Airtel Complaints & Reviews

Towards mobile no [protected], Airtel have on their own de-activated GPRS @10p/10KB without Rental " on 20.02.2012 ( which was initially activated on 20/09/2011 ) and, activated “ 500 MB 3G Free for 1 month After 0.58365GB 100% Free, 10p/10KB(Handset Bundle 3G offer) on 20.02.2012 without our consent.

This resulted in Airetl billing us for Rs. 7597.12 which we find very incorrect and exhorbitant as the referred number is being used by our daughter of 13 years old who may have downloaded games or applications from Android Market onto the handset. But then, it should not be costing so much.

On taking up / making a complaint with Airtel to provide us with day and time wise complete details on usage / billing of 2G/3G ( as we found only 403airtelgprs.com etc against all entries of each day of billing in the bill received ), instead of providing us with the details as been requested, we kept receiving calls and emails which only re-affirm on the very point of activating / deactivating the 2G/3G service on their own and without customer's consent on the same.

As late as yesterday, i.e. 17.05.2012, though Mr. Anthony Prakash from Nodal Office, Andhra Pradesh offered a delayed revert, it only reiterates same old and unjustifiable story.

As our question / complaint with Airtel is still not redressed to our satisfaction, seeking your intervention in nullifying the charges levied for no fault o[censored]s.

In the meantime, we have made the payment of Rs. 7,597.12/- on 12/05/2012

Despite reverting to Applete of Airtel yesterday on the very fact that, we are not going to hang up our boots on the very issue on WHY DID AIRTEL

1. Deliberately resort to Deactivating “ GPRS @10p/10KB without Rental " on 20.02.2012 ( which was initially activated on 20/09/2011 ) and,

2. Further resort to activating “ 500 MB 3G Free for 1 month After 0.58365GB 100% Free, 10p/10KB(Handset Bundle 3G offer) on 20.02.2012

Without our consent, we have not received any revert as yet.

To be more precise, for my own other personal number ( [protected] ), upon changing my handset ( sometime around March / April 2011 ) When 2G / 3G service was not activated by AIRTEL on its own and I had to make a call and opt for it, how come AIRTEL activates this service for this number [protected].

Further, we have requested Airtel to STOP / DISCONTINUE 2G & 3G SERVICES TO [protected] immediately and confirm and sought a revert with complete details ( in place of 403 airtelgprs.com against each date o[censored]sage ) of 2G/3G services that AIRTEL PRESUMBALY CLAIM ON AVAILING THE SERVICE for [protected].

As Airtel seem to be exercising ignorance to our complaint, we seek your intervention in the matter so as to ensure Airtel nullifying the charges levied for no fault o[censored]s.

Madhusudhan, [protected]

I opted for MNP from Tata Indicom to Airtel(CUG - L&T Metro Rail Hyd Ltd). Application was given on 24th of Apr 12. With various followup at last MNP was provided by Airtel on 7th of May 12.I was in touch with one Mr. Swamy - representing Airtel stationed at our office at cyber towers, hyderabad and on Mr. S Ravi of Airtel for MNP. However a few days later i received sms stating i have not filed the application and hence connection disconnected, and only incoming was allowed. On the advise of airtel representatives, i had submitted application along with all proofs (As advised), still my connection was disconnected on 21st May 12. When i enquired with the representative - i was stated i have not given proof of residence properly to which I pointed that as per their advise only i have submitted the documents. However, i gave one more proof (this time driving liscence - LLR)again on advise of your representative on 14th of May 2012. To my surprise till now (18/05/2012) my number is not activated. Now this representatives are stating the proof is not enough after submitting the proof only after their advise. I want to move out of Airtel with the same number to any other operator, thru MNP. I am fed up with Airtel representatives and their arrogance in speaking with customers. Hence Kindly sort out my problem ASAP and let me move to other operator with same number.
Thanks
Venkat
[protected].

Hello, I was looking for a broadband connection to my house and i booked a connection through online from airtel broadband by paying 500 rupees advance online. It was booked almost 40 days ago, no one bothered to check the feasibility test or installation of broadband.

Called up airtel customer care many times either they put on hold for a long period and disconnect or they say its an invalid application number or payment reference number. I have a screenshot of the amount paid of airtel website with both application and payment reference number.

I am tired i just need the amount 500 rupees back. Please help.

Thanks,
Umesh
[protected]

on 14th may 2012 i realized that my balance was unnecessarily deducted around 250 bucks...
wen i called them to complain they only gave me a complain number and dis nothing til 18th may(they had promised that they will revert the balance til 16th may by 6 pm) nothing has been done so far... i called them twice and the put me on hold to talk to some senior and in spite of me not willing to talk to any senior they forcefully transfer my call on some hold and then there is no reply.... till now my balance is deducting and its around rs 300 til now that has been deducted...

my mobile number is [protected]

I had complained to Airtel DTH about Signal problem in my Setupbox against Complaint number 18684992. Executive informed us that the visit will cost 100 for which i agrred. the service engineer visited and changed something and the signal started coming. But the received signal was pixaliting and the picture will stuck in between. randomly the screen would go blank. When informed the engineer told that when we keep the box ON for an hour this would be solved. We waiting the whole day and when the problem not resolved, we called up the call centre and came to know that the complaint has been closed. I never confirmed the problem has been resolved. When informed about the problem, they asked me to file new complaint and the visit would be chargable again.

When iam paying for the service, how can airtel close the complaint without confirmation from my side?

I have the airtel no. [protected], on which there was a plan 39 in which airtel to airtel calling rate was 0.10 paisa, on 13 may i have renew that plan with 39 rs top up but since then i have been charged 1.02 paisa per call. i have given 2 complaints to airtel site and also contact to customer care centre but the problem is not sovle by them and i have already charged 90 rs in 3 days. please look into the matter.

i lost my mobile with aiertel prepaidsim no [protected],iasked stop the activity and took duplicate sim in airtel office jayanagar 4th block near simming pool (corp) they said it is activated on 9/05/2012, it is not yet activated,again i took new airtel sim on 22/04/5/2012 no [protected] prepaid it was worked for a week on 12/ 05/2012 it was dis connected on the reason of adderess verification then verified activated, again today
it is deactivated,tension caused to me from this activites and i mailed complaints to airtel nodal officer, i feel that might be the reaso pl do needful
with regards
M.RAMAPPA.

Hi...
I am using blackberry curve,airtel provider.I want to block a particular number from calling me,but when i try to block it asks for a password and i dont have it,so i would like to know the password for my handset.

I have been charged Rs.2 everyday from almost one month for KANNADA MOV MMS 2 which i havenot requested for.
Please deactivate KANNADA MOV MMS 2 this service for my airtel network numbers [protected] and [protected] .
I have tried to contact customer care regarding this but it always ends up with the recorded message.

The airtel customer care service is pathetic. I donot understand why has airtel become a money grabbing company from innocents and from customers who havenot requested for these kind of services.

I request you to please deactivate KANNADA MOV MMS 2 service ASAP and refund the money which was charged for this service.

If any action is not taken for this request would change the network for these numbers or throw these Airtel SIM Cards.

My Airtel Network Mobile numbers
a) [protected]
b) [protected]

Hi,

I am a user of Airtel Broadband Connection (Number :[protected]. I got a billing issue for the billing cycle Mar-Apr 2012. This is because of wrong commitment from Airtel executives! The fact is explained below :

On August-2011, I got a call from an Airtel executive officer regarding 500/- top-up plan. Below is what he committed to me:
“There is a Rs.500/- top-up plan offer. In this offer you will get unlimited local and STD calls all over India. This is valid for 3 months and if you are satisfied with this service you can continue using this and if you’re not satisfied you can de-activate the service.”; so this is very clear that activation or de-activation is totally up to customer’s decision.

So, the service got activated on Sep-2011, i.e. on next billing cycle, and it continued till 6th Dec 2011. As the 3 months valid period was over on Dec-2011 and there was no request to de-activate this service, they again activated the Rs.500/- top-up plan and as per the commitment it should be continued until and unless there is a request from customer to deactivate the service.

But, they have deactivated the service on 6th Mar 2012 without even any request from customer to do so or even informing the customer and the bill for Mar-Apr came around Rs. 5700/- which should not cross Rs. 1800/- (Broadband 1099/- + Phone Charge 500/ + tax). Addition to this they were cheating me by charging false DSL usage of Rs. 85/- for 5 months which they agreed to do the waiver.

So, kindly take this request seriously and stop this monopoly rules by Airtel and provide me the correct bill, so that I will be able to pay the bill and close my broadband connection.

Thank you very much.

dear m/s,
i have purchased nokia 100 handset on 11/5/2012 i was told that i'll be getting 100 local airtel to airtel calls n 400 sms's free but nou i'm getting charged for all call's even to other airtel no's so tell me what can i do. You can refer my contact no.[protected]/[protected]

Hi,
I am using 3 G data plan of Aitel in every month and recharge Rs/- 450 for 1200 MB and Rs/- 675 for 2.5 GB, but i have faces very crisis of network of the area of Rajabazar,if not possible of given Network than how sale of Airtel 3G in this area.

PUBLIC KO BEWKUF BNANA HAI .or BINA MATLAB KA SIM CARD DEKE KO CUTOMER KO FASANA HI AIRTEL KA KAAM HAI.


contact detail- [protected]

AIRTEL MOBILE 98868844XX [|BAL|Qrc[protected]|]

Since i have activated BBM plan Rs 129, which gives me BB messenger free along with Local and STD SMS free for a month.. THE issue i am facing is that Airtel keep deducting small amount of money from my account even if my handset is in idle state... i have not activate any other service except BBM.. in no time all my balance money is deducted... after complaining they returned deducted amount said this is ONE TIME benefit.. but the problem was not solved again the same deduction.. I was told that it is GPRS but i dont use any internet and other services..

After i was told that write to Airtel BlackBerry Department to solve this issue... I emailed to Airetel BB but it is since a week there is no response and now before BBM a month plan supposed to end by 25th of this month is prior shut down so unable to send SMS and BBM to anyone..

What a pathetic service of Airtel, If this issue is not solved here then i have only one option to do portability.. o

Hope this message reaches to Airtel...
Sabir

refenrance number- PR[protected]
Takdir Singh Ruhil

Today in the afternoon all of sudden my phone account balance was deducted of Rs. 34 without my consent on calling customer care for refund and asking why this has happened they told it is some kind of auto renewal. . i want it back.

it was closed without any information

Hi,

We took Airtel Broadband connection just few days back and it is not working since last Friday. We filed the complaint #15632496 and #15804410 twice but no action is not taken till now.
We have called customer care more than 15 times but no luck.

1. Ms Priya from Collections department called me on 14th May at 12.06 PM from [protected]. She called without going through my previously raised concerns for right compensation amount.

2. Ms Priya in her above mentioned call told a final settlement amount to be Rs. 3000/-. I clarified that I am not happy with such a small compensation as AIRTEL has troubled me for over 4 months. However, I agreed to pay this amount to close this issue for good. Ms Priya clearly confirmed that the case will be closed and a confirmation mail will be sent to me within 30 minutes of making the online payment.

3. Today (on 15th May), I again received a call from Ms Priya at 10.26 AM from [protected]. I mentioned that I will be making the decided payment today and I want the agreed upon confirmation mail within 30 minutes of making the payment. Ms. Priya clearly agreed to this again.

4. I called Ms Priya on [protected] at 4.52 PM on 15th may to walk myself through the payment procedure. I finished the payment of Rs.3000/- and gave her the transaction number. After this I requested for the decided confirmation mail mentioning about the closure of the case BUT SHE SIMPLY REFUSED IT !!!! SHE MENTIONED THAT SHE NEVER COMMITTED ABOUT ANY SUCH MAIL AND MISBEHAVED WITH ME!!!!

This was completely shocking for me as despite showing the intent for making the payment (and finally doing so) I did not receive the compensation amount I asked for. I simply agreed to make the payment as I do not want this daily headache with AIRTEL and I want to close all ties with AIRTEL. Above mentioned communication can be checked in my mobile recordings and I can provide approval to get recordings.

I had to complaint to airtel digital tv by customer care number and said to solve this problem but my problem not solve till now.its two times already complaint but not any response.

complaint no.18680193

my airtel digital tv no [protected] and my mobile number [protected].

please sir help me for this problem.

I have purchased new Airtel prepaid mobile sim no[protected] mobile no [protected] two months ago by giving all valid documents. mobile phone was rarely used as validity was upto 2015. No addresss verification was made.There was sum balance of Rs 100+. Now sim is disconnected with balace amount. I have contacted local customer care centre and nodel office Indore. But they replied that paper was not submitted hence sim was stopped.
Now I request to please get my above sim in working with balance amount.
Thanks. Dinesh Kumar Jain e-mail dkjain.[protected]@gmail.com. Mob No [protected].

I have bought new airtel conncetion from Mahalakshmi Enterprises
Shop No-1-2-25/11,Dr-Atmaram complex , Main Road, Hydernagar, Opp Vasanth Nagar Main Gate,Kukatpally500072 Hyderabad on 11/05/2012.I have asked them to when can they install the Broadband; they informed within 2 days they will install.

But still today none of them appeared.

I had even tried to call the person Prasad which has given me commitment for the same but not picking up my call his no is [protected].

At the time of payment he said i will start the connection any how within two days you just give me the advance and documents.

Can anyone suggest me can i file consumer court against their wrong commitment?

Also warn other for not going to this shop as they are doing frauds by not proving the service as per their commitment

Myself Roma Bhatia, working with Adani Group, I am facing network problem despite of my office being located in the centre of the ahmedabad city.
There is hell lot of problem while calling and messaging and also GPRS is half of the time not connected. And above this if we call customer care, they are unable to handle our complains well. From my past experience I have learnt that calling customer care is just a waste of time money and efforts. Atleast we could expect that the managers would handle the grievances of the customers but am sorry to say that we have not got any kind of support yet. Managers and other staff are inefficient to deal with customer and cannot handle their grievance well.
Based upon this experience I now repent . The services provided are unsatisfactory & pathetic, brand name of Airtel is huge but the support and services provided as experienced by me was depressing.