Airtel Complaints & Reviews

Hi,

I am an unfortunate customer of Airtel 3G data services ([protected]), from Bangalore. I am writing this complaint after so many attempts over last 3 weeks at their customer support[protected].

I took the connection in Feb 2012, and for the first 2 months the speed and the service was okay. Problems started from May onwards

Issue 1: Speed of the service
[protected][protected]
From May onwards, the 3G service speed has reached the speeds of snail (snail pace) and when I checked with the airtel outlet in Domlur, they told it is due to an new service 4G LITE introduced.! What a good reason for a customer to cheer!! At the expense of existing customers of 3G, they are getting into new 'service' frontiers!!! The only option with the existing customers is to upgrade to 4G, praying to almighty that a new 5G service may not be launched in another 1 year. The sad part is that the USB device (Huawei) which costs around Rs. 2000 cannot be used for 4G, and you cannot get it exchanged. In short, if you need normal speeds on internet using USB datacard device, you need to spend additional 3K or something.

Issue 2: Pathetic customer service:
[protected][protected]
Initial stages when I tried to call them (around 8:00 PM around May 14,15..)
[protected][protected][protected][protected][protected]
While calling on the customer 'care' number[protected], first some junior people will take up the call. Though you choose English as the language, these persons will greet in Kannada, and start talking in Kannada. If you dont understand or speak in Kannada, they will say they will hand over to Senior staff. Then you will hear incessant rings at the table of supposedly Senior staff, but even after a long time non one picks , the only option would be to wind up the call.

Later on, after so many days of trial during day time, thank God, I got English speaking customer support people. These people used to tell about the network settings, and one day they say to select "WCDMA Preferred" and 'All Brands' and another day to choose "WCDMA Only" and 'GSM900/GSM1800/WCDMA2100'. But selecting neither of them of them proved to solve my issue.

Later, I found that my main account balance was 0 (though I had charged it for some amount while taking the connection). I called up the customer 'care' and one lady there told me that it should be minimum 1 Re to access the internet, so I recharged it for Rs. 100. And just before this, I had recharged the dongle for 450 which I believe will go to 'Dedicated Account'. (plan 450). After this comes the third issue as below.

Issue 3: Looting from account balance:
[protected][protected][protected]
Later after a day, I was shocked to see that the main balance has dropped to 0.01. (It reminded me of the leaky bucket in our hostel bathroom, during my college days.) I started getting SMS like this.

[protected][protected]
Name:
Number: 59830
Content:
Thanks for choosing Mirchi mobile.You have been charged Rs10 for 100mins from your airtel mobile a/c.Validity 7dys.To enjoy,dial 59830.To stop,dial 59830800
Time: 5/29/2012 8:04:05 PM
[protected][protected]

They have charged my account for services which I never opted for...

Later on, I recharged my account for Rs.50. See below SMSs

[protected][protected]
Name:
Number: ERecharge
Content:
Recharge Successful on[protected] at 08:44PM.Talktime Rs 41.50, MRP Rs 50.00 PF: Rs3.00, STax: Rs5.50, TxID [protected].Instant Recharge - Dial 12131
Time: 5/31/2012 8:44:52 PM
[protected][protected]

Now the entertainer from Airtel comes into picture, See below message:

[protected][protected]
Name:
Number: AX-SPMUSC
Content:
Thanks for choosing airtel Radio.You have been charged Rs30 for 3000mins from your airtel mobile a/c.Validity 30days.To enjoy,dial 543213.To stop,dial 54321300
Time: 6/2/2012 10:27:04 AM
[protected][protected]

This again without the my knowledge.



Finally a solution ?:
[protected]----
I called up the customer care, talked to one Manikandan. He said his manager can help, but was busy. He arranged for a call back and after some time one guy named Prashant called me back. His explanation was that airtel sends messages for these services and I might have put the SIM into my mobile and sent reply as YES. But I have never moved this SIM from the Huawei dongle, nor have I sent a single message from the airtel application for the dongle.

I asked to withdraw the Radio service or any other useless service which I have never opted for; and revert back the money immediately.
[protected]-----
Name:customer care
Number: 121
Content:
You have been registered on the DND in the fully blocked category. Your registration number is W[protected]. Please allow 7 days for the changes to become effective.
Time: 6/2/2012 10:51:13 AM

Name:
Number: AX-SPMUSC
Content:
airtel Radio service has been stopped on your airtel mobile. Thank you for using airtel Radio service.To enjoy this service again dial 543213(tollfree).
Time: 6/2/2012 10:53:53 AM


I am hoping that the issue gets resolved, and do not get such frustrating issues from Airtel again.


Summary:

Signs of the times:

1) The society generally ignores massive frauds from big players and corporates, and catches hold of petty thieves.
2) If you gain monopoly over something, you dictate terms, You decide what are fair practices.


Thanks
Joby

during the month of march 2012, i have charged rs 50 for late pymt of my airtel bill.As i was out of state & could not paid on time.After that i called their Cust. Care many times regarding the waiver of rs 50 & every time their executive commited me for önline waiver within 4 hrs. But still 2 months hv passed & i hv not got any waiver msg from airtel.
Kindly resolve the issue & waive me.
Thanks
Lakhbinder...

Sub: My landline connection not getting terminated after numerous complaints

Dear sir

I was using an Airtell connection landline no[protected]

On 23th april last month I had cleared all my dues and requestion a termination of this line. (complaint no:[protected] But even till today my connection is not terminated.
On 21rst may when I called up, (complaint no:[protected] they say that they have spoken to me and retained me. Hell what the crap, they called me 4 times and every time I told them to terminate the account, but they wrongfully forcefully retained me. Looks like your retention department is filled with liars. I never expected like this from such a reputed company like Airtell.

By retaining me forcefully and billing me, do you think ever again I will want to do something with Airtell.
I called again on 24th may (complaint no:[protected] as they told me it will get disconnected by then, but again they say that the backend has retained me. I told them to cancel again; they said it will be done by 26th may.

Somebody called me up and told me that they are terminating the line, and this time its for sure. Still connection not terminated.
Again I called up today 30th may (Complaint no:[protected] this time escalated the call to the floor manager; spoke to a lady called Sindhu, now she has promised me that within 24 hrs it will be terminated.

I hope this time you guys terminate this account, and revise my bill, As I am liable to pay only till the 30th of April, as I have requested the cancellation on 23rd April.
Please do this immediately; you guys are not doing any good by retaining me forcefully.

Also I would like to take action on all those agents from the retention department who have mentioned lies on the records and retained this connection.

This message here is to make sure that everybody online knows about this and the tactics Airtel uses to retain guys when they ask for a termination. You need to keep following up as if you have no other job.

I expect a reply at the earliest and this landine no[protected] terminated.

update: was told that it will be disconnected by today 4:30 pm, but the line is still active. dunno what tactics are these guys upto..

Rgds
Jason

dear sir,
my sim card is airtel company and my mobile no. is [protected] and i want to deactivate the DND and last 1 month i has been report of the airtel through the 198 toll free no. but still my DND is not deactivate by the airtel company so plz help me sir and hurry up the solve my proble.....

Thank you sir ji...

Dear Sir,
I'm using Air-tel connection which is provided by my employer. The connection was activated in the month of Nov 2010 for which i was getting a monthly bill of 500 except for the month of Dec 2010 because i had visited to European countries for one week for which i was charged rs.2500/- which is understandable. But now i have received the phone bill of Rs.3956.00, after verifying the bill i have found that i have been charged for mobile Internet. When i contacted the air-tel customer care they informed me that the mobile Internet is activated for my number from Nov 2011 for which i have not given any request nor they have sent me any message for activating the mobile Internet. Please let me know what is the next step for me as i cannot pay for the mobile Internet charges which i have not used. Please do reply me the earliest.

You can reply me at my email address [protected]@gmail.com
Awaiting for your reply.Thanking you.

On 7th May 2012, i have raised request (#1799005) as my airtel money account got blocked. It showed me when i tried to load cash via airtelmoney.in website. "No credit transactions are allowed for this account as it has been blocked. Kindly contact customer care for further details." They took around 10 days to solve the issue. Within that duration, tried to spoke with Airtel money Senior Executive, and he just saying your issue is going to resolve with 48 hours. Again, after 4 - 5 days, when i tried to load cash via airtelmoney.in, it showed account blocked. On 24th May, raised a request again (#1953351). resolution date provided was 29th May. On 29th, spoke with senior executive, he provided me Grievance officer cell no and email address, also he informed that today issue will get resolved. But, only the request no (#1953351) has been closed, but no callback from Senior Executive nor customer care. Also, contacted Grievance Officer for the same, but no response from them too. Still my account is blocked, not able to load cash via airtelmoney.in. Customer care says this happens when you have 2 accounts for the same mobile no. But, they are unable to verify if i have activated 2 accounts. As far as i know, i have activated single account only. No reply to mails nor call back from customer care. How to proceed further to resolve the issue ???

Dear Sir / Mam,
For my business purpose i had installed a land line service and broadband service.But there was no internet being used so why pay for some thing which is not used .So i called them up and requested to disconnect the internet connection and continue with the voice line.but its been three months they have not migrated my plan.When i place a complain they say your request has been forwarded some one will get in touch .Then some one calls and confirms on the migration saying in the next bill cycle it will be migrated.then i receive the bill and the same plan reflects no change has been done.I have gone to the nearest airtel office in Banaswadi where they again tell me to call customer care and the same cycle is repeated.I am fed up of shouting at them i even tried not paying their bill.Then they start calling for collection then i tell them my story and then they take my complain but to no avail instead they send me emails of disconnection of the service.When the collection team calls up i tell them migrate my plan i will pay the due .Then they say pay and then the migration would take place,Now i have cleared all the due yet the plan is not changed.Please help this is very irritating to repeat the same issue over and over again.The customer care said there is no landlines plan below 499 but in their website the rental is only 275/- they are all miss selling .The customer care is bad and not aware about the packages.Please help me with a solution.My landline number is [protected].
Thank you.
Rohina

I am using Airtel prepaid and was under 1ps/2 sec plan for which I used to recharge for Rs. 37. But yesterday(31-May-2012) I suddenly noticed that there is more than Rs. 1 cut for each call(after calling customer care they told1.5 Rs).This was not even communicated to me and I was not enrolled to any of such tariffs earlier. After calling customer care they are saying sorry and asking me to recharge again for Rs. 37. But my question is how can they change the tariff without intimating me,I lost about 200 Rs in a single day because of this.
Wanted a proper resolution for this issue.

Hi,
I would like to raise a complaint against Airtel mobile Service Provider. I have been detected Rs.36 from my balance without any intimation saying this is for message booster. Booster pack is something is should wish to add to my mobile number but here its airtel forced me to take it up by detected my talk time balance. Please let me know what should i do to proceed further for filing a complaint.

Note : I have called up customer care for this but they said they cant help for it.

Thanks,
Thilak

Hello sir,

I am trying to connect to India toll free number[protected] which is used for TEAM meeting in my office but i am getting message that this number does not exist. But It was working fine a month ago. I called AIRTEL customer care regarding this, but there is no solution provided and they cut the call without any intimation.

PS: This Toll Free number works fine from other NETWORK.

Please respond.

Thanks & Regards,
Sakthivelu M
Mobile: [protected]

I have opted for a 1399 Unlimited - 30 GB Download plan for my office in laxmi nagar. In May-2012 we have used the broadband upto 80%, i.e upto 24-25 GB and we start getting calls, from Airtel. upgrade your account, upgrade your account..after every single day.

I told them, I do not need to upgrade it. Then they start showing in my web browser, a well planned page, just to click and get upgraded. it will be shown to your browser every time you try to open any website. What kind o[censored]nlimited plan I have taken. I don't know.

If you by clicked by mistake also, this can't be taken back. Their customer care told, it's not possible.

I have tried to send messages to their nodal officers and other higher authorities from may 2 different IDs, all bounced. This is the face of a top class company of INDIA.

By your medium I want to ask this fraud company.

1. If I have already said "No" one time on the browser message, why this was coming again and again.

2. If they are showing it again and again it means this is a planned trick to fool the customers by making money from unlimited plan.

3. This plan was automatically activatec charging me 799 + taxes. Why I will pay this if I have not activated this.

Thanks,

Rohit Kumar

[protected]

Nageshwar Kumawat dec-09-2011

respected sir/mam,

my name is Nageshwar Kumawat . I was a employee in first source solutions in indore for airtel dth. i had left company on of Dec 2011 but till now i had not received my pf. my tl name is Ajay Dhangar and i had arledy talked to mr deepak panday so he told me to register a complaint on [protected]@first source. com & the HR's are also not responding for tihs issue so i request you kindly take care of this issue.


your's faithfully

COMPLAIN ABOUT DISCONNECT THE SIM CARD
Dear Sir/Madame,

Sub:- DISCONNECT THE SIM (OUTGOING,INCOMING AND CUTOMER-CARE SERVICE UNAVAILABLE ) (I have 240 rs balance)

I have taken sim card from banagalore and my number is [protected] .Currently I am working in mysore .I have submitted my document with photo 2 times and they have disconnect my sim card without intimation.I have balance 240 rs in my account.Now I cannot get incoming ,outgoing and customer call
.Please kindly request start my services.

REGARDS
MANISH KUMAR AGARWAL

Dear Sir/Madam,
I hereby wish to humbly submit a formal complaint regarding incorrect Bill Amount due to wrongly charged bill on mobile internet service usage which was not used.

Whereas, my Billing Summary of Bill period 23/04/12 - 22/05/12 , Bill no.[protected], shows an amount of Rs. 7042/- (Seven thousand forty two only) accounting to Usage of Airtel Mobile Internet Service.

Whereas, i can assure you that the mobile GPRS was never used by me or anyone else and i also believe that i never received the Mobile GPRS phone setting through SMS or even Installed it. Hence, there is no way i can use the GPRS facility.
Therefore, i am surmising that it is a cause of system error/bug or may be a minor technical glitch from your side. Kindly, review the whole Billing process and do a re-evaluation on my service usage.
The relevant details are rendered as below:-
1. Airtel Number:- [protected]
2. Name:- Menguzotuonuo Angami
3. Date of Birth:- 01/05/1975
4. Billing Adress:- Agri colony, near MHBHSS,
Nagaland,Kohima.
5. Postal Adress:- C/o, Chuba Ozukum,
Law & justice Deptt.
Nagaland, Kohima
6. Alternate contact No.:- [protected]

And, now, therefore, i beseech an explanation for such erroneous Bill amount.

This complaint is being humbly submitted for end of justice.

Dear Sir,

Sir actually a customer of Airtel is giving blank calls and harrasing me via abusing SMS's. So please do some positive action & steps against it. Please see it with utmost intrest and urgency. Please do reply me on my email: [protected]@gmail.com, Contact Number of me: [protected]

Regards

I have been using Airtel pre-paid SIM CARD for almost a year now. Initially the service was good but now its worst as they keep deducting money from my account balance for some or the other service that they activate it on their own (like hello tunes,music mania and many other crap). Whenever i try calling customer service no. It will never get connected. I tried so many times to speak to customer service and ask them the reason why they deduct money but can never get hold of one. Im really frustrated with this. Please help me on this

Hi,
I did mobile number portability (MNP) last month from AIRTEL and accordingly the number is ported to VODAFONE. I got SMS for bill due from AIRTEL and I paid the amount immediately within 4 days after getting the message. Bil number is 62347 and paid in cash to one of airtel office.

But after paying the bill I am still getting the phone calls from AIRTEL Recovery to pay the amount, MY MOBILE NUMBER IS IN DO NOT DISTURB LIST and still I am getting phone from them even I paid the amount. I used AIRTEL for more than 5 years and I paid the bills before due and this time also I paid amount in time. One of my friend is also getting the phone and they are telling him to make a POLICE COMPLAINT if bill not paid.

This is really disgusting and not tolerable. So I want to log complaint against AIRTEL RECOVERY.

This time I got a call from [protected] using some abuse words.

Thanks,
Rajendra
+91 [protected]

Respected sir/Madam,
I want to change my subscriber from idea to airtel, I filled my form on[protected] & deposited all documents and rupees 20 in cash as they requested meat your branch in Galleria, Gurgaon.. They handed me a sim (number[protected] h-2), & assured me that your airtel network will be start in next 7 days. My unique porting code was ID- 545611, & last date of expiry was[protected]. I visited airtel branch in galleria thrice till my uop expired. Every time assurance was given that we are processing but due to technical reason we r unable to do so. I meet their different staff except manager, because they didnt allow me. On[protected] they given me my document & airtel form that we are unable to process, u reapply & we will see this matter again. There is no matter of money that I have spent but rules that made by TRAI, which is not followed at all.
All the executives are good in speaking but poor in solving the problems except recharge/money collections which they are doing well. My only request is that please visits your branch at galleria, & see their working pattern, so that other people are not cheated.
Thanks
Dr Sanjeev Kumar Arora

I applied for a broadband connection in september last year. A company authorized salesman came and took 1300 as first month payment for the broadband connection. But after 10 to 20 days they told that they could not make the connection and my money will be refunded back. From that time I have not got my money back. I called several customer care no. and mobile no. but all in vain. I visited all the airtel offices and chennai and had made...

Dear sir

I have facing a harassment against air-tel service provider due to some billing issue. iam using air tel orissa mob.[protected]. previously but now the number was suspended due to payment problem;
in January iam used 199 mobile plan with gprs in mobile with limited to 2 GB gprs plans ,after 17/01/12 my plan changed to 99 but at the same time my gprs plan decreed by airtel, but they are not informed to me, iam used my gprs full month with un knowing of the plan changes .after the month ending i received a bill Rs.12859/- then i am knowing my plan changed and i informed to airtel to solve the problem but till date they are not solved my problem.and they are continually raising the bills with interest ican pay only 3500 to 4500 to my mobile payments kindly solve the issue.

and to day i received a call from un knowing no. [protected] the number holder calling my personal contact numbers, and relatives, and ladies and miss behaving with his wards

i also confirmed to air tel customer care about this number but this number not from airtel it was a uninor connection

Kindly take an action

With regards
mahesh