Airtel Complaints & Reviews

I have purchased 2 AIRTEL SIM from a dealer in Gurgaon. I have purchased on 19-11-12. I have paid Rs 300 for both. He issued me numbers [protected] and [protected]. I give him the genuine address proofs. But till now they are not activated. When I am going to discuss with him He abuse me and say he is not responsible for that. Go to the head dealer Mr Jha([protected]). When I call to head dealer He also refuses to listen my requery. Today its around 9 days my SIM is not activated. I can't recommend anybody to go with AIRTEL SIM.

hi,

i am using airtel connection for past 6 months. recently while browsing through a website i accidently touched a link and suddenly i received a sms saying thank you for downloading bikini pool summer. they have charged 15 rs for that. later i unsubscribed it. it was on 2 nov 5:32pm. on the date of 4 nov 4:58 pm they deducted rs 75 for downloading mp3fulsong when i hasn't downloaded any thing.

other deduction from airtel:

22 nov 7:44 am value pack -rs 99
25nov 4:16 pm game o mania rs 30
25nov 4:pm game o mania rs 10

totally they have took rs 229.
i don't know why trai allow this kind of service. atleast they should ask whether we require this kind of services before activating it. trai should take strong action against this looting done by airtel. they have definetly looted lakhs of rs from thousand customers.

please respond and take action immediately.

ramesh kumar

ph [protected]

Sir/Madam,

I have purchased Airtel 3G USB device(dongle) in october first week. They promise a speed of 7.2 mbps on the costlier 3G sim connection to be used with the USB device. In the month of october i got satisfactory speed of nearly 2 mbps which was sufficient for my job. But on the next recharge of the sim with the same 3G pack of Rs 650 / 5Gb , i found a drastic fall in the speed, and now the speed was just 20kbps. i have complained in the company many a times but there was no satisfactory response from their side and they were not able to give me the promised speed. This is a case of forgery/cheating.
My airtel device model is : E173Bn-1
Its IMEI number is : [protected]
S/N : 8CA4CA[protected]
My sim card number is : [protected]

Please ensure a proper justice for me.
Thank you

Dear Sir/Madam,

I was recently changed my Airtel prepaid ([protected]) to Postpaid. Connection activated on 10.11.2012. on prorata basis I bill generated on 23.11.2012. BIll Amount is Rs.1671 /-.

My actual expected bill is only around 600. The details are My plan 339 plus I2% tax.
I was used 150 internet pack (first 500mb 3G & 500 mb 2G) with activated confirmation by customer care only I had start to use Then 60 sms pack Apart from this will consider extra 50. Totally my 14 days usage bill if we consider as a month bill it will be around 600 only.

Once I called to customer care they are Telling you have used 3G data. For that only I had put 150rs pack and used less THAN 500MB ONLY.

Then WHY CHARGE OF Rs. 1671/- come ?


I asked through mail and I got a REPLY FROM AIRTEL CUSTOMER CARE is
"We would like to confirm that a waiver of Rs.280.90/-(including tax) towards bill charges has been posted in your account on[protected]. The credit amount for the same will be reflecting in your forthcoming invoice dated[protected]"




I want clarification rather than discount in bill.
Is this is like silk shops. ?
Increasing high and reducing small.


PLS SOME ONE CAN GIVE ME A SOLUTION.

Thanks & Regards,

Venkatachalam
[protected]

Airtel is sending me some service sms on their own &deduct from my balance unauthorized. Even after many complients they refused to stop deducting. Only after prolonged fight it was stoped.Friends please be beware that this service provider is trying to cheet customers. Please request them to re - credit the unauthorised deduction immediately regards

I got a message from "AT-AIRINF" reading
"Thanks for downloading Hottie Naughty
from Airtel. You have been charged Rs.
99"
I have not initiated to download any such
application/VAS. Kindly deactivate these
services and credit the charges back to
my account.
Airtel is my first network service provider and I chose because it provides a vast network but after this incidence I am highly dissatisfied with you.kindly look into the matter asap.

MAINE APNE MOB. NO. [protected] ME 3NOV.12 KO 37RS SE RECHARGE KARWAYA THA JISKE ACCORDING 2SEC KA 1.2 PAISA DEDUCT HONA CHAHIYE. AAJ 26NV.12 TAK SABHI CALL PAR SAHI COST DEDUCT HUA. BUT DOPAHAR ME MAINE 17MIN 18 SEC BAAT KIYA TO MERE 20.74RS KAT GAYE. JO KI 1RS PER MIN. SE BHI JYADA HAI.
COSTMUR CARE ME COMPLAIN KRNE PAR KOI RESPONSE NHI DETE AUR CALL DISCONNECT KR DETE HAI,
MAIRA BALANCE GALT DEDUCT HUAA HAI.
YE PAHLI BAAR NHI HAIYE HAR BAAR AISA KRTE RHTE HAI.

I was using broadband connection under number : [protected] till 25th of September (bill cleared for that billing cycle). I changed this connection to other number: [protected]. This was done because the representative who sold me the previous connection came to me and mentioned that you can upgrade your connection to 4 Mbps by having a new connection. Representative name: Hitesh Sethi, contact number: [protected], email address: [protected]@gmail.com

He mentioned that he will get the old connection closed so that I don't have to pay for the old connection. I agreed and paid him money and gave him papers required for new connection. I got the new connection in my home and got the old disconnected from the field engineers on same day. After this I confirmed with HItesh that old connection has been closed (There was no way I could test it myself as the wires were already replaced). He even conferenced a call to some lady who confirmed that this has been done in back end. I was convinced and closed this matter with the representative (Hitesh). I even got calls twice from the Airtel retention team about the closure and I told them that I am closing this connection just to get a new connection. Matter closed.

Now, my connection has been barged and the reason customer care gave me for this is that I have not paid amount for my old connection from 27th September to 17th October, 2012.

Now my concern is why shall I pay for a connection that I am no longer using? If there was any mistake that was on Airtel's side, because I cleared my bills before getting a new connection and confirmed that my connection was discontinued.

The pending amount is Rs. 584, for which I even got a bill. After receiving this bill, i called customer care and cleared the issue. I spoke to Manjit (female) for this, interaction number: [protected]. She said that I can ignore the bill which is what I did.

The issue started on 17th NOv and after that I have spoken to Customer care about 20 times and mailed them multiple times. Here are some of the references:

karuna and ghuffar:[protected]
[protected] bhim
[protected] Manjit
[protected] Ruby

by email: 24893210
24840414

I even went ahead and registered a case with consumer forum: 48551/4/2012

Airtel is so bad that they marked this complaint as resolved and I still have my internet disabled and they are not doing anything about it.

Shame on Airtel.

I am trying to register this complaint everywhere just to see if something happens.

Pulkit
+91 [protected]

I requested for a disconnection in month of january, the customer care guys told me my connection would be disconnected in a week. but they did not provide any request number to me. i kept requesting for disconnection and did not use a single amount of data.finally in May, airtel sent me a representative to collect another bill of 3073.00 Rs[Bill for Jan to May] , i could not help but pay. The representative told i wont be getting any further bills and the the connection will be cancelled shortly. again next month , i received bill from airtel. i contacted the cistomer care guys and they requested me to pay the new due amount before requesting for any disconnection!! Finally in july , i went to airtel office in koramangala, and requested for a request number. i registered a new request , req id :15998432. for disconnection. again i got a bill askiing for payment. finally i sent a mail to airtel demanding explaination.i got no replies, and a phone call from airtel guy,who told that my connection has been disconnected, and i will recieve no further bills and there are no dues on my part. However, to my surprise, Airtel sent me a court notice , asking for bill payment of 3312.00 [bill from MAy to July!!].


Damage Caused:

Mental harassment, conveyance loss, constant calls from airtel customer care asking for bill payment, else harassing to send court notices. i am not liable to pay any extra amount as i have not at all used airtel broadband services since january. I have used 0 bytes of data.!!

Airtel customer care authorities kept fooling me with their promises for disconnection. Now they harass me for bil payment!

Even the local office at koramangala did not help me out properly. i insisted i wished to talk to their manager., but my call was first transfered to their managers, and then immediately disconnected!.

Dear all,
I strongly recommend never to buy any of airtel products or services. They are very good at marketing their services on TV etc with constant adds, but their services are pathetic. More than a week ago I had purchased a prepaid card from an airtel showroom (very bad idea) they promised me that it would be activated in two days, which I was suspicious since I understand new rules stipulate that it would take a week. At the time of purchase I submitted, address proof, two references, passport photographs and passport copy, all that they asked for and its been more than 9 days now and the sim card is not activated. I have called their customer service (use the word service loosely) they claimed that I had not submitted any documentation, complete bunch of lies, when I told them that I had they gave me another number that does work again lies, can someone please help me to solve this problem. Airtel is hopeless and should be ashamed of their constant lies!!!

Kind regards,

Krishna

Airtel is one of the worst telecommunication (Mobile) Service provider in INDIA

Hi, I had Airtel Prepaid mobile connection with no +[protected] from last 4yrs. but from 5th nov 2012 it permanently deactivated from Airtel service, neither i can make any out going calls nor incoming calls. i contacted them at nearest Outlet of Airtel, Airtel's executive ask to resubmit documents i did and they said within 48 working hours it will activate.. But didn't activate then i recontact to Customer care there i got no any resolution for my query but i got one critical news that MY AIRTEL NO.IS NOW 'PERMANENTLY OUT OF SERVICE' i asked cause for that but they didn't have any information for the same.. they said NOW it isn't AIRTEL no. then i contacted them through MNP no[protected] Cause from which Airtel no i was trying to contact with their call center they blocked that Airtel no. so i contacted then on MNP no..
On 26th nov 2012 I contacted Airtel MNP department their Sr Executive Informed me that your THIS No [protected] Is Permanently Deactivated from Airtel so You cann't avail Airtel service for the same no.. I asked for the Reason for that Airtel Sr Executive Informed me that right now that no permanently deactivated that why they don't have any data base in their system for that same no. and they said you never get that no. activate by them..
Its was my very important no for my business use but now i broke down from all my clients..
AIRTEL IS INDIA'S WORST TELECOMMUNICATION SERVICE PROVIDED ...

Hi,

I was using the airtel number [protected] from the last 4 months. Previously i was able to customer care, but now days i was not able to speak to the airtel executive. I am always getting the below option whenever i called to 121.
1. After selecting the relevant options.
2. Airtel gives the IVR message something similar "Press 9 to speak to our executive."
3. If i select the 9, then airtel gives the something message of "Thank you for calling airtel, for more details Dial *141#"
4. And disconnects the call.

I was trying to reach these guys from the November 15. But this is not happened. I wanted to ask and clarify few things regarding my plans, because from that day they changed my plans, call rate and deducted the balance. I was surprised by these steps of Airtel without informing the customer. That's the reason i wanted to speak to these guys, But they are not connecting my call to customer care. I guess this airtel want Rob as many as possible before i speak to customer care. This is a seriously illegal activity, more than the Robber. Please take some legal actions on the airtel so that there wont be cheated many innocent guys, who doesn't know the how to raise a complaint against these fraud telecommunication companies. And it will be helpful for the people who is away from the metro cities(they don't have the outlets in their town). Please consider this as serious complaint and take some legal action against the airtel.


Thanks,
Niro

Hi ,

I got a blank call from a number which starts with +9233. Why the hell I'm getting calls from Pakistan? Can you please make this not happen again.

Regards,
Lohith

TO WHOMSOEVER IT MAY CONCERN

There must be a lot of complaints on this, but still I am wasting my time making a complaint hoping that atleast someone will read this about AIRTEL CUSTOMER CARE PEOPLE.
I am trying to write in short as I want to write so many things, but I don't have time and my fingers will start paining if I write everything.

I have prepaid number [protected]. Since 2-3 days my balance is continuously getting deducted and for that I made a call to [protected] to make a complaint against this problem. At first call I was told that because of GPRS use the balance is deducted, fine, but after this statement I wanted to get clarified more on this but before confirming that my query is over or not that telephone operator said "thank you for calling Airtel" and he disconnected the call as he was in TOO HURRY.

When I got angry by this, I made a 2nd call this time I selected '1' for Marathi Language, and the person picked up call started to speak in Hindi. I told I want to speak in Marathi, he said You speak in Hindi only.

WHY THE HELL I WAS TOLD TO PRESS '1' TO SELECT MARATHI LANGUAGE?

He said he will transfer to his senior to speak in Marathi, he kept me on hold for couple of minutes and the call was disconnected, boofffffffffffffff WHAT THE HELL WENT WRONG?

IS THIS REALLY AIRTEL? VERY VERY VERY VERY UPSET AND CAN'T FORGIVE MYSELF FOR MAKING CALL.

My internet services which are activated on my Nokia X2-01 cellphone are not working in the evening time from the past 6-7 days and nobody,,,i mean nobody from your customer care is willing to assist me on this matter when i call them telephonically...sorry to say,,, but this is pathetic services from you..i am thinking of switching it to mnp of some different connection...just rotten service provided by airtel...wont recommend it to anybody..

dear sir

my name is lakhvinder singh and my user id is [protected] and my complaint no.25766153/04/11/2012
of AIRTEL DIGITAL TV
as this complaint is launched on 04/11/2012 and till date my complaint is still pending
lots of time I have given a call to the customer care and they people say today I am sending the person
and till 04/11/2012 no person reaches and what should i do

lakhvinder singh

I had registered a complaint on 21st November 2012 ref #26182245 with Airtel DigitalTV and a technician came on 23 Nov 2012 evening and changed the set top box(STB) and took Rs. 350/-(Rs. 250/- towards change of STB and Rs. 100/- towards service charge) and said that since the systems were slow the next day morning our Viewing card will be activated towards the new STB.

On 24 Nov Morning we received the signal for 10 minutes and then we started getting Error code 2 which means that the viewing card is not properly sitting inside the STB slot. A complaint was relogged ( ref $ 26227212, same ticket was reopened for wrong resolution) and I requested the rental daily burnout of charges to be froze as the technician didn't bother to check whether the picture was received in the TV and despite repeated calls to his mobile didn't bother to pickup.

I have called multiple times and on 24th evening another technician came and identified problem with the new STB and promised to change by 25th Morning and till now I am waiting and despite my repeated calls there is no responsibility from Airtel DigitalTV in answering for my queries or in sending a technician to correct the fault by changing the STB.

Bharti cannot survive the DTH segment with this kind of service and I had already thrown out Dish TV out of my house for the same poor performance on their part. I request these behomoths to be shaken about the truth and resolve my problem quickly. This has put me into untold miseries as there is no escalation and there is no proper answer or pickup from Airtel DigitalTV service.

Regards,

Rangarajan S
[protected]@yahoo.com

I recharged my prepaid airtel connection #[protected] with SMS balance last month(october). I used the Sms Balance and it ended on its date. This month (november) I was in no need for SMS balance neither I sent any request for the same but as soon as I recharged my phone (24/11/12) I got an sms regarding the deduction of Rs 34 . I deactivated it but didnt get my balance back. I then called the Customer care , after hearing my query they just hung up and when I called again they dint let me through for a call to customer care. Today (25/11/12) I called customer care again And they again hung up. Kindly see to it that i get my balance and my grievance alloted back.

I'm Airtel user for past 7years. I bought a new Airtel prepaid connection on 11th Nov '12 and submitted the proofs on the same day. The new SIM got lost on 19th of Nov '12. I called Airtel customer care and they said I can get transfer SIM for the lost new SIM. Delears are not responding properly. There are 4 delears are there in my city(Kanchipuram).

The first dealer(Thirupthi- shop name) said they dont have transfer SIM and ask me to come after two days.

The Second dealer(Sampath - Shop name) said that they dont deal with the SIM provided by other agencies. He said he dont have card with him and told me to come after two hr. I asked for shop phone number to get the details. The guy in the shop keeper didn't gave me the number. He's saying that though people call he wont lift the call. He also saying that you can complain to anywhere and nothing will happen. This is a pure shame on Airtel. In this rate you will loss all your customers soon.

The third dealer(Suriya - Shop name) said they have SIM and it will cost 100Rs for me. When I enquired Airtel Customer car they said charges for lost card is jus 25/-Rs. I called the customer care and gave the phone to the girl in the shop. After hearing wat the airtel people said to them she said there's no SIM. Before attending the call She said SIM there after attending the call she's saying SIM not there. What the heck is this? is this how the dealers cheating customers? Wat Airtel going to do abt it?

The Forth dealer gave me the SIM but he also charged 75/-Rs for that. I got the transfer SIM on 20th NOV '12. Still now my new SIM is not activated.

If I call customer care they are saying pls ask the dealer. When I ask dealer he's saying I done my part and nothing can be done after this. Now whom I should contact for this? How should I proceed further?

What the heck is wrong with Airtel System. I'm planning to change my net work. If Airtel didn;t take any action regarding this I need to change my provider. I had enough with this clowns.

Pls change the procedure like this. Once mobile connection activated, customer can pay the money.

Regards,
Gowrisankar
[protected]

Dear Sir,

On 22nd of November,2012 my message card got renewed automatically with different plan what i was using since last three months without any confirmation from my side. Even after automatic renewal they are charging me for sending messages.I am expecting refund or I will continue with the STD and local message pack. I can not continue with whatever is offered. Even if you inform through message you can not renew unless and until I confirm.
I also talked to your representative Santosh through customer care number, but he is unable to help me out and he is not even willing to help me.
My Phone No is [protected]
No is registered under the name of Sagar Deshpande.
Its an Airtel connection.
Mumbai Circle.
Do the needful ASAP.
Regards,

Niharika
Mumbai