Airtel Complaints & Reviews

I AND MY HUSBAND MOHD. YASIN HAVE 3 AIRTEL LAND LINE NUMBERS[protected],[protected],[protected]. FOR THE LAST ONE WE HAVE REQUESTING AIRTEL TO DEACTIVATE "HUNTING FACILITY" ON THESE 3 NUMBERS. AND THIS FACILITY WAS PROVIDED BY AIRTEL ON THEIR OWN AND WE DID NOT WANT IT. WE HAD MADE INNUMEROUS COMPLAINTS BUT TO NO AVAIL. DAY BEFORE AGAIN WE MADE A COMPLAINT NO.: 25268602. THIS WAS CHANGED TO 25327034 YESTERDAY AND AGAIN CHANGED TO 25344406 TODAY MORNING.

THESE NUMBERS ARE BEING USED IN OUR BUSINESS PREMISES.

NOW AIRTEL HAS GONE AND DEACTIVATED NO.:[protected] COMPLETELY AND ARE SAYING THAT IT WILL TAKE THEM 7 DAYS TO RESTORE/ACTIVATE THE PHONE BACK, AS THE SAME HAS BEEN DEACTIVATED AT THEIR BACKEND OFFICE.

MY QUESTION IS WHO WILL PAY FOR THE BUSINESS LOSS WE WILL BE SUFFERING WITHOUT PHONE FOR A WEEK? WHOSE FAULT IS IT - AIRTEL. WHEN WE HAVE ONLY ASKED THE HUNTING FACILITY TO BE DEACTIVATED.

ACHALAYASIN - [protected]; MOHD. YASIN - [protected]

For past one week, my phone has been deducting my balance without me actually making a single call. Earlier they were cutting 10 paisa... now its moved to Rs. 2. 40 paise. The message keeps coming in with the amount it is deducting and my current balance.. The call duration is always shown zero. I have tried calling their customer care but none of their executives are busy. I had recharged my phone with 100 Rs and now i have .21 paise left in my account and at least half the amount has been self deducted (WITHOUT ME MAKING A SINGLE CALL)
Kindly look into my matter, its high time Airtel stop telling public how its the no. 1 telecommunication company and advertising it continuously.

Sir/Madam

This is in regard to the unnecessary deduction of value regularly from my mobile connection for last 2-3 weeks . I am Sumantra Sarathi Das and my pre paid mobile no is [protected].
I am in utter surprise that from last 2-3 weeks again there is constantly value deduction from my number .it is very surprising that there is no customer service person to respond to my call. How can Airtel activate any scheme in my number without asking me.
This same incident happened many times in my mobile number previosly.Later when approached consumer forum, airtel reembursed my money..
Plz look into the issue .

Thankyou
Regards
Sumantra Sarathi Das

I have switched to from TATA DOCOMO network to AIRTEL network a month ago
(due to very low network coverage of docomo in my office) by
submission of proof in AnnaNagar Airtel showroom, I used it for the first two
weeks without any inconvenience, but on 16.11.2012 Friday morning my outgoing
calls were blocked. Then I went to AnnaNagar Airtel showroom on that day
evening itself and submitted my proofs again, they said it will be activated
with in three working days. But it was not activated.

Then I went to AnnaNagar Airtel showroom again on 21.11.2012 they said that the
form was submitted from our end dated 20.11.2012 with LCS No.28. They asked me
to call from the landline(prepaid) in showroom. One of the customer care
employee picked up and said it will be activated in an hour but it was not
activated(note: when i enquired customer care executive said that my outgoing
calls were blocked due to loss of mobile on 21.11.2012).

Again i went to AnnaNagar Airtel showroom on 23.11.2012, one of the employee
asked me to call from the landline available, when i called one picked up the
call and said it was released and you will be able to make outgoing calls.

But today morning(27.11.2012) my incoming calls were also blocked. When i
called to customer care from another number they said my number was deactivated
for not submitting the proof.

I was using this number for the past five years. I have given this number for
all sort of official and banking purpose.

Note: When ever i call to customer care employees are giving fake information.

Kindly let me know whats happening on your side and I want my number back again
in active condition as soon as possible.
Deactivated airtel number: [protected]

--
Regards,

Saravanan.K
Threat Research Analyst
McAfee Avert labs
Alternate mobile number: [protected]

Sir,
my mobile no [protected],
mail: [protected]@gmail.com
I have bought a 25rs internet pack scratch card, i have scratched that heavily so that i can't see clearly some numbers, i have called the customer care for help but they could'nt help me, SERIAL NO of the scratch card is [protected], will you please help me to use that card, so that my 25rs wouldn't be waste.

We applied for Airtel Leased line service (Marath halli area, Bangalore) on Aug 20th 2012 with Airtel representatives Mr. Puspraj and submitted all our documents and check of Rs 17000 post feasibility check from Airtel engineers. After repeated follow up with representatives and escalation to Area Manager Mr. Purushotham in SEP'12 and Oct'2012, we got commitment that, the line will be activated within a week. Again, there is no response from any of the folks including the escalation point.
In the month of Nov'2012, after following up again, with Area Manager, We understand that the representative is on vacation and our case will be taken forward upon his return.
Again, there is no update... We had to follow up again to get the status and we are asked to send an email for cancellation whereas the cancellation of application is initiated from airtel due to their inability to deliver the service.

During the month of Aug2012 to Nov2012, we lost business of few lakhs due to repeated false commitment from Airtel representatives and now I got an email stating ,the refund will take 30 days. This is certainly not professional and not fair.

Deactivation of auto subscription
To
The customer care,
Airtel India

This is regarding my celebrity wellness mall subscription, which is renewing automatically. Stop this auto subscription and deactivate it permanently.
My cell no is [protected]
Network service - Prepaid

Palaniselvam M

Sir
My post paid Mobile No is [protected] and [protected] . I have requested the CC of Air Tel Services t activate my DND services for commercial SMS But they have blocked my All sms services. Even I can not receive any sms from my family members or even from any of my either mobile

Please help and get solved my problem
R.k.Ghai

Hi Support Desk,

Please share the following information

a) Contact Information of your Nodal Officer
b) Reason for Denial of Address Verfication for the Phone Number 998-999-XXXX

I am holding the Airtel Phone 998-999-XXXX. The issue I am facing is that the Service is being disconnected in lieu of Address Verification Failure.

I had submitted all documents along with Rs. 500 activation charge for my number including copy of my passport and two photographs.
The Address in Passport is valid, and is verified multiple times by various service providers.

1) Your Executive Anand, has written that the address is incorrect and he made attempt to contact me on my number during verification. Both did not happen, neither I get any call, nor did anyone turn up for verification - Outcome - Status of Sim - Disconnected.

2) I made multiple attempts to contact your service center and Spoke to Mr. Moses and Mr. Varadaraj, both denied anything they could do.

This has happened twice, question I have is, are your guys up to their job or your primary motto is to harass paying customers? If not action is taken in this matter in next 48 hours, I am going to write to TRAI's local Authority, seeking their help to resolve this.

Copy of this email is also published on Complaints.in

i have been using airtel broadband since 2 years. but never in my last 2 years have i received the correct bill. i have been overcharged around 150 rupees each month. since last 6 month they have even stop adjusting the amount in my bills. on request for disconnection they are not disconnecting it. my broadband is not working since lat month still i have been charged monthly rental for the same.

Sir,
My airtel dth id is[protected]. i am facing above problem since 1-2 months. i have done so many complain but they are not able to resolve it always they take time of 24 hours and after 24 hrs they again take 24 hrs. as my old parents only available at my home when i came they told us , then we have talk to customer care on 21 oct ask that problem will resolve within 24 hrs but no body has came, we talk to engineer they told...

Dear Sir,

my name is Anish Singh, I use Airtel mobile network prepaid SIM last 4 years . My Mobile no. [protected] .last 3 years my call rate deduction 50p/min Airtel to Airtel & 60p/min Airtel to other.but last 2to 3 week automatically plan change 1rs/min A to A & A to Others. I complain 2 to 3 time in airtel customer Care Complain No.198 but problem is same.
Please change my call rate 50p/min Airtel to Airtel & 60p/min Airtel to other.

Your Fitfully & Regards,
Anish Singh.

I am Mr. Rahemat ali mohammed.Today at around 11 a.m., I recieved an sms from airtel stating that Rs.32 has been reduced from my account for a value added service, while I have not activated anny value added service. Furthermore, they are not answering any calla when it is not break time. Irequest thr customer forum to please take required action.
Thank you

Hi,

Today I got miscall from no [protected] @ 11.11 am on 28th Nove 2012. I was surprised to know that its Pakistan's ISD code. We dont know anybody in Pakistan and really surprised to get a mis call from them. I dont have ISD facility activated on my mobile no. So I could nt call back on the no to check the further details.

I think Airtel should look into this.

Anand.
Pune, Maharashtra.
[protected]

Honorable Judges & Members,

Please Help me out....

I am fed-up with the kind of service and money extracting machine Airtel has become... I have been with Airtel since 2007 and ever since then something after the other is happening... I have given couple of complaints online earlier and people call me from Delhi Office and every time they ask me not to file complaint on consumer forum. Later in few weeks something after the other is done.... Every month I recharge my number with Rs 26/- which is for free 200 sms's per month. This month I did the same thing just after 2 days my phone gets recharged automatically with same Rs 26/- Balance deducted. Last year I had recharged my number with call charges reducer I think it was 54/- rupees or some amount. After few months my calls started getting charged 1rupee per minute, Automatically services cancelled I had to face many call releases from 121. Now still my calls get charged in a funny format a 21 second call gets 54piase charges and a 9 seconds call ends up with 34piase charges

Since I got this number I have never requested for any caller tune so why I'll do the same,
Now the reason of contacting you guys is On the 20th of this month I had received a call from my friend which was a INCOMING CALL to me;
When I disconnected the call I received from (AA-OMHTUN) a SMS saying you tried coping Hello tune. Please Call or SMS with 9 to[protected].....

I would like to Know how can One copy a Hello tune from a incoming call? Please try to get this issue resolved.... I want my money back & the ongoing harassment of calls been charged to their wish. Which is putting big holes in my pocket every month.

Regards,
Faisal
[protected]

Hiii...
I've been using airtel broadband internet with the landline no [protected] from Oct 1 st 2012.I've been misled reg an offer and been charged an addtional of 300/- for the same.When i called the customer care,they said that the offer is valid for the new connections taken from October 10th 2012.But the customer rep,who has all the req data abt my connection date,tricked me into accepting the offer n made a fool of me.All abt "Airtel being the no 1 customer service" is farce

I have been struggling to get the reply from your personnel. Can you pls suggest your ppl to reply. It is too frustating to such ignorance attitude from ur personnel! It is too pathetic that I need to reach a forum like this to just get the reply from you.

Pls read on:
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
From: Prasad ([protected]@gmail.com)
Sent: Tuesday, November 20, 2012 2:24 PM
To: '[protected]@in.Airtel.Com'
Subject: RE: Regd final settlement # [protected]...

Can you pls respond to this? I have not received any reply from you (other than the Acknowledgement).

Thx
Prasad

From: Prasad
Sent: Tuesday, November 06, 2012 4:38 PM
To: '[protected]@in.Airtel.Com'
Subject: Regd final settlement # [protected]...

Hi,

My DataCard (number#[protected]) bill is settled by your personnel by Suman ([protected]), Airtel, Bannergatta Branch, Blore immediately (28 July 2012). Refer the conversation between the numbers[protected]He called from this number) to my number [protected] on 26 July 2012 5:27 pm. I have paid the settled amount (1500-00 as settled by him). Even I have asked Narendra (person who collected the settlement amount from me; he is from same branch) while paying the amount. He told same amount[protected]. So, ideally this would have closed the issue. But new story started.

Just few days after the payment, I got calls (5 times almost) from your personnel to pay the remaining amount. He is using almost abusive language. He was asking about the settlement letter which I was not even aware of. Now, I came to know that your personnel intentionally didn't provide the settlement letter. At the time of payment I was not even aware of this settlement letter. Somehow I collected the conversation details with Suman and provided to him. After that I sent many mails to you asking for the letter. but no reply from your ppl (NOT EVEN SINGLE REPLY OTHER THAN ACKNOWLEDGEMENT MESSAGE). Almost 2 months over. Now 2 weeks back, I got mail again to pay the remaining amount. Now I came to know still the issue is open. When I tried to contact Suman he is trying to avoid the calls. I have made nearly 25 calls for the past 15 days. I spoke to almost all the following persons from that branch:

Manoj ([protected])
Rajeev ([protected])
Deepak ([protected])

All are playing in the same way. When I call, all are saying they are in some urgent call/meeting/busy and they would call me back; but no calls after that. It is too frustrating to see such behavior from your personnel. Same story for the past 2 weeks.

By all these experiences, I feel that your personnel have been doing all these intentionally...

Request to check this further & provide the settlement letter asap.

Prasad
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Airtel Connection

Add a Comment gagan kumar soni on Nov 27, 2012


regarding sim activation
Deae sir,
my name is gagan kumar soni, currently i,am working in gujrat .so. before 4 month i,am purchace new sim airtel prepaid connection in rajasthan kota.
sir, my sim connection is [protected] .so. before this sim purchase no body shopsmen tell me in about any regarding sim specification.
so,
shopsmen given me sim time no give information and without fillup form only tell me give my one photo & stick your signature.
so,
in this time iam recharge my sim .but no calling factilities. in my connection so. iam asking before same type one another connection close .
That is two mistake in airtel company .without any massage & alert .
so, please open my sim .we are facing problem as this company. already i,am told in airtel office in kota, but there are no body receive my complaint. and tell me you asked nodle officer but no receive my phone kindly further urgent cleare my complient
Thanks,
gagan kumar soni
[protected]

I got a message from "AT-AIRINF" reading "Thanks for downloading Hottie Naughty from Airtel. You have been charged Rs. 10"

I have not initiated to download any such application/VAS. Also by previous experiences I m sure that more balance will be deducted from my account as soon as recharge. Kindly deactivate these services and credit the charges back to my account.

I m using Airtel (same number - [protected]) since 2006 and these kind of deductions are frequent on my mobile. Please stop looting your one of the most loyal customer.

Regards,
Kiran Dhanave
[protected]

I had received a phone call from airtel digital tv,that if you recharge with either 310, 410 or 510 you are entitled to get a cash back of 15% of the recharge amount. This amount would be credited within 48 hrs of recharge in your account.

I made a onlline recharge payment of 510 on 25th of November 2012. And when I checked on 27thNovemeber only 30Rs were credited as cashback in my account.

So I called up the customer care centre and enquired about the same to which the executive replies that the scheme was the same that 30Rs will be credited to my account.

I told the person that I had got a phone call from your side and also the messages used to flash on my TV about the same scheme to which they replied that before recharge you should cross check with customer care whether the scheme is still going.

I also talked to the escalation department but in vain.

This is a cheating and so many people like me would have been cheated.
Something needs to be done urgently