Airtel Complaints & Reviews

Air Tel Prepaid — airtel

respected sir,
My name is ajay kumar
i have missed my airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details for october 2010. Please send m

Hello

I Prakash Chandra Balod, used your airtel no. for last 1 year. My Company Name is Ridhi Sidhi Jyotish Kendra. My No. is[protected]/81/82/83 and 011/42401526. For last four month, bill was not reached on my office address. Too many time i complaine on your customer care . And 2 - 3 time i mail you. But you don't take me seriously. This time again bill was not reached on my office address. Whenever i called on your customer care they told me that they arrange a call of our senior to me with in 2 hrs. But Till this day there is no call came to your side. If you are not interested in solving my problem. Then told me. After that i filed a case in consumer court. Because you give me a lots of tension. Transaction Id no.[protected]Shivam),[protected]Rohit),[protected]Mehtab),[protected]Sunil Gupta). Everybody says i solved your problem. But no body solved my problem.

Iwarned you, If you doesn't take any action against this. I will show you...

Prakash Chandra Balodi

[protected]

Update: This is what I got as a reply from Airtel after writing down an email to: [protected]@in.airtel.com

"Thank you for your email to airtel and the opportunity to assist you.

airtel regrets the inconvenience you have experienced.

We have analyzed your account and found that there is a charge of Re.01/- (Re.1 per day) for the News Pack service on[protected].

The News Pack service was activated on[protected] through WAP.

We would like to inform that the News Pack service has been deactivated on[protected] and you will receive a confirmation SMS upon deactivation.

Also, we would like to confirm that Re.01/- will be credited to your account within 24 hours.

Please dial *121*2# (Toll free) to know about the balance and validity."

i bought a recharge card some no.s got rubbed what to do knw? i send u serial no of card [protected] send me scratch no plssssssssssssssssssssssssssssssssssssssss

Airtel — request to lock sim card

Dear Sir/Madam

My cell phone bearing Airtel No [protected] is lost.

IMMEDIATELY BLOCK THE SERVICES

Mobile No AIRTEL-[protected]---in the name of A RAJENDRAN [Kanchipuram]
s/o D ARUGAKEERTHY

Airtel — lock sim by company( airtel)

my air tel no,[protected],locked by company after 6 month.air tel company say submit agin your docoment.if company my docoment not found so why he give me authorization to use service .i am not going to submit my docoment.if company want docoment he came to meet me and take docoment.....

MY LANDLINE WAS INSTALLED ON 30th june 2011 and disconnected on 6th July suo moto and airtel is not responding to any of my complain , complain number given and no action taken since last july 2011.
Airtel has been billing for the services shamelessly and its seems airtel has started extortion business services connecting and then not serving and not attending to any complain. I have escalated to nodal officer who seems to be joker and write adsurd mail without understanding the issue .

My landline number is [protected]
All promised which the centre make is false and they do not have any clue about the same

AirTel — Airtel is a Cheater

I have a corporated connection of Airtel that I took around 6-7 years back. I pay for the bill from my bank account. Whenever I call Airtel to resolve my small issues like billing problem or subscription of GPRS, they tell me to request through coporate connection co-ordinator of the company in which I work. When I request the company co-ordinator, he never pays heeds to my request. If I request to discontinue my connection, even then they tell me to send request through company co-ordinator.

Two times they told me that they will call me back through their supervisor, but they did not.

Airtel is continuously cheating me by over charging me on bill. They don't discontinue my connection. Airtel is a big cheater.

I VE NT FOUND ANY RESOLUTIONS YET ...PLZ CONTACT ME @ [protected]

Hello,

My name is Muhammad Zubair and my Airtel mobile no. is [protected]. I recently visited the Airtel Showroom in Marathalli Bangalore to get a Micro SIM card for my new smartphone. After assurance from the showroom guy that the sim will be activated in few hours, it has still not been activated after four days. I tried calling the customer care, but their service and knowledge of issues is minimal. I live far away from the Airtel showroom and it is difficult for me to visit them again and again. I do not know how to proceed from here.

Regards,
Zubair

Hello,

My name is Muhammad Zubair and my Airtel mobile no. is [protected]. I recently visited the Airtel Showroom in Marathalli Bangalore to get a Micro SIM card for my new smartphone. After assurance from the showroom guy that the sim will be activated in few hours, it has still not been activated after four days. I tried calling the customer care, but their service and knowledge of issues is minimal. I live far away from the Airtel showroom and it is difficult for me to visit them again and again. I do not know how to proceed from here.

Regards,
Zubair

I am also fcing the same problem. I have taken ths airtel micro sim from Airtel outlet at Koramangala Bangalore on 19/08/2013. But till now it has not got activated kany times tried xomplaining to customer care nothng worked out. It seems like Ages rtel is least bothered about customer's worries. I am a 6 yeaes old xustomer to airtel. Its disgusting to see this kind of service from airtel.

My phone number [protected], got the micro SIM from kaggadaspura Airtel office, executive has assured the SIM will get activated in 10 min and it close to 8 hours now and no traction at all. Called 121 and complained also[protected] but that to of no use. All day went in vain for this. Will be highly obliged if some one can help.

Airtel — WITHOUT WARNING THEY STOPPED BOTH INCOMING AND OUT GOING

WITHOUT PREWARNING AIRTEL SUDDENLY STOPPED MY PHONE SERVICE WHEN MY DUE IS NOT EXEEDING RS 5500 ONLY RS 2550 CORRECT DUE, THE BALANCE RS3000 DUE DATE
25 JAN 2009, IN THIS TIME THEY SUDDENLY STOPPED BOTH OUT GOING AND INCOMING. THEY THING TO SUPPRESS THEIR CUSTOMER. AS AVALUED CUSTOMER I WILL SEND A LAWYER NOTICE TO PROTEST THE HARASSMENT

Bharti Airtel — outgoing calls barred

Dear Sir/Madam,

I had taken Airtel Corporate connection a month back and receieved my 1st bill for usage between 4th Jan- 4th Feb, 09, last date for payment being 22nd Feb.

However, i exceeded my credit limit (Rs 1500) and aitel barred my outgoing calls. At that time, my phone was on roaming (its a Bangalore connection) and I made a bill payment (in excess of my actual bill amount) at Raipur Airtel office.I was told that my phone lines will be activated within 24 hours of the bill payment.

The bill payment date was 11th Feb. Till date my lines have not been activated. I have gone to Airtel office thrice and spoken to Airtel Customer care half a dozen times. Each time they assure me that the lines would be activated but they dont do it, blaming it either on the server or on the Raipur airtel office or something else. Moreover, there is no co-ordinated communication between customer care (telephone guys) and airtel office people. I was asked to furnish details of my bank statement as a proof that I have paid (despite the fact that I have showed them a receipt of my payment) but the airtel office people refused to accept it since they had not asked for it.

I am absolutely frustrated with the inefficiency and insensitivity of Airtel authorities. Kindly help! I need my phone lines re-activated ASAP!

Regards
Anchal Chomal
[protected]

Airtel — Outgoing services barred without any warning

Airtel today really pissed me off... I've been their customer for mobile phones for 7+ years, have paid them lakhs of rupees as monthly bills and they've now turned into an arrogant with all the money that I've paid them.

Today they sent me a SMS stating the following:

"We have not received your Airtel Postpaid documents required as per Govt. directives, hence the services of your Airtel mobile have been discontinued. To fix up an appointment for the collection of the documents, kindly call us at [protected] between 9 AM to 6 PM"

I tried making an outside call instantly, and I could not because they had deactivated my phone already.
No communication was sent beforehand stating that they needed any documents from me --- neither through SMS, email or a mail. They choose to call you for frivolous services as and when they want, but they could not also give me a call regarding this. They chose to suddenly disconnect the connection without any warning. Now Customer Care wants me to go to a Airtel Outlet, collect a form, fill it, attach some documents with photographs etc. and after that they'll restore my connection within 24 hours!

So as far as I see, I could have been abroad on International roaming, and they could have had me stranded on some foreign land like this! A phone is an essential service. Can Airtel do this? What if they lose the documents that I give them again? They would disconnect my phone again, and this could go on for ever!

Is there any way I could seek some justice? This is awful behaviour from Airtel's side. I tried to reason with Customer Care. I asked them to reactivate the connection and give me 1-2 days to submit the forms, but they won't listen of it. They've held me hostage... and I'd really like to get back at them.

I CAN'T MAKE OUTGOING CALL FROM [protected] ON 25/06/2009.

Airtel — Outgoing services barred, already made the payment

I have already made the payment of Rs. 3122.05 using my ABN AMRO Debit card on 23/06/09. But then also Airtel has barred my services. For the reference I am attaching print screen of the payment history. Please look in to the matter and do the justice as this is action is against my consumer rights.

AirTel — Out-going calls are barred

I have already submit my address proof two times, however my air-tel number [protected] still not activated. But incoming calls are received, but out going call not worked. If dialled immediately show "call ended" instead of several times complaint in customer care no response for the past six months. Please activate the above number otherwise please inform the position.

Airtel — 9871686406

Sir / mam
this is to bring to your notice that i am using mobile no: [protected], this number has been barred by Airtel team without any intimation and due to which i m facing lot of problem, as this is a prepaid number and i have been using this numer for last 3 years. as per the customer care they have blocked this number on the basis of phone call recieved by them from an ananomous caller. this has also impacted my employement with my current employer.


Lokking forward for justice from your end.


Your's Sincerely


Manoj Karwasra
A-61 munirka, pratik market, ram lila park new delhi

dear sir/madam
my mobile no. is [protected]..i want to complaining against airtel.on 18.11.2009 my mobile is barred without my information.

mob no. [protected]
number of noida uttar pradesh.
handset-noida supernova 7210

Bharti Airtel — OUTGOING BARRED

ALTHOUGH MY MOBILE BILL WAS PAID BEFORE DUE DATE THE OUTGOING WAS BARRED BECAUSE OF NON PAYMENT. AS PER AIRTEL THE PAYMENT IS GONE TO SOME DIFFERENT ACCOUNT. THEY WILL TAKE TWO DAYS TO RESUME SERVICE. THIS IS ILLEGAL

MY MOBILE NUMBER IS [protected]

AirTel — barring Outgoing calls

Airtel barred my outgoing calls without my knowledge. My ph nos - [protected] I am am 78 yersa old. i think it is highly unethical and should be rectified immediately or i should know why it is barred.

DC JOSHI
c/o
saumya joshi

AirTel — outgoing call barred

Dear sir
I am sudeep chitre, and i took the airtel prepaid card on 24th oct 2010. i took the card from gandhinagar and it was taken by my frnd who nw resides in mumbai. the company barred my out going calls on wednesday evening saying that i had nt subbmited my documents. I subbmitted my documents on thrusday and the service centre guys ensured me that my out going would start in 48 hrs. after the time period of 48 hrs they again msged me to subbmit my documents. after contacting the airtel office again they said that they couldnot help as they had not recieved the documents. I would like you to take necessary action against them as they have been very irresponsible in handling compalints and very careless with their service.
waiting for your positive reply
thanking you
Sudeep chitre

respected sir,
i ve problem for 1 month is no outgoing calls.i am so unhappy for this reason.because,customer care is not take care of me.no response.

AirTel — outgoing calls barring

sir,
i am k.Balaji kadiravan and doing M.Sc in MK University.my number is [protected].oct 4,my airtel number is barred.cause of,i could nt ID proof submitted.therefore,outgoing and incoming barred.after two days submitted the id proof.but,only incoming available.nowdays,i ll report the customer care.uld nt response.i love airtel.but,it nt understant me.

Airtel — Outgoing calls barred, no support from Airtel

My mobile number [protected] was bought 2 months back and I paid 5,000 for it and now all of a sudden I am not able to make outgoing calls or send messages but I am receiving both. I have a balance of more than 68rs. I have been facing this problem since 4 days now and airtel is not helping me.

1st call : Me : I am not able to make outgoing calls or send messages, can you tell whats the problem ?
Service rep : Switch of your hand set and try again.

2nd call : I am not able to make outgoing calls or send messages, can you tell whats the problem ?
Service rep : Switch of your hand set and try again.
Me : I have done that already.
Service rep : Did you remove the sim ?

3rd call : I am not able to make outgoing calls or send messages, can you tell whats the problem ?
Service rep : Its a problem with your handset, change it to another and see.

4th call : I am not able to make outgoing calls or send messages, can you tell whats the problem ?
Service rep : Did you change your handset ?
Yes I have ! Now ? Disconnected........

5th call : I am not able to make outgoing calls or send messages, can you tell whats the problem ?
Under network selection chose airtel.
Done, still now orking.
I have taken a complaint sir, will be fixed within 12 hours.

Now its 4 days, I have just kept phone for incoming and using docomo on the other hand.

Airtel — stop spme outgoing calls

i want to stop few outgoing calls ...except some we can call any body else just few numbers i wanaa stop calling from my side

my airtel no [protected]. my out going calls are barred without any infomation . when called the message not valid no comes. consumer care does not respond.please clearit .it has validity and amount is also there.-KB S SHARMA
[protected]

i am seriously pissed off by the kind of service airtel is providing.........i was using aicel till january n after the implementation of MNP i changed my network to airtel n ever since i am facing the problems in airtel.......5 days ago they stopped by outgoing calls saying tht i have not submitted by documents......ll they tell me wht were they doin for the last 4 months if i hv not submitted the documents........

i subbmited all my documents at the time i changed my network n filled my form,thn only my sim was activated now these people were saying tht i hv to submit my documents again....so i wasted my 200 bucks which is far more thn the value of the kind of service this network is providing here n the inconvineacne they do to the users........

so i spent 200 bucks n went to the airtel office here in vellore submitted my documents n gave my photograph......n they said tht it ll be activated in 24 hrs.....its been 3 days n yet the sim is not activated yet......i am even not able to call customer care from my mobile n seriously after this kind of bad service by airtel i m really seeing the kind of response they give to the users......n m waiting for the reply if airtel is gonna start my service back or not.....my number is[protected] n i want airtel to start the service ASAP becoz i hv submitted the documents again.....otherwise i ll make sure tht u people are gonna loose ur cutomers srastically ......m in college n thr are other network providers also who are giving service for the money thy are talkin n not like this network................

Airtel mobile connection — outgoing calls have been barred

My Mobile No.[protected] has been barred for all outgoing calls. I have already paid my bill yesterday to your Shivaji park gallery for Rs.1182/- please give reasons for call barring and activate it immediately altenatively i may opt for option of number portability.

AirTel — Calls Barred

I have migrated from Vodafone to Airtel recently. My Mobile Number:[protected]Chennai Circle)

As per the process, I have visited Anna Nagar Airtel Showroom and submitted the
required documents for MNP. After 20+ days the number got ported to Airtel.
Though initially I had few problems with Airtel Customer Care, later I got settled with
BlackBerry Services activated.

After a week from the time of activation, My Outgoing was barred saying that I
need to submit the Proofs. However I have never received any kind of SMS/call
regarding the same, I was also not informed when I called Airtel Customer Care
a day before. Later I called the Customer Care and spoke to Laxminathan and got
my number released after promising him that I would submit the proofs the same
day which I DID by taking half a day leave to my work. Ref # 7719041


Again today, the same problem occurred. Evidently both my I/C and O/G is barred
for the same reason of not submitting the docs with no SMS/Call intimation. I called up (@
5:30 AM) the customer care and again got Laxminathan on call and requested him
to release my I/C at least so that I can live until I visit the showroom which
opens at 10/11 AM. This time Laxminathan couldn't help me in releasing my
Number despite me confirming that I have submitted the docs earlier with Ref #
7719041

I was told I have to wait till the showroom opens and get it clarified from
them, since Customer Care does not have a system in place to verify the status
of the Ref # given at the Store. No other option was available and I had to wait till 9:40 AM and spoke to Nodal Officers : Vijay & Sheela and Appellate Officer: Subramanium, I reported the issue to them. I was told they would call me and update by EOB and I am still waiting for my connection to be released with 28+ hrs of disconnection till now.

Things i dont understand :

1. This was an MNP connection and the new sim will be given only after providing the docs at the showroom. I wonder how Airtel cannot realize this ?
2. How come Airtel can disconnect my connection without any SMS/Call intimation ?
3. Despite of involving Nodal & Appellate Officers, I still dint get any resolution ?
4. The proofs were submitted twice already and its 28+ hrs now, Airtel is still searching/validating my docs, the system is very poor
5. They dont seem to understand the Inconvenience that i am facing now, instead Nodal Officer:Sheela gets frustrated on me, weird.

My only request is to unlock my Number ASAP if you happen to read this anytime now. Thanks in advance..!

Regards,
Kalyan Kumar

AirTel — outgoing calls

Respected Sir/Mam
i am chetan pantawane i want to outgoing numbers details of last 2days. airte prepad number is:- [protected]. plz


Thanking You

AirTel — outgoing calls are barred

Out going calls are barred from 7th December, 2011 even after submitting the required documents twice at Manipal outlet. In initial two days it was active, but then stopped with out any reason. I was following it up almost every day with Manipal out let, but of no use. My husband called customer care to find out the reason, but the guy who attended the call at 7.56 pm on Dec 30,2011, disconnected the call abruptly.

Interestignly the Airtel web site is down to accept any customer complaints.

AirTel — out going call barred

Dear Sir,
I am kamal.R
My mobile num [protected]

I was using a vodophone connection. one of a executive called from airtel and told me some good offer.
Told me to change my vodophone connection to airtel.
One mr. srinivas from airtel had come with enrollment form.
Which i filled and given to him. with my id proof adress proof with photo
Now they had barred my out going call. due to non sub metion form
I called mr. srinivas and told him the issue.
He told to contact mr. khan[protected] nasir[protected] sumathi[protected] i tryed to reaching them no body picking the call
I did not expect such kind of service from airtel
Please do me the need ful ASAP.

Regards
Kamal

I would like to qualify that this is the most irresponsible organization that i have ever come across in my entire life. I have an Airtel connection in Gurgaon. I was asked to make a payment of 4000 rupees, and I made the payment on 20th november 2012. My outgoing calls for some reason still got barred on the 20th.

On calling customer service, they mentioned to me that outgoing facility will be restored in 4 hours. However, nothing happened. So i called again. This way i made more than 15 calls on the 20th. Finally, the floor supervisor assured me that there was a serious technical problem, and my issue will be resolved by 12 PM on the 21st. I waited, but nothing happened. I called again, and a different representative mentioned again that my issue will be resolved in 4 hours.

I have no clue what to do here. This is the worst service possible that i have seen by any mobile service provider in the world. Its a matter of shame and disgust that companies such as Airtel are functioning in India. Can anyone help me on this ?

I have recently recharged my prepaid phone number [protected] but outgoing calls have been barred (local and international). I am using a Samsung Galaxy mini (S5570).

Whenever I try to call Airtel customer care, they say they will transfer me to the manager and the line gets cut. Each time!! I have tried calling customer care 5 times with the same result. Please resolve this issue as soon as possible!

My airtel outgoing call barred [protected] plz get me password

My credit limit on 399 postpaid service is 3000. There was no service on my phone for 2 days, when I called up airtel executive member they kept on transferring my calls. Some times the number provided wa snot correct.
Finally I came to know that Airtel service provider have barred my network services without any warning. As a matter of general rule and prudence a proper notification must be provided before such actions. Barring a service is a clear indication by airtel to attempt Service discontinuation.
I make all my payments online, they bar my service and expect me to make payments. How do I receive OTP when my service is barred. I have been a sincere customer and this is how airtel treats its customer.
I have faced huge problems due to barred service without notice. I hope my complaint would not only be resolved but an apology be also made.

Dear Sir/Madam,
I applied for new Airtel broadband connection and paid Rs.500/-. I located at C5A/60,Janakpuri,New Delhi. I processed new application through Harish Talwar(Senior Officer),107,First Floor,Ansal Classique Tower,Rajouri Garden,New Delhi.He received all my documents but yet no response. Another person Vikas Shankar from Airtel contacted me and said one document missing. Then i submitted tat on the same day evening. One day after i called Vikas he said your old connection will not be processed you contact Harish. When i call to Harish he is not attending call. What i do at this situation? Airtel has very good name globally but because of such Sales Representatives Airtel branding will definitely come down. I request you to take immediate action to both of them. Also i need my connection to process or reimburse Rs.500/- and return all my documents.

Below is the contact nos of two Sales Representatives.
Harish Talwar - [protected]
Vikas Shankar - [protected](vikas,[protected]@airtel.in)

Thanks & Regards
Venkatesan.R

Hi

Its been so long still complaint didn't resolved and i m getting calls from Neha - [protected]. She is abusing me and harring in such way which makes me felt very bad. I don't feel its the right behaviour from Airtel.


If your executives could't able to stand on there words how can you expect the customer will stay with Airtel. They settled my account and i paid them but they didn't delivered the Settlement letter which is totally unfair

I need resolution at the earliet.

Below is the transcript of my struggle with Airtel to get my DTH disconnected.
Airtel did not move it, but charged for using a dish which is unusable.

Anuroop


Hi,

It is now 3 months and 2 weeks since Initial request.
Still no action from Airtel.

Anuroop
- Hide quoted text -


On Wed, Jul 6, 2011 at 12:03 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

Since this has been dragging on for a really long time. Here is what I expect.
1. Refund me Rs 200/- which I had loaded in my account, but was unable to see TV because dish was not shifted.
2. Refund me the 1500/- charged for my dish and set top box as they are of no use anymore. I would be happy to return the STB if someone were to come and collect it.

Below is the address for sending the cheque (1700/-) and collecting STB.

F306, Alpine Regency
10th C Main,
1st Block Jayanagar,
Bangalore 560011


On Wed, Jul 6, 2011 at 11:56 AM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

It is 3 months now from my Initial request. Still no action from Airtel.
Issue raised in consumer cell.

Anuroop


On Wed, Jun 15, 2011 at 6:20 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

10th week since my initial request. Still no action from Airtel.

Anuroop


On Wed, Jun 8, 2011 at 1:38 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

Another reminder.

Its been 2 months since initial request but still no action on part of Airtel.

I may not be able to go back to the same house and I cannot make use of my STB because airtel has not been able to disconnect the dish.

1. Please take back the STB as well and refund the cost of STB.
2. Please put back 200/- in my account which has got debited over the last 2 months even though I have not been able to see TV.

regards
Anuroop


On Tue, Jun 7, 2011 at 3:08 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi,

I got a call yesterday, but still no action.

Anuroop


On Sun, Jun 5, 2011 at 9:37 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Hi Appellate officer, Nodal officer

Please refer to the below mail this is a reminder of Airtel's attrocious service.

12 days after mailing nodal officer, still no response.
2 months after initial request my dish has still not been disconnected.

Anuroop


On Tue, May 24, 2011 at 6:43 PM, Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in> wrote:
Please look into this.


[protected] Forwarded message[protected]
From: Anuroop Talwar - IIMA <[protected]@iimahd.ernet.in>
Date: Mon, May 23, 2011 at 3:28 AM
Subject: Re: Serious grievances with Airtel DTH...
To: [protected]@in.airtel.com, nodalofficer <[protected]@airtel.in>, nodaloffice.[protected]@airtel.in


Hi,

It has been more than 7 weeks. The airtel dish has still not been disconnected. I am unable to use the connection.
Please refund me the daily fees for usage as well, since I am unable to use the services.

Anuroop


On Thu, Apr 28, 2011 at 8:55 AM, <[protected]@in.airtel.com> wrote:
Dear Mr. Talwar,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel digital TV services.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number 91-[protected] dated: 28-Apr-2011, we have forwarded
your request to concerned team and you would be contacted at the earliest.

Your request number for the above issue is 7447491.

We look forward to a long and fruitful association with you.

Regards,
Saurabh Bhatt
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.


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Anuroop Talwar - To
IIMA [protected]@airtel.in
<[protected]@iimah cc
d.ernet.in> [protected]@gmail.com
Subject
04/24/2011 04:08 Re: Serious grievances with Airtel
PM DTH...
P Please do not print this e-mail
unless it is absolutely necessary P









Hi,

I have still not heard back from airtel. The service request number for my
initial request is 6699573
This request is still open. The number [protected] to call provided in
service request is never reachable.

Request you to respond on email as well.

Anuroop

On Thu, Apr 21, 2011 at 12:10 PM, Anuroop Talwar - IIMA <
[protected]@iimahd.ernet.in> wrote:
Hi,

I have the following major problems with Airtel DTH. The associated phone
numbers with my account are [protected], and [protected].
(You can obtain customer number from this, the airtel.in website is
slow).

1. Last Monday the 11th April 2011, my DTH was supposed to be
un-installed. This request was made around the 7th of April.
It has still not be removed and I have shifted out of the old premises.
Yesterday a representative visited my old house but he said that he is
not the right person
remove the installation and left. I had taken pains to coordinate with
the landlord to allow the removal of dish. It has still not happened.
Please advise next steps.

2. I had removed 3 packages from my account but I am still being charged.
Also I dont even have a dish in my new house but I am paying Airtel,
because no one has bothered to remove dish.

Request Airtel to look into this seriously. I am not using the airtel
dish, also I am wrong being charged incorrect burn rate since packages
have not been removed. I would also like Airtel to compensate me for the
inconvenience and for levying a daily burn rate incorrectly.

--
Thanks and Regards
Anuroop Talwar

IIM Ahmedabad, Class of 2011
PGPX - One Year Full Time MBA
M: +91 [protected], M:+91 [protected]

IIM-A PGPX ranked #11 globally in MBA ranking
http://rankings.ft.com/businessschoolrankings/global-mba-rankings-2011

Further update:

It has now been 6 months since initial complaint. I did receive a call from Airtel when I first made this complaint, but again no action.

Anuroop

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