Airtel Complaints & Reviews

[protected]

I came back from shopping after 5 hours and disconnected my data card and it showed the usage is 2 GB. Nobody at home. The only application left open is outlook.
I do not download anything using this data card as it is does not have unlimited usage option. I purely took this for travel purpose to check my emails periodically. I have another beautiful internet connection at home with speed of 20Mbps.

I called the customer service and raised a question. They routed me to different departments (not a cold transfer had to call back every time). Customer service routed to billing dept, billing to technical, technical again to billing, billing again to technical dept. Nobody was willing to assist. Technical team said they will check and call back in hour and it is more than 20 days and I dint get anything on this. I don't know if in Airtel language 1 hour = ??

Called again after a week. Story repeated. Somebody even told me that it is a technical issue and will fix it in 2 days. Said "- Madam, The next usage message from airtel will show the actual usage". Waiting since 2 weeks, nothing has changed. I usually do not look at these messages as I am a limited user when it comes to datacard. But, I am curiously checking this message everyday to see if Airtel ever looked into my issue.

I was told that I have to wait until bill is generated to know why there was a usage. So, Is airtel expecting me to stop using their datacard for a month or so. Airtel is not technically equipped to tell what was the usage all about.

I am afraid to use this card as I do not know how the usage is calculated and if it ever goes wrong, Airtel does not have an answer until bill is generated. Not sure, if they will have an answer even after bill is generated.

BTW, in between, I sent an email to Airtel. Nobody ever got back.

Another story - Address verification. It's been over 3 months and the residence address verification is not done. They once deactivated the services and when I called back, they said address verification for your home address is not done. Well, I fixed an appointment, postponed all my plans and waited, nobody turned up. I called back two more times and fixed appointment. Same story. Address verification still not done.

Can I ever trust airtel datacard again. This is the pathetic and I definitely do not recommend Airtel broadband to any of my colleagues. This is a corporate connection.

i am using airtel connection from 8 years. now for 6 month have too much problem in network and when incoming call is comming the voice is not hearing clearly i have complaint so many time and change the sim two time but problem is not solve they told me problem is in your mobile i have change 3 set of mobile is Nokia, Samsung, apple but i face same problem and this handest company says to me problem in air tel sim, now i am using idea network they have no problem take action against on airtel they are making fool and missbehave with coustmors

I AM DOWNLOADING AN APPLICATION ( PANORAMA 360) WHICH IS OF 8 MB AND I HAVE ACTIVATED MY DATA CARD FROM LAST MONTH IN WHICH 25 MB FREE DOWNLOAD LEFT IN MY DATA CARD.WHEN I DOWNLOADED THE APPLICATION. FROM MY MAIN BALANCE THEY CHARGE Rs.256 . FOR WHAT THIS I DONT KNOW SO PLEASE TAKE AN ACTION ON THAT...

I bought an AIRTEL 3G DATA CARD for 999/-

My house is in Ananadnagar. The datacard does not work there. On repeated complaints, they came checked and confirmed that it does not work.

I used to work on the terrace to respond to my clients!

They said it will take 3 months to correct the issue as they have to put a tower there and they have regular complaints in that area.

I told them that please take back my data card and reimburse my money. (999). They refused. I took a stand that I too will not pay the bill as I was not given the promised 3G service. I got repeated calls from Airtel legal threatening me to pay up or face consequences!!!!

Is this how a leading player should display its leadership?

All I am asking is to take back the datacard which does not work and write off the bill as it does not work inside the house. I cant always go to terrace to work..

The bill for the month of September of my Airtel post-paid number [protected] was given as Rs 3800. The data usage was mentioned to be over 1Gb. The bill does not state the details. of browsing According to the bill, most of the gprs has been used in the wee hours of morning, with heavy download When I complained about this at the Airtel customer-care and the Apallete authority, I did not receive any satisfactory response. I was not provided with the details of downloads, and even after so many complaints and calls, I did not receive any reply. My phone was disconnected without any warning. Kindly look into the matter. I would not pay any extra amount for my connection. I need to get the details for the usage. If Airtel provides me the details o[censored]sage then i will not hesitate in making Payment.

Expecting a positve reply from Airtel.

Abhishek.

Whenever i recharge to my account the company will take some amount.. I ask to customer care they told you are activate service like that.. They take amount between 12.30Pm to 6 o`clock but i not using mobile for this timing because i went office our office mobile not allowed , Without my knowledge the service activated...Then I have net back also..Late Of time i given complaint to customer care but my problem not solving in this time...Now desired to change another network, i think many people hate airtel because they cheating customer... i thing airtel going local network.....my self really told airtel waste no response for customer.. only they aim earn money....

Reference:

1. Airtel Complaint# 25975659

On 03/Nov/2012, I called Airtel support helpline, requesting a package change. I requested to change my package to the following:

1. South Economy Sports (with Tamil and Telugu as optional regional
language packs) @ Rs 250 per month
2. HD Value pack @ Rs 81 per month

Despite Airtel support person confirming the new packages and confirming the monthly charges, the requested change apparently did not take effect at all. Due to this, Airtel continued to charge me more every day as per my earlier plan. Hence my account reached low balance sooner than it was supposed to and the service got suspended on Monday 12/Nov/2012. I made a call again to Airtel support line on Monday 12/Nov and realized that my package was never changed. I requested them to change my packed effective 03/Nov, the day I initially requested the change and credit the difference amount that was wrongfully charged to my account.

But to this day it did not happen, despite me calling Airtel support several times since. Due to Airtel's inability to solve my issue in a reasonable time frame and resume my TV service, I have decided not to use Airtel DTH service anymore and requested them to terminate my account and refund the amount that was overcharged. Its third day since I sent them email request for which I have not received any response.

I did not see any willingness from Airtel's part to fix the issue caused by their negligence. If I again top-up now they will happily take it and perhaps change my package, but I do not see any intention in them to credit back the amount they overcharged.

I do hope other consumers reading this will make smart choice when selecting a DTH provider.

I have purchased Airtel 3G data card for Rs.1000 through a Airtel authorized Dealer on 12th of November and the postpaid number for the same is [protected].I also completed my address verification on 15 th of November but still my data card is not get activated,i have contacted Airtel customer care service many times and registered complaints also but there is no proper response till date.i need to file a complaint against airtel to a consumer court please help me in this matter.

dear sir/madam

meri mobile sim card reject ho chuka tha,jese sawap karane ke liye mene itawa(kota)airtel office(yas enterprises)par date 14/11/12 ko
5pm par sampark kiya,vha par mujse 50rs lekar new sim card de diya gya.jiske card no.[protected] 32117 H1 hai new
new sim card chalu karane ki karpa kare.
vha par sampark karte hai to vo boklte hai aaj chalu ho jaye gi lekin 3din nikal chuke hai

Sir/Madam,

I am a customer of airtel with prepaid connection no. [protected] from Ahmedebad but now I want to move to other service provider. For this I applied for portability on 1.10.2012 (Unique Porting ID AG945512) and I had submitted all my documents of the new service provider. And I was told that it will be ported within 7 days of time. Meanwhile I received a call from airtel company and I told them the reasons and informed them not to call me again on this matter. I waited for 10 days but no action had been taken.
I applied for portability again on 19.10.2012 (Unique Porting ID AG178896) and STILL NOT DONE.
I wonder why the hell do the customer care people call every time I apply for portability, IF THEY DON’T UNDERSTAND THE BASIC THINGS. I REQUEST THE HIGHER AUTHORITIRES OF AIRTEL TO TRAIN THEM TO LISTEN TO THE REQUIREMENT OF THE COSTOMERS AND TAKE NECESSARY ACTIONS ACCORDINGLY. This is really fooling the customer.
I APPLIED FOR PORTABILITY THE THIRD TIME ON 04.11.2011 (UNIQUE PORTING ID AG286883)
Are they testing the level of patience of the customers…….

Requesting you to look into my matter and resolve the problem at the earliest


Thank you
Preetha Nair
(91-[protected])
Ahmedabad

Hello,

I have taken a micro SIM[protected] 8 H3) on 12th of Nov from Air-tel Store, Pothuri Complex, MG Road, Vijayawada-1 by submitting all the relevant documents. I was asked to wait for 8 working hours to get the SIM activated. I called up the customer care to know the status of the activation after 8 woring hrs they asked me wait till 16th of Nov i.e. for 4days to get the SIM activated. I waited till 17th Nov i.e. today and called up again to know the status but they said that their systems are getting upgraded & they cannot tell the status. I called up 4 to 5 times for the same query and every time they say that their systems are getting upgraded and moreover the customercare support persons speaks very rude without giving the proper information. I was still speaking on the call customercare person(Priyanka) has disconnected my call.

When I was asked to wait for 8hrs by airtel store people, why the customer care person are making delay in activating the SIM.

Please help me in the above issue.

Mobile No:[protected]
Name: Shaik Shaheed Nawaz

I have an airtel sim card [protected]. I approached airtel centre @ 100 ft rd indiranagar, Bangalore on 12.11.2012, to replace my sim with a micro sim keeping the same no. Of [protected]. I was issued the sim card with an assurance that the micro sim will be activated by Wednesday, 14.11.2012. As of today, the micro sim is yet to be activated. I have visited the airtel centre yesterday & they again gave me a FALSE commitment of the micro sim activation overnight, which has still. Not happened. There seems to be lot of arrogance in airtel being no. 1 in subscribers base & lack of any urgency towards resolving customer issue. I have also spoken the platinum customer care & lodged complaint. They always say, they have escalated the matter but, nothing is evident till now.

Hi,

I have registered to port my prepaid number from Tata docoma to Airtel on last Thursday.

But still the porting has not happened neither i haven't received any message from customer care stating its under processing.

Hence i am requesting to please check and let me know the status ASAP. Below are my details.

Name : Shafeek F
Mob No : [protected]
Location : Chennai , Tamil Nadu
Email ID : [protected]@gmail.com

Expecting a reply ASAP

hiii
i have a problem with Airtel Bharti Communication...
last 7 or 8 days i am suffering with the messaging service....on one particular number its not possible to send a msg from my number infact also nt possible to receive frm dat number...

3tyms i had a talk in customer care department bt they nt answer properly..............
my mobile no. is [protected]
nd my complain referenced no is CLSMS[protected]

take sum action against dis firm...
regard
mohit shah

hi
m shwetank mishra-[protected](airtel landline no),[protected](airtel mob no)..i hav a airtel broadband connection..somedays back i decided to disconnect my broadband connection but your represntative offrd me a diffent plan alongwith 1500rs of waiver...but the waiver is not yet provided..n dat is creating a lots of problem as i m daily getting a call from your side regarding he payment of bill..so i request u to please look at this matter n solve it as early as possible..
thanks
shwetank mishra

Dear Sir,

I want to draw your attention in this matter related to Airtel digital TV. I arup sarkar consumer no.[protected] holding this connection. Earlier I was charging a monthly rental of rs.170. without my concern they increase my rental fee to rs 200 per month.and they change the extra pack for which I was paying around rs 30 per month(kids channel) but they did not cut the rental.
As a result for only one channel i.e. Disney XD,I was paying rs 30.whereas that channel alone monthly rental is about rs 11.
recently I add another pack of English movies which consist of two channel but only one has activated so far.I tried to contact the customer care but they told to mail the same to them. I have mail thrice but still I did not get any reply from them neither my issue has been solved by them.

Hi,
This is with reference to Airtel Digital TV. My Customer id is [protected]. From last 1 year i am getting error code - SM2 which is related to satellite migration. First time I encountered this error in the month of October 2011. I call customer care and they refreshed my account and logged a complaint No. 12605722 dated 11 oct 2011 for migration to new satellite.
1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.


After 1 or 2 month I encountered same issue and I call customer care and they refreshed my account and logged a complaint No. 15022413 dated 29 Dec 2012 for migration to new satellite.
Same process now, 1 or 2 days after I received a call about the migration to new satellite issue and told me that executive will be come to my house till this time(mentioned some time). After that I didn't receive any call and no one visted my house and complaint was closed without any action/resolution.

After this it worked fine for 9-10 months. Again on 20 Oct 2012, I encountered same issue, I call customer care and they logged a new complaint for migration to new satellite (Complaint No[protected]. This time customer care executive was helpless in even refreshing my account and told me that their all channels are now on new satellite only. Earlier some were on old satellite and others were on new satellite so they were able to refresh my account. This time I even didn't receive any call from any executive and complaint was closed without any action/resolution with a comment that "problem is resolved on phone".

Above process repeated on 29 Oct 2012 (Complaint No[protected], no action was taken and complaint was closed with comments that "problem is resolved on phone".

Same process repeated on 2 Nov 2012 (Complaint No[protected], no action was taken and complaint was closed without any action.
Same process repeated on 13 Nov 2012 (Complaint No[protected], I received call from executive that someone will visit my place. After that no action was taken and complaint was closed with comments "Migration is already done, User is misguiding".

I again call customer care on 15 Nov 2012 and a complaint[protected] for wrong resolution was raised. Today (16 Nov 2012), I received a call stating that he is a local dealer from my area and he has got a call from Airtel Area branch office that please resolve this issue and CUSTOMER WILL PAY RS 200 FOR THIS TO HIM. At the time of writing this complaint my last complaint dated 15 Nov 2012 is still open.

I want to know is this the type of service user is seeking from a so call brand name "Airtel".
Please have a look on the issue and resolve it as soon as possible otherwise I am no more left with any option to discontinue my another connection (Customer Id : [protected]) as well and aware people to be far away from Airtel DTH.
Thanks
Krishan Bodalia

Hi,


I susmitha having using airtel no: [protected] and on 15th morning i have a balance of Rs.299/- and before that i have have activated Rs.98/- for data using but on 15th on my mobile the balance is deducting auotmatically and by end of day it was at Rs.188 i dont know why the balance is deducting automatically with out notice and even i didnt register for any services but Rs.30 has been deducted and when i call to cutomer care they have refunded back it and later i was talking for the rest of amount also they are telling me you have used data and disconnecting the call. I wanted to know that when i recharged with Rs.98/- for data activation again why the amount is deducting and i want the amount to be refund back asap. I was shocked such a big network is doing like this cheap things to get money and bluffing the customers by deducting money with out activation and it clearly shows the mistake is from your side and refunded back only Rs.30/-. So please verify and refund me amount asap and you can call me up on my number or [protected].



Regards,
Susmitha.

I have been using airtel for more than a year now.When i first bought my airtel SIM it had plan in which every call would be billed per second and there would be 100 SMS free after first 3 SMS.These first 3 SMS would be charged at 50 ps per SMS.Now during this diwali there was blackout on SMS as always so I was charged 1 Rs per SMS but since then on later days the SMS was chargeable at 1 Rs per SMS and moreover i couldnt even send any free SMSes.I called up airtel on 15th Nov 2012 to tell them that my SMS was being charged at 1 Rs,the executive told me that your problem would be solved and all money would be reimbursed to your account.The charging of SMS at Rs 1 continued and i called airtel customer care(121) on the following day and I was shocked when they told that there are no free SMS facilities on your number since your card is not a FRIENDS card.I argued that I always used to get 100 SMS free after initial 3 SMS but then the guy kept me on hold and never answered.Later I again called them and a girl recevied and she had to say something similar and should assured me that she would tranfer my call to her supervisor but then she put me on hold till 7 mins and I had to cutoff since now a days they charge us even for calling customer care numbers.I really find myself helpless and need some assistance on how to deal with these people.I have recorded the second customer care call.Please Help
you can contact me on [protected]@in.com or [protected]@yahoo.com

Hi,

I went to airtel showroom chromepet last week Saturday (10/11/2012) and paid my postpaid bill. They said since there is no power , they will update in the system by evening and i will get the message for payment by night. But till now they have not updated the payment and i had not received any message for the payment that i had done. This is the worst showroom i have ever seen so far. It is been a week and they have not updated my payment.

Worst showroom in Chennai , as they even don't have any contact number.