Airtel Complaints & Reviews

I am using airtel fixed line broadband services . It was during the 2nd week of june that the sevices were barred due to internal cable damaging in the apartment . The services were resumed after re-routing the cable during the 2nd week of august . But the services were found de-activated due to non-payment of bill which was around 4000 rs for the last 3 months . However , a waiver assurance was given by the airtel guy of amount 1500 and i was told that with payment of rs 2500 my service ll be activated in half an hour . I made the payment on the spot but its been 5 days that the services are still barred . The customer care says that the waiver request has been initiated but unless the billing department confirms the waiver of rs 1500 my services ll not be reactivated because the system is showing it as bill pending amount.After contacting the airtel guy , he says that he has given the waiver of rs1500 and services ll be activated in few hours . These few hours have now become 5 days so far . Customer care says that from their end the waiver request is initiated and from server end the services need to be activated . My trouble is that no one is capable of solving my problem . Everyone is assuring me services re-activation in few hours but no positive effect seen so far . I am thinking to remove the fixed line now .

Sir,
Airtel company imposed value added services (ring tone) on my prepaid mobile ([protected]) without my permission and the company deducted their charges as per the company norms. On 26th of August 2012, I came to know that the company has deducted rs. 45.00 as Value added service charges from my mobile account. During the conversation with customer care representatives (Mr. Mohit and Mr. Ashutosh) I came to know that this service has applied on my mobile since last 3 months. Mr. Ashutosh informed that as per my (Customer) acceptance the service has been provided on my mobile as he said that he has record/ evidence for the same. While I am honestly saying that without my permission this service has been applied on my mobile. I requested to Mr. Ashutosh, as I did not applied for this value added service on my moblie so kindly refund my deducted amount.But he informed that this service has applied on my mobile since last 3 months so he can not refund this amount. If without acceptance of customer, such value added services would be imposed by any company, its really 'cheating the costumer" If it also happaned with other customers then its really astonished and non acceptable. I would like to request the competent authority of Airtel company kindly inquire on this matter and provide me the evidences regarding my acceptance of abovesaid value added services on my email id - [protected]@gmail.com. This information would really be useful for me for necessary action. It is also requested to Airtel company please refund my money in to my account which is deducted for value added services without my permission. If the company will not able to provide me the required information on email then kindly let me know the procedure to get this information as its essential for me. Kindly also inform me that the company comes under RTI act or not ?. If yes kindly provide the Details of PIO and appealate authority nominated under RTI Act 2005 along with their official postal addresses.
Yours
Dr. Prabhakar

I am subscriber of Bharti Airtel Postpaid mobile services from the last 8 months. From last 3-4 months I am getting charged for unauthorized VAS (Value Added Services). Each month they have been charging more than Rs 150, which is unauthorized. It looks like a scam. They claim that I have clicked some link, and just for clicking a link they charge Rs 50/99. I have been calling them and asking them to revert these charges. If the VAS charge is say Rs 150, they say that they can revert Rs 100, and they pocket the remaining Rs 50. This seems to be a well thought out stratergy to milk-out money from customers. Looking at the number of customers airtel have they could have made millions through this scam. I request you all to make customers/ TRAI aware of this scam.

Last month (Aug), I got frustrated with this and installed an application on my smartphone so that it blocks all internet access. I thought this could prevent any link being clicked without knowledge and hence getting charged by airtel. I was very happy that this application was working fine and I did nit click any links which could make money for airtel. However when I saw the bill I was horrified. They had charged me Rs 503.30 for VAS, which was 3 times higher than any previous month VAS charges!! though I had installed a filter application!! I complained to airtel call center about this and they registered a complaint numbered 45496276. After couple of days on 28th Aug, customer service lady called up and said I had actually downloaded something for which they are chargin Rs 503.30 I challenged them to prove this and I explained that I had installed a filter application to block this. Then they changed their game plan and said they can give back Rs 400 (its their same old tactic). I am fed up with and raising a complaint here.

Please help me.

deduction in balance ...
Suddenly i got a
message "Thanks for downloading randeep
sunny from airtel you have been charged Rs 15... balance has been deducted
from my airtel number [protected]
it is nt the first time... every second day i have to call costumer care and ask them to refund... they did jst 2 times for some career counselling scheme that was activated
m an engineering student y wud i need career counselling.
and this tym they dint hear anything..and said i purchased the content frm net
but i never opened that site
i don't call care support for 2-3 rupees deduction that they do daily but 15 rupees 4 times in a week have some value....
please help me out

Dear Airtel,
I am Pronab Bairagi from Bangalore requested for a broadband connection nearly 3 weeks ago, the representative told me that one of their client will come to my Home to check the feasibility of network, but they never come, instead i call several time after that to come and check. its being a long time but no one came till now. My question is why the airtel broadband keep on lying to me that they will come today for checking.

By,
Pronab Bairagi

door #4, puttaswamaih building,
thattahalli village,
bolare post,
utarahalli hubli,
bangalore south taluk,
Bangalore: 560082

mobile: [protected]
[protected]

I have been using this Airtel number ([protected]) close to 2 years. In January'2012, I had made an overpayment (Rs 12488 instead of 1248) which was being adjusted in the subsequent bills. The problem started when I changed my bill plan almost a month back (Earlier A/C no: [protected]; Present A/C no: [protected]).

When I received the message regarding the bill, there was no mention of it being adjusted with the outstanding amount. I then called up the customer care number and registered my complaint. It was of no avail.

I then called up again on 13/08/2012 and talked to the floor supervisor Majid Rashid (complaint no: 4528410) and I was assured that the problem would be sorted out as I still had Rs 4148.90 outstanding to my credit. This was of no avail either and I kept on receiving calls from your company asking me to make the payment or risk being disconnected.

I again called up 121 and talked to Mr Vijay Singh, explaining the whole scenario once again. This didn't work either and i kept receiving the same calls, asking me to pay up.

I called up again (20/08/2012)and talked to Mr Dinesh Kumar (complaint no:[protected] explaining the same story once more. I have been reassured that my problem would be resolved and my bills adjusted against my outstanding amount.

Then I mailed my problem to their nodal office on 21/08/212 and I received a call from them that it would be sorted out. But despite everything, I have been receiving SMS and phone calls to pay up. This despite the fact that I have Rs 4148.00 deposited with Airtel.

I hope someone listens.

Dear team,
My name is amar singh dhakad and i am your valuable customer but i am not satisfied with your customer care services. I am continue call with airtel customer care but that is not connect customer representitive and call auto dissconnect. My mobile number is [protected].

Subject: My TV is down for the last 2 days.. and, shame on Airtel for such a lousy service !!!

Customer ID: [protected]

Hello AirTel, My digital TV HD settop box has been non-functional since Friday morning. I lodged a complaint (ref#[protected]. Except for promises, no one has turned up even after 48 hours !! With lost weekend time on Sat and possibly today on Sunday, this is giving me extreme inconvenience and grief.

In the meantime, I spoke to many folks..
I've been following up directly with the external agency who was supposed to attend to my case - Mr. Sundar (mob# [protected]), who had promised my case will be resolved before 1 pm on Saturday.
After the airtel deadline of 17:30 hrs y'day, I spoke to the supervisor Mr. Sujeet. He told someone would turn up today for sure. I also tried speaking your manager, Mr. Rajesh (mob#[protected]).

I've been an Airtel customer for years together (Mobile & Broadband), where I experienced excellent service. But, with my experience of Digital TV starting Oct 2010, I must say you folks just suck !! You will spoil the great impressions that millions in India have about Airtel service in general !!

I'm going to raise this at the customercomplaints online website. In case this doesn't get rectified by noon today, I'll also be filing a complaint at the Bangalore Consumer redressal forum for appropriate compensation from your end for absolute slack in your service.

Padmakumar (Mob:[protected]

dear sir,
maine apne lapu m no. [protected] se bhul se wrong no.[protected] par 340 ruoaye ka recharge kardiya(transa.i d no.[protected] dt 15.08.12).maine c c retailer mea complain diya tha wea mujhe wlr ref.id no.36696932de diya par kuch nahi hua. ye wrong no [protected] hamesha switch off rahata hai.kripya us no se
mere paisa nikal kripya mere lapu no. pr transfer kar de ,iska mai avari rahunga.
---BINAY COM--
ROURKELA
[protected]

"25th AUG 2012" i called the 121 executive in order to ask the query regarding deduction of money.. but my query was not been solved.. instead the executive said that his system was not updated.. i guess that wasn't a valid answer for a customer.. somehow he asked me to call again after sometime.. which i tried to do so.. but the executive at the other end smartly blocked my call,, this shouldn't happen with a customer i suppose.. and my balance deduction is frequent.. somehow, i wish now to PORT from airtel service itself.. and i'll surely avoid my friend's circle the use of airtel here on..


Thanks & Regards
Mohammed Ameenulla
Mob No: +91 [protected]
E-Mail ID: [protected]@gmail.com

Hi,
My no.is [protected],I have purchase this new no.My problem is that I am unable to use GPRS properly,after doing so many complaints and requests its not resolved,and customer care persons has blocked my cutomer care as well.I need to take some other person phone to callI am facing a great problem and nobody is ready to help me out.
Please help me and looking positive and quick reply from your side

Regards,
Asad

Hi,

I am user of Airtel post paid connection since 2008. Today one SMS came telling that,"Thanks for downloading rendeep sunny from airtel. You have been charged Rs.99/-". I didn't downloaded any thing & nothing is in my mobile also related to this topic. I am using Nokia E5.
Same complain i saw from diffrent user also, I feel now airtel cheating to customers.
Regards
Jai Prakash
[protected]

Dear Mr Mittal,

This is to draw your attention to my Airtel DTH with customer ID [protected]. This connection has not been working since since Aug 19. I registered a complaint on Aug 20, 2012 morning and since then have been following up daily on customer care for resolution of this issue. It is 25th Aug today and no resolution has been made. I have also written several emails at customer care. Everytime i get a response that your compliant has been registered. The airtel engineer did finally make a visit 2 days back but they have not been able to resolve the issue and neither are we getting any response from airtel. I fail to understand how airtel is different than any local cable operator. I am sure, the cable operator would have fixed the issue by now. I have also connected with Lucknow regional service head but no respite. This is utter harassment and that too when we are paying the money. Would expect a resolution by earliest. I can go for alternate service but I want Airtel to pay for my new connection and also refund the money for last few days for which the TV has not been working. Please respond at [protected]@yahoo.com.

Regards,
Arti

My Airtel mobile number is[protected]. Day before yesterday i received a message that " AT - AIRINF Thank you for choosing Job Alerts" and " You have been charged Rs. 1.5 for 1 day" . But I didn’t subscribe any Job Alert and immediately contact to Airtel Customer care executive Ms. Sarojini. She assured that to credit the amount. After I received a msg. that “your amount is credited to your account”.
Yesterday and today again they charged Rs.1.5 for the same.I keep getting message from AT - AIRINF
I don’t know how it was happened without any subscription how they deduct the amount from my number. Its a kind of pilferage. The Airtel company always making harm to the customer. If the same will be continued i will switch over to some other mobile company.

senthil kumar.

I have a prepaid airtel connection.[protected]

I regularly get SMSs for which I am charged Re.1.
For eg: 25/08/2012 at 12: 56 From AIRINF
I get the following message: Thanks for downloading Easy search from Airtel. You have been charged Re. 1.0

The point is that my phone was locked when the message pinged.
I have not subscribed/downloaded anything. Why should I pay be forced to pay.
To un-subcribe I am forced to pay Rs. 2.0 sometimes.
This is unethical and to my mind does not seem a legal way of making money.They send these to millions of people, most feel one re. is not worth making a fuss about, but I think this is a scam which runs into millions.
Please do the needful.
Thanking you, A.D. Manikoth

Recently I got an email stating that they have revised my rates from Rs750 to Rs800. They have not provided any sufficient notice nor has communicated ahead of time. I receive the bill with the revised rates all of a sudden. What can be done for this?

This is to inform you that the airtel land line number [protected], had some
issues and your executive had come to my office and i had made full and final it the
bill due with no fault of mine of Rs.1750 dated 18.8.12, the same day i get a call from
another executive regarding the same issue for the balance payment, i informed them
about it above the payment made but are not ready to understand , i disconnected the
call , next day i.e on 20.8.12 i get a call again to continue the connection and offers me
to wave Rs. 1000/- from the bill due around Rs.2600, i nformed them about the
payments made , they tell me they will get back to me to resolve the issue, again in the
evening of 20.8.12, i get a call that they will wave the complete amount of Rs.2600
approx, and asked me to continue the above line .

Now i don’t understand what is going on as different executive offers me different
way to continue the connection , but i feel i have been cheated by airtel by asking me
to pay the amount of Rs.1750, and then offering me the waving of the amount ???????
Please let me know what ever happen with me is right from the airtel point of view. or
i have been misguided....

Dinesh Kumar

Dear Sir,
Money from my bank account deducted but recharge not done on 21st August vide below referance
payment from Axis Bank vide ref info .ICONN/53008964/210812/TECHPROCESS
SOLUTI amounted for Rs 410/- for recharge of Digital Tv Airtel Account number[protected]
Please refund the same to my Bank account.
Sanjeev Kapur
[protected]

Sir,
hafed Sugar Mill is a unit situated in Village Phaphrana, Tehsil Assandh, Distt. Karnal,
having a 3500 connection of Air Tel, in which staff & farmers are having a air tel connections.
But we come to know from reliable sources that due to quarrel between lessor & lessee, duo this many of people have to face problem of no network coverage in Mobile. As you well known that at that time man is handicap without mobile.

So, kindly take it on priority.

Regards,

Anoop Bhatia,
Designation Steno
office of General Manager
Hafed Sugar Mill, Assandh
Contact No. [protected]
[protected]

This is Hanumantha Rao.K and my mobile number is xxxxxxxxxx. I am using this number since very long time. and suddenly my number has been de activated by airtel. because of following reasons as expained by Moulali Shaik from Airtel Customer Care.

1. Since 45 days i am not using this connection for outgoing calls. and my concern, is it necessary to make out going calls? i have to spend money even i dont have requirement to make outgoing calls? is it valied?
2. Since long time i am got recharged the amount. and my concern, is it necessary to recharge? even i have the balance in my account? is it valied?
3. And my connection is having life time validity. and my conern, is even i have recharged for life time validity, why the Airtel had deactivated my connection? and what is the meaing of life time validity?

So finally, the customer means.. I have to spent money for surviving Airtel, even the life time validity recharged customer doesn't have requirement to recharge the balance or making out going calls.

And kindly have the complaint number provided by Moulali Shaik from Airtel Customer care[protected].


Regards,
Hanumantha Rao