| Address: Chennai, Tamil Nadu |
SIR,
DIGITAL CONNECTION INSTALLED ON 20 JUN 10. NO DEFECT WAS OBSERVED TILL THE TIME NEW SATELLITE POSITIONED CHANGED. COMPANY TECHNICIAN WAS UNABLE TO SOLVE THE ONE TIME FREE INSTALLATION / FITMENT OF DISH ANTENNA AS THE SATELLITE POSITIONED HAS CHANGED. REPEATED COMPLAIN WAS LODGED FROM THAT DAY ONWARD. IN THE MEAN TIME COMPANY TECHNICIAN MR. SHAM MOB NO [protected] (AIRTEL) HAS CHARGED 260 FOR REPLACING THE ANTENNA RECEPTOR (ATTACHED WITH ANTENNA TO RECEIVE GOOD SIGNAL) , BUT THE PROBLEM WAS STILL EXISTING. AT LAST AGAIN COMPLAIN WAS LODGED ON 13 SEP 12 AND WAS RESOLVED ON 21 SEP 12 BY CHARGING 350 AS SHIFTING THE ANTENNA TO 05 METER DISTANCE OF SAME AREA, WHEREAS IT WAS SHOULD BE ONE TIME FREE AS THE SATELLITE POSITIONED HAS CHANGED. IT IS REQUESTED THAT THE AMOUNT FOR THE NON OPERATIONAL DAY TO BE CREDITED IN MY AIRTEL DIGITAL ACCOUNT [protected].
NAME & ADDRESS ASHOK KUMAR RANA , PLOT NO 27,1ST STREET PERUMAL NAGAR, ULAGRAM VILLAGE, NAGANALLUR POST, CHENNAI 600 061.