Airtel Complaints & Reviews

I am an Airtel platinum customer with a postpaid connection. I travelled to nigeria and landed on 14th april and the phone was working fine on international roaming. since 18th april the phone ceased to work and it showed sim not registered . i swapped the sim to another phone to and still its not working . since then i have sent numerous emails to airtel and they keep sending cut and copy messages but nothing is done with any honesty.
i has this same issue in 2019 and the airtel assigned a technican and it was said that the sim is location o[censored]AE ( my transit location ) and not nigeria and finally he did something and things came back to normalcy . its been 1 month and this issue is not resolved and in covid times its important that you also have your indian number for emergency to talk to your old father and mother, they cant spend money on calling international numbers.
I had been a airtel customer for 4 + years, never deserted them when Jio was taking all thier customer base ... but look what i got ... i am in a alien country, my home phone not working and not able to transfer money or do any thing which involves phone and also getting a very poor customer experience . i am posting here so atleast the some high airtel official sees this and helps me, unlike those people who keep sending cut and paste messages

Hi,
We are a Residents Welfare Association of our society SLS Sunflower and we had an agreement with Airtel that Airtel will be paying our society Rs. 10, 000 every year to get t he permit in our society for the broadband connection

However, there are not paying us these years charges and not even responding to our emails to tell us when are they doing to pay us these annual charges.

I gave this Nokia 105 mobile to my mother who is close to 55 years old. she knows only how to answer the calls..but i see there is number 5924102 getting dialed everytime..and this number charges 5Rs per minute which is very too much.. She doesn't even know how to operate how can she dail the number for more than 1:40 minutes

Why Airtel is not blocking such numbers. I have seen these numbers begin reported by several people....

Hi,

I have paid Telangana's power bill through the Airtel app gateway, an amount of INR 2503. When I was paying, the app showed the details properly, and even the bill payment successful message (attached screenshot) showed the biller name as "Southern Power Distribution Company of Telangana Ltd". But later on, we came to know that the paid amount is not credited to Telangana (TSSPDCL), instead, the airtel app paid the amount to APCPDCLOB and deducted the amount from my card. The bill amount got paid to AP electricity, I had to repay the Telangana electricity board.

I am a resident of Hyderabad and have been paying my Telangana Electric Bill through the airtel app for several transactions. This has happened for the first time, request a refund of my amount which got paid to the AP Electric board paid via the airtel app.

Unique service number:[protected]
Service Number:[protected]
Payment Amount : 2503.00
Payment Date:[protected]
Transaction ID: FT[protected]
Order ID:[protected]

Note: Please find the attached screenshot for reference and let me know if required further details.

Requesting you to get the refund asap.

Thanks,
Sivaram

I have paid electricity bill through the Payment gateway- Airtel thanks App.
The payment gateway took APCPDCLOB, through the Bill desk aggregator and paid the amount.
But the payment hasn't been made to the electricity board.
The response from the grievance officer of airtel as well as from [protected]@airtel.com is that " we request you to contact your bank and biller for any further assistance". But the problem isn't with them. The problem lies with the Airtel app.
The app initiated to pay the bill. But the payment hasn't been made to the related electricity board.

Hi, on 22nd of April approx date I have requested broadband connection relocation to the new address in same city but calling everyday also to Airtel customer care isn’t resolving issue. No one from past 3 weeks has came to see the face even or even contacted me for any reasons why the request is not full filed. I have two postpaid Airtel connection plus broadband too, being a platinum customer I am facing such a low quality service then I don’t have any words, even wrote to the ceo desk of the company but as usual no response from such a erratic company. This is completely mental torture given by Airtel and it’s a kind of harassing only to customer.

Welcome to monopoly of the telecom sector

My Airtel refund of Rs.11, 115/- paid on 28’th Nov 2020 has not been refunded till date.

I have lodged several complaints to customer care, in vain.

The complaint is about the refund not received till date for the double payment made to Airtel for purchase of Airtel Fiber ( complete package consisting of Fiber, Xstream box and fixed landline).

On 28’th Nov I had made payment for Rs 11, 115 (entire package for one year) via my banks netbanking using the Airtel link provided by your Sales person Mr.Subhash Chandra (cell no [protected]). This payment they said was not reflected in Airtel account for two days and so I was asked to make another payment again on 30 Nov 2020 of same amount. This payment was made using my credit card this time. I was assured that the earlier payment (of 28 Nov) will be refunded to my bank account immediately.

Now since 30’th Nov I have been following up with customer care and also with the accounts team. Several email communications between me and Airtel customercare team/accounts team/nodal west team/appellate west team has given me no results so far.

Request you to kindly look into this matter for refunding my Rs.11, 115/- . I also have relevant email communications from my bank that confirms Rs.11, 115/- has been credited to Airtel CC Avenue on 28’th Nov itself twice.

Thanks

I am mano from Puducherry I have given details for new connection in airtel website after which I have got a call from mr.gopi airtel employee after which he said if we make the payment for 6months rent in advance we can get the modem rental free accordingly I have submitted all the papers required and also paid the amount on 27.04.2021 order id 5966009 but till date they haven't turned up and telling that slots are not available and technical team is not updating.its been morethan 15 days

I have cancelled my Airtel broadband but u have still not received any refund
I have paid 1768RS
i want my refund immediately or else i will ### your company and file a case
My request no is [protected]

I noticed that there was a battery problem and it needed to be changed. I change the battery it has not worked since. It does not switch on if I don't connected to direct AC. Even then it does not give me the constant signal lights which show continuous signal.

We get full tower but not internet speed in our locality, since we are facing problems about 3 months, therefore I request to look after my subject

I got a sms for my 50% data has exhausted n then in the next 1min i got another sms saying i exhausted 90% how is that possible even when i haven’t used my phone or any internet based apps

Site id: lmbl01

on the name of dayaram sharma
he expired in december 2018. After that his legal heir /sons
1. Sanjay sharma
2 ajay kumar
submitted all required documents. But till today tower rent is not coming in their bank accounts

I am AirTel post paid customer for the past 22 years and during these years I faced problems just two times, one when I changed my residence/Circle in 2019 and second now in Mar._Apr.2012 bill cycle.
I talked to customer care executive on 28th April 21 and apprised him about the discrepancy in the bill ( some ISD calls and SMS were included/charged ) I asked the executive when ISD call facility is not activated in my SIM then how come ISD calls were done from this number, he in return gave the justification that there are two types of ISD call facility etc, etc. finally he raised a complaint and told me that within 48 Hrs i may get reply. Yes within 48 Hrs I received reply through SMS and mail that Rs.165 has been waived off from your bill but nowhere it was mentioned deduction under which head. I received a massage complaint resolved, please pay immediately. I again call customer care, the executive could not justify the waive-off amount and reopened the complaint. Since then I am waiting for the reply instead am getting regular text massages and the emails regarding depositing the bill amount with a threatening that connection may be discontinued. See how you people are concerned about your money and least about the customer who generates all this money for you.
I replied to all mails and SMS, some were delivered and some undelivered with a massage "address not found".
My request is to please take up the matter on priority and resolve.
Hope cooperation as usual.

Regards
Relationship No.[protected]
Cell No. [protected]

Sir/madam, I did an online recharge through BHIM app for my Airtel no. [protected]
The money from my Acc was deducted but I didn't receive my recharge. There was only a message that said. Your airtel number 762******** online recharge has been initiated.

Please look into my matter

I have airtel Prepaid No. [protected] this number is using in Airtel 4G hotspot, I am not able to use Internet after I did last recharge, please suggest.

I did UPI transfer 589 rs for my recharge through airtel thanks app and mony get transferred to rezorpay airtel account but the sent me sms that they don't received mony and if mony get deducted the will refunded in 7 to 10 day but now it's 18 th day from transection and I haven't got refunded or recharge any of them

Getting Cross talks often while in call, need to solve that issue

I m living in uae. My sim does not shown signal. But i recharge 49 rupees in every month. Mobile number is [protected].

I have done recharge of 199rs on a jio number with my Airtel payment Bank but recharge will not be success and in transaction history it is shown that payment of 199rs done for euronet service India Pvt ltd, this will not happen before, I recharge my mobile always with Airtel payment Bank but this time my money goes to Euronet service India Pvt LTD company and can't get benefits of recharge.
My query is how can I get my money back.
Please help
Thanks