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bachharajsharma
from pimple sadagar, Maharashtra
Oct 19, 2012
Resolved
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Resolved

Address: Pune, Maharashtra

Balance Problem Airtel Mobile
Balance Problem
Hello Sir
Mera Naam- Bachharaj Sharma
Mob Num +91 [protected]
Pimple Saudagar
Pune 411027

Subject:- So Kindly Return My Rs.163/-

Sir Main Pichle 3Years Se Airtel Mobile User Hoon,

Date[protected] Ko Maine Bal-Check kiya Too Almost 180.00 Tha Lekin jab Date
[protected] Dekha Too Rs 76.32 Ho Gaya. Kyu?
Maine iss Bare Main 18/10/2012 ko hi Customer Care se baat ki, aur apni Complent No CBDCC[protected] darj ki.to pata chala ki mera Internet charj Rs.98.00 jo 29/10/2012 ko katna tha Wo 18/10/2012 ko hi 10 Din pahle kat liya kyo?
Aaj 19/10/2012 ko aur Rs.65.00 kat Liye? '' Audio downloading Charj '' jo mene kiya hi nahi.
Customer Care ko Phon Bhi Jaldi Nahi Lagta Hai. " Keval Tep Chalu Rhta Hai ''
shriman is tarah mere account se 2 baar Rs. 98.00 + 65.00 = kul Rs. 163.00 mere wapis kiya jaye. yahi nivedan.

So Kindly Return My Rs.163/-

Ur Regard
Bachharaj Sharma
Sai Platinum
Pimple Saudagar,
Pune-411027 Maharashtra
Mo. [protected]

=============================================

Balance Problem Airtel Mobile
Balance Problem
Hello Sir
Mera Naam- Bachharaj Sharma
Mob Num +91 [protected]
Pimple Saudagar
Pune 411027

Subject:- So Kindly Return My Rs.163/-

सर मैं पिछले 3 साल से एयरटेल मोबाइल यूजर हूँ,

Date[protected] को मैंने बेलेंस चेक किया तो ऑलमोस्ट 180.00 था लेकिन जब Date[protected] देखा तो Rs 76.32 हो गया क्यों?
मैंने इस बारे मैं 18/10/2012 को ही कस्टमर केयर से बात की, और अपनी कम्पलेंट न. CBDCC[protected] दर्ज की तो पता चला की मेरा इन्टरनेट चार्ज Rs.98.00 जो 29/10/2012 को काटना था वो 18/10/2012 को ही 10 दिन पहले काट लिया क्यों?
आज 19/10/2012 को और Rs.65.00 काट लिए? '' ऑडियो डाउनलोडिंग चार्ज '' जो मेने किया ही नहीं.
कस्टमर केयर को फोन भी नहीं लगता है. " केवल टेप चालू है '' क्या करें ?
श्रीमानजी इस तरह मेरे अकाउंट से 2 बार Rs. 98.00 + 65.00 = कुल Rs. 163.00 कम हो गए है. मेरे पेसे वापिस किया जाये. यही निवेदन.

सो काइंडली रेटूर्ण माय रुपय .163/-

फार्म-
बच्छराज शर्मा चोटिया
साईं प्लेटिनम
पिम्पले सौदागर,
पुणे-411027
महाराष्ट्र
[protected]
Aug 13, 2020
Complaint marked as Resolved 
View replies
Namaste Mr.Sharma,

This is to inform you that your concern listed on 19 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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    C
    Capt Shailendra Nath
    from Chennai, Tamil Nadu
    Oct 19, 2012
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    Address: Chennai, Tamil Nadu

    I have not subscribed f GAMES MANIA-5. Everyday SMS keepcoming. As per my September 2012 AIRTEL BILL an amount of Rs270/- charged for SMS of games-mania (on Sep 16 Rs99/- charged as game-mania club 30). My mobile is a corporate mobile. Deactive this game immediately. My mobile No [protected]
    View replies
    Namaste Capt Shailendra Nath,

    This is to inform you that your concern listed on 19 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [protected]@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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      G
      Gagan Mehta
      from Delhi, Delhi
      Oct 19, 2012
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      Address: Gautam Buddha Nagar, Uttar Pradesh

      Hi,

      My Airtel Broadband connection was suspended due to non payment of bill for about a month. I had a bill of around 3000 INR. I received a call from Airtel asking me to make a payment. After a long hard discussion they offered me 1000 INR waiver and asked me to make a payment of rest of the amount. They sent a representative the same day and collected the balance amount from my place.

      The next month when i checked my Airtel bill, I found that I did not get any waivers and 1000 INR was reflecting as previous balance. I called the Airtel Customer Care to find out why this was not waived off. They informed me that there was no request for any such waiver raised.

      Can anything be done regarding this? The problem is that I dont have any proof of that call. Is there a way I can challenge this?

      Regards,
      Gagan
      View replies
      Namaste Gagan,

      This is to inform you that your concern listed on 19 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


      We assure you that we are committed to resolving the issue to your satisfaction

      Regards
      Deepak Mohod
      Airtel Presence (Airtel Customer Service Team)
      Bharti Airtel Ltd
      [protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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        K
        Kamal Preet Singh
        Oct 19, 2012
        Resolved
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        Address: South Delhi, Delhi

        I contacted airtel for broadband with request no BR849112 first they said its not available in my area and I said that to the confirmation call(from something 044*******) and after one day the guy who I talked first calls me and said it is available in that area and he came to my house A-54 khanpur and fill up the form(CAF no. 3172436) and took 1000rs(500installation+500service charges) and said will install in 3 days and now this is 7th day and he is not even attending my call now please tell me what to do i cant even take another connection now cause my 1000rs is stuck with Airtel and I dont think they will refund it so have to go with Airtel, never expected something like that with the so called best customer care company, Please suggest me something what to do in this case the airtel guy was Rajesh([protected])
        Thank You.
        Aug 13, 2020
        Complaint marked as Resolved 
        View replies
        Namaste Mr.Singh,

        This is to inform you that your concern listed on 19 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

        For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

        Regards
        Deepak Mohod
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd
        [protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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          karthik329
          from Bangalore, Karnataka
          Oct 19, 2012
          Resolved
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          Address: Karnataka

          Hi Sir/Madam,

          I am Karthik Prakash mobile no:[protected], issue is regarding dealy in bill payment, payment made on 06/10/2012 Rs.1000 through online issue is amount is debited from bank account but still is not credited to airtel account it is almost 10days and also i am getting an threat messages on mobile say if i am not making on time connection will be cancelled and legal notification will sent itseems, I have raised many complete in Airtel also mail sent to nodal officer regarding the issue but they are not responding on the same, as there was no other option requested on this, hence request to do needful on the same, and please find the attachment for the bank statement for the proof which i made the payment for Rs.1000.
          I think I'll get resolution on the same issue.

          Regards,
          Karthik Prakash
          [protected]
          Jul 15, 2018
          Complaint marked as Resolved 
          Issue is resolved
          View replies
          Namaste Mr.Prakash,

          This is to inform you that your concern listed on 19 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

          For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

          Regards
          Deepak Mohod
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          [protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
          Reply
          Hi Mr.Deepak,
          Thank you for your revert,

          Request you to update me the status on the same.


          Regards,
          Karthik Prakash
          Reply
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            R
            rafiazam
            from Gurgaon, Haryana
            Oct 18, 2012
            Resolved
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            Resolved

            Address: South Delhi, Delhi

            Sir,
            I had done MNP from idea to airtel back some days.My mb. sim does not working since 16/10/2012.In this regard i have done all formalities for issueance of paper Id had been submitted to the retailer,But till today it does not start my mb. sim ,So it is requested to you kindly take proper action.
            Name:-RAFI AZAM
            mb. no.-[protected],
            Alternate no-[protected]
            Aug 13, 2020
            Complaint marked as Resolved 
            View replies
            Namaste Mr.Azam,

            This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

            For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

            Regards
            Deepak Mohod
            Airtel Presence (Airtel Customer Service Team)
            Bharti Airtel Ltd
            [protected]@in.airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
            Reply
            dear costumer,

            my name-neetu yadav

            my sim lose

            please sim off

            my area pin code-472337

            date of birth 08/06/2002

            mob-[protected]

            state-mp

            last reacharg-50
            Reply
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              N
              nilesh27
              from Delhi, Delhi
              Oct 18, 2012
              Resolved
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              Resolved

              Address: Nashik, Maharashtra

              Hi,
              I am Nilesh Sonawane. I have an Airtel prepaid sim card no. [protected]. I want to complaint that since last one month my sim card service has been terminated without informing me. I don't know why this service has been terminated.
              So I am requesting you to restart my sim card service immediately.
              Aug 13, 2020
              Complaint marked as Resolved 
              View replies
              Namaste Nilesh,

              This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

              For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

              Regards
              Deepak Mohod
              Airtel Presence (Airtel Customer Service Team)
              Bharti Airtel Ltd
              [protected]@in.airtel.com

              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                S
                shanmvinoth
                from Chennai, Tamil Nadu
                Oct 18, 2012
                Resolved
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                Address: Coimbatore, Tamil Nadu

                Hi,
                I'm Vinoth from Coimbatore and my AIRTEL mobile number is [protected]. I have submitted Identity proof & Address proof when i got this number registered, March 2012.

                After 7 months, they called me and said to submit my documents again or else they would disconnect the service. I really don't know why the verification happening after a long time!!!

                I had submitted the documents in Airtel office and my resubmission Application No. is 20693357 on 11the Oct 2012.

                Eventhen i'm getting message says "As per government directive, we are withdrawing service for this number due to unsuccessful verification". When i checked with 121,they are saying to resubmit the documents.

                How many times i need to go airtel office to re-submit the documents again and again !

                Its frustating and really a mental torture, and i want to know to whom i can escalate for reason and to stop this!
                Aug 13, 2020
                Complaint marked as Resolved 
                View replies

                BHARTI(AIRTEL) — RESUBMISSION OF ADDRESS PROOF

                Dear sir
                i am using the airtel no-[protected] for past 2 years.but suddenly i got a messasge from airtel that u have to submit your address proof or your connection will be terminated.i am working in noida .
                Reply
                the same complaint am also having even they disconnected the services too...whats the hell going on with airtel
                Reply
                Namaste(shanmvinoth),

                This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                Regards
                Deepak Mohod
                Airtel Presence (Airtel Customer Service Team)
                Bharti Airtel Ltd
                [protected]@in.airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                  M
                  mdtrivedi
                  from Bardoli, Gujarat
                  Oct 18, 2012
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                  Address: Jamnagar, Gujarat

                  Dear Sir,
                  Bill received after activating 3G service(Video Calling).I am using gprs on airtelgprs.com.
                  Although u had deactivated gprs Plan and given bill me as per 3G using DATA.
                  This is froud from AIRTEL.
                  Request for activate my CUG GPRS plan, and rebate me all amount claimed as per 3G data.
                  I am agree for pay bill of video calling.
                  Aspecting earlier solutions .
                  Regards,
                  M.D.Trivedi.
                  [protected]
                  View replies
                  Namaste Mr.Trivedi,

                  This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                  For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                  Regards
                  Deepak Mohod
                  Airtel Presence (Airtel Customer Service Team)
                  Bharti Airtel Ltd
                  [protected]@in.airtel.com

                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                    A
                    ashishr2
                    from Mumbai, Maharashtra
                    Oct 18, 2012
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                    Address: Aligarh, Uttar Pradesh

                    to the airtel mobail pre paid service provider rep.mr.vinay tripathi call me bia mob. no.[protected].
                    to my mob.no.[protected],offer me that you have paid rupee.555/-in mob no.[protected],than we have
                    re paid in your winning mo. no.[protected] sum rupee-5,555/-net with in 24hour.

                    as per direction we have enter sum ammt.as per rupee-555/-in taling mo.no.[protected] by
                    trans.id.no.[protected] at 10:54:16 AM on dt.16/10/2012.

                    but they have no reply till dt. as per above they are cheated me sum rupee 555/-bia faq offer,can you help me.
                    View replies
                    Namaste Ashish,

                    This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                    Regards
                    Deepak Mohod
                    Airtel Presence (Airtel Customer Service Team)
                    Bharti Airtel Ltd
                    [protected]@in.airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                      A
                      arshadsiddiqui
                      from Delhi, Delhi
                      Oct 18, 2012
                      Resolved
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                      Resolved

                      Address: South Delhi, Delhi

                      Dear sir,

                      This complaint is for Airtel regarding wrong information given to the customer by the customer care officer.

                      I am 4+ years postpaid customer of Airtel. Recently I activated blackberry 2g (Rs.599 pm) plan on my handset, then after few days I called customer care and instructed him to close the blackberry 2g plan and activate a 3g plan (Rs. 450 pm). The customer care officer confirmed me that the 2g is stopped and 3g is started. But the bill I got includes price of both 2g and 3g services. Then I send my query to customer care regarding it and they told me that both 2g and 3g service is started on your handset and they also told me that you can only access 3g services when you continue enabling both 2g (Rs. 599) and 3g (Rs. 450). However the previous customer care offier has provided a wrong information to me that you have to only pay for 3g. So I am in loss of Rs. 1198 because of the wrong information provided by Airtel.

                      The customer care is not providing me any resolution regarding bill. I have requested for closing my account at Airtel.

                      Arshad Siddiqui
                      Airtel number: [protected]
                      Oct 25, 2016
                      Complaint marked as Resolved 
                      Verified Support
                      Jan 31, 2013
                      Airtel Customer Care's response                       Namaste Mr. Siddiqui,

                      We would like to inform you that your concern listed 18 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

                      Regards
                      Sandeep Kumar
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      [protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
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                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                      View replies

                      Airtel — wrong plan given to me

                      SIR,

                      I am? Neeraj Pandey and my mobile no. is [protected], I am using this no. from last two years, previously it was prepaid and five months back i have converted it into post-paid. By this mail i want to grab your kind attention on generation of abnormal bill for the month april-08 on my no. this is only due to activating wrong blackberry plan on my no. by customer care executive at 7070. I am giving u a short scenario of how i
                      was misguided by AIRTEL tele-executives at 7070.

                      Few days back I have purchased black-berry handset (pearl
                      8120), after two days on 18th April a officer(ms. Swati) from airtel blackberry department called me and suggested me to activate blackberry service on my no. she described me three plans of 299(chargeable), 499(first 500MB free), 899(unlimited), previously i was using 349 plan on my htc handset that?s why i told her to activate 499 plan. She misinterpreted the plan of 499 which offers only of 500KB free instead of 500MB.

                      After activation the bill started rising very abruptly from
                      rs170 to rs2000 in a single day and 2000 to 9000 on next day, then i suspected that there?s something wrong with billing, so i contacted 7070 and spoke to miss Chandrani and she assured me that 500MB browsing is free on 499 plan, even after this my bill is still rising abnormally finally i visited customers relationship centre of F.C.road, Pune and i explained my problem to Mr. Pranav over there, he again misguided me and told me
                      that in 499 plan browsing is totally free. He provided me the no. of Mr. Ashish for further queries as i was not satisfied by the answer of Mr.Pranav, I immediately called Ashish, that smart guy described me exactly and clearly that according to 499 plan i was charged 50p/kb and suggested me to change the plan by 899.I made it immediately Now in current scenario for only
                      five days of activation of wrongly interpreted blackberry service plan of 499 I was charged near about Rs.60000 and my average bill for each month is near about Rs.1200 as a final bill. No one is such a fool to choose 60000 rupees rather than 899.

                      now i need help from ur bord to short out my problem.


                      Regards,

                      Neeraj Pandey

                      [protected]
                      Reply
                      Airtel had started Star of the Month Pack. I wanted to unsubscribe it. But on the site there is no option o[censored]nsubscribing. I called Customer Care. They told that they dont know about it. So anybody know how to unsubscribe it
                      Reply

                      Airtel — regarding the incorrect plan information received

                      Dear sir,
                      kindly refer to your mail letter 1/4/2011regarding the information u have send to me.I wish to register my complain for the incorrect plan "EXPLORER 1099".I'v not opted the said plan but have opted for plan name -BROWSER 799.Therefore i request you to issue me a fresh corrected letter after consulting the local area manager .My account no. is 16455892
                      Reply
                      Namaste Mr.Siddiqui,

                      This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                      For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                      Regards
                      Deepak Mohod
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      [protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                        A
                        atulmalode
                        Oct 18, 2012
                        Resolved
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                        Resolved

                        Address: Faridabad, Haryana

                        I was having airtel broadband connection. But due to irregularities in billing & fake offer from airtel I have ask to disconnect but even after so many request they have not disconnect the connection & sending huge bills & now asking for payment.
                        my Name- Atul
                        [protected]@gmail.com
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        View replies
                        Namaste Atul,

                        This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                        We assure you that we are committed to resolving the issue to your satisfaction

                        Regards
                        Deepak Mohod
                        Airtel Presence (Airtel Customer Service Team)
                        Bharti Airtel Ltd
                        [protected]@in.airtel.com

                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                          A
                          aam-aadmi
                          from Bengaluru, Karnataka
                          Oct 18, 2012
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                          Address: Gurgaon, Haryana

                          Applied for a broad band connection during the Month August 2012 by paying Rs. 1750/- in advance. Connection not installed no instruments provided with the plea that Rs. 1200/- is pending since 2011 hence pay Rs. 1200/- and we will go for new connection.
                          Facts: During the year 2010-11 I was using broad band connection of Airtel. Service line was hanging and got damaged daily. I complaint regularly to the Airtel. They make temporary arragements any finally this service line damaged permanently for a period of three month. System generated bill they never forget to send overlooking regular complaints by me.
                          During the month Feb'2011 Airtel negotiated with me that you deposit Rs. 1200/- as one time settlement, though you have not enjoyed the internet services due to damaged line, we have also checked zero usages on your number. I received repeated calls and finally I agreed to pay Rs. 1200/- in the form of donation to Airtel. Airtel sent their representative for collection of amount mutually agreed as one time settlement with the condition that within 24 hours your internet connection will be OK.
                          I paid Rs. 1200/- vide receipt no. 5487468 dated 08.02.2011 against phone no.[protected] and account no. 15739866.
                          After a lapse of 48 hours instead of reinstating services they ask for Rs. 64/- more balance. I told them that as per telephonic negotiations I have already given Rs. 1200/- to your representative, how this 64/- remained again. I refused to pay by saying that you give me in writing instead of telephonic conversation. They disconnect the phone by saying that you will never get the services.
                          What should I do in these circumstances
                          Yog Raj
                          View replies
                          Namaste YogRaj,

                          This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                          For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                          Regards
                          Deepak Mohod
                          Airtel Presence (Airtel Customer Service Team)
                          Bharti Airtel Ltd
                          [protected]@in.airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                            H
                            harshil rupani
                            from Kolkata, West Bengal
                            Oct 18, 2012
                            Resolved
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                            Resolved

                            Address: Howrah, West Bengal

                            My airtel prepaid number [protected] has became out of service. I was out of station for 2 months and now i find my sim to be out of service. It has lifetime validity and without any notification how can airtel stop my number. I just want it to be activated asap.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            View replies
                            hi sir, i want to tell you that i have purchased a new sim from airtel dealer in june and i submitted their full proofs...but after 15 days my outgoing facality is out of service and then i came to that dealer and tell him all that they sad no thing to bother and after that i submitted one more time proofs to that dealer and after 2 months my sim is out of service..there is around 600RS in it...please help me...they said this number is not start now...please note that i have submitted proofs two time..
                            Reply
                            Namaste Mr.Rupani,

                            This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                            For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                            Regards
                            Deepak Mohod
                            Airtel Presence (Airtel Customer Service Team)
                            Bharti Airtel Ltd
                            [protected]@in.airtel.com

                            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                              M
                              msagrawal04
                              from Ujjain, Madhya Pradesh
                              Oct 18, 2012
                              Resolved
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                              Resolved

                              Address: Raipur, Chhattisgarh

                              From
                              S.K AGRAWAL
                              "NARMADA" OPPOSITE
                              HOUSING BOARD OFFICE
                              SHANKAR NAGAR RAIPUR (C.G)

                              To
                              Customer care
                              Airtel broadband

                              Sir/Mam

                              My telephone number is[protected] and from one months i am facing a problem of link failure in my airtel broadband, and it wifi is not working as worked earlier that means a range of less than 10 metre is supporting not beyond that.
                              I have complained 2 -3 time this month but your service engineer visits without a notification and also not on time allotted.
                              Recently i spoke to Mr. satrughan an airtel engineer from Raipur itself whose no. is [protected] reacted so rudely when i spoke to him.
                              i told him about my problem to solve it and from a month he is solving from their company itself and my problem is still a problem.


                              I would like you to look after my problem and solve it as a priority, and take actions against all raipur branches of airtel because of their
                              bad behaviour and less concern for their customer.
                              reply me A.S.A.P

                              Yours sincerely
                              MADHUSUDAN AGRAWAL
                              RAIPUR Chattisgarh
                              INDIA
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              View replies
                              Namaste Mr.Agrawal,

                              This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                              For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                              Regards
                              Deepak Mohod
                              Airtel Presence (Airtel Customer Service Team)
                              Bharti Airtel Ltd
                              [protected]@in.airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                              Reply
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                                P
                                Prakash.D
                                from Delhi, Delhi
                                Oct 18, 2012
                                Report
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                                Address: Dharwad, Karnataka

                                Sir,

                                My Airtel no is [protected], i have proted my no 3 months ago & my call charges where 30ps/min in second pulse, just from 17th OCT 2012 my call charges changed to 84ps/min. A day before i received and SMS saying "Your current tariff validity will expire in next 2days.Pls recharge with RC46 to continue enjoying all local calls at 1P/2Sec &100 local SMS free/day for 90days". As per the message i recharged for RC46 but the recharge was getting rejected, to conferm 4 the same i called up customer care 198 there the executes (floor Supervisor) says there is Server down so pls try to recharge later, & i keep on doing this till night nothing was happened, so today morning today i call up a customer care the executes said this offer was withdrawn from very long.... What the Hell!!! Why this Blunder. No one have a correct information.

                                Really am regretting now moving to Airtel. I request the concern team to help me out with solution and also pls educate your executives. and take a serious action on such not to happen again.

                                Thank You,

                                Regards,
                                Manju.
                                View replies

                                AirTel — wrong information given by airtel

                                i have airtel's corporate account.i called up customer care service and asked for the ISD rates to call london.he told me Rs 6.40/minute. so i activated ISD on my phone.but when my bill came.it came with the charges of Rs9.20/minute.i again called at customer care and asked for same thing.he told me that its Rs 8.00/minute.agin i called up customer care and asked for the same.first he told me its Rs 9.20 and then told me its 6.40.
                                so i don't know exactly what are the charges?and i have to pay so high bill amount because of a wrong information provided by customer care executive of airtel.
                                Reply
                                i have airtel's Digital TV account in June 2009 .i called up customer care service in January 2010 and asked for the Nothing display in TV and Settop Box the person told me may be it is cause of clouds in sky and fog over there so I agree with him but regularly I have to wait 5 - 20 minuts to turn it ON. Now It takes 1hr to 3hr to turn ON. I complaint again in september they told me that my warranty has been disable after 1yr of purchase If you need Channels to view you have to purchase New Set Top Box from us at cost Rs.500/- but Airtel is not taking any responsiblity (Warranty) even if it install and service man has left my house warranty has been disble at the same time. Can you give me suggestion if I go to Consumer Court for it..cause its not matter of 500/- but ...
                                Reply

                                Airtel — company and supervisor provide wrong information

                                Gud morning

                                Sir first company don't provide me full balance on recharge of 30 after 48 hours

                                I contact to company


                                A supervisor says me I submit ur complain when I say to her that give me the complain no she refuse to gave me n says me u got msg but still not receive the msg

                                I second time contact to customercare a exuxative receive my call n put me on hold for more than 7 minutes
                                No any rply from her

                                Another time I contac airtel from diffrence number than she says there is no any comp,ain submitted by you

                                My number is [protected]
                                Reply
                                Till now i cany receiv my balance
                                Reply
                                Airtel cant get any action forwrong information provide
                                N till now airtel not contact me till now from when I submitted the complain
                                Reply
                                Namaste Manju,

                                This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                                Regards
                                Deepak Mohod
                                Airtel Presence (Airtel Customer Service Team)
                                Bharti Airtel Ltd
                                [protected]@in.airtel.com

                                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                Reply
                                Hi,

                                Its already 3 day past now am facing this problem no one is still bothered my concern.
                                I am been charging very high call rates, pls resolve my issue ASAP by end of the day.,

                                Thank you,
                                Manju.
                                Reply
                                Hi,

                                Its already been 5th day i raise a complaint, still no response.!!!

                                Is there anyone to bother to solve my issue...?

                                This shows your seriousness towards customers!!


                                Manju,
                                Reply
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                                  F
                                  Fateh Singh
                                  from Gurgaon, Haryana
                                  Oct 18, 2012
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                                  Address: Gurgaon, Haryana

                                  Hi,

                                  Today, 18 September 2012, Thursday at 11:44 am, i also receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i also missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

                                  Please look into matter
                                  and contact my email. [protected]@gmail.com
                                  regards
                                  View replies
                                  Namaste Mr.Singh,

                                  We would request you to kindly ignore these calls and messages and don't revert on such messages and calls.

                                  Regards
                                  Rakesh Ranga
                                  Airtel Presence (Airtel Customer Service Team)
                                  Bharti Airtel Ltd
                                  [protected]@in.airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
                                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                    S
                                    smriti.sg
                                    Oct 18, 2012
                                    Resolved
                                    Report
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                                    Resolved

                                    Address: Ghaziabad, Uttar Pradesh

                                    I had been a customer of airtel broadband for almost 3 years.
                                    First I would like to tell you the history that made me get my 3 years old connection disconnected.

                                    My connection was not working so I filed a complaint by calling airtel customer care. Instead of repeated calling, there was no response till like 10 days. Then i was so frustrated that I filed a request for disconnection. It was after this that I started getting frequent calls from the customer care so I decided to retain my connection and some body visited and connection was working again.
                                    Then in July 2012 I went out of India for two months due to which I could not pay my bill and my connection was disconnected.
                                    i came back in september.
                                    On 7th sep I cleared all my dues and requested to restart my connection.Customer care told me it will start within two days
                                    Till 11th sepetember my connection was not not working.I gave many calls to customer care but no one visited.
                                    Finally frustrated again I filed for disconnection on 21st september clearly mentioning the reason. since then I am repeatedly getting phone calls, every time they ask me the reason for getting it disconnected.
                                    Now they have generated a bill for me dated 24th sep to 13th october and they call me daily asking me to pay it.
                                    Now I wonder for what thing should I pay. I cleared all my dues till 7th sepetmber. since then the connection never worked even for a single day.
                                    If this is how customer care keeps harassing the consumers then permanent customers like me have no option but to turn to other options.
                                    I feel like i made a mistake by having customer relations with airtel
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    View replies
                                    Namaste(smriti.sg),

                                    This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                                    We assure you that we are committed to resolving the issue to your satisfaction

                                    Regards
                                    Deepak Mohod
                                    Airtel Presence (Airtel Customer Service Team)
                                    Bharti Airtel Ltd
                                    [protected]@in.airtel.com

                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                    Reply
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                                      A
                                      ashuilam
                                      Oct 18, 2012
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Bangalore, Karnataka

                                      Dear sir/mam,
                                      As we came to singapore,we'll not be using our airtel sim no.s
                                      [protected]-ilamparidhi
                                      [protected]-Ashwini

                                      We request u to block the sim as soon as possible.
                                      Pending payments ve been paid.
                                      Thanking u
                                      Oct 20, 2016
                                      Complaint marked as Resolved 
                                      Verified Support
                                      Jan 31, 2013
                                      Airtel Customer Care's response                                       Namaste (ashuilam),

                                      We would like to inform you that your concern listed 19 Oct. 2012 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

                                      Regards
                                      Sandeep Kumar
                                      Airtel Presence (Airtel Customer Service Team)
                                      Bharti Airtel Ltd
                                      [protected]@in.airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                      View replies
                                      Namaste(ashuilam),

                                      This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                      For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                                      Regards
                                      Deepak Mohod
                                      Airtel Presence (Airtel Customer Service Team)
                                      Bharti Airtel Ltd
                                      [protected]@in.airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                      Reply
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                                        B
                                        bopannak
                                        from Bengaluru, Karnataka
                                        Oct 17, 2012
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Address: Bangalore, Karnataka

                                        Dear Patrons,
                                        I am writing this complaint after a frustrating experience with Airtel Broad-band service.

                                        I have been a Airtel Broad-band customer for 5 year now and I requested for a relocation of the Airtel connection 2 months ago, to my new residence which is located in the next road in Cooke Town.

                                        Till Date, the relocation has not been completed. Every day I call up Airtel customer Care, which is a frustration by itself and complain. Yet nothing has been done.

                                        I finally got across to the person named Mr Anand who claimed he is responsible and will ensure that the work is completed and this was on the 12th of October.

                                        Today is the 17th of October and still nothing has been done. Today I am trying to reach Mr Anand from Airtel, but his mobile phone is switched off. Without exageration, I have probably made more than 50 calls so far, without success.

                                        WHAT IS HAPPENING AIRTEL ? Why is your customer service so poor ? I am now thinking of switching my service to some other Provider. This is probably the reason that Airtel's revenue is going down !!

                                        Frustrated customers,
                                        Bopanna
                                        Cooke Town,
                                        Bangalore
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        View replies
                                        Namaste(bopannak),

                                        This is to inform you that your concern listed on 09 Oct 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                                        We assure you that we are committed to resolving the issue to your satisfaction

                                        Regards
                                        Deepak Mohod
                                        Airtel Presence (Airtel Customer Service Team)
                                        Bharti Airtel Ltd
                                        [protected]@in.airtel.com

                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                                        Reply
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