Airtel Complaints & Reviews

Airtel Broadband — non-closure of connection

I have been using an airtel broadband connection in Punjab. I had to shift fro Punjab therefore I applied for closure of this connection. I cleraed all my dues on[protected]. But till date I am receiving broadband bills from airtel.I tried to call ludhiana but they are giving me just nuimbers and not registering my complaints. when I am not using that connection why should I pay bills. sir, please advise me on the matter and take this complaint to the authorities so that i get releif from this.

AirTel — speed issue

hi there....
i have a speed issue .......the customer care agents n the technical were not properly answering me .....i am an existing airtel customer......i need to clarify ma broadband connection schema ......

dear friend, just disconnect the airtel and go with TATA wimax connection.

I have got the problem resolved..
the main problem is...it is taking more time (even a day time sometimes) for the data connection..
even though it is showing the net balance in account, it is taking more time internally to activate it..

Airtel — unknown pay cut

sir,requested to you that I am a airtel customer but the unknownly activate game and ect. and pay cut my main balence.i call few days to customer care but no reauction the problem so,kindly submit to you my problem.thankyou sir.

AirTel — Balance deduction of 33 rs without any game download.

hello sir,↲i am prashant kumar using cell number [protected] i am using this number under airtel network,yesterday at around 9 i have recived an sms for downloading some kinda game my 30 rupees has been diducted from AD-54321,but i never downloaded such games,when i contact customer care they give me request refrence number i.e CBDOV[protected] n they said me that action would be taken soon but sir till now i hadn't got my credit back.please help me getting my credit afterward if the problem prisists i will port my number to any other company↲my number-[protected]↲name-Prashant

Airtel — unknown Balance cut

On 6/4/2011night unkown balance cut Rs:10 + 22+30

on 7/4/2011 day Balance cut Rs:7 +20

9/4/2011 Balance cut Rs:20


Bcuz not activated service on my airtel number my no is [protected]

plz check u r airtel system why r cut my balance




Regard

Puneet Kumar

Airtel — Deduction of balance for unknown services

Dear Airtel Representative,

My Airtel number is [protected]. Since last one month, every second or third day, amount of Rs.30/- is being deducted for some service which i never activated. I have called up the customer care a hundred times but still my problem is not resolved. I have also requested to activate "Do Not Disturb", but still the it is not activated.

I request to de-activate all the services on my number and refund all the money deducted for the unapproved service.

I am feeling very sorry to say that I am really not at all happy with the "Airtel" service.

Request you to take prompt steps to resolve the problem.

Thanking you,
[protected]

Airtel — Main Balance deduction for unknown service

Sir.my main account balance is deducting in a daily basis of rupees 5 and 1 for a unknow service,whice i did'nt activate and which i need not.i have called up Airtel customer care they just given me this website..they cant deactivate my service.so its my kind request to your team to please give me a hopeful solution,please deactivate this chargable service from my number.its my kind request.thanks

Airtel — UNknown deductions

Sir,
My MOBILE NUMBER [protected]-- PREPAID--AIRTEL

Nowa days I keep balance less than Rs 300.00. Every day a deduction of Rs 2 or Rs 3 falls short from previous night balance-No calls made /no SMS.

No services requested from operator . It is not known why this deduction made . They charge rs 0.60 paisa per min. while on roaming different , call received is also charged. ROAMIN rate cutter facility not extended by company.
I would like to know why this is happenning- Even when the call is not answered they deduct money invariably -WHY?

Kindly find solution.
Thank you,
T N V RAGHAVAN

AIRTEL should Improve.

Same thing happened with me sir except rs50 was cut from my balance for some game download which I had not done. Even in my case contacted customer care but they disconnected my call. Airtel is a cheater. I ported from Vodafone to airtel which was a big mistake.
Here is my complaint link:

http://www.consumercomplaints.in/complaints/airtel-balance-cut-without-notice-c8...⇄

TVS — WRONG INFORMATION

I purchase a bike of TVS named FLAME 125 a year back from a authorized dealer at tilak nagar. At the time of purchasing they made very tall claim about average and performance. Driven by the fact that lighter bike give good average and also by there their promises i purchased it, it take my 3 year saving in buying that bike( as belong to middle class it mater a lot for me). After few month and 2 services i realizes that it is not giving the desired performance, i contacted the dealer they replayed that it will take 3 services more to give the stipulated performance by them.
But even after that it was way behind the stipulated performance( avg. said to be 80, it is giving 45-50 like a bullet) along with this even engine was not working properly. When i again approached the dealer he was not willing to talk to me and same was the case at service station.
Now i am truly confused were to approach and what to do. at one side i lost my saving at other i am felt cheated. please help me , guide me to right path

AirTel Bharti — Wrong billing

This is Saurav, My Airtel no is [protected].

I have wrong billing issue since June, 2008

Bill No:[protected],
Account Number:[protected]
That has not been resolved so far.

Short description about the issue.
I was in roaming on 21st may. My GPRS stopped working in roaming. I was not able to access GPRS on my Laptop. I called 121 for help but it connected me to local prepaid customer service.
I called [protected] for help multiple times, But my issue was not resolved. I knew that this call is chargeable. All airtel supervisor promised that we will give you waiver for this call. I got the bill and all the calls i made on [protected] has been charged. Your supervisor did not provide me the complete waiver. I called n number of times to get the resolution, but nothing happened. Now i am completely fade up with Airtel service. I never had such types of experience with Airtel.
I tried calling Nodal officer on [protected], Phone kept on ringing, No body responded.

Kindly do the needful pls.

With Regard
Saurav Kr Badri
Mob: +91 [protected]

AirTel — wrong bill to pay

sir,
i am Deepu from trivandram . i am using airtel sim i have used the plan ofg monthly 150 and platinam pack of 200 unlimited to one number .i called the customer care centre and said to de activate the platinam pack and they said the updation is gooing on and they will do the de activaction proceess after updation and they forgot to do thart and next month i got the bill including the platinam pack rs 200 . why this happen . customer care means to satisfy the costomer not to un satisfy customer . so i am going to cancel the sim i dont want airtel . they are irr responcible.

Airtel — A new number was sold to me with Wrong commitment of plan

Dear Sir,
COMPLAINT NO. 22277259
It is more that 2 bills old complaint and as is evident from the previous messages , it is just a delay tactics that is being played. Last assurance was for 05.10.09 . Pls read the message below in RED.
I am sick and tired of this issue.
Need justice immediately.
B/Rgds
Rohit Tripathi
[protected]

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Thu, 1 Oct 2009 11:01:14 +0530
Subject: Re: BILL PAYMENT DETAILS FOR PHONE # [protected] [|BAL|[protected]|[protected]|]

Dear Mr.Tripathi,

Thank you for contacting airtel.

As per your previous interactions, you have expressed concern regarding the late payment fee and value added service charges for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

Regarding Late payment Fee:

The late payment fee of Rs.50/-, charged towards your bill dated 24/08/09 has been waived as a goodwill gesture on 01/10/09. The credit for the same would be reflected in your subsequent bill, dated 23/10/09.

Regarding Sales issue:

We would like to inform that your concern has already been processed through service request number 28540797. We will revert to you on or before 05/10/09.

Regarding Value Added Service Charges:

We would like to confirm that a waiver of Rs.62/- towards Swine Flu message charges has been posted in your account on 01/10/09. The credit amount for the same will be reflecting in your forthcoming invoice dated 23/10/09.

Kindly send message as 'STOP' to 121(toll free) to stop these services.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Suresh Kumar Devaraj
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Cc:
Sent: 29/09/2009 20:39:47
Subject: BILL PAYMENT DETAILS FOR PHONE # [protected] [|BAL|[protected]|[protected]|]

Dear Mr.Dhanushkodi A K
I was told by the person who manages the authorised bill payment center that he has a security sum deposited with the Airtel which is immediately debited the moment the cash is received by him on behalf of Airtel. The next day when the collected cash is sent to Airtel the amount is credited back to his account. So there could be no reason that the bill payment was not made.

I am surprised to receive the second bill with the following discrepencies.

1. A late payment charge of Rs. 50.00 has been levied on me for the previous bill .

2. COMPLAINT NO. 22277259
The issue of wrong commitment by the Airtel person while issuing the new number is not yet resolved despite my repeated complaints.


3. Airtel started sending messages regarding SwineFlu which was billed for Rs.2.00 each.
I spoke to the customer care person and was advised to send an SMS on a number to discontinue. When I sent an SMS I recd a return SMS that due to some updation of the system the services will come into effect after 10Th of September 2009.
Surprisingly the bill shows a charge of Rs. 62.00 for the SMS sent by Airtel even after requesting to discontinue the services.

I REQUEST YOU TO KINDLY DISCONTINUE THESE SERVICES WITH IMMEDIATE EFFECT.

I request you to kindly resolve the above three issues within this week or else I will not be left with any other option but to approach the concerned authorities.

Thanks B Rgds
Rohit Tripathi
[protected]

________________________________

From: [protected]@airtelindia.com
To: [protected]@hotmail.com
Date: Sun 20 Sep 2009 12:36:38 +0530
Subject: Re: BILL PAYMENT DETAILS FOR PHONE # [protected] [ BAL [protected][protected] ]

Dear Mr. Tripathi

Thank you for contacting Airtel.

As per your previous interaction you had expressed concern over the receipt of payment reminders for your Airtel number [protected] even after clearing all the dues.

We understand your concern and will work towards resolving the same. We sincerely regret for the inconvenience caused in this regard.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by in this regard.

Based on your complaint we have investigated the possibility of the same and we would like to confirm that we are not in receipt of your payment Rs.210 - on 09 09 09 as per our records. Henceforth you have been receiving payment reminder calls on your number.

We request you to provide us with the scanned copy of the payment receipt in order to trace your payment.

You can also dial 121# (toll free) to know the last 3 months payment details.

We appreciate your patience and understanding in this regard.

For further assistance mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards

Dhanushkodi A K
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@hotmail.com
To: [protected]@airtelindia.com
Sent:[protected]:14:06
Subject: Bill payment details for phone # [protected]

DearSir

I am really surprised to learn that airtel database management is so poor that despite my making the bill payment even before the due date I am still getting calls for the same.
I was asked by one of the customer care exec to shell out the details of the payment made which I did give him on the 15Th of Sept. After that day it has become a routine to receive a call per day regarding the bill payment.

Airtel — Wrong Bill forced on me

Dear Sir/ Madam,

I am using airtel for the last 8 - 10 years on my numbers and I also use airtel broadband for my internet. The reason i am giving these details is for you to know how sincere and genuine a customer I am. I have been paying airtel an average of 1500 per month for this many years.

Today one Mr Raj came to my residence and spoke to the watchman stating that there is something very urgent and i need to call back. I was paranoid why someone would say call urgently. Until i spoke to Raj who stated that there is a balance of Rs 2136 /- on a number which belongs to me. I told him that this is not my number and Airtel cannot blame me when I have not used the same. He stated that the address and name is matching mine and if he is able to prove the facts he knows how to collect the money from me.

I would like someone to look into this matter urgently for the following reasons

1) How did my name and address match with an unpaid number
2) Are there any emails or bills that were sent to me or my address
3) Why dint someone from Airtel call before sending the collection agents home
4)The language used by the collections agent was very rude. He spoke to me as though i am an illitrate.

Please note that I work in a very reputed organisation and have a status in the market. I would want to understand what action has been taken against Raj who came to my residence from the collections department. Raj passed the message to call him. He also told that he would find the details and contact me again. Please note that I would like to speak to someone proffessional and who knows to diffrenciate a proffessional from a Goonda.

Also please note that Raj did not use any of the numbers mentioned to be used by collection agents in your website http://www.airtel.in/wps/wcm/connect/d237f6004f7ff0448c49bc4ac765bf0e/Mobility_O...⇄

I request for justice and guidance.

Sincerly
Vinu A V

AirTel — Wrong Bill, wrong commitment

Airtel Ex. told its 100% free, They agreed wrong commitment but not cancelling amount due to their fault. they write mail ..... such a

Dear Customer,
Ref: Email dated 31-03-11, regarding wrong commitment of airtel number 0124........
Thank you for writing to airtel and the opportunity to assist you.
We would like to inform that as per reference number 44615660 and 44544008 team had been confirmed that website standard pack activated by your end and we regret for wrong commitment.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Please do write in for any further assistance.

warm regards,

Ajith Kumar
customer care executive
bharti airtel limited

While taking connection they given 1000 mins free STD, they sent welcome letter after 20 days.
If i ask Sales Executive he is saying problem from customer care, they are saying problem from Sales Executive.

More stress happening to me...

That Airtel Number Was : [protected].

in complaint Mentioned Number is Currently Using Number.

Airtel Postpaid Connection — NOT RECEIVING BILL AFTER SO MANY COMPLAIN

DEAR SIR,
AFTER PUTTING SO MANY COMPLAIN I AM NOT RECEVING MY BILL'S, KINDLY DO NEEDFUL.
I AM RAJASTHAN JAIPUR USER
MOBILE NO. [protected]

Airtel Postpaid Connection — extra bill

Dear sir
My name is kiran lal i was a airtel costemer. It was a post paid conection because of some financial problem i was not able to continue the conection. Then i call custemer care and tell them to disconect the conection as per their request i paid full bill amound. But they did not disconect the conection. After that i didnt paid them for 2 month then they ban my out going.after that one custemer care excicutive call me and tell me i have a dew amount of Rs1012 i said from 1 month i am not using your conection after conversation he tell me if i will pay rs 700 then they will disconect my conection i pay 700
rs(i have the recipt). now i got one new bill and they are calling me and tell me i have to pay now more Rs 500. And they are disturbing me in everywhere as they could. plzzzzz help me finatialy now i am in very bad condition. please help me

Airtel Postpaid Connection — Extra charges levied on my bill

I was using airtel postpaid connection Initially the services are ok i was working in a company and i had updated the official id to receive the monthly statement. I left the company and and informed airtel customer care that the mail id is changed. Even though i was not receiving the bills. Only i ll get msg to make payment to avoid late payment fee i use to make payment without viewing the bill. Nearly 50 times i ve called the customer care and given the compliant to change the mail address then i bought docomo number. Because of this i ve cancelled the number. Then they tacked the new number by calling my friends that i ve received a courier and asked for my number with my friends. Daily they torched like anything. I ve used only 1500 rs. But they ve filed a case against me to pay 3500. How its possible to make the payment without using. Even i am going to file a case against airel in consumer court.

Airtel — Unauthorised charges levied on me

In spite of not subscribing friends chat,Audio movies,Ramdev babas tips i have been charged for the same and around 4-5 times and more than 100 Rs were deducted.I want the same amount to be refunded to me.Please act on this as soon as possible.

Please let me know how can I proceed with legal actions.

The same they did for my case being an airtel customer for more than 5 yrs. This is poor and TRAI has to impose something with it. Also their customer care will not be able to say what is the actual pro rate charge when we switch plan. Or else they shud send a SMS askin..'Your bill will be charged this much if you switch your plan based on pro data basis. Do you want to continue to change your plan?' Why not they charge the whole 450 rs for the plan and then charge for the other plan?

By this only the postpaid customers are affected. The prepaid subscribed customers will lose their existing 450 plan and will have their new plan based on their recharge. The same has be done for post paid customers also.

If I have just used 10 MB for the 1st 4 days and when I switch plan, will airtel pay me the remaining amount based on pro data?

AirTel — wrongly charged

respected sir,
I beg to state that my phone number is [protected].on 31/12/2008 I was wrongly charged of rupees 130.for downloading something but in reality i have not downloaded anything.it was computer mistake and automatically sms came and amount deducted from my acount when i talked to customer officer then they not gave me proper response moreover one officer threaten me and said me whatever you do we will not refund money. so i request you to consider my complaint and give positive response.

yours faithfully,

manoj kumar vishwakarma.

Dear Sir/Madam,

I would like to bring to your notice about the billing done by Airtel and are no 1 contenders in ripping off customers.I am one of the fortunate once that airtel selected me.
I have a connection with the account number[protected] which I have been using this since September 2007, To start off I brought this connection under CUG 249 where the Monthly charges should be around 249 wether I use it or not, now to my surprise Airtel has been charging me RS 403.55 as Monthly Charges + other call charges.

These people never try to resolve the query nor even make an effort.

Hope my complaint is heard and a call is answered.

Regards
Mohammed Jaleel Ahmed

worngly billed my cell no [protected] please give the call deatails

AirTel — charged wrongly

hi
Its regarding the outstanding amt within 5 days my outstanding amt is Rs 5968.80 and my credit limit is Rs.2600
When called Aitel helpline no they disconnected the line after placing on hold for a long time and it’s an ongoing issue. From past 3 months facing this problem earlier I was wrongly charged Rs.1000 and Rs.2000 in the previous bill but this time it was charged around Rs 6000. Where my bill only comes to max Rs.500. On Tuesday 13 January 2009 I had been to airtel relationship center located at chakala andheri and was informed that my number is hacked and they can’t do anything abt it and was also informed that many people are facing this issue with airtel but they can’t help it but they expected me to pay the amount which I haven’t used. And when I questioned them that from 3 months I was facing this problem the wrong amt used to get waived off but this time it is 6000 for just 5 days but after kept on calling Airtel, they was promised a call back from your senior but never received any callback Infact was told that I had to pay the amt and then my outgoing will be activated. The service provided by airtel is horrible do you expect to pay the amt wherein I have not used.

Jackson Banala
[protected]

i hve a airtel prepaid sim of kerala...and am on roaming ...ihve been charged wrongly for different services like WAP which i never subscribed..every time i reacharge my cell i am being charged for these types o[censored]nnecessary subscriptions which i never subscribed leaving my account balance to nil...i want a serious look into this matter and a positive response .
Sachin Jaiswal
[protected]

Respectrd Sir /Madam,

I am your old customer. My mobile no is [protected]. From last few months I am having problem with your Airtel service. I am facing problem of reduction of my balance without any subscription/activation. On 16 sep. evening my balance was deducted Rs10 as I didn’t activate any service on my mobile. Same day evening I discussed this matter with your customer executive’s senior. He assured me that my balance will be refunded back within four hours which is still not credited. Today also I talked with your customer executives but satisfactory reply not given by them.

Same problem happened with my son’s mobile. His name is Amar Mhatre & mobile no is [protected]. His balance also debited by Rs10 for some service which is not activated/subscribed by him. So I kindly request you to refund us Rs10( myself) and Rs10 (Amar Mhatre) early as possible.

Your co-operation is expected.









Thanking You,



H.B.Mhatre

AirTel — outgoing calls have been barred

my cell no. is [protected] and my outgoing services is barred for last one week..even i have submitted all my documents but am receiving a message that you documents have not been submitted..so please listen to my problem and please reactivate my services today ..

Airtel Communications — SIM Cancelled

I am using an Airtel postpaid connection in the name of Samay Sales Corporation which was converted to prepaid two months back in the name of Govind Agarwal. Its a Tamil Nadu connection. When I was in national roaming suddenly my outgoing and incoming calls are barred. When I came back and enquired at the customer care they informed that my SIM has been blocked by the company due to identity verification mismatch. As per my knowledge neither i receive any verification calls from the company nor they personally came to my address for verification. When I try to seek details for the kind of mismatch they refused to provide the details stating that they can issue the same number in post paid only. Also I have around Rs.500 prepaid balance which will not to be transfered in post paid connection. From last 15 days my connection is being cancelled for which I am losing my business. Anyhow I need this number since I am using it for last three years. Please suggest me how should I drag the company to the court. They are acting like GUNDAS.

Airtel Communications — Outgoing calls barred due to documentation

Dear Sir/Madam,

This is my painful duty to bring to your notice that a renowned telecommunication service provider has such a bad customer service.
We have witnessed the same problem for 4 consecutive times. A month back we received a message from Airtel that we have not submitted relevant documents for the number +91 [protected], which has been in use by my Husband Mr. Sameera from more than 5 years. We went with the relevant documents to our nearest Airtel retail showroom, which happens to be in Sheshadripuram, but we were confirmed that there was no problem with the documentation and we were asked to ignore the message.
But every now and then the outgoing calls from this number get barred. We have to wait on the phonelines just to fix a problem which we were told that never exists. After long and useless conversations with the CSRs of Airtel we are helpless but to lodge a complaint.
We have been loyal customers of Airtel since 6+ yrs and we expect some Customer Satisfaction.
Kindly do the needful at the earliest.

Regards,
Mrs Rashmi Sameera

Airtel Communications — NON- co-operation

Ive been taken for an ride by Airtel in-spite of writing several emails asking them to send me an bill of march & april which Ive not received from then to tally the figure of the amount which ive paid in excess, they do not relent to the request moreover an computerize answer is shot back with false allegatioin that ive received the same and some complain no. is given.
Futher to add to the greivance the so called customer service whenever u call them they will answer u that system is upgrading now how many times is the system upgrading in an particular day.
Im shocked and surprised that these blood suckers do not want u to be accomodated only wants thier charge. I[censored] ask something which i think is thier duty and my right is not been given. I want that people should know thier true colour.
Regards
Suhail
[protected]

These people are real pain in the & more over iwould suggest to change to some other connections as they do not have proper signal in the most areas.
Iwas also having Airtel which I changed.

I agree with suhail & brother teach them an lesson as they over charge also

well its been 1month now and still my problem remain the same so there is no outcome for the solution.
I had complain about call drop on 12th dec and still there is no concrete steps taken lot of people from airtel have spoken to me and given assurance still there is no concrete measures taken.
There are lunatic people like Rakesh Ranga & others who are enjoying with our hard earned money.
But y should I blame them Bharti Airtel itself is an firm running & beleiving on that concept o[censored]sing the costomers money for thier benefits.
Suhail Khan
91-[protected]

Yes. Me too really not satisfied with Airtel. They have deactivated out going calls from my SIM which has been procured recently after submitting relevent documents. When I contactec customer care they are saying the documents were not submitted. I submitted my documents again and again many times... Still the SIM outgoing calls are not activated. It is a very bad experience with this operator. I have decided to change my SIM with different operator as per my friends advise as he has this experience with Airtel many times..

Airtel Broadband — Wrong Bill

I am using Aitel broadband for last 18 months(Phone No.[protected]. Their billing system is a fraud on the customers. My average usage is Rs.500 to 800 for last 16 months.

This time I got a bill of Rs.2302(Bill No.[protected]. On the top of it the customer care center is unwilling to provide any detail of the billing(Interaction Id No.[protected]. Perhaps they have to generate a fraudulent details to match the bill.

Same problem occurred 5 months ago but at that time, I coughed up the amount as it was about Rs.1000. This time the has hit the fan.

Only recourse available for me is to approach consumer forum and fight it out legally once and forever.

Airtel Broadband Connection — Wrong billing of Airtel Connection

I had taken a broadband number[protected] and got a bill for the month of sep08 - oct 08(from 23rd sep to 23 oct) for Rs.11440. im not convinced with the internet charges you have charged. i want to get my bill rechecked as soon as possible.

Please look into the matter and revert at the earlist

Thanks and Regards

Amit

AirTel — Wrong bill generated and misbehave of customer care executive

Airtel is busy in making new customer nobody is there to handle the complaints of my wrong bill generation...I compain several times but did not receive any response from customer care executive even they cut the phone....I don't why such a big brand in the market is giving its customer care support to such a poor companies

in second last bill i paid the two month charge of my net bill connection because my net connection is dissconnected after giving me information about decond bill.i not got any information of my second bill.
and the main issue is if i do'nt receive bill then why taking 50rs late fees.
i said to ur vositor he says u do'nt vorry sir fine will be deduced in second biil bit it not deduced i pais it.
give my the reasion why other wise i go to "upbhoktha forum" ur i discontinue ur service.
my idmp2275441
acno.=14693364

Airtel Broadband — Didn't Receive The bills

hi,

this is Anthony Squires , I am not all happy with the service which you provide. First of all the connection came after a week i have ordered. Now i still dint get the bills. My due date is on the 26th of oct but i still dint recieve it . I really regret of taking this connection

Thank You.
Anthony Squires.

AIRTEL BROADBAND SERVICE — wrong bills generate

hello

i had given the request to customer care of Airtel Broadband to disconnect the connection in july, they had confirmed that there is no due but now thay are generating bill on the monthly basis and sending the same at home. when i ask them why they are donig that so now they are saying that nothing can happen you had to pay the amount of Rs. 2000/- without any usage and they disconnect the connection on 16th of oct.
therefore i would like to request to please do the needful on the urgent basis.


Regards
Swati

Wrong Bill
I am using Aitel broadband for last 4 months(Phone No.[protected]. Their billing system is a fraud on the customers. they allot methe plan of 399-20%but now they are charging more than it

This time I got a bill of Rs.1383(Bill No.[protected]. and ur customer care executive named GAGAN is not doing his work properly her only say that i will do it but not doany thin
Same problem occurred 5 months ago but at that time, I coughed up the amount as it was about Rs.1000. This time the has hit the fan.

Only recourse available for me is to approach consumer forum and fight it out legally once and forever.

For the last six months I am facing the problem of excess bill in Airtel.
I am been charged with Late fees with the fact that I pay my bill before or on the last date of bill payment either by going to the Airtel store or by giving the payment to the Airtel executive.
I have contacted the customer care of airtel but they are reluctant to understand the situation.
I have a 649 Broadband rental plan in which I should get the bill of around Rs 715(vat added) but Airtel billing department is adding up the late fees and now the bill has reached upto Rs 1050 in the march bill.
My Airtel phone number is [protected]. Please do help me as I am making the payments regularly bt no help is been given by AIRTEl.
Saumya Srivastava
Production assisitant
Ngen Media Services
[protected]

dear sir
i'am [protected]
i'am not want to pay my last bill of 24/aug/2010.
because i'am not activate this plan. this was your mistake,
so please sir free me from this bill.


thankyou sir

Airtel , Broadband — Didn't close the connection and still generating bills

Hi,

I was using Airtel broadband from Dec '2009 at my old residence #1489, first floor , Sector -21 , Gurgaon vide phone no +[protected].i was properly paying all the dues to airtel till the time i was using it. I have raised the closing request for this connection on 28 th August 2010. Even they have not closed the connection and still generating the bills . due to this , there is huge amount pending on my side and putting late fees also. as per my knowledge i have deposited all the pending dues and have to take back my security from airtel. I have left that house on 31 st august 2010 and was out of india for 100 days .Now on 28 th of November around 9:30 AM, i recieved a call from airtel customer care(female) and customer care was talking very rudely and abusing me also due to non payment.
Now , i am forced to logged the complaint in consumer court. Please have a look in this matter . my alternate no. is [protected].

BR//Amit Bansal

Sorry, i have raised the closing request on 28 th July instead of 28 th August and have left the house on 31 st July . So please correct the dates.
Amit Bansal, [protected]

Airtel Broadband — airtel generating unnecessary bills

Hi sir,
My complain details are as follows :
I raised the request for transfering the line .Airtel guys told me that they will charge 300 for transfering . i told am not ok . Because this is only building change . when I called them again they told that they dont have enough capacity in that area.I told them to cancel the line for ever.
I went and took reliance data card but after 10 days they called me and told sir can you shift your connection to any one of your friend?
I gave the contact no of my friend . they came and shifted the line to my friend .
for that they charged me 850.00 RS .
this is quite travestry of customer right .
Please whoever is here please do needful.

Airtel is a fraud company and their fixed line customer service attitute towards disconnection is the worst. They are not ready to give anything in writing/ via e-mail an jus revert on phone. they never stand by their commitments of reverting within 24 hours.

TRAI are you listening.

I have faced similar problem without any resolution.

Soumya

Airtel Broadband — high amount bill generation

My phone number is[protected] is connected along with broadband , even though we hardly use this landline number but still lokking after from the first bill till date the bills reaches more than 100 above which is really not possible as useage of the connection is not so much , considering we also use other internet connections. if this is the service airtel is providing to there customer then , i think they need to search for customers , because its simply cheating a customer who cares & trust the company. please look after this matter .

Airtel Broadband — Wrong Billing generation

Hi,

I am Amritesh Pratap.
I had bought a Airtel Broadband connection in Dec. 2011.
My plan was 549/- . In this plan, Airtel marketing agent ensured me that I can browse & surf internet without any cost & i will download anything, it will be free till 3 G.B. After 3 gb, it will be payble according tariff plan.

I used that plan for 1 month. After 1 month, I got a billing summary with 1200/- big amount for that month.
When I talked to airtel customer care, they told me that "Nothing is free in that mentioned plan. All browsing & surfing are paid."

I shocked after listening that . I had cheated by Airtel agent.

Anyway, I complained to airtel customer care in that month(January) that please disconnect my broadband connection. I am not interested to continue your service. But they did not disconnected my services & my bill has generated continue without information.

After 3 month, I received again there call & they informed me that now my billing amount is 4500/- .(This bill was generated without using there connection). Now, they are calling me on daily basis & threat me that if I will not pay there generated amount, they will file a case against me & I will have to pay there amount by-force.

Can anybody help me against them so that I can get justice as soon as possible & nobody could be harassing again by such kind of problem.
Also, please suggest me, what kind of legal action I can take against him ??

Useless teams working in Airtel. Generated bills for officially deactivated account in broad band . Never keeps its system updated nor any customer care service. I don't know why these networks are authorised despite their fraudulent activities. We had deactivated our landline[protected], at March itself. Airtel you suck.

I, Lalit Arora, Broadband Connection #4372505, i submitted my Bill On December 10, 2009 to Chandigarh Adminstration Project E-Sampark Address# 31484696, i want to make sure my Bill is successfully submitted or not??

So please let me clear ASAP.

Regards,

Lalit Arora
Number# 4372505

we want billing detail for land line connection with broad band facility no. 41492018

Airtel Broadband — Bill issue

Hi,

My telephone no.[protected]. I had given shift request on 21/01/2011. Before giving shift request I had cleared all by dues (outstanding bill). On 08/02/2011 Airtel customer care called up and told shifting in new premises is not possible and I had given cancel request on the same day (08/02/2011) req no: 447143. After this airtel person named Krishna called me and he had conferenced with his manager Prem ( mob no: [protected]) and they asked me to wait for 10 days and asked me to continue. In the mean time Airtel genererated monthly bill and for cancellation of this bill I had given complaint no: 43225494 and pickup instrument: 43225664. Nothing happened I gave one more calcel request on 03/03/2011 and complaint no: 452187. Airtel keep generating bill for the same. I gave one more request for bill cancellation on 30/03/2011 and request no: 44706284. One more bill complaint request no: 44946342 on 06/04/2011.

Airtel people simply generates new complaint no. My connection is not in use since 22/01/2011. Before giving shift request I paid all my dues. Then why should I pay all newly negerated bill. It's Airtel fault and they delayed my connection.
Please help me in this.

Regards,
Sujit
[protected]

Dude ! It has happened to me earlier as well... Pathetic service

Broadband — bill payment

I already deposit Rs.680 vide receipt no.3540 at Dream Communication 1-D BRS Nagar ludhiana of my telephone no [protected].But wrongly credited to [protected] so rectify the same at your end.And not disturbe me. From the last 12 days i have received so many calls for non payment.

Airtel Broadband — Billing Issue...

Without any information airtel charges us more than 2 years for PC Secure and then they tell us that we can waive of only Rs. 250, i think airtel consumers are getting reduced so they need to make money by thefting...

Airtel Broadband — Payment problem

Dear Sir,

My land line number of the broadband connection is[protected].
I had paid the settlement amount of Rs. 5404 to Bharti Airtel and the same sent to [protected]@airtel.in.
I was promised by paying the same amount my balance will be nil and I will get my connection activated with in an hour.
Now, I am getting calls from Airtel customer care that I have to pay Rs. 2000 extra.
It has been two weeks and no response from Airtel office, Hyderabad.

Actually, payment problem started when I paid an amount of Rs. 1500 for my router through cheque which was deducted from my bank account and the same amount was added to my bill again.
No proper response from Airtel customer care till now
I trust the brand and I have mobile connection, DTH, landline and broadband with Airtel.

Please reactivate my account and respond me ASAP.

Thanks in advance.

regards,
Madhusudhanan CV
[protected]

I had taken the airtail broadband wifi [protected] connection 9 month before, I paid the payment of 6 month during connection installation. Before completing six month, I stopped the modem and not used internet. Even though airtail company force me to pay 4000 Rs for next six month with discount 50% without usage.
They are forced me and given legal notice for the payment.
Airtail company cheating to other customers and forcing people to make payment once you take connection.
I again getting message for the remaing payment as tax on Rs 4000.
Please support or guide me where I have to complaint.
I want to go in consumer court.
Regards,
Sunil Bagdiya

I have cancelled Broadband connection on month of November. I have paid Dues when the cancellation made. Reason for cancellation is shifted to hometown where Aritel Service is not present. After listening to the reason they claimed it is possible to shift the connection, if it is not possible to shift it then it will be cancelled. Now shifting not happened but the bill got generated. Explaining different agents the complete story problem is not getting solved.

I have cancelled Broadband connection on month of November. I have paid Dues when the cancellation made. Reason for cancellation is shifted to hometown where Aritel Service is not present. After listening to the reason they claimed it is possible to shift the connection, if it is not possible to shift it then it will be cancelled. Now shifting not happened but the bill got generated. Explaining different agents the complete story problem is not getting solved.

Airtel — PRABHU KRIPA SUBSCRIPTION

Hi,

I am getting a message of service of PRABHU KRIPA Subscription Charging Rs 5/- per day since 26/10/2012 .I have never asked for this subscription.Please deactivate this service ASAP and refund the money into my postpaid account. Below are the services I am using from Airtel.

Airtel Mobile : [protected]
Connection Type: Post Paid
Airtel Digital TV: [protected]


Thanks,
Ravi Verma
Cell [protected]

Airtel — balance cut out

respected sir/madem
without any downloading from airtel live they cut my balance first 50rs for jawa games download second 30rs for same but at third time 5rs for jawa games but there was no jawa games for rs 5 i have complain it fot this but no step has taken

Airtel — my balance in cut it off

Dear Sir

my balance is 7.64 in two days my balance cut it off for 5 nad 2 rs so it will be very poor
So slove my problem and my request


Thanks

Rituraj pareek

AirTel — balace cut

hi my name jignesh rathod
my mobile no.[protected]
pls de activate my gprs,mobile office & nop
because i cant afford this

Airtel — CUT OUT MY BALANCE WITHOUT GIVING SERVICE

Hello sir,
I am Dhirendra Thanki.I Buy Airtel Simcard for using internet in my PC by Mobile. I choos a plan 20Rs./day for mobile office service that is automaticly cut 20 Rs. PER DAY if service active. 21/11/2009 the first day of I used this service and WHAT I saw 60Rs. of balance cut out without connecting mobile with my PC.That time I thout that it may be my foult becouse i'm use this service first time and i did'nt anything.
But,yesterday(DATE-26/11/2009) evening at 7:43pm I requested for mobile office activation.[before activat service my acount balance was 31.14 Rs. ]After a minut I got conformation disply(not a massage) at 7:44pm.After a minut i got a massage (Sorry, Currenly we are unable to process your request. Please try After Some time) at 7:45pm. But there were 20 Rs. cut out of my balance . I connect mobile with PC there were no service started. Quikly I contected a CUSTOMRE CARE(for Airtel dailing 121) .I told all my problem Mr.manish he told me that i was active my service at 7:43pm and diactive 7:47pm .I refused that and he transfered call to Mr.RAKESH and he was told me that what can i do for this and this is your foult . fater told that he was disconnect call .after this talk they are not recive my call. you can read above massages fot satisfaction. and today i got a new massage that (Sorry, Currenly we are unable to process your request due to nisufficeint balance Please Recharge and try again) at 11:06 am. If I diactive my service why thay sent me conformation massge for service.
I request to you please help me for recive my refund.

AirTel — Airtel balance cut

hello my airtel balcnce cutting without any resone. when i am trying to contact costomer care , exivitor says teri ma ki chut ....



help me

i will kil airtel...

Bharti Airtel — CUT RS. WITHOUT INFORMATION

Respected Team,

i want to register my complaint because of extra charge in my airtel mobile no.[protected], without any information. cut 60 rs. in a week. and many extra charges also. i want to portability airtel to vodaphone.pls tell me the process for portablity, otherwise i will complain to pehredar.com. do the needful ur end.

I too got a missed call on my Airtel number today... Is this some kind of threat...

Airtel- Network — Weak Network

Hi,
I have a Airtel Post Paid Connection # [protected]. I have Lodged complaint to Nodal Officer and After great Research And Development Nodal Officer replied:
What a pathetic reply
Please help me to resolve this issue.





Dear Mr. Panda,


Thank you for writing to Airtel.

This refers to your email dated 17 september 2008 regarding network coverage problem on your Airtel number [protected]. We apologize for the inconvenience that you have been facing due to network issue in Pintoo Park. We understand how upsetting this must be and we appreciate your patience in this matter.
On receipt of your complaint, our technical team has conducted a survey in your area. The team has confirmed availability of adequate outdoor coverage in your area; however, in deep indoor and basement, the coverage may be weak. For your information, the strength of signals on your handset screen can vary due to the atmospheric conditions and topography affecting the radio waves.
Further, we have taken your address as an input for future planning and we will keep you updated on the same.
We appreciate & value your feedback as this helps us in planning our future network augmentation.
Should you have any further queries, please feel free to contact us at: SMS at 121 or email at [protected]@airtelindia.com.
We value your association with Airtel and hope that you will give us a chance to serve you better in future.

Regards
Prabhjyot
Nodalofficer
Airtel