Airtel Complaints & Reviews

Airtel Mobile — Refund

I have disconnected 2 airtel cell numbers in december 2007 a) [protected] b) [protected] Those numbers got disconnected immd and even the sim cards were destroyed. But in Airtel record they were active till Feb. In mid Feb Airtel confirmed that these two numbers are disconnected and the refund of credit balacnce will be issued in 45 working days till date the customer care dept has no idea of the status of these refunds. Every week they give a diff request number and just dump the issue. Every time 30-35 mins I need to explain them and they assure it would be settled but no luck. Please suggest the right way to deal with them

Namaste Mr. Verma,

This is to inform you that your concern listed on 05 Oct. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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hi,
I have online net recharge My mobile on 18/05/2017 twice a time for rs.199 the amt
is Deduct from my Account but balance is not Added so pls refund my
deduct Amount. ref of Debit Detail...
1) OS Reloads in 75537761 Ref No PG- [protected] RS- 199
2) PCD/[protected] Reload Pay U/SBIPG Ref No[protected] Rs- 199

My first question is even after launching the service why 3G stops working suddenly for so many days. My 2nd question is I have recharge a 3G pack of Rs 201/- which gives 500MB of Data download. I connect with Airtel 3G dongle. It connects properly but pages are not opening. I called to Customer care, they told there is some n/w problem and it will be ok in the next morning. i tried again in the morning but it is not yet working. Again i call Customer Care, they told the n/w problem is ok now. they told me to take my laptop and dongle to the nearest airtel office. When i went there, they told the n/w problem is not yet solved. So i have been misunderstad with two different words. Even without opening page, my download data amount is showing low. It is deducting data balance without any reason. I need my data balance back.

Namaste (nag.pam),

This is to inform you that your concern listed on 05 Oct. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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sir i have facing many prolm in my phone ...your 3g still not working my moblie no is [protected] plzz check other wise i port this no plzz i humble request to you plzz sir resloved that prolm plzz plzz

I am getting speed which is about 30-40 Kbps which I think is 2g speed. I have subscribed for my plan 199 which gives 135 mb of 3G usage on my mobile no.[protected]. I am sending a screenshot of my 3G usage for this month which is way below my data cap. Whenever I report this problem to airtel I get the reply that 302 mb has been used of 298 mb which is wrong as I have never subscribed for the plan which gives me 298 mb. I think it's a fault with your system .Kindly restore my 3G service as soon as possible. My reference no. is 57344517.


Yours Sincerely
Aditya Dwivedi

my airtel no, m [protected] 3g network not available

I'd been using 3G for quite some time but then the problems started. I'd gone to a relative's place where 3G wasn't available, so I switched to 2G. When I came back, I did a 2.5 GB 3G recharge (Rs. 646) and soon got the message '3G has been activated on your mobile' (I don't remember the exact words). So I switched back to 3G but found that there was no signal. I thought it might be a signal issue, but then I found that 3G was still working perfectly on my other phone (which is also Airtel), so it couldn't be a signal issue. I live in a big city and have tried it at different places in my city, but there is no signal anywhere, so it's not like there's something wrong with my particular location. Besides, I'd been using 3G earlier in the same location with the same SIM and same phone, so what's gone wrong now?

After that, I tried everything I could - restarted my phone; deleted internet settings and added them again; put the SIM into another phone; but I couldn't get rid of the problem. I also sent 3G to 121 and received the following reply: '3G service is already active on your airtel. To change plan, reply with 1.'

2G is still working but the speed, of course, is extremely slow. If I had known that 2G was all I would get, why would I spend Rs. 646 for such slow speeds?

Hi team

I am facing this problem every month twice, from the day i have converted my connection to post paid.
i have done complaint for this yesterday again according to cce this problem
going to solve till four day . But i cant not wait that much period of time as I am in business of e commerce so it effect my work a lot.
please do the need full asap because we cant except this kind of service from a brand like airtel.

thanks and regards
Atul guleria
mob no.. [protected]
ref id : 6320093

Airtrl no [protected]
Airtel 3G
Modle samsung j2
I have take 3g plan but not working my 3g internet and slow working 3g network ablewal but some distance not working my home is kushar khas . i requested to you get 3g network

hello sir i forgot my wifi network password
how to know it

MY SELF VISHNU GUPTA & MOB. NO. [protected]. I REQUESTED TO CHANGE MY NO. FORM POSTPAID TO PREPAID BEFORE ONE & HALF MONTH & UPTO NOW MY REQUEST IS NOT FULLFILLED & DURING MY LAST CONVERSATION WITH CUSTOMER CARE PERSON STATEMENT GIVEN TO ME THAT IT WILL BE DONE BY 11TH FEB, 2011. & REF NO. IS 35691397 & 8184149. NOW I AM WAITING FOR THE FOVOURABLE RESPONSE.

I have applied for postpaid to prepaid conversion for my mobile number on 31st July, 2013. Till it's pending. I visited two times to saltlake citycenter airtel store in kolkata. But no action was taken. Then I complained so many times to airtel customer care by email. But still it's pending. I haven't expected this type of harassment from airtel. Because I am using another airtel no for a long time and also I am using airtel DTH. But now I have decided that I'll go for MNP to vodafone. I think vodafone service is much better than airtel. This mobile number was with vodafone previously and I never faced any problem that time. My email id is: monoj.[protected]@gmail.com

Hi,

I am facing issues with Airtel. When I asked for the help, they simply like to reply whatever they like to but not about the actual problem. Kindly help me in this case. Following is the full conversation with Airtel
I have paid the money for the bill which I haven't used

=================================================

Namaste!

You wrote in on[protected], expressing the concern regarding the outstanding amount for your airtel Data card number [protected].

We thank you for writing to airtel and welcome the opportunity to assist you.

We would like to inform you that your airtel mobile number has been permanently disconnected with effect from[protected].

The summary of the breakup details:

Invoice dated:[protected]

Monthly Charges 950.00

Discount -100.00

Late Fee 100.00

Taxes 105.06

This Months Charges 1055.06

We would like to inform you that there is an outstanding amount of Rs.173.04/- on your account as on[protected], hence we request you to clear the same at the nearest airtel relationship centre to initiate further action in this regards.

Attached is the list of airtel relationship centres for your reference.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours sincerely,
DEEPASHREE DP
Customer Care
bharti airtel limited


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[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 11:56:47 AM
Subject: Re: [|BAL|Qrc123011409010526012999|]

Hi,

Please don't give the answers without reading them
For one of the concern, you are saying it as address verification is
compulsory, we will do it.

But the most important thing is the following one. Can you please look into
this issue

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?


Regards
Harathi


On Thu, Jan 23, 2014 at 11:51 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the delay
in activation of your airtel prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with better service. In the interest of
security, connections failing to meet verification details are restricted for
activation of your airtel mobile number.

We request you to contact the airtel relationship centre/Dealer from where you
have requested for migration from postpaid to prepaid to assist you better.

We hope that this response has addressed your query suitably.


Yours sincerely,
Vidhya V
Customer Care
bharti airtel limited


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Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F
94F4137996F7 2 3 8 87B9EFF A6DED69AAED107695FE 3 2 A C F 7 C
F7492F11C65AFD9&refno=Qrc123011409010526012999

"If you are not satisfied with the resolution of your complaint, you may
contact Appellate Authority with the SR number. Please click on
http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate
Authority details.


[protected]Original Message[protected]
From: t.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 23/01/2014 09:27:26 AM
Subject: Re:

Hi,

When I dial 59059 for verification, it's saying not a valid number. What should
I do? Please help me

The important point that you should understand is
1. Whatever I paid 1500 rs and the bill amount 173.04 what you are talking
about is purely and solely due to the mistake from airtel side. I didn't do any
wrong.
It's only airtel didn't do the requested action and moreover asking me to pay
the bills (eventhough I am not using it)
2. Will you try to understand the problem? and who caused it? or keep saying
pay this pay that?
3. If it's the issue with Airtel, how Airtel will ask me to pay bills?
4. When I called the customer-care person's Manager, hope it's you, you said to
send a mail to [protected]@in.airtel.com for refund of my money via cheque. But now you
are not at all talking about these?

Hope you will understand the issue

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

=================================================


Thanks

AirTel — deactivation of value added srvice

i have complaint many times for deactivation of airtel live service.but theu did not deactivate and all the time i have to pay rs.30 extra every month. My mobile no. is [protected]

Airtel Complaints - deactivation of value added srvice
Review all Airtel complaints


deactivation of value added srvice
i have complaint many times for deactivation of airtel live service.but theu did not deactivate and all the time i have to pay rs.30 extra every month. My mobile no. is [protected]

ssssssssssssss

i have complaint many times for deactivation of airtel text based sevice.but they did not deactivate and all the time i have to pay rs.20 extra every month. My mobile no. are [protected], [protected] n [protected] I WILL GO TO THE COURT OF LAW IF YOU WILL NOT DEACTIVTE AHD WILL SEND MESSAGE ALL CUCTAMER YOU CHEATIN G INNOCENT CUSTOMAR

Airtel — no response received regarding deactivation of value added service

I WANT TO TERMINATE THE SUBSCRIPTION OF A VALUE ADDED SERVICE. BUT EVEN AFTER REPEATED ATTEMPTS I DID NOT RECEIVE ANY RESPONSE FROM THE DEPARTMENT CONCERNED.

Airtel — Unauthorized service activation and deduction

Dear concern,
I am using a Airtel prepaid connection [protected] on 10 Feb 2010 my account balance was Rs.50 but when i checked my balance on 3 Apr 2010 it was Rs.-2.63 when i called airtel customer care executive name Vicky Sharma says there is Matrimonial Alerts acivated from 15 Feb 2010 on my account for which Re.1 is deducting on daily bases till date. However i have not activated any kind of service on my this number moreover i have not made any single call from this number as well from mentioned date i have communicated the non activation of any service from my end but he is not agreed upon the same and not been able to provide any solution nor he was able to provide any request which could justify his clarification for service activation on my request. This is total harrasment and loot everytime any telecom operator activate there VAS services on customer's account without any consent
i am using my another number right now therefore i stopped using my airtel number but totally shock to see my balance and customer service response over this issue. I request you to do the needful in this manner as i am not the only one who has become the victim of there wrong activity with no regression.

Regards
Sandeep Kumar
[protected]

Airtel — NON STAGE OF VALUE ADDED SERVICES

DEAR SIR,
I AM BEING CHARGED FOR VALUE ADDED SERVICES ON MY PREPAID TELEPHONE NO [protected] BY AIR TEL WITHOUT MY CONSENT.THEY ARE NOT STOPPING THIS UNWANTED SERVICES IN SPITE OF REPEATED REQUESTS,

Airtel — unauthorized deduction of amount from past six months

from the last six months, amount is deducted from my airtel prepaid no.[protected] without any reason. any monthly scheme automatically gets activated every month and a amount of rs.30 is deducted from my balance. other then this everyday minimum of re.1 is deducted from my account. someday upto rs.5 arealso deducted. i have tried de-activating the schemes by calling in customer care but once that scheme gets deactivated some other sc heme strats. on 6/1/2011. i have also tried messaging on *121# but all in vein as the scheme gets activated he next morning. i went to the lokhandwala branch of airtel relationship center and they connected me to the customer care. he said that no schemes wil b activated without my consent n also all nio deductions. but today wen i checked my balance, they r deducting re.1 everyday for some value added service while when m going de-activate the scheme it shows that "no value added service is activated on ur number". then for wat reason are they charging me??? m furiated now.. i want refund of all the money thery have deducted without asking me to start a service.pls do the needful or else ggive me some other solution.

Deactivate Desi tashan in my airtel number [protected]

I was too much suffered from yesterday, My validity of airtel digitaltv a/c no. [protected] is today
so please recharged it or refund the money my bank account.. immediately...

OUAT — Cheating by airtel

I converted my airtel mobile service to super life by paying Rs 999/- on 18.11.2007. But in the message it is coming that my service will expire on August, 12, 2010. I got no satisfactory answers from dealers. Frequently, advertisements are coming for Airtel super life up to 2024 only by paying rs 999/-. many customers have done this and same expire date of 2010 are coming. Why such false advertisements and cheating by airtel authorities?

Airtel — FAILURE TO PORT IN EVEN AFTER 12 DAYS

Dear Madam/Sir
1. I had applied for MNP from Reliance CDMA to Airtel and the porting code RR132195 was given to me on 1st February 2011. As on today 20th February 2011 my mobile number [protected] has not been ported in to Airtel’s network.
2. A complaint docket number [|BAL|[protected]|[protected]|] was allotted to me on 15th February 2011 but even after 12 days of the allotment of porting code my mobile number [protected] has not been ported to Airtel.
Ajay Kumar Vats
241, Sector-4, Hiranmagri
Udaipur-313002
Cell number [protected], [protected]
Time 6.07 AM Dated 20th February 2011

Airtel — ignorant & illiterate billing department.

I have a land line connection with number 47014289. On 15/12/2010 i had applied for IPTV connection by paying Rs.1750/- cheque no. 451379, dt. 15/12/2010, HDFC bank. Within some days my IPTV was installed by the agency boy. But the very next day it went off. Imade many complaints, I even have some complaint registration numbers with me 43250256 dt.15/02/2010, 43315472 dt. 21/02/2010 , 43334888 dt. 21/02/2010, 43405092 dt. 23/02/2010.

On somewhere around 15/03/2010 my IPTV was reinstalled as the executive told me that they had received a disconnection request by someone earlier.

Anyways now in APRIL 2010 i received a bill for Rs. 2308/- which includes Rs.1750/- as installation charges of IPTV. I made some complaints for my bill and i even have those complaint numbers. I was badly bothered by the calling staff of airtel to pay my dues a large number of times and i had to explain them my whole story repeatedly.
Then one day i was told by a calling guy to pay my balace Rs.558/- and the balance Rs.1750/- will be adjusted. Now my connection has been blocked for non payment.
I am facing a lot of difficulty as my business is suffering due to disconnection of interne. phone and IPTV i am not much bothered about.

Dear Mr. Rakesh,

Now the same problem is being repeated for my residence connection number i.e.[protected].
I had taken the the IPTV connection by paying Rs.1750/- cash. After filling the form & paying full installation charges i had to cal on many numbers repeatedly for at-least a month to beg for the IPTV connection. Now in my bill for the month of April the same amount Rs. 1750, has been charged again for the installation of IPTV.
I made a complaint but the response is not satisfactory & i am receiving call for the payment without any correction of bill again & again..

And now finally i am expecting you people to disconnect my services very soon for non payment.

I am Hani itself. I forgot to include my alternate number. My alternate number is [protected].Expecting a resolution at least this time.

Hello Mr Rakesh Ranga,
If you look at my complaint. You may be able to understand that it was dated 4th October 2012 . Excuse me if I am being rude.
Today the date is 12th October 2012. And you guys have not done anything so far. You guys didn't even call me to provide any sort of assistance.
Did you know the life span of a MNP request is 15 days. If you didn't know that by now, it indirectly means that you are not eligible to sit on that grievance seat.
I had provided you all the proper ID proof, a passport size photograph, MNP request number and papers along with my signature every where required. This is not the first time I am submitting the same but the 3rd time.
Are you aware of our Government of India rule that states "MNP should be done within 7 days and a max of 14 days after which, if not done consumer can file an FIR against the Service provider to be brought into trial.
What else do you expect from me as a customer of yours who very much want to get rid of your pathetic service. Do you want me to pay bribes to you to get things done. If so do let me know.
This proves that Airtel and it's people are so very much lazy and ignorant of their responsibilities and duties to serve the customers.
I very much feel pity for the owner of Airtel Mr. Sunil Barthi Mittal for having to appoint such irresponsible and ignorant and lazy people to do the work for his company which once upon a time was the best. Mr. Mittalji times have changed very much now and your employees have destroyed your old name and fame. Now that I am ashamed to recommend Airtel to anyone.
I guess this text reaches Mr. Mittal at least before he dies so that he can clean up Airtel. Otherwise like Apple and Steve Jobs, Airtel will be a old story.
I am so much frustrated because I had been an Airtel customer for so long about 6 to 7 years on that [protected] Airtel number. Ever since 3G arrived, I had never been able to use that on that specific number. My concern started from that day onwards. I called up ur customer care they were interested in disconnecting calls or telling me some gimmicks and hanging up. That is the reason why I emailed you at Airtel presence and fb. There also they started telling me excuses and asking me to wait for a resolution. I wasted not just days expecting it to happen but time and money for 3G recharges. How can Airtel deny 3G to only my specific [protected] number with bad reception when my friend staying close by had 3G.
So at last I ended up trying 3G from a different service providers like BSNL and Aircel. I was amazed by the 3G price and facilities provided by Aircel. Which was the reason why I wanted my [protected] on Aircel network.
Why should I remain on a network like Airtel which not even cares for any issues that I come across from their network. What does Airtel gain out of glueing me on to their network when I never intend to be on their network even if everything they provide is free. I really don't need anything from Airtel other than the port out from Airtel.
I need proper explanation regarding everything from Airtel because the harm that they have done on me is just not forgivable.
I want the full help and support of the post master at this consumer court to take necessary actions against Airtel for bringing this so for.
I just really hate to utter Airtel. So Sir please help me get rid of this bugger Airtel.
Hani
Contact:[protected] & [protected]
Email:[protected]@yahoo.comRanga, If you look at my complaint. You may be able to understand that it was dated 4th October 2012 . Excuse me if I am being rude. Today the date is 12th October 2012. And you guys have not done anything so far. You guys didn't even call me to provide any sort of assistance. Did you know the life span of a MNP request is 15 days. If you didn't know that by now, it indirectly means that you are not eligible to sit on that grievance seat. I had provided you all the proper ID proof, a passport size photograph, MNP request number and papers along with my signature every where required. This is not the first time I am submitting the same but the 3rd time. Are you aware of our Government of India rule that states "MNP should be done within 7 days and a max of 14 days after which, if not done consumer can file an FIR against the Service provider to be brought into trial. What else do you expect from me as a customer of yours who very much want to get rid of your pathetic service. Do you want me to pay bribes to you to get things done. If so do let me know. This proves that Airtel and it's people are so very much lazy and ignorant of their responsibilities and duties to serve the customers. I very much feel pity for the owner of Airtel Mr. Sunil Barthi Mittal for having to appoint such irresponsible and ignorant and lazy people to do the work for his company which once upon a time was the best. Mr. Mittalji times have changed very much now and your employees have destroyed your old name and fame. Now that I am ashamed to recommend Airtel to anyone. I guess this text reaches Mr. Mittal at least before he dies so that he can clean up Airtel. Otherwise like Apple and Steve Jobs, Airtel will be a old story. I am so much frustrated because I had been an Airtel customer for so long about 6 to 7 years on that [protected] Airtel number. Ever since 3G arrived, I had never been able to use that on that specific number. My concern started from that day onwards. I called up ur customer care they were interested in disconnecting calls or telling me some gimmicks and hanging up. That is the reason why I emailed you at Airtel presence and fb. There also they started telling me excuses and asking me to wait for a resolution. I wasted not just days expecting it to happen but time and money for 3G recharges. How can Airtel deny 3G to only my specific [protected] number with bad reception when my friend staying close by had 3G. So at last I ended up trying 3G from a different service providers like BSNL and Aircel. I was amazed by the 3G price and facilities provided by Aircel. Which was the reason why I wanted my [protected] on Aircel network. Why should I remain on a network like Airtel which not even cares for any issues that I come across from their network. What does Airtel gain out of glueing me on to their network when I never intend to be on their network even if everything they provide is free. I really don't need anything from Airtel other than the port out from Airtel. I need proper explanation regarding everything from Airtel because the harm that they have done on me is just not forgivable. I want the full help and support of the post master at this consumer court to take necessary actions against Airtel for bringing this so for. I just really hate to utter Airtel. So Sir please help me get rid of this bugger Airtel. Hani Contact:[protected] & [protected] Email:haniismay

Mr Airtel,
When will your team finish their work. Are they doing some kind of town planning for the next year's to come.

Hello the great Airtel,
My issue raised on 4th October 2012 has not been taken care so far. My issue dated 4th October was regarding a small concern that I wanted to port out from Airtel network and join Aircel. My Airtel number [protected] still remains on your Airtel network till date which means that my issue is not resolved. If any of you lazy Airtel staff has closed my case saying it is resolved doesn't mean that my issue is resolved. If that is not the case you must be an illiterate fellow not good enough to understand my issue in simple English. Airtel must be ashamed of you guys to keep you guys to service their customers.
Hani.

MY ISSUE IS NOT RESOLVED. I NEED A CALL FROM WHICH EVER PERSON WHO STATED THAT MY CASE WAS CLOSED WITHOUT EVEN CALLING ME ONCE TO KNOW MY CONCERN OR FIX IT.
YOU GUYS ARE BIG TIME CHEATS.

YOU AIRTEL NEVER FIXED MY PROBLEM. I AM STILL ON AIRTEL NETWORK.

my customer id is [protected]
you can contact me on corresponding registered mobile number.

Subject should be "Bill raised after submitting instruments" and not documents.

I agree to the beta aviation. the services of AIRTEL are really pathetic. Airtel should be banned for operations in india,

TODAY AT ABOUT 20-05HRS I HAD RECEIVED A CALL FROM[protected] WITH A ABUSIVE AND UNPARLIAMENTARY LANGUAGE. NOW I WANT THE CUSTOMER NAME AND FULL ADDRESS WITH EMAIL ADDRESS. PLEASED TO FURNISH THE SUPRA DETAILS EXPEDITLY TO ENABLE THE CUSTOMER.

My bill was due for airtel broadband from 4 months
I paid in two checks -axis bank one of them bounced
The collection department started calling up numbers from my bill
And started abusing about my mother
The connection is on her name
What can be done now ???
This is height of everything
I'm so tense now