Airtel Complaints & Reviews

This is regarding the Airtel Broadband connection we have had since years. For the last 10 months, we have been facing this problem where the bill amount is much higher than our usage.
We have a plan where the download limit is up to 3 GB per month and we are required to pay around Rs700 per month (inclusive of taxes).The usage is limited to about browsing the net and checking emails for about 10-15 mins (each day)- about 2-3 days a week. The rest of the time the modem and the main plug points are switched off.
Considering this minimal usage, it is ridiculous that our bill amount comes up to Rs900-Rs1100 every month. It has become a monthly routine for us to call the customer care, complain about the higher billing amount and then they would get back to us apologizing for the 'error' on their part. Last month, I had called the nodal office of Airtel Broadband and he apologised and promised that this will never happen again. But, today when we received our bill, it is the same story.
We are totally fed up and planning to surrender our connection.

We were happy customers of Airtel earlier but the problems faced by us in the last 10 months has changed our opinions drastically! Earlier advocates of this brand, now all we have to say is- Beware!

Sir I have already made complaint about my cell no. [protected], still my problem is not solved. I have recharged my cell on 13/5/2012 with 39 rs for airtel to airtel 0.10 paisa calling scheme. but I have being charged 1.02 paisa and my maximum frinds having airtel. I have also did quiey in airtel customor services vide my complaint no. PR[protected] dtd 14/5/2012 and PR[protected] .dtd 16/5/2012. please solve my problem as early as possible.

mehta.

Sir I am living at uttrakhand and loyal customer of airtel maintaining mobile number[protected] from since 2000 usually come to delhi and using number and recharging it at time since 2000, but airtel had blocked my number without any notice though having balance in it this is the award they have given me.jasvinder [protected]

I am using Airtel broadband connection from past a year and there are too many problems with broadband internet connections, customer care executives responses and billing problems.. No use of calling up customer care number because of their negligence. kindly make your customer care executives to call on [protected] at least then i would get an opportunity to get out of the problems faced in broadband connection.

Dear Sir,

I Have a Prepaid connection my no. is. [protected]. I need my PUK code. Kindly arrange the same on my email id. sanjay.[protected]@dwekam.org

Regards,

Sanjay Varma

Hi,

I have been having problems with unusually high billing from Airtel in the past few months.
I used to be on a 15 GB /month plan and used to download large files once in a while and never exceed my limits.
But since the last year or so since I upgraded to a 30GB/ month plan, my limits seem to be consistently getting exhausted extremely quickly.

It would be great if all the broadband provider are mandated to provide a live billing meter to give an idea to the consumer the quantum of data consumption. This is currently only provided on the website and the data is is a day old.

Secondly, there should be a way to measure if the billing itself is done correctly. At the moment, we do not have a reference point and have to go by what the service provider shows with no way of validating the. For example, how can I be sure that a 4 MB download is not accounted for a 8 MB in the system.

Lastly, Airtel used to provide good service earlier. Now they have failed to respond to my query even though it was raised 3 week ago.

I am airtel prepaid mobile customer mobile no [protected].The service provider without my consent started service called aarti without my consent .
As usual they have started deducting money from my account.Airtel people are number one to do this type of acts among all service providers.My request to authorities to take action against person responsible and refund the money already deducted and stop deducting money from my account

v k arora
delhi

banga ( Reminder-1)

I'm waiting from past one month to get activate my Airtel Postpaid sim Connection!I Bought the sim on 27th Of April-2012,Sim no is[protected] H4-WD,[protected].Its a very bad and pathetic service from Bharath Airtel Postpaid connection.Even i loged complaint on airtel and mailed to consumer court.but there is no proper response from your side.I want my sim to get activated within 2 days or else I'm going to take serious action against you in further
because you people testing my patience a lot!even i provided Proof from myside which is given by airtel Postpaid connection I have attached scan copy of the application given by airtel postpaid connection and i want you to take sever actions people who selling fraud sim's to the customer who trusting Airtel company.This the details of Person from airtel sold the sim
Name: Soubha and her no's [protected]/[protected], and she gave me other guy called Mahesh And his no [protected] Both of them not picking my calls no replay for my messages do take actions against those two Airtel executives people who is fooling your airtel customer trusting your company make it correct as soon as possible.I want you people to get back to me as soon as early as possible

Regards

Philip Alexander

i want to airtel prepaid call details for last three months(mar,apr,may)
my mobile no [protected]

Hi,
I am using airtel prepaid new connection for the past 6 months, I used to recharge for full-talk time around Rs, 300 once in two/three months. last month they subscribed me a value added service and taking 1 rupee/day, actually I am not interested in this subscription I tried cancelling the subscription through the procedure provided by airtel. but it is not get cancelled, I also tried this procedure through mobile recharge retailer but it is not
get cancelled then I planned to change network and applied to the retailer they told me that my the network will change in 5 days still my network has not changed after 12 days.

This makes me mentally frustrating, Its like steeling our money and making the people mad, our government has no control over this company policies
or there is no enough bill to stop this fraud

I added i-darshan channel online twice, iut started showing on my online account both times, money got deducted both times but the channel has not been added. First time I did around 20 days back, kept it for around a week, money got deducted but the channel was not added so i removed the channel. I again added it on saturday, again it showed on my account, again got charged but wasnt added again. I called your customer service yesterday who took a lot of time before hanging up on me as she was not able to resolve it. She was totally unprofessional and dint had any knowledge. I called you on the paid line to make sure that you might resolve it faster but after around 17 mins all i got was a totally unprofessional behaviour from your customer service. The rep dint had any clue what she had to do as she kept placing me on hold and finally disconnected the call.
I want to ask you is this the reason that you have customer service facility for, so that you can annoy people??
I want the channel to be added asap and to get refunded for the charges that i am paying for the service not recieved as the channel hasnt been added as yet.
The customer id is [protected].
Contact number [protected].

I had requested for an Airtel DTH connection at my below flat address, by paying Rs.1440/- on 06th Sept 2011.

T24, Flat No. 601, Amanora, Hadapsar, Pune – 411013.
Product Id is 8025

On 23rd Sept, 2011, I received an email from airtel.[protected]@vriti.com stating that installation is not possible in my area due to "signal problem" and that they have put my case in refund process.

Even after repeated reminders, I have not received the refund.

I upgraded my broadband plan to 30 GB limit because I was exceeding the data limit when I had the 20 GB plan
Said the Airtel executives & recently my desktop was not functional for a month or so and all I was using was an iPad , iPhone on wifi... Very light usage & I got the email as usual from Airtel saying I've exceeded 80% data usage and after 2 days it's 100% ... The same happened this month where all I do is check mails, Facebook, watch YouTube. On 25th May 2012 I exceeded my so called data usage of 80 % and on Monday 28th may I exceeded 100%... So I used 6 GB in 3 days. They are just cyber thieves stealing from there innocent customers... Who does that?? It's really demeaning & shocking as well... It's happening with me for the 6th time
I really want the appropriate authorities to take some strict action against these petty thieves who just can't get enought off all the money they possess.

Hi,
Today i got one message from Airtel in 13.51. Thank you for choosing RE1_IPLAYER on your airtel mobile. you have been charged Rs.1.0 for 1 days. After the saw message i call to customer care first 5 minutes some songs is came after that connected with customer care excutive Sangeetha so i told to her madam can u explain me what is the iplayer and who is activated so she tell me ok wait and again she connected with me after 2 to 3 minutes and she told me i am using internet browsing and activated trough my side so i tell to her my phone is old style mobile and i dont have a internet option so can u tell me how can i activated to this service so she told me i dont know but in my screen show this one only afterthat i told to her this is not first time why airtel activate to this type of services so immediately she disconnected the phone i cannot understand customers are stupid or what what she is thinking customers is fools so i request to take the action to htat excutive and in feature dont activate to this type of services. really i can't understand still now how without internet option handset mobile how to browsing internet can any airtel customercare or customer support staff to tell me.

My new sim worked for one weak and barded within one weak.....they said submission of documents should be done again, thats why i have submitted my original certificated and photos to the seller two time, But this also doesnt work and my all certificates and photos are wasted, they said it was rejected by kolkata region,...my number is [protected]

I'm an airtel Prepaid Customer ([protected]) and I have recharged (top-up recharge) for Rs. 200.

As per the recharge denomination mentioned in your website (https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp), I should be getting a talktime of Rs. 200 (Please refer to the bottom of the attached image in which your website mentions that Recharge of 200 would get talktime of 200)

But, I have received the talktime of Rs. 175 only, credited to my airtel prepaid mobile number +91-[protected].

It is very disgusting that a concern like airtel is trying to cheat its customers.

Please do the necessary steps to credit back the remaining amount 25 to my airtel prepaid mobile number.

If not, I would be moving legally against airtel for cheating me.

details as below :-

From: vipin gupta [mailto:[protected]@sabicindia.com]
Sent: Monday, May 28, 2012 11:51 AM
To: '[protected]@in.airtel.com'
Cc: '[protected]@yahoo.com'
Subject: amount reverse pending ( rs. 164) : account balance correction - cust id no [protected] airtel digital tv
Importance: High

Dear Sweeta ( Floor Superwisor),

As per telephonic discussion with you on below issue.

As per your commitment, wait your call back around 4 pm today on my alternative phone no [protected]

S.K. Gupta/ Vipin Gupta
[protected], [protected]





From: vipin gupta [mailto:[protected]@sabicindia.com]
Sent: Friday, May 25, 2012 2:06 PM
To: '[protected]@in.airtel.com'
Cc: '[protected]@yahoo.com'
Subject: FW: account balance correction - cust id no [protected] airtel digital tv

Resend


From: vipin gupta [mailto:[protected]@sabicindia.com]
Sent: Thursday, May 24, 2012 3:12 PM
To: [protected]@airtel.in
Cc: [protected]@yahoo.com; [protected]@gmail.com
Subject: account balance correction - cust id no [protected] airtel digital tv


Dear Sir

Customer I.D. No [protected]

As per your customer care floor supervisor Mr. Neeraj my account show credit balance due to some calculation error so please correct as per below ( that details confirm by Mr. Neeraj).

In this regard ( correction) Mr. Neeraj lodge a request 19034831 and he is confirm my account update up to 25.05.2012 at 1.35 PM.




DATE AMOUNT PARTICULERS
10.08.2011 1,610.00 For one year subscription.
12.08.2011 100.00 Package value Rs. 1655 – for short amount deposit
22.09.2011 700.00 Package Change in “value sports” and balance deposit
21.01.2012 100.00 Recharge for account re-activation

Total Payments 2,510.00 Total amount pay up to 23.05.2012
22.09.2011 (196.00) for 10.08.11 to 21.09.2011 usage ( in plan change)
18.04.2012 (50.00) for cartoon channels for 18.04.2012 to 17.05.2012

Balance 2,264.00 Balance Amount as on 23.05.2012
Less Subscription (2,100.00) value sports subscription 22.09.2011 to 21.09.2012
Extra Balance 164.00 balance available in my account as on date ( 23.05.2012)



Wait your response

S.K. Gupta/ Vipin Gupta
[protected], [protected]

Airtel service sucks and they are just to frustrate their customers. I have one data card with CUG connection#[protected] and asked for plan change then got a response that the said plan is not available and they suggested new plan then I again asked to activate current available plan and got another foolish reply that this plan is not available and the old plan is available now. Again when I asked to activate that plan then they replied that these plans are not available and their executive responded by mistake. Now after 15 days I'm still unable to change my plan. Really frustated with Airtel's service. Not only with data card but also with my other numbers and DTH. Now I want to leave their sucking network and want to move to new service provider.


See the mail thread for their foolish response and now they stopped responding anything.....:(


That’s my personal e-mail ID and correct ID is sanjay.[protected]@ymail.com not gmail account as mentioned by you. All your team sucks including the marketing person who filled incorrect e-mail ID on application form. I’m sending e-mail from sanjay.[protected]@ymail.com separately to change my plan and do not behave silly any more.

Thanks and Regards

Sanjay Verma
Technical Specialist
Hosting & Application Services - Service Assurance
Tier III Firewall and Security Services
AT&T Global Network Services India
Mail: sanjay.[protected]@att.com

"This message and any attachments to it contain confidential business information intended solely for the recipients. If you have received this email in error please do not forward or distribute it to anyone else, but please email me to report the error, and then delete this message from your system."

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, May 26, 2012 12:54 PM
To: Verma, Sanjay
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Sanjay Verma,

Ref: Email dated[protected], requesting for upgradation of 3G bill plan Service of your airtel Data Card number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

Wer tried contact you on your airtel mobile number [protected] however we are unable to establish contact with you.

We wish to inform you that we have checked your account and noted that the connection is not registered in your name. To enable us to process your request for upgradation of 3G bill plan, please send your request via your subscriber official (sanjay.[protected]@gmail.com) email ID or email us a scanned copy of the request on the company's letter head, stamped and signed by the authorized signatory.

At airtel we have robust security measures deployed to safeguard the privacy of our customers. We hope that you will appreciate the same and co-operate with the procedure.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.


Yours Sincerely,
Pushpa K
Customer Care
Bharti Airtel Limited



Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=D93A5CA5DE20...⇄ 954B5D63C5ABDD6395BBDDB2360A1EB2E56B9C93054&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@intl.att.com
To: [protected]@in.airtel.com
Cc:
Sent: 26/05/2012 11:24:40 AM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

What the crap is this talk now. Does this address looks personal to you?
Moreover this is not mobile while a airtel 3g dongal and service is already
activated. I was just trying to change my plan but because of your poor and
frustrating response I¿m now willing to disconnect it and change my service
provider. Can someone go through the trailing mail and see what customer
support understand from a simple request?????



Thanks and Regards



Sanjay Verma

Technical Specialist

Hosting & Application Services - Service Assurance

Tier III Firewall and Security Services

AT&T Global Network Services India

Mail: sanjay.[protected]@att.com

cid:image001.[protected]@01CAF829.6F8E3A20
"This message and any attachments to it contain confidential business
information intended solely for the recipients. If you have received this email
in error please do not forward or distribute it to anyone else, but please
email me to report the error, and then delete this message from your system."



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, May 26, 2012 1:54 AM
To: Verma, Sanjay
Subject: Re: [protected] [|BAL|Qrc[protected]|]



Dear Sanjay Verma,

Ref: Email dated[protected], requesting for activation of 3g Service of your
airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We wish to inform you that we have checked your account and noted that the
connection is not registered in your name. To enable us to process your request
for activation of 3g Service, please send your request via your subscriber
official email ID or email us a scanned copy of the request on the company's
letter head, stamped and signed by the authorized signatory.

At airtel we have robust security measures deployed to safeguard the privacy of
our customers. We hope that you will appreciate the same and co-operate with
the procedure.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.


Yours Sincerely,
Kiran B
Customer Care
Bharti Airtel Limited



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=52B2D4225BBC
C1C3C3C83A5DA9E81276898C8DF97DDD799AFD 2 4 B 4 6 6 8 E719AFD 6 8
F709AE32D&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@intl.att.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2012 01:35:54 PM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Yes confirmed, please activate 750 5 GB free data plan without wasting further
time.





Moreover please mind your statements while replying to customer as initially
when I asked for this 750 Rental 5GB plan then you responded that plan is not
available and given me option for 4 GB plan. Again you are contradicting your
words. Go through threads and see where you are wrong.



Thanks and Regards



Sanjay Verma

Technical Specialist

Hosting & Application Services - Service Assurance

Tier III Firewall and Security Services

AT&T Global Network Services India

Mail: sanjay.[protected]@att.com

cid:image001.[protected]@01CAF829.6F8E3A20
"This message and any attachments to it
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

please block my airtel sim card it was lost...[protected]

Respected sir/madam, I'm sameer i had a fraud call from no [protected]
saying you hav won a lotry of 1 lac

unfortunately it was my small brother, who had received this call and acted accordingly

they first asked for account no. &
they told to recharge of 1111/- to get the price amount
the recharge were done on this nos:
[protected]
[protected]
[protected]
[protected]br...