Airtel Complaints & Reviews

Name: Rajesh Mewada - Air-tel Digital TV Customer ID[protected]
I have subscribed for Economy pack with sports channel like ESPN, Star Sports, Star Cricket. These all channels are stopped to telecast without any prior information/notice in written.

While approached to customer care number. IVR is straightaway asking for add up separate package worth Rs. 50 for these channels.

Airtel Customer service has been getting pathetic day by day.. The calls for so called "Platinum customer" is kept on hold for not less than 20 mins. I have been getting missed calls from the welcome dept (Rep - Prakash) at randoms hours and on complaining the Executive (name of the rep : Shabnam) tells to register a police complain instead of noting a complain to take action against the employee. On asking for escalation the rep disconnects the calls..Disgusting..hmpf

- Is this what they call customer service??
- Are the customer valued??

Hi,

i m from chennai, since today morning they have removed the ess channels from ADTV. I have specifically selected super value pack(RS.209+25 OTHER ADDON CHANNELS) for these sports channels.. This is very unfair especially when Indian cricket season starts from today.They are forcing us to buy an 50rs addon ess channels.I think its time to change the digital operator........

Till yesterday night Star Cricket was shown by Airtel Digitel TV with a pacakge Super value advance pack of Rs. 275. per month. Surprisingly today morning without any notice Airtel Digitel TV has removed Star Cricket, Star Sports and ESPN channels from said package. Instead of that Airtel has added 233 and 234 new channels of no use.

On customer care we were responded after 3 hous that this is company policy that without informing...

I made a complaint regarding price hike without prior intimation and signal loss resulting only limited channels to view about 1 and a half month back approx in Aitrel Digital TV customer care however no resolution has been provided yet and the problem is still there. After making no. of complaints to customer care and their nodal office only the assurance was provided but nothing has been done yet. I found Airtel digital service the most pathetic service in the market and most inefficient management I have seen ever. Worthless customer service with no proper knowledge and customer handling skills. For last 4-5 days we are unable to view a single channel, inspite of making no. of complaints nobody bothered to rectify the problem. We are deprived of watching TV which is the only entertainment source and my daughter asks me everybody about it. I am really disappointed, annoyed and frustrated with Airtel services their management and staff.

India top and most pathetic and worst telecom srvice provider is AIRTEL it is in all aspects they cover everything in being bad the most pathetic customer serivce and worst attitude of the customer service personnel, the network is bad always and everywhere, calls keep droping. No connections. the system on its own shows our device as shut down. THere is no voice clarity. apart from these technica
l issues they have billing issues too they show some thing else when we sign up for the plan but the truth is they change as they wish, the call rates are totally different from what we are shown and what we get in our bills, they are really bad guys who dupe people. No one should be encouraged to use airtel, I will honestly cherish the moment this company drowns. I will never wish this company anything good. Their customer service people have actually harrased me badly. Since we dont have easy access to any lawyer they think they can do anything they want. How do we free of cost put a legal case against such stupid and worst companies. The biggest case was even when i had cancelled my number 6 months ago by even talking to their call centre people and writing official emails they kept generating bills with rental plans of Rs 599 per month and for 6 months they dragged this issue and never actaully cancelled the number and finally when i did not pay the rental amount they sent a legal notice, what the [censored] i have cancelled this number but still they generated the bills and dragged the issue for 6 months and then made me pay by sending legal notcies such is the bad practice of airtel. also behold this plan of Rs 599 monthly rental also was not choosen by me but these people automatically updated this plan on my number even without telling me such worst attitude of these companies. For the money they have looted from me they will suffer badly and trust me such type of attitude will bring this company down very soon

Dear sir/madam,

I recently converted to Airtel prepaid service provider from the VODAFONE prepaid through MOBILE NUMBER PORTABLE SYSTEM.
I am using mobile number :[protected], but the service is blocked from 10th november 2012 although I submitted the required documents to the concerned retail outlet of Airtel Communications. I am very unhappy with the service of Airtel as I lost my business transactions as the service is denied without prior notice. I want to move legally for my loss of business from 10th november 2012.


Regards,
M.V.V.S.NARAYANA REDDY,
[protected].
G. MAMIDADA - 533344.

HI,

I am using Airtel DTH from the past 2 yrs.
2 weeks back i have taken South economy sports package(for 6 months) which includes most of the sports channels and also South channels.
Today morning i am not getting the sports channels which i have taken(ESPN, Star sports, Start cricket).
When i call the customer care they say they have changed the package and if i need these channels i have to take a special small package.

What is the point in taking a package for 6 months when i am not guaranteed of these channels. Now they are not even ready to cancel the package.

What can be done now.

Aravind

Hi,

I had paid the money with advance rental for economy sports for which validity expires in July'13.

The package included these channels espn, star sports, star cricket.
They have dropped the channels without notifying the customers.

What should be the action ahead ?

As per TRAI they are not allowed to drop the channels from the package, if advance rent has already been paid.

Regards,
Sagar

I am a customer of airtel digital tv. I am using economy sports pack but from today ESPN is lost from list of channels from today i am not able to view ESPN in this pack plese look into this matter...

Sir
. I prem p das, using airtel services and facing problems of deducting money from my account with out my permission,an SMS given below for reference. My money has been deducted without my authorization. And the customer care is not responding(my call record can be checked.


SMS FROM AIRTEL

Thank You for choosing WAPBOLSPLSUB_1 on your airtel mobile. You have been charged Rs.1.0 for 1 days and your account balance post charging is Rs60.18 at 17:31.

AIRTEL DTH customer Id No.[protected]
Dear sir,

With ref to complaint no:DT[protected] , I herewith bring the following grievances

1.I successfully availed annual subscription along with set top box, and now recharged for 3 months, while all my colleagues and neighbors changed to TATA SKY , I've decided to stay with AIRTEL

2.I inquired the customer care executive regarding packages and she changed my existing package to south super value without my permission, later after repeated request for 2 days by sending email one person call backed and informed me that he has changed channels as per my request somehow the channels were restored

3.On DIWALI day , suddenly all channels were lost , no customer care executive is available for redress.

4.On repeated calls to customer care they told that some one will call back , but no one called( i spent more than Rs.200/- for phone calls)

5.Next day morning one executive called me again i explained, that with out my permission your changing my packages but her response was very poor i honestly requested her to refund my advance payment and terminate air tell services , she immedieatly disconnected.

6.I strongly protest for the inconvenience caused , that to on festival day when all my family members were gathered

7.Now I personally regret for staying with AIRTEL ,

8.I request AIRTEL DTH to please return my balance amount and stop services permanently

9.I resolved to go with TATA SKY( excellent in services and best in customer satisfaction)


Please do the need full immediately

Noel Prasanth M

I have taken Airtel 4g lite from one of the Airtel representative who promised that the service will be activated on the same day evening.
However today is 4 th day still they have not activated the service. Daily i call Airtel customer service what is the status they say that sorry sir your connection is not activated and say by tom it will get activated i lost hope on them that my service will get activated and asked them can you please provide me the process of giving back device and get my money back they said we can not refund. so i am in helpless state they are not activating the service or giving my money back.

i have airtel prepaid mobile connection no.[protected] and had recharged worth rupees 100 and now without doing any calls they have withdrawn all amount form my account making my balance as rupees SEVEN.i never subscribe to any other services although they keep on disturbing me day and night with ridiculous messages of various offers...i have lost my money and also am fed up with their attitude.this has happened for second time now..please make it possible to refund my money and activate DNC call service and stop these messages,

i am customer of airtel DTH no..[protected] and had working plan of approximately 240 rupees per month for last two years..now on 8th nov. they had converted my plan to 275 rupees on plea that they had added ECO SPORTS channel for which i had never requested as per my record...they are unneccessary withdrawing money from my account without having requested for the same...kindly help in this regard and get my money refunded...also they have deleted few channels from my original list at time of instalment of AIRTEL DTH connection like times now without ant information..kindly help in this regard too as these agencies are looting poor people without any mistake..kindly help.

I have purchased 3G wireless internet standard plan of Rs 450 on 11 th August '12. As per the plan my billing should have been(Not explained) one month but billing was done on 24 th Aug'12 thus reducing the @G benefits to 1G and charging at exorbitant rate for the rest of the uses which under signed had used within 2 G plan. Instead of paying Rs 450 plus taxes , i had to pay Rs 1200/- thus loosing due to adroitness on part of airtel.

I was charged an amount of Rupee 20 & Rupee 105 without any reason. Nor was I provided with any Text Message or call from the operator. When I called up the customer care regarding the Issue I was made to wait for 15 minutes and then I was forced with wrong information making it as a Statement When i told the operator to behave he misbehaved and disconnected the call. This has happened numerous times. I was not refunded or even provided with any SMS regarding my talk with the Customer care.

My Number Is [protected] & the call was made at 1:48Am on 14th November 2012 From the same number to 198 on Airtel's Network.

Akshay Kumar,
Student.

My airtel no. is [protected]. I recharged net pack of Rs. 98 two times, one is on 07/11/2012 at 12.1am and 2nd is on 07/11/2012 at 01.00am through my account which are not able to success completely. But the recharge amount Rs.98 was deducted two times from my account. For which I receive two messages from 121 that the deducted amount will be refund with in 4 days. But the amount is not refund till today. Contacting to airtel customer care they refuse.

i am getting a message of Charging Rs 5/- per day since 27/10/2012 . i am having mobile number having airtel connection cell no :[protected] and also My customer AIRTEL dish tv ID is[protected]. My request is not using that , hence by default i am used this through my mobile option or dish tv , pl disconnect it and do not charge . Pl confirm through by sending E mail - [protected]@drreddys.com

theres no reply to the mail sent below on 10.11.2012 to nodal officer, Customer Care and Mr Mittal.

This reflects how efficient the whole organisation is.

Hi! Airtel,

I have taken two new post paid connection whose number are : [protected], [protected] on 01.11.2012 from Airtel RelationShip Center, Ashram Road, Ahmedabad by depositing the below documents:
1) Photograph
2) Notarised rent agreement copy
3) PAN Card

The number was activated within 3 days of taking the connection.

Below are the problems which I have faced over last 4 days in terms of the quality of service provided by Airtel post which I have put a request to close down both the numbers and also it is requested that
The amount taken towards two new post paid connections be refunded back to me and I should not be charged for the period for which the two numbers have been active and used as it has only been 5-6 days
Since these numbers have been used and im forced to return back the two new connection due to your inefficient staff and service

• I received a message from Airtel on 09.11.2012 stating that my services would be barred as the address verification has failed as they could not find the address saved by them in the Airtel system

To my horror i found out that they have uploaded wrong address in Airtel system , I have attached the document submitted by me at ARC,Ahmedabad as address proof its clearly mentioned that my address is
C 201, Vraj Vihar 7 , Near 100 Ft Road, Prahlad Nagar, Ahmedabad but they have uploaded it as Jyoti Kalash Society,Near prernatirth Building, Jodhpur , Ahmedabad

It is bound to happen that they would be unable to trace my address , now its totally an error made by Airtel team.

After calling up customer care and talking to them for over 2 hrs I was said to again submit the documents at ARC, Ahmedabad

I fail to understand that if its your ARC , why cant you get the correct documents from them and rectify it in your system rather than asking me to go over there again and again.

No body was of any help after wasting 4 hrs yesterday on phone with support, henceforth I put a request for you to take back the connections


• After the above episode yesterday evening at 5:30 PM I got a call from one Ms Manisha pretending to be calling from Airtel Mumbai from [protected] and again wasting 1 Hr of mine trying to convince me to
Go to the ARC and submit the documents.

This was so unprofessional on behalf of Airtel to pretend to be calling from Mumbai support team and fooling the customer and trying to cover up the goo[censored]p and trying to retain the customer by getting in
Fraudulent activities.

• When I had applied for this new connection , I had clearly marked in the form for the GPRS services to be activated on both the numbers

I called up customer care on 8.11.2012 to check on the same as it was not activated, I was said that system are not functional. I asked them to take a complaint but that was not done

I again called up care on 9.11.2012 to check on the GPRS service , I was said that the systems are not working . I requested the supervisor to take down my number and take a complaint
As for last two days I have been trying to get in touch with care for the resolution of the problem but there was no resolution from his end

I fail to understand that your care actually is of no help. And I have to keep calling for three days to find out if your systems are working and if some supervisor is willing to work towards
Providing solution. The services were not active till yesterday evening.

After I asked them to close the connection and made them understand for 2 hrs, the GPRS was activated in 2 mins time.

• Rs 500/- towards each connection taken at your ARC , Ashram Road does not even reflect in your internal system. I donot understand why the same was taken as I have been using Post paid
Connection for almost 11 years now but have never paid anything for a new connection. Also if I have paid theres no record in your system.


Over last 4 days which I have been interacting with Airtel , I took the connection believing to get the best service but it’s a shock that your staff in Gujrat is real incapable of maintaining the standards
Service which is expected out of Airtel. Due to the inefficient service in the intial days of this connection I request you to close this connection and refund 1000/- against the two new connections and
Also not charge me for the 4-5 days for which the connection has been used, it’s a real harrowing experience which was not expected from Airtel. All in all it looks totally unprofessionally managed
business

Im attaching all the documents for your references.

Thx

Pankaj Singh Sengar