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S
shourin
from Hyderabad, Telangana
Sep 6, 2012
Resolved
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Resolved

Address: Vadodara, Gujarat

My airtel no is.[protected]. Inspite of my reminders every month SMS packages are automatically renewed and charges deducted from my account. Please stop auto renewal of SMS package at the earliest. Also I am receiving several AD information, Bollywood & many more entertainment messages and unnecessary deductions charges from my account. Please stop ir urgently.
Aug 13, 2020
Complaint marked as Resolved 
View replies

Airtel — stop sms, and dedections for those sms

my air tell no is [protected], the sms from 54542 , is un necessorily comming to me, and for that sms , they deduct rupees one per sms, without my concern, service complaint no 121 is not working , i also sent an sms, to 54542 it is not working, so please stop that sms service.
Reply

Airtel Mobile — auto Subscriptions of packages

My number is [protected] by the name of Abdul Alim (Charoda) Bhilai. Since last two months I have been noticed that hello tune is activated and monthly Rs 30 is deducted from my account I 'm trying to Connect customer care but due to congestion of network I'm unable to deactivate the hello tunes from my mobile. kindly help us to deactivate the hello tune as soon as possible

Regards
Abdul Alim
Reply
I have not got any response from your customer care up till now . I have to recharge as my balance is running out. Kindly suggest me what to do.
Reply
My number is [protected] which is in the name of Abdul Alim (Charoda) Bhilai. Since last two months I have been noticed that hello tune is activated and monthly Rs 30 is deducted from my account I 'm trying to Connect customer care but due to congestion of network I'm unable to deactivate the hello tunes from my mobile. kindly help us to deactivate the hello tune as soon as possible
I have launched the complaint on September 7th but up till now my balance is reducing day by day, I2 'm thinking that this company is fooling me

Regards
Abdul Alim
Reply
<html>
<body>
Hai this is to say <b>About Airtel</b>
</body>
</html>
Reply
<b>Antony</b>
Reply
Namaste (shourin),

This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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    S
    shourin
    from Hyderabad, Telangana
    Sep 6, 2012
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    Address: Vadodara, Gujarat

    I have a airtl no [protected]….bt unfortunately rs 35 is deducted by some service releted to AD-RTMEDI registration bt i have not activated such service even i did not used a this site…plz help me and refund the deducted unauthorized amount to my account no.
    View replies
    Namaste (shourin),

    This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Arpit Dixit
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [protected]@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
    Reply
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      M
      mano1985
      from Pune, Maharashtra
      Sep 6, 2012
      Resolved
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      Resolved

      Address: Chennai, Tamil Nadu

      There is no signal in our Area for Airtel
      We cannot use our mobiles at home
      Please increase the signal strength in Medavakkam
      We have around 30 to 40 townships and all of them have around 50 -100 families
      Please increase the airtel signal.
      Aug 13, 2020
      Complaint marked as Resolved 
      View replies

      Airtel Prepaid — No signal in our area

      Hi i am residing at Hasthinapuram near Chrompet, for past one week we don't get signal properly please do check and do the needful as soon as possible.
      Reply
      the signal is too weak in our area...i am from coimbatore dt a village named gomangalam pudur...my num s [protected] and[protected]
      Reply
      dear sir i want the details of outgoing & incoming calls of the
      last 3 months
      Mobile is- [protected]
      Reply
      dear sir i want the details of outgoing & incoming calls of the
      last 3 months
      Mobile is- [protected]
      Reply
      dear sir i want the details of outgoing & incoming calls of the
      last 3 months
      Mobile is- [protected]
      Reply
      Exact Location is near Isha Yara, Medavakkam
      Reply
      Namaste ( mano1985),

      This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


      We assure you that we are committed to resolving the issue to your satisfaction

      Regards
      Arpit Dixit
      Airtel Presence (Airtel Customer Service Team)
      Bharti Airtel Ltd
      [protected]@in.airtel.com

      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
      Reply
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        P
        Payal debnath
        from Delhi, Delhi
        Sep 6, 2012
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        Address: East Siang, Arunachal Pradesh

        Yesterday on 5th sep at around 7.40 pm I got a call from some number which I could not make it to see the number becouse the display of my cell was not working prolerly so kindly send me the number as soon as possible as my career is based on that cal becouse I need to talk to the person to know the venue of interview. Plz provide me the number on urgent basis
        View replies
        Namaste Mr.Debnath,

        This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


        We assure you that we are committed to resolving the issue to your satisfaction

        Regards
        Arpit Dixit
        Airtel Presence (Airtel Customer Service Team)
        Bharti Airtel Ltd
        [protected]@in.airtel.com

        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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          J
          jagjit dhawan
          from Noida, Uttar Pradesh
          Sep 6, 2012
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          Address: Lucknow, Uttar Pradesh

          sir,
          airtel has deducted amount of rs 99 twice from my account. Pl ask them to refund the amount.
          View replies

          AirTel — DEDUCTION OF RS 99/ TWICE

          On 17/11/09 I received 2 messages from no 54321 with the text " THANKS FOR DOWNLOADING INDO PAK CRICKET 2007 FROM AIRTEL.YOU HAVE BEEN CHARGED RS 99.BOLLYWOOD PICS. EVERYDAY-*321*555#" On 18TH I contacted at their helpline [protected] they promised me to resolve the dispute. On 19th morning I got a call from airtel representative he informed me that there was a mistake on their part and money will be refunded by 5 pm on 20/11/09 also give me the complaint no[protected],but no refund made to me .on 21/11/09 Icalled at no 121 and explained the whole story.I recd a message from 121 about my request giving me a request no [protected].On 22/11/09 again received a call from their representative and informed that the issue will be resolved by 24th of november..But no response from airtel till today.You are requested to look into the matter and help me in getting back my money My m no is [protected]
          Reply

          AirTel — deduction of rs.99 from my prepaid account

          i was surfing internet through my mobile phone no.[protected] at around 1330 hrs on 26 April 2011.
          Suddenly I received a message from the service provider that i have been charged Rs. 99/- for downloading Hungama Content game from Airtel. i knowingly did not download any game neither was i warned anything before charging this huge sum without my express concent. It seems that Airtel is hand in glove with these sites like hungama, to loot the subscribers. no express concent has been given by me to airtel to deduct my account for any other purpose other than my making calls through their network.
          Reply
          Namaste Mr.Dhawan,

          This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


          We assure you that we are committed to resolving the issue to your satisfaction

          Regards
          Arpit Dixit
          Airtel Presence (Airtel Customer Service Team)
          Bharti Airtel Ltd
          [protected]@in.airtel.com

          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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            W
            Wasim Feroz
            from Mumbai, Maharashtra
            Sep 6, 2012
            Resolved
            Report
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            Resolved

            Address: West Bengal

            unable to recharge my airtel prepaid through SBI debit card (Maestro - State Bank Cash Plus) for Rs. 50/-, what I have to do now, please let me know,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,my name is wasim feroz from kolkata.
            Aug 7, 2021
            Complaint marked as Resolved 
            View replies

            AirTel — Unable to recharge prepaid

            My mobile number is [protected]. Am unable to recharge my prepaid SIM card even though have lifetime validity. I had accordingly raised a complaint([protected]) with customer support on 31-Jul-09. Till date my issue has not been resolved. I have already escalated to Nodal & Appellate officers of the Airtel Karnataka zone. I have only received assurances of resolution within 24 hours each time. Nobody even bothers to call me back! Twice they called me to inform my issue is resolved only to find the reverse. And they went ahead & closed my original complaint & raised a new one instead. They point blank refused to reopen my original complaint! All this can be corroborated by the Airtel customer support as they record all the calls made to them.
            Reply
            Namaste Mr.Feroz,

            This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


            We assure you that we are committed to resolving the issue to your satisfaction

            Regards
            Arpit Dixit
            Airtel Presence (Airtel Customer Service Team)
            Bharti Airtel Ltd
            [protected]@in.airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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              D
              dgawale
              from Mumbai, Maharashtra
              Sep 6, 2012
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              Address: Thane, Maharashtra

              Dear Sir,

              My father is class 1 goverment officer in Agriculture officer. I have converted his TATA Indicom Number to Airtel GSM due to change in handset. Airtel first time stop my card functioning even after all the documentation were proper. Again i had submitted the documents they have given me new card and again service started. Now again same thing happend again and again after every 1 month. This is the third time it happend. The TM of area are not entertaining for my calls. I have raised the complaints so many times but the issue is not resolved yet. they have asked again for document. This time i have not given any documents cause i dont want the service of airtel now. I am frsutrated customer
              View replies
              Namaste (dgawale),

              This is to inform you that your concern listed on 06 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


              We assure you that we are committed to resolving the issue to your satisfaction

              Regards
              Arpit Dixit
              Airtel Presence (Airtel Customer Service Team)
              Bharti Airtel Ltd
              [protected]@in.airtel.com

              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

              Twitter - www.twitter.com/airtel_presence
              Facebook - www.facebook.com/bhartiairtelltd
              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                G
                g.s.pujji
                from Pune, Maharashtra
                Sep 6, 2012
                Report
                Copy

                Address: Angul, Odisha

                I have airtel prepaid mobile number [protected], I am getting lots of spam sms from sender " 50" and its very annoying. Kindly stop these sms to my sim urgently.

                Thanks

                G.S.Pujji

                [protected]@gmail.com
                [protected]
                View replies

                Airtel — spam messages from Missed you service

                Recently for every missed call in my mobile with airtel sim, i have been receiving message from "missed you service" asking me to subscribe for missed you service that would let me know the caller ids of the people who gave missed calls. I don't need this service and i seriously want it to stop spamming me.
                Reply
                My name is K.D.M.DURGAVATHI.
                I, got an message today about an airteldigitaldish gift.How can i belive.when neighbours also got the same message they are all saying it is fraud message.So i want to know how much correct it is.My mail address is [protected]@rediffmail.com.Please give me some suggestion.I SAW THIS FRAUD MESSAGE ABOUT ONE MORE PERSON WHO ALREADY PAYED THE AMOUT ITSEEMS.HERE IS COMPLAIN DETAILS.IGOT THE SAME AS EXPLAINED IN IS MATER.i got a SMS from TD-D T H to my airtel number on 1/11/2010. The SMS content is like this "your mobile number has won a airtel set top box from airtel dth services. more details please login www.airteldigitaldish.com last date 1/11/2010"

                I did the same

                then i got another SMS from TD-AirtelHD on 3/11/2010. The SMS content is like this "your name and address has been registred successfully. and your conform delivery details please login www.diwaligift.org. last date 3/11/2010"

                i did the same

                in the above mentioned web site www.diwaligift.org they told me to deposit consumer service tax amount Rs.440/- to a state bank of india account
                Reply
                Namaste Mr.Pujji,

                We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                Regards
                Deepak Mohod
                Airtel Presence (Airtel Customer Service Team)
                Bharti Airtel Ltd
                [protected]@in.airtel.com

                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                  A
                  AadilAijaz
                  from Mumbai, Maharashtra
                  Sep 6, 2012
                  Resolved
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                  Resolved

                  Address: Baramulla, Jammu and Kashmir

                  I AM THE CUSTOMER OF AIRTEL DIGITAL TV FROM TWO YEARS BUT RECENTLY I GOT PROBLEM AS MANY OF SUBSCRIBED CHANNELS ARE NOT WORKING. IN THIS REGARD I CONTACT CUSTOMER CARE SERVICE AND THEY TOLD ME ABOUT SATELLITE CHANGES AND NEW SIGNAL DIRECTION WILL BE DONE BY THEIR MECHANIC FREE OF COST THEY ALSO PROVIDE ME THE COMPLIANT NO. AND THE CELL NO. OF MECHANIC. WHEN I CALL MECHANIC ,HE DEMANDS RS.300/= FOR NEW INSTALLATION AND ALSO WARNS ME THAT YOUR ALL CHANNELS WILL BE DISCONNECTED IF YOU DON'T DID NEW INSTALLATION........................I HAVE RECENTLY RECHARGED MY AIRTEL DIGITAL TV WITH RS.350/= AND NOW DEMANDING ANOTHER RS.300.............SO I THINK IT IS GOING COSTLY FOR ME THEN OTHER SERVICES.........................WHY THIS CHEATING......I SUBMIT THIS COMPLIANT AGAINST AIRTEL DIGITAL TV BECAUSE THIS PROBLEM IS FACING BY THOUSANDS O[censored]SERS.
                  MY CUSTOMER ID IS: [protected]
                  MOBILE ; [protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  View replies
                  MY customer ID is airtel dth [protected] name chandan netra ...= i have purchased airtel dth in aug 2009 for rupees 1750. on 10 oct 2009 i have recharged my account with 1265 rupees plus my acct balance of around 100 rupee more. same day informed to airtel customer care that this recharge is for one year super value pack and rest of money for other two top-ups till it lasts. after that i have newer subscribed for any channel.in half of nov 2009 i saw that i am getting star gold channel also, thinking that this channel might be made part of super value pack.on 24 may 2010 i received sms on my mobile that my payment is due on 26-may. As i was out of jodhpur upto 31-may. on-return i saw my services were stopped i have spoken to customer care,there supervisor and complaint about my services .on 2 june evening i have been told by supervisor that my complaint is sent to authorities and will be sorted out with in 48 hrs and i will be called back but still i am waiting for call.how a customer will bear this type of cheating. thanks. please help me
                  Reply
                  To, Dt. 9/12/11 M/s L.G INDIA LIMITED /AIRTEL DIGITAL TV

                  Dear Sir,
                  SUBJECT : CLASSIC CASE OF CHEATING BY LG DEALER IN THE NAME OF PROVIDING FREE AIRTEL DIGITAL TV CONNECTION.
                  For the last so many years,l alongwith my two elder brothers have always patronised LG products . Reposing our unabated trust naturally, this time too , on the occasion of Diwali festival one LED 3D TV (32/LW4500) For Rs.46,500/- vide bill no.B-1187 dt.25/10/11 in the name of Sri SANJIVE KUMAR CHHABRA R/O 57-A Sarabha nagar extn.,ldh and one LCD TV (42/LK450) for Rs.43,500/- vide bill no.R-0029 dt. 25/10/11 in the name of RAJIVE CHHABRA R/O 56-A Sarabha nagar extn.,Ldh were purchased from L.G SHOPPEE (M/S RAM KUMAR AJAY KUMAR) at Malhar Road,Ludhiana. But extremely regret to inform you the sad experience meted out to me this time at the hands of your dealer subsequent to the purchase deal.
                  Sir, the purchase were under the scheme to be provided by the dealer with AIRTEL DIGITAL TV CONNECTION worth Rs.999/- along with 4 months free subscription to channels with every set of purchase. In this regard we were along provided with 2 NOS. ACTIVATION KIT with SR. NO’S [protected] & [protected] . The dealer also intimated us that the AIRTEL people have been intimated in this regard and in the next 24 hours , both the digitial tv connection would be activated at our place along with the 4 months free subscription; which never happened. Repeated requests could get us only 1 NOS. AIRTEL CONNECTION INSTALLED after 15 days but with no free subscription to the channels, which is sheer CHEATING on the part of the LG dealer.
                  Repeated requests have been directly made to AIRTEL DEALER in lUDHIANA, to provide with the committed facility but in vain.What is more disgusting , to add to the fuel to the fury, the staffs at the AIRTEL DIGITAL DEALERSHIPS AT LUDHIANA viz. Miss JASSI[protected], MR. SAINI[protected] ,UNNAMED[protected] and MR.HANDA[protected] used VERY ABUSIVE ,FILTHY AND THREATENING LANGUAGE against us. They even threatened to remove all the equipments of the One set provided , if we insist for our just and right claim.They even asked for recharging the connection before even installing and activating the set at our premises.
                  WHAT WAS MORE ASTONISHING THAT THE LG DEALER WAS GIVING DEAF EARS TO THE ENTIRE EPISODE. One could clearly make out the nexus between the both dealers and their CLASSIC way of cheating customers in the name of freebee’s. My offer to the LG DEALER to reimburse the connection amount so that we could opt for some other connection was turned down straight away and under no circumstances he was willing to do so. Sir, this unholy nexus between your LG DEALER and the AIRTEL DEALER which will have most damaging effect upon your business in the long run.
                  Also, my strong suggestions to the LG MANAGEMENT that this unscrupulous dealer should be immediately shown the door and STRIPPED OF THE DEALERSHIP to save yourself from the negative effect upon your furture business. The AIRTEL MANAGEMENT too is no exception in this regard.Stern and expeditous action is necessary against BOTH THE DEALERS who dare to use most unbecoming and harsh language against the customers.
                  The copy of this letter is being forwarded to the MINISTRY OF INFORMATION AND BROADCASTING for serious action against AIRTEL DIGITAL TV . Also I would like to assure you that I would go to any length to get justice.

                  Thanking You,
                  SANDEEP CHHABRA [protected] SANJIVE KUMAR CHHABRA[protected] RAJIVE CHHABRA[protected]
                  R/O 56-57A,SARABHA NAGAR EXTN,PAKHOWAL ROAD,CHHABRA COLONY ,LUDHIANA
                  Reply
                  Dear Airtel Digital TV
                  sir,
                  I completely disappointed with the way you have been treating your customers.This is to inform you that Since last 7 days I am facing problem with airtel that I have booked a digital tv connection through online and payment has been taken by Mr. Ismail through ivr, transaction id is 17923545, booking id is 53005, and the message on my registered mobile account id is [protected], and he promised that within 48 hrs it will be there or latest by Monday 12th dec 2011 the connection will be established for which the local dealer will call. But 12th nothing had happened and I called up airtel customer care to complaint the same they promised that Tuesday 13 it will happened, again on Tuesday nothing happened, so have contacted to your customer care again and I had a talk with Mr. Praveen navlani, on sales and marketing, he also promised that within 24 hrs it will be resolved, but next day nothing happened and called up customer care and talk to Mr. Roshan and he also promised the same that within 24 hrs it will be resolved, I have collected the no of Mr.Sandip, responsible person from Online payment division as per customer care on [protected], he told that he has resigned from the airtel and the charge is with Mr nayoom his no. [protected] so I called up his mobile and he also promised that within 24 hrs it will be resolved, in between I have contacted airtel Nodal officer kochi, but for him someone else attended from his office and told that only online id created but nothing from the department, so again I tried to contact Mr. Nayoom but he never picked his phone later. Finally yesterday I talk to your customer care and Mr. Vishendra( communication ID[protected], contacted from[protected] and told me that please wait another 24 hrs. In between I send an e mail to airtel grievances cell id provided on net but no reply or action has been taken.
                  I do not understand why you people commit to something that your company just cannot do. Some one from your customer care He says it is a system problem, I do not understand how there can be a system problem when all other connections are working in the area. And if it is a fault from your end, why should I have to compensate by waiting longer.

                  So sir, please let me know how many people are there to be responsible for a connection and how long I have to wait for a connection or which consumer protection act is applicable and cochin consumer court will take up this complaint if I go to them?
                  Even after 168 hrs no body contacted me or no response for my mail , so who will be responsible for my time and effort and mental and physical strain I have taken so far?

                  Hope you will be able to help me in this matter and hope you will not be like others in airtel that only promise and cheating public like me....

                  Thanks and regards
                  Dileep kumar.p.v
                  Sreeshylam, Arakkunnam.P.O,
                  Ernakulam Dist.
                  Kerala 682313,
                  Phone [protected].
                  Reply
                  Namaste (AadilAijaz),

                  This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                  For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                  Regards
                  Arpit Dixit
                  Airtel Presence (Airtel Customer Service Team)
                  Bharti Airtel Ltd
                  [protected]@in.airtel.com
                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                    J
                    Jaspreetaneja
                    from Gurgaon, Haryana
                    Sep 6, 2012
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: Delhi

                    I m using a airtel prepaid number [protected] ,Since 6 march 2012 i have started a
                    blackberry bill plan of rs. 129 in which 300 free sms per month were alloted to
                    me.but since then i have been charged for those free smses,inspite of my
                    regular complaints to theairtel company.every time a new executive attends the
                    call and when i call @customer care no. 198 of airtel they say call @ 7070 for
                    blackberry helpline,and at 7070 they say talk to 198 its a sms related problem.
                    Since june i m trying to tell my problem but they always say that you are not
                    charged for the same.but when one executive trued to understand my problem
                    andregistered the complaint no. Which is 44453300 on 1 september 2012 . I
                    recieved a call from airtel no.[protected] mr. Shiv kumar was unable to
                    understand my problem so he transferred the call to his senior executive.that
                    person toldme to try a test sms and check whether your sms charge is deducted
                    or not, on trying this at that timei was not charged.but when i asked him that
                    it happens usually that i am charged so he suggested me to generate your bill
                    for previous six month i.e. from march to august and told me that a total
                    charge of rs.50 will be deducted for your request its one time deduction,but i
                    enquired whether i will be charged 50/- per month , then he said nno . Just sms
                    EPREBILL_mar apr may jun jul aug and email id to 121. But on messaging it said
                    its wrong keyword type each month in a separate message. Ondoing so they
                    deducted rs. 300 for 6months of bill generation that to for checking their
                    fault.

                    on recieving the bills i was proved right that per month on every sms charges
                    were deducted from my account.i m enclosing you the copied of the bills and
                    kindly look in to thematter seriously for continously disturbing me for six
                    months.
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    View replies
                    My no [protected] is converted post paid to Prepaid. But i always received bill details till to day through SMS. Please stop this.
                    Reply

                    AirTel — WRONG SMS

                    WRONG SMS FOR THISH NO.[protected]
                    KEEP THISH MESSAGE SENDER MANSHI. LOVE
                    IMEI [protected]/8.
                    Reply
                    Namaste Mr.Taneja,

                    We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                    Regards
                    Deepak Mohod
                    Airtel Presence (Airtel Customer Service Team)
                    Bharti Airtel Ltd
                    [protected]@in.airtel.com

                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
                    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                      T
                      tkarthikkn
                      from Chennai, Tamil Nadu
                      Sep 6, 2012
                      Report
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                      Address: Kanchipuram, Tamil Nadu

                      hi, i have AIRTEL 3G connection(450 plan 2GB free) for my account no:[protected]. Credit Limit is 1000/- but this month bill generated for 1685.38.
                      (05-Aug-2012 to 04-Sep-2012)
                      i dnt know the reason,bill statment also not yet generated for this month.

                      i have attached the credit limit screen short.

                      KINDLY HELP ME.


                      regards,
                      karthik..t
                      View replies
                      Namaste Karthik,

                      We would like to inform you that your concern listed 06 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                      Regards
                      Deepak Mohod
                      Airtel Presence (Airtel Customer Service Team)
                      Bharti Airtel Ltd
                      [protected]@in.airtel.com

                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                        P
                        prosarkar
                        from Bhawanipatna, Odisha
                        Sep 6, 2012
                        Report
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                        Address: South 24 Parganas, West Bengal

                        I have a airtel digital tv connection ID NO. [protected]. As per there sms send me on 22.08.2012 8(eight) new channels to be added w.e.f.
                        4.09.2012 with revised rent of Rs. 326.00 p.m. for Mega pack. But upto 11.00 p.m. on 05.09.2012 there is no addition in my existing plan. I also notify my complaint to their Customer Care no. [protected] from my three mobile phone no.[protected],[protected] and[protected] several times but they ignore me.

                        PRODIP KUMAR SARKAR
                        BLOCK NO. 73/1
                        UNIT NO. 11
                        S.E.RAILWAY SOUTH COLONY
                        KOLKATA-700043.

                        MOBILE NO.[protected].
                        View replies

                        Airtel — Struggle to include a new channel

                        I am user of Airtel DTH service user in Indirapuram U.P, and my customer ID is [protected].

                        I am trying to add Paras channel in my package since 5/17/2011 i.e. last 60 days, and have been unsuccessful in it.

                        At the first attempt I did applied it online and the channel got started. In a span of 3-4 days the channel got disconnected without notice.

                        Upon my investigation with customer care, I was told that there is a need for a Technician to visit my home to change some setting at Set Top box. Technician came after 9 calls to Airtel Customer Care, 5 registered complaints and 3 written complaints over email.

                        Now required setting change is done, still the channel is not subscribed and not coming.

                        Secondly when the technician came, he tried to fix a loose connection and charged us 100 Rs for it. Even after that the connection was still loose, and another technician told to replace the set top box.

                        After another 2 call to airtel customer service, finally a technician came and replace it. And now NOTHING is coming in my TV. Since than I have called that guy (Mahender) over 20 times in last 2 days.

                        I am total frustrated with the service Airtel has given to me. It seems like I am they are just making fake commitments which has no foundation.

                        I never expected such a pathetic treatment by private sector company, which tried claims to be India's best.
                        Reply
                        Namaste Mr.Sarkar,

                        This is to inform you that your concern listed on 06 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                        For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                        Regards
                        Arpit Dixit
                        Airtel Presence (Airtel Customer Service Team)
                        Bharti Airtel Ltd
                        [protected]@in.airtel.com
                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                          W
                          wat diffrent name
                          from Mumbai, Maharashtra
                          Sep 5, 2012
                          Report
                          Copy

                          Address: Muzaffarnagar, Uttar Pradesh

                          my airtel no. [protected] for last 6 month billdls and call dls
                          View replies
                          Namaste ([protected]),

                          This is to inform you that your concern listed 05 Sep 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

                          We assure you that we are committed to resolving the issue to your satisfaction.

                          Regards
                          Deepak Mohod
                          Airtel Presence (Airtel Customer Service Team)
                          Bharti Airtel Ltd
                          [protected]@in.airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                          Twitter - www.twitter.com/airtel_presence
                          Facebook - www.facebook.com/bhartiairtelltd
                          Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                            D
                            danbahadur singh
                            from Nanpara, Uttar Pradesh
                            Sep 5, 2012
                            Resolved
                            Report
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                            Resolved

                            Address: Gorakhpur, Uttar Pradesh

                            heavy electromagnetic radiation from roof tower situated at roof at a distance of 2.5 metre only in goplapur house no.136 plot no.37/2
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            View replies
                            Namaste Mr.Singh,

                            This is to inform you that your concern listed on 05 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


                            We assure you that we are committed to resolving the issue to your satisfaction

                            Regards
                            Arpit Dixit
                            Airtel Presence (Airtel Customer Service Team)
                            Bharti Airtel Ltd
                            [protected]@in.airtel.com

                            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                            Reply
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                              H
                              harish.kabade
                              from bangallore, Karnataka
                              Sep 5, 2012
                              Resolved
                              Report
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                              Resolved

                              Address: Karnataka

                              Hi,

                              This is with regards to the prepaid number[protected] that I ported from Vodafone to Airtel.
                              From the day the number was ported to Airtel (18 August 2012), I have been facing a lot inconvenience in receiving calls, making calls.

                              Add to this the disgusting operator - Airtel has barred me from calling their Customer care.

                              My outgoing calls get dropped in between, every time I make a complaint, they keep saying there seems to be no problem from their end.

                              They have been disgusting, annoying. And yet they keep promising me saying this issue will be resolved soon

                              Till now there has been no respite and I am forced to go through this non sense again and again

                              I request the Forum to kindly take action against Airtel and ensure other people like me who port to Airtel with loads of expectations are not forced to go through all the trouble that Airtel is making me go through

                              Airtel needs to be ashamed for this kind of customer service and yet they say we are India's number one telecom operator when it comes to customer service

                              Regards
                              Harish Kabade
                              [protected]
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              View replies
                              Namaste Mr.Kabade,

                              This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                              For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                              Regards
                              Arpit Dixit
                              Airtel Presence (Airtel Customer Service Team)
                              Bharti Airtel Ltd
                              [protected]@in.airtel.com
                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
                              Reply
                              Arpit,

                              So far I have not received any response from you people with regards to this. You people have been acting immature and irresponsible. You keep saying there is no problem from Airtel, yet I am a victim of your careless and hopeless customer service attitude.

                              I have sent more than 5 emails to your nodal officer with regards to the network issue, and issues in connecting to customer service desk and so far I have not received any promising response that my issue will be resolved.

                              You guys should take this issue on high priority and start working on this. Any time you are unable to reach me due to your hopeless network connectivity, drop me an email to this address : harish.[protected]@gmail.com and I can respond to your email

                              Time and again I have reiterated the issue with you people, only hoping that this will be resolved at the earliest.

                              What does a sorry mean, when you just say it for the sake of saying it. Wake up Airtel, before its too late. No point saying "Airtel is the best network service provider"

                              Get this issue resolved asap

                              Regards
                              Harish
                              [protected]
                              Reply
                              Arpit,

                              Are you people seriously working on this issue? So far I have not received any update or call with regards to the above issue. Can you get this one resolved at the earliest. I am unable to call the customer care too

                              Harish
                              [protected]
                              Reply
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                                P
                                pratibhaghadge
                                from Mumbai, Maharashtra
                                Sep 5, 2012
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                                Address: Mumbai City, Maharashtra

                                To disconnect Airtel service of number [protected] temporarily as the handset with simcard has been lost.
                                View replies
                                Namaste ( pratibhaghadge),

                                This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                                Regards
                                Arpit Dixit
                                Airtel Presence (Airtel Customer Service Team)
                                Bharti Airtel Ltd
                                [protected]@in.airtel.com
                                Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
                                Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                  R
                                  Raghudharreddy
                                  from Naduvattam, Tamil Nadu
                                  Sep 5, 2012
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                                  Address: Hyderabad, Andhra Pradesh

                                  Dear sir,
                                  Please send me my mobile call history.
                                  My no:[protected]
                                  Period:1-6-2012 to 1-9-2012.
                                  I will be very thankful for this favor
                                  View replies
                                  Please send me aug 2012 cal history
                                  My no:[protected]
                                  Reply
                                  Namaste Mr.Reddy,

                                  We would like to inform you that your concern listed 05 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                                  Regards
                                  Deepak Mohod
                                  Airtel Presence (Airtel Customer Service Team)
                                  Bharti Airtel Ltd
                                  [protected]@in.airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
                                  Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                    H
                                    Hanny Walia
                                    Sep 5, 2012
                                    Resolved
                                    Report
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                                    Resolved

                                    Address: North Delhi, Delhi

                                    HI,

                                    BOSS I HAVE A LAND AVALIABLE IN BAWANA INDUSTRIAL AREA , I WANT TO GET MOBILE TOWER IN MY FACTORY . TO GET MOBILE TOWER IN MY FACTORY CAN U PLE GUIDE ME WHAT I HAVE TO DO . MY CONTACT NUMBER IS [protected]...

                                    THANKS FOR YOUR SUPPORT
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    View replies
                                    Namaste Mr.Walia,

                                    This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                                    Regards
                                    Arpit Dixit
                                    Airtel Presence (Airtel Customer Service Team)
                                    Bharti Airtel Ltd
                                    [protected]@in.airtel.com
                                    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
                                    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                      A
                                      Abhilashmarko
                                      from Bhopal, Madhya Pradesh
                                      Sep 5, 2012
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                                      Address: Bhopal, Madhya Pradesh

                                      Hello sir/madam,

                                      I want to remove my airtel connection.

                                      My no. [protected]
                                      ID: [protected]@gmail.com
                                      Thanks,
                                      Abhilash marko
                                      View replies
                                      Namaste Mr.Marko,

                                      We would like to inform you that your concern listed 05 Sep 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

                                      Regards
                                      Deepak Mohod
                                      Airtel Presence (Airtel Customer Service Team)
                                      Bharti Airtel Ltd
                                      [protected]@in.airtel.com

                                      Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
                                      Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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                                        9
                                        986693-0310
                                        from Mumbai, Maharashtra
                                        Sep 5, 2012
                                        Resolved
                                        Report
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh

                                        get details of [protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        View replies
                                        Namaste[protected],

                                        This is to inform you that your concern listed on 05 September 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

                                        For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

                                        Regards
                                        Arpit Dixit
                                        Airtel Presence (Airtel Customer Service Team)
                                        Bharti Airtel Ltd
                                        [protected]@in.airtel.com
                                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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