Airtel Complaints & Reviews

Complaint Number[protected]

As per our talks with Mrs.Jyoti, I am sincerely unhappy with the solution. She is offering me discounts for services I have not used.

My complaint is why & how will I send same MMS to each number 11 times, (this is very clear from my itemized bill attached)

It cant be blamed on the handset as I had sent many other SMS before and after this issue with the same settings on My Blackberry 9360 Curve. Why will this SMS get converted to MMS and go 11 times on its own??

Mr.Navaz WCC MO, has sent a very positive email saying that these charges will not be applicable for me. But even written promises by Airtel go fake, and the highly trained staff handles all issues very diplomatically (unaware about the issues).

I am continuously calling on 121, 198, appellate since 11th Nov as soon as I realised the ISSUE being done and yet there is nothing more than Auto-Responses. "Customer is KING" is an old saying when not followed can cause serious troubles.

I will not bear all this dictatorship by Airtel and go to all higher levels and Public Forums with this matter till my complaint is resolved satisfactorily.

Shibabat S.Kanungo
[protected]

3emails received from Airtel :-

****************************************************************
Namaste!
You wrote in on 26 November 2012, regarding the billing discrepancy for your airtel mobile number [protected].

We regret to inform you that we were unsuccessful in our attempts to reach you on [protected] on 27 November 2012 at 06:15 PM, as the number was not contactable.
Further, we would like to inform you that we have already raised a complaint regarding the billing discrepancy with the relevant team. For your reference, the unique service request number is 47278719. Our team will contact you by 29 November 2012 by 04:15 PM, with an update on the same.
We regret the inconvenience caused to you.
We hope that we have been able to assist you suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198(toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.


Yours sincerely Shalu Appellate Office bharti airtel limited

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Namaste Mr. Nikam,
You wrote in on 25 November 2012, regarding the billing discrepncy for your airtel mobile number [protected].

We would like to inform you that to address your current concern, we have raised a complaint regarding balance depletion with the relevant team. For your reference, the unique service request number is 47278719. Our team will contact you by 29 November 2012 with an update on the same.

Customer delight and services have always been the main area of focus for airtel. We appreciate your patience and kind cooperation.
Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 (toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal Team will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal Team you may send an email at appellate.[protected]@in.airtel.com or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Yours sincerely Pulkit Appellate Office bharti airtel limited---

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Namaste!

Ref: Email dated[protected], mentioning concern regarding MMS charges for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that, you will not been charged for the same, if you will charge in your forthcoming bill dated[protected] revert back for the charges applicable for the same on your bill.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Navaz WCC MO
Customer Care
Bharti Airtel Limited

On 24th October 2012 I registered a complaint with this pathetic Customer care service of Airtel DTH regarding my set top box. Thankfully after waiting for a week their poor engineers made a visit and said that the set top box is faulty and they will replace it. They went back to bring a replacement but never came back and my complaint was closed as resolved without asking me. I reopened the complaint after 3 weeks i.e. on 30th November and since then it is been a mental torture for me. After several escalations and hours of calling at customer care service center of Airtel DTH none of their engineers bothered to give me a call or give me a visit. I was calling them every time and never got a call in return. From last 5 weeks I am not able to use the services in-spite of paying 320 bucks each month . At 6 PM on 2nd December I again received a message that your complaint 26435362 has been resolved.
The escalation departments personnel names are Firdaus & Yogesh Patel who made false promise to me.
I hereby demand at least 3 months of subscription as financial damage repayment and the mental torture that I am undergoing right now.
If this is not possible I request Airtel DTH engineers to remove the connection and give me my 1600 bucks back which I paid during installation. Please note that this connection is only 5 months old. At the time of this complaint registration my problem stands unresolved.
I request consumer court forum to kindly look into the matter as I can't take it more.
Customer ID : [protected]

Hello,

This is regarding the broadband connection for the Land line number: [protected] of Airtel. I took this connection last month only. I got a call from one of the executive saying that I have a balance due of Rs. 645 on my previous connection on the same address which I disconnected 2 years back. On asking for details 3 of customer care executives replied they cannot provide the details as the records are very old. Only after lot arguments and my plans to move to consumer court, one of you floor supervisor gave me the information that the amount is due for Dec’2011, which is also not correct. I disconnected the previous broadband connection in July so how could the due amount belongs to December.

Secondly, I did not get any call, letter or any bill regarding this due amount in the span of 2 years. Suddenly after taking the new connection they told me to pay the bill as I already paid the advance amount and now I can not do anything. They do not not have any proper details of the pending bill and they disconnected the broadband connection based on the same.

Lastly, I already sent the mail for disconnecting my broadband connection on 19th Nov, 2012. Instead of refunding my advance amount amount they sent me the bill for this whole month when my connection is already disconnected from the beginning of the month.

I request Airtel to take this matter seriously.

Thanks

fraud call saying I won Airtel Lucky draw of Rs. 25 lakh.
Sir, I am getting calls from a number [protected], and he has given me another no. of Mr. Rajesh Bala ([protected]) and he is saying I won 25Lac Airtel lucky draw lottery. The guy is saying is calling from New delhi and asking me to gie my account no. to him and he'll transfer money within 5 minutes in my account....I think, they are fraud and mischief for innocent people of our society.. My question is why some people are defaming Airtel's name? Why Police or vigilance not tracing this kind of fraud people? At lease Airtel company should take action immediate action against them.

I got a call saying I won Rs. 25 Lakh for my mobile number in a lucky draw conducted by airtel. They asked to call on [protected] to get the details about the prize. I found out that many others are receiving similar calls. It would be a great help if such fraud calling can be stopped.

I am receiving bills from M/s Airtel at my address for mobile numbers [protected] and[protected]. The bills are in the name of one Sagar Gaddam of Spice BPO Srevices Ltd. I or my my family members do not know any Sagar Gaddam. We have been living at this address since 1991. None o[censored]s ever had an Airtel number.

As these numbers have been fraudulently obtained susing our address and we apprehend that the person may use these for anti social or criminal activities, I requested M/s Airtel investigate and put an end to the problem including filing police a case against the fraudster. I also requested them to give me copies of the documents submitted by the person as proof of address as I felt our privacy has been compromised. M/s Airtel informed me that according to their records the address is correct. I contacted the person in his number above and he told me that he had given his correct address which is at Byculla to M/s Airtel and it must be M/s Airtel who has done the mischief.

Thereafter I sent several requests to M/s Airtel asking them to put an end to my misery. They give evasive replies. Once they asked me to go to them along with my proof of address and identity! I even filed an application before their appellate officer which is yet to be replied to.

I far as I know mobile service providers are required to meticulously verify the identity and address proof of their clients as per existing law. Here, even after pointing out the mischief and potential mischief, M/s Artel is taking no action!

I am still getting bills from M/s Airtel relating to the above numbers at my address.

I am unable to make payment of my IPad Internet service provided by Airtel through no [protected] for the period 20 th October to 19th November as the relevant bill not received. I have requested for change of the service from official to personal and this has been registered with Airtel vide ref no MUPA048223 most probably on 26th November(I do not exactly remember the date). I have also requested for address change as under:
Bhaskar Niyogi
Flat No B-903, Akruti Atria,N.S. Phadke Road, Sai Wadi, Andheri East, Mumbai-400069.
Tks
B.Niyogi

I got a recharge of 200/- on Nov 27 which i noticed had gotten over despite me making hardly any calls on Dec 1st. I assumed it happened because my internet recharge having gotten over.

So on Dec 1st i got an internet pack of Rs. 98 and a full talktime recharge of 333/- from the airtel website (www.airtel.in), at around 4.30pm in the evening. I have hardly placed any calls on saturday or sunday and this morning when i tried to place a call, i was told that my account balance was too low to place a call. Astonished, i checked my balance and it was a mere Rs. 20.80..

when i called up the cust care , they say my balance got deducted because the internet recharge accounts only for BROWSING and NOT DOWNLOADING. PLEASE TEACH YOUR CUSTOMER CARE THE BASICS OF INTERNET RECHARGES. When i told her that my APN is mobile office and not airtellive , she still refused to help me. and when i asked to speak with the superviser, she didnt do that either. On my insisting a lot to complain to you, she put me on hold and later said the supervisor is busy and would call me in the next half hour. When i asked her to register my complaint , she seemed reluctant. Then she said she will do it and that i will recieve a message.

NEITHER HAPPENED AFTER THAT.

sir,
My ph no-[protected]

i m using airtel 37 (370)local/std message pack for last couple of month and itz an auto renewable plan. but without intimation they change their plan to only local message pack and re-activated my message pack plan. In the reactivated message also they written 370 local/std message pack. i hav a copy that message also, and all other previous messages of airtel but they never given me any change of plan intimation message prior to balance deduction.
i hav call their customer support, but they said itz a techinical issue tat u d'nt get message so we can't refund ur amount.
Now if my plan change on the fly how the hell i should know???? and what should i do wit my current plan i had no use of local messages. i want my money back also my std msg deducted charges bcoz for their technical fault why should i pay from my pocket.

i have air tel prepaid connection with no. [protected]. from past 5 days , airtel is deducting money without any call from me. even when i unlock my phone, it is cutting money. please help.

Hello,

My agony with. Airtel continues time and again. I see all your efforts of
improving customer service in vain with un trained field executives. Absolute
no co-ordination between sales n technical team.. I requested for a new
broadband connection, that time I was told our field executive will come check
the feasibility in your area and confirm. For all this drama it took one week.
Later a persons call me and confirms I am approved a connection. He comes home,
I fill the application, give him advanced rental for one month and he goes. I
requested for a 4mbps line. All done assured by sales guy u will get it. After
3 days a team comes to do the installation at my place. He connects me a 2mbps
line. I said I asked for 4. He call same manager of his and that guy tells me
that my area is feasible only for 2. Ok i go with your word. My question here
is why was this information given to me by your sales guy. I would have made a
decision to go with another service provider. I feel all you guys train your
staff is to say sorry and apologize to ur customers, rather train them to
communicate well internally and avoid having a sorry figure with ur customers..
My current status is no internet can't work. No proper reply from CSE's..
Also I got to know Airtel is ranked no 1 brand, I wonder how??? With the above
incidence happening repeatedly with me. When I took GSM & BB connection I had
to go through the same thing... Why??? My details are as mentioned below :

Name ; Rony Silveira
Mob : [protected]
LL: 49539289
Ac NO: [protected]
Complaint No : 25315148.

Yesterday the technical guys came home at 11:30 pm in the night. I don't think this is a decent time to go to any customers place. Still my problem is not resolved. I asked for 4mbps line and got a 2 mbps line and even that does not connect. I never get a 2 mbps speed.

I hope this is resolved at the earliest.

regards
Rony

I AM USING airtel [protected] FROM 2003 ONWARDS. THIS IS A POSTPAID CONNECTION TILL JULY 2012. There after i have requested you to change it to prepaid and accordingly you have changed after recovering all the dues. Despite that you have again sent a bill of Rs4.88 again and since the amount is less i paid online vide Bill Date 27-Oct-2012,Transaction Ref. EBP13937382,Reference No. IB10327910. I surprise to know that my no is not active and is in market. I want that number and you kindly pursue to activate.

Krishna Mohan

I have discontinued one of my postpaid connection to Airtel on 07/11/2012 at Airtel Showroom at City Centre, Kolkata. Before discontinuation I have paid all the due amount on this no and Airtel customer care executive provided me a confirmation slip for discontinuation of the Airtel no.
Today airtel sent me one bill and where bill period has been mentioned as 20-Oct-2012 to 19-Nov-2012 and a rental of Rs. 224.00 has been charged.

I wonder why this kind of embarrassment has been going on and seriously I am wasting my time and money. This is nothing but cheating.

Please take necessary actions before thay harrash other customers like me.

Discontinued mobile no : [protected]
Airtel relationship no : [protected]

Thanks,
Arka Prava Ghosh
M : [protected]
E: [protected]@gmail.com

I have an Airtel IP tv connection which entitles me o[censored]nlimited data plan. Of late I have been receiving huge hike in my bill. I have a 999 plan and I am receiving a bill of Rs 1400 I have paid this bill twice but I was unwilling of continuing the service of Airtel any more. I was been promised by the representative that they will change my plan and now on I will not be receiving the bill of more than Rs 1100 however they have again send a bill of 1400. I for sure am not going to pay this amount again as a have repeatedly send email to airtel and called but action has not been taken in this matter.

Respected Sir/Madam,

I am holding a Airtel Mobile No-[protected] from approximately from Last 8
Years due to some financial problems i was unable to pay the bills but it is
not done intentionally hope you understand the situation, But on 11 October
2012 my family members and friends started receiving harassing calls from
[protected] a Airtel Collection team from New Delhi the caller Name- Riya and
Supervisor Mr. Sharma and they said that Mr. Sai Sunder Pandey is 420 and
you are a guarantor for paying the due amount, during calling all these people
they called my wife they abused her and said your husband call to other girls
between 12AM to 4 AM, Now this wrong statement has created a family problem for
me and they have spoiled my image in front of my close ones ,now the situation
is serious that I might take some wrong steps it may be a suicide attempt also
as my marriage is on stake, I hope you can understand my problem because they
are not authorized to use my personal call details.



I request you please take a strict action against the team members of Bharti Airtel

Hi,

I am writing this mail to express my frustration towards the bad customer service I have been receiving.
My account # [protected].
Whenever I call, my call is transferred to the Technical Team, where I am put on hold for several minutes and at last being disconnected.
If this is the kind of service you intend to provide...please disconnect the connection with immediate effect and let me know the charges accumulated till date on pro-rata basis.

I have been unable to connect to the wi-fi connection with one of my laptops. Also when I connect through the lan cable, it gives me download speed of around 1.2 mbps.

Please fix this immediately or let me know if you can't/don't want to fix the issue.
I very well see that Airtel is going the way of being a good consumer friendly company to a non-consumer friendly.

sir,
As an esteemed customer of airtel from last around 10 yrs today at around 1;05pm to 2;00pm they people have deducted rs350 from my account stating that i have downloaded games in my phone but sir i even havent used internet at that time so i request you to see in to this matter and help me to get that amount back in my account.
regards
varun

[protected] Nober na doqu ment jama kraviya pasi pan card chalu nathi thayu.

sim card and i send the message to you from my email pls check it.

As a subscriber of 'South Super Value Sports' pack, I was enjoying ESPN, Star Sports & Star Cricket for the last few years. Effective today, Airtel has removed these channels from the pack and replaced them with Trace Sports & Sony Six, which I guess nobody would choose to watch. And, if I have to continue enjoying the original channels, I need to pay more. When I initially went for Airtel Digital, I had compared the packages with those from the competitors and decided on Airtel. Now, I am having to repent whether my choice was wrong. I have been searching consumer forums and my feelings have been echoed by many customers of Airtel. This amounts to plain cheating by Airtel.

Maheswaran A
Airtel Cust. ID: [protected]