Airtel Complaints & Reviews

I am Mr. Rahemat ali mohammed.Today at around 11 a.m., I recieved an sms from airtel stating that Rs.32 has been reduced from my account for a value added service, while I have not activated anny value added service. Furthermore, they are not answering any calla when it is not break time. Irequest thr customer forum to please take required action.
Thank you

Hi,

Today I got miscall from no [protected] @ 11.11 am on 28th Nove 2012. I was surprised to know that its Pakistan's ISD code. We dont know anybody in Pakistan and really surprised to get a mis call from them. I dont have ISD facility activated on my mobile no. So I could nt call back on the no to check the further details.

I think Airtel should look into this.

Anand.
Pune, Maharashtra.
[protected]

Honorable Judges & Members,

Please Help me out....

I am fed-up with the kind of service and money extracting machine Airtel has become... I have been with Airtel since 2007 and ever since then something after the other is happening... I have given couple of complaints online earlier and people call me from Delhi Office and every time they ask me not to file complaint on consumer forum. Later in few weeks something after the other is done.... Every month I recharge my number with Rs 26/- which is for free 200 sms's per month. This month I did the same thing just after 2 days my phone gets recharged automatically with same Rs 26/- Balance deducted. Last year I had recharged my number with call charges reducer I think it was 54/- rupees or some amount. After few months my calls started getting charged 1rupee per minute, Automatically services cancelled I had to face many call releases from 121. Now still my calls get charged in a funny format a 21 second call gets 54piase charges and a 9 seconds call ends up with 34piase charges

Since I got this number I have never requested for any caller tune so why I'll do the same,
Now the reason of contacting you guys is On the 20th of this month I had received a call from my friend which was a INCOMING CALL to me;
When I disconnected the call I received from (AA-OMHTUN) a SMS saying you tried coping Hello tune. Please Call or SMS with 9 to[protected].....

I would like to Know how can One copy a Hello tune from a incoming call? Please try to get this issue resolved.... I want my money back & the ongoing harassment of calls been charged to their wish. Which is putting big holes in my pocket every month.

Regards,
Faisal
[protected]

Hiii...
I've been using airtel broadband internet with the landline no [protected] from Oct 1 st 2012.I've been misled reg an offer and been charged an addtional of 300/- for the same.When i called the customer care,they said that the offer is valid for the new connections taken from October 10th 2012.But the customer rep,who has all the req data abt my connection date,tricked me into accepting the offer n made a fool of me.All abt "Airtel being the no 1 customer service" is farce

I have been struggling to get the reply from your personnel. Can you pls suggest your ppl to reply. It is too frustating to such ignorance attitude from ur personnel! It is too pathetic that I need to reach a forum like this to just get the reply from you.

Pls read on:
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Prasad ([protected]@gmail.com)
Sent: Tuesday, November 20, 2012 2:24 PM
To: '[protected]@in.Airtel.Com'
Subject: RE: Regd final settlement # [protected]...

Can you pls respond to this? I have not received any reply from you (other than the Acknowledgement).

Thx
Prasad

From: Prasad
Sent: Tuesday, November 06, 2012 4:38 PM
To: '[protected]@in.Airtel.Com'
Subject: Regd final settlement # [protected]...

Hi,

My DataCard (number#[protected]) bill is settled by your personnel by Suman ([protected]), Airtel, Bannergatta Branch, Blore immediately (28 July 2012). Refer the conversation between the numbers[protected]He called from this number) to my number [protected] on 26 July 2012 5:27 pm. I have paid the settled amount (1500-00 as settled by him). Even I have asked Narendra (person who collected the settlement amount from me; he is from same branch) while paying the amount. He told same amount[protected]. So, ideally this would have closed the issue. But new story started.

Just few days after the payment, I got calls (5 times almost) from your personnel to pay the remaining amount. He is using almost abusive language. He was asking about the settlement letter which I was not even aware of. Now, I came to know that your personnel intentionally didn't provide the settlement letter. At the time of payment I was not even aware of this settlement letter. Somehow I collected the conversation details with Suman and provided to him. After that I sent many mails to you asking for the letter. but no reply from your ppl (NOT EVEN SINGLE REPLY OTHER THAN ACKNOWLEDGEMENT MESSAGE). Almost 2 months over. Now 2 weeks back, I got mail again to pay the remaining amount. Now I came to know still the issue is open. When I tried to contact Suman he is trying to avoid the calls. I have made nearly 25 calls for the past 15 days. I spoke to almost all the following persons from that branch:

Manoj ([protected])
Rajeev ([protected])
Deepak ([protected])

All are playing in the same way. When I call, all are saying they are in some urgent call/meeting/busy and they would call me back; but no calls after that. It is too frustrating to see such behavior from your personnel. Same story for the past 2 weeks.

By all these experiences, I feel that your personnel have been doing all these intentionally...

Request to check this further & provide the settlement letter asap.

Prasad
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Airtel Connection

Add a Comment gagan kumar soni on Nov 27, 2012


regarding sim activation
Deae sir,
my name is gagan kumar soni, currently i,am working in gujrat .so. before 4 month i,am purchace new sim airtel prepaid connection in rajasthan kota.
sir, my sim connection is [protected] .so. before this sim purchase no body shopsmen tell me in about any regarding sim specification.
so,
shopsmen given me sim time no give information and without fillup form only tell me give my one photo & stick your signature.
so,
in this time iam recharge my sim .but no calling factilities. in my connection so. iam asking before same type one another connection close .
That is two mistake in airtel company .without any massage & alert .
so, please open my sim .we are facing problem as this company. already i,am told in airtel office in kota, but there are no body receive my complaint. and tell me you asked nodle officer but no receive my phone kindly further urgent cleare my complient
Thanks,
gagan kumar soni
[protected]

I got a message from "AT-AIRINF" reading "Thanks for downloading Hottie Naughty from Airtel. You have been charged Rs. 10"

I have not initiated to download any such application/VAS. Also by previous experiences I m sure that more balance will be deducted from my account as soon as recharge. Kindly deactivate these services and credit the charges back to my account.

I m using Airtel (same number - [protected]) since 2006 and these kind of deductions are frequent on my mobile. Please stop looting your one of the most loyal customer.

Regards,
Kiran Dhanave
[protected]

I had received a phone call from airtel digital tv,that if you recharge with either 310, 410 or 510 you are entitled to get a cash back of 15% of the recharge amount. This amount would be credited within 48 hrs of recharge in your account.

I made a onlline recharge payment of 510 on 25th of November 2012. And when I checked on 27thNovemeber only 30Rs were credited as cashback in my account.

So I called up the customer care centre and enquired about the same to which the executive replies that the scheme was the same that 30Rs will be credited to my account.

I told the person that I had got a phone call from your side and also the messages used to flash on my TV about the same scheme to which they replied that before recharge you should cross check with customer care whether the scheme is still going.

I also talked to the escalation department but in vain.

This is a cheating and so many people like me would have been cheated.
Something needs to be done urgently

I have purchased 2 AIRTEL SIM from a dealer in Gurgaon. I have purchased on 19-11-12. I have paid Rs 300 for both. He issued me numbers [protected] and [protected]. I give him the genuine address proofs. But till now they are not activated. When I am going to discuss with him He abuse me and say he is not responsible for that. Go to the head dealer Mr Jha([protected]). When I call to head dealer He also refuses to listen my requery. Today its around 9 days my SIM is not activated. I can't recommend anybody to go with AIRTEL SIM.

hi,

i am using airtel connection for past 6 months. recently while browsing through a website i accidently touched a link and suddenly i received a sms saying thank you for downloading bikini pool summer. they have charged 15 rs for that. later i unsubscribed it. it was on 2 nov 5:32pm. on the date of 4 nov 4:58 pm they deducted rs 75 for downloading mp3fulsong when i hasn't downloaded any thing.

other deduction from airtel:

22 nov 7:44 am value pack -rs 99
25nov 4:16 pm game o mania rs 30
25nov 4:pm game o mania rs 10

totally they have took rs 229.
i don't know why trai allow this kind of service. atleast they should ask whether we require this kind of services before activating it. trai should take strong action against this looting done by airtel. they have definetly looted lakhs of rs from thousand customers.

please respond and take action immediately.

ramesh kumar

ph [protected]

Sir/Madam,

I have purchased Airtel 3G USB device(dongle) in october first week. They promise a speed of 7.2 mbps on the costlier 3G sim connection to be used with the USB device. In the month of october i got satisfactory speed of nearly 2 mbps which was sufficient for my job. But on the next recharge of the sim with the same 3G pack of Rs 650 / 5Gb , i found a drastic fall in the speed, and now the speed was just 20kbps. i have complained in the company many a times but there was no satisfactory response from their side and they were not able to give me the promised speed. This is a case of forgery/cheating.
My airtel device model is : E173Bn-1
Its IMEI number is : [protected]
S/N : 8CA4CA[protected]
My sim card number is : [protected]

Please ensure a proper justice for me.
Thank you

Dear Sir/Madam,

I was recently changed my Airtel prepaid ([protected]) to Postpaid. Connection activated on 10.11.2012. on prorata basis I bill generated on 23.11.2012. BIll Amount is Rs.1671 /-.

My actual expected bill is only around 600. The details are My plan 339 plus I2% tax.
I was used 150 internet pack (first 500mb 3G & 500 mb 2G) with activated confirmation by customer care only I had start to use Then 60 sms pack Apart from this will consider extra 50. Totally my 14 days usage bill if we consider as a month bill it will be around 600 only.

Once I called to customer care they are Telling you have used 3G data. For that only I had put 150rs pack and used less THAN 500MB ONLY.

Then WHY CHARGE OF Rs. 1671/- come ?


I asked through mail and I got a REPLY FROM AIRTEL CUSTOMER CARE is
"We would like to confirm that a waiver of Rs.280.90/-(including tax) towards bill charges has been posted in your account on[protected]. The credit amount for the same will be reflecting in your forthcoming invoice dated[protected]"




I want clarification rather than discount in bill.
Is this is like silk shops. ?
Increasing high and reducing small.


PLS SOME ONE CAN GIVE ME A SOLUTION.

Thanks & Regards,

Venkatachalam
[protected]

Airtel is sending me some service sms on their own &deduct from my balance unauthorized. Even after many complients they refused to stop deducting. Only after prolonged fight it was stoped.Friends please be beware that this service provider is trying to cheet customers. Please request them to re - credit the unauthorised deduction immediately regards

I got a message from "AT-AIRINF" reading
"Thanks for downloading Hottie Naughty
from Airtel. You have been charged Rs.
99"
I have not initiated to download any such
application/VAS. Kindly deactivate these
services and credit the charges back to
my account.
Airtel is my first network service provider and I chose because it provides a vast network but after this incidence I am highly dissatisfied with you.kindly look into the matter asap.

MAINE APNE MOB. NO. [protected] ME 3NOV.12 KO 37RS SE RECHARGE KARWAYA THA JISKE ACCORDING 2SEC KA 1.2 PAISA DEDUCT HONA CHAHIYE. AAJ 26NV.12 TAK SABHI CALL PAR SAHI COST DEDUCT HUA. BUT DOPAHAR ME MAINE 17MIN 18 SEC BAAT KIYA TO MERE 20.74RS KAT GAYE. JO KI 1RS PER MIN. SE BHI JYADA HAI.
COSTMUR CARE ME COMPLAIN KRNE PAR KOI RESPONSE NHI DETE AUR CALL DISCONNECT KR DETE HAI,
MAIRA BALANCE GALT DEDUCT HUAA HAI.
YE PAHLI BAAR NHI HAIYE HAR BAAR AISA KRTE RHTE HAI.

I was using broadband connection under number : [protected] till 25th of September (bill cleared for that billing cycle). I changed this connection to other number: [protected]. This was done because the representative who sold me the previous connection came to me and mentioned that you can upgrade your connection to 4 Mbps by having a new connection. Representative name: Hitesh Sethi, contact number: [protected], email address: [protected]@gmail.com

He mentioned that he will get the old connection closed so that I don't have to pay for the old connection. I agreed and paid him money and gave him papers required for new connection. I got the new connection in my home and got the old disconnected from the field engineers on same day. After this I confirmed with HItesh that old connection has been closed (There was no way I could test it myself as the wires were already replaced). He even conferenced a call to some lady who confirmed that this has been done in back end. I was convinced and closed this matter with the representative (Hitesh). I even got calls twice from the Airtel retention team about the closure and I told them that I am closing this connection just to get a new connection. Matter closed.

Now, my connection has been barged and the reason customer care gave me for this is that I have not paid amount for my old connection from 27th September to 17th October, 2012.

Now my concern is why shall I pay for a connection that I am no longer using? If there was any mistake that was on Airtel's side, because I cleared my bills before getting a new connection and confirmed that my connection was discontinued.

The pending amount is Rs. 584, for which I even got a bill. After receiving this bill, i called customer care and cleared the issue. I spoke to Manjit (female) for this, interaction number: [protected]. She said that I can ignore the bill which is what I did.

The issue started on 17th NOv and after that I have spoken to Customer care about 20 times and mailed them multiple times. Here are some of the references:

karuna and ghuffar:[protected]
[protected] bhim
[protected] Manjit
[protected] Ruby

by email: 24893210
24840414

I even went ahead and registered a case with consumer forum: 48551/4/2012

Airtel is so bad that they marked this complaint as resolved and I still have my internet disabled and they are not doing anything about it.

Shame on Airtel.

I am trying to register this complaint everywhere just to see if something happens.

Pulkit
+91 [protected]

I requested for a disconnection in month of january, the customer care guys told me my connection would be disconnected in a week. but they did not provide any request number to me. i kept requesting for disconnection and did not use a single amount of data.finally in May, airtel sent me a representative to collect another bill of 3073.00 Rs[Bill for Jan to May] , i could not help but pay. The representative told i wont be getting any further bills and the the connection will be cancelled shortly. again next month , i received bill from airtel. i contacted the cistomer care guys and they requested me to pay the new due amount before requesting for any disconnection!! Finally in july , i went to airtel office in koramangala, and requested for a request number. i registered a new request , req id :15998432. for disconnection. again i got a bill askiing for payment. finally i sent a mail to airtel demanding explaination.i got no replies, and a phone call from airtel guy,who told that my connection has been disconnected, and i will recieve no further bills and there are no dues on my part. However, to my surprise, Airtel sent me a court notice , asking for bill payment of 3312.00 [bill from MAy to July!!].


Damage Caused:

Mental harassment, conveyance loss, constant calls from airtel customer care asking for bill payment, else harassing to send court notices. i am not liable to pay any extra amount as i have not at all used airtel broadband services since january. I have used 0 bytes of data.!!

Airtel customer care authorities kept fooling me with their promises for disconnection. Now they harass me for bil payment!

Even the local office at koramangala did not help me out properly. i insisted i wished to talk to their manager., but my call was first transfered to their managers, and then immediately disconnected!.

Dear all,
I strongly recommend never to buy any of airtel products or services. They are very good at marketing their services on TV etc with constant adds, but their services are pathetic. More than a week ago I had purchased a prepaid card from an airtel showroom (very bad idea) they promised me that it would be activated in two days, which I was suspicious since I understand new rules stipulate that it would take a week. At the time of purchase I submitted, address proof, two references, passport photographs and passport copy, all that they asked for and its been more than 9 days now and the sim card is not activated. I have called their customer service (use the word service loosely) they claimed that I had not submitted any documentation, complete bunch of lies, when I told them that I had they gave me another number that does work again lies, can someone please help me to solve this problem. Airtel is hopeless and should be ashamed of their constant lies!!!

Kind regards,

Krishna

Airtel is one of the worst telecommunication (Mobile) Service provider in INDIA

Hi, I had Airtel Prepaid mobile connection with no +[protected] from last 4yrs. but from 5th nov 2012 it permanently deactivated from Airtel service, neither i can make any out going calls nor incoming calls. i contacted them at nearest Outlet of Airtel, Airtel's executive ask to resubmit documents i did and they said within 48 working hours it will activate.. But didn't activate then i recontact to Customer care there i got no any resolution for my query but i got one critical news that MY AIRTEL NO.IS NOW 'PERMANENTLY OUT OF SERVICE' i asked cause for that but they didn't have any information for the same.. they said NOW it isn't AIRTEL no. then i contacted them through MNP no[protected] Cause from which Airtel no i was trying to contact with their call center they blocked that Airtel no. so i contacted then on MNP no..
On 26th nov 2012 I contacted Airtel MNP department their Sr Executive Informed me that your THIS No [protected] Is Permanently Deactivated from Airtel so You cann't avail Airtel service for the same no.. I asked for the Reason for that Airtel Sr Executive Informed me that right now that no permanently deactivated that why they don't have any data base in their system for that same no. and they said you never get that no. activate by them..
Its was my very important no for my business use but now i broke down from all my clients..
AIRTEL IS INDIA'S WORST TELECOMMUNICATION SERVICE PROVIDED ...

Hi,

I was using the airtel number [protected] from the last 4 months. Previously i was able to customer care, but now days i was not able to speak to the airtel executive. I am always getting the below option whenever i called to 121.
1. After selecting the relevant options.
2. Airtel gives the IVR message something similar "Press 9 to speak to our executive."
3. If i select the 9, then airtel gives the something message of "Thank you for calling airtel, for more details Dial *141#"
4. And disconnects the call.

I was trying to reach these guys from the November 15. But this is not happened. I wanted to ask and clarify few things regarding my plans, because from that day they changed my plans, call rate and deducted the balance. I was surprised by these steps of Airtel without informing the customer. That's the reason i wanted to speak to these guys, But they are not connecting my call to customer care. I guess this airtel want Rob as many as possible before i speak to customer care. This is a seriously illegal activity, more than the Robber. Please take some legal actions on the airtel so that there wont be cheated many innocent guys, who doesn't know the how to raise a complaint against these fraud telecommunication companies. And it will be helpful for the people who is away from the metro cities(they don't have the outlets in their town). Please consider this as serious complaint and take some legal action against the airtel.


Thanks,
Niro