Airtel Complaints & Reviews

Myself Sujit J Balekar, Financial Technologies. My 3G airtel no. is [protected], Relationship no.[protected]. I had log a call on 3 Nov. 2012 to terminate my airtel 3G connection .My case ID is 46848343 but still no any response received from your customer care. I had visited several times to airtel gallery to disconnect my 3G connection but they are also not capable to close the issue.

They are just forwarding mail to related authority, that’s all.This is all rubbish thinghappening to close the connection. I had also paid my last month due, but they are still generating bill . I don’t want to get any more bill for the period of this month as I log complaint before the next bill period.



Before that I had launch complaint regarding bad signal of 3G services at my place (Naigaon, Dadar (e) ). But not solution provided by customer care. At last I decided to terminate the connection.

I had requested for "broadband connection shift" to my new house, for which I got the info from Airtel saying "there is no provision for shift, so they will have to disconnect", and its successfully disconnected.
There were lots of calls from Airtel, and I was even told that there is no due amount that I will have to pay, after 3 months, now they come back to me and say there is a months rental balance from my end....

And they ask for some reference number, is it my problem....!!!!

Why cant Airtel provide right information?? different Airtel engineers/cust support engg will give different information.
Dont we have any work other than wasting time in such nonsense?

I have asked several times, if there is any due amount and have got confirmation for "NO DUES"....
Check things at right time, and give customers right information....

I have been paying my rental at right time, and have been airtel customer for a long time, not just broadband, but DTH and also mobile...., this kind of annoying stuff does irritate....

-Rashmi

Hi,

I gave a request on the 29th of October for a Relocation, Till date i am still waiting for a connection and now let me give you a background of it:

- Requested for relocation on 29th of October,
- for almost 10 days no one cared that they have a ticket to close for my request,
- called them again and they again said within 3 days, i will get the connection,
- Someone called and said no slots available as the box of 20 slot is now full so they can't give me the connection,
- I was told to call Customer care and disconnected which i did,
- next day, i get a call from retention team and said yes, we can give him the connection,
- again, the next day, Airtel escalation team called and said that the retention team has provided me wrong info and i can't have the connection,
- Today again, retention team calls again and says they can provide me the connection.

WHO THE HELL SHOULD I GO TO AND GET A CONFIRMATION THAT I CAN GET A CONNECTION?! I was using Airtel for almost 6 years now. I am SO SICK and TIRED of this bouncing around.

I feel like putting a legal case for all the mental harassment that i have gone through. Is there a Law in India where i can really put a case on them for playing with me like this??

ALL I WANT IS a SIMPLE INTERNET CONNECTION FROM AIRTEL!!!!!!!!!!!

If you guys are listening then I want a call from Higher Management who can solve my Issue and NOT give me assurance!...I might put this on every consumer complaint website till it reaches the newspaper and then the Airtel CEO gets to read about this and then know on how their PROFIT margin has come down.

some reference number:
21856730
24015074
[protected]
24710218
24820474
24887820

my airtel number - [protected] (check my details to get my cell number to call me back).

Hi,

I would like to inform you that I am getting regular miss calls from the phone number: [protected]. And when I am calling back he does not accept that he is giving missed calls. This is happening since last 5-6 months. Please lodge a complaint against this number and kindly share who is this person before block this number. My mobile no is as under.
Thanks a lot.


Regards,
Kalpesh Nikam
[protected]
Pune, Maharashtra.

My mobile no. is [protected]. I don't want any sms pack I had recharged to talk & they had renewed it for sms.I called customer care & they are not helping me for the same & I had not activated manually then also they have renewed it. I want my money back of Rs.24. Please kindly look into the matter & do the needful & I had not send a single sms U can just deactivate & kindly refund my money.

Regards,
Varun Mishra

I Dr. Manish C. Paranjape Mobile No.- [protected]

As per my complaint dated 10 November 2012. I have been waiting for my amount to be refunded but it seems similar to the "waiting on-line " for the response from the customer service, except for the " Common Response " posted on my complaint by Bharati Airtel. I have neither subscribed for any 3G Data Plan nor wish to subscribe in the near future. Bharati Airtel has taken advantage of my balance that was Rs500+ and i fear they might automatically bill me.

I also want to know that whether the consumer has a right to claim damage/charges for the Professional Loss (Network Failure/No Service leading to zero communication with my patients) and Mental Harassment caused for the same.

Please look into the matter and suggest me further action that can be initiated and also any help from the Forum for further action.

I was using my number [protected] more than 4.5years in Airtel, In the month of June'12 I ported my number into Tata Docomo but I was not satisfied with the network connectivity of Tata Docomo, After using it for 90 days I ported my number back to Airtel and it was activated on 19th of Oct'12 since then till 14th Nov'12 Airtel disconnected my number 4 times just for the address verification rejection.Now they are demanding to me to make the approx amount showing on my outstanding to get the same number and that they are not even confirming that I will get the same number again because of which I am loosing all my important contacts as I have only one number as my contact.I also submitted my Rental Agreement & Current bill two time at airtel relationship centers but after that also no response from them. I can take a new connection available in the market why will I make the payment if Airtel is not activating the number without any future problem.

Hi Sir,

I am salini my airtel postpaid no is :[protected],I activated 2g internet pack sep month,but one day itself the bill ammount went 7000 ,next day i asked customer care but they didn't give proper details,they not even alert me when my dynamic credit limit crosses1000 ruppee .At the end of the month my outstanding bill for internet usage shows 7000 for one day usage.next month they closed my connection without prior information.But Even after they closed my connection i paid my bill Rs.1000 that month.Airtel guy called me and i asked the details why for one day internet usage went so high ,she didn't give the proper details.after that she called all those my friends in recent call list and spoke with unwanted words about me and she scolded me lot with bad words.she used words like fraud,cheater.......

I have raised a complaint to Airtel Broadband Services Complaint No:[protected] dated 14-11-12. The complaint was regarding the DSL connection which is not working since 11th Nov 2012.
I have called around 7 times in 8 days regarding this issue. But every time i call i get a different reason regarding why service is not available.
Customer support is taking my complaint for granted and not at all resolving issue. Every day after i raise concern i get a call from back hand team that your issue will be resolved by EOD. I am not able to understand which EOD they are talking about. Airtel broadband is the worst service provider that i have used so far. They don't care about customer satisfaction. Really this low standard and cheap tactic of making fool of customer is not expected of a brand like Airtel. I will never like to opt for this service in future.
Please help me resolve this issue asap.

Sir
I wish to say that on 8-11-12 i get a mesage from Airtel that on recharge of Rs 44 i get 100 STD min and extra 20 STD Min.BUt when i recharge my mobile no. with Rs. 44 i get nothing but after recharge i got message:

Recharge Successfulon[protected] at 12.25 pm,MRP Rs 44.00, Trans ID [protected] Validity 28 days, Benefits 100 STD mins.

When i call to 121 Service centre they didnt give any positive responce and my Customer Call was also barred.And when i complaint to Local Airtel Office they told me to complaint to 121 Customer Care. Please help me. Either refund my money or credit STD min. in my account.

Dear sir
> i had tried online recharge for Rs 149, 149,149,98,25 but it was not
> successful with debiting my bank account However my debited amount has
> not been refunded since 1 week.Therefore i have contacted my bank
> ,they said that contact airtel customer care as the amount has
> already been debited from my account to airtel citi bank account.They didnt refund my amount

My Sister received a fake call on 19-Nocv- 2012 ( 1:30 pm afternoon) from airtel that she has win lottery of Rs. 25 Lakh. in a draw. ans they ask her to call on the number [protected].
When she call on that number they confirm her that they are from airtel and ask her for further processing.

She call me up to check and when i check the number it is pakistani number.

Please check on this fake call.

Regards,

Hi

My Name is Manikandan. N , I applied for broadband connection, i cant get the connection , i paid thousand rupees , airtel send me one cheque for thousand rupees for hdfc account holder, i dont have account in hdfc ,,so i didnt get my money back, so please help me to refund my money,

My Contact no: [protected]

Please Refund My money

[protected]

I came back from shopping after 5 hours and disconnected my data card and it showed the usage is 2 GB. Nobody at home. The only application left open is outlook.
I do not download anything using this data card as it is does not have unlimited usage option. I purely took this for travel purpose to check my emails periodically. I have another beautiful internet connection at home with speed of 20Mbps.

I called the customer service and raised a question. They routed me to different departments (not a cold transfer had to call back every time). Customer service routed to billing dept, billing to technical, technical again to billing, billing again to technical dept. Nobody was willing to assist. Technical team said they will check and call back in hour and it is more than 20 days and I dint get anything on this. I don't know if in Airtel language 1 hour = ??

Called again after a week. Story repeated. Somebody even told me that it is a technical issue and will fix it in 2 days. Said "- Madam, The next usage message from airtel will show the actual usage". Waiting since 2 weeks, nothing has changed. I usually do not look at these messages as I am a limited user when it comes to datacard. But, I am curiously checking this message everyday to see if Airtel ever looked into my issue.

I was told that I have to wait until bill is generated to know why there was a usage. So, Is airtel expecting me to stop using their datacard for a month or so. Airtel is not technically equipped to tell what was the usage all about.

I am afraid to use this card as I do not know how the usage is calculated and if it ever goes wrong, Airtel does not have an answer until bill is generated. Not sure, if they will have an answer even after bill is generated.

BTW, in between, I sent an email to Airtel. Nobody ever got back.

Another story - Address verification. It's been over 3 months and the residence address verification is not done. They once deactivated the services and when I called back, they said address verification for your home address is not done. Well, I fixed an appointment, postponed all my plans and waited, nobody turned up. I called back two more times and fixed appointment. Same story. Address verification still not done.

Can I ever trust airtel datacard again. This is the pathetic and I definitely do not recommend Airtel broadband to any of my colleagues. This is a corporate connection.

i am using airtel connection from 8 years. now for 6 month have too much problem in network and when incoming call is comming the voice is not hearing clearly i have complaint so many time and change the sim two time but problem is not solve they told me problem is in your mobile i have change 3 set of mobile is Nokia, Samsung, apple but i face same problem and this handest company says to me problem in air tel sim, now i am using idea network they have no problem take action against on airtel they are making fool and missbehave with coustmors

I AM DOWNLOADING AN APPLICATION ( PANORAMA 360) WHICH IS OF 8 MB AND I HAVE ACTIVATED MY DATA CARD FROM LAST MONTH IN WHICH 25 MB FREE DOWNLOAD LEFT IN MY DATA CARD.WHEN I DOWNLOADED THE APPLICATION. FROM MY MAIN BALANCE THEY CHARGE Rs.256 . FOR WHAT THIS I DONT KNOW SO PLEASE TAKE AN ACTION ON THAT...

I bought an AIRTEL 3G DATA CARD for 999/-

My house is in Ananadnagar. The datacard does not work there. On repeated complaints, they came checked and confirmed that it does not work.

I used to work on the terrace to respond to my clients!

They said it will take 3 months to correct the issue as they have to put a tower there and they have regular complaints in that area.

I told them that please take back my data card and reimburse my money. (999). They refused. I took a stand that I too will not pay the bill as I was not given the promised 3G service. I got repeated calls from Airtel legal threatening me to pay up or face consequences!!!!

Is this how a leading player should display its leadership?

All I am asking is to take back the datacard which does not work and write off the bill as it does not work inside the house. I cant always go to terrace to work..

The bill for the month of September of my Airtel post-paid number [protected] was given as Rs 3800. The data usage was mentioned to be over 1Gb. The bill does not state the details. of browsing According to the bill, most of the gprs has been used in the wee hours of morning, with heavy download When I complained about this at the Airtel customer-care and the Apallete authority, I did not receive any satisfactory response. I was not provided with the details of downloads, and even after so many complaints and calls, I did not receive any reply. My phone was disconnected without any warning. Kindly look into the matter. I would not pay any extra amount for my connection. I need to get the details for the usage. If Airtel provides me the details o[censored]sage then i will not hesitate in making Payment.

Expecting a positve reply from Airtel.

Abhishek.

Whenever i recharge to my account the company will take some amount.. I ask to customer care they told you are activate service like that.. They take amount between 12.30Pm to 6 o`clock but i not using mobile for this timing because i went office our office mobile not allowed , Without my knowledge the service activated...Then I have net back also..Late Of time i given complaint to customer care but my problem not solving in this time...Now desired to change another network, i think many people hate airtel because they cheating customer... i thing airtel going local network.....my self really told airtel waste no response for customer.. only they aim earn money....

Reference:

1. Airtel Complaint# 25975659

On 03/Nov/2012, I called Airtel support helpline, requesting a package change. I requested to change my package to the following:

1. South Economy Sports (with Tamil and Telugu as optional regional
language packs) @ Rs 250 per month
2. HD Value pack @ Rs 81 per month

Despite Airtel support person confirming the new packages and confirming the monthly charges, the requested change apparently did not take effect at all. Due to this, Airtel continued to charge me more every day as per my earlier plan. Hence my account reached low balance sooner than it was supposed to and the service got suspended on Monday 12/Nov/2012. I made a call again to Airtel support line on Monday 12/Nov and realized that my package was never changed. I requested them to change my packed effective 03/Nov, the day I initially requested the change and credit the difference amount that was wrongfully charged to my account.

But to this day it did not happen, despite me calling Airtel support several times since. Due to Airtel's inability to solve my issue in a reasonable time frame and resume my TV service, I have decided not to use Airtel DTH service anymore and requested them to terminate my account and refund the amount that was overcharged. Its third day since I sent them email request for which I have not received any response.

I did not see any willingness from Airtel's part to fix the issue caused by their negligence. If I again top-up now they will happily take it and perhaps change my package, but I do not see any intention in them to credit back the amount they overcharged.

I do hope other consumers reading this will make smart choice when selecting a DTH provider.