Airtel Complaints & Reviews

Hello

On 10 Aug 2012 I have decided to to port my Airtel number([protected]) to other vendor due to Network and other issues .I sent message on 1900 and I received my Unique Porting ID (AX358768)on 10th Aug, 2012 from 1901 .It's been 18 days till now nothing has been done from Airtel apart from bombardment of calls from "Airtel Retention Department"In between my Porting ID got expired and now they generated new porting ID :- AX737876.

I haven taken this SIM 2+ years back and now Airtel is using delaying tactics by telling me that they unable to track the details of my SIM and asking me to submit the scanned copy of the bill of the SIM purchased along with the name of Airtel ReltaionSHip Centre from where I have purchased the SIM .How can Airtel harass the customer by asking these details after 2+ years ? .As per TRAI guidelines MNP porting should be done in 07 days but even after 18 days nothing has been done from Airtel ?

I have following questions from Airtel :-

Please tell me the specific date on which you PORT OUT my number ?


In between I have rasied numerous calls with Airtel Nodal Officer,Apellate Authority,Airel Presence,Airtel - 121 but nothing has been done .

I am a customer of Airtel DTH. For over 2 years now. One thing thy I can say that I have not seen a worse company than Airtel. On previous several counts they have have not paid me back mobey for my service not being operational for days and weeks. But the latest incident has been the worst I have experienced so far. I ordered a new connection for a another room and inspire of ordering over the phone they made pay cash in advance saying that the installation will be done within 24 hours. I have a cash receipt of Rs 2190. But it's been a week and I spit of 10s of calls to their call centre and even escalating to Haryana Nodal centre, nothing has happened but a promise to install the next day which never comes. Please help me in this matter.

Thanks,
Rakesh Kumar

Hello Sir,
I bought a new Airtel SIM card(No.: [protected]) a few days back. 1-2 days after this purchase, I submitted all the required identity-proof documents to Seller

NETWATCH, Shop No.-14, Chinar Royale, Opp. Barkatullah University, Bhopal.

But still I got a call from Airtel about pending submission of documents. I enquired with the seller who assured me that it takes some time to reach Airtel office. After this confirmation, I activated my internet usage on SIM card as well recharged it for future use. Within 2-3 days, after sharing my new number with my relatives, I found my service disconnected. A significant amount was already in mobile's balance plus I had to stop my internet use which delayed many important work. I later inquired with local airtel office and they denied any submission of documents. Response from Seller was equally cold. They offered me new number but my recharge amount and internet payment was gone. This problem landed me into deep dissatisfaction about functioning of Airtel in recent days.

If there is a problem between seller and Airtel main office then why should consumer bear the brunt? Why couldn't this issue be sorted out between the seller and Airtel office? I am wondering how many people are being subjected to such cheating? I am not charging anyone here directly but I would like to say that Airtel's image has taken a dent in my perception.

Amount is not an issue but cheating customers by missing their documents is definitely a crime and those who are responsible should be punished.


Kumari Soni
Barkatullah University
Email: chhaya.[protected]@gmail.com

Dear Consumer complains,

My name is Mohd waseem I am using airtel number ([protected]) and this is a MAHARASTRA circle number.

I came to MADHAY PRADESH for official purpose. I have no balance in my airtel number so I call to my brother to recharge my number.

He will do the same, my brother visited a shop and recharge my no of 100 rupees, I have received the msg you have successfully recharge of 100 rupees.

But when I visited my main account and cheeked my balance then I have only 9 rupees and this is a previous balance. (Leave it)

Then I again call to my brother and again instruct to recharge my number, he will again do the same.
He visited a shop and again etop 200 rupees. I have received the msg you have sussefully recharged of 200 rupees.

I again visited to cheek my balance then I found I have only 9 rupees, this time I also not received any balance.

Sir,
This is totally cheat and I am not satisfied with the airtel this is a very poor service.
I have changed my no soon but before changing the number I want to refund my amount.
I need your intervention. Please do the needful I am expecting to all of you.

In maharastr circle when I recharge 100 rupees then I received 88 rupees but right now I have received 0 balance.

Please take this priority.

Airtel provided the service to me voice & 3G service with 1000/- Rs device and 700/- month, I have complained about data service may be around 50 times in 2 months, there is no resoultion for BAD SPEED. they say up to 3mbps, most of the times I got starting 5kbps, very fluctuating.
some one from customer care said if they can't fix it they will waive the bill amout until they resolve the issue.
Now they have disconnected both voice and Data.
they called me few times for payment, I referred to the above issues and asked them to atleast send me a bill so that I can see what they are charging on & what they waive off, there is not even single bill recieved so far at my address.

Some one calls my alternate number saying it is courier service and I have a courier need the address. they collected the address and home phone, then calling and threatening, saying police or something like that.

I would like to register complaint against Airtel for this reckless behaviour. also let me know what rights I have to legally register complaint.

My Name is Hitesh Prajapati.
My Airtel Digital TV Recorder is not working from last week, i called Customer care they said problem will be solved in 24 hour. their executive came next day and said that its camera problem and promise to come next day with new camera and from then i am calling every next day 4-5 times, sometime they replies, some time they do not pick up my phone.
Please Help.

Dear Sir
I tried an international call and it couldn't connect properly to the person who I want talk but my balance deducted as of ISD charge. When I asked CCE they were arguing me by saying you had talked with your friend.

Please help me Sir so that in future I'd call effectively in future.

Thanks
Mahesh Kumar Padhy
Cell: [protected]

I got a missed call from [protected] today at 4:04 pm on 27 august 2012. What should I do?

telephone is out of order Tel [protected]

Dear Sir/Madam,

With due respect, my name is Raju Barua, iam from jorhat assam and my airtel data card account number is [protected]. After purchasing this internet data card and post paid internet connection i came to know that my location is not feasible and i have immediately called one of your rep and they told me they will fix the issue but no one fix it however when i came to know that i have to pay first month bill and no exception so i have given the data card to one of my friend who used if for a few days than returned me when the very next month i tried to contact airtel to cancel my account they told me some of their rep will come to my home and check the connection .last week two of their rep came to home and they checked and came to know that its true that my location is not feasible however no one fixed the issue. And the bill keeps generating every month.This is completely a false advertisement and they should told me in advance that data cards are only good where you guys have tower coverage. And the worst thing is that one of their rep himself recharged my account with Rs99.00 on 13/07/12 without my permission his mobile number is [protected]. Because of this now again my connection is activated and bills keep generating and i am unable to use internet. You can check my account details it will show you zero usaged reason my location is not feasible and . My only request is that please allow me to surrender my internet connection and i should not pay the whole bill amount since i was not able to use the service also you need to give some punishment to these people one who sold the internet without checking the feasibility and the one who made a payment of Rs 99.00 without my permission.

I have already emailed Nodalofficer.[protected]@in.airtel.com and appellate.[protected]@in.airtel.com and than after 24 hours they contacted me via phone and said its fine i just need to pay Rs 2000 and they will permanently disconnect my connection so the very next day i have made the payment and inform them to disconnection my internet connection as promised but they said Rs 2000 is not enough i need to pay more Rs2600 which i feel not fair. So please someone help me they are just looting innocent customers...

Am getting frequent missed calls since 15-16 days from the Number: [protected]. I did send a message asking who this is ..but the person did not respond. Inspite of this I kept on getting calls ...when I called up A FEMALE said HELLO and while asking who this is she is askimg me "Who are you?". Am getting troubled every time. Even i am getting miss call in the mid night too.

Please help me to solve this issue.

We have recharge own mobile No.[protected] on 25/08/12 but all balance cut by airtel on 27/08/12 morning. We Complaint to airtel consumer No.[protected] for 3 time but no respond in my favour so you are requested to return the balance.
Thanks
Rajeev Sharma
[protected]

I have been getting the message "you have been renewed for desi tashan subscription fro airtel.You have been charged Rs. 20.0 " . I tried to unsubscribe this service by using UNSUB DESI to 57775 but the service still continues. OPlease unsubscribe this service immediately from my mobile No. [protected].
Ashu Joshi

this is [protected] was giving me blank call last 3month & now switched off. so i need his name & address so please send me about no. full details.

Hello I am Dipak my no. [protected] last 4 months Airtel is sending false bill. I had talk to airtel executive but more than 18 or 19 time but they are saying that it is correct bill I cant do any thing. I had talked 300 minute than bill is Rs. 1500/- It is from 4 months and I have to pay for that because they will disconnect number. Pls help me make my money refund.

My mobile no is [protected] and i using prepaid for this number. I need march to july,2012 month incoming & outgoing call list. Pls send me asap,i am not satisfied with calls and cost of the calls.kindly provide details.

pls help me this number is annoying me every day .the number is [protected] every day
pls stop him to calling me
i m very upset n my life get very upset

Hi Forum,
I am here to bring to your notice that Airtel has got the new way to rob the consumers in the form of deducting small small amount on the daily basis which on being accumulated become big amount. Let me share my experience with all of you here and warn you to be aware for this kinda fraud done by airtel.
I have been using Airtel’s 2G Internet service since June and my life has become hell because of it. Earlier Airtel was deducting one big amount from user’s account and now small small amount eg. Rs.4.29/ Rs. 14.89/ Rs. 5.45 and so on has been deducted from my main balance even after having Internet pack on my no. It has become nightmare for me to call up every time to airtel cc and face the mental trauma of being not attended by their CCEs for such complaints. Every month I am loosing more than 100 Rs. in such a way to airtel besides having Internet pack without any reason.
If I share this month’s experience, airtel’s 2G Internet pack of Rs. 98 is on auto-renewal basis. On 23rd of Aug it got auto renewed even after that my main account balance was getting deducted and when I called up CC then I was told that I recharged my account in the morning while it was over at night that’s why amount has been deducted and when I told that lady that it is on auto renewal basis then how come you are saying it was recharged in the morning, she transferred the call to sr. executive named Simran. He checked the details and told me that due to usage of 3G services this small small amount has been deducted from my account. I told him that 3G has been deactivated from my no long time back then he confirmed that it has been activated. Then he asked me to check my phone’s settings, I did the same and confirmed him that no 3G option is activated on my cell. He checked from his end again and assured me to refund my wrongly deducted amount of Rs.102.89 so far even after having Internet Pack and gave me the TAT of 28th of Aug.
Today, when I called up CC then same trauma I had to face. Firstly, their nos are not contactable….if any way u get connected to CCE then they keep you on long hold since they are not able to handle the calls so transfer to Sr. Executive. Now, Sr. Executive itself is asking minute details from me like – before auto renewal what was the balance…….after renewal……on which date your balance was deducted by what amount and what was the main amount balance that time……….summary of amount deducted so far…bla bla bla………On giving all info, she initially denied of any such deduction from my account bluntly however on my insisting and giving further details she agreed to wrong deduction on the day of auto-renewal. But before getting agreed on this she told me one new story that my balance was deducted because my Internet balance was over before auto-renewal which is not true from any sense.
If I have to take care of my balance on each and every minute then I don’t think Airtel’s software and servers are compatible enough to cater consumers. Everyday and every month I am spending my time and energy to fight and get back my balance. It seems I have opened one Charity account for Airtel and Airtel is deducting money as per it’s wish.
Just now (26th of Aug) Airtel has deducted 3 Rs. again from my account without any reason and on calling CC, unprofessionalism was shown by asking minute details from me again since their server is not working again asusual.
I don’t think their is any use of calling their so called Customer Care. I have lost Rs. 110 now to them and god knows how much more money I will be loosing more in such a way. Taking Internet Pack of Airtel is my biggest mistake in life.
Prerna Garg
[protected]

I HAVE AIRTELDTH WITH CUSTOMER ID NO. [protected] AND I AM USING IT SINCE 2009. MY PROBLEM IS THAT IN LAST 3-4 MONTHS AIRTEL HAS CHANGED THEIR SATELLITE CONNECTION AND AS PER AIRTEL POLICY ALL THE AIRTEL DISHES HAS TO BE REALIGNED/RE INSTALLED FREE OF COST. 3 MONTHS BEFORE ONE PERSON FROM AIRTEL VISITED MY HOUSE SAID THAT YOUR DISH HAS TO BE RE INSTALLED AND AND YOU HAVE TO PAY FOR IT BUT I REFUSED AND TOLD HIM THAT IT IS FREE OF COST SERVICE BECAUSE RE INSTALLATION HAS TO BE DONE DUE TO CHANGE IN SATELLITE CONNECTION BY AIRTEL AND IT IS NOT MY MISTAKE. ANYHOW FOR LAST 3 MONTHS I WAS NOT ABLE TO VIEW SOME CHANNELS FOR WHICH I PAID TO AIRTEL. BUT W.E.F FROM 19.8.2012 MY DISH WAS TOTALLY LOCKED SO I CALLED AIRTEL CUSTOMER SERVICE CENTER AND THEY ASSURED THAT YOUR PROBLEM WILL BE RESOLVED BY 3 P.M OF 23.8.2012 AND YOU HAVE NOT TO PAY FOR IT. AGAIN REPRESENTATIVE IN CHAMBA CONTACTED ME AND SAID YOU HAVE TO PAY FOR IT. AGAIN I CONTACTED WITH THEIR CUSTOMER CARE CENTER AND SUPERVISOR OF AIRTEL CONFIRMED THAT YOU DISH WILL BE RE INSTALLED FREE OF COST WITH IN DAY OR TWO. AGAIN REPRESENTATIVE IN CHAMBA CONTACTED ME AND SAID YOU HAVE TO PAY FOR IT. BUT TILL NOW I AM FACING THE PROBLEM AND I AM PAYING TO AIRTEL FOR NONOPERATIVE AIRTEL DISH. NOW I PLANNING TO FILE COURT CASE AGAINST AIRTEL IF MY PROBLEM IS NOT RESOLVED WITH IN 2-3 DAYS BECAUSE IT IS NOT MATTER OF MONEY BUT MATTER OF PRINCIPLES.


NEERAJ SHARMA
ACCOUNTS OFFICER
HOUSE NO. B-9 SPECIAL
CPS STAGE -III
NHPC LTD.
KARIAN
DIST. CHAMBA
HIMACHAL PARDESH
PIN COCE 176310
MOBILE NO. [protected].

I am Dr. Bhuvan from andhra pradesh, I purchased a Airtel digital TV connection (ID [protected]) on 28 Aug 2011 with one year recharge pack named as South Value Sports (Order ID No. 123938). I got a msg from Airtel stating that you have chosen south value sports valid for 12 months, and monthly rental after free period is 182/-. but when this time when i tried to recharge online, i came to know that my pack is 209/- PM. now my question is if my pack is South value sports, why i was unable to see channels which are in south value sports (Like zee channels).
Now i compared with online list of channels, I got that i was actually getting south value pack channels.
so, i realized that these people played a cheat by subscribing to South value sports and providing channels as per south value pack.
on date 26 i contacted three times to cust care no. but after three tries they were unable to answer me, and finally told we are transferring your call to our senior.... and disconnected the phone.
what is this..............

so i want the difference amount of both packs which i was not getting by last one year back to my digital tv account.

Dr. Bhuvan
Contact No. is registered with my account ending with (******8400).