Airtel Complaints & Reviews

Hello I am Dipak my no. [protected] last 4 months Airtel is sending false bill. I had talk to airtel executive but more than 18 or 19 time but they are saying that it is correct bill I cant do any thing. I had talked 300 minute than bill is Rs. 1500/- It is from 4 months and I have to pay for that because they will disconnect number. Pls help me make my money refund.

My mobile no is [protected] and i using prepaid for this number. I need march to july,2012 month incoming & outgoing call list. Pls send me asap,i am not satisfied with calls and cost of the calls.kindly provide details.

pls help me this number is annoying me every day .the number is [protected] every day
pls stop him to calling me
i m very upset n my life get very upset

Hi Forum,
I am here to bring to your notice that Airtel has got the new way to rob the consumers in the form of deducting small small amount on the daily basis which on being accumulated become big amount. Let me share my experience with all of you here and warn you to be aware for this kinda fraud done by airtel.
I have been using Airtel’s 2G Internet service since June and my life has become hell because of it. Earlier Airtel was deducting one big amount from user’s account and now small small amount eg. Rs.4.29/ Rs. 14.89/ Rs. 5.45 and so on has been deducted from my main balance even after having Internet pack on my no. It has become nightmare for me to call up every time to airtel cc and face the mental trauma of being not attended by their CCEs for such complaints. Every month I am loosing more than 100 Rs. in such a way to airtel besides having Internet pack without any reason.
If I share this month’s experience, airtel’s 2G Internet pack of Rs. 98 is on auto-renewal basis. On 23rd of Aug it got auto renewed even after that my main account balance was getting deducted and when I called up CC then I was told that I recharged my account in the morning while it was over at night that’s why amount has been deducted and when I told that lady that it is on auto renewal basis then how come you are saying it was recharged in the morning, she transferred the call to sr. executive named Simran. He checked the details and told me that due to usage of 3G services this small small amount has been deducted from my account. I told him that 3G has been deactivated from my no long time back then he confirmed that it has been activated. Then he asked me to check my phone’s settings, I did the same and confirmed him that no 3G option is activated on my cell. He checked from his end again and assured me to refund my wrongly deducted amount of Rs.102.89 so far even after having Internet Pack and gave me the TAT of 28th of Aug.
Today, when I called up CC then same trauma I had to face. Firstly, their nos are not contactable….if any way u get connected to CCE then they keep you on long hold since they are not able to handle the calls so transfer to Sr. Executive. Now, Sr. Executive itself is asking minute details from me like – before auto renewal what was the balance…….after renewal……on which date your balance was deducted by what amount and what was the main amount balance that time……….summary of amount deducted so far…bla bla bla………On giving all info, she initially denied of any such deduction from my account bluntly however on my insisting and giving further details she agreed to wrong deduction on the day of auto-renewal. But before getting agreed on this she told me one new story that my balance was deducted because my Internet balance was over before auto-renewal which is not true from any sense.
If I have to take care of my balance on each and every minute then I don’t think Airtel’s software and servers are compatible enough to cater consumers. Everyday and every month I am spending my time and energy to fight and get back my balance. It seems I have opened one Charity account for Airtel and Airtel is deducting money as per it’s wish.
Just now (26th of Aug) Airtel has deducted 3 Rs. again from my account without any reason and on calling CC, unprofessionalism was shown by asking minute details from me again since their server is not working again asusual.
I don’t think their is any use of calling their so called Customer Care. I have lost Rs. 110 now to them and god knows how much more money I will be loosing more in such a way. Taking Internet Pack of Airtel is my biggest mistake in life.
Prerna Garg
[protected]

I HAVE AIRTELDTH WITH CUSTOMER ID NO. [protected] AND I AM USING IT SINCE 2009. MY PROBLEM IS THAT IN LAST 3-4 MONTHS AIRTEL HAS CHANGED THEIR SATELLITE CONNECTION AND AS PER AIRTEL POLICY ALL THE AIRTEL DISHES HAS TO BE REALIGNED/RE INSTALLED FREE OF COST. 3 MONTHS BEFORE ONE PERSON FROM AIRTEL VISITED MY HOUSE SAID THAT YOUR DISH HAS TO BE RE INSTALLED AND AND YOU HAVE TO PAY FOR IT BUT I REFUSED AND TOLD HIM THAT IT IS FREE OF COST SERVICE BECAUSE RE INSTALLATION HAS TO BE DONE DUE TO CHANGE IN SATELLITE CONNECTION BY AIRTEL AND IT IS NOT MY MISTAKE. ANYHOW FOR LAST 3 MONTHS I WAS NOT ABLE TO VIEW SOME CHANNELS FOR WHICH I PAID TO AIRTEL. BUT W.E.F FROM 19.8.2012 MY DISH WAS TOTALLY LOCKED SO I CALLED AIRTEL CUSTOMER SERVICE CENTER AND THEY ASSURED THAT YOUR PROBLEM WILL BE RESOLVED BY 3 P.M OF 23.8.2012 AND YOU HAVE NOT TO PAY FOR IT. AGAIN REPRESENTATIVE IN CHAMBA CONTACTED ME AND SAID YOU HAVE TO PAY FOR IT. AGAIN I CONTACTED WITH THEIR CUSTOMER CARE CENTER AND SUPERVISOR OF AIRTEL CONFIRMED THAT YOU DISH WILL BE RE INSTALLED FREE OF COST WITH IN DAY OR TWO. AGAIN REPRESENTATIVE IN CHAMBA CONTACTED ME AND SAID YOU HAVE TO PAY FOR IT. BUT TILL NOW I AM FACING THE PROBLEM AND I AM PAYING TO AIRTEL FOR NONOPERATIVE AIRTEL DISH. NOW I PLANNING TO FILE COURT CASE AGAINST AIRTEL IF MY PROBLEM IS NOT RESOLVED WITH IN 2-3 DAYS BECAUSE IT IS NOT MATTER OF MONEY BUT MATTER OF PRINCIPLES.


NEERAJ SHARMA
ACCOUNTS OFFICER
HOUSE NO. B-9 SPECIAL
CPS STAGE -III
NHPC LTD.
KARIAN
DIST. CHAMBA
HIMACHAL PARDESH
PIN COCE 176310
MOBILE NO. [protected].

I am Dr. Bhuvan from andhra pradesh, I purchased a Airtel digital TV connection (ID [protected]) on 28 Aug 2011 with one year recharge pack named as South Value Sports (Order ID No. 123938). I got a msg from Airtel stating that you have chosen south value sports valid for 12 months, and monthly rental after free period is 182/-. but when this time when i tried to recharge online, i came to know that my pack is 209/- PM. now my question is if my pack is South value sports, why i was unable to see channels which are in south value sports (Like zee channels).
Now i compared with online list of channels, I got that i was actually getting south value pack channels.
so, i realized that these people played a cheat by subscribing to South value sports and providing channels as per south value pack.
on date 26 i contacted three times to cust care no. but after three tries they were unable to answer me, and finally told we are transferring your call to our senior.... and disconnected the phone.
what is this..............

so i want the difference amount of both packs which i was not getting by last one year back to my digital tv account.

Dr. Bhuvan
Contact No. is registered with my account ending with (******8400).

Dear
Sir my mobile number is [protected](Airtel life time) in delhi circle.My balance deducted on[protected] Rs 45 rupee.My main balance before deducted show on[protected]. Rs 147.29 and after deducted on[protected] show only Rs 102.19only.When i do not any call.And do not open any service.So you solve my problem and return my balance.

Regard
Ashutosh Gupta
M [protected]

I am using airtel fixed line broadband services . It was during the 2nd week of june that the sevices were barred due to internal cable damaging in the apartment . The services were resumed after re-routing the cable during the 2nd week of august . But the services were found de-activated due to non-payment of bill which was around 4000 rs for the last 3 months . However , a waiver assurance was given by the airtel guy of amount 1500 and i was told that with payment of rs 2500 my service ll be activated in half an hour . I made the payment on the spot but its been 5 days that the services are still barred . The customer care says that the waiver request has been initiated but unless the billing department confirms the waiver of rs 1500 my services ll not be reactivated because the system is showing it as bill pending amount.After contacting the airtel guy , he says that he has given the waiver of rs1500 and services ll be activated in few hours . These few hours have now become 5 days so far . Customer care says that from their end the waiver request is initiated and from server end the services need to be activated . My trouble is that no one is capable of solving my problem . Everyone is assuring me services re-activation in few hours but no positive effect seen so far . I am thinking to remove the fixed line now .

Sir,
Airtel company imposed value added services (ring tone) on my prepaid mobile ([protected]) without my permission and the company deducted their charges as per the company norms. On 26th of August 2012, I came to know that the company has deducted rs. 45.00 as Value added service charges from my mobile account. During the conversation with customer care representatives (Mr. Mohit and Mr. Ashutosh) I came to know that this service has applied on my mobile since last 3 months. Mr. Ashutosh informed that as per my (Customer) acceptance the service has been provided on my mobile as he said that he has record/ evidence for the same. While I am honestly saying that without my permission this service has been applied on my mobile. I requested to Mr. Ashutosh, as I did not applied for this value added service on my moblie so kindly refund my deducted amount.But he informed that this service has applied on my mobile since last 3 months so he can not refund this amount. If without acceptance of customer, such value added services would be imposed by any company, its really 'cheating the costumer" If it also happaned with other customers then its really astonished and non acceptable. I would like to request the competent authority of Airtel company kindly inquire on this matter and provide me the evidences regarding my acceptance of abovesaid value added services on my email id - [protected]@gmail.com. This information would really be useful for me for necessary action. It is also requested to Airtel company please refund my money in to my account which is deducted for value added services without my permission. If the company will not able to provide me the required information on email then kindly let me know the procedure to get this information as its essential for me. Kindly also inform me that the company comes under RTI act or not ?. If yes kindly provide the Details of PIO and appealate authority nominated under RTI Act 2005 along with their official postal addresses.
Yours
Dr. Prabhakar

I am subscriber of Bharti Airtel Postpaid mobile services from the last 8 months. From last 3-4 months I am getting charged for unauthorized VAS (Value Added Services). Each month they have been charging more than Rs 150, which is unauthorized. It looks like a scam. They claim that I have clicked some link, and just for clicking a link they charge Rs 50/99. I have been calling them and asking them to revert these charges. If the VAS charge is say Rs 150, they say that they can revert Rs 100, and they pocket the remaining Rs 50. This seems to be a well thought out stratergy to milk-out money from customers. Looking at the number of customers airtel have they could have made millions through this scam. I request you all to make customers/ TRAI aware of this scam.

Last month (Aug), I got frustrated with this and installed an application on my smartphone so that it blocks all internet access. I thought this could prevent any link being clicked without knowledge and hence getting charged by airtel. I was very happy that this application was working fine and I did nit click any links which could make money for airtel. However when I saw the bill I was horrified. They had charged me Rs 503.30 for VAS, which was 3 times higher than any previous month VAS charges!! though I had installed a filter application!! I complained to airtel call center about this and they registered a complaint numbered 45496276. After couple of days on 28th Aug, customer service lady called up and said I had actually downloaded something for which they are chargin Rs 503.30 I challenged them to prove this and I explained that I had installed a filter application to block this. Then they changed their game plan and said they can give back Rs 400 (its their same old tactic). I am fed up with and raising a complaint here.

Please help me.

deduction in balance ...
Suddenly i got a
message "Thanks for downloading randeep
sunny from airtel you have been charged Rs 15... balance has been deducted
from my airtel number [protected]
it is nt the first time... every second day i have to call costumer care and ask them to refund... they did jst 2 times for some career counselling scheme that was activated
m an engineering student y wud i need career counselling.
and this tym they dint hear anything..and said i purchased the content frm net
but i never opened that site
i don't call care support for 2-3 rupees deduction that they do daily but 15 rupees 4 times in a week have some value....
please help me out

Dear Airtel,
I am Pronab Bairagi from Bangalore requested for a broadband connection nearly 3 weeks ago, the representative told me that one of their client will come to my Home to check the feasibility of network, but they never come, instead i call several time after that to come and check. its being a long time but no one came till now. My question is why the airtel broadband keep on lying to me that they will come today for checking.

By,
Pronab Bairagi

door #4, puttaswamaih building,
thattahalli village,
bolare post,
utarahalli hubli,
bangalore south taluk,
Bangalore: 560082

mobile: [protected]
[protected]

I have been using this Airtel number ([protected]) close to 2 years. In January'2012, I had made an overpayment (Rs 12488 instead of 1248) which was being adjusted in the subsequent bills. The problem started when I changed my bill plan almost a month back (Earlier A/C no: [protected]; Present A/C no: [protected]).

When I received the message regarding the bill, there was no mention of it being adjusted with the outstanding amount. I then called up the customer care number and registered my complaint. It was of no avail.

I then called up again on 13/08/2012 and talked to the floor supervisor Majid Rashid (complaint no: 4528410) and I was assured that the problem would be sorted out as I still had Rs 4148.90 outstanding to my credit. This was of no avail either and I kept on receiving calls from your company asking me to make the payment or risk being disconnected.

I again called up 121 and talked to Mr Vijay Singh, explaining the whole scenario once again. This didn't work either and i kept receiving the same calls, asking me to pay up.

I called up again (20/08/2012)and talked to Mr Dinesh Kumar (complaint no:[protected] explaining the same story once more. I have been reassured that my problem would be resolved and my bills adjusted against my outstanding amount.

Then I mailed my problem to their nodal office on 21/08/212 and I received a call from them that it would be sorted out. But despite everything, I have been receiving SMS and phone calls to pay up. This despite the fact that I have Rs 4148.00 deposited with Airtel.

I hope someone listens.

Dear team,
My name is amar singh dhakad and i am your valuable customer but i am not satisfied with your customer care services. I am continue call with airtel customer care but that is not connect customer representitive and call auto dissconnect. My mobile number is [protected].

Subject: My TV is down for the last 2 days.. and, shame on Airtel for such a lousy service !!!

Customer ID: [protected]

Hello AirTel, My digital TV HD settop box has been non-functional since Friday morning. I lodged a complaint (ref#[protected]. Except for promises, no one has turned up even after 48 hours !! With lost weekend time on Sat and possibly today on Sunday, this is giving me extreme inconvenience and grief.

In the meantime, I spoke to many folks..
I've been following up directly with the external agency who was supposed to attend to my case - Mr. Sundar (mob# [protected]), who had promised my case will be resolved before 1 pm on Saturday.
After the airtel deadline of 17:30 hrs y'day, I spoke to the supervisor Mr. Sujeet. He told someone would turn up today for sure. I also tried speaking your manager, Mr. Rajesh (mob#[protected]).

I've been an Airtel customer for years together (Mobile & Broadband), where I experienced excellent service. But, with my experience of Digital TV starting Oct 2010, I must say you folks just suck !! You will spoil the great impressions that millions in India have about Airtel service in general !!

I'm going to raise this at the customercomplaints online website. In case this doesn't get rectified by noon today, I'll also be filing a complaint at the Bangalore Consumer redressal forum for appropriate compensation from your end for absolute slack in your service.

Padmakumar (Mob:[protected]

dear sir,
maine apne lapu m no. [protected] se bhul se wrong no.[protected] par 340 ruoaye ka recharge kardiya(transa.i d no.[protected] dt 15.08.12).maine c c retailer mea complain diya tha wea mujhe wlr ref.id no.36696932de diya par kuch nahi hua. ye wrong no [protected] hamesha switch off rahata hai.kripya us no se
mere paisa nikal kripya mere lapu no. pr transfer kar de ,iska mai avari rahunga.
---BINAY COM--
ROURKELA
[protected]

"25th AUG 2012" i called the 121 executive in order to ask the query regarding deduction of money.. but my query was not been solved.. instead the executive said that his system was not updated.. i guess that wasn't a valid answer for a customer.. somehow he asked me to call again after sometime.. which i tried to do so.. but the executive at the other end smartly blocked my call,, this shouldn't happen with a customer i suppose.. and my balance deduction is frequent.. somehow, i wish now to PORT from airtel service itself.. and i'll surely avoid my friend's circle the use of airtel here on..


Thanks & Regards
Mohammed Ameenulla
Mob No: +91 [protected]
E-Mail ID: [protected]@gmail.com

Hi,
My no.is [protected],I have purchase this new no.My problem is that I am unable to use GPRS properly,after doing so many complaints and requests its not resolved,and customer care persons has blocked my cutomer care as well.I need to take some other person phone to callI am facing a great problem and nobody is ready to help me out.
Please help me and looking positive and quick reply from your side

Regards,
Asad

Hi,

I am user of Airtel post paid connection since 2008. Today one SMS came telling that,"Thanks for downloading rendeep sunny from airtel. You have been charged Rs.99/-". I didn't downloaded any thing & nothing is in my mobile also related to this topic. I am using Nokia E5.
Same complain i saw from diffrent user also, I feel now airtel cheating to customers.
Regards
Jai Prakash
[protected]

Dear Mr Mittal,

This is to draw your attention to my Airtel DTH with customer ID [protected]. This connection has not been working since since Aug 19. I registered a complaint on Aug 20, 2012 morning and since then have been following up daily on customer care for resolution of this issue. It is 25th Aug today and no resolution has been made. I have also written several emails at customer care. Everytime i get a response that your compliant has been registered. The airtel engineer did finally make a visit 2 days back but they have not been able to resolve the issue and neither are we getting any response from airtel. I fail to understand how airtel is different than any local cable operator. I am sure, the cable operator would have fixed the issue by now. I have also connected with Lucknow regional service head but no respite. This is utter harassment and that too when we are paying the money. Would expect a resolution by earliest. I can go for alternate service but I want Airtel to pay for my new connection and also refund the money for last few days for which the TV has not been working. Please respond at [protected]@yahoo.com.

Regards,
Arti