Airtel Complaints & Reviews

AirTel — DEDUCTION OF RS 99/ TWICE

On 17/11/09 I received 2 messages from no 54321 with the text " THANKS FOR DOWNLOADING INDO PAK CRICKET 2007 FROM AIRTEL.YOU HAVE BEEN CHARGED RS 99.BOLLYWOOD PICS. EVERYDAY-*321*555#" On 18TH I contacted at their helpline [protected] they promised me to resolve the dispute. On 19th morning I got a call from airtel representative he informed me that there was a mistake on their part and money will be refunded by 5 pm on 20/11/09 also give me the complaint no[protected],but no refund made to me .on 21/11/09 Icalled at no 121 and explained the whole story.I recd a message from 121 about my request giving me a request no [protected].On 22/11/09 again received a call from their representative and informed that the issue will be resolved by 24th of november..But no response from airtel till today.You are requested to look into the matter and help me in getting back my money My m no is [protected]

AirTel — deduction of rs.99 from my prepaid account

i was surfing internet through my mobile phone no.[protected] at around 1330 hrs on 26 April 2011.
Suddenly I received a message from the service provider that i have been charged Rs. 99/- for downloading Hungama Content game from Airtel. i knowingly did not download any game neither was i warned anything before charging this huge sum without my express concent. It seems that Airtel is hand in glove with these sites like hungama, to loot the subscribers. no express concent has been given by me to airtel to deduct my account for any other purpose other than my making calls through their network.

Namaste Mr.Dhawan,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Unable to recharge prepaid

My mobile number is [protected]. Am unable to recharge my prepaid SIM card even though have lifetime validity. I had accordingly raised a complaint([protected]) with customer support on 31-Jul-09. Till date my issue has not been resolved. I have already escalated to Nodal & Appellate officers of the Airtel Karnataka zone. I have only received assurances of resolution within 24 hours each time. Nobody even bothers to call me back! Twice they called me to inform my issue is resolved only to find the reverse. And they went ahead & closed my original complaint & raised a new one instead. They point blank refused to reopen my original complaint! All this can be corroborated by the Airtel customer support as they record all the calls made to them.

Namaste Mr.Feroz,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (dgawale),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — spam messages from Missed you service

Recently for every missed call in my mobile with airtel sim, i have been receiving message from "missed you service" asking me to subscribe for missed you service that would let me know the caller ids of the people who gave missed calls. I don't need this service and i seriously want it to stop spamming me.

My name is K.D.M.DURGAVATHI.
I, got an message today about an airteldigitaldish gift.How can i belive.when neighbours also got the same message they are all saying it is fraud message.So i want to know how much correct it is.My mail address is [protected]@rediffmail.com.Please give me some suggestion.I SAW THIS FRAUD MESSAGE ABOUT ONE MORE PERSON WHO ALREADY PAYED THE AMOUT ITSEEMS.HERE IS COMPLAIN DETAILS.IGOT THE SAME AS EXPLAINED IN IS MATER.i got a SMS from TD-D T H to my airtel number on 1/11/2010. The SMS content is like this "your mobile number has won a airtel set top box from airtel dth services. more details please login www.airteldigitaldish.com last date 1/11/2010"

I did the same

then i got another SMS from TD-AirtelHD on 3/11/2010. The SMS content is like this "your name and address has been registred successfully. and your conform delivery details please login www.diwaligift.org. last date 3/11/2010"

i did the same

in the above mentioned web site www.diwaligift.org they told me to deposit consumer service tax amount Rs.440/- to a state bank of india account

Namaste Mr.Pujji,

We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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MY customer ID is airtel dth [protected] name chandan netra ...= i have purchased airtel dth in aug 2009 for rupees 1750. on 10 oct 2009 i have recharged my account with 1265 rupees plus my acct balance of around 100 rupee more. same day informed to airtel customer care that this recharge is for one year super value pack and rest of money for other two top-ups till it lasts. after that i have newer subscribed for any channel.in half of nov 2009 i saw that i am getting star gold channel also, thinking that this channel might be made part of super value pack.on 24 may 2010 i received sms on my mobile that my payment is due on 26-may. As i was out of jodhpur upto 31-may. on-return i saw my services were stopped i have spoken to customer care,there supervisor and complaint about my services .on 2 june evening i have been told by supervisor that my complaint is sent to authorities and will be sorted out with in 48 hrs and i will be called back but still i am waiting for call.how a customer will bear this type of cheating. thanks. please help me

To, Dt. 9/12/11 M/s L.G INDIA LIMITED /AIRTEL DIGITAL TV

Dear Sir,
SUBJECT : CLASSIC CASE OF CHEATING BY LG DEALER IN THE NAME OF PROVIDING FREE AIRTEL DIGITAL TV CONNECTION.
For the last so many years,l alongwith my two elder brothers have always patronised LG products . Reposing our unabated trust naturally, this time too , on the occasion of Diwali festival one LED 3D TV (32/LW4500) For Rs.46,500/- vide bill no.B-1187 dt.25/10/11 in the name of Sri SANJIVE KUMAR CHHABRA R/O 57-A Sarabha nagar extn.,ldh and one LCD TV (42/LK450) for Rs.43,500/- vide bill no.R-0029 dt. 25/10/11 in the name of RAJIVE CHHABRA R/O 56-A Sarabha nagar extn.,Ldh were purchased from L.G SHOPPEE (M/S RAM KUMAR AJAY KUMAR) at Malhar Road,Ludhiana. But extremely regret to inform you the sad experience meted out to me this time at the hands of your dealer subsequent to the purchase deal.
Sir, the purchase were under the scheme to be provided by the dealer with AIRTEL DIGITAL TV CONNECTION worth Rs.999/- along with 4 months free subscription to channels with every set of purchase. In this regard we were along provided with 2 NOS. ACTIVATION KIT with SR. NO’S [protected] & [protected] . The dealer also intimated us that the AIRTEL people have been intimated in this regard and in the next 24 hours , both the digitial tv connection would be activated at our place along with the 4 months free subscription; which never happened. Repeated requests could get us only 1 NOS. AIRTEL CONNECTION INSTALLED after 15 days but with no free subscription to the channels, which is sheer CHEATING on the part of the LG dealer.
Repeated requests have been directly made to AIRTEL DEALER in lUDHIANA, to provide with the committed facility but in vain.What is more disgusting , to add to the fuel to the fury, the staffs at the AIRTEL DIGITAL DEALERSHIPS AT LUDHIANA viz. Miss JASSI[protected], MR. SAINI[protected] ,UNNAMED[protected] and MR.HANDA[protected] used VERY ABUSIVE ,FILTHY AND THREATENING LANGUAGE against us. They even threatened to remove all the equipments of the One set provided , if we insist for our just and right claim.They even asked for recharging the connection before even installing and activating the set at our premises.
WHAT WAS MORE ASTONISHING THAT THE LG DEALER WAS GIVING DEAF EARS TO THE ENTIRE EPISODE. One could clearly make out the nexus between the both dealers and their CLASSIC way of cheating customers in the name of freebee’s. My offer to the LG DEALER to reimburse the connection amount so that we could opt for some other connection was turned down straight away and under no circumstances he was willing to do so. Sir, this unholy nexus between your LG DEALER and the AIRTEL DEALER which will have most damaging effect upon your business in the long run.
Also, my strong suggestions to the LG MANAGEMENT that this unscrupulous dealer should be immediately shown the door and STRIPPED OF THE DEALERSHIP to save yourself from the negative effect upon your furture business. The AIRTEL MANAGEMENT too is no exception in this regard.Stern and expeditous action is necessary against BOTH THE DEALERS who dare to use most unbecoming and harsh language against the customers.
The copy of this letter is being forwarded to the MINISTRY OF INFORMATION AND BROADCASTING for serious action against AIRTEL DIGITAL TV . Also I would like to assure you that I would go to any length to get justice.

Thanking You,
SANDEEP CHHABRA [protected] SANJIVE KUMAR CHHABRA[protected] RAJIVE CHHABRA[protected]
R/O 56-57A,SARABHA NAGAR EXTN,PAKHOWAL ROAD,CHHABRA COLONY ,LUDHIANA

Dear Airtel Digital TV
sir,
I completely disappointed with the way you have been treating your customers.This is to inform you that Since last 7 days I am facing problem with airtel that I have booked a digital tv connection through online and payment has been taken by Mr. Ismail through ivr, transaction id is 17923545, booking id is 53005, and the message on my registered mobile account id is [protected], and he promised that within 48 hrs it will be there or latest by Monday 12th dec 2011 the connection will be established for which the local dealer will call. But 12th nothing had happened and I called up airtel customer care to complaint the same they promised that Tuesday 13 it will happened, again on Tuesday nothing happened, so have contacted to your customer care again and I had a talk with Mr. Praveen navlani, on sales and marketing, he also promised that within 24 hrs it will be resolved, but next day nothing happened and called up customer care and talk to Mr. Roshan and he also promised the same that within 24 hrs it will be resolved, I have collected the no of Mr.Sandip, responsible person from Online payment division as per customer care on [protected], he told that he has resigned from the airtel and the charge is with Mr nayoom his no. [protected] so I called up his mobile and he also promised that within 24 hrs it will be resolved, in between I have contacted airtel Nodal officer kochi, but for him someone else attended from his office and told that only online id created but nothing from the department, so again I tried to contact Mr. Nayoom but he never picked his phone later. Finally yesterday I talk to your customer care and Mr. Vishendra( communication ID[protected], contacted from[protected] and told me that please wait another 24 hrs. In between I send an e mail to airtel grievances cell id provided on net but no reply or action has been taken.
I do not understand why you people commit to something that your company just cannot do. Some one from your customer care He says it is a system problem, I do not understand how there can be a system problem when all other connections are working in the area. And if it is a fault from your end, why should I have to compensate by waiting longer.

So sir, please let me know how many people are there to be responsible for a connection and how long I have to wait for a connection or which consumer protection act is applicable and cochin consumer court will take up this complaint if I go to them?
Even after 168 hrs no body contacted me or no response for my mail , so who will be responsible for my time and effort and mental and physical strain I have taken so far?

Hope you will be able to help me in this matter and hope you will not be like others in airtel that only promise and cheating public like me....

Thanks and regards
Dileep kumar.p.v
Sreeshylam, Arakkunnam.P.O,
Ernakulam Dist.
Kerala 682313,
Phone [protected].

Namaste (AadilAijaz),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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My no [protected] is converted post paid to Prepaid. But i always received bill details till to day through SMS. Please stop this.

AirTel — WRONG SMS

WRONG SMS FOR THISH NO.[protected]
KEEP THISH MESSAGE SENDER MANSHI. LOVE
IMEI [protected]/8.

Namaste Mr.Taneja,

We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Karthik,

We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Struggle to include a new channel

I am user of Airtel DTH service user in Indirapuram U.P, and my customer ID is [protected].

I am trying to add Paras channel in my package since 5/17/2011 i.e. last 60 days, and have been unsuccessful in it.

At the first attempt I did applied it online and the channel got started. In a span of 3-4 days the channel got disconnected without notice.

Upon my investigation with customer care, I was told that there is a need for a Technician to visit my home to change some setting at Set Top box. Technician came after 9 calls to Airtel Customer Care, 5 registered complaints and 3 written complaints over email.

Now required setting change is done, still the channel is not subscribed and not coming.

Secondly when the technician came, he tried to fix a loose connection and charged us 100 Rs for it. Even after that the connection was still loose, and another technician told to replace the set top box.

After another 2 call to airtel customer service, finally a technician came and replace it. And now NOTHING is coming in my TV. Since than I have called that guy (Mahender) over 20 times in last 2 days.

I am total frustrated with the service Airtel has given to me. It seems like I am they are just making fake commitments which has no foundation.

I never expected such a pathetic treatment by private sector company, which tried claims to be India's best.

Namaste Mr.Sarkar,

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Namaste ([protected]),

This is to inform you that your concern listed 05 Sep 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr.Singh,

This is to inform you that your concern listed on 05 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr.Kabade,

This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Arpit,

So far I have not received any response from you people with regards to this. You people have been acting immature and irresponsible. You keep saying there is no problem from Airtel, yet I am a victim of your careless and hopeless customer service attitude.

I have sent more than 5 emails to your nodal officer with regards to the network issue, and issues in connecting to customer service desk and so far I have not received any promising response that my issue will be resolved.

You guys should take this issue on high priority and start working on this. Any time you are unable to reach me due to your hopeless network connectivity, drop me an email to this address : harish.[protected]@gmail.com and I can respond to your email

Time and again I have reiterated the issue with you people, only hoping that this will be resolved at the earliest.

What does a sorry mean, when you just say it for the sake of saying it. Wake up Airtel, before its too late. No point saying "Airtel is the best network service provider"

Get this issue resolved asap

Regards
Harish
[protected]

Arpit,

Are you people seriously working on this issue? So far I have not received any update or call with regards to the above issue. Can you get this one resolved at the earliest. I am unable to call the customer care too

Harish
[protected]

Namaste ( pratibhaghadge),

This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Please send me aug 2012 cal history
My no:[protected]

Namaste Mr.Reddy,

We would like to inform you that your concern listed 05 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr.Walia,

This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Namaste Mr.Marko,

We would like to inform you that your concern listed 05 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste[protected],

This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Airtel — Receiving a fraud msg

i have recived a msg on my airtel number [protected] from LM-SPDC-UK HAS NO VALID NUMBER JUST 2009, that i have won 3 millon dollar in mobile draw. what is that.

Airtel Mobile — Fraud via SMS

Since the last 3 months, I have been randomly receiving SMS messages thanking me for subscribing to various services from Airtel such as Hungama, Content Games, HannaMontana etc....all this inspite of me never using these services. I complained to Airtel, but they have been unable to do anything about this. The charge amount has slowly increased form Rs. 100 to Rs 1300 which show up as "SMS OTHER" charges in the bill. I requested Airtel Live to be disabled, and even received an SMS confirming this has been disabled. But I continue to receive these SMS messages and fraudulent charges.
I also spoke with Hungama.com who only said that according to their records it shows that I have actually used this service.
Airtel has also told me that my Nokia E73 may be defective - the NOKIA showroom confirmed that there is no issue with the phone.
This truly smells of a fraud, with Airtel passing the buck to the third party and the third party passing the buck back.
Not sure what I should do other than cancel my phone number which I have had since the past 10 years? Anybody has any ideas or suggestions?

Namaste (hi0076),

We would request you to kindly ignore these calls and messages and don't revert on such messages and calls.

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Day before yesterday my balance was deducted and when i tried to compalin regarding this, i have been blocked , i mean i am not bale to call customer care now, than i decidded to port ma number, got a call from airtel n asked me to stay with airtel and promised me better tarrif as wel. till now my problem is not solved.

Namaste Esam,

This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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Namaste ( slaxman),

This is to inform you that your concern listed on 05 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Mr.Mehta,

This is to inform you that your concern listed 05 Sep 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33