Airtel Complaints & Reviews

i had taken airtel 3G data card on july 15th.. airtel data card Rs .1750 and initial topup Rs.945. so totaly i had paid 2695.but airtel 3G data card internet working not properly..so many times try to contact airtel customer care..i have complaints more times. but they did not give proper answer. so i am not satisfied. i decide to move good network..i want surrender airtel 3G data card....

To,

Bharti Mittal

Airtel


in my account daily deducting 1 rs on my number [protected] pls give refund i have normal scheme of rate caling from your side u activated MNC scheme for 6 months that i dont want then also u deducting same daily i want refund urgent i want my normal only call rates i dont want any your scheme.

pls call urgent.

sir,

I was using the postpaid connection of Airtel connection , 1st few months i using get the bill round Rs.600 to 700. but when i requested to cancel the postpaid connection i have received the total amount Due is Rs 3000 Odd. i requested for the details regarding the Bill no. [protected] . they where transferring the call to there higher officers where i never got any solution for my problem , and they have also sent me a letter stating to pay the balance amount

Let me start of by saying, I am not writing to you to get my long pending issue resolved. I have lost all faith in the customer service of Bharti Airtel & all its service offerings.

I would like to highlight that the customer service has reached rock bottom and I do not see any improvement at all.

So let’s get into detail:

I subscribe to multiple airtel services since a few years now. Please find the details below,

Cellular Connections:
1) Postpaid Number: 90xxxxxx2; Account number – [protected]
2) Postpaid Number: 90xxxxxx4; Account number – [protected]

DTH Connections:
1) Customer id – [protected] – Mumbai
2) Customer id – [protected] – Pune

Issue: I had subscribed to 3G services Plan RS250/- for 1GB (30 day) on my phone 90xxxxxx2. It worked great for a few weeks no issues until then. Since past 3 weeks I have not been getting 3G speeds at any time of the day, any location, any handset.

The Maximum speeds I have received all this while has been 0.03 Mbps i.e 3.0 kBps down. I have tried tests at Kharadi, Hadapsar,Shivajinagar, Kalyani Nagar in pune without any luck. My colleagues (airtel subscriber too) have been able to very well cross
3.0 Mbps regulary (which means it’s not a network issue – Good for you until now).

I tried logging complaints with airtel customer care @ 121 (approx. 8 – 10 times) and never got any complaint number for my issue (BAD – I guess flouting TRAI guidelines is in vogue these days).

One fine DAY - One of your customer care executive tells me to go through steps like deleting, recreating APN settings (which I very well knew how to do & had tried it earlier and also informed him about the same, however no issues as he was just doing his job and I politely complied with him – so far so good huh … wait still to come, when nothing works the representative tells me to shutdown my handset & reseat the SIM card and assures it would work …. (yeah as if I don’t understand he wants to get rid of a troubleshooting a customer issue which is not his cup of tea), So I ask him to provide a complaint number before I hangup and reseat the SIM …… Time for a Quiz: What would you expect the customer care executive to do next? Okay let’s not pull our hairs off, let me tell you – HE HANGS UP ON ME (REALLY BADHUH, I should have realized that I do not pay for services, AIRTEL has been providing them to me as a matter of charity)

SO Now I call back again & ask to speak to a supervisor, after explaining the entire episode this representative puts me on hold & then …… ANY GUESSES WHAT’s NEXT? Yeah as anyone who tries to escalate an issue would know – HANGS UP ON ME (IT’s GETTING PATHETIC BY NOW)

I CALL UP AGAIN, Next person says that the manager is busy, puts me on hold for approx. 20 minutes (all this while I put my phone on speaker mode and keep listing to you .. JO TERA HAI WHO MERA HAI , AUR JO MERA HAI WHO SIRF MERA song. Realizing that I would not hangup easily and would stay on all night, this person also DROPS the call.

Exasparated I accept defeat and decide to call some other day.

I call up on AUG 7th and speak to someone who logs a complaint # 45224028 and assures me that the issue would be escalated and the SLA for resolution is until 16th August (10 DAYS for an issue resolution? Back to stone ages it seems) well I decided to wait it out till 16th August before I go all out to vent my anger. Yeah BTW the innocent little female representative who was so very dedicated to her job happened to convince me to fill up the IVR survey which I happily obliged to do :-P.

Now after I punched in my responses regarding the out of the world customer service I received, somebody called me up proactively to understand why I left negative feedback. He hears me out too, promises to get the issue resolved in 2 DAYS FLAT (GREAT SO ATLEAST WE ARE PROGRESSING TO BRONZE AGE NOW ,,,, hahaha give me jiggles)

WELL SO HERE WE ARE ,,,, SO FAR NO RESOLUTION – NO CALLBACKS AND YOU HAVE MISSED MULTIPLE DEADLINES WHICH BTW WERE SET BY YOUR OWN PEOPLE.

NOW WHERE DO WE GO FROM HERE? YOU MAY CHARGE ME FOR THE 3G SERVICE THAT HAS BEEN NON EXISTENT SINCE A MONTH NOW (I don’t care even if I need to pay for some service that never was, maybe it might contribute in funding your transition from Bronze Age to Iron Age).

PLEASE DO ME A FAVOUR IN HELPING ME EITHER DISCONNECT ALL MY AIRTEL NUMBERS & DTH CONNECTIONS OR BETTER STILL DO NOT INTERFERE IN MY ATTEMPT TO PORT MY CELLULAR SERVICES OFF & SWITCH TO TATA FOR DTH.

Dear sir
i had a call of mobile no -[protected]
i am speaking of airtel customer care office
my mobile no-[protected]
ur no is lucky winner
$ just Rs.-333 reacharge this no
get ur mobile registration
collect ur prize i had done recharge this no -333 rupees
then after this is froud mobile no


sir plz request
justify

Dear,

I am use airtel landlines telephone with broadband service Tel No is[protected] monthly rental is Rs 999 for unlimited internet .But between March 2012 to June 2012 Airtel was charged extra for downloading.If we using unlimited plan why they treat as limited plan & charge extra for downloading . Send us the complete detail of bills and call details on which airtel was charge that much amount.

Hi,

My airtel landline number is [protected].

It is out service from past 15 days.
we have been complaining to one of your executive Mr Kamlesh, Mobile number-[protected].
Iam making almost 10 calls/day to him since then.
He is ignoring the complaint
Please look into this asap else we need to take legal action against Airtel.

Thanks,
Sharad Sharma
[protected]

I am an airtel DTH customer since 3 years. My customer ID is [protected]. My account is suspended with no reason even it has enough balance. I made repeated complaints to the cusomercare, nodal desk and to the customer care exicutive by mail and telephone. but they have not changed the status. Also now they are not providing the free to air chanels. So please advise me how to make legal proceeding against this company to get the rights to me as a cusomer

thanking you

Hello

This is Hari my mobile no# [protected] and it is AirTel Prepaid connection. 100+ rupes deducted from my balance without usage and information on August 15, 2012.
On Aug 14 evening my balance was 300+ rupes, and on Aug 15 2:16 AM 98 rupes deducted for 2G GPRS pack, so then my amount should be 200+, BUT on Aug 15 7AM my amount was 150+ only = they have deducted 50+ rupes without any usage. I called to CC and made a complient.... on this. Again some where around 2PM it was deducted 50+ rupes without any reason.
Again i callled to Custmercare peoples and they said the amount was deducted due to internet usage on Aug 15... i said on 2:16AM GPRS pack has been activated the why did the balace deducted my account -- there was no exact reason from their side...

complient no# are: CBDCC[protected] and CBDMO[protected]..


thanks
Hari
[protected]

Hi All,
Today dated 08/16/2012, i got a missed call from a number[protected],when i tried calling back the person on the other side told me that i have won a lottery worth 25 lakh rupees and started asking me personal questions and gave a number to contact further as [protected].Sensing something fishy i disconnected the call and checked my balance .it had been decreased at an alarming rate. Apart from this i searched on the internet and found that this call was from pakistan!!!!!!!!!!......Airtel can you please check these anonymous calls from being happening as this can cause serious trauma to the customers.....

My number is [protected]. My balance was deducted for message card renewal without any prior notice though i had stopped the services before. I contacted customer care where they asked me to "enjoy the service of message card" now. Furthermore, they told me now the procedure for blocking the auto renewal process had been changed. Also,now my number has been somehow blocked and i cannot connect to airtel customer care. Furthermore, when i asked information for number portability from airtel,,my call was put on hold without any response for a long time until finally, the call got disconnected. Please kindly take some action. I have been alloted a complaint reference number-[protected].
-Priyanka Shukla

sir,
my airtel broadband account no. is[protected].and account holders name is -prem ranjan mobile no.-[protected] and email [protected]@ymail.com.sir i want to dissconnect my internet connection because now i am leaving this city and it is not yet decided that where i am shifting.
so,please dissconnect my inernet connection as soon as possible.

Respected sir/madam,

I have purchased a Airtel USB data card, post paid a month ago, they have not come for address verification and later they have deactivated my mobile no. [protected]. I have contacted the Airtel store where I have purchased this data card, they said they would be coming for re-verification but 10 days passed no response, even they are not responding to my call and keeping it on hold. Please see that re-verification...

Hi ,
Today (Aug 9th,12) , I have 12131 (Toll free) no. & I have activated my best offer at Rs.5 and I got 900 Local / STD seconds for 2 days .
I received confirmation SMS also & when I am trying to check my remaining balance of this dedicated balance , nothing is displaying .
So many times I try to call on *123*230# but nothing is displaying regarding dedicated account balance info .

I wanted to complain this , when I tried to call Airtel Complain Toll Free No 198 and when I press the number for connecting to the customer care agent
its going back to the starting of the IVR Recording (option). This happens in the 198 number .

Has Airtel done the extreme step and fired all their customer agents?? (they wheren't that good though) :P




Thanks & Regards,
Hyderabad

sir i recharge with 1gb 3g internet pack with Rs.250 on 03/08/12 at 08:54 pm which is valid for 1 month. but i did'nt got the 3g speed.There after i contact with 3g technical help customer care no.12134 they verified and register a complaint on my no.[protected] & replied that my problem will be solved before 09/08/12 and called back by us. Sir,i contact them again on 09/08/012 at 04:20pm they again take 1 day,after 1 day again i contact but they transfer the call to senior supervisor he also told that your problem will soon solved... after that many times i called them....But Sir, i want to inform you that still now on 14/08/012, 10:55 pm my problem is not resolved & my validity also going to half finished
SIR PLEASE HELP ME.

On 10 Aug 2012 I have decident to to port my airtel number([protected]) to Vodafone due to Network and other issues .I sent message on 1900 and I received my Unique Porting ID (AX358768)on 10th Aug, 2012 from 1901 .However from 10th August onwards I have been continously harassed by Airtel Officials by bombarding me with continuous calling and asking me the same questions again and again that "why I am leaving Airtel" and inspite of giving/telling them the reasons they just reply that we will forward your request and my number will be ported to Vodafone but still nothing is done.

Since this is my prepaid nymber nothing has been pending from my side .

AIRTEL :- Please stop mental harassement by repeated calling otherwise I have to shift my Broadband and Digital TV Services connection to other providers .

Thanks
Gaurav

RESPECTED SIR,
MY NAME IS R.DURAISAMY S/O M.RAMASAMY MY MOBILE NO IS [protected] WRONG NAME IS CHITHAYEE. PLEASE CHANGE MY NAME R.DURAISAMY....................

SIR PLEASE HELP.............................................................

Hi,

I already have an Airtel postpaid mobile number, but I wanted another postpaid number for my wife today (14-Aug-12) as we are leaving tomorrow early morning to Ladhakh where only postpaid connections work.

A dealer name Platinum Plus (Ms. Anjali - [protected]) gave me a new number yesterday (13-Aug-12) for INR 500 (INR 200 as their fee and the remaining 300 to be billed in next three months). Their Executive Karan Tuteja ([protected]) came and picked up my address proof, photo and Rs. 500. The Address proof was of my old address which i changed yesterday (13-Aug-12) only. So he asked me to send the photocopy of the new place's rent agreement on his email by today (14-Aug-12) 12 pm. I clearly asked him to check my old address proof if it is visible properly and he was fine with it. He promised that the number will be activated by today (14-Aug-12).

I have send the scanned copy of the rent agreement of my new address today at 10:19 am to KAran's email id. But they started calling me that my house numer 89 is not clearly visible in my old address and can be mistaken for 39 (I specifically asked Karan Tuteja to check this and he was fine). For this I send them a scanned copy of my passport with the old address also at 11:27 am (just when they have send me the email address through sms).

I wanted to have the SIM working by today as we will be travelling early morning tomorrow.

Ms. Anjali now started saying that it was me who have given the improper address and the SIM will not be active today. I explained him that it was her executive only who clearly checked it. But she put down the phone saying that I am shouting at her.

After calling her again multiple times she pick the phone and said that she will not activate the number if I keep on shouting.

First this, it was not my fault, secondly it was their executives who were late all the time and third I will be angry because now I do not have time to get any other number from anywhere which will be activated today.

The problem is not about money, its about inconvinience and rudeness.

Platinum Plus dupes people for Rs. 200 all the time and it is a well known fact (looking at the number of complaints registered against it online).

I want to know how strict action can be taken against these type of dealers.

Regards

Vikas

Respected Sir,

This is Jayanta Biswas from Kokata, I have problem regarding Airtel postpaid mobile service.

For your kind information that, I had changed my prepaid service to post paid service just 2 months ago. and the problem is, i activated GPRS service few days ago over the phone to customer care no to 121, in the time i got 200 MB free Internet usage in the time of activating of GPRS services. and i got that information from an auto generated call by the Airtel services. as usual i use internet in between 200 MB data. But i have received the bill for July month, that generated in 13th August.In this bill i checked that i have to pay Rs.529 for internet usage.In this bill there is no information about this FREE 200 MB DATA USAGE. instantly i called to airtel customer care to 121, they told that they are extremely sorry for wrong information to me but i have to pay for this usage of internet. they told that they have to nothing to do. If needed kindly follow the below mentioned A/C information :

Airtel Number : [protected]
Bill Number :[protected]
Bill Date : 13-Aug-2012
Bill Period : 11-Jul-2012 to 10-Aug-2012


Respected Sir, I need your kind help to sort out this problem. Kindly do the needful and suggest.


With Regards,
Jayanta Biswas

Dear sir, my name is Aditya Chandrakar in Raipur. I brought a new samsung galaxy y 5360 ( mobile EMIE no. *359462/04/999478/2* ) in dated 09/08/2012. In this mobile handset offers the free internet survice through the airtel. Airtel company offers the 500 MB of 3G data free for 1 months & free 100 MB of 3G data for facebook. I have airtel sim & this airtel sim no. is [protected].
So, Please Free Internet Survices provide in my samsung mobile according to Airtel Telecom.