Airtel Complaints & Reviews

i had been asked to pay the deposit charges by airtel broadband people in order to process my application or a connection applied under my mother's name, the connection could not be made due to some limitations from their end.this matter is already 2 months old, despite repeated emails to their nodal officers, sunil bharti mittal and their circle officer, i am yet to receive a positive response from their end regarding the refund of my deposit money.plz help

I have many times had worst customer service from Airtel. But this is the worst of all.

My no is [protected]

I activated the blackberry Rs.100 weekly plan/ personal mail plan on 7th of May 2012. I deactivated the services by sending a message to UNWBIS on 11th may and instantly my services got deactivated. I received a confirmation message as well. On 14th i received a message stating that my personal mail plan for Rs.100 has been renewed and the balance got reduced by 100rs.

I called up blackberry customer service on 14th and spoke with one Mr.Rohan and registered a complaint for the same - Complaint no - CBNRA[protected]. As per Rohan, i was supposed to receive a resolution within 24 hrs. But nothing happened as promised

On 21st of May, i received another message stating my personal mail plan for Rs.100 has been renewed with effect from 21st May 2012 & the balance got reduced by another 100rs. I called up customer service & spoke to Supervisor called Gaurav a couple of times & he promised that i would be receiving the money back by 2.PM on 22nd May. The complaint no that i was given was 2302564. He said he has raised a request to cancel the auto renewal so that i dont loose some more money in the coming weeks. On 21st May, i received a message stating that the request for deactivation of Rs.100 Internet services weekly plan cannot be processed at this time, I did receive a call back from Gaurav saying that the concerned team is working on the issue

I didnt receive the money back or call back, so i called the customer support again & spoke to your supervisor called Mitun (not sure about the name). He did promise me that i would definitely get my money back by today ie 23rd of May by around 4 Pm. I did ensure with him asking him to give me a call back with the status of complaint, which eventually he did not do

I called up the customer service in the evening today & i was told by Mr. Vimal singh - Floor supervisor again -hat my issue is escalated & i will get a call back in 1 hr time with the status update. Since i did not receive any call, i called up the customer service by around 8.45 pm today. Mr Alab picked the call & since he couldnt give me a proper update, i asked for a Supervisor. (As usual) i was told that the supervisors are not available at that moment & i was promised a call back immediately. since i refused to disconnect a call (due to past experiences that i wouldnt receive any call back), i was parallely called by the outbound team Mr. Rahul singh.

Rahul singh said that my complaint has been escalated & that i will be contacted by the concerned team in 24 hours. When i asked him the series of complaint numbers that i escalated for this issue, he said that he is not near the system & that it will take half an hour for him to get me those details. When i asked him, how was he able to tell me that my complaint is escalated when he is not near the system, he said he was near Vimal when Vimal spoke to me & that he knew that Vimal has escalated this complaint.

I could hear traffic noises around & was able to very well understand that he is not near his system. But i requested him to go to his system & asked him to get me the complaint numbers which he refused to do & disconnected my call. I called back & spoke to Rohit Kumar - Floor supervisor again & he was able to give me all the complaints numbers with date & time below

Pls find the complaint numbers
cbbad[protected] - 23rd May 8.48 Pm
cbnra[protected] - 22nd May 3.52 pm
cbbad[protected] - 21st May 2 PM

Other than that i received a message today around 8 pm stating the complaint number cbnra[protected] has been resolved. I am not aware what this complaint number is for & what issue was resolved when i have not got back the money (Rs.200)

Now that i have narrated the incidents, find my complaints below

1. Complaint 1: When your system TAT is 24hrs why is that my issue still lies resolved even after 2 weeks?
2. Complaint 2.: Why is that whenever we call to escalate the issue, supervisors are not available on the floor?
3. Complaint 3: Why is that every time i have to narrate the entire history to the agent who picks the call, when everything should be available on the history on your system?
4. Complaint 4: Why is that i dont receive any call back as promised?
5. Complaint 5: With 4 complaints escalated (including the complaint number i received through sms) why is that my issue is still not resolved. Every time an agent or a Supervisor says that the complaint is escalated and that i will receive a resolution or a call back in 24hrs when such things dont happen at all. If it does not happen, why should your agent or supervisor promise? Why cant we be given an actual SLA or a TAT for an issue?
6. Complaint 6: I want to raise a complaint against Mr. Rahul Singh, who arrogantly disconnected the call when he couldnt answer my questions. He was not even in his seat, but tried to give me some courtesy statements, without even looking into the complaint. I want necessary action to be taken on such irresponsible so called "Supervisors" who are not fit enough to be in that position
7. Complaint 7: When i want to raise an escalation against Mr. Rahul, your agent refused to take a complaint. He says that there is no facility available in the system to take complaint against the team member. So dont you have an escalation mechanism at all? Dont you do a quality check on outgoing & incoming calls?
8.Complaint 8: I want a resolution for my problem. How do i go about it now? What is the next point of escalation? Every time i call, there is no TL, no Manager, no responsible person on the floor. I keep hearing the same response that my complaint has been forwarded. So is your escalation team so weak that even after 4 registered complaints there is no action taken?
9. Complaint 9: When i escalated the complaint in consumercourt.in, airtelpresence team was very quick in responding just by saying that a team is looking into the issue after which there was no response at all. Why is that every team says they are looking into the issue when there is absolutely no resolution till now? So what are these teams for? Whom should i contact next for escalating, if i dont receive a response to this mail?

I am totally fed up with the kind of service that is being provided to me. The team who ever handles this query needs to escalate it to the concerned quality/ top management to understand the pulse of customer. How will i switch over to prepaid or continue services with airtel with such poor service? Haven't you guys been taught on Customer service, handling irate customers, following up on issues etc? I am surprised at which how an entire team can be so irresponsible.


Expecting an earnest response & resolution from some one/ team who can empathize & help till the final resolution

Thanks
RVS

my mobile no [protected], sir ji main in airtel walo ki complaint aapko kitni baar karu sir ji mera mobile no [protected] hai ye is no per har baar thought of the day ki service bina kisi hamari anumati ke activate kar dete hai or hamara balance kaat lete hai or jab bhi mai customer care per call karta hu to wo kahte hai ki tumne koi no. dial kiya hoga per sir ji hum koi bhi aisa no. dial nahi karte hum to keval aapne contact persons ko hi call karte hai sir ji jab mai aapko complaint karta hu to ye meri scheme deactivate to kar dete he lakin phir kuch dino baad phir koi na koi scheme apne aap activate kar ke hamara balance kaat lete he sir ji hum jitni call nhi karte us se jyada to ye scheme activate kar kar ke hamara balance kaat lete he sir ji ab bhi ino ne mere mobile per thougt of the day ki service activate kar ke mera balance kaat liya he or mera balance return bhi nahi karte aisa lagta he jaise ye mobile number hum nahi company wale hi use kar rahe he sir ji aap in ke khilaaf koi sakht karyvahi karo or mera jo balance kata gya he us per in per penalty lgai jay or or mera kata hua balance jald se jald wapis karvaya jay sir ji muje umeed he ki aap meri is complaint per gor karoge or in ke khilaaf koi sakht karyvahi karoge thanks n regard vikas bansal mobile no. - [protected]

sim locked please lock not

Dear Sir,
MY AIRTEL NUMBER [protected] HAS BEEN DEACTIVATED WITHOUT GIVING ME ANY INTIMATION.Who will use this number in the last 5 years. I registered in the bank account number. This number is registered in my Insurance Policy. Customer Care Officer at Airtel office called me again and again that you just can not get number.

Please help me in getting back to me my number would

My Airtel Number :-[protected]

Thanking you

Nitesh Tagde

Got the duplicate SIM, as the mobile is lost.
Have submitted the requested docs in the Airtel outlet, Bangalore. They gave the SIM and said it will be activated in 4 hrs, now its like 24hrs, and SIM is still not activated.

Its needed urgently, so called customer care, twice in morning, and once now, all 3 customer care representatives, said 3 different things, last person said, it will be activated only by tomorrow (around 72hrs of time)

Ridiculous. They give fals assurances, its just money that matters to them , not the urgency of customers...

This complaint is regarding the Airtel prepaid recharge. I’ve done a recharge of 333 INR on 12-Apr-2012 for my mobile +91 [protected] from ICICI Bank iMobile application and till now Airtel has not recharged my mobile. ICICI Bank has confirmed that the transaction is successful from the Bank side and the reference for the same is SB6904045

I’ve spent more than 8 hours with Airtel in the last one month in getting the issue resolved and Airtel call center agents raised around 6 complaints on my behalf to look after the issue. Unfortunately it is sad to see that all the complaints are just closed without any proper resolution to my satisfaction.

Airtel should take the responsibility for this unpleasant experience and ensure that it pays back the amount to its customers whenever a transaction is not materialized.

Request you to please create awareness about the way Airtel treats its customer using the print media and help the people and society get a better customer service.

Thanks in advance.

Thanks
Balaji Alasyam

[protected] pl. disconnect airtel internet service immediaately
SANJIV
ROHINI
DELHI

Dear sir
I had a number [protected] in singrauli m.p circle . i had using this no. past 5 year recently my address inquiry by airtel and i have reply correct answer / address after three days my no has been suddenly blocked my balance is rs. 110.00 losses

SO i kindly request you to reactivate this no. and return my balance .




YOUR FATEFULLY
RAJBAHOR TIWARI
HOUSE NO. 490/6 MEDHAULI
TEH. SINGRAULI Dist singrauli mp .
email address [protected]@gmail.com

Respected People,

I requested for new airtel broad band connection and paid rs 1399 rs/- as initial advance payment to airtel person and the My TBLR. CEF NO 485059
but finally received a call from airtel tech support team saying that there is no box and port available to provide the connection.

When i asked about the repayment of my initial advance payment i never received the reply from airtel persons.
tried to speak to airtel customer care people when ever i start asking about repayment i am receiving the statement saying like application is down unable to provide the information call up after 2 hours.

when i wrote emails to nodal.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com there is no reply and no action taken so far.

Please take up the necessary action

Representative:

My name is Jackie Vora and my # is [protected]. I activated my 3G plan on 18th May,2012 (250Rs 1G). It is 22/05/2012 and I just received an sms from Airtel (sms name ADAIRSVC) stating that my 3G Usage is 1077MB which is not possible. I checked on 121 3G USE and was told that I have used only 126.87MB and also spoke to your customer care representative Biplab Sinha and was told the same thing that my usage is 126.87MB.

I even feel that the 126.87MB has been wrongly calculated. I feel the company is using wrong tactics to force customers to change to expensive plans.

I want written email for this mistake from your end and that I will not be charged anything extra as my usage is only
126.87MB and not 1077MB.

I want a complete breakup of my usage as of today.

Thank You

Hello sir,
I am Bharat Suryakant Jadhav. I am using the AIRTEL prepaid sim card Sience last 6 year. During this company deducted my balance number of times for value added servieces which i didnt activated on my number. but now from 28th march to till date cumpany deducted my 5rs balance daily for the service which have not activated. after giving complaint in cust. care (198 &121) they didnt gave me balance refund.also they stoped my both services(198 &121) for more than 1 month period. till now company deducted my 150+ rs.foure times i complaint in cust care(198&121)they told me that they deactivated my service but from next day it start again.also CSR not properly speeking with me. so pls pls pls pls help me sir.............................................

Hi,

This is regarding my airtel broadband connection at Chennai bearing account number [protected].

I had availed a broadband connection from airtel last week. The connection was working fine till friday (18th May 2012). I was unable to connect to the internet from friday evening onwards. This is what I have gone through from friday evening till now..


1) Called up customer care and created a SR 15959596. I was assured that the connection will be restored by Saturday 1.30 PM at the max i.e on 19th of May 2012
2) Service was not restored on Saturday. I called back the customer care again. Second assurance, that it will be restored by EOD (19th May 2012)
3) As expected it did not happen. I got a call on Sunday(20th May 2012) morning stating that, it will be restored by afternoon 1pm. Same story repeats again and again till Sunday evening. Absolutely of no use.
4) I call back on Sunday night around 10pm and after enormous amount of effort, I got the call transferred to the so called escalation desk. I dont know, why this name is given, when I get the same irresponsible response from here as well. Now the new ETA given was by Monday (21st May) 3-4pm.
5) I got a call @ 3pm. I thought it was a confirmation call for the connection problem being rectified. But, that was the call to extend the ETA till 7-8 pm. I got another call @ 8pm stating that they are still working on it.
6) I call back the customer care again at 10pm, after a long time once again escalation, the same story continues again and again. One person gave me the nodal office number and asked me to contact the people over there.
7) I called the nodal office today morning (22nd May 2012), I get the same response. I wanted to speak to Mr.Jayaraj and the answer I get is "He is not in office". I think they felt pity on me ,after I started explaining my frustration. They gave me the appellate service desk number and email id. They also mentioned that the ETA of this issue will be 22nd May 2012 6pm.
8) I thought, "OK let me wait till 6pm and then call the appellate service desk". But after having such a beautiful experience with airtel customer care for the past four days, I did not want to rely on these words. So, I called the appellate service desk and now I get a new ETA of May 23rd afternoon.


What do I do about this ? I have never been so much frustrated, I mean it.

Apart from the connection issues, I have the following doubts,

1) What is the escalation desk meant for, when I am getting the same reponse, which I get from the executives ?
2) What is the meaning in escalating the issue, if the issue is still not resolved after 3 days ? I thought escalation is something serious and need to resolved immediately. Please educate me, If I am wrong in this context.
3) Whenever I ask for a manager, the response I get is "Manager not available. You cant speak right now". Is this what you call 24/7 customer care?
4) I have paid my rent in advance to you people. When I say, I will not pay from 18th of May as the connection was lost from that day, someone tells me that, we will calculate that only from 20th, because that is the ETA we promised. How am I responsible for this ? {moreover the ETA promised was 19th of May]

I hope, If some one responsible is reading this, he/she can understand the amount of frustration I have gone through in these 4 days. I have never written such a long mail in my life-time. Thanks for helping me understand my writing-skills.

P.S : Even though my problem is not rectified, I hope you had a good time in reading this.

Hello,
My brother-in-law Mr Manawar Khan is having airtel fancy number [protected] which he is using from past 5 years.He last recharged his number on 17/Apr/2012 and used that, then he switched off for 20 days as he was not in town and after when he swithced on his phone then that number said no service available.
We called to the call center many times and then we been asked to replace the sim with a new one from their office which we did on last week from their Lifestyle-Hyderabad office and then we were able to use the number for 2 days.
Again after 2 days it said no service then we again call to call center and they said this is free number and as you were not using so its been given to someone else.

I asked how is it possible we are using this and withour our consent how it can be done and went to thier Begumpet-Hyderabad office and there spoken to executive.

They asked me to fill one form on behalf of my brother-in-law along with his id proof which i did there.They said it will resolve in two days and then again i contacted then but now they said this number is been ported out to idea by someone.
We asked how can you do this then they were not having any answer.They said on 6/May/2012 by using your Mr Manavar Khan aid sim was repalced by someone and then on 10/May/2012 it has been orted out to idea.We asked how can someone use his id proof and why dint you verify the signature its all fraud case and limit is they said us to talk to idea about this as they cannot do anything.
Even we spoken to idea about this and they given the expected reply that talk to Airtel about this.

Now We are in badly need of that number back but Airtel is not having any answer as one of their employee has done al these malpractice and they are not ready to help on this.

If this number is still in my brother-in-law name in Idea then who will be resposible for any misuse of that number?
Please help us on this to get back the number otherwise we have no option but to fight this matter legally.

Abdul salam
[protected]
[protected]

I have a Airtel prepaid connection. I recharged it with a Message tariff pack of Rs 47/- on 16th of May 2012. It gives me the pack where i can send Upto 100 SMS per Day A2A at no charge. However since 19th the MAY 2012, for every message that i send they deduct the amount Rs 1/- from my main balance. When I contacted Customer Care, they told me that my issue would get resolved within 1 hr from then. However the issue did not get resolved. Later Again when contacted the Airtel customer care, They made a false expectation that my issue would get resolved within 2 hrs from then. Which later on did not get resolved. Again when I contacted The Airtel customer Care The name of the guy was Atanu Acharya who again made me a false expectation thatv my issue would get resolved within a day. I was unable to send SMS the entire day anf The issue did not get resolved .
Today on 22nd MAY 2012 (Almost 4 days since i have been facing this issue) called customer care representative, the na,e of the guy was Dhin Deb Das or din deb das, he told me that my issue would get resolved by 6 PM today and when I asked him that i want to change my Network connection from Airtel to Some other connection because I am fed up of it, the Guy Hunged up the Call from his end. This is getting Extremely annoying and Airtel Promises seems to be Fake. Their customer care is getting worst these days, when i send SMS , they deduct my amount from main balance and make false promises and do not even resolve the issue.

Please Help me.

User Name: Sahul Hameed

Phone :[protected]
3g SIM card # :[protected]

Number: AD-airtelMO
Content:
(1/2)Thank you for contacting airtel.The service request no. for your airtel mobile is 43690237,registered on 17-MAY-2012 11:05.(2/2)We will get back to you by 21-MAY-2012 15:30:00.To get status information on your service request, SMS SR (sr number) to 121
Time: 5/17/2012 11:59:52 AM

Only 10 to 20 KB speed for 3 #g data card , complaint raised no action, sent emails to Appellete and Nodal officer only recieved automated acknowledgement


Amazing one was without solving the issue Airtle sent below message

Name:
Number: AD-airtelMO
Content:
(1/2)Thank you for contacting airtel.Hope the concern related to your airtel mobile has been resolved to your satisfaction.(2/2)Your ref.no.is F[protected],registered on 20-MAY-2012 22:05.
Time: 5/20/2012 10:29:33 PM

I got a mobile no[protected] which i am using, suddenly it is not working and i am getting the message as the no is out of order, tried to complaint to the customer care but in vain.
Please take this as my compalint to resolve the same.

Regards
R.Srinivasan
My alternative no;[protected]

Airtel provides poor customer service to its postpaid customers. I have taken new duplicate SIM, after activation it worked for two weeks. Suddenly Airtel was activated my old SIM card, which I have destroyed after new SIM activation. I called customer care they have not understanding my problem and also my phone is dead from past week. Now they are telling me to visit outlet and submit documents for collecting another SIM card. For each SIM card they are charging Rs. 50 and also I am paying unnecessary rental and call charges from my landline.

Airtel is provides very poor customer service and charging unnecessary to their customers!

Received a missed call on my number from [protected]. If it is from Pakistan it could be a potential terrorist threat. Pls look into this immediately.

Dear Sir/Madm

I hav activated caller tune for the above no for present 1 year...
But frequently my caller tune is not play while others calling me....
But they charged every month for my caller tune...
I copmlaint this issue to 198 for every month twice but no one provide me the permanet solution for this...
You have to go with my complaints and refer how many complaints given me for this solution....

Last week also they charged 5 rs for caller tune for 5 days...
My actual monthly rental cost for call tune is 10 rs only
With out any intimation they charged 5 rs for 5 days...
Need a proper explanation for this....


Regards,
Arjunan.C
[protected]