Airtel Complaints & Reviews

I have port my no. to Airtel postpaid in February, 2012. For three months gprs service was very good and they were charging me according to my plan. since August 2012, GPRS speed has decreased very much, I am having the same problem with my another Airtel Pospaid no. My GPRS services were stopped while I was in my credit limit.

Many times they have given me incomplete information while I was calling Customer Care on 121.

Many times they have closed my complains without informing me and without solving it.
These are two Complain No.

1. 47148852 20th, Nov, 2012 (unsolved, no any response)
2. F[protected] 24th, Nov, 2012 (unsolved, no any response)


Service provider: Airtel (Delhi)
My cell no. [protected]
Name: Faizan Ahmad

Sir,
I am fed up with repeated forcefull activations by airtel.Early morning today they deducted Rs 35 from account of my number [protected]. I called customer care & to my surprise they said that some silly service has been activated via sms. I never got any such service activated not even via sms.On my objection they refunded me rs 20 but for other 15 rs they said that my complaint has been forwarded.Now when i tried their customer care i was shocked to know that they have disconnected my customer care intentionally.Let me tell you that even yesterday they deducted rs 20 forcefully which they refunded when i objected.I request u to help me in this matter & get me back my 15 rs on mobile [protected] & even get my customer care started on mobile [protected],[protected].
Thanks,
Ashish Sangra
mobile-[protected].[protected]

Hi

CLIP charges @ Rs 50 has been continuously charged for plan H15 CUG 249 for mobile number [protected] since Sep 2008. As per TRAI regulations, CLIP is not chargeable for any customer since the year 2007. I have verified all my old bills found that the total CLIP amount is Rs. 2798.45 which has been deducted since Sep 2008. I have sufficient proof to confirm that CLIP are not supposed to be levied for any consumer especially corporate numbers.

-> I have been following up with 121 customer care and appellate desk, but have not received any satisfactory reply yet.
-> 121 customer care are extremely rude, and tell that customers are supposed to check the bill before paying it.
-> Apellate office is polite, but unhelpful in resolving this issue.
-> Qrc129111213110512298327 and Qrc130111218110012330660
-> None of them are ready to raise a complaint number for this issue, even after asking so many customer care officials and appelate desk officials.
-> All of them agree that the charges have been wrongly deducted from my mobile number.
-> But they are not agreeing to revert back the entire amount. They are only agreeing to revert back the amount for the last three-five months (Rs 250)

I have asked them to escalate this matter to the higher level, but no reply from them yet.

I have all the bills from Sep 2008 until Oct 2012 to prove that my complaint is a legitimate one. Please help to get this matter sorted.

Shashi. S

Dear Sir/ madam

I am a user of Corporate CUG connection of Airtel Postpaid
Mobile Number [protected]
I had an overdue amount of Rs. 109, I paid a bill of Rs 700 on November 27th after which Rs 109 was due. I did not pay this amount since this was LATE PAYMENT CHARGE added to my bill.
I had received a call from Customer Care in which I requested to wave off this Fine. And the request of accepted.
I did not got this amount waiver off, instead my services have been stopped (on 04.12.2012) due to this "overdue".

So today (04.12.2012) I made the pending payments (Rs.100) but my services have not been resumed.

Now I can not even call on the Airtel Customer Care.
I've been trying calling Customer Care but all in vain!

I need help on this.

Thanks & Regards

Heena
+91-[protected]
+91-[protected]

Hi Team,

My Airtel Postpaid Connection with the number [protected] was disconnected on Dec/03/2012 with out my permission and with out any prior notice,When i checked with the customer service center they said it is documented and which i researched the reason why it is disconnected they said they see in there records that as per my wish the service was cancelled,which is false.i did not called Customer service to disconnect my connection.They said if i need to restore my connection i have to resubmit my Address proof and wait to get the service activated.


I am really disappointed with this act and want my Airtel Service connection to be restored ASAP.

Please help me in this regards,

Thank You & Regards,
Shabeer
[protected]

Though I have submitted the necessary documents for
changing from BSNL post paid to airtel postpaid
activation not done so far which was already due on
01.12.2012. Kindly activate airtel post paid services in
my mobile no. [protected]

Respected Sir,

I am getting unwanted calls from [protected]. This is airtel number. I am a school teacher and somebody calling me on night and says i will catch you from your school and he is abusing me so badly. When my brother calls on this number then he did'nt pick call or switched off his mobile. Please solve this issue as soon as possible.

Thank You

I have a airtel number [protected]. The service called as "home remedies" has been activated without my knowledge. Since it is activated without my knowledge, I DID not get any sms regarding activation and I DID not get any sms about home remedies. Since daily the amount was getting deducted, I simply dialed *121# to know whether any services has been activated, then only I have found home remedies has been activated in my number. Or else there was no clue about these service pack activated on my mobile. Kindly help regarding this. I lost around 20 to 30rs from last 2 weeks.

Respected sir,
my mo no [protected] had taken Rs,24/- sms from last 3 weeks,
but AIRTEL is chargeing Rs,5/- for local SMS, stateing it as international no, but no clarification since 2 weeks,
nor giving the no. detail, if contacted custumer call centre 121 phone line is disconnected,
since last 2 weeks sending mails but no any response,
pleasedo the needful,
Hardeepsingh Sethi
Mo, no [protected]
mail id sethi.[protected]@gmail.com

i am ranjit singh. i got the airtel internet connection on 03.11.12. My airtel landline no is [protected]. iIwas promised speed of 2 mbps and data usage 10 gb for first 3 months ( 5 GB BASIC PLAN PLUS 5 GB EXTRA AS PART OF FESTIVE OFFER )but iam getting only5 gb and speed of 256kbos..My contact no is[protected]. Kindly fix up my problem at the earliest.


ranjit singh
landline no [protected]
contact no
[protected]

Hi Team,

I have recharged with STD booster pack 28 rs. It is for 30/min for STD calls. After i recharged also you are deducting more than that. Why you begging guys doing like this. I want to know if you want money means come directly and beg, i have called your customer lot of times and complained about this but still you guys playing with me.

Some time deducting 1.50rs for 1 minutes and sometime 72 paise i don't know what happening in your end. Please check and put back the unwantedly deducted money to my account otherwise i will call and scold like anything.

Please keep in mind it should not happen hereafter. If it continues i need to escalate this to your Higher officials. Please don't let me to do that.

Regards,
P.Arun Kumar

Complaint Number[protected]

As per our talks with Mrs.Jyoti, I am sincerely unhappy with the solution. She is offering me discounts for services I have not used.

My complaint is why & how will I send same MMS to each number 11 times, (this is very clear from my itemized bill attached)

It cant be blamed on the handset as I had sent many other SMS before and after this issue with the same settings on My Blackberry 9360 Curve. Why will this SMS get converted to MMS and go 11 times on its own??

Mr.Navaz WCC MO, has sent a very positive email saying that these charges will not be applicable for me. But even written promises by Airtel go fake, and the highly trained staff handles all issues very diplomatically (unaware about the issues).

I am continuously calling on 121, 198, appellate since 11th Nov as soon as I realised the ISSUE being done and yet there is nothing more than Auto-Responses. "Customer is KING" is an old saying when not followed can cause serious troubles.

I will not bear all this dictatorship by Airtel and go to all higher levels and Public Forums with this matter till my complaint is resolved satisfactorily.

Shibabat S.Kanungo
[protected]

3emails received from Airtel :-

****************************************************************
Namaste!
You wrote in on 26 November 2012, regarding the billing discrepancy for your airtel mobile number [protected].

We regret to inform you that we were unsuccessful in our attempts to reach you on [protected] on 27 November 2012 at 06:15 PM, as the number was not contactable.
Further, we would like to inform you that we have already raised a complaint regarding the billing discrepancy with the relevant team. For your reference, the unique service request number is 47278719. Our team will contact you by 29 November 2012 by 04:15 PM, with an update on the same.
We regret the inconvenience caused to you.
We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198(toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.


Yours sincerely Shalu Appellate Office bharti airtel limited

****************************************************************

Namaste Mr. Nikam,
You wrote in on 25 November 2012, regarding the billing discrepncy for your airtel mobile number [protected].

We would like to inform you that to address your current concern, we have raised a complaint regarding balance depletion with the relevant team. For your reference, the unique service request number is 47278719. Our team will contact you by 29 November 2012 with an update on the same.

Customer delight and services have always been the main area of focus for airtel. We appreciate your patience and kind cooperation.
Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal Team will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal Team you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Yours sincerely Pulkit Appellate Office bharti airtel limited---

********************************************************************************...⇄

Namaste!

Ref: Email dated[protected], mentioning concern regarding MMS charges for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that, you will not been charged for the same, if you will charge in your forthcoming bill dated[protected] revert back for the charges applicable for the same on your bill.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Navaz WCC MO
Customer Care
Bharti Airtel Limited

On 24th October 2012 I registered a complaint with this pathetic Customer care service of Airtel DTH regarding my set top box. Thankfully after waiting for a week their poor engineers made a visit and said that the set top box is faulty and they will replace it. They went back to bring a replacement but never came back and my complaint was closed as resolved without asking me. I reopened the complaint after 3 weeks i.e. on 30th November and since then it is been a mental torture for me. After several escalations and hours of calling at customer care service center of Airtel DTH none of their engineers bothered to give me a call or give me a visit. I was calling them every time and never got a call in return. From last 5 weeks I am not able to use the services in-spite of paying 320 bucks each month . At 6 PM on 2nd December I again received a message that your complaint 26435362 has been resolved.
The escalation departments personnel names are Firdaus & Yogesh Patel who made false promise to me.
I hereby demand at least 3 months of subscription as financial damage repayment and the mental torture that I am undergoing right now.
If this is not possible I request Airtel DTH engineers to remove the connection and give me my 1600 bucks back which I paid during installation. Please note that this connection is only 5 months old. At the time of this complaint registration my problem stands unresolved.
I request consumer court forum to kindly look into the matter as I can't take it more.
Customer ID : [protected]

Hello,

This is regarding the broadband connection for the Land line number: [protected] of Airtel. I took this connection last month only. I got a call from one of the executive saying that I have a balance due of Rs. 645 on my previous connection on the same address which I disconnected 2 years back. On asking for details 3 of customer care executives replied they cannot provide the details as the records are very old. Only after lot arguments and my plans to move to consumer court, one of you floor supervisor gave me the information that the amount is due for Dec’2011, which is also not correct. I disconnected the previous broadband connection in July so how could the due amount belongs to December.

Secondly, I did not get any call, letter or any bill regarding this due amount in the span of 2 years. Suddenly after taking the new connection they told me to pay the bill as I already paid the advance amount and now I can not do anything. They do not not have any proper details of the pending bill and they disconnected the broadband connection based on the same.

Lastly, I already sent the mail for disconnecting my broadband connection on 19th Nov, 2012. Instead of refunding my advance amount amount they sent me the bill for this whole month when my connection is already disconnected from the beginning of the month.

I request Airtel to take this matter seriously.

Thanks

fraud call saying I won Airtel Lucky draw of Rs. 25 lakh.
Sir, I am getting calls from a number [protected], and he has given me another no. of Mr. Rajesh Bala ([protected]) and he is saying I won 25Lac Airtel lucky draw lottery. The guy is saying is calling from New delhi and asking me to gie my account no. to him and he'll transfer money within 5 minutes in my account....I think, they are fraud and mischief for innocent people of our society.. My question is why some people are defaming Airtel's name? Why Police or vigilance not tracing this kind of fraud people? At lease Airtel company should take action immediate action against them.

I got a call saying I won Rs. 25 Lakh for my mobile number in a lucky draw conducted by airtel. They asked to call on [protected] to get the details about the prize. I found out that many others are receiving similar calls. It would be a great help if such fraud calling can be stopped.

I am receiving bills from M/s Airtel at my address for mobile numbers [protected] and[protected]. The bills are in the name of one Sagar Gaddam of Spice BPO Srevices Ltd. I or my my family members do not know any Sagar Gaddam. We have been living at this address since 1991. None o[censored]s ever had an Airtel number.

As these numbers have been fraudulently obtained susing our address and we apprehend that the person may use these for anti social or criminal activities, I requested M/s Airtel investigate and put an end to the problem including filing police a case against the fraudster. I also requested them to give me copies of the documents submitted by the person as proof of address as I felt our privacy has been compromised. M/s Airtel informed me that according to their records the address is correct. I contacted the person in his number above and he told me that he had given his correct address which is at Byculla to M/s Airtel and it must be M/s Airtel who has done the mischief.

Thereafter I sent several requests to M/s Airtel asking them to put an end to my misery. They give evasive replies. Once they asked me to go to them along with my proof of address and identity! I even filed an application before their appellate officer which is yet to be replied to.

I far as I know mobile service providers are required to meticulously verify the identity and address proof of their clients as per existing law. Here, even after pointing out the mischief and potential mischief, M/s Artel is taking no action!

I am still getting bills from M/s Airtel relating to the above numbers at my address.

I am unable to make payment of my IPad Internet service provided by Airtel through no [protected] for the period 20 th October to 19th November as the relevant bill not received. I have requested for change of the service from official to personal and this has been registered with Airtel vide ref no MUPA048223 most probably on 26th November(I do not exactly remember the date). I have also requested for address change as under:
Bhaskar Niyogi
Flat No B-903, Akruti Atria,N.S. Phadke Road, Sai Wadi, Andheri East, Mumbai-400069.
Tks
B.Niyogi

I got a recharge of 200/- on Nov 27 which i noticed had gotten over despite me making hardly any calls on Dec 1st. I assumed it happened because my internet recharge having gotten over.

So on Dec 1st i got an internet pack of Rs. 98 and a full talktime recharge of 333/- from the airtel website (www.airtel.in), at around 4.30pm in the evening. I have hardly placed any calls on saturday or sunday and this morning when i tried to place a call, i was told that my account balance was too low to place a call. Astonished, i checked my balance and it was a mere Rs. 20.80..

when i called up the cust care , they say my balance got deducted because the internet recharge accounts only for BROWSING and NOT DOWNLOADING. PLEASE TEACH YOUR CUSTOMER CARE THE BASICS OF INTERNET RECHARGES. When i told her that my APN is mobile office and not airtellive , she still refused to help me. and when i asked to speak with the superviser, she didnt do that either. On my insisting a lot to complain to you, she put me on hold and later said the supervisor is busy and would call me in the next half hour. When i asked her to register my complaint , she seemed reluctant. Then she said she will do it and that i will recieve a message.

NEITHER HAPPENED AFTER THAT.

sir,
My ph no-[protected]

i m using airtel 37 (370)local/std message pack for last couple of month and itz an auto renewable plan. but without intimation they change their plan to only local message pack and re-activated my message pack plan. In the reactivated message also they written 370 local/std message pack. i hav a copy that message also, and all other previous messages of airtel but they never given me any change of plan intimation message prior to balance deduction.
i hav call their customer support, but they said itz a techinical issue tat u d'nt get message so we can't refund ur amount.
Now if my plan change on the fly how the hell i should know???? and what should i do wit my current plan i had no use of local messages. i want my money back also my std msg deducted charges bcoz for their technical fault why should i pay from my pocket.