Airtel Complaints & Reviews

Hello, this is Pratim, I got two calls over two days coming from a strange International number. Although I did not receive any of those calls, today when I was looking up on the number, I found the call to have been originated from Pakistan.

I don't know anyone from that country. Although I am not sure whether it is a prank " you own X amount of $$$$" call my question is why I am receiving these calls?

Details--

Call originated from number [protected] on 23rd May, 2012 around noon

Call Originated from same number the next day, 24th May 2012.

Please investigate and get these unsolicited calls blocked.

MY MOBILE NO - [protected] SIR JI PARSO MAINE IK COMPLAINT KI THI KI AIRTEL WALE BINA KISI HAMARI ANUMATI KE SCHEME ACTIVATE KAR KE HAMARA BALANCE KAAT TE REHTE HE OR MAI JAB BHI CUSTOMER CARE PER CALL KARTA HU TO WO KAHTE HE KI TUMNE KOI SCHEME ACTIVATE KARVAI HOGI LAKIN HUM NE KOI BHI SCHEME ACTIVATE NAHI KARVAI YE APNE AAP SCHEME ACTIVATE KAR KE HAMARA BALANCE KAAT TE REHTE HE SIR JI INONE KAM SE KAM 5-6 BAAR SCHEME ACTIVATE KAR KAR KE HAMARE RUPEES KAAT CHUKE HE OR MAINE AAP KO BHI KAI BAAR COMPLAINT KI HE LAKIN IN PER AAP KA BHI KOI PARBHAV NAHI PAD RAHA SIR JI YE KEHTE HE HUM TO AISE HI KARTE HE HUME KOI KAHNE WALA NAHI HE SIR JI AB BHI INONE MERE KAM SE KAM 50 RUPEES KAATE HUE OR MAINE CUSTOMER CARE PER CALL KAR KE KAHA KI MAINE KOI SCHEME ACTIVATE NAHI KARVAI HE OR YE SCHEME AAP NE APNI TARAF SE ACTIVATE KI HE IS LIYE AAP HAMARA BALANCE WAPIS KARO LAKIN YE KAHTE HE HUM BALANCE WAPIS NAHI KAREGE TUM KUCH BHI KAR LO SIR JI MUJE YE SAMAJ NAHI AATA KI JAB MAINE IN SE CALL KAR KE KAHA HUA HE KI AAP MERE NO. PER KOOI BHI SCHEME ACTIVATE MAT KIYA KARO OR NA HI HUME KOI CALL KIYA KARO PHIR BHI YE HAR BAAR AISA HI KAR KAR KE HAME PRESAAN KARTE REHTE SIR JI MAINE AAP KO BHI 4-5 BAAR COMPLAINT KI LAKIN IN PER US KA BHIO KOI KHAAS EFFECT NAHI SIR JI MERI AAP SE PRARTHNA HE KI MERA JO BALANCE INO NE KAATA HE US PER IN PER PENALTY LGA KAR MUJE DILAYA JAY TAAKI YE AISI GALTI AAGE SE NA KARE
THANS AND REGARD
VIKAS BANSAL
MY MOBILE NO. [protected],[protected]

Broadband cancelltion,But Not remving from past 2 Months
customer ID [protected]
Name : Babu.v
I have given for Broadband Cancellation ON 2nd april 2012,but from Airtel end just they closed by request without my confirmation,evry day from airtel guys calling only for payment ,i have told untill they remove my connection,i will not pay Beacuse I have taken connection on 2008,Still now i have utilized & payed my billing amount with out any issues,
Now From past 2 months i given for cancellation,But from Air tel guys closing my request . Even on last week on[protected] i call for CC Request NO16022694 & it has closed with out my confirmation Again on 25 april 2012 request NO 1629338.But CC Guys are telling that request will be taken on 29 or 30th may 2012,when every i called CC same answers from cc & for new request to call 5days will take & again it will closed Airtel guys with out customer confirmation.
there is No responsible Airtel Guys cancellation Issues

Every day for Payment i am receiving phone Call<i told them same thing Untill they remove my connection i cannot Pay,Because with Using internet why i want to pay.

Now a days just Airtel team Guys Playing with customer's

Hi I have made a payment from my Citi Credit card bill payment service for monthly bill of March 2012.
But it was never applied to the account. I had sent few emails and scanned copy of my citi credit card stmt also
to appellate.[protected]@in.airtel.com(Debonila Poddar Appellate Office Bharti airtel limited ) and nodalofficer.[protected]@in.airtel.com
but no satisfactory answer was given.
I paid Rs 771/- on 28th March using Citi bank bill payment option for account no: [protected] for land line no:[protected],
Account Holder's Name : Ankur Sinha


Ankur Sinha
[protected]

I had lost my cell today .Sir please block my cell number [protected] and i also want same number for me as duplicate sim card. Sir tell me about procedure or if it is possible from here only then do it for me please. I would be thankful to you.
My Details :
Cheenu Kumar Sharma
Airtel Sim Card no. - [protected]
email to :- cheenu.[protected]@gmail.com

Money getting deducted from aritel for services which are not requested.

"Thank you for choosing COMBO LOVE PACK" etc etc.. Charged 3 daily.
Some cartoon pack - Charged 1 daily

None are requested. Its completely not fair,

Dear Airtel

I have noticed that you have registered my mobile [protected] for an unwanted service which was never requested. To my surprise i received SMS today which showed that u been deducting for other services of similar nature like combo Love Pack, Cartoon etc form quite sometime...

I request you to kindly stop subscribing for any plans without begin asked for. Its completely not fair on such a big vendor to do something so silly.

Please revert back all deductions made on this behalf on my number. Appreciate your response.

Thanks and Regards
Kiran Reddy

my name is rupesh parasher my customer id is [protected].i have submit a complaint on 19-05-12 for no signal.but customer care executive said ur problem is solved tommarow 20-05-12 till 12 pm .after 2 days 21-05-12 call to customer care senior executive they said same ur problem is solved in 24 hours.no service excecutive call me from 19-05-12 till today 25-05-12.plz solve my problem as early as possiblie.i[censored] don't i will file a case to consumer court.my balance is deduct from 17-05-12 in no signal .

Dear Sir/Mam,

There are unwanted services activated on my number ([protected]) due to which my balance is being deducted every time. Sir/Madam please refund my amount and stop these unwanted services.

Warm Regards,
Kopal Gupta
[protected]

Dear Sir,

My self Aatif Khan Warsi, using Airtel Mobile No.[protected] for more than two years now.

I am located in Bhadeya ( PS Barahchatti).

For last couple of months we are facing lots of issue related to network connectivity, call drops and congestion. This issue is not just with me its with all my family member who are using Airtel mobile and other people I know the area. It has become really frustrating to make any call or talk when we get any call.

I did try to contact Airtel contact center so many time but never get a solution.

I would request Airtel to take this complain seriously and fix the issue.

Regards,

Aatif..

Dear Sir,

I have closed my airtel prepaid number [protected] three times permanently from my identity proof. But it is activated again & again on my fake id proof & documents.How it can be activated again & again without my permission on my identity proof? I have already written to airtel nodal officer many times that this number is being used on my fake id proofs & address detail by someone else and block it from my id proof & adress detail and I am not responsible for this number.If anyone want to use this number, then take his own id proofs and activate it on his own id proofs.This is the misuse of my identity proofs and documents.

But airtel is not blocking this number from my id proof.Their reply is not satisfactory.

Please block this number from my id proof. Now i have no patience to block this number again & again.

Please do needful ASAP. I am getting very stressed & pained about it.

Regards
Ajmer Singh
[protected]

Sir
my airtel no.is[protected] i had subscribed hello tunes&mobile tv .i stopped only mobile tv services but hello tunes also stopped automatically without my reference.i want a just action ony complaint.it was not first time that i had inconvinience from airtel but there was no proper response from airtel.

Hi All,
From Last 6 years i was using AIRTEL postpaid connection, Paying regular bills but due to NETWORK Issue i went to TATADOCOMO, I have given complaint, but till it is pending. Airtel is hell for me. In Pune, Pimple Gaurav, it's very hard to get network.
Airtel Customer care is always giving assurance that Network issue will be resolve ASAP but no use. Useless Service Provided by AIRTEL.
Mittal should personally look into this issue.


Thanks,
Sam

We had a postpaid no . of air-tel company. which we had disconnected before 6 month. all of a sudden yesterday i got a call from a call center of air-tel about Bill payment of aforesaid number. i asked about the details of a bill. and told that we will pay after checking bill details. but their call center boys have started mentally and socially harassing to me, my wife,my father and all family members and also those number which i had dialled from that post paid number. within a 12 hour they have call all above members and all numbers which were dialled from those number. they have spoiled our social status even . that call center members are behaving like recovery agent o[censored]nsocial element which we call as ......

i am getting the threatened calls.. and such calls are coming from the number +[protected] and +91-[protected].

we cant do anything. we are helpless against this .No One is hearing our complain. please do help us .

Even i have complaint in air-tel customer care . its complain request no. is 43810753.

i have also complain online in air-tel help line service .its complaint request no. is PO[protected].


Please let me know what to do against such kind of recovery agent of air-tel company.

dear sir n mam

myself amit kumar belong to rajpura punjab dist..patiala

this mail rgrding mnp rqust...mater is tht i snt port sms 2-3times so i told to executives many times tht my balance has deducted more than 150rs.so executive told me everytime we will rfund ur balance with in 24hrs..100rs. but not rfunded ny rs.to me in my acount n i am interestd to tell u ur executive name who talked to me n names are... RAJ,KIRAN,GURPREET, n last time on sunday i talked to ur executive NEHA she cmitted me tht 60rs.will be rfund with in 24-48 hrs.n call tariff will be change local airtel to airtel 20p/min only but stil no rs.rfunded n no call tariff activated on my number so i am very disapontted to airtel services so please give me rsolution of that not happning well ,,,,,,i hope as soon as action will be taken............my airtel number is [protected].......MY EMAIL ID IS.[protected]@yahoo.com

AMIT KUMAR
RAJPURA PUNJAB
DISTT.PATIALA

[protected]

I was using monthly 2G Data Plan on my prepaid Airtel Mobile of 98 Rs. / month with 1 GB data uses. On 22/05/2012 I activated 3G data plan of Rs. 250/ month with 1 GB data uses. I got the message from Airtel that after upgrading your plan to 3G your existing 2G data plan will be automatically deactivated please confirm by sending '1' as reply message. I replied with '1' as confirmation and my plan has been upgraded to 3G data plan.
But 2 days later on 24/05/2012 my old 2G data plan automatically renewed and Rs 98 deducted from my account.
When I contacted Airtel Customer Care same day on 24/05/2012 they deactivated my 2G plan but they refused to refund my Rs. 98 amount.
Please help me to get my refund as this was fault at company's end.
I had register a complaint on 121 and my complaint number is CWNGC[protected].

I am holding my landline+BB connection with airtel since 2003 and I was very happy with their overall service until recently i went though this nightmerish experience with Airtel Customer Care. My landline number is[protected] and I have requested from a transfer to my new address in Kadugodi, Whitefield. And here is a sequence of events with the complaint number:


15065222 – 30th april – Shifting request
Few calls
15422500 – 7th may – No progress on shifting hence another complaint to get the status
Few more calls
15799836 – 15th May – Cancellation request upon hearing that no port is available
Got a call from airtel saying port is now free and connection is possible
16087662 – 21st may – Shifting request after getting a confirmation call that port is available and connection was given soon
Another call – 23rd of May – Call to customer care to find out the status, informed that there is no port avaialble
16203428 – 24th may – Cancellation request

Numerous call in between to customer care to find out the status. It has been a real harassment dealing with Airtel and they way they treat their customers. Their belief that they can get away with such things is most shocking.

Please advise what should be my next step.

Thanks.
Arindam
[protected]

i had been asked to pay the deposit charges by airtel broadband people in order to process my application or a connection applied under my mother's name, the connection could not be made due to some limitations from their end.this matter is already 2 months old, despite repeated emails to their nodal officers, sunil bharti mittal and their circle officer, i am yet to receive a positive response from their end regarding the refund of my deposit money.plz help

I have many times had worst customer service from Airtel. But this is the worst of all.

My no is [protected]

I activated the blackberry Rs.100 weekly plan/ personal mail plan on 7th of May 2012. I deactivated the services by sending a message to UNWBIS on 11th may and instantly my services got deactivated. I received a confirmation message as well. On 14th i received a message stating that my personal mail plan for Rs.100 has been renewed and the balance got reduced by 100rs.

I called up blackberry customer service on 14th and spoke with one Mr.Rohan and registered a complaint for the same - Complaint no - CBNRA[protected]. As per Rohan, i was supposed to receive a resolution within 24 hrs. But nothing happened as promised

On 21st of May, i received another message stating my personal mail plan for Rs.100 has been renewed with effect from 21st May 2012 & the balance got reduced by another 100rs. I called up customer service & spoke to Supervisor called Gaurav a couple of times & he promised that i would be receiving the money back by 2.PM on 22nd May. The complaint no that i was given was 2302564. He said he has raised a request to cancel the auto renewal so that i dont loose some more money in the coming weeks. On 21st May, i received a message stating that the request for deactivation of Rs.100 Internet services weekly plan cannot be processed at this time, I did receive a call back from Gaurav saying that the concerned team is working on the issue

I didnt receive the money back or call back, so i called the customer support again & spoke to your supervisor called Mitun (not sure about the name). He did promise me that i would definitely get my money back by today ie 23rd of May by around 4 Pm. I did ensure with him asking him to give me a call back with the status of complaint, which eventually he did not do

I called up the customer service in the evening today & i was told by Mr. Vimal singh - Floor supervisor again -hat my issue is escalated & i will get a call back in 1 hr time with the status update. Since i did not receive any call, i called up the customer service by around 8.45 pm today. Mr Alab picked the call & since he couldnt give me a proper update, i asked for a Supervisor. (As usual) i was told that the supervisors are not available at that moment & i was promised a call back immediately. since i refused to disconnect a call (due to past experiences that i wouldnt receive any call back), i was parallely called by the outbound team Mr. Rahul singh.

Rahul singh said that my complaint has been escalated & that i will be contacted by the concerned team in 24 hours. When i asked him the series of complaint numbers that i escalated for this issue, he said that he is not near the system & that it will take half an hour for him to get me those details. When i asked him, how was he able to tell me that my complaint is escalated when he is not near the system, he said he was near Vimal when Vimal spoke to me & that he knew that Vimal has escalated this complaint.

I could hear traffic noises around & was able to very well understand that he is not near his system. But i requested him to go to his system & asked him to get me the complaint numbers which he refused to do & disconnected my call. I called back & spoke to Rohit Kumar - Floor supervisor again & he was able to give me all the complaints numbers with date & time below

Pls find the complaint numbers
cbbad[protected] - 23rd May 8.48 Pm
cbnra[protected] - 22nd May 3.52 pm
cbbad[protected] - 21st May 2 PM

Other than that i received a message today around 8 pm stating the complaint number cbnra[protected] has been resolved. I am not aware what this complaint number is for & what issue was resolved when i have not got back the money (Rs.200)

Now that i have narrated the incidents, find my complaints below

1. Complaint 1: When your system TAT is 24hrs why is that my issue still lies resolved even after 2 weeks?
2. Complaint 2.: Why is that whenever we call to escalate the issue, supervisors are not available on the floor?
3. Complaint 3: Why is that every time i have to narrate the entire history to the agent who picks the call, when everything should be available on the history on your system?
4. Complaint 4: Why is that i dont receive any call back as promised?
5. Complaint 5: With 4 complaints escalated (including the complaint number i received through sms) why is that my issue is still not resolved. Every time an agent or a Supervisor says that the complaint is escalated and that i will receive a resolution or a call back in 24hrs when such things dont happen at all. If it does not happen, why should your agent or supervisor promise? Why cant we be given an actual SLA or a TAT for an issue?
6. Complaint 6: I want to raise a complaint against Mr. Rahul Singh, who arrogantly disconnected the call when he couldnt answer my questions. He was not even in his seat, but tried to give me some courtesy statements, without even looking into the complaint. I want necessary action to be taken on such irresponsible so called "Supervisors" who are not fit enough to be in that position
7. Complaint 7: When i want to raise an escalation against Mr. Rahul, your agent refused to take a complaint. He says that there is no facility available in the system to take complaint against the team member. So dont you have an escalation mechanism at all? Dont you do a quality check on outgoing & incoming calls?
8.Complaint 8: I want a resolution for my problem. How do i go about it now? What is the next point of escalation? Every time i call, there is no TL, no Manager, no responsible person on the floor. I keep hearing the same response that my complaint has been forwarded. So is your escalation team so weak that even after 4 registered complaints there is no action taken?
9. Complaint 9: When i escalated the complaint in consumercourt.in, airtelpresence team was very quick in responding just by saying that a team is looking into the issue after which there was no response at all. Why is that every team says they are looking into the issue when there is absolutely no resolution till now? So what are these teams for? Whom should i contact next for escalating, if i dont receive a response to this mail?

I am totally fed up with the kind of service that is being provided to me. The team who ever handles this query needs to escalate it to the concerned quality/ top management to understand the pulse of customer. How will i switch over to prepaid or continue services with airtel with such poor service? Haven't you guys been taught on Customer service, handling irate customers, following up on issues etc? I am surprised at which how an entire team can be so irresponsible.


Expecting an earnest response & resolution from some one/ team who can empathize & help till the final resolution

Thanks
RVS

my mobile no [protected], sir ji main in airtel walo ki complaint aapko kitni baar karu sir ji mera mobile no [protected] hai ye is no per har baar thought of the day ki service bina kisi hamari anumati ke activate kar dete hai or hamara balance kaat lete hai or jab bhi mai customer care per call karta hu to wo kahte hai ki tumne koi no. dial kiya hoga per sir ji hum koi bhi aisa no. dial nahi karte hum to keval aapne contact persons ko hi call karte hai sir ji jab mai aapko complaint karta hu to ye meri scheme deactivate to kar dete he lakin phir kuch dino baad phir koi na koi scheme apne aap activate kar ke hamara balance kaat lete he sir ji hum jitni call nhi karte us se jyada to ye scheme activate kar kar ke hamara balance kaat lete he sir ji ab bhi ino ne mere mobile per thougt of the day ki service activate kar ke mera balance kaat liya he or mera balance return bhi nahi karte aisa lagta he jaise ye mobile number hum nahi company wale hi use kar rahe he sir ji aap in ke khilaaf koi sakht karyvahi karo or mera jo balance kata gya he us per in per penalty lgai jay or or mera kata hua balance jald se jald wapis karvaya jay sir ji muje umeed he ki aap meri is complaint per gor karoge or in ke khilaaf koi sakht karyvahi karoge thanks n regard vikas bansal mobile no. - [protected]

sim locked please lock not