Airtel Complaints & Reviews

I am highly dissatisfied with the services provided by Airtel. I have activated the 3G services on my prepaid account.
To one instance I my entire 3G balance of 300 MB was exauted along with by main account balance of 103 INR. I called the customer care to know the detains but they simply hanged me saying this is 3G issue, and when I contacted 3G customer care they said that this issue is prepaid issue. I finally ends with dissatisfaction.
I recharged my talktime as well the 3G, but whenever I am accessing 3G on my smartphone, I am finding the charged are been deducted from my main balance. On calling the customer care, i get the same results. This is totally annoying as i am wasting my money and not getting the related services.
I need someone to look into the matter, as I really want to sort this matter.

Regards
Airtel Prepaid Consumer

Hi,
I am a Airtel prepaid customer.
Airtel is sending SMS from AX-SYCRKT.
I have not subscribed, but still every now and then cricket sms are sent to my mobile. And also Rs. 1 is being deducted from 29.05.2012.
Kindly unsubscribe the VAS for cricket and revert the amount.
Also cancel all the VAS, I wish to be in Don't Disturb Mode.
My contact no. is [protected].
Regards.

Hi. Myself Hanumanthappa.g iam using airtel service provider since from 2003.my mobile number is [protected].i had big concern like when i called to 121and198 i would be able to getting IVR service with my main balance.But I am unable connected when i press 9&1speek customer care exicutive so it is IVR service saying like dial *121# to toll free number knowing balance and validity other information. Kindly farword this concern to technical department and reflect it soon to avoid to move other service providers network. Thanks and regards ,Hanumanthappa.g,EMAIL ID Hanumanthappag3gmail.com.

Hi,

This is Aniket. My Airtel Digital Customer id is [protected].

I had recharged my Airtel Digital subscription with Mega pack on 10-Dec-2011 for 6 months. At that time there was an offer of 30 days additional subscription free with the 6 month recharge. I havent got that with my pack and even after repeated calls to their customer care there is no concrete solution to my problem. The customer care is not at all supportive. They assure on arranging a call back from their Senior Executive but i havent received any call yet.

Regards,
Aniket

I Col Ajay Ukidve (retired) am residing at Jamshedpur Jharkhand since Nov 2011 on business. I have bought a data/3G card from Airtel. It was working perfectly till 22 May 2012. From 22 May 2012 there is no 3G network available at Jamshedpur and Ghamaria. I tried to contact customer support at least 50 times at 198. However after a lot of options finally when the operator says we are transferring you to customer care executive they cut off calls. Thereafter I registered a complaint No PR[protected]. I got an acknowledgement on my email that we will get back to you in 2 working days. It is more than 8 days now no response. thereafter I met my lawyer and asked him to put in a case against Airtel in consumer court. I was advised to wait and apprise airtel of the same and to reconcile. This I did so vide my complaint No PR[protected]. Again I got a similar acknowledgement but yet no response. On 30 May 2012, I went to the distributor of Airtel at Jamshedpur he checked the status of my connection and said it has been blocked due to me not answering verification calls 3 times. I told him that I use my 3g card only only on my computer. So it is not always on. However he resolved that and I made a test call fitting the card in my mob, there was no problem. I explained to him that blocked or not there is no WCDMA network being detected by my modem and that is my complaint. It only connects to Airtel GPRS meaning 3G network is not present. So he called the Technical cell at Delhi and I talked to the person at Delhi. He maintained that there is no problem at Jamshedpur and Ghamaria with airtel 3G WCDMA network. Which is all nonsense. Now I do not know what to do and who to approach. I realize now that Airtel 3G is a really ******* up service with no sense of customer care at all. They are a pack of liars, scumbags as far as customer care is concerned. Being a telecom engineer myself I told the Delhi guy tell me the truth you can't bluff me. I don't mind if your system is not working it can happen. But why are you lying through your hats. Anyway now I will be taking Airtel to court for offences against the TRAI directives so also loss of business. Luckily I have logged all calls and recorded them. So also through my software all details of available networks have been recorded day and hour wise. My first step will be to file an RTI about 3G in Jamshedpur and Ghamaria to acess records from their MIS (Management Information System) ,maintanence of which is mandatory. Then I will go to the consumer tribunal. Airtel are you listening?

Dear Sir,



This is with reference with the new wi-fi connection taken by me on 31st May at my place Lola Residency Madinaguda Hyderabad 500050. I got this connection through Mr David( airtel ph no [protected]) , this is the same number which is advertised in My area for internet connection.

After deposting the amount for router and one month rental in advance( 1mbps plan) , the cable and modem was installed at my place on 31st May

My account no is [protected].



I am really disappointed with the Service offered by Mr David, he had given assurance that router would be installed on 1st June at my place by evening, the whole day he dint pick my phone nor responded to my sms. Finally I had to ask Apanna (ph no [protected], service enginner who iinstalls modem) to talk to David and give the router

I have got the router on 2nd June , but I am facing problm in installing the wi-fi connection, David is not picking my phone, neither he is assiting me in installing the router and wif-i connection



I am left helpless now, I have done the full payment but the service is not installed at my premises, even your a/c managers dont respond once they collect payment.

please address this issue immediately.


Regards, vinod kakde [protected]

Hi

My Airtel No is [protected].

I signed-up for a 250 Rs 1GB 3G data pack on 18th May 2012.

Until 5 days I received 3G speed (3.1Mbps max). However, 24th May onwards speed came down drastically to 6Kbps whilst I still had more than 350MB data available in 3G account.
Until today, issue stands unresolved.

I complained to customer care at 121 and was issued complaint no#[protected] dated 24th May 2012.
I was informed technical team will call me once issue has been resolved within 7 days, latest by 31st May 2012.

31st May has already passed; when I called customer care to know the status of complaint.
To my utter surprise the customer care guy informed me the complaint has already been attended and issue stands closed.
He could not tell me as how the issue was closed and what resolution was offered to customer.
But, he did mention the issue was closed by technical backend staff to whom ticket was escalated.
He added that he can only register a fresh complaint and this will again go in 7 days ETA.
This is totally ridiculous. I was given second complaint no.

There is nothing wrong with handset (iPhone) or the cell tower. I've tested on several devices and locations.
I own 3 other Airtel numbers and they all have 3G speed as subscribed for.
The problem is only with one number mentioned above.
I provided every possible technical data including the LAC and Cell ID of my area to your guys.
Nothing was done to attend my complaint in-spite repeated requests.

The Airtel relations outlet at Vasant Vihar, Delhi told me the restriction is with on my number and not a network fault.
He said the low speed might be because I also have about 300MB data left in my 2G GPRS a.c.
However, he was also not sure why and redirected me to customer care at 121.

I therefore, request you to kindly intervene and provide me a solution.
I am paying for 3G service. If I needed 2G speed, I could have just taken 98Rs pack that provides same data of 1GB.

I am paying premium of over 150Rs for the SPEED which is not getting delivered.

On several follow-ups, no one has ever tried to contact me once. All I get automatic texts and emails that my email has been replied or complaint has been attended. It feels like I am dealing with living robots who are trained to email scripted responses w.o understanding the issue.


Regards
Akhil

Dear Sir/Mam m using Airtel DTH services bearing Customer ID [protected]. I have logged complaint on 11/05/2012 regarding no signal due to breakage in dish. they told me that i will be charged rs.25 for part and rs.100 as service charge. i agreed but no one visited. after repeated call to customer care person visited on 15/05/2012 and asked me rs.200 (100 for part and 100 for service) n when i asked for bill he refused saying he had no bill book.
Again customer care person assured me a refund of rs.41 n 85 paise for not working of DTH for five days( 8.37*5). but i rcv. just rs.14 n 95 paise. Now i called them 2-3 times but they say diff. thing everytime.
So i request to look for:
*Extra charging that too without bill
*non refunding of full amount.
Thanks
Varun Aggarwal([protected])

Hi Admin,

After submitting several requests to Airtel (customer care, nodal officers) for deactivating my airtel PC secure from last 1 year.

Every month i call them up to remove the billing of this antivirus from my broad band bill, they remove and still next month its get added into my account. I have written 100 emails to them asking to deactivate it permanently but they are unable to do so.


I am very much frustrated from this process and requesting you to please look into this.

Customer id: 15598865
Airtel Number is [protected]
Account number is 15598865


Regards,
Deepak

Hi,

I have booked for new airtel broadband connection 15 days before . Some field person came and took initial amount. They took the money and required documents. And they never picked the call again. Somehow we got the alternate number and for straight 10 days they made commitment for next day which never came for a single time.

frustrated we went to Bharti Airtel Divyashree,bennagghatta road,bangalore-560029 towers to log a complain and they told they will deactivate the request which I never requested and I never got an answer why.

My airtel account number is [protected].

And the responsible person for the issue are

Om prakash - [protected]
rajesh-[protected]
shashi - [protected]
Prashant-[protected]
nadeem-[protected]

Hello Sir,

This is for Airtel broadband new connection,
In my region malleshpalya in bangalore to be specific , they said the connection feasibility is there , they just took my money
and later said there is no connection available , after much of follow up they said they will dispatch a refund cheque of 1000 Rs.
I had to go out of station ,which i already informed them and asked them to return the money before 12 th february (one month later after opting for the new connection), but their pathetic courier service came later, as they opted for pathetic courier service , the cheque returned back.

After calling the airtel customer care they gave me the overnite courier number, overnite person said to send an sms to the address where courier has to be dispatched. After sending the sms , no one is picking the call from overnite courier , this is so frustating just to take the money to fulfill the company targets and fool around with the customer take their money and let them follow up and waste their time, god save india from these time wasters, this is the reason india is not able to come up , due to these people's pathetic service.

I get regular calls airtel that the connection is available in your area , would you like to take a new connection , they say feasibility is there, then again they would take the money, another cheque and then let me follow it up, airtel is a doing really nice here.

Hi,

I am an unfortunate customer of Airtel 3G data services ([protected]), from Bangalore. I am writing this complaint after so many attempts over last 3 weeks at their customer support[protected].

I took the connection in Feb 2012, and for the first 2 months the speed and the service was okay. Problems started from May onwards

Issue 1: Speed of the service
[protected][protected]
From May onwards, the 3G service speed has reached the speeds of snail (snail pace) and when I checked with the airtel outlet in Domlur, they told it is due to an new service 4G LITE introduced.! What a good reason for a customer to cheer!! At the expense of existing customers of 3G, they are getting into new 'service' frontiers!!! The only option with the existing customers is to upgrade to 4G, praying to almighty that a new 5G service may not be launched in another 1 year. The sad part is that the USB device (Huawei) which costs around Rs. 2000 cannot be used for 4G, and you cannot get it exchanged. In short, if you need normal speeds on internet using USB datacard device, you need to spend additional 3K or something.

Issue 2: Pathetic customer service:
[protected][protected]
Initial stages when I tried to call them (around 8:00 PM around May 14,15..)
[protected][protected][protected][protected][protected]
While calling on the customer 'care' number[protected], first some junior people will take up the call. Though you choose English as the language, these persons will greet in Kannada, and start talking in Kannada. If you dont understand or speak in Kannada, they will say they will hand over to Senior staff. Then you will hear incessant rings at the table of supposedly Senior staff, but even after a long time non one picks , the only option would be to wind up the call.

Later on, after so many days of trial during day time, thank God, I got English speaking customer support people. These people used to tell about the network settings, and one day they say to select "WCDMA Preferred" and 'All Brands' and another day to choose "WCDMA Only" and 'GSM900/GSM1800/WCDMA2100'. But selecting neither of them of them proved to solve my issue.

Later, I found that my main account balance was 0 (though I had charged it for some amount while taking the connection). I called up the customer 'care' and one lady there told me that it should be minimum 1 Re to access the internet, so I recharged it for Rs. 100. And just before this, I had recharged the dongle for 450 which I believe will go to 'Dedicated Account'. (plan 450). After this comes the third issue as below.

Issue 3: Looting from account balance:
[protected][protected][protected]
Later after a day, I was shocked to see that the main balance has dropped to 0.01. (It reminded me of the leaky bucket in our hostel bathroom, during my college days.) I started getting SMS like this.

[protected][protected]
Name:
Number: 59830
Content:
Thanks for choosing Mirchi mobile.You have been charged Rs10 for 100mins from your airtel mobile a/c.Validity 7dys.To enjoy,dial 59830.To stop,dial 59830800
Time: 5/29/2012 8:04:05 PM
[protected][protected]

They have charged my account for services which I never opted for...

Later on, I recharged my account for Rs.50. See below SMSs

[protected][protected]
Name:
Number: ERecharge
Content:
Recharge Successful on[protected] at 08:44PM.Talktime Rs 41.50, MRP Rs 50.00 PF: Rs3.00, STax: Rs5.50, TxID [protected].Instant Recharge - Dial 12131
Time: 5/31/2012 8:44:52 PM
[protected][protected]

Now the entertainer from Airtel comes into picture, See below message:

[protected][protected]
Name:
Number: AX-SPMUSC
Content:
Thanks for choosing airtel Radio.You have been charged Rs30 for 3000mins from your airtel mobile a/c.Validity 30days.To enjoy,dial 543213.To stop,dial 54321300
Time: 6/2/2012 10:27:04 AM
[protected][protected]

This again without the my knowledge.



Finally a solution ?:
[protected]----
I called up the customer care, talked to one Manikandan. He said his manager can help, but was busy. He arranged for a call back and after some time one guy named Prashant called me back. His explanation was that airtel sends messages for these services and I might have put the SIM into my mobile and sent reply as YES. But I have never moved this SIM from the Huawei dongle, nor have I sent a single message from the airtel application for the dongle.

I asked to withdraw the Radio service or any other useless service which I have never opted for; and revert back the money immediately.
[protected]-----
Name:customer care
Number: 121
Content:
You have been registered on the DND in the fully blocked category. Your registration number is W[protected]. Please allow 7 days for the changes to become effective.
Time: 6/2/2012 10:51:13 AM

Name:
Number: AX-SPMUSC
Content:
airtel Radio service has been stopped on your airtel mobile. Thank you for using airtel Radio service.To enjoy this service again dial 543213(tollfree).
Time: 6/2/2012 10:53:53 AM


I am hoping that the issue gets resolved, and do not get such frustrating issues from Airtel again.


Summary:

Signs of the times:

1) The society generally ignores massive frauds from big players and corporates, and catches hold of petty thieves.
2) If you gain monopoly over something, you dictate terms, You decide what are fair practices.


Thanks
Joby

during the month of march 2012, i have charged rs 50 for late pymt of my airtel bill.As i was out of state & could not paid on time.After that i called their Cust. Care many times regarding the waiver of rs 50 & every time their executive commited me for önline waiver within 4 hrs. But still 2 months hv passed & i hv not got any waiver msg from airtel.
Kindly resolve the issue & waive me.
Thanks
Lakhbinder...

Sub: My landline connection not getting terminated after numerous complaints

Dear sir

I was using an Airtell connection landline no[protected]

On 23th april last month I had cleared all my dues and requestion a termination of this line. (complaint no:[protected] But even till today my connection is not terminated.
On 21rst may when I called up, (complaint no:[protected] they say that they have spoken to me and retained me. Hell what the crap, they called me 4 times and every time I told them to terminate the account, but they wrongfully forcefully retained me. Looks like your retention department is filled with liars. I never expected like this from such a reputed company like Airtell.

By retaining me forcefully and billing me, do you think ever again I will want to do something with Airtell.
I called again on 24th may (complaint no:[protected] as they told me it will get disconnected by then, but again they say that the backend has retained me. I told them to cancel again; they said it will be done by 26th may.

Somebody called me up and told me that they are terminating the line, and this time its for sure. Still connection not terminated.
Again I called up today 30th may (Complaint no:[protected] this time escalated the call to the floor manager; spoke to a lady called Sindhu, now she has promised me that within 24 hrs it will be terminated.

I hope this time you guys terminate this account, and revise my bill, As I am liable to pay only till the 30th of April, as I have requested the cancellation on 23rd April.
Please do this immediately; you guys are not doing any good by retaining me forcefully.

Also I would like to take action on all those agents from the retention department who have mentioned lies on the records and retained this connection.

This message here is to make sure that everybody online knows about this and the tactics Airtel uses to retain guys when they ask for a termination. You need to keep following up as if you have no other job.

I expect a reply at the earliest and this landine no[protected] terminated.

update: was told that it will be disconnected by today 4:30 pm, but the line is still active. dunno what tactics are these guys upto..

Rgds
Jason

dear sir,
my sim card is airtel company and my mobile no. is [protected] and i want to deactivate the DND and last 1 month i has been report of the airtel through the 198 toll free no. but still my DND is not deactivate by the airtel company so plz help me sir and hurry up the solve my proble.....

Thank you sir ji...

Dear Sir,
I'm using Air-tel connection which is provided by my employer. The connection was activated in the month of Nov 2010 for which i was getting a monthly bill of 500 except for the month of Dec 2010 because i had visited to European countries for one week for which i was charged rs.2500/- which is understandable. But now i have received the phone bill of Rs.3956.00, after verifying the bill i have found that i have been charged for mobile Internet. When i contacted the air-tel customer care they informed me that the mobile Internet is activated for my number from Nov 2011 for which i have not given any request nor they have sent me any message for activating the mobile Internet. Please let me know what is the next step for me as i cannot pay for the mobile Internet charges which i have not used. Please do reply me the earliest.

You can reply me at my email address [protected]@gmail.com
Awaiting for your reply.Thanking you.

On 7th May 2012, i have raised request (#1799005) as my airtel money account got blocked. It showed me when i tried to load cash via airtelmoney.in website. "No credit transactions are allowed for this account as it has been blocked. Kindly contact customer care for further details." They took around 10 days to solve the issue. Within that duration, tried to spoke with Airtel money Senior Executive, and he just saying your issue is going to resolve with 48 hours. Again, after 4 - 5 days, when i tried to load cash via airtelmoney.in, it showed account blocked. On 24th May, raised a request again (#1953351). resolution date provided was 29th May. On 29th, spoke with senior executive, he provided me Grievance officer cell no and email address, also he informed that today issue will get resolved. But, only the request no (#1953351) has been closed, but no callback from Senior Executive nor customer care. Also, contacted Grievance Officer for the same, but no response from them too. Still my account is blocked, not able to load cash via airtelmoney.in. Customer care says this happens when you have 2 accounts for the same mobile no. But, they are unable to verify if i have activated 2 accounts. As far as i know, i have activated single account only. No reply to mails nor call back from customer care. How to proceed further to resolve the issue ???

Dear Sir / Mam,
For my business purpose i had installed a land line service and broadband service.But there was no internet being used so why pay for some thing which is not used .So i called them up and requested to disconnect the internet connection and continue with the voice line.but its been three months they have not migrated my plan.When i place a complain they say your request has been forwarded some one will get in touch .Then some one calls and confirms on the migration saying in the next bill cycle it will be migrated.then i receive the bill and the same plan reflects no change has been done.I have gone to the nearest airtel office in Banaswadi where they again tell me to call customer care and the same cycle is repeated.I am fed up of shouting at them i even tried not paying their bill.Then they start calling for collection then i tell them my story and then they take my complain but to no avail instead they send me emails of disconnection of the service.When the collection team calls up i tell them migrate my plan i will pay the due .Then they say pay and then the migration would take place,Now i have cleared all the due yet the plan is not changed.Please help this is very irritating to repeat the same issue over and over again.The customer care said there is no landlines plan below 499 but in their website the rental is only 275/- they are all miss selling .The customer care is bad and not aware about the packages.Please help me with a solution.My landline number is [protected].
Thank you.
Rohina

I am using Airtel prepaid and was under 1ps/2 sec plan for which I used to recharge for Rs. 37. But yesterday(31-May-2012) I suddenly noticed that there is more than Rs. 1 cut for each call(after calling customer care they told1.5 Rs).This was not even communicated to me and I was not enrolled to any of such tariffs earlier. After calling customer care they are saying sorry and asking me to recharge again for Rs. 37. But my question is how can they change the tariff without intimating me,I lost about 200 Rs in a single day because of this.
Wanted a proper resolution for this issue.

Hi,
I would like to raise a complaint against Airtel mobile Service Provider. I have been detected Rs.36 from my balance without any intimation saying this is for message booster. Booster pack is something is should wish to add to my mobile number but here its airtel forced me to take it up by detected my talk time balance. Please let me know what should i do to proceed further for filing a complaint.

Note : I have called up customer care for this but they said they cant help for it.

Thanks,
Thilak