Airtel Complaints & Reviews

speak to c.care and register your complaint and get service/complaint No.

Airtel — about 566 plan

i had purchased a new sim on 566 offer paying (566+100) as recharge and sim cost. according to offer statement by retailer and plan which is mentioned on sim cover, there is no daily rental but everyday rental of one rupee is being deducted from my account. please give me the solution. my id is shown above

Airtel — Airtel Slow Broadband speed and absolutely horrendous customer service

Hi all,

I am a user of Airtel Broadband at Noida. I have the 4 Mbps Impatience plan - Rs.1399 with data limit of 25 GB and then the speed comes down to 256 Kbps.

For the last week, I have been experiencing slow speed of about 300 kbps. I have complained several times to Airtel and their response is that I have crossed the 25 GB limit. I know for sure I have not crossed the limit. Their own usage portal says I have used only 2.5 GB. See attached screen shot for the usage.

I have been patient for a week thinking that they will fix it but no one seems to fix it. I do not use torrents or download heavily to cross the 25 GB limit in the first place.

I pay for 4 Mbps (and I am not a defaulter in payment - in fact, I have a -ve balance of Rs. 566 in the account - means Airtel has got my extra money) and to get 300 Kbps is terrible and robbery by Airtel.

How do I file a case of negligence and cheating against Airtel in consumer court? I am NOT going to let this pass and have Airtel feed on my cash for nothing but bad service.

Please guide me.

Thanks
Michael.

Thank you Swaminathan.

I have done the same.

See

http://www.consumercourt.in/broadband/45761-airtel-slow-broadband-speed-absolute...⇄

Namaste Rony,

This is to inform you that your concern listed 02 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi Rakesh,

Thank you very much for your reply. Yes one of your team member responded and is looking into it.

Regards
Rony

Namaste Mr. Mohan,

This is to inform you that your concern listed 02 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

AirTel Bharti — discontinue of service

my self is Rajiv singla.i used the Airtel [protected] from june 2007.My credit limit according to company telecallers is 3500/-.but yesterday A person Subhash Comes from sangrur office after calling me for bill collection i gave him cheque of 2500/-.but from today morning my outgoing call facility cut by company.i submit so many complaints but no response.
at 3.30pm i call at [protected] their Mr Narinder pick take my call as customer care.when i complained them he told me you go only in consumer court if you want to continue your service.
so please tell me where i go.
i am in marketing line and i loose 5000/- today are you pay this?

Inspite of submission of documents through, the shop as well as even inperson submission, my connection is discontinued after paying all charges. I want it to get restored

AirTel — Discontinuation of Service

Dear Sir/ Madam,

I had taken Airtel connection no.[protected] in the year 2007 after submitting all pertaining documents. Till 07th June 2009, everything was going alright. On 08th June 09, my connection was discontinued showing a reason that my documents did not reach Airtel. I am amazed on the graceful attitude of Airtel, how they allowed me for last two years with obtaining all the pertaining documents and if they got the documents, how it is missing after 02 years.

Please look into the matter and help me out.


Regards,
Vinayak Mishra,
ITD Cementation India Ltd,
Vardhan Resorts,
G. T. Road, Nangal Bhur,
Pathankot - 145101
Ph:[protected]/022/805

Dear sir,

My 6 year old number which was regularly being used has beeen blocked without any prior intimation & notice from 07th October 2009.

I am presently using [protected] . please find out a solution immediately to restart my number.

Regards,

Atul Rukari
[protected].

Airtel Mobile Service — discontinuation of Airtel Mobile Service(Postpaid)

I have Black Berry Post Paid Mobile Number-[protected], Service Provider is Airtel. My Mobile Service has been discontinued by the Service Provider with effect from August 24, 2011( after 5 PM). Firstly I did not receive the Mobile Bill from the Service Provider for the Month of July 2011, I reminded the Service Provider, through the Customer care twice, having spoken to CC, I received my Bill on August 23, 2011.
I got a confirmation call from the CC Executive on august 23, 2011, confirmed receipt of Bill, yet they have stopped my Post Paid Black Berry Service, sudden stoppage of Phone Service has created inconvenience to me as well as all other persons who were trying to contact me.
I take it as gross disregard to Consumer, arrogance on the part of Service Provider, hence I would like to lodge a strong complaint against the Sercice provider- Airtel.

Digamber Jaman Pokhariya
Airtel Mobile NUmber-[protected]

ANY SOLACE

Airtel Ip TV — BIG NAME NO SERVICE DELAYS JUST DELAYS

I have been using airtel braonband for last 2 years, just opted for AIrtel IPTV after a executive convinced me of the offer.

Its been more than 15 days that I have done the payments for the settop box and post that at least 2 calls per day....IN VAIN...

Its not been done yet, I am surprised that if the customer acre is so bad before the product delivery wat will happen if i get any complain in the product later.

AIRTEL has gone deaf & dumb ..can someone else HELP...

deepali mathur
[protected]

Airtel — Airtel Delhi atrocious customer service

My ISD facility, which I use everyday, has suddenly been deactivated without any prior information or any issues like overdue payment.

Since it is very important for me to make ISD calls, I have made 5 calls since last evening to Airtel customer care asking why it has been deactivated and when it will get activated again. On every occasion, I have has to wait for about 10 minutes before the customer care guys either disconnect the call or say that it will be done in 1-2 hours. They have not been able to give any reason for the issue, other than saying 'maybe it is a mistake'.

Needless to say, nothing has been resolved and there seems to be absolutely no accountability.

I, for sure, will change to another telecom operator the day number portability is a reality.

I took sim of airtel its no.[protected] on 09.11.2009 from madangir shop. On friday 11.12.2009 I received a call she said to me who use this no. it's my no. and after some time my mobile showed to me sim card registration is failed. I confirmed on customer care and i went to service centre south ext. they told me your sim is reissued without your confimation and they address to me where sim is issued that address is in C.P. delhi. Please verify it without inform of customer your branch have issued new sim on same no. and without I D proof. Please I want to reply as soon as possible.

Airtel Ip TV — Pathetic Customer Service sad product

I am a unfortunate owner of Airtel IP TV...BIG name SAD product ZERO customer service. I am launching this complaint second time, since there is no one who is there to listen at Airtel. I am having issues with my digital TV for last 15 days, after calling multiple times at helpline i could open a ticket " 29959032". But what big deal NO one has turned up. I was told that their service engineer would visit us in 2 days and the complain would be closed by 27th FEb.

NO RESPONSE TILL Now I am sitting on 5th Marcg today.

I never expected such a support from such a BIG Market name " THE AIRTEL"

I am very sorry but if anyone is reading this I would strongly recommend NOT to BUY THIS Product since the complany itself is not sure of the Technology that is used here.

:-(( Deepali Mathur
[protected]

Airtel Ip TV — Never go for IPTV from AIRTEL

NEVER GO FOR AIRTEL IP TV , THE SERVICE IS NOT AT ALL GOOD . ITS DOWN FROM LAST 5 DAYS NO BODY BOTHERS ABOUT THE COMPLAIN . THESE PEOPLE ARE CHEATING THEIR CUSTOMERS LIKE ANY THING ..... THE WORST SERVICE PROVIDER IN B'LORE , ITS AIRTEL - IP TV . BROAD BAND IS GOOD BUT NEVER DO A MISTAKE BY TAKING A IP TV FROM AIRTEL AT LEAST. ANY MORE DETAILS CONTACT ME AT [protected]@gmai.com .

thanks..

NEVER GO FOR AIRTEL IP TV, THE SERVICE IS NOT AT ALL GOOD . ITS DOWN FROM LAST 5 DAYS NO BODY BOTHERS ABOUT THE COMPLAIN . THESE PEOPLE ARE CHEATING THEIR CUSTOMERS LIKE ANY THING ... THE WORST SERVICE PROVIDER IN B'LORE, ITS AIRTEL - IP TV . BROAD BAND IS GOOD BUT NEVER DO A MISTAKE BY TAKING A IP TV FROM AIRTEL AT LEAST. ANY MORE DETAILS CONTACT ME AT [protected]@gmai.com .


Thanks.
Saby..

Airtel Ip TV — Non resolution of customer complaints

I have been an airtel customer for last nine years and going by this faith, I upgraded my existing broadband connect to an Airtel IP Tv service which looked pretty lucrative.

I got my connection activated around 04/05 and that's when the nightmare started. There were frequent issues around the performance and as an obedient customer, I got the first call logged on 26/07.

Since then, I have been constantly trying to get the problem resolved and in last 14 months, I have contacted airtel atleast 21 times (10 ticket numbers available) however, the problem still persists. Though there have been visits from a few technician however, they always confirm everything to be working fine which actually is not the fact.

Switching to some other service provider is definitely an option that I am looking for however, I still wish to post my comments on the complaints board as it really feels sad that a brand like airtel actually waits for a customer to log in to a public forum and discuss the issues.

I work for he service industry as well and have never seen a brand which although is strong in terms of network and plans but the way they treat the customers and complaints can be simply termed as "Pathetic".

Airtel IP TV — Atrocious Customer Care

It is over a week now that I have had to forego my TV viewing kind courtesy AIRTEL IP TV. A complaint was lodged with CC through Helpline 198/121. The engineer one Deepak neither repaired the fault but gave a completion report,hence there was no confirmatory call even. Few more complaints & with no redressal in sight I tried contacting both the Nodal officer and the Appelate Authority. They were as good as their engineer Deepak. There are tall claims on the website that complaints will be addressed within so many hrs but neither the email reply has been received nor were the calls attended to. The services are attrocious and I have decided to change the Service Provider. - [protected] / [protected]

Airtel Postpaid — Worst services in the whole WORLD!

I strongly agree with above complaints. I am also facing some issues with regard to the bill payment. I paid whole amount which was stated in the bill. But the data entry team wrongly up dated the amount and now i am getting continuous calls and messages from the company. I complained many time to the customer service team but they dont know how to resolve the issue. For the last two months i have been strugling with the Airtel people. I want to know what does the company mean by customer satisfaction. Now i am going to cancell this worst service.

And i have a request also: Please dont cheat your customers

GopikrishnanKB
Ph No: [protected]
Chennai.

My mobile no. is [protected]
From [protected] regulary called me for convert priped to postped.So i tld them i hv rent agreement, bank passbook, Driving liecence, pan card & i alredy given these proof to them & tld except this i dnt have anything so if it possible than go for it. They said rent aggriment on 100 Rs stamp is not
valid proof & still they had done the prooses. & convert my priped card to postpaid. Now from last 3 days my moble is not working. i called them but they have not picking up phones. now i have tell them that i have HP gas document but they still not coming to take & not picking up my phone.

thser are numbers frm they call me

[protected]
[protected]
[protected]

i want to go for police cmplaint against them

Hi,

A day or 2 before Dec 26, 2007, I called customer service of Airtel for the disconnection of my landline no 42331614. However, in turn they tried to retain me promising a Wi Fi Router on rental basis (Rs. 99 per month) which must have been installed latest by Dec 30, 2007. When the router wasn't installed at my home as per their deadline, I again called their customer service and requested for cancellation. But nothing happened and when today (Jan 02, 2008) I once again called them, they informed me that the connection had already been cancelled on Dec 26, 2007. It means that my rental plan was seized and I have been using the connection since then as per my rental plan. Now they will charge me a hefty amount as per their charges. Please tell me whom to contact in this situation.

Thanks & Regards,

Pankaj Bhuttan
([protected])

Airtel Pune Maharashtra — Monopoly and poor customer care

Hello Friends
I am using Airtel number from last 3.5 year which is a post paid number. If someone else is using Airtel they must be aware of week customer care, network problem, down systems, tremendous marketing call s for Credit card, insurance, mutual funds etc. But this time they are doing something different Airtel is changing billing cycle without your permission, Airtel reduced my credit limit from Rs 6, 500 to Rs 1, 500 I have never defaulted my bills as I have auto pay options from my netbanking, they started SMS service with out my permission, stopped GPRS and list goes on. When I am calling customer care every executive is answerless and helpless as well.

AirTel — worst kind of services

I'm airtel prepaid mobile user for past 6 months. But in last 6 months 1-2 times they had charged me without informing about it. This happens like that the airtel customer care agent calling me disturbing me first and directly telling me that we are activating caller tune to your mobile, if you like it pls keep continue as it is but if you don't then pls sms us for deactivating the service. He purposely never informed me about charges of Rs.30 that would going deduct from prepaid amount. After one hour of activating I get sms of charges deduction, when tried to contact they could not clarify the complain. Again Airtel's mobile is not good we have to out of my house and stand on road to get range.

Kaushal

I have airtel prepaid connection.
I hav recieved a msg= Ur mobile num has won 500, 000 gbp in 2009 uk shell mobile draw, to claim ur prize send in ur name, tel and house address to [protected]@yahoo.com.
sender- TA-SPDC

i want to knw the authenticity of the same
Kindly reply is it real or fake asap.

sid

Airtel Postpaid Connection — Being Loyal doesn't pay any good in Telecom

I have Airtel Postpaid connection from last 4 years, Still I have the same plan which was given to me @ the time getting the connection.They have never revised the call rates even a single time.
I have contacted for the same with Airtel Customer Care but didnt get any positive response it went on like a loop.Have already told them to disconnect the connection and adjust my security deposit and send across the last bill.The only reason i keeping the number is because i have using it for last 4 years.
Now waiting for new rule on 31st Dec, which will allow me to change the service provider.

Advise to all friend who want to use Airtel Postpaid connection : - Please stick to prepaid Connection as the revision in any call rate you can get the lastest market going rates.

Dear Reader,

Firstly i would suggest " Please donot fall in trap of Airtel DTH with the offers given by then to fish customers " They have a totally screwed up system of customer handling.

Due to change in my living rooms layout i had to relocate the DTH TV Set Top Box. I had request aitrel for the relocation on 10th July 2010, and i was assured that the same shall be done by 12th July 2010 3:00 pm. When no one came to attend the same even at 6 :30 pm then i called up airtel again on 12th July. I was assured that a service engineer would visit my place then very next day i.e. on 12th July 2010 by 12 noon. When no one came to attend the same even at 6 :30 pm then i called up airtel again and spoke to a supervisor whose name, as informed me is Ravi Khendelwal. He assured me that my issue would definitely be resolved by 13th July 2010 by 12 noon. When no one came to attend the same even at 6 :30 pm then i called up airtel again, and the same commitment was given to me. Today on the 20th July 2010 my issue is still un resolved and i have called more than 25 times to Airtel. But sadly ......

Nothing is done...

Regards

Arunava Pal

ABSOLUTELY TRUE !!!

AIRTEL IS MOST FAMOUS FOR CHEATING CUSTOMERS

I purchased a new airtel dth connection through IVR via Airtel customer Care on 02/11/2010 and my transaction ID is 11609722, at the time of purchase the sales person Mr Sanjay from airtel customer care assure me that connection will be established within 48 hrs but it is surprising that after the time duration has expired I call customer care about 20 times and all are promise to resolve the issue within 48 hrs.After inform to the airtel haryana nodal office on 8th nov they install the dish and set top box but still the connection not activated .I asked to customer care and they inform me that no package has been selected against my customer ID.The other thing is the nodal office advice me contact to the nearest dealer whether I have not purchase from dealer but still I tried severel time to contact the dealers phone (kabir enterprise, mob-[protected]) but he is not ready to recieve the phone.
this is the history and the conclusion is after purchasing the connection on 2nd nov stil the value for money is NIL.

customer ID-- [protected]
Transaction Amnt- RS 1590
Transaction Id[protected]
transaction date- 2nd Nov'2010

complain no- 4347567



Krishna Kanta Malakar
B-3660
Panipat refinery Township
Indian Oil Corporation ltd
Panipat-132140

The great customer care service experience ....with airtel..

day1..
(27.10.10) from the no of [protected].....at
around 9.30pm to 10.15 pm

first try....

i had a prblm with hello tune service ....i spoke to one of your customer service representative ( representative means a person who ll show the brand service ) ...
First think i disappoint with you csr ,coz he don't the how to pick the call ...no wish.. no respect in the voice ...no curtsy.. ... after am not satisfied with his service , i request to transfer the call to the team leader...he told me to stay on the line .. i waited for 12.56 sec.... no one came to answer for my doubt, also the call got disconnect automatically .... wow its wow..........a fool waiting iin the line.. he is paying every month around 500 rs ...for getting this kind of great service .....(pls note for this service your charging me 50p/3min its awesome know)

Second try. ...

Time 10..15 pm to 10.25..at from the no of [protected]

Again i need to clarify my problem .. i dialed 121..a person took a call... as well as .the same type of experience ..i had . for this time i thought know the person who going to talk to me ( becoz of last time service) a girl taken the call ...suddenly she asking about the problem ...i stopped , and asked her name ...then she never put me in the hold ,she start to commenting about me with her colleague...(like "" hey this person asking my name .,,,he is not ready to tell his prblm and simply ...etc"''") finally she told her name ( juliet) ..i told her to transfer the line to the TL ...i hanged around 7 min ...after a person came on the line( his name karthick/arun )....he listened my prblm and after he said ..."sir you ll get a call from our ccs excutive with in four days".....it was amazing
there is no courtesy. apologist. at lest the word sorry hmmmmmm no chance..from the Team Leader (TL means a person should train the team in the attitude mode ) ... i kept my phone ..coz i got headache ....



day 2
02.11.10 fromv the no of [protected]


i called up again and told that this kind of service your company given ..i havent got a call from your company ..she told me stay on the line ...i waited .... . i waited for 13.56 min ..no response ...the call was disconnected ...( i think its may be secret of handling the problems) ..

i never fed up ..i called up again i mr.rohit attend the call ..he connect me to the team leader ,mr.ruthra moorthy ...i share with my wonderful exp with him.....finally he apologize for happened and he said me the same .."our ccs people ll contact me soon"


thanks to who ever reading this mail.......

Am really unhappy to send this mail .same time Air tel should not treat the customer like this ....... your top management discussing abt way of winning in the business ..as well as they should know how the customer getting treated practically ...
Airtel customer care training team should take this as opportunity to correct your self .........

by
Ramraj.E
[protected]

sir,
am an airtel prepaid user.on 9 dec 2010 i reported a problem at the customer care because my balance reduced from rs 11 to zero,while using internet.after that i varified my mobile office balance,and .35 mb was left at that time.this was varified by customer care executive allso and he asked to contact again after 2 or 3 days.after that i contacted customer care and now they are saying that balance reduced because my mobile office balnce was reduced.but it was allready confirmed that .35 mb was left on 9th.

It's the worst customer service I have ever come across.

First of all their DTH doesn't work. We have a shared dish and every now and then - we get the video-problem! On calling the customer desk - it takes >20-30mins to register the complaint. The complaint gets marked resolve automatically without any action being initated from Airtel.

I will NOT SUGGEST ANYONE to go with AIRTEL DTH.

The airtel customer care seems to be the worst among all other telecommunication service providers in India.I am facing a lot of trouble in just converting a postpaid number to prepaid.They doesn't even bother to provide the necessary information's to their customers,and their relationship centers are places just to collect forms and throws into trash bins without processing it.

Hi Rakesh this is really interesting! this is the second time with airtel happens so that, you guys come down to resolve my issue after me taking the last step of disconnecting airtel! well, i am now happily using VODAFONE my number is [protected], i bought this just 10 minutes after i cancelled my new airtel connection ([protected])...i bought this connection on 21-june-11 in "airwave communication" in Porur, Chennai. Agent Lakshmi told me that my new connection will be activated by 1900Hrs on the same day and she gave me a number saying that is her number and i can get in touch with her if i need her help with my new connection. @ 1900 hrs i Text her asking her not to forget my activation as it is not activated by that time...infact till the next day (22-june-11) 1400Hrs. There are 3 contacts number of "air wave communication" i could find online and i called all these numbers minimum 30 times and all numbers just kept ringing and none picked up. By this time i was already boiling because i had no phone to use, i could not do my business as i text all my people as this is my new number thinking this will get activated on same day @ 1900 hrs. also to my bankers.

HERE COMES THE REAL PROBLEM :
i went physically to airwave communication in porur, chennai...standing outside i dialed their contact numbers I WITNESSED YOUR PEOPLE SITTING IDLE LOOKING AT SOME CORNER WITHOUT PICKING THE PHONE...i am serious! then i went inside...shouted (as i am supposed to) and asked them for a refund!WELL SHE IMMEDIATELY TOOK THE PAPERS OUT AND GAVE ME THE MONEY! they never wanted to apologize for their mistake! well fair enough! VODAFONE was not too far! and my new number just got activated within 4 hours from the time i cancelled my airtel and their outlet is really amazing and they looked like real communication tech's who had real good tech skills.

i paid airwave INR 2500 to get this fancy??? number with out any bill but in vodafone they charged me only 1000 for a better number and THEY GAVE ME A BILL for every single penny. i am not upset with airtel for this one incident...i have already PORTed out my airtel number - [protected] - due to the same reason...and another incident for a number [protected] for porting it from Vodafone to Airtel(this one i had already mentioned in this site...CAN YOU BELIEVE IT TOOK 7 DAYS OF FIGHTING WITH AIRWAVE PEOPLE TO RESOLVE THIS ISSUE)...all these 3 incidents taught us that AIRTEL has the most worst service in the world.

CONCLUSION:

INCLUDING ME 10 AIRTEL NUMBER FROM MY FAMILY ALREADY APPLIED FOR PORTING TO VODAFONE THEY ARE

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

THIS IS JUST NOT THE END. I KNOW AIRTEL HAS THE BEST SERVICE IN THIS COUNTRY BUT YOUR CUSTOMER CARE, RELATION CENTERS ARE PUTTING THE BRAND DOWN! by this way i am sure even Sharukh khan will change his brand to some other service provider. please do not call me as i am already with VODAFONE...try to fix things to avoid such incidents in future!

Thank you for reading!

Complain Registration No: 38702195
I moved to Airtel service provider 4-5 days back availing the porting facility since earlier Idea didn't had good coverage in my area. Since that day my outgoing SMS is blocked. I called up Airtel's customer service and was told to verify the servicecenter no etc. and found that everything was ok. Then I tried with some other SIM card from a different service provider and found that I was able to send the SMSes. The other phone using my Airtel's SIM card now was not able to send SMS.
Again called up customer service and registered complain and I was told that within 24 hrs the issue would be resolved. NOTHING happened. Again I called up the customer service and was again promised that within 24 hrs my issue would be resolved. This time got a call from a reprsentative of Airtel that some executive will meet me in the afternoon to resolve the issue. NO one turned up and on calling the executive I was told that he would meet me in another 20mins. DID NOT COME. Again on calling was told that he would come in another 30mins. The person did not come the whole day.
I am really disappointed with the Airtel's service and would probably look for some other service provider.

I, Vishwameet Chawla, being an ardent customer of Airtel, with my mobile,TV, Broadband and land line phone all provided through Airtel, was shocked with the blatantly rude behavior of Airtel's call center executives. Jayant (Rep) and Amit Saini (Floor Supervisor) were contacted today for a problem in my land line phone which existed for the last 15 days. I was conveyed that the splitter is at fault and I need to buy it. Politely, I inquired to Airtel's representative, why do I need to pay for such a petty thing? And more so, is there any leverage of being a preferred customer? To which, I was very rudely told that we can't help it the polices are changed. I further asked how can they as an organization change the policies without taking customer's consent. The shocker continued and Airtel's supervisor after a tiff, said, you can go legal and we (Airtel) will talk to you in legal language, now.

With all the above in perspective, the questions that I request to be answered are:

First and foremost, what kind of customer etiquette's are being conveyed to these representatives? I wonder if they are just acting in their own self obsessed individual capacities or are they been conveyed that they are the face of Airtel?
How can there be a one-sided change to the policies? That too without the customer conveying an active cognizance of the same?
Why can't Airtel change such a petty thing like a splitter? More so, when the customer has not consented/acknowledged the policy change? I am not sure, if being a preferred customer helps here in any way.

Considering all this there are a few more generic queries:

Why shouldn't I discontinue using Airtel Mobile as a retraction? (I know you having a monopolist position in Land line and broadband market in NCR, leaves me with no such option, there)
Why shouldn't I start bad mouthing Airtel in my virtual and physical space?
Lastly, why shouldn't I contemplate taking this to a consumer court?

I will eagerly wait for somebody with greater sense and responsibility to reply at the earliest.

Mu Aug 12 Airtel bill dated 6th Aug 2012 was of 342 rs for which i made a payment through HDFC bank on 8 Aug 2012 of 340 Rs ( same is reflected in HDFC bank statement ). But when next bill comes this month , it shows that previous bill of 342 rs. was due for payment & they have also charged 100 rs as late payment fee.

inspite of complaing twice they are not eager to sort out my issuse. they are just ignoring it.


I want to change the service provider by keeping same mobile no.

Please help.

Mayur Kher
[protected]

Namaste Mr.Kher,

This is to inform you that your concern listed on 13 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Till date resolution is not done.. totaly unsatisfied with the service.
Will Change the operator very soon.
I have also mailed the bank statement to "[protected]@in.airtel.com"
Still no reply.

Deepak Mahod jee,

I am facing lot of issue with Airtel GSM is deducting money, tried several times for 121 no answer its pathetic, please help as i am frustrated dont know where to contact

Regards
Daya

I have started call my friend in South Africa, the first day i called in it charged me rs25.00 per in i felt OK with that as it was an international call than i realized why not take a plan for international calling, so i called the customer service today 11 april 2013 morning and spoke to one of the female agent the first question i asked her that what are the call charges for south Africa she kept me on mute for 4 in and came up with an answer is rs 12.00 per min than i asked her why have been charged rs 25.00 per min, she kept e on hold for another 2 min and then returned saying i am transferring the call (she didn't tell me where and for what )
than another agent on the line comes he is not aware what discussion i had with the last agent, i ask him the same question he keeps me on mute for 12:00 min and returns back its rs 7.00 per min i ask him a question why have you charged me rs 25.00, he comes up with an answer the rs 7.00 per min is for mobile not for land line so i ask him how much is land line he keeps me on mute for 18:00 in stating that you were correct i would log a complaint and he disconnects the call.
then i call back again i speak to an agent stating that previous adviser informed me he is going to log a complaint regarding the call charges he comes up with an answer that the last call charges are rs 9.00 I informed him mad i am not talking about that the rs 9.00 is been charged because i was speaking to a previous adviser from last 29 to 40 min, in the whole discussion in-spite of asking what is the query adviser asked me a question what did you said (in a rude way) so i informed hi i told you mad so he told me thank you for the call and disconnected the line
after that i tried calling the customer care and was not able to speak to an agent as the agent might have blacklisted me.
its seems Airtel is hiring Kings & Queen and biggest news advisers don't know to speak English and in airtel is the other way round advisers are paid to get service from the customer not to give

I have started call my friend in South Africa, the first day i called in it charged me rs25.00 per in i felt OK with that as it was an international call than i realized why not take a plan for international calling, so i called the customer service today 11 april 2013 morning and spoke to one of the female agent the first question i asked her that what are the call charges for south Africa she kept me on mute for 4 in and came up with an answer is rs 12.00 per min than i asked her why have been charged rs 25.00 per min, she kept e on hold for another 2 min and then returned saying i am transferring the call (she didn't tell me where and for what )
than another agent on the line comes he is not aware what discussion i had with the last agent, i ask him the same question he keeps me on mute for 12:00 min and returns back its rs 7.00 per min i ask him a question why have you charged me rs 25.00, he comes up with an answer the rs 7.00 per min is for mobile not for land line so i ask him how much is land line he keeps me on mute for 18:00 in stating that you were correct i would log a complaint and he disconnects the call.
then i call back again i speak to an agent stating that previous adviser informed me he is going to log a complaint regarding the call charges he comes up with an answer that the last call charges are rs 9.00 I informed him mad i am not talking about that the rs 9.00 is been charged because i was speaking to a previous adviser from last 29 to 40 min, in the whole discussion in-spite of asking what is the query adviser asked me a question what did you said (in a rude way) so i informed hi i told you mad so he told me thank you for the call and disconnected the line
after that i tried calling the customer care and was not able to speak to an agent as the agent might have blacklisted me.
its seems Airtel is hiring Kings & Queen and biggest news advisers don't know to speak English and in airtel is the other way round advisers are paid to get service from the customer not to give

mobile number [protected]

Hi,

Iam holding the Airtel SIMCARD .I bought this airtel prepaid card during 2007.My Phone No is [protected].Most of the time i was in roaming .So i did topup and maintained this no.Somehow 6 months back ,my simcard is not working .When i insert my simcard ,its asking me INSERT SIMCARD .

Could you please let me know regarding this why.

Thanks
vinodh

Airtel Sim Card — Deduction of balance

I have my airtel prepaid simcard. 5 days ago Rs.14 has been deducted from my balance for no reason. Everytime i call the customer care i get the same answer that the servor is down and that to make the call after 4 hours. This has happend with me for the second time. Even previously a couple of months ago, Rs.17 had been deducted from my account. I cant tolerate this everytime. u have to do something.

on 28 th july at nearly about 5 to 6 o'clock Rs 10 have been deducted from my main balance, i dont konw for what cause it had happened with me several time plz do something.

AirTel — Balance in Card

My Airtel Prepaid No. is [protected]. I lost my mobile on 11.10.08. Immediately i asked to block my Sim. But there is a balance of about Rs.300/- in the card. Will it be given back when i activate the Sim with the same no.

I have my airtel prepaid simcard.7 days ago Rs.48 has been deducted from my balance for no reason. Everytime i call the customer care i get the same answer that the servor is down and that to make the call after 4 hours. This has happend with me for the second time. u have to do something.
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mere ko sim naya naya le ne ka hai no [protected]ya [protected]

I have my airtel prepaid simcard MY NO IS [protected]. FROM LAST FEW MONTHS my balance OF APROX[protected] has been deducted from for no reason. i call the customer care i get NO SENSIBLE ANSWER. I cant tolerate this u have to do something

Sim Card Complaint — Deducted In My Balance

Auto matic balance Deducte,

I am just take a MTS Mobile no is [protected]...I am see in 29December2010 the company deduct my balance Rs.30/. Automatic...i am shout complain in the customer care... the customer care give me complain No. 28527.But no return my deducted Balance.
So kindly return my deducted balance.
Thanking You,
Name-- ALI
Mobile No.--[protected]

hello sir,
my name is Adv.namrapali b.gondane.i always faced the problem about the airtel sim card and very important thing is that without my permission your company started the service and my balance automatically deducted from my account .so i am not doing any request to you because this is not my first time to inform to you .this is my 10 th time to inform to you.so again today i was called to your consumer toll free no.but i didnot get any response.so i think that if my problem will not solved by your company then i wiil send the legal notice from court.so i want the reply otherwise i will do.i want reply very fast .ok.

I have recieved message that jokes service is activated on my airtel mobile no. [protected].

I have not subscribed to this service and my balance is getting deducted Re 1/day.

I want to file a case against Airtel for harrasing me.

Thanks

Man really fed up with this activation and all without our knowledge !

Airtel — Very bad network connectivity

I have been complaining Airtel that there is poor network connectivity. They have not taken any significant action.
I have booked multiple complaints over the past 2 years and above no significant improvements.
Tried speaking to the regional head office as well no body is bothered about the same. I even asked them to ask their manager to call me back it has been ages no call has been done from their end

very poor network in bhilai

name : prabhat kumar, abhay jeet singh, shiv kumar, santoshi & more airtel costomer in this area
[protected], [protected] [protected], [protected]
maroda & SASTION MARODA AIRTEL NETWORK IS VERY POOR (POST CIVIC CENTER DIST DURG 490006 LAND MARK; NEWAI POLICE THANA & B.S.P MATARI GARDEN CHHATISGHAR
PLEASE CALL ME SIR (

very poor network in bhilai

prabhat kumar, abhay jeet singh, shiv kumar, santoshi & more airtel costomer in this area
[protected], [protected] [protected], [protected]
maroda & SASTION MARODA AIRTEL NETWORK IS VERY POOR (POST CIVIC CENTER DIST DURG 490006 LAND MARK; NEWAI POLICE THANA & B.S.P MATARI GARDEN CHHATISGHAR
PLEASE CALL ME SIR (



[protected] SANTOSHI

Airtel — Poor network quality

I have been using my airtel no [protected] from the past one and a half year but since last 4 months i hav been facing terrible network problems in the area GOVINDPURI and even my relatives n neighbours licveng in the area are facing the same problem.
Airtel has done nothing to improvise upon this even after so many complaints.
Is this the service airtel providing..
My other numbers facing the problem are [protected],[protected].
Kindly have a check on this

Airtel — Poor quality of network

The quality of the signal is poor causing breaks in communication leading to loss of business activities. This is happening since more than a month. The service is very poor at Jhinkpani dist west singhbhum. Peope are unable to communicate personal and business related messages. Quality of the voice signal is very poor and frequent interuptions are there. There is no attempt from Airtel to solve or rectify their system.

Dear Mr. Deepak Mohod

I am not expecting your apologizes. I came to know to from your customer service that, if a CPE recovery reference number is created, your device should be taken from my place within 48 hours.

But my connection is closed on 20.11.2012.

Till date I have 4 unclosed CPE reference numbers with me.

Could you please explain what is the need for creating multiple CPE reference numbers when the first one is still open without any action.

Keeping your device in my home is really trouble for me. Why should I keep your device at my cost.

Please consider this post as a legal notice.

Let us meet in consumer court.

Regards,
Rajesh Lingadurai