Airtel Complaints & Reviews

AirTel — not getting bill on time

i am using this connection for many years first it was prepaid but now i change it into postpaid connection but now i face the problem of not getting the mobile bill on time please i am ur daily customer please send my bill through mail so, that i get it early and paid it. my number is [protected] & account number is[protected]. i am very thankful i[censored] send it now with full details.

Hello,
This is suma ...can I get my mobile bill by online...and i didnt get my first airtel paper bill till this date.so I visited the near by out let n payed it directly.One more thing is that I need to know the detailed bill.Hope you give attension to my request.

Thanking Yours faithfully
Suma
Trivandrum.

From last two months I am not getting my paper bill on my address.So, please send it now .

To Airtel

I have not got the bill of the month of july but stiil i am getting calls on my landline about the bill



Please help me out by sending my bill details to my e-mail ID <[protected]@rediffmail.com>


Thanking You
Yours Sincerly
Bharti

AirTel — not getting bills

last 8months iam not getting my postpaid bills but that network fellow disconected my conectoin thats way iam disuded to canlling my 64 office conections wht i do

Airtel — feeding extra and false bill

sir,
my name is neeraj tripathi ,im a student i have taken net service frm airtel ,but they have send have amount every month,we paid all the amount of bill they have asking for bill and cut the net connection frm 26 dec to 28 january and call me to pay the bill imidiately but i told i have paid alredy u have checked it first they found crrect me and send one person to start my net cnnection after one day they send me bill frrom 26jan to dec 26 plz help me

Airtel — Unnecessary costs

sir,
i want to complaint that today at 21/03/2010, i got my mobile recharge with a sms pack of rs. 11. in this type of pack the first sms of the day is rs. 1.00 and after that
all local+national (100 sms) are free. after recharging my mobile of rs. 11.00, my first sms was of rs. 1.00 and worked properly till 6 p.m. but after that when i sent sms again on one local number suddenly my balance began low again with rs. 1.00
and when i sent a national sms it got less with rs. 1.50.
i want to know that why is this happening with me while today i sent only 60 to 70 sms only and last sms sending limit is provided till 100 sms.
i consulted on customer care but they could not explain it well that why is this happening!
my airtel mobile number is [protected]

I have some problem with my airtel connection. So i want to call Airtel Assistance. When i call customer care number 121 here till 4th options are available. there is no option to select assistance. Previously it was available in 9th option. Now it is telling wrong options. How we have to contact Airtel Assisitance ?????????????????????? And How we have to solve problem with Airtel??????????????????????????????????????

airtel has an issue with ebill which i an not getting for this month. Also the web password isnt working since few months. I an tired of complaining. Airtel HORRIBLE.

Hi,
My Airtel number is [protected]. I am unable to make a STD call or send a message to a particular number since 3 weeks. I have launched a complaint to customer care of Airtel. After more than 2 weeks time, my problem is still not resolved. Whenever i call the customer care, they say they are looking into it and they will get back to me in 2 days. This is going since 2 weeks. Finally today i was able to call that number but not able to send the message.

Thanka and Regards,
Prathamesh

hi its bhumika,
i m also facing same pro from last Friday 29/8/08 my Sim card is government card 25 paise per min. from Friday morning when i call on airtel no. my 1Rs. get cut per min.. i called immediate to airtel customer service and they told me i refilled 295 Rs on 28/08/08 which i haven't refilled and i told them also. After that they told it will work in 24 hours and ur card will be normal wht it was in past and they promise me also they will return my balance wht it was and in 24 hours nothing is happened i called them also 4-5 times but they block my no. and next day also i tired but the problem was not changed it was same. again i called them and i told them my problem and i give them my compliant no. S[protected] also but nothing is happened and they told me it will work after 2 days coz no one on the duty on Saturday and on Sunday. they told me it will work on Monday 1/9/08 so i told them u have to return my deducted balance and they also promises me they will return my balance whtever cut in these 3 days and on Saturday 30/08/08 they sms me on evening and they return my balance only 2 Rs. and my deducted money was 100/-. then i realize how cheap is this airtel customer care service is. and when i try too call them but they block my no.. they cant solves this problem also.how bad is service is really ????? they only keep promising but they cant do anything...its fact..which was i faced..i m really not happy with this service...

we have given the letter for shifting of landline no[protected] on 22/7/08 & informed by phone on 24/7/08 ref docdet no 50100 and after several calls and even informing by e mail noting has be done & which has not be done till today as on 25/9/08 but new connection are issued in and sarrounding area & nearlane by same address just few meters from my address

As we have given letter & by E male & made several calls to Airtel for Shifting & as till today nothing as been Done, but new connection are given in & sarrounding area & in same lane as the same letter copy bellow attached
To
Airtel
Bangalore
Sub:
Shifting Telephone no[protected] to Our New Address as Bellow, Docked no 50100 dated 24-07-08
Dear Sir / Madam,
As we have shifted to new address as bellow we kindly request you to shift the telephone to our new address as soon as possible & hope that the needful will be done immediately without any delay.
Date[protected]
Vimala Devi
New Address:
Vimala Devi
AMBIKA INDUSTRIES,
# 41/1 Sanjeevappa Lane,
Avenue Road Cross, Cobbanpet,
Bangalore 560-002.

This is my airtel complaint # 9225902 raised on 14th July 2008.
Airtel company is one of the worst in customer care. They did not solve this problem even after 7 days where as the SLA for this is 4 days.

They kept on telling me that the supervisor will call and they never called me...

worst customer care

i have recharge voucher of Rs.1110
when i recharge that card a message display on my mobile that "THE VOUCHER IS DAMAGED" i have given complaint at cust. care but i cant get satisfactory solution please solve my problem [protected]

whenever i want to talk to ccare executive, my request is closed by a Goodbye message,
I don't know whether this really means "customer Care "

Air is getting worst now a days, my cell no is [protected] this number is not accepting by custome care and when i get rechrge whole amount has benn deducted ..

Sir,
This is the second time I am asking you to please unsubscribe the yahoo zone from my mobile.My number is [protected]. And also http://m.igfun.com.
Vrinda.

i had purchased an airtel prepaid sim which after 1 month get disconnected saying delay in payment.
when i went to ccare near cp (delhi) they say that all your id are ok but we(ccare) can not do anything.
then who is going to do?????
there is also a gud balance in my card.
now what to do?????????

Please cancel the connection and internet facility in connection no.4357177 installed at my residence G-22, Sector 41, Noida with immediate effect.

Airtel Mobile — rough talking by customer care person

after complaing 5 times there were no action taken by them .after that if we call them then they give no response as well as tey talk roughly.

hi my self asim from bhopal air tel is not have a proper cartumer care i am traying to get gprs setting for my iphone and my nop net on phone service is continious and i dont get the setting of gprs witch is so terrible for me and no one hear my complent its really a very bad castomer setisfaction compony

my landline phone is not working please fix the complaint asap.it seems to be dead.
call mme at [protected].

I have reacharged with RC141 its one year offer, local A-A 40ps/min and A-L 60ps/min...but first call is only
1 rupee afterthat it will be collecting above offer...but after first call also some times i am loosing 1 rupee per minute...i called to one reliance number that time they collected 1 rupee...where is that offer i called number is [protected] please solve my problem...if they do like that what is the need of recharges... if i call to customer care they wont take my call...i was facing this problem daily once...

my mo.no.[protected].It's want PUK cade no.Please i wand to PUK cade no.

plz attend my call on 121

I have mobile number [protected] issued at Ludhiana.International roaming facility is activated on my phone.Right now I am in Baltimore U.S.A.. Outgoing calls are not possible on my phone here.Please do the needful.

Regards.

Amrik Singh

my mobile no is [protected], i try to send SMS by my cell but SMS are not goining . this will be happen from when iam purchase my cell, last two years . i complaint this problem to customer care, but they not slove my problem. so please do the needfull.
thanking you.

I HAVE GOT RECHARGE COUPON TO REDUCE STD RATES &LOCAL CALL RATES COUPON IS VALIED FOR 1 YEAR .I RECHARGED TWICE BUT I HAVE BEEN CHARGED @ RS2.00 PER MINUTE FOR STD ON 13/12/09 AT10.OOAM FOR 9 MIN MY 19.50 WAS DEDUCTED IT IS DACOITY. COMPUTER SPEAK ON 12131. RS 1/00 IS CHARGED FOR LOCAL CALL. TRAI IS REQUESTED TO INVESTIGATE AS CRORES HAVE BEEN DIGESTED BY CO. DS AGARWAL MOB [protected]

[protected] Forwarded message[protected]
From: Happy Kapadia <happy.[protected]@gmail.com>
Date: Tue, Feb 9, 2010 at 12:35 AM
Subject: Customer Care Agent Changing My A/C Settings.
To: [protected]@bharti.in


Hi,

This is regarding my latest interaction with Airtel Customer care.
Well I called in to report a issue,my balance was deducted and the reason was some audio movies service was renewed.
The first guy that I talked with said that the service was activated and now nothing can be done.(A straight away NO)
I asked him his supervisor the call got disconnected,I assume the customer care representative disconnected my call
So I called in again had a word with prashant, I asked for his manager because I wanted this issue to be resolved and also to complain against the previous agent.
The guy said that at this point of time you can not talk with any supervisor because they are not on floor around this time.(every day)
The attitude and the treatment received from your so called customer support made me more angry,then finally the guy put me on hold and tried to transfered me but this time also the call got disconnected.
Now I was really mad I called in again had a word with Vinayak who was able to to open up a request for me regarding the 60 Rs that i have been charged (without activating any services) and also gave me a time frame for the resolution,I asked him to get me a supervisor so that I can complain about the last two agents and he was able to that as well.
So my first concern:- Why the first agent said to me that nothing could be done now and why was the second agent not able to transfer the call to any supervisor
Now Vinayak transferred me to Lal Bahadur Pardesia some one from escalation team or escalation manager not sure.
This guy was the rudest person i ever talked on phone, firstly he insisted that the call could not have gotten disconnected from our end that you guys have no such option.. OK sound a bit hard to believe after what i have been gone through, so i asked him so what the issue then is it your NETWORK, the guy then started blaming me saying that i don't know how to use a phone and also gave me some moral lectures, the guy had no etiquette on how to speak over the phone and defiantly not on how to talk with a customer.
After a heated argument with Lal Bahadur Pardesia i hang up, then i got another message from Airtel[protected] saying that my free trial to some Matrimony on Mobile ends today and from now onwards i will be charged 10 Rs for 10 days.
I m trying to deactivate this service by sending a sms(STOP) to 54321 but I am not getting any reply.
I am 100 % sure that Lal Bahadur Pardesia has done something to my account after the argument.

And the best part is that this was the Airtel complatin department(198)


I have been a Airtel customer for more then 4 years and this is how i m treated, now just because of Mr.Lal Bahadur Pardesia i can not wait to change my network provider, and make sure that non of my friend and family member would use Airtel ever again.

I would like you people to look in to this matter and provide me with a resolution as soon as possible
I am not going to pay anything for the services that i have not used and I want my money refunded
And also I would like you to take a strict action against Lal Bahadur Pardesia and i need a confirmation about that.

Regards,
A Victim Of Bad Airtel Customer Service.

AirTel — Appalling Service - Goodbye My Airtel

Hello
I was a staunch believer of Airtel. Perhaps thats why I chose Airtel over others when i moved to Maharashtra in spite all locals telling me not to go for Airtel. I was expecting similar service from Airtel Maharshtra as Karnataka.

To my dismay, it is ridiculous ... to say the least. Outgoing works fine ... Incoming and messages dont! Strangest brain-less problem ever in the history of Mobile Telecom. People at their call center cant speak English. They charge for dialing 121 ... And laymen can offer better help in better languages than them. And for good Lord's sake, they have the audacity to cut customer calls which is least bit amusing.

I am forced to break my 8+ year old relationship with Bharti Airtel and so are many many of my friends.

Number in contention: [protected]

AirTel — Airtel Customer Support

Hi

I have been Airtel ever since I started using mobile and I was so happy that despite of higher rates I used to use Aritel only, all due to their customer service and customer support. But recently I have had couple of bad experiences.
First thing now they have started charging for customer support calls you make. Second they have started hiring people who cant speak proper English and who have no knowledge of what they are working for.
Means you end up paying for bad service which was earlier free as well as good. It just shows that how things are degrading.
Last time when I called customer care, I asked that person that my mobile shows some service message even when I have not made any calls or sms but he just could not explain what was wrong and besides that he was not even able to speak proper English he just kept repeating "service message" "service message" that's it. Finally when he could not explain anything he hung up without any warning. I had couple more things to ask besides that and I also know I was getting service message but wanted to know for what?
Its not a matter of cost that it cost me 50 Paise but the problem is that he hung up and he did not know English.
I was really disheartened with this behavior from an Airtel customer service person.Airtel was one company I thought who knows how to do good business and keep customers happy but I have started doubting that too now.

AirTel — airtel cust. care

I have some problem with airtel cust. care because when ever I call to 121 there is no option for "direct call to helpline service" and if I call to 121 for 4 to 5 times there is a unknown message like " the number u r calling is doesn't exist"........

I AM SUSING THE AIRTEL PREPAID NOS. [protected] & [protected] TODAY ON 12.02.2011 I HAVE OBSERVED THAT IN MY BOTH THE MOBILES SOME PAID SERVICES WERE ACTIVATED WITHOUT MY CONSENT...KINDLY LOOK INTO THE MATTER AND REVERT THE DEDUCTED AMOUNT IN ABOVE TWO NUMBERS AS SOON AS POSSIBLE...

REGARDS

SHAILESH S. SRIVASTAVA

Dear Sir,

I have a mobile no [protected]. I have a problem the some balance deducted form my mobile there after i complain to Airtel Customer Care for that problem after some argument he put the phone and tell me after finish my duty i will abuse you. From that time he always sending abuse SMS form [protected] this no to on my mobile. I have also complaint in Airtel but they don't take any action again his customer care. If you also not take any action the i will close this no. It's last way.

I inquired the customer care of Airtel regarding my sudden Barring of outgoing messages from my prepaid mobile. They could not solve the issue due to sheer lack of basic knowledge, to which I was upset (and obviously so) because the stupid reasons they were giving was beyond my understanding. However, I never used any bad language there (Although I did want to use...a lot).
However, misusing the so called power these guys have, they barred my outgoing calls too, probably out of their stupid ego, and citing reason (that i came to know later) that I only had requested for barring my calls. I mean what stupidity. Where do they hire such studs from?
I fail to understand what sort of 'care' is that.
Thanx to Airtel, I am switching over to some better company.
Airtel customer care is the worst.
For info: my no- [protected], Sonapur, Guwahati, Assam. called around 0940am on 15Oct 2011.

SIR,
I want to check my call n sms list,

i want to check yesterdays sms list .

CAN U HELP

Hi,

I I am using Airtel 3G prepaid in dongle. I tried to recharge but could not. I contacted customer care and spoke to nearly 5 different customer care execs, they always say that I landed in postpaid and will ask me to call some other No. and if they are not able to solve the issue they'll put me on hold for few minutes and then disconnect the line.
Airtel does not seems to train their staff to solve customers issue. They only market the product and provide pathetic service. They sell sim for dongle and ask us to recharge it by putting it in the mobile!!!

I have been following Airtel (Relationship Center and Call Center) for almost a month for changing my connection from postpaid to prepaid. And Airtel doesnt seem interested in resolving the issue I believe for obvious reasons as they make lots of money by following malicious tactics.
Recently I found that Airtel had changed my postpaid plan without notifying me, I realized 2-3 months later when my bill started coming on higher side. So I decided to move to prepaid from postpaid. I visited Airtel Relationship Center at Indira Nagar. The person who attended me made sure that I waste my complete day by asking for just too many documents and too mant criteria. He didnt have all these criteria when He gave me the postpaid connection.
Anyways, I waited for 2 weeks and didn&#039;t see any response, from Airtel. I called Customer care to know about the progress and they inform me that no such request has been resisted. I asked him to register a complaint and follow it up, he did so and told me that I will get a call in 24 hours.
I call the customer care again only to hear back the same response, I register a complaint (#[protected]) and guy promises me that I will get a call from his manager(or someone). I wait for a week, but I didn’t get any call any mails.
Meanwhile I also dropped a mail to the [protected]@in.airtel.com, stating same.
Seeing that things aren’t moving I call customer care again, they guy attended me informs me that the request has been acknowledged only after I letting him know the complaint number, He ask me to wait again and say that in 24 hours I will get a call. Complaint number #[protected].
Obviously I didn’t get any calls.
After a week again, I call customer care again, and as usual the person didnt have any update any information. He promised me same again that I will get a call and matter would be closed.
I wrote again and again to [protected]@in.airtel.com. But none seems to bother at Airtel and reply. Just cant believe the company customer care has become just bunch of !
I hope some day some one will awake and will resolve this issue.

Problem with The Installed Airtel Tower within the 50 meters of range from my house
Subject: Airtel Tower Generator is creating so much of noise and its Radiation may affect us.

Dear Sir,

My Name is Birendra Narayan Mahto. S/O. Badri Narayan Mahto (Retired JCO) is resident of Village and Po- Narar, Via- Jaynagar, Dist- Madhubani, Bihar, Pin-847226 would like to highlight some concern related to the Airtel Tower Installed within 50 meter of my House is as Follows:

1. The Airtel Tower has been Installed in the personal Land of Mr. Ram Bharos Mahto, Village and Po- Narar, Via- Jaynagar, Dist- Madhubani, Bihar, Pin-847226 where the Installed Generator is causing too much of noise which leads to sleepless night of my family member.

2. Mr. Ram Bharos Mahto is doing some illegal job like selling out the Fuel to the people which can be used in the Generator to supply the electricity to the Tower. And this is unknown to the Airtel Management. Some how this is corruption.
3. Use to charge the mobile phones at his home and waste the electricity allocated to the tower.

4.He himself intentionally run the generator set by opening all its cover which creates lot of noise and it leads to the sleepless night of my family.

5. Need my house to check for Radiation Free, as we all know that the radiation generated from these source cause lot of fatal disease.

This is my Humble request to get this illegal fuel selling stop and take some strict Action against him and consider all the above mentioned point get my house check for Radiation free.

Awaiting for your corrective Action and kind support from the Airtel Tower Installation management.

I would be reachable on
[protected]
[protected]@gmail.com

I would also be reachable on [protected]

Thank you So much for you response.
Now I would request you to come up with the resolution of this concern.

Thanks,
Birendra Narayan Mahto.
[protected]
[protected]@gmail.com

Dear Sir,

May I know, when can I have the update on this and the resolution too. because the things are getting serious there and he intentionally disturbing a lot by the geneset as I have described about this.


Please take strict action against him. I am still waiting for the resolution.
This to inform you that if I will not have the resolution at earliest then I will have to take another step against Airtel Tower Installation Management.

Thanks,
Birendra Narayan Mahto
[protected]
[protected]

Hi,

May I know what was the resolution? your information my concern is not yet resolved.
I did not have satisfactory resolution till now. At list let me know if Airtel Tower Installation management cant do any thing for my concern then I will take another step. There are so many ways to resolve the concern. I would ask Airtel Tower Installation Management, that do they have NOC by the resident who resides there within 30 meter of range from the tower.

The last conversation which I had with Rajan Gupta from this No.[protected] was not satisfactory.
Mr. Ranjan is saying that the Tower has installed with the permission of land lord, Is the enough to have agrement with that landlord only definitely No, all the resident wo come within the range of 0 to 50 meter of the range from the tower.
if only Land lord permission is sufficient the one would start the nuclear plant in their land now in that who will be the responsible body if some hazards take place to the resident over there?

I would request you to provide me the Phone no and Mail ID of the Airtel Director and let me handle this. I myself talk on this with the honorable director regarding this. if he himself would not respond positively then I would have final option which is Court.

Hence, I would request you to please come up with the perfect resolution.

Thanks,
Birendra Narayan Mahto
[protected]
[protected]

Hi,

Still waiting for the response. Now this is being too late. If I will not have the resolution at earliest then I will have to take another step now.
If you people can not give the resolution then please provide me the Airtel Board of directors Contact details, I myself will handle this by my own.

I cant take this any more. As I have mentioned that problems are getting serious there day by day and that guard intentionally run the generator by opening it's cover and all. He openly challenged the Airtel management that no one can stop me doing this.

I would request to help me on this else I will have to move on to get this resolved by some other option ((i.e Court).

Birendra Narayan Mahto
[protected]
[protected]

This is Shameless that no one from Airtel management to cater the problem faced by the tower Installed. IN that case people have only option to take their concern to the court and get the tower UNINSTALL from the residential area and where House is comes under 50 meter of the range from the Installed Tower. Hence Me too going to do that.

Thats the final concern which I am listing here. Now will see in the Consumer Court.

Birendra
[protected]
[protected]

This is last gentle reminder that Now I will be moving to the court and get this damm tower installed from that location. I will drag airtel to the court and those who so ever is responsible to handle such kind of problem and those who are not taking any action on my continuous complain.

AirTel — it is too bad

Hi,

I am customer of Airtel mobile network My number is [protected], I am looking
to change my Monthly plan on 599 rent, on regard I was called your customer
care one of your tale support guy is saying I have to deposit some amount.
I really feel sad on my self, trusting about your customers because being a
6 to 7 years of relationship with your company just what to change the plan
your looking to deposit...

I was totally not satisfied about your keeping relationship with
customers...


I am looking to your reply.

Air Tel DTH Service — Customer Service is very Bad

Air Tel DTH customer service is worst in industary.
My customer id is [protected] and I have requested for transfer of connection within city. I am strugling with them from past 12 days, every time i call customer care they register a different service request for same thing.I have registered four request (2398788,2375162,2363906,2405739) and every thime i get an assurance that it will be done next day but nobody came to handle it.
I escallated it to their team lead Hasrsha Pawar he also promised but it was not fulfilled yet.

Worst service to existing customer.

Airtel DTH — Horrible Service and Response

My consumer id is [protected]. I have purchased this pack on 22nd January and the sales guy promised me to activate my service in 24 hours..It is more than 10 hours no response from people even after installation. Worst thing was one of my colleague purchased VIDEOCON DTH today morning and his services are working with in 3 hours when they purchase, so whole installation plus activation is done in 3 hours and we are sitting as stupid waiting for service activation even purchased 36 hours before. Also worst customer care they say that we don't know anything. DON'T EVER GO FOR AIRTEL DTH. I will scrap off after the benefit and since I know many people here would recommend/add messages to social networking not to purchase this.

here is my Customer ID [protected] try to fix the issue as soon as possible.

after sale services are very poor customer care executives do not care customers .the customer is dying but they enjoy
their salary.i am trying to contact them for last 15days.but they have given no.18557626and atel.no.[protected] .my dth con.no. [protected]& phone no.[protected].

Hi Rakesh Ranga / Airtel Team,

I stronlgy disagree your statment, with objection...

Every time when i receive each every call, i am expecting whethere the call is from AIRTEL Customer care...

So dont say that (However as your contact number is non contactable), i have provided my contact number as [protected], and my alternative number as : [protected] or even you can call me at [protected].

Please dont blame for cheap reason, anyway i want to shift my mobile provider, i have made payment and cleared the amounts, i clearly understand that still lengthening this issue to get delay my shifting process.

Make necessary arrangments and please close my connection, i am struggling to come out this airtel network for more than a month time.

Your links are not working from May2-may8, i have attached the screen shot as reference please check. (Please share the required details with us at www.airtel.in/airtelpresence )

Unstatisfed Customer,
E. Subbu Lakshmi

Hello Rakesh Ranga / Airtel Team,

Can any one update what is going on behind my complaint. I didnt get any kind o[censored]pdate or action.!!!

Since from May 02, my complaint is not yet resolved.

Unstatisfed Customer,
E. Subbu Lakshmi

AirTel — unwanted service automatic start

i
i am sundar ojha my mobil.no. [protected]
mere mobile me koi bhi service active ho jati hai aur balence kat jata aug se sep. tak mera
2-3 bar 10 rs ka balence kata koi best tax service ka sms aata tab mene 2 bar custermare care me call ki to bola ki ab nahi katega phir 2-3 bad phir kat gay to mene cust.care me call kiya to vanaha se jawab mila ki hume samajh b nai aaraha ki wajah se kata mujhe refund bhi diya lekin
aaj phir joke pack ka 1rs kata _____LEKIN mere mobile par compny se koi joke ka sms nahi aaya

Airtel — Activation of service with my Knowledge

Hi,

I am using an Airtel prepaid service

Airtel has been activating services without my knowledge and deducting the amount

this has been happened twice for me

Please let me know if you require any further details from me

Mail # [protected]@gmail.com

Reagrds,
Sumanth

Airtel is a CHEAT...

I have been charged for MMS services, which they have randomly activated on my number without my consent...My fault was that I did not check my bills, and was blindly paying them every month..
Now when I have asked for a refund of the amount ( approx. 2300/- ), they are not ready to refund the full amount, and have only reversed Rs. 299/-.

When I threatened them that I will approach Mr. Sunil Mittal, the appellate officer openly challenged me to do so and said that it will not be of any help.

I have entered my complaint on this site, and hope to get my money back.

AirTel — Billing problems!

Dear Sir,
Can you pls help me out for my problem there one person who is using the airtel phone his no number is [protected]. I want to find out his address because he has cheated me for Rs 5000/-
Pls tell me what is the proceedure.

Thanks,
Regards.
Shreya Puslakar

Hi I Am Durgesh Jaiswal
i am a student of management using AIRTEL PREPAID CONNECTION AND now using PREPAID GPRS (MOBILE OFFICE250 PACK) , but the drawback is that from last 2months its PREPAID INTERNET SERVICE IS VERY POOR . MY PC GOT HANGED MANY TIMES AND I HAD FACED MANY PROBLEMS AND INCONVENIENCE DUE TO THE FAULTS OF THE BHARTI AIRTEL PUNJAB CIRCLE . IN PATIALA REGION MOST OF THE AREAS ARE WITHOUT BROADBAND SERVICE AND DUE TO WHICH THEY ARE DEPENDING UPON AIRTEL GPRS . NOW I WANT TO APPEAL BEFORE THE HIGHER ATHORITIES OF AIRTEL TO TAKE MY COMPLAINT IN REGARD AND DO PROVIDE EDGE FACILITY IN PATIALA ZONE ALSO SO THAT THE PEOPLE FACING THE PROBLEM OF SLOW SPEED CAN AVAIL THE FACILITY IN FULL FLEDGE MANNER.

airtel mobile office speed very very slow

I am having a issue regarding my bill dated 22/06/2008.
That bill showing roaming outgoing call charges of about Rs. 9, 254.
On getting bill details, it was showing a few ISD outgoing calls there while I was on Haryana-Airtel roaming.
would like to mentioned that I had never made those calls. Even I had not requested to activate ISD calling facility ever on my number.
Regarding same I had made so many complaints Ref No: 17202077, 17231932, 17251586, 17278851, but NO STATISFACTORY ACTION HAS BEEN TAKEN.

Regarding this there are several queries I am looking forward:

First of all, I had not requested for ISD Calling facility to my number, so how can I made a ISD calls from my nubmer. In respect to this their executive said, this facility has been activated from 24th March, 2008. If it is so why I was not initimated about the same, so that I could have requested to discontinue that service.

Secondly my billing credit limit is Rs. 6500, so how could my bill generated over that limit. Why my outgoing dis continued when it crossed that limit. Even on 07/06/2008 when I came to know about my unused billed amout I called at 121 to enquired the same, but their executive said actual amout would reflect in next bill. I insist her to discontinue my outgoing, let me call to her senior, but no action was taken from their side.

When I asked about the basic information on which they are saying those number were dialled from my mobile like sim number, exact roaming location in Haryana, but they have nothing to say.

this is urgent plz call me me iam promblem iam wating your call.

Sir,
This is to inform you that my name is Manish Kr. Bhartia, a customer of Airtel. My post paid mobile no. is [protected].It was purchased from Airtel’s shop set up in our college, IILM Institute for Higher Education, Gurgaon.
Mr. Dhiraj Gupta (mobile no-[protected]) from Airtel Gurgaon was present there to sell the connections. I purchased the connection by paying Rs.699/- in cash to him. Since day one of the starting of connection, I’ve been suffering from problems. In fact Airtel has become a nightmare for me. The problems are given below:-
1).After starting of the connection, the outgoing was barred. It was due to some documentation issue which arised due to Mr.Dhiraj Gupta’s misleading words that no document is required and that they will collect the documents themselves from the college authorities. In fact this problem was faced by most of the customer in the college. We have to move from pillar to post to get our connections on track.
2).Rs.699/- which I deposited at the time of purchasing the connection has not been adjusted in the bill. I contacted Mr. Dhiraj Gupta, 121 customer care, Mr.Abhishek (mobile no.[protected]), sent several emails to [protected]@airtel.in.to solve the issue but all in vain. As there was huge rush, I forget to collect the receipt. Some reference nos. of my complaints are[protected], 18112076, 17952609 etc.
I think Mr.Dhiraj Gupta is the most unprofessional man in Airtel and this has created a kind of impression about Airtel in my mind. Today I called him then he said that he is busy due to month ending. If such people work in Airtel than I believe nobody can expect anything better.
Below given some numbers, we just want to tell you that if Airtel will continue to create problems then our only option left would be to surrender the connection:-
[protected]-Manish Kr. Bhartia
[protected]-Amit Kumar
[protected]-Robin
[protected]-Vikash Agarwaal
[protected]-Saurav Chatterjee
[protected]-Abhijit Gun
[protected]-Vikas Tiwari
[protected]-Kunal Chamaria

Dear,

Extra charges continue to come in my bill as downloaded charges since when my connection is activated & from converted prepaid to postpaid. Before two months one or two messages came in my mobile. Msg is - ‘Thank you for using Airtel Service & one link. & now since tow months ‘Thank you for downloaded Video Tone, charge – 15 Rs. These msg are coming form ‘64611015’. When I took connection Gprs & Airtel Live was activated & due to this problem I deactivated this service but till now it is coming in my bill? While Gprs & Airtel live are not activated in my mobile than why is it coming over & over? I’ve called so many times but there is no fruitful response. Whenever I call costumer care they don’t take it seriously. They say ‘you downloaded something form Airtel Live & when I say that I’m not authorized to download than they don’t have reasons & plz tell me ‘why is it coming’? Still after 1 or 2 minute holding me they say’ your request is forwarded & in future it will not come. After that they removed the extra charges form my mobile bill & again next month it comes. It looks they are overlooking my problems. For this problem I have talked sr. person also.
Due to this problem every month I’ve to call.

But you tell me that why should I call again & again? Why should I spend my valuable time for the unexpected work?

So plz give me the solution. I am helpless & hopeless also.


Regards
Fanindra Pandey

I am currently using Airtel Mobile Postpaid Service . Previously i was using Airtel 444 plan . I registered for the change of my plan to 998 plan in June 2007. My plan was changed in August 2007. There was a delay of two months.
i had registered for sms plan which was supposed to be activated on 24th August but it was activated on 24th September.
Due to this my september months bill is 4700 which includes sms charges of 2400 which wud have been just 240 as sms charges in sms plan is 10 paisa instead of 1 rupee.

I have asked for adjustments but they are not responding to it
Please help ..
My mobile number is [protected]

Hi,

After i decided to get rid off the landline this lady -- jyoti calls me up and says there are some installation charges on you bill because you moved your landline !! i never changed my home address in 3 yrs however iu decided to keep it if those were waived off..she said please pay the rest of the amt and ill call back with the charge waived off !!

i paid the bill to release that she never did anything about those charges and the customer care says we dont even see these charges at all there were never installation charges in your last 3 bills !!!

no iam pissed off haveing paid the bill and forced to keep the connection as i have logged ref after ref numbers but to no support i have never hated a service as i do now !!i want get hold of these liars and shammers !!!

number[protected]

acct number #12081203

do something someone !!

Since Last six month Iam complaining for Wronge Charge for ISD SMS.Which I had never use.Service center is not ready to resolve the problem.i have no one in abroad to whom I will send sms.

I am complaing since last six month.Regading wrongly charge ISD SMS to me.Airtel service center not ready to solve the issue.I want midia help to expose this company.

my bill status for last month

For the latest bill i told on 121 to send me the Bills hard copy & soft copy to me so that i can watch the full details. But till date i have not received the bill. How can i pay for that bill?? I m going out of town On 1.05.09

information not provided correctly and fake charges on value added services in bill generated.

Hi

I have taken Land Line connection soon Air tel came into existance i.e.[protected]. My account No.10306367. I have pruchased Modem outright by paying Rs.2500/-. But Airtel billing charged me Modem rental for more than a year. I noticed and talked and sent many mails to accounts too.

Problem is the Guy whom I am talking will not be serving Airtel when I tried to speak again.

Last month I got frustated and not paid my bill. Airtel disconnected my Lan Line[protected].

Can anyone solve my problem, so that I can pay bills online. I am willing to pay the current charges of June and July not the outstanding from centuries...

aparna

Respected Sir,
I am here with a complaint about the airtel survice which cant be satisfy myself becoz before getting this connection the airtel employee said that the local is not chargeable but i can get the reading of local calls. so i can not afford the charges which is offered by you. so i would like to surrender my landline and broadband.I am ready to pay the present Bill. Hence I kindly request you to do the needful.

Thanks with regards,
Manzoor Ali

Hello Sir/Madam,

Its regarding billing updation as for july month i have paid total 1200rs in two installment 950rs and 250rs.I didnt get any msg or updation for 250rs and it still not rectified.

And the same problem I am facing for August month,,,,as i have paid 1500rs but no correct updation has done in billing details ... in my airtel account...

Can you resolve this issue as soon as possible Or else disconnect my connection am not happy to have airtel connection due to billing updates.

Sir,

I had raised a request to close the post paid connection.After two months I am still getting bills which include the amount for the months which I have not used.the amount has turned out to be 5K They say to take legal actions against this.I dont have any written proof for the proceedings but I have the call details of the people to whom ever I have talked on this maater.Anyone please let me know the way to get thsi issues resolved.


Thanks,
Mahendra

Dear Sir
I Bidyut Kumar Biswas i have a mubile no. [protected], last bill payment in may'09 and a letter issued to you for disconnect my above mobile mumber but not yet disconected till date, letter recipt copy in my hand, please immediate disconnect my above mobile number ([protected]) . i will not pay your bill which raised from June to Aug'09,

PLEASE TAKEN IMMEDIATE ACTION


Thanking You

Bidyut Kumar Biswas

Dear Sir

My Name is Deepak Dyundi and I own one Airtel Broadband Connection with landline no[protected].On August I shifted to new premise and lodged a request for transfer of my landline.The whole August month Airtel People did nothing and at last on 31st of August my line was transfered.And to my surprise I received a bill of 1500 Rs for August Month and my services were barred.When the whole month Airtel did not shifted the connection why is the company asking for payment.Again I called up Airtel Helpline no[protected] and found that the bill amount has been risen to 3000/-.and till date Niether the Internet is working nor the landline.
The helpline executives are helpless as they do not know the answer....I am in great trouble pls help me............

The helpline executives are helpless as they do not know the answer...I want to deactivate your jokes which come on my phone no. [protected], despite i have never activated & unnecessarily they charge me 15/-per month. i really don't want your jokes as your executive inform that they r free & later they charge/deduct... pls help me...

Hi, I have a postpaid number from airtel [protected]. I am getting huge bills of a sudden amounting to 2000, 3000 from last 4- 5 months. We logged a complaint on 121 several times they opened the tickets but no action is been taken. Next time when we call 121 ticket is closed and no action has been taken. I do get offencive calls from Airtel to pay the bills. I have paid all my bills but i want some action on this.

Dear Sir,

Few days ago I recieved a mail servibng a court notice on Non payment of dues for my Bangalore connection.
I have moved to Hyderabad to Bangalore around 7 -8 months back.
I have a online airtel account and I tried paying my dues after coming to Hyderabad but it refuses to accept it it seems the number is already closed by then.
When I approached the Airtel replationahip centre in Hyderabad they informed me that since its a Bangalore number and moreover since its already closed they wont be able to help me.

And then I get a mail initiating a a court hearing in this case in Bangalore as I have not responded to their mails after repeated attempts. this is definetely not true and not sure how to pay the dues and how to get the court notice cancelled.

hi sir,

this is balu from hyderabad.that i am using a airtel postpaid connection from last 7 months .the thing is company people were charged me Rs.500 for one time charges with out my confirmation. so i have given a complaint in there office nearly 17 times for the waver of my bill ,but there is no response from there side.

my mobile no : [protected]

Dear sir,

this is G.Anjaneyulu goud ,am a customer of airtel post paid connection.the thing is am using this post paid connection from last 7 months regularly.but in last oct they have charged me a extra Rs.500 for one time charges for me.so i complaine several times to customer people nearly 18 times but there is no response from there side .so i need a waver for that Rs.500.until i get the waver am not going to make a payment.


Mobile No:[protected]

My bill shows me that i have been charged for subswap_weeklysub, when inquired on this with the airtel the response was not good at all they said that i have activated this service which i have never used or never sent any request to the airtel to activate the same, i have also called them once to deactivate this service but still i have been charged in every bill from couple of months
the amount charged for this is 20rs.

I am using airtel services (ph.no.[protected]) from 2005 and i am really fed up with airtel now and interested in discontinue your services from my phone.
For the last four months I am getting wrong billing from your side.First of all my earlier internet plan @ Rs. 98 for 2GB usage had been changed to prorata basis from march15,2011 without may consent. During this period I never exceeded my 2GB usage limit in any of the months, still I am getting the actual internet usage billing for the last four months. I already have lodged a many complaints no. 37519016,38150810,38150741,38177738,41630677. Nothing has been done yet. Niether any resolution has been made nor i had been contacted even once regarding this matter.

Airtel changed my monthy rental plan from Rs.649 to Rs.899 without my consent and it's been 4 months i am doing rigrous followups with them but no luck. One day an agent from Airtel came to my home, i submitted Rs. 300 to him and he gave a reciept mentioning "All dues clear", have that reciept with me. still they are asking me to pay that amount which is due their mistake. I got to know about your team from one of my colleague, requesting your help in settleing down this else these guys will escalate it ot court and i will get calls from so called laweys who even don't know how to speak with females.

NEED YOUR HELP.

Airtel number [protected] - i have been using this number from past 5 yrs. but last 5 months, i had very bad experience with Airtel. i had opted for a 3G services from Airtel, when i called to activate the plan rs 200/250mb free usage/ month, i was informed that the plan will be considered from billing date, and since i activated mid month i will be billed pro data basis. however they did not bill me first month and they billed me the next month adding the data usage of the previous month, due to which the data usage was above 250 mb and they billed me 30p/10kb which came up to 2000rs extra.

the logic is 200rs rental i can get 250 mb free uasage, but anything above it i will be charged extra, the total data usage they billed me was for 400mb, however with just 400rs i would have got 500mb free, they did not bill me the first month, and charge me the rental, however they mis informed me and cheated by billing thr extra data, where i eneded up getting a bill for 3500rs.

they have been harraisng me and not taking my complain, i would like to book a case of cheating and harrastment on Airtel

Its been a month no result. Can someone work on it seriously.

This is with reference to my discussion Airtel Customer Service Deptt. on 22nd Sept. 2011 ( 9:20 PM ) regarding a billing error from your side. I was not given any reference number for my call.

This displays poor customer service from your side ( Bharti Airtel )

The information handed over to me was :: Vikrant Pandey's mobile number ( [protected] ) , Complaint Help Line number :[protected] , Nodal Officer's Email ID : ( nodalofficer.[protected]@in.airtel.com )

I have been using Airtel's Broadband Internet connection at my residence ( Kohat Enclave / Pitampura , New Delhi ) for a long time now. At the time of installation of the DSL lines, a phone instrument was also installed by the technician.

As per my knowledge , I have never used the phone for any kind of voice calls from my landline number[protected] , however I have been billed for the same every month since April 2011 till date.

Kindly request you to send me a detailed call sheet with all the information stating the numbers on which the calls have been made by my side along with the date and time so as to clarify the same at my end. Also , please look into the matter on an immediate basis and refund the complete amount which has been charged from your side till date.

Animesh Kohli

Unnecessary billing is been added in my account please have a look

Dear Customer,

Ref: Email dated[protected], regarding billing of airtel account number [protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to inform that your billing cycle is from 26th of every month to 25th of proceeding month. In your current bill the monthly charges are Rs 386.71/- which has been generated on pro rata basis for the period from 13/09/2011 to 25/09/2011. The call charges are Rs 3.34/- and installation charges are Rs 250/-. Hence your gross amount was Rs 640.05/- of which we provided the discount of Rs 1.69/-. Therefore, your net amount is Rs 638.36( 386.71 + 3.34 + 250 - 1.69)/-. And your bill amount after including the service tax of 10.3% is Rs 704.12/-.

Further, we would like to inform that we have provided the adjustment of Rs 250/- with the service tax of 10.3%. Hence, your outstanding after providing the adjustment of Rs 275.75 ( 250 + service tax of 10.3% (75.75))/- is Rs 428.37/- payable by the due date 17/10/2011.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


warm regards
Raghavendra K L
customer care executive
bharti airtel limited .

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C7C9C8364FB0...⇄



[protected]Original Message[protected]
From: er.[protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 11/10/2011 06:24:44 PM
Subject: Fw: Re: REGARDING BILL PERIOD [|BAL|Qrc[protected]|]

Will you please reply to my comment???
--- On Thu, 10/6/11, rahul srivastava wrote:

From: rahul srivastava
Subject: Re: REGARDING BILL PERIOD [|BAL|Qrc[protected]|]
To: [protected]@airtel.in
Date: Thursday, October 6, 2011, 7:54 PM

There is an error thats why i have mailed you dear , how can you start my
billing period from 26th august ??????????? just answer me this first, secondly
how can you send me the bill before the actual date i.e oct 13th???????????????
thirdly how can you generate random amount in my account just answer my
questions properly and if possible solve this issue as soon as possible i am
fed up now or else i will take some necessory action against you

Thanks
Rahul Srivastava

--- On Thu, 10/6/11, [protected]@airtel.in <[protected]@airtel.in> wrote:

From: [protected]@airtel.in <[protected]@airtel.in>
Subject: Re: REGARDING BILL PERIOD [|BAL|Qrc[protected]|]
To: er.[protected]@yahoo.com
Date: Thursday, October 6, 2011, 8:45 AM



Dear Customer,

Ref: Email dated[protected], regarding billing of airtel account number
[protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to inform that as per reference 5041094 there is no error in the
bill and correctly generated.

We earnestly hope that the resolution provided is up to your satisfaction.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



Please do write in for any further assistance.


warm Regards,
Johnson
customer care executive
bharti airtel limited

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on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BCDC246D96F7
1B7C8388868DF91B60A3ED197D9CE1
14B9EE1236EADE52769ABE82860A4E72C53B9D13A4244&refno=Qrc[protected]



[protected]Original Message[protected]
From: er.[protected]@yahoo.com
To: [protected]@airtel.in
Cc:
Sent: 05/10/2011 01:10:07 PM
Subject: Re: REGARDING BILL PERIOD [|BAL|Qrc[protected]|]

That is what i am saying how a outstanding amount is included in my
account?????

when i never used it , it was for the month of august when i was not even took
the connection

this outstanding amount got generated from your side without any clearification
so please delete this figure to avoid confusion



--- On Tue, 10/4/11, [protected]@airtel.in <[protected]@airtel.in> wrote:

From: [protected]@airtel.in <[protected]@airtel.in>
Subject: Re: REGARDING BILL PERIOD [|BAL|Qrc[protected]|]
To: er.[protected]@yahoo.com
Date: Tuesday, October 4, 2011, 6:21 PM

Dear Customer,

Ref: Email dated[protected], concern regarding billing for your airtel account
number [protected].

Thank you for writing to airtel and the opportunity to assist you.

We would like to inform you that, the invoice dated 27-SEP-2011 has been
charged on prorated basis i.e. from 14-SEP-2011 till 25-SEP-2011.

Hence the invoice dated 27-SEP-2011 was generated with the outstanding amount
of Rs. 704.12/-.

Further, we would like to inform you that an amount of Rs. 275.75/- (including
tax) has been credited to the account of the above mentioned number. The same
will reflec
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My Plan details are :

Plan Name
West-Max_10GB_(2Mbps/256Kbps)_UL_Combo_Plan
Monthly Rental
999
Free DSL Usage
Unlimited
Fair Usage Policy
[protected]@256Kbps-Post-10GB-Data-Usage
Additional data transfer charge
NA
Free Voice Usage
500(A2AFL&Mobile-Local)
Voice Call charegs
A2A-1Paise/Sec&A2Others-1.2Paise/Sec
Security deposit
0
Any other charegs
0
Tax on total amount
10.30%
Your DSL ID
[protected]_mh

I am Arul.G,My mobile number [protected] is with CUG for past 6 years.In the month of June 2011 I faced issue with logging to my online account.After serious trouble with Airtel customer service ,nodal and apellate ,i got the information that my account number is changed with no reasons or request from my side.At that time i saw that they removed my number from CUG and charged all the CUG calls.After series of try with Airtel i fed up as there is no response from the senior level as they started telling useless answer.I paid for all the charges and continued with the service

Again in the month of September i got similar issue and see now also that my account number is changed again for 3rd time.As they had no other answers they finally told a stupid answer that my company asked for refresh of account which is not true as per confirmation I got from HR.This is made true when i see in the bill that my CUG calls are charged again .Now also i am fighting with this people with no proper response from Airtel end.

Service request that i raised are closed by Airtel without any response and customer service and nodal officers are putting the call on hold without responding
Worst thing in this Airtel coverage is a problem at many places now.I am not getting tower at my office as well as at home .Request raised for this are also closed with status as resolved.There are no reponse made for this network issue as of now

Landline No:[protected]

The Monthly rental charged for bill date 6Dec11 is incorrect. The plan I had availed is the 799 plan and I have not placed any request either verbally or in written to change the plan. I have been charged 893Rs plus taxes in place of 799Rs plus taxes which is the rental charge as per the plan worked out. Moreover there had been a whole lot of incovenience and disruption of services for 5 days in the month of Nov11 as Airtel lineman had intensionally disconnected the line owing to an argument which happened the previous day.

When I checked with the airtel customer service organisation, I was told that the rentals of the plan have been increased from this month and I can't register any complaint. Kindly note that this was not informed to me either verbally or in writing and I have not signed up for an increased rental plan either. I dont think it is acceptable to overcharge the customer without the customer's approval to any plan upgradations or rental charge upgradations. The customer cannot be held liable to pay the revised charges levied without his/her consent and can only pay the charges they had signed up for despite the disruptions. Would have appreciated if Airtel could have informed the customer and had requested the customer to look at the revised Tariffs and sign up for an appropriate one which has happened.

Hi
I have been facing this issue with Airtel for the last 3 months & none of them have bothered to correct my billing issue. When I had issues with my Airtel 3g datacard of getting only 40kbps speed, I had called them close to 30 to 40 calls for a period of 75 days. This resulted in them activating 3g services on my calling number([protected]) & have been charging for me Rs 650 every month for the last 2 months. Instead of rectifying my datacard. On repeated calling to have this rectified has gone to dumb ears. Now I have been charged every month 650 for a service which I have never asked & never used. Also for the month where I did not get the speed they promised, they have charged me on my datacard. Please help me solve this problem.

I have recd my mobile bill through mail on 20th Jan 2012 Bill no.[protected]. Airtel has charged me 659.30 paise for internet use which I have not used through my mobile. I had called up on 198 (Toll Free no of Airtel) and registered a complaint on 20th Jan 2012 Complaint no. 41683638. Which is showing resolved today. Again I have raised the complaint 41727243 and spoke with Vineet he said the this amout is correct and they are unable to deduct the same. Also escaled this with Varsha she is also telling me the same thing.

Dear Sir/Ma'am,

This is to bring in to your knowledge that I Abhishek Chakravarty, migrated my two connections one reliance-[protected] and one aircel-[protected] to my office airtel postpaid corporate connection to avail the benefit of the corporate plan.
But due to some error by the company, one of the number([protected]) was not registered by the company in the same CUG parent id, (which I came to know when I got highly inflated bills) due to which the calling between my both the number got inadvertently charged and due to this I have received inflated bills on both of these numbers.
On contacting the agent who provided me these numbers and the customer care of airtel, the only thing which I have managed is now they have put the number([protected]) in to correct CUG.
Now when I talk about recalculating the outstanding bill and waiving all the CUG calling which has been charged, I am shown different doors with no solution.
I request you to look in to this matter.
Your quick response will be highly appreciated.

Regards
CA Abhishek Chakravarty

Dear Sir,

I have been charged badly for GPRS service usage on my mobile no. [protected].
I had a GPRS pack already but due to some miscommunication between me and customer care dept. of AIRTEL, the GPRS pack was cancelled actually the pack was supposed to be upgraded but it got cancelled.mycredit limit was just Rs. 1300 even then my services remained active until my unbilled usage became Rs. 15000.
Even after escalating issue to many different departments in AIRTEL, they didnt help and kept asking for money to be paid as genuinely charged.

I have been receiving abusive calls now from AIRTEL asking for the bill which is not at all fair.

Regards,

Saman singh Midha
[protected]
Mumbai

I have not received any resolution yet of my problem.

Dear sir,

This is vinod mittal and my airtel mobile no is [protected] registered with the name of poonam mittal . Since 2004 i had been using this number and i was quite impressed with the work but in june 2012 i.e on 11th june 2012 a 3G service was activated on my number with 500mb of net service . On 12th june 2012 i talked with Mr . Rakesh on your customer care service he said to me that its a 0 rent service means no paisa would going to be deducted on the usage of this service . But today i.e 11th august i got a message i.e i was rented 600 rs due on my number .

SIR NEITHER I ACTIVATE THIS SERVICE NOR I GOT ANY MESSAGE THAT THIS SERVICE IS RENT ABLE ALTHOUGH I CONTACT WITH UR CUSTOMER AGENT AND HE TOLD ME THAT ITS A FREE SERVICE I CHARGED WITH 600 RS . SO, THERE'S NOT EVEN A SINGLE MISTAKE OF MINE SO WHY SHOULD I FACING THIS PROBLEM
GIVE THE EXACT REASON WHY THIS HAPPENS ON MY NO AND DEDUCE THIS 600 RS AS I HAVEN'T USE THIS SERVICE . AND YOU HAVE CHARGED ME WITHOUT ANY SENSE ... SO SORT OUT THIS PROBLEM AS SOON AS POSSIBLE
FAILURE TO DO THAT WILL FORCE US TO SEEK THE LEGAL COURSE

I have a monthly plan of 999, this month I received a bill of 4865 I didn't know for what reason bill was so high,so I called up customer care,the person
told me I had bought some smart-bytes which I haven't bought ever. I even filed a complaint on customer care 3-4 times but there was no proper feedback from their side i even wrote an email to them but they denied correcting my bill, they forcefully are telling me that i have bought and used these extra bytes and now the price has even increased to 7646, god knows for what reason but I am definitely not interested in paying extra money specially for things I haven't used. I want you to kindly look into the matter as soon as possible.

i registered on your airtel presence but i never received any feedback, anyways my contact num is [protected], i would prefer if you called either between 12:30-1 in the afternoon or after 4. thank you !!

I was supposed to have 2G combo plan in which 500 MB of free internet usage availabe on my Airtel Postpaid SIM which was activated on 29th August 2012. When I got my Postpaid SIM, for the confirmation, I called Airtel Customer Care on 29th August 2012 and they told me that I had free internet usage of 500 MB. Later, I got an SMS that my credit limit was exceeded, so, I verified again and they told me that there is no free internet service available in my plan. As, I was in urgency, I paid Rs. 900 as they told me that this would be resolved when my bill would be generated.
And when I ask them to forward the call to their manager, their manager is always busy and then they ask me that they will contact me within 4 hours. But there was no call from them after that. And that happened 4-5 times.
Also, when I ask them that I can wait to connect to their manager, they drop the call.
Now, they are denied to pay back my money.

i ramesh g on Saturday i put message on net about airtel usb dongle first page open asking details about my name, mobile no, and state. after some time i received call from aitel office they are telling about post paid plans but i am not interested i said. after airtel customer care center call person told to later prepaid person call to you i received from call [protected] i received call and he explain about pre paid plans i agree he gave airtel usb dongle for the cost rs.1800/- 1 month free data usage (plan Rs. 250/- 1 gb ). but airtel person not lifting my call i did several times with another phone he is not lifting the phone when i purchased the dongle on that time he change actual sim he replaced in that place he put 3 months old airtel sim in that dongle how can he got my mobile no airtel representative or distributor what ever may be that person cheated me. Ramesh .g. H.No. 17-1-386/s/78 mall reddy nagar sagar road green park colony Hyderabad (Mo No.[protected]) now i am going through media if it not solve my problem in 4 working days. one of my best friend journalist he is doing job in ABN andra jyothi

I applied for aitel broadband connection. For that I got a connection number [protected].
For some time I am getting calls to pay bill for these two numbers [protected] and [protected].
Airtel is harassing me for other number for quiet a while now. I don't know what they did on there end but its getting difficult now. ONE FORM ONE NUMBER, how do I get this across to airtel, all my effort are in vain. Its not my problem that they assign me more than one number and are now expecting me to pay for all of them.

Any updates? I have no idea what [protected] and [protected] numbers are! I am now getting harassing calls from airtel and they are not ready to listen to my side of story.

Airtel has gone nuts!

On December 22 I received this email from Airtel.It is evident from that my add-on number was fully deactivated by 09/07/2012.This itself is much beyond my actual stoppage of that connection in Feb 2012.You will note that this mail does not refer to any outstanding against that number.
[protected]@in.airtel.com
Dec 22 (5 days ago)


to me



Namaste!
Ref: Email dated[protected], expressing concern regarding the service rendered for your airtel mobile number [protected].
We regret for the delay in response.
Thank you for your email to airtel and the opportunity to assist you.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
We would like to inform you that, your airtel mobile number has already been temporarily suspended with effect from[protected] and it will be permanently deactivated within 30 days from the date of temporary disconnection.
Please do write in for any further assistance.

Yours Sincerely,
Mamatha K
Customer Care
Bharti Airtel Limited

Today,I received this email from another arm of Airtel:
collections.[protected]@in.airtel.com
12:02 AM (8 hours ago)


to me, ravindra.s, lakshmi.m



Dear Customer,

It was a real pleasure for us to serve you in the past. We always look up to you for your continuous support and feedback,which has helped us innovate products and services best suited to your needs.

We here by inform you that the above mentioned account has been Inactived. As per our records, there is an outstanding amount of Rs. 5168.63 /- towards your airtel mobile : [protected]. Request you to clear the outstanding on or before 28th Dec 2012 to avoid further proceedings.

You can make payments using your Credit Card or Debit card with our online easy pay option. Kindly logon to www.airtel.in for more details or walk in to your nearest airtel relationship center to make the payment.

For any queries or payment pickup, please do get in touch with our representative. 'Ravindra : [protected] between 9:00 AM to 7:00 PM

Note: Please do not reply on this e-mail. For further communication, mark a mail to 'ravindra.[protected]@logixmanagement.com,lakshmi.[protected]@logixmanageme...⇄ with your contact detail

Thanking You

Bharti Airtel ltd
MANAGER COLLETIONS


It is obvious that Airtel’s right hand does not know what its left hand is doing.
Where does an innocent customer stand in all this corporate arrogance?

Backgrounder

Airtel is continuing to threaten me.
I had an Airtel mobile number from 2004 till January 2012.In February 2011 I bought an iPad and wanted a microsim card to activate the network on it. The Airtel office in Jayanagar 3rd block, Bangalore recommended that I take an add-on number and gave me a microsim card for Rs 50 along with an additional number, [protected]. They also told me that for convenience both the numbers would be featured in the same monthly bill
The microsim card did not work and I took it to the main Airtel office in Bannerghata Road. There no one knew how to activate the connection and they were ready to give up. I asked them for their Head Office number to complain. Immediately they contacted several technical people and in five minutes managed to activate it.
By December 2011 I was fed up with the signal strength of my main Airtel mobile line and applied for number portability. Airtel never responded. I sent them a reminder in January 2012 and finally the number was ported to Tata DoCoMo. Airtel also confirmed that I had no outstanding against my numbers.
I always paid my Airtel bills online from their website, www.airtel.in. After January 2012 I did not see any bill against any of my old Airtel mobile numbers. From April 2012 I started receiving calls from Airtel saying that I have an outstanding amount against my add-on number. I explained the whole story about the porting to the caller. After that every month I would receive the call and I would repeat the story. I also pointed out that my account on their website did not feature any mobile bill against my name.
On August 20 I received a call from a person claiming that he was the collection agent for Airtel and that he wanted me to settle the outstanding amount of Rs 2700/-.I explained to him, too the whole story. Immediately he went on the threatening mode and informed me, “I know your address. I know how to get the money out of you.”He would not listen to any of my explanation. He called me a second time and again threatened me. He also accused me of giving that microsim card to someone else, as if I am a terrorist.
After this I called up the Airtel Nodal Officer and explained the threat to her. She now claimed that my outstanding was Rs 3400/-.I asked her why the customer should be penalized for Airtel’s administrative deficiency. She also confirmed that the additional microsim card had not been used all these months. I told her that in the preceding months I had not received a single bill for that add on card. She claimed that Airtel SMSed me the dues on that number. She had no answer when I told her that the microsim was for use in an iPad so there was no question of my receiving any SMS. She promised to escalate the issue and get back to me in 72 hours.There was no call from her(Ms Sindhu) after that.
All was quiet in September and October and I presumed that Airtel had realized their mistake and cancelled all the supposed outstanding.Suddenly in November and again today,December 7th I got calls from the collection agent saying that my outstanding was now Rs 4750.
I again called up Airtel today and spoke to the customer service executive.She took down all the details and also confirmed that I had spoken to the Nodal Officer in August.The executive has escalated the issue to her reporting manager and given me complaint No. 47474102.
In fact the official Airtel site also showed that I have no outstanding:

I have no confidence that any one in Airtel really understands customer viewpoints.
Meanwhile I am running scared that the Airtel goons will be waiting to pounce on me.

Airtel Bill Paid in AIRTEL relationship center PUNE -SINHGAD road.
I found it is still not deducted from my present bill &amp; showing unpaid - Even after showing Proofs.
My repeated visits &amp; requests have been sheer waste of time &amp; Recently services have been also stopped.
I could not get good support from Airtel relationship center persons nor even Suitable person suggested to resolve Issues.
My faith in Airtel good services perished - I would never use it again.

Considering Unsesitivity of the AIRTEL - I decided today to abandon AIRTEL &amp; to go for better one.

Hi Sir/Madam,

I have received the bill for the last month and my complain was that from the last 3 years i havent received any bil and i normally get the information to pay the bill by phone . . .
but recently i found that in the current bill i have been charged the late payment charges of Rs 100 and i asked for the bill from the day i am using this no. as this means that i havent received any bill and when i get the call i normally make the payment and that means that with no fault of mine i have been paying the LPC with the bill, which is rediculous and whenever i call the cust services . . .after listening to my issue. . they inform me that the systems are doun and call after 24 hours. ..thatmeans whenever we call with the complicated issues . .ur representatives are not capable enough to help the customers and when u ask for the manager. .they hung up on you.
So will request you to check all my bills and give me the waiver of all the LPC on the bills as if i will not get the satisfactory response. . i will write the mail to Mr. Mittal and i will go to the consumer court

Regards
Shalini
ph. no. [protected]

This is regarding international roaming charges which airtel applied against mobile number [protected].
As per airtel one outgoing call was made from my mobile in international roaming. Call duration for that call was around 8 hours and charges around 96000 Rs.

I requested to disconnect the number and requested following information before paying the bill

1. Please share international roaming activation request which airtel received from me.
2. Is airtel allowing more than one hour continuous international call ? If yes, please let me know maximum allowed duration for international call.
3. Why charges exceeded credit limit ? Credit limit for my account was 28000 Rs.

Airtel was continuously saying there is no credit limit in international roaming.
I didn&#039;t get what is meaning of credit limit then.And I requested supporting documents where airtel claims that International Roaming charges will not come in credit limit. And why airtel sends message for credit limit if charges exceeds credit limit in International Roaming.

I contacted customer care and nodal officers for same information. In starting I received replied like

&quot;We investigated and charges are valid.&quot;.

But no body provided information requested by me. When I repeatedly asked to provide requested information they refused to provide me information because number has been disconnected.

My concern is why Airtel expecting money from me for disconnected number if they can&#039;t provide me information for disconnected number.

Email: [protected]@yahoo.co.in

This is regarding international roaming charges which airtel applied against mobile number [protected].
As per airtel one outgoing call was made from my mobile in international roaming. Call duration for that call was around 8 hours and charges around 96000 Rs.

I requested to disconnect the number and requested following information before paying the bill

1. Please share international roaming activation request which airtel received from me.
2. Is airtel allowing more than one hour continuous international call ? If yes, please let me know maximum allowed duration for international call.
3. Why charges exceeded credit limit ? Credit limit for my account was 28000 Rs.

Airtel was continuously saying there is no credit limit in international roaming.
I didn&#039;t get what is meaning of credit limit then.And I requested supporting documents where airtel claims that International Roaming charges will not come in credit limit. And why airtel sends message for credit limit if charges exceeds credit limit in International Roaming.

I contacted customer care and nodal officers for same information. In starting I received replied like

&quot;We investigated and charges are valid.&quot;.

But no body provided information requested by me. When I repeatedly asked to provide requested information they refused to provide me information because number has been disconnected.

My concern is why Airtel expecting money from me for disconnected number if they can&#039;t provide me information for disconnected number.

I am seeing all these charges invalid and requesting to resolve the issue.

Hi, I have been using [protected] for last 7 years plus, I have had a good relation with Airtel. For last month I got a bill of 6800, the usage has been never gone beyond 4000, I was surprised how the bill got so high. Called up the customer care, they asked me to call the apellate. Called them several times, they said, you used to get discount in last all bills this time you have not got, they will do the changes and have send it to the billing department. Their hasnt been a delay in payment ever, so I kept following airtel, calling them between 12 th of Jan to 30 th of Jan for a solution ( billing cycle 11th to 11th ). Finally when I called on 30th I was irritated and said them, if they cant give the solution today ( 30th is the due date of payment ) I will be not paying them. They never came back to me after that, I got consious and called them today again what had hapenned, as their was another bill of 6800 had been generated. The reply what I got from Airtel was that by mistake they had been giving me discount and now no discount was posibble and need to pay the same. I was surprised as I will be paying another 6800 for this month also. My usage has been same and hasnt changed much.

Let me know what can be done in this case.

Warm Regards
Nikhil.

Hello Sir/Madam,


I was using a broadband connection[protected]. The speed was 16mb

Billing period is 5th of every month.


1. By Nov 5th 2014, the connection speed was 512kb and i raised a complaint on that. It got resolved on

17th nov and i raised complaint on billing wave of for the non usage for the period.


2. By Nov 27th i raised complaint to shift my connection to another tower which 200 mtrs away from the

previous one. But Airtel told that they donot have facility and they would disconnect the line.

So my billing pending was only for the month Nov 2014 which is also should have some discount for the

non-usage of the period Nov 5th to Nov 17th 2014.


But Airtel is sending reminder to pay bill for the period Nov 2014 to Till date.


I am keep on talking to customercare and sending mails to Airtel on this every time and they dont turn up for this issues.


Please help to close this connection which i dont want to continue with Airtel.

Thanks,
Sashi N