Airtel Complaints & Reviews

I have been charged for some value added service without my consent and i am not able to contact airtel customer care because they are charging for that call too. this is not fair charging without my consent and then i am not even able to raise my objection without paying money to them

This is with respect to my Airtel Kolkata postpaid number which I had 11 months ago.Due to business reasons I had to travel abroad for 4 months and informed the same to kolkata customer care before travel.Then after post coming back from abroad my office changed my base location out of West Bengal to another state.

Since last 4-5 months I have been trying to reach these people from Mysore to tell me the outstanding amount for my Airtel number : [protected].
But none of them responds stating that its invalid number or giving another number to contact where they state the same.

Iam tired of these hassles, their behavior so idiotic that neither they respond nor they talk properly.Also,they come up with stupid number with noone at another end to understand the problem clearly.

Please request the authorities to look into this and HELP me close the final outstanding which was around 1200 INR and further close the account permanently.PLEASE HELPPPP.

Thanks,

I applied for a airtel postpaid dongle connection from reachh aitel exclusive shop chrompet(receipt no 12584 dated 24/12/2012). Till now (03/01/13)the connection is not activated and despite repeated calls and requests and remainders the showroom did not respond when i demanded a refund the store in charge Mr suresh (Chief service manager!!!!!!!!!!!!! what a irony?)spoke rudely and said that he is not responsible for airtel and his duty is only to sell and not to care about post connection services despite being a airtel franchise he spoke rudely about my profession(i work in healthcare sector) and said that doctors do not take responsibility for deaths so he is not responsible for this inaction .he says that its not his problem and he will not refund and he will give confirmation for service activation.pls do not trust reachh mobiles when i was there for 40 minutes there were 5 problems like these all are customer dis service they provide headache not service to customers

Airtel Bangalore now has started faking customer representative visiting site to resolve problems.
This is very frustrating despite repeated calls to customer care.

Thanks,
Karthik

Hello today at 1.30 pm date 2.1.2013 i have dialed *121# with my airtel no. I.e. [protected] i have checked monthly internet pack of rs. 98 with 1 gb data and 30 days validity .ok after that i recharged my no. With 98 rupees but i got only 650mb with 21 days validity ,after recharging i have again checked the monthly internet pack by dialing *121# and it was showing the same i.e. 1gb data with 30 days validity .
After that i called customer care and they are just deducting my balance and cutting call every time.
Mr. Om singh and sandeep were on customer care helpline first they are not telling their names and when i forced they told there name and cut the call one of them didnt tell his name...
Now tell me what should i do i have a screenshot of that now tell me what should i do even i cannot call customer care i m calling it with my brother no. [protected] .now they have blocked both the numbers.
I want a complaint against this....

I am using Airtle broadband and wanted to change my plan. I raised a request for a Mega 8GB plan which was showing up on airtel site and also got a request created(#[protected] by the Airtel executive who confirmed that the plan is available.
Today I get another call from the Airtel team and they told that the plan i have requested is not available and i have to opt for another plan which was not what i wnated. the Plan he has offered is expensive and also not required for my use.
This is a problem i have been facing from airtel where they display some type of Plan on there website but when we ask the Airtel customer care they say its not available. Example for this is LUP749 plan which shows up on the Airtel site when we select Punjab / chandigarh.
This plan is best suited for my use but i never get it because of the same reason that it is not available.
From a lay man term this looks like a fraud that the company is doing by showing some lucarative plans so people opt for airtel and later saying that the plan is not available. I want to report this incident to the consumer forum.

my cell no [protected] (airtel) is having gprs service, the services of Follo parineeti - image activated without my consent
please stop this messages to my cell phone .

DISTURBING IN NIGHTTIME

Hi sir,

I am using my airtel postpaid connection from more than 3 years.My number is [protected].
Due to my personal concern I requested them to convert postpaid to prepaid connection on 24th Dec 2012.
On the same day I cleared all my outstanding as well as unbilled amount.
I submitted all my documents required to convert.They gave me another sim card for prepaid number.
After 3 days i.e. 27th december my postpiad sim got disconnected from network.So I inserted my prepaid sim card and there is no network either in postpaid sim or new prepaid sim.
I was keep on calling customer care and raised my concern.Sometimes they are telling it is still in postpaid connection even though I got a message saying my number converted to prepaid, sometimes they are saying that I have to wait for 7 working days.
They raised my concern and gave me different reference numbers.

1.47804430
2.[protected]
3.s[protected]

Till today I did not see my network up.When I called back they are saying request is closed as completed.
Please resolve my issue.I am planning to go back to different service providers if this issue is not resolved.
I am fed up with Airtel now.


Regards,
Sunitha

THIS IS MY NO : [protected] LIFE MEDIA PVT LTD. WE SHIFTED OUR OFFICE NOVEMBER MONTH AND WE REQUEST TO AIRTEL ON DECEMBER 6TH 2012 BUT THEY NOT GIVE THE BEST RESPONSE ALWAYS SAYING inform that we are unable to process your concern regarding the shifting due to some technical constraints. WE ARE USING 13 LAND LINE 23 CUG POST PAY AND IN CHENNAI CITY AIRTEL WE PAY THEM MORE THAN 1LAKS RUPEES EVERY MONTH. THEY SAYING OUR NEW ADDRESS IS NO NETWORK AREA. (OLD ADDRESS TO NEW ADDRESS JUST 1.3KM ONLY SAME PLACE K.K.NAGAR TO NESAPPAKKAM(NEAR TO Dr. Vimala Convent – Matriculation higher Secondary School PIN CODE IS SAME 600078) THEY ALWAYS SAID NO NETWORKS AREA AIRTEL NOT VISITED OUR NEW OFFICE PLACE BUT THEY PROVIDE THE ONE FILM ACTOR HOUSE AIRTEL BRING THE CABLES MORE THAN 1KM GAVE LAND LINE TO HIM. OUR OFFICE 400M ONLY FOR HIS HOUSE AND WE PRINT THIS NO OUR CDS AND DVDS MORE THAN 3 TO 5 LARKS CDS BOXES. WE SEND THE MAIL / MORE THAN 40 CALL @ 121 AND 198 / VISITED THEY OFFICE. WHERE WE WANT GIVE THE COMPLAINT ABOUT THIS.

I am so done with Airtel.the customer care services is a disaster.i am calling 121 to tell them that my blackberry services are not being activated even after sending activation message and all they do is put me on hold and then hang up or ask me to call 7070 where a system generated message tells me that i am not registered and to call 121...it is forming a web with one person shifting his responsibilities to another.Airtel has no code of conduct and i personally feel that Airtel should be banned.people of Airtel customer care center relish harassing the common man and customers because of whom airtel is earning huge profit.Government of India should take a stern action against Airtel Bharti Customer care Center and its staff.

hi this is piyush this side..I have been getting calls from them regarding the payment for broadband.I told thier representatives so many times ( 100 times to be precise) that i have the company and i am not part of the company.
Still those are calling me again again and again.And top of that they are giving miss calls at regular interval which is so annoying. I look forward to take legal action agains them.There Representaive are pathetic and dont know how to make business calls and to whome.
Have given them the right contact too and but i failed to understand why they are reapting the same mistake again again and again.Feel liek hitting them too..

Airtel number :[protected]

I am an advocate in profession,

I was a satisfied airtel postpaid customer since last 6 months till I activated an internet pack.
My plan is 249 corporate and I activated Rs 98 internet One GB pack.
I got bill amount of 1400.
I utilized only less than half GB and for 21 days
I used to get some SMS from Airtel that , I activated some service packs , actually I didn't activated any kind of service packs (I am also MSc in Information Technology graduate) I will produce my mobile for any kind of check, I made 3 complaints, I got a answer that the amount will be wavered once the bill generated, but the incident repeating, then I requested to discontinue the pack . I changed the sim to a normal mobile to avoid any further internet usage.

Note: the cancelled date is wrong it was 11th Dec 2012( I have SMS with me to prove), bill also showing the internet usage till 11th Dec 2012.

GPRS 1GB [protected]@10p/10kb Rental 98/- 68.6
Bill Plan Charges -Super Saver 249 CUG Plan 249
Total Monthly Charges 317.6
Value added services 415
Tax 154.05
Total 886.65

Bill amount 1400.45
No data in bill for this amount 513.8

I contacted Customer care, they told me that they will waiver the amount for value added services (Rs 415).
but I have to pay remaining amount including 513.8 which don’t have details in the bill. customer care explained me that amount for internet usage.
After deactivation I didn't used internet, from the bill it showing, I didn't crossed the allowed data( one GB for one month , but utilized less than(489 MB) half GB for 21 days )
I called 3 times again to get rectify the issue, i got a information that , they will call me back within 4 hours, i didn't received any calls.
I mailed to the following nodal officer for any help.
nodalofficer.[protected]@airtel.in
but i didn't received any reply.

There is no response from the customer care to solve the issue,
Why should I pay an amount which I didn't utilize?

Regards
Shafeek

If there is a problem with loading airtel money via debit card, it should have been prominently displayed on the website, and the transaction should have been disabled, instead of allowing users to go the finale and then announce recredit in 5 days - the # is [protected]

today at 8.03 pm i got miss call from [protected] claiming for 25 lakhs rs lottry when i suspects the disconnected and call from +121 but again i show doubt and did some quarries the disconnects ...wot i do fo this weather i go to make any FIR?



ashish

Respected sir,
My mobil number is. [protected].. I need the call history of incoming and outgoing calls of this number for the month of october,november and december 2012.. I kindly request you to send me the call history through email or through anything.. Please kindly give an reply..! I need the call history very urgently so please kindly do help me.

This is regarding LL number [protected].
I am not using this number since last 6 months as I shifted to other place, still I am keep receving the internet bill.
Every month I call Airtel that I don;t have connection anymore that then redeem the amount, but this keep happening
This month again I got bill of 661 Rs even I have cancelled the connection.

Already number of times I escalated issue to nodel office, however still waiting for solution

Please help me to get the issue resolved asap

Regards,
Customer

acc. balence 200 debit lekin recharge hua nahi id no.[protected] (airtel digital tv)

Dear Sir/Madam,

As a responsible citizen of India i would like to raise a concern on fake calling from Pakistan (+92) country. Since yesterday i received 4-5 times missed call from below number:

1) [protected] at 4:12PM on 31 dec 2012
2) [protected] at 10:39am on 1 Jan 2013
3) [protected] at 11:31am on 1 Jan 2013
4) [protected] at 11:41am on 1 Jan 2013
5) [protected] at 11:42am on 1 Jan 2013

I unfortunately called at this num to inquire who is giving my missed calls. They ppl told you have got Rs 25lakhs of Lottery from airtel. They gave me some number 89910 (which i feel will be use number who responded back to their missed calls). The talk went for 1min 30 sec when i cut the call.

I'm concerned if they would have tracked my mobile phone IMEI num which they can utilize for some other purpose.

I request you to please take this seriously and barr this number from entering India. This can cause our nation a big cause.

Note: I'm not mentioning my mb num here coz i dont want to be a victim of fake calls. But pls let me know if you want my num to be mention here.

Your Sincerely

I bought Airtel DTH connection on 22nd on Dec 2012 at around 1100 IST and due to already connections available in my society i had to cancel this connection.

I contacted the Airtel DTH customer care and reported them about the cancellation on my connection on 22nd Dec 2012 at 1700 IST. It was confirmed to me that the connection can be cancelled and the refund will be made in 5-8 days.

but since then i am unable to get through to the customer care that can assist me on this. I called them atleast 15-20 times and i was always told that they will transfer the call to some senior and was always kept on waiting for more than 15 mins or so.

Customer ID: [protected]

Br,
Rohit