Airtel Complaints & Reviews

Dear sir

My mobile no. is [protected] from Ariel. I am using the Internet mobile. sum services has been activate in my number. i am do the complaining Ariel customer complaint no.198 in 3 time but Ariel has been renewed services & deducted the charges from my mobile no. bollywood. fusion service is activate in number.i want close this service but Ariel has been renewed this service and deducted. the charges after 5minutes or some time before complaint.

SIR,
DIGITAL CONNECTION INSTALLED ON 20 JUN 10. NO DEFECT WAS OBSERVED TILL THE TIME NEW SATELLITE POSITIONED CHANGED. COMPANY TECHNICIAN WAS UNABLE TO SOLVE THE ONE TIME FREE INSTALLATION / FITMENT OF DISH ANTENNA AS THE SATELLITE POSITIONED HAS CHANGED. REPEATED COMPLAIN WAS LODGED FROM THAT DAY ONWARD. IN THE MEAN TIME COMPANY TECHNICIAN MR. SHAM MOB NO [protected] (AIRTEL) HAS CHARGED 260 FOR REPLACING THE ANTENNA RECEPTOR (ATTACHED WITH ANTENNA TO RECEIVE GOOD SIGNAL) , BUT THE PROBLEM WAS STILL EXISTING. AT LAST AGAIN COMPLAIN WAS LODGED ON 13 SEP 12 AND WAS RESOLVED ON 21 SEP 12 BY CHARGING 350 AS SHIFTING THE ANTENNA TO 05 METER DISTANCE OF SAME AREA, WHEREAS IT WAS SHOULD BE ONE TIME FREE AS THE SATELLITE POSITIONED HAS CHANGED. IT IS REQUESTED THAT THE AMOUNT FOR THE NON OPERATIONAL DAY TO BE CREDITED IN MY AIRTEL DIGITAL ACCOUNT [protected].
NAME & ADDRESS ASHOK KUMAR RANA , PLOT NO 27,1ST STREET PERUMAL NAGAR, ULAGRAM VILLAGE, NAGANALLUR POST, CHENNAI 600 061.

Dear Sir/Madam,

I have been getting a call from [protected] EVERY DAY - sometimes more than once - for the last 5 month !!!!.Called back, rings, no pickup

Please lodge a complaint against above number and request to revert with the details of the person if possible.

Thanks & Best Regards,
Pradip Patra
Kolkata (West Bengal)
Cell:+91 [protected]

i have ordered for Magnum1M790 plan and paid Rs.1790/= on line, which is yet to be installed and I intend to change it into Mega Pack 12 Month plan for Rs.4680/= and ready to pay difference amount of Rs.2680/= before commencement of connection. I tried twice on Customer Care number, but
nobody knows how to do it, even a senior executive, who asked me recharge online, which is for existing running plan, whereas I want to change my plan before installation. I do not know what type of customer service they are providing and to whom I should contact in airtel. My registered e-mail id is [protected]@gmail.com and registered phone 91+[protected]

All family member have airtel connection. And we have problem with network. Now it is regularly reduce low frequency of network. We are not easy to talk each other. If this action will not take by company then we have to move other. Do as soon as possible. And reply within one week.

Thanks

Please TRANSFER MY FIXEDLINE and BROADBAND NO.[protected] in name of my brother in law MR- S.R.MALIK as I have moved out from this place. As directed I have already deposited necessary transfer fee of Rs. 500. Please do the needful at earliest and acknowledge.

Hi

I have a 8 mbps 30 Gb connection. Even though I still have 3 gb left in my balance and only 3 days remaining in my billing cycle, I am constantly getting the Airtel Smartbytes redirects hijacking my browsing experience. I have already opted multiple times that I would like to continue using my plan and not use smartbytes options (atleast 15 times in the last 2 days). It has also resulted in a failed credit card transaction where my card got charged and transaction didn't get completed thanks to the very timely smartbytes redirect. In the last 10 minutes, I have gotten these alerts 6 times which is ridiculous. Which part of "I want to continue as per my plan" option you dont understand? I would like to disable the smartbytes alert as I dont intend to use this service ever.

Please cancel/deactivate the smartbytes alerts for my connection immediately.

Thanks,
Aditya

Dear sir, I recharged my Airtel Digital TV from net banking of bank sbi A/C no 3XXXXXX5637 amount has deducted of Rs,180, but recharged has fail please pay back my money as soon as possible. My order no.[protected]

CCA12IKNA225IGC9460862 TRANSFER TO [protected] AVENUES INDIA PRIVATE

Hi Team,I got a sms every month say my sms pack is on auto renewal even though I do not want this plan repedly since last four month but unable to deactivate it.I called up customer care so many times and they asked me that they did it and will be affected within 24 hrs but again-again airtel is charing for activation without taking my confirmation if this is the way to implement the plan I think this is very rediculous way and one more think airtel is not at all customer friendly....Request you please look into it and de-activate this service as soon as possible and re-fund my all deduce mony.

sir, Airtel now worst in full talktime from other network starting 234 only or 350 boostercards very rates with low valdity other aircel min full t.t is 100 & boostercards very cheapest rates now airtel is very costlier than other network. intha lachanathula pochina students engalapol ellarum airtel vittu other network maara vendivarum. it's our biggest request for some change . recharge panni kannakattuthu...thank u..

Dear Sir,
My Airtel mobile number is [protected], yestarday i have done 250/-(trans id:[protected]) recharge but no balance are showing in my main a/c so i enquery your call center they told me this is a "money offer" recharge but my mobile number is not registered in "money offer" scheme so why the recharge balance transfer to 3g scheme? and also i inform you that my mobile device not supported 3g internet and i dont wants use any 3g connection so please send balance in my mobile number [protected] againts this recharge 250/-(trans id:[protected]).

My Recharge details are:

Recharge Amount: 250/-

transid:[protected]

Regards,
Subhas Das
[protected] / [protected]

our new connection dt 30.08.2012 & fixed line no[protected] pls arrange the new normal modem and connect the telephone wire its long time i call u r technician but u r not response u r technician pls clear our complaint

thanks

Hi




My Name is Manish Pathak i am using four numbers of airtel [protected],[protected], [protected], [protected] & as a premier customer i am using airtel services. suddenly i just got a call from this numbers [protected]/59/61
as per she is talking with me her name is neha malhotra & she is calling behalf of airtel company Delhi. She is using abusive language with my family with my friends with me also. i dont know what exactly airtel company is going to do b coz of this kind of things i have not experienced ever with any company. & i am going to disconnect all numbers.


and most important thing she has my all call details. & she is calling every one and using abusive language..


So please kindly take a strict action againts them.





Thanks & Regards
Manish Pathak
[protected]
[protected]

Myself Gian Chand Aggarwal. I have purchased 4 Nos. Airtel DTH HD Connection online direct from Airtel dated 14.8.2012. As when I have purchased, your Sales Executive Mr. Rajesh Ram & Qyamraja Sayyed in Mumbai offered me as following :-

1) 4 HD Connection price will be Rs. 8869.00
2) He offered me that 2 months for Rs. 275/- subscription will be free
3) 4 Rebok Watches Gift purchsed payment online.
4) Gift Vouchers upto Rs. 1500/-
5) My booking ID 116700


But its a matter of deep regret to inform you that when I have purchased 4HD connection following offered given to me to buy HD from you & I also agree for this conditions only. Mr. Rajesh Ram has irrevocably confimred me that these offered will be fulfil to me & He assured me that our online telephone has recorded in there system & if found any wrong then can me claimbale from airtel. But after pasing one month, neither I have recevied my gift nor any response from you. I am getting message from you that my subscription has expired & recharge it. Please note when your reputed sales officer committed for 2 months subscription, why this messages arise for recharge.

As your company is worldwide organisation & you should fulfil your commitment immediately. I have purchased 4HD Connection only for your commited offered otherwise I was not interested to purchased your HD Connection. I am facing problem since I have purchased them. all the connection has problem, 2 connection are in service, one connection till not activate./running, second one has misdirection/signal problem. I am facing so much mently problem to purchased them.

So you are requested to please send my gift offered to me without any delay & depute your enginner to check the connection properly. Please do urgently otherwse matter wil be goes to in the consumer court & you have to pay all the charges for your misguide.

Now airtel customer care has told me that Mr. rajesh ram has left & he making false commitment.

with thanks

GIAN CHAND AGGARWAL
2565, JAWAHAR COLONY
(NEAR AIR FOCE MORE)
N.I.T. FARIDABAD (HARYANA)
TELEPHONE - [protected]

Hi,

I have an Airtel Prepaid connection. I was receiving some Internet based SMS Ads to my number. On opening the SMS some amount of money was deducted from my balance. On requesting multiple times by calling the airtel customer care executive to de-activate these SMS Ad messages, I continued to receive these SMSs regularly. I even lodged 2 complaints through the airtel customer care executives with the complaint numbers. Customer Care executive assured me that I wont be receiving these SMSs in future but it dint happen so. I continued the receive the SMSs daily and money getting deducted from my balance regularly.

I am using airtel sim card ([protected]) as roaming in Qatar, the problem is I am receiving mms but cannot retrieve it.

my airtel sim card had been falsely deactivated due this
my incoming & outgoing calls not working.
mobile no.-[protected]
Sim no.[protected] 9

Dear Concerned,

This is to bring into your notice about your employees attitude towards resolving customer problems.

We have put up the first request to airtel on 8th of september Request number-(pls refer to our calls)

Engineer came up at our place and we have realised that there is main wiring missing in our apartment and we have requested engineers to go back.
Post that we have been informed by customer services people that we have to put in request again to get our set reallocated.We have taken their advice and did so.

We have put in request on 17th again Request number[protected] .Engineer by the name Aman visited our place .Post checking the requirements first he refused to install the same and given us information that airtel has given strict instructions that they will not be doing installation wherein internal wiring is there in flats in multi-story buildings. They would install the DTH dish in the balconies only.

As per the Society Rules, any flat owner can not get the DTH installed in balconies and the same can be done on the Top floor and all the necessary arrangements have been done by the society. I went to the TOP FLOOR where 20-25 dishes are already installed on the top floor of other DTH vendors.

In the meantime, Aman was in constant touch with us and despite of giving promises to visit our place he never used to visit.On 20th morning Aman has called up and confirmed airtel has given me instructions not to install but still I would visit at your place on my holiday and see what could be done. He has visited our place at 5:30 in the evening and given us budget of 800 Rs for the installation since there would be lot jointers & connecters would be needed. We called up customer service and asked for the prescribed rate list, Customer care exec. refused to share with us and claimed that customer services people do not hold actual information regarding the connectors and jointers.

Aman did half of the work till 20;00 hrs and DTH was still not in operational mode.He kept junction box and the pointers opened and went back. When we have told to rectify it properly he refused as he said he would visit again next day and do rest of the work.He asked us to pay 500 Rs immediately and rest to pay next day. We trusted on him and paid him 500 Rs.

We were surprised at that time that is why he was trying to misguide us by giving us wrong information that airtel has given them instructions not to reinstall in flats where internal main wiring is there.

At the same time, we have never put in request to close our request but without our confirmation request has been closed.We believe this all is being taken care by Aman and he is getting our complain closed by his own ways as there was not even single call which has been made from customer services pre closing our complaints.Customer services was in constant touch with us till the time Aman was not into picture.It clearly shows that employees have access to all screens and controls wherein they can manipulate and close customer complaints.

I called up again Customer Care on 21st Sept'12 and asked the reason of closing the request however nothing has been done. Explained everything to customer care executives once again. Executive promised to resolve the problem in 4 hours but nothing was done on 21st Sept. I called up again on 21st Sept evening and asked for the resolution and put me on hold and disconnected the call. Then Called up the customer service number several times but everytime the call was put on HOLD.

I again called up on 22nd September Morning, it was confirmed by the executive that the problem is not resolved from Airtel end. they would get back to us with in 4 hours. It's been 2 hours now, no call has been made as of now.

Would again like to highlight the employees attitude towards customers.

1)Engineers are more interested in making their own money despite of resolving issues.

2)Customer services people have their own access to close complaints request without checking customers.

3)Despite of complaining again and again nobody takes initiative to actually resolve issue.

4)How can Airtel give this access to employees that they can use their knowledge and cheat people for their personal benefit.

Would please insist to take strict action against Service Engineers as they are not interested in resolving issues rather more interested to make their own money.

Regards,
Sanjeev - [protected]
Customer ID - [protected]

On Sept 11' 2012 a massage recd. on my mobile as "Thank you for downloading game. Rs.99.00 has been charged"
But in real I was not download any game. For this purpose, I many times made complaints to customer care but they not returned the amount of Rs 99.00.

I hope you will consider my complaint and arrange to credit Rs. 99.00 in my phone account.

..................Raj Pal Singh Phone +91 [protected]

sir,

I am airtel customer last 8 year's and my no is [protected]. last thrusday my balance was deduct in my phone so i was call to help line in 198 complaint help line number and coustmer excutive was miss behave with me and not give information properly and last some month i was comlaint about network and costumer care excuctive give me a complaint no and till now my problem is not solve tell me what's the reason and i am not satisfy with airtel customer care service.