Airtel Complaints & Reviews

Hi,

I had taken an airtel IPTV connection, and am trying continuously to disconnect this service as its crappy, I have so far placed multiple requests to disconnect, but some how it gets reactivated again and i am being changed 250 INR from Oct 2011, the date of my first request placed to disconnect.

My several calls are recorded, but no action is taken ever, i placed emails to their nodal office as well but still no action..

Other users of this site please note, Airtel has gone to dogs, they were good service providers before now they have just lost it. they dont thake their equipment back after you disconnect as well. I still have the Airtel Dish and STB with me which i had used before Airtel IPTV.

Please help take action on this.

Challu
+91 [protected]

This is in reference to Airtel Number [protected], for which all the bills have been cleared. But repeatedly calls are being made stating that there is an outstanding amount of Rs. 1696.00 on this number.

This started when one of our employees left the organization in March, this number was allotted to her and the bills were paid by the company. We made a request for surrender of connection in March and were told that there is an outstanding amount and without clearing that, the services cant be stopped.
After the generation of next bill, services were stopped and Airtel people started chasing us for Rs. 4147.20. Out of this Rs. 4147.20, Bill for Feb - March was Rs. 2451, which was paid after the bill generation. Still we were being bothered for Rs. 1696.00.
We checked our internal records and past bills and found that this bill dates back to the usage for the period of 8.10.11. to 7.11.11 and the same was paid on 30th November 2011 (Cheque no. 399645, Bank of Maharashtra, Issued on 22nd Nov 2011).
We sent a mail to Airtel stating that this payment has not been updated in their records. We have sent them the bills for last one year alongwith Bank of Maharashtra statement showing the payment details.
But Airtel people and the settlement party seems to be a bunch of fools, thrice we have mailed these details to them, still a court notice has been sent to us.
This is not enough, they sent a person for collection of payment, who was rude and pathetic. And apart from this we are constantly getting calls and those who call up are lacking mannerism and understanding.

One snapshot showing the bills on the rightmost column, cheque number and cheque clearing date has been attached with this complaint.
Kindly look into this matter.

Intec Infonet Pvt. Ltd.
New Delhi

Airtel demanding charges for Safe Custody which is unfair. Request all IT professionals to have a knowledge of the same and change the service provider by keeping the same number. They even are charging to talk to Customer care. Their Cust Care Centres are pathetic. They treat you as though you have come to ask money from them. Lose all the time there.

I would like to question as to why they charge money for safe custody? What is that they are offering to the customer by doing so.


My idea for all the customers fed up with the Safe custody charges is to change to another service provider who gives safe custody free of charge and after coming back decide which service provider you want to go for to use the mobile services.

For Now, some one needs to teach airtel a lesson for them to come on ground level.

Dear Sir,
My prepaid Mobile Tel.No is [protected]. On 6th July at 2.16 pm., 2012, an amount of Rs 44
has been charged to the above account in the name of sms service.But I have already taken this sms service 1 week before.on 6th day i have not activate any sms services.When i try to call customer service number (both 198 and 121) there is no option for complaint registration.Anyway i lost 44 rs.please help sir..Please resolve the issue immediately.
thanking you,
lakshmi

I would like to inform you that i have a mobile with airtel connection .My number is [protected],i am always getting a unknown number which has no number i can not call back or find out from where the call or sms is
it is a unknown number that is no number.
i would kindly request you to look in to this matter because i do not know from where i am getting this call
thanking you
rani kumar

To: Airtel customer care
to whom it may concern.
sir,
Please stop sending me useless service messages to my Airtel number (i.e. [protected])... These messages are too irritating like, "Rajnikanth jokes", "summer Health tip", "Indian express news", "Bengal quiz" and some other ones.

I like the Airtel network very much. I want to convey the idea that I want neither those services nor those service messages on my phone. I'm hereby requesting, just stop sending me those stupid service messages with useless offers.

Thank You,
Prajesh Kumar Basu
Airtel customer
(ph no: [protected])

Despite my several requests to the Airtel for MNP from 24th May, 2012 till now my request for MNP has not been completed and have been creating problems on flimsy grounds and not allowing me to migrate to Tata Teleservices providers. My cell No.[protected] and my name is Ashok Kumar and i request the concerned authorities to take immediate action against the above service providers and see that my MNP request is completed at the earliest.

I ordered on Airtel Digital TV Connection ID No. [protected] on 26.06.2012 for a package of 'Value Sports' which is Rs.165.00 per month on Toll Free Customer Care No. of the Company But they started a package of Rs.248.00 p.m. plus Rs.13.81 extra deduction per day. I made a call on customer care number but Mr. Dixant said that we cannot change the package.
Company provided us HD Set Top Box whose rental was Rs. 175.00 per month under 'Value Sports' but now company has changed its rates to Rs.248.00 per month without any notice. Mr. Dixant was saying that higher rental will be charged on HD Set Top Box.
Company should exchange our HD Set Top Box with simple Set Top Box if it has changed the monthly rental rates.

Rakesh Sharma
Jagdamba Vihar
Patel Nagar,
KASHIPUR - 244712
Distt. U.S.Nagar (Uttrakhand)

Mobile No. [protected]
Email : [protected]@gmail.com

This is to inform you i activated sms pack on 1/7/12 on my no.[protected],but not working from 2/7/12,i inform and complaind costumer support many time but they did not solve my problem.on 2/7/12 at 2-3pm sinear costmer suppoter tel me that problem has been sortly or 5/7/12 and complain no.given sortly ,but they can not given any no.and not solve my problem.i recive one sms from AK-AIRCCM at 01;13 pm on 04/07/2012 your service request no-cwrch[protected] has been resolved.wetried contacting you and were not able to contact you. so iam mentaly and welthaly harass from few dayes,kaindly requested you to take action against my complain.

Airtel Mobile Tower
Dear Sir,

I would like to bring to your notice that we are bearing the installed airtel mobile tower on the roof of H-89,vikas puri without any prior permission from respective authority or negligence of NOC undertaken from us.


We would like to bring to your notice that installation of mobile towers in residential area is not authorized by the Deptt of Telecom. As mobile tower emits RF radiations and is harmful for health. The dangers of people suffering from ill effects of radiation are many, such as cancer and brain tumor. The official document through this link will explain everything:

http://www.liveindia.com/news/radiation5.html

http://www.cogentemr.com/adverseeffects.html


We along with other members of vikas puri RWA ,H block and H1 block ; request you to take some immediate action on this. Hope necessary heed would be paid on this critical issue as soon as possible.


yours sincerely
RWA ,H block
Vikas puri
New delhi
110018

dear sir
i m pavan kumar, from ongole, in myfriend circle one friend(B) is know my another friendd's(A) sister mobile&landline(home)numbers. he is calling to her. he is using airtel prepaid mobile number. at that number it is proofless/duplicate proof sim.that'y cn"t get the details abt the mobile number in airtel office.
also i"ll try to get the details of the mobile number, but no use.
dear sir.
plz help me sir.
sir i want to save my friend's sister's life so i want the incoming call list since 01/06/2012 to 05/0/2012
pls resolve this sir pls pls pls

I was a core airtel customer. But now I have been made to rethink my decisions. I had taken Airtel 3G dongle about a year back. Recently, by looking at the airtel website (attached screen shot) I made a recharge for Rs. 250. As per the website it says 1GB data usage with validity of 1 month. But when I reached my PC to check the recharge, I had received only 512MB of data usage. When I enquired about this with the customer care their reply was not at all satisfactory. I had to call again for the same and the person who received the call forwarded me to his supervisor. He immediately provided me with nodal officer's mail ID, saying he can only do that for me.
After this I mailed to the nodal officer, who did not answer my query, and after wait of around 4 days, nodal officer replied me for more details. I replied back with the details and for this I got a mail from nodal officer saying he has escalated the issue. This is the 5th day since the escalation and I have not yet received any answer or solution to my query. I am pretty sure Airtel would never be my suggestion to any of friends, if this how they interact with the customers. I am hoping for a resolution at the earliest.
Airtel 3G dongle num.: [protected]
Compl Lodged on: 23 - June - 2012
Regards,
Ashith
[protected]

Please find below my experience for purchase of a new Airtel DTH connection which is in complete contrast to their current TV campaign. My local cable service provider is much more efficient and responsive.

June 29, 2012 - I book 2 connections (HD recorder and normal DTH connection) through your call centre and make payment. I am assured that I will get the installations in 72 hours
July 1, 2012 - I dont get any call, so I call and lodge an email complaint. Basis the same, I get a call and am assured that the installations will happen the next day
July 2, 2012 - Nothing happens. I write another email and also send an email through your grievance link on your website. I get a call and I am assured again that the installations will happen the next day
July 3, 2012 - Different day, same story - NOTHING HAPPENS!
July 4, 2012 - I get another call and again I am assured that installations will happen the next day at 10:30am
July 5, 2012 - AGAIN NOTHING HAPPENS!

Airtel should stop its current TV campaign as it is not what Airtel DTH is about. They should sort their back end and then claim that the Airtel digital experience is superior to cable TV.

My details below:
Name: Ninad Raikar
Phone: +91 [protected]
Address: 2nd Floor, Plot no 51, Saraswati Niwas, Shri Krishna Nagar,
Borivali East, Mumbai: 400066
Transaction ID: 20369784
Booking ID: 102268
Customer ID: [protected]

AirTel released below advertisement few days ago.

http://telecomtalk.info/airtel-offers-7-2-mbps-3g-data-card-rs-299/95628/

This offer is valid for Mumbai and Maharashtra customers. When I called AirTel Hadapsar, Pune office, he asked me to visit Hadapsar office with paper advertisement. I visited AirTel office along with paper advertisement but that guy refused to provide me data card. Reason being offer not valid in Pune.

Advertisement clearly says offer is valid in entire Maharashtra. I sent complaint email to AirTel on 21st June. They responded lately and by the time offer got expired.

Now, they call me and say offer is not valid anymore.

AirTel Hadapsar, Pune office refused to provide me data card without proper reason and AirTel responded lately. Because of their mistakes and i was not able to utilise this offer.

What do I do to log complaint against AirTel?

Thank you.

On 28/05/2012 we came to the airtel relationship centre at mettupalayam road vadakovai Regarding changing the name in our bill from Manappuram General Finance and Leasing Limited to the Manappuram Finance Limited,they received the letter and assured that we will change the name from the nest bill onwards.But we received the bill in the next week in the name of Manappuram General Finance and Leasing Limited only.when we went ther again they said that we can't change the name in the current bill,they also said that it will be changed from next bill.On 04/07/2012 we paid the previous bill amount of Rs.1190 Landline No.[protected].So we request you to change it as soon as possible.

my mobile no is [protected], i activeted sms pack on 01/07/12 ,reg no.RSMSP[protected], but it is not working from
02/07/12 . i contact customer care many time but they are not responding . when i last contact to seniour customer care on 02/07/12 in about 2 to 3 pm,he tell me your complain is registered and shortly inform you by sms and resolve shortly or upto 05/07/12 ,but no response by customer care. i recieve sms by AK-AIRCCM on 04/07/12 at 1.13 pm
request no CWRCH[protected] HAS BEEN RESOLVED ,but my problem is not solved. i have contact with assistance call 121 and 198 but there is not option in my no to talk with customer care ,so i mentaly and wealthly disturbed from airtel mobile service provider

Hello there,

I am in abroad on employment basis. i am using my airtel number on international roaming. however airtel has revoked my number into free recycle list without any notice. They claim that they had called me but I haven't received any such call. and now the number is revoked and this seems to me a serious security issue as all my bank are connected through this number for mobile banking.
I had called the customer care and they say they can't do anything.

Please guide me.

(will share my mobile number on request from an authorized person)

Thanks

I purchased Airtel DTH changing from Tata Sky thinking it would be great also Airtel provides more tamil channels and now I find myself in pathetic position, when Tata Sky was installed, I never knew there is something called activation since everything was automatic, smooth and fast, the moment it was installed it was working beautifully, Airtel was such a disappointment I purchased through sales agents from Customer Care, the moment they sold me the connection I could never call them back, my number was blocked as well. The installation happened after 2-3 days, then after 3 days it is still not activated, I made endless calls, everytime I was promised that someone will call me back, mails will be sent to higher tech teams, the activation happens within 4 hours etc, but nothing happened.

I bought HD connection, I was told since I was a postpaid Airtel customer I would get HD box for 2299/- and get 1 month south economy sports pack with lifetime free Tamil channels. Impressed with this I made a regretting mistake, if Airtel could not fix the technical problems since it is already too late for a TV connection pls refund my money and take the dish and box I could at least use my existing Tata Sky connection.

Customer ID: [protected]

Regards,
Santhosh R.

Hi,


I am Vinod Tanwani, customer of Airtel Digital TV from last 20-24 months (customer number -- [protected]) . I am facing disconnection from yesterday. Today I called customer care to resolve the issue. (ref no[protected]
I told them that my preferred time to visit service engineer is 7.30 PM, they told OK.
I got call from engineer (from number [protected]) and he told me that we will visit my home at 5 PM, I told him that my preferred time is 7.30 so come after that.
He was extremely RUDE, he told me that I will not come at 7.30, I dont know what you talked to customer care, then I disconnected the phone saying that I will talk to customer care.


I again called to customer care and explained the situation and also complaint about that RUDE engineer , customer care executive said that they will send some one at 7.30PM today,
No one visited my home till 8 PM, I again called customer care, and now they are saying that my problem will resolve on 6th JULY !!!!


As per me TATA Sky and other provider's customer care service is much better than Airtel.


Other Concerns regarding Airtel digital TV:
--> Whenever I call to customer care, every time i have to wait for 5-10 minutes, so many times call cut happen in between wait period
--> They charge 100/- for any engineer visit, even thought there is airtel fault, as per my view this is wrong, other providers dont charge for engineer visit.
--> half of the time, website of airtel digital TV doesn't work

i have been filing complaints from since February nt to add useless zapak n big flix amount to my bill as i hv nevr subscribed..
everytym da customer care guy apologises n corrects da bill,,i m fed of dis now
dis time dey hav crossed da limits..
dey keep calling n say u hv lot of outstanding amount to pay...i xplain dem da whole situation bt stil nothn happens
dey file a complaint n assure me to fix da problem widin 48 hours..
n widin 48 hrs a new customer care calls me n says me to pay da bill again i xplain da whole thng,,,n he files da complaint...
n dis goes on n on,,
dis ol is happenin frm since 2 weeks..

i would change airtel in dis continues.....