Airtel Complaints & Reviews

I went to a shop for recharging my airtel internet in mobile for Rs.98/- but the shopkeeper mistakenly charged it by Rs.98/-
Unfortunately I have not got any balance,any talktime, or any internet usage balance..I called up the customer care immediately but one lady picked up the call and she misbehaved with me to her level best..!! I am just surprised how come such company like AIRTEL could do this with customers..!!



Regards,
Suman Gupta

Dear Sir,

I am using Air tel [protected] postpaid number which is on my wife name. They are giving me such service where they don't give me any brief about internet plan. Three days before I bought one 3G Mobile of Sony Company. Today when I see my bill of Airtel I found that in three days they charged me approx 2500 Rs for downloading on less than 250 MB data download. Even though before that I never worried about Internet because I thought it may include in our plan. But now when I discussed with Airtel customer executive they said that it is charged around 10 Paisa per KB charged.

Now you tell me that before saying anything to me or without updating about my plan they are charged me un-usual amount. After that when I discussed with Customer Care executive and I remind about no updation from their side about the plan so he says casually about that sir if you dont know the plan then how you use this. Since the plan charge is 10 paisa per kb so you have to pay this. If your charges are going beyond one lakh or more they dont neglect by airtel and you have to pay that amount also.

Sir, you tell me if the person are not aware about the plan then how can they charged unusual and after that if the amount is more than our income they asked me to to pay that amount also. As I thought that they are not only cheated their customer also they are very used to misbehave with them also.

Right now I request to stop Airtel service. But really I want to make a complain against Airtel Services.

They cheated me about the plan and also they generated unrealistic amount of Bill. They are doing Fraud work and I want that you have to take some serious action against Airtel Services. Also want that they withdraw the fraud amount from their side.

Awaiting your action.

Regards

Ruchir Chaturvedi
[protected]

Hello Sir/Madam

I name is amit kumar.i am from delhi.My Mobile no. [protected] which i am using from last four years has convert idea prepaid to airtel postpaid. The number was then converted into postpaid . I submitted my voter id card as identity and address proof. But after submitting all the authentic documents I dont know why my outgoing stopped if trying to call the message is coming that due to incompletion of documents outgoing stopped.After two days they have stopped my all incoming and outgoing calls and geeting msg.from airtel that your SIM registration is failed without any verifaction of my address proof as i have earlier submitted my document and getting airtel postpaid bill on the same address which i have provided.and a person comes for address verification(31/12/12), he verifies my address and all the documents and said your no ([protected]) will start in today evening. But my no have not started yet . Due to that i am facing some challenges as i am unable to contact my clients regarding business. I have tried to contact Airtel Cust. care and spoke with two executives on behalf of whom i converted my connection to postpaid they didn't answer my call and didn't give any response from the customer care.
please short out my problem as soon as possible.
Thanks & Regards,
Amit Kumar
Call: [protected]
Mail: [protected]@gmail.com

This is an ongoing issue with Airtel...


I have disconnected the broadband connection long back due to the issue I had with the payment.

Last week I got a call from a Lady from Airtel and she said she is Keerthana from Chennai office.

Again I had to tell all the story from last 8 months and she said I need to pay only 2500/- the remaining amount will be waived off. This week I got a message from Airtel saying that if I want to reactivate my account give a call. So I called them and I had to tell all the same story and that lady said this would be like a new connection and regarding old payment the concern team will call you.

I got the connection on Saturday and Sunday morning I got a call from Keerthana for the old bill payment.
So based on her confirmation I have paid 2500/- cash on Sunday to the representative who came to my house and collected it.

Monday morning I got a call from another Airtel representative asking me to pay the remaining 2500/- which was due in the old bill. I was shocked to hear this and I told him what had happened and he said nothing is updated in the system like this and I need to pay the money.

I want few things to be very clear.

1.I WILL NOT PAY ANY MONEY FOR WHICH I HAVEN’T USED.
2.THIS WAS NOT MY FAULT IT WAS ALL BECAUSE OF AIRTEL.
3.I HAVE RECORDED ALL THE CALLS WHICH I HAVE RECEIVED FROM THIS LADY KEERTHANA.
4.IF THIS ISSUES IS NOT SOLVED BY END OF TODAY I WILL HAVE TO GO TO THE CONSUMER COURT AND FILE A CASE.
5.I DON’T WANT A CONFIRMATION MAIL/CALL SAYING THAT THIS ISSUE WILL GET SOLVED WITHIN 48 HOURS.

I WILL NOT PAY ANY SINGLE RUPEE AND I DON’T WANT THE CONNECTION PLEASE DEACTIVATE IT.

Sir,
my airtel dth account no.[protected], in 2011 in the mid march i have disconnected my airtel dth services because of their unsatisfactory services and i have Rs.2450.00 balance in my dth account which they said it will be refunded after they collect the set top box and dish, but it has been a year and more they collected those things and i have not received my amount till date. please help and do justice ensure them me pay with interest.
v.s.ravi kiran
[protected]/[protected]/[protected]

Hi Team,

A POLY Tone service has been activated without any confirmation and airtel is not closing the same. Though several complaints has been raised with airtel UP West district authorities "appellate.[protected]@in.airtel.com" and "nodalofficer.[protected]@in.airtel.com" the POLY Tone service is not deactivated. Every time airtel gives back the money but it do not stop the service on my Mobile number--[protected] (UP West number of Barielly City). So whenever I do recharge the amount gets automatically deducted for "POLY Tone Serive". Please do the needful at the earliest.

Airtel Mobile# [protected]

Regards,
Vinita (Complaint lodged by Vikram)

I recharged my mobile for sms pact for Rs.36 on 12/12/12 @1.47pm. I recharged my mobile for full talk time of Rs.160 on 31/12/12 @12.50pm.I got a msg tat my sms pack has been auto renewed on 02/01/13 without my consent. When i tried to call my frnd @ 10pm yesterday (2/1/13) i got an auto generated voice tat i don't have sufficient balance in my mob and ask me recharge my account. I was shocked to hear this news. I cant understand wat is going on in air tel company.



regards

radhika
[protected]

Sir
mai apne mobile se customer care caal nahi kar pa raha hu aur mere airtel number par se sms sent nahi ho pa raha hai sir,aapke is customer care par kahi baar try ki par koi option hi nahi aa pa raha hai jinse aapse baat kar pa rahu.sir meri request hai ki meri seva jaldi saru ho jaye. mera airtel mobile nomber ye hai: [protected].

Thanks,
sir.

i did a recharge of 67 rs on my mobile no. [protected] but i didnt got total benefits of 3000 sms,i got 900 only....it is mentioned on airtel site that we will get 3000 sms on 67rs...but i didnt got,i want my msgs back or my money back as paytm cash....help Order # 65927189

I have been charged for some value added service without my consent and i am not able to contact airtel customer care because they are charging for that call too. this is not fair charging without my consent and then i am not even able to raise my objection without paying money to them

This is with respect to my Airtel Kolkata postpaid number which I had 11 months ago.Due to business reasons I had to travel abroad for 4 months and informed the same to kolkata customer care before travel.Then after post coming back from abroad my office changed my base location out of West Bengal to another state.

Since last 4-5 months I have been trying to reach these people from Mysore to tell me the outstanding amount for my Airtel number : [protected].
But none of them responds stating that its invalid number or giving another number to contact where they state the same.

Iam tired of these hassles, their behavior so idiotic that neither they respond nor they talk properly.Also,they come up with stupid number with noone at another end to understand the problem clearly.

Please request the authorities to look into this and HELP me close the final outstanding which was around 1200 INR and further close the account permanently.PLEASE HELPPPP.

Thanks,

I applied for a airtel postpaid dongle connection from reachh aitel exclusive shop chrompet(receipt no 12584 dated 24/12/2012). Till now (03/01/13)the connection is not activated and despite repeated calls and requests and remainders the showroom did not respond when i demanded a refund the store in charge Mr suresh (Chief service manager!!!!!!!!!!!!! what a irony?)spoke rudely and said that he is not responsible for airtel and his duty is only to sell and not to care about post connection services despite being a airtel franchise he spoke rudely about my profession(i work in healthcare sector) and said that doctors do not take responsibility for deaths so he is not responsible for this inaction .he says that its not his problem and he will not refund and he will give confirmation for service activation.pls do not trust reachh mobiles when i was there for 40 minutes there were 5 problems like these all are customer dis service they provide headache not service to customers

Airtel Bangalore now has started faking customer representative visiting site to resolve problems.
This is very frustrating despite repeated calls to customer care.

Thanks,
Karthik

Hello today at 1.30 pm date 2.1.2013 i have dialed *121# with my airtel no. I.e. [protected] i have checked monthly internet pack of rs. 98 with 1 gb data and 30 days validity .ok after that i recharged my no. With 98 rupees but i got only 650mb with 21 days validity ,after recharging i have again checked the monthly internet pack by dialing *121# and it was showing the same i.e. 1gb data with 30 days validity .
After that i called customer care and they are just deducting my balance and cutting call every time.
Mr. Om singh and sandeep were on customer care helpline first they are not telling their names and when i forced they told there name and cut the call one of them didnt tell his name...
Now tell me what should i do i have a screenshot of that now tell me what should i do even i cannot call customer care i m calling it with my brother no. [protected] .now they have blocked both the numbers.
I want a complaint against this....

I am using Airtle broadband and wanted to change my plan. I raised a request for a Mega 8GB plan which was showing up on airtel site and also got a request created(#[protected] by the Airtel executive who confirmed that the plan is available.
Today I get another call from the Airtel team and they told that the plan i have requested is not available and i have to opt for another plan which was not what i wnated. the Plan he has offered is expensive and also not required for my use.
This is a problem i have been facing from airtel where they display some type of Plan on there website but when we ask the Airtel customer care they say its not available. Example for this is LUP749 plan which shows up on the Airtel site when we select Punjab / chandigarh.
This plan is best suited for my use but i never get it because of the same reason that it is not available.
From a lay man term this looks like a fraud that the company is doing by showing some lucarative plans so people opt for airtel and later saying that the plan is not available. I want to report this incident to the consumer forum.

my cell no [protected] (airtel) is having gprs service, the services of Follo parineeti - image activated without my consent
please stop this messages to my cell phone .

DISTURBING IN NIGHTTIME

Hi sir,

I am using my airtel postpaid connection from more than 3 years.My number is [protected].
Due to my personal concern I requested them to convert postpaid to prepaid connection on 24th Dec 2012.
On the same day I cleared all my outstanding as well as unbilled amount.
I submitted all my documents required to convert.They gave me another sim card for prepaid number.
After 3 days i.e. 27th december my postpiad sim got disconnected from network.So I inserted my prepaid sim card and there is no network either in postpaid sim or new prepaid sim.
I was keep on calling customer care and raised my concern.Sometimes they are telling it is still in postpaid connection even though I got a message saying my number converted to prepaid, sometimes they are saying that I have to wait for 7 working days.
They raised my concern and gave me different reference numbers.

1.47804430
2.[protected]
3.s[protected]

Till today I did not see my network up.When I called back they are saying request is closed as completed.
Please resolve my issue.I am planning to go back to different service providers if this issue is not resolved.
I am fed up with Airtel now.


Regards,
Sunitha

THIS IS MY NO : [protected] LIFE MEDIA PVT LTD. WE SHIFTED OUR OFFICE NOVEMBER MONTH AND WE REQUEST TO AIRTEL ON DECEMBER 6TH 2012 BUT THEY NOT GIVE THE BEST RESPONSE ALWAYS SAYING inform that we are unable to process your concern regarding the shifting due to some technical constraints. WE ARE USING 13 LAND LINE 23 CUG POST PAY AND IN CHENNAI CITY AIRTEL WE PAY THEM MORE THAN 1LAKS RUPEES EVERY MONTH. THEY SAYING OUR NEW ADDRESS IS NO NETWORK AREA. (OLD ADDRESS TO NEW ADDRESS JUST 1.3KM ONLY SAME PLACE K.K.NAGAR TO NESAPPAKKAM(NEAR TO Dr. Vimala Convent – Matriculation higher Secondary School PIN CODE IS SAME 600078) THEY ALWAYS SAID NO NETWORKS AREA AIRTEL NOT VISITED OUR NEW OFFICE PLACE BUT THEY PROVIDE THE ONE FILM ACTOR HOUSE AIRTEL BRING THE CABLES MORE THAN 1KM GAVE LAND LINE TO HIM. OUR OFFICE 400M ONLY FOR HIS HOUSE AND WE PRINT THIS NO OUR CDS AND DVDS MORE THAN 3 TO 5 LARKS CDS BOXES. WE SEND THE MAIL / MORE THAN 40 CALL @ 121 AND 198 / VISITED THEY OFFICE. WHERE WE WANT GIVE THE COMPLAINT ABOUT THIS.

I am so done with Airtel.the customer care services is a disaster.i am calling 121 to tell them that my blackberry services are not being activated even after sending activation message and all they do is put me on hold and then hang up or ask me to call 7070 where a system generated message tells me that i am not registered and to call 121...it is forming a web with one person shifting his responsibilities to another.Airtel has no code of conduct and i personally feel that Airtel should be banned.people of Airtel customer care center relish harassing the common man and customers because of whom airtel is earning huge profit.Government of India should take a stern action against Airtel Bharti Customer care Center and its staff.