Airtel Complaints & Reviews

For somebody in airtel responsible to hear the customers PLIGHT

COMPLAINT COPY SEND TO AIRTEL

Response from your staff is adequate for record purpose but USE LESS in solving a minor or trivial issue.

I have an AIRTEL MONEY account, of which the MPIN is blocked only after the first transaction (I am said owing to my using wrong PIN). Now the executive checking my antecedents say my date of birth is wrong (actual date I gave on phone is not what you have on your records, god knows how it is wrong with you). Now I approach your side on cell (numerous times and numerous hours) I send plenty of emails. Your prompt staff call me N number of times, say "SORRY FOR THE TROUBLES" assure to solve it "IN 24 HOURS" Later send SMS and assure to solve it in "THREE WORKING DAYS".


I do not understand how FOOLISHLY you people take the customers for A LONG LONG RIDE.


Yesterday also I was called by a GENTLE MAN from your side. Asking VERY SWEETLY "SIR PLEASE CONFIRM YOUR DIFFICULTIES ARE OVER/YOU ARE SATISFIED" etc, when you did nothing to solve the issue FOR 2 WEEKS.

PROMPT RESPONSE ( is it a drama) BUT NO ACTION SINCE TWO WEEKS.


FORGETTING MPIN IS NOT THE END OF THE WORLD. Please check up with (even some sundry) people who conduct online payment (how they solve mpin related issues).


I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back. Again send number of mails to you. NO USE.


You have a beautiful structure for customer care and grievance redresses.

1. Customer care

2. Nodal Officer

3. Appellate Officer etc etc. Action or reaction is shame for not only Bharti Airtel but for all customers using your services. I feel ashamed of my self.


You could not find a solution for a silly issue for 2 weeks " ONE CUSTOMER FORGOT HIS MPIN"

I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back and I would like to know what action you have taken on it.

Read my numerous mails on this silly issue and say to me "GO TO HELL" because you conduct a huge drama on customers

Irritated
[protected]

Response number AM[protected].

Hi All,

I request your attention on the bad quality of customer service provided by Airtel Digital TV in recent past. As summary of my experience, I would like to highlight that I have tried all possible means to get the resolution of my problem but it still exists. Please see below the date wise (Year 2012) summary of the event:

Airtel digital TV connection customer ID - [protected]

27th Apr: Registered a complaint for "NO SIGNAL" in Airtel Digital TV thru customer care number "[protected]" with complaint reference number "18197872".

28th Apr: Complaint was resolved by Technician without fixing the problem with comments "Customer not contactable". I did not get any communication from Airtel and waited for problem resolution.

29th Apr: In the morning, I again called the above customer service number to get the status and I was told that my complaint has been marked as closed. When I asked them about the reason, they said customer was not contactable; but when I asked which number they tried, they did not have any answer. I called at-least 5 times to get the proper status of my problem but phone was put on hold for different reasons and call was disconnected. Airtel can check the records.

I again called on the same day in the evening and requested to re-open the ticket, they confirmed me that my problem will be resolved in next 1 hour and I will get a call back for confirmation, but I did not get any call back and the problem still persists. Later, on the same day, I sent a mail to dthnodal.[protected]@airtel.in email id for escalation and timely resolution of my problem but no response.

30th Apr: No response or communication from Airtel. I sent couple of follow-up mails in the morning and evening to dthnodal.[protected]@airtel.in with Cc: [protected]@in.airtel.com. But again no response.

1st May: I received a response on mail from [protected]@in.airtel.com stating that complaint for video issue has been registered with the Service Request number "18263266".

2nd May: Problem was actually resolved by the engineer and he demanded for Rs.100/- as service charges. Few points to note here are
1) Customer care executive did not inform me in advance that some service charges would be levied.
2) Problem was not in my home, instead it was because of improper installation or bad weather, where as customer I could not do much to fix it or prevent it.

We were already pissed off by the service provided by Airtel and denied to pay the service charges. The engineer said that the problem will happen again for sure and he will not come again to fix it.

On the same day, the problem re-occured again, I am not sure if the engineer had any role to play in that.

3rd May: We registered the complaint via customer care and requested the problem resolution. We were told that the problem will be resolved by 3:30 PM on 4th May.

4th May: I called the customer care again and talked to Floor supervisor Santhosh, he confirmed after cross checking me that for this case, I do not need to pay Rs. 100/- service charges and the problem will be resolved by 3:30 PM on 5th May.

5th May: In the morning, I again called the customer care and asked for the status. This time I was told that the problem has been closed because I denied to pay the service charges. This is not the first time the problem has been resolved without discussion / agreement from my side.

On the same day, I sent another mail with details of my overall experience to dthnodal.[protected]@airtel.in with Cc: [protected]@in.airtel.com and asked four questions in this mail:
I want the answer to below questions:
1) What is customers fault in above case for which he should pay service charge? (Except that he has Airtel Digital TV connection)
2) What are the options available with customer to fix the problem without paying these repetitive service charges?
3) What is the guarantee from Airtel that after paying the service charge the problem will not re-occur with-in next 10 mins to next 10 months?
4) What is the best option available to any customer to get the problem resolved ON TIME.

But again no response.

6th May: I got a call from Airtel Karnataka Nodal Office saying that it is mandatory to pay Rs.100/- as service charge for each engineer visit after six months warranty period. But I asked the above four questions on the call, they did not have any answers. I requested them to send me a confirmation on mail with answer to above four questions.

7th May: I got a response on mail from DTH.[protected]@in.airtel.com saying that it is mandatory to pay Rs.100/- as service charge for each engineer visit after six months warranty period but no answer to above four question.
Nodal complaint Reference No. is "[protected]"

I am highly dissatisfied with the quality of service provided by Airtel and moveover interest shown by authorities to resolve the customer concerns. I have already paid my subscription fee till December 2012 and owns a HD recorder box. I have requested Airtel to either provide good service or refund my money paid towards subscription (till December 2012) and Set top box.

Please help me in redressal of the problem.

Regards
Sachin Jain
[protected]
Sachin.b.[protected]@accenture.com

Dear sir,
I am boking a Airtel DTH connection from my debit card on[protected] , i am not getting the connection , from airtel site we get the frod answer .
Ab. Hamid
Mob-[protected]

MSG from service provider
Transaction ID
Saturday, 21 April, 2012 8:37 PM
From:
"Deepak Soni" <Deepak.[protected]@vertexgroup.co.in>
Add sender to Contacts
To:
prakash.[protected]@yahoo.com
Dear Sir ,

Your Transaction ID Is [protected]
And Booking ID Is 81511
Regd. Mob. No.-[protected]
Regards
Deepak Soni

I had bought a post paid SIM from Airtel on 24/10/2011 wiht daily local 100 sms free with rental of rs.60/- .The talk plan was power talk plan of Rs.99/-. My SMs of Rs.60/- buffer was activated only on 16th Nov.2011. This SIm with NO.[protected] was bought only for the sole purpose of sending bulk SMs to Sales Manager. They overcharged me with Rs.1937.00. The matter was taken up with REach Mobile, Anna Nagar, Chennai from where this SIM was bought and they asked me not to pay. In the meanwhile I started getting calls from Collection executives of Airtel. The matter was taken up with Senior Manager, Mr.Dhinakaran of Customer Care who also agreed that I was overcharged and asked me not to pay. On repeated calls from Collection executive despite this, the matter was again taken up with Mr.Dhinakaran who promised to take it up with the Collection executives and promised that henceforth I will not get any calls with abusive language and threatening calls and also mail confirmation for overpayment will be done. No mail came. Finally again on 6th March, 2012, Notice was sent to me through Legal Advocates. As I am working, I had not time to take up legally and was no inclined to spend any money for the legal services and not to avaoid any legal hassles I went and paid the money At the Airtel outlet, Reach Mobile, In the meanwhile had gone twice in between to Airtel outlet to enquire about the status and the matter with them, Sr.Manager , Mr.Suresh, refused to check and divulge the details of the payment on two occassions and was utterly rude and discourteous and both the time gave excuse that the server is not working etc. After the payment was made by me on 14th March, I could finally meet the Branch Manager, Reach Mobile and he put me on to the executive who issued this SIM and who also confirmed that I was overcharged and as The Store Manager , Miss Abhirami was available, the matter was brought to her notice. After that have 3/4 times got in touch with REAch MObiles and Ms.Abhirami who both promised that the matter is under investigation but they are yet to revert to me. IN the meanwhile as the harrassment continued before I made the payment, I approached Appallette , who after various exchanges of mail, agreed that I was overcharged and that I should appraoch the Reach Mobile for refund. This matter was also brought to the notice of Reach Mobile and Ms.Abhirami and also mails exchanged were forwarded to them, but they are yet to pay me the refund. Hence request you to Kindly take up the matter with Airtel for MobileNo.[protected].

Expecting a favourable reply from you at the ealiest.

Hi ,
I have raised an International Roaming request on Wed 2nd May for mobile [protected].My sister is due to travel to Australia on Sat May 5th and she required this service for her work there .The payment of 3000 was accepted in Koramangala Bangalore Airtel Office by Airtel Officer Ramya and i was assured the service will be activated on Friday 4th May..On Saturday i was shocked to see that the service has not been activated .On checking with the customer care ,the payment has not yet been updated by the Airtel office and so my sister had to travel to Australia without any International Roaming resulting in her being completely cutoff from any kind of incoming /outgoing communications. More ever she was unable to give or receive calls from the people who were supposed to pick her up causing unprecedented difficulties to her and mental anguish to her and my parents .It is the 7th May as of today and there has been no progress of this request even after speaking with the Airtel floor manager Abdul Hameed and Pankaj(Bangalore)
I have been talking with these representatives for the last 3 days trying to get this issue resolved .Moreever i have given them the transaction details of the money being debited from my account by Bharathi Airtel .I have been charged Rs 3000 and the service has not been provided at the required time .Negligence by Airtel has led to a girl being completly cutoff from others in a foreign city and this is simply unacceptable

Sir /Mam,

My mobile prepaid balance is unnecessarily being reduced for some unknown calls which are not made from my mobile. I request you top please take an action on this as soon as possible. My Mobile Number is [protected].

Thank you,
Swaroopa Harjule.

SIR,
I GOT A MESSAGE FROM AIRTEL ON MAY/6/2012 AT 9.30 AM THAT THANK YOU FOR CHOOSING AIRTEL TV ON YOUR AIRTEL TV ON YOUR AIRTEL MOBILE . YOU HAVE BEEN CHARGED RS 95.00 FOR 30 DAYS. I NEVER REQUEST FOR SUCH A SERVICE AND I ALSO DO NOT KNOW WHAT IS THIS SERVICE . I DONOT UNDERSTAND WHY THEY DEDUCATED THE AMOUNT FROM MY AIRTEL ACCOUNT. I WANT THE AMOUNT BACK IN MY ACCOUNT


REGARDS
ER MUSHTAQ AHMAD DAR
MOBILE NO [protected] (JAMMU AND KASHMIR)

hello and good evening everybody.my name is rajdeep singh.i have ported from vodafone to airtel a month ago in my city.everything went fine.i got services well till 20 days and after that my sim is made out of service as they ask for resubmission of documents.
i went to the retailer and submitted it again.the airtel official guys who collected my documents also sighned it and took it.but my sim is yet not active its almost 15 days . the distributor is called many a times by the retailer he always says it will be done by tomorrow

its my most important official number!! i need help .
the retailer gave me the number of that distributor and i called him but still the problems remains

my airtel number where am facing the problem is - [protected]
distributor number is - [protected]

i would really appreciate if anybody help me out am in serous trouble

This is Sanjay from Mumbai. This is to let all the customers of Airtel know that there are many fraudulent cases on the mobile bills generated by Airtel. For 3G usage i took a plan of Rs 200 (for usage up to 500). My usage was very less (not even 200 MB), but i received a bill of 2500, with a mobile Internet charge of Rs 1350. I have been witnessing it for the last couple of months. Also, i saw there was a huge fluctuation in the generated mobile bills for each month. My bills for the last 5 months were 621, 1850, 3880, 632, 2450. This is definitely not the correct amounts. So anyone deciding to switch to Airtel, please take these stuffs into consideration and i would reckon you opt for other mobile operators. Strictly NO to AIRTEL.
Should you need any other details on this please do not hesitate to mail me at meetsanj.[protected]@gmail.com.

My son purchased an AITTEL 3G (HUAWEI Mobile Broadband No.CE 0682) for me at Mumbai in early March,2012 during my vacation there. On my return to Asansol I approached the AIRTEL office for changing the SIM card. I was advised to get the same changed at Sri Ganesh Agency, Asansol Bazar. I was given an alternate SIM card No. [protected] at a cost of Rs.750.00 although it was supposed to be free replacement. After replacement I am unable to connect to Internet as it is getting disconnected seconds after establishing connection. I am not receiving any support from the vendor nor any advice from AIRTEL.

I have complain many times regarding re-orientation of dish antenna to SAT2, but my request is unheard for last 3 months. I had contacted customer care also and they give me a complain no.. After 20 days, they gave a false message that my complain has been resolved. Lastly they gave me a mobile no. of local dealer, but the call to that mobile no is either unattended or disconnected. I am not getting the Doordarshan, the national channel and many more. Please get my problem attended at the earliest.
Anil Kumar Jha
Customer ID [protected]
Cell - [protected]
D-8, Urja Nagar, Gevra Project - 495452
Dist - Korba (chhatisgarh)

account number : [protected] airtel number : [protected]


payment response

The transaction has been denied by the bank. Please try again.

* Cards of International origin are not accepted

Quick Tip: To know more about your account, login to www.airtel.in/myaccount. Mobility customers - To know your last 3 mobile payments dial *121# (Toll Free). Fixedline customers - SMS PMTFL to 121 from registered alternate airtel mobile number

Above is the error I get while I try making a payment on Airtel
Standard Chartered is my bank account and is available in the dropdown list.I have complained many times and artel calls and informs each time that the issue is solved.

Really Frustrating!!!-

Binoey
[protected]

Hi

On the afternoon of 22nd April 2012, something came over me and I decided to upgrade my existing Airtel DTH STB to HD DVR. So I call Airtel DTH customer care and some lady picks up the call and explains all the plans and says that I have to pay INR 4990 for the HD DVR. Alright, so I pay the amount over the phone only using OTP from HDFC bank via IVR. Once the payment has been received and I get an HDFC sms saying that my card has been charged, that person immediately says that they dont have the DVR in stock and it will take 7 days. Since I was planning a vacation anyways, I say OK and once their field agent calls me a couple days later, I ask him to install it at my place on 3rd May 2012.

Diligently, I call that installation guy back on 3rd May only to find that he is busy. Finally after a lot of cajoling, he installs the new HD DVR at my place by 5.30 pm on 4th May 2012, packs up and leaves with the old STB and promises that everything will be activated within 30 minutes. Thats when the nightmare starts.

From around about 6pm on 4th May up until now (6th may 1am midnight) I have made at least 20 phone calls to the Airtel DTH customer care 12150 only to be snubbed saying that my upgrade payment of INR 4990 that I had made on 22nd April 2012 has not been updated in their system. I spoke with at least 10 different junior executives, 4 different senior executives and even 1 back office team lead (Mr Deepak) who was so confident that my system would be up and running in the next few hours volunteered his phone number ([protected] which he is not supposed to divulge) to me. Now, when I am trying to call him up regarding his false promises, he just picks up the phone and says that he is hanging out with his friends and cant help me on a saturday night.

The most frustrating part is even after so many calls to their customer care and a verbal confirmation from the back office team lead Mr Deepak that that amount has been received by Airtel DTH with only the problem o[censored]pdating in their system pending, there has been absolutely no action taken by the team to resolve this issue. With the money safely pocketed they seem to be absolutely not worried about the fact that they are taking their customers for granted.

I either request immediate activation of my new HD DVR or a full refund of the charges made on my card so that I can make alternative arrangements from other DTH operators that provide better service to their customers

Customer Name: Kartic Ramesh
Customer ID: [protected]

To whomsoever it may concern,

I called customer care and informed to Mr. Ramesh regarding the cancellation of my broad band connection.

Hope to get it resolved.

F. Antony Jayakumar

From: Jayakumar, Antony (India)
Sent: Friday, May 04, 2012 1:44 PM
To: '[protected]@in.airtel.com'
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

To whomsoever it may concern,

Its not regarding billing which is of most concern.

I have requested in below mail for disconnection of internet/broadband connection.

Is it taken care? If yes reply.

Thank you for the usage checking using login details in your portal which I will check to verify if it is required.

Pls do the needful with urgency.

Regards

Tony

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, May 04, 2012 11:07 AM
To: Jayakumar, Antony (India)
Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], regarding billing and usage data for airtel account number [protected].

Thank you for writing to airtel.

We would like to inform that as per our records network issue has been resolved with in given service level agreement. Hence no adjustment applicable.

Further, we would like to inform that we do not have the privilege to provide the data usage.

We would like to inform you that to view the unbilled usage of your account, we request you to follow the procedure given below for the same:

1. Logon to our website, www.airtel.in/myaccount

2. Please login with the given username and the password and you would be able to view your billing related details.

3. Click on "Account information" option

4. Click on " DSL ID under airtel number"

5. Click on " view unbilled" to view the summary of the unbilled usage details.

6. Click on "click here" to view the details details of your unbilled usage.

Please note that the unbilled usage may be availed within a time span of 48 hours of your bill generation. Hence, we request you to wait till the next bill generation date to get the details of the bill.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


Warm Regards,
Harshini H
customer care executive
bharti airtel limited.


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E6296891EA2C...⇄ 0 C D7998E5256F9AFC1C6180CA1E61A0E52461A2E5296AA8E5276B92FD 5 6 D F74&refno=Qrc[protected]

[protected]Original Message[protected]
From: Antony.Jayakumar
To: [protected]@in.airtel.com
Cc:
Sent: 03/05/2012 11:01:04 PM
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

To whomsoever it may concern,

Still my problem is not resolved and I did not receive any confirmation.

I again reiterate that I was unable to use my broadband for many days and will
be paid accordingly. I request to send the usage data prior producing the bill.

Thank you and best regards
F. Antony Jayakumar

From: Jayakumar, Antony (India)
Sent: Monday, April 30, 2012 4:58 PM
To: '[protected]@in.airtel.com'
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Dear Mr. M. Simon/to whomsoever it may concern,

Pls find enclosed the following details as per below mail for your necessary
action

A/c # [protected]

Broadband a/c[protected]¬_kk. ¿ to be cancelled

Airtel Land line # 080 ¿ 41105610 ¿ to be retained
Thank you and best regards

F. Antony Jayakumar



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Monday, April 30, 2012 4:25 PM
To: Jayakumar, Antony (India)
Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Dear Antony Jayakumar,

Ref: Email Dated 30/04/2012, requesting for Cancellation of Broadband
connection.

Thank you for your mail to Bharti airtel and the opportunity to assist you.

We request you to write an e-mail directly to [protected]@in.airtel.com with landline
number along with the state code in the subject line of your e-mail to initiate
further.

We hope that we have been able to assist you suitably.

Please do write in for further assistance.

Yours Sincerely,
M Simon
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
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4B4F[protected]C4DBEC2C5C8C934B3144FB0D23254BAD33656BBDD206CADD43F454BBCC4CD&...⇄
=Qrc[protected]



[protected]Original Message[protected]
From: Antony.Jayakumar
To: [protected]@in.airtel.com
Cc:
Sent: 30/04/2012 01:25:22 PM
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Hi Rekha,

I had made a request for disconnecting my broad band connection and they were
supposed to call me on the same in 24 hours. (by yesterday).

I wanted to retain the land line number and disconnect the broadband
connection. Pls let me know the best plan.

Pls call me.

Regards,
F. Antony Jayakumar (Tony)

I had a 5 years vodafone postpaid connection that was ported to AIRTEL on 17th of march. I submitted all the necessary documents. On 3rd of april my number got deactivated due to non-submission of the documents as said by the Airtel outlet official's. I submitted the documents again but nothing was done in this regard, they once again told me for the submission of the documents. I submitted my documents thrice at the Airtel outel. After so much of hustle my number got activated and that process took a week. Now, on 3rd of may my number got permanently disconnected and when I spoke to a Nodal officer, he told me it was due to the non-submission of the documents and nothing can be done in this regard. But according to the Airtel outlet, they have forwarded all my documents to the desired Airtel authority. I have also spoke with the officials at the Airtel Appellate office but in vain. None helped me out. I'm suffering a lot becauses of this unnecessary harassment. I hope you will look into this and make the best out of this.

Thanks & Regards,
Kritarth Jham
[protected]@gmail.com

hi, i m rishabh malik from sonipat ... i used airtel digital tv.... the service given by them is very very bad...... from last two days it shows error code... wheb i complaint they cut off the call... wen v call they charged 12 rs. from our mobile number [protected]...

From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 19 April 2012 17:53
To: 'S.D. Kureel'; 'nodalofficer.[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'
Subject: RE: Help needed!

Sir,
It’s extremely unsatisfactory that I have not received any response from your such a reputed company.
It seems ISO /QMS system has become non-functional as customer queries are not being attended to.

Requested to please resolve the issue.

Rgds,
SHIV DAYAL KUREEL

From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 12 April 2012 13:05
To: 'nodalofficer.[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'
Subject: FW: Help needed!

Sir,
May please see the details in trailing mail.
Matter was discussed with Mr Rishiraj Singh, your local head at Kanpur, but finally satisfactory solution could not be suggested.
Needful solution may please be provided at the earliest to the issues and concerns raised.

Rgds,
S D Kureel
SM (M-WL) /BSO Kanpur
Ph:[protected]
Mob: [protected] /[protected]
Mail: [protected]@sail-steel.com


From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 07 April 2012 15:36
To: 'rishi.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'
Subject: FW: Help needed!

Sir,
We are yet to receive solution from your end.
May please do the needful.

Rgds,
SHIV DAYAL KUREEL


From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 29 March 2012 17:16
To: 'rishi.[protected]@in.airtel.com'
Cc: '[protected]@gmail.com'
Subject: Help needed!

Dear Sir,
As discussed and detailed over phone today please find my details as under:
SHIV DAYAL KUREEL
Previous Airtel cell : [protected] (package plan for SAIL)
Existing Airtel cell no: [protected]
Matter of concern: Current no[protected] dated 18.03.2012 which has surpassed all my limits and is non-reimbursable .

I have been your regular customer since 2005 with understandably good usage and payment tract record.
For over last two years I have been using internet package of Rs 400/-, often despite erratic services from your side I have never made an issue.
Often for quite long periods of time I have not utilised your internet services , but package of Rs 400 or of Rs 98 as remained activated on my above mobile nos. Because of non usage or under usage in the month of July’11 I had given a request to change my plan from Rs 400/- to Rs 98/-, surprisingly it was not change till 17.12.2012 when I personally visited your Arya nagar customer service outlet, and finally it was changed to Rs 98/-.

It is not understandable where from credit limit of Rs 3300/- has provided to me, last month I remained in official field duty and my official mails got downloaded on my mobile. Without prior intimation my internet service was discontinued. I may please be allowed ask why my limit of Rs 3300/- (if given at all by you) was allowed to exceed beyond free package with downloadable bytes limit as allowed against Rs 98/- package. ( you may please advise your technical wing to incorporate / devise system whereby on exceeding threshold of anyone’s eligibility package, system should trigger automatic stoppage of net services-This is an scope for improvement in your kind of system)
You are requested to please where I’m mistaken and why should I be penalised despite being in long association with my company as a whole.
Having NO fault of mine I request your good position to consider waiver of excess bill of Rs at least Rs 5000/-.
I’m ready to switch back to my original internet plan of Rs 400/- or even more subject to my corrected bill amounting below Rs 1500/-.

For your kind help in the matter please as my company will not reimburse the excess bill amount beyond Rs 1500/-in month.

Rgds,
S D Kureel
SM (M-WL) /BSO Kanpur
Ph:[protected]
Mob: [protected]
Mail: [protected]@sail-steel.com

loction change
dish location change
I have requested for the Relocation of the Air tel Digital TV on 15june 2011 in the Air tel Dth Customer Care, I was told that Engineer will come at 2 o clock on 23June 2011 My complete id 9344648and fix it at the new location but Engineer not came.

I called again to the Customer care for the same, they gave me the time of 3 pm of 26 June 2011, my complete id 9433548for the installation of the Air tel TV, but the Engineer didn't come.phone no [protected] And 27 june 2011Complete id 9468607 Engineer phone no [protected]

Again I called to the Customer Care, they gave me time of 11:00 am of Tuesday, Site Engineer called me and told me that he didn't know the location of my address, so come to the Bus Stop, I reached the Bus Stop (leaving my office) and waited for my home , but he neither came nor called me.29 June 2011 complete id 9549417

Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 01 July 2011 up to 6 pm, but Engineer didn't came .

Again18 July 2011 I called to the Customer care and the executive transferred my call to the Supervisor. I talked to the Supervisor he took his Engineer number from me and also asked to call him. I called the Site Engineer...When I asked for the installation, he said that he forget to come..and told me that he is coming in an hour..He is stuck in the rain. We waited for him but he didn't came and also not called me in this regard.and
Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 24 Oct 2011 up to 6 pm, but Engineer didn't came .
And still I haven't got any confirmation from their side.
Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 2 06 2011 up to 6 pm, but Engineer didn't came .on 2 05 2012 up to 6 pm, but Engineer didn't came
I don't want this worst services any more
I want my all the money back.
I am just fed up from this
this my phone no [protected]
my mail id simhachalam.[protected]@gmail.com

Airtel no : [protected]
Relationship no: [protected]

Hi...bill dated march & april 2012,of the above mentioned number,has been produced to me with my working organization name as bajaj alliance general insurance instead of BHARATI AXA LIFE INSURANCE COMPANY LTD without any request of such given from me which in turn resulted in non payment of my mobile bill payment from my company i.e Bharati axa...have made a complaint to the company people with request no: 43172584 on 17th april which made no difference again bill dated 3rd may 2012....same bajaj alliance..again given a complaint with request no: 43489891.a monetary loss & mental harassment since bharti axa is not sanctioning my mobile bills(since mobile bill is reimbursed by bharti axa) due to a mistake in company name...PLZ TAKE ACTION


SANTANU GHOSH
[protected]

Since last 15 days ,my Airtel DTH connection( [protected] ) is not working because of technical reasons of channel shifted to SAT 2 ?????. I have registered 1st complaint on 23rd April but till today my complaint is not resolved.After that I registered few more complaints but same is the result .

Every time I spoke to customer care service center they register new complaint but with no result also
their local service center do not answer the phone calls since last 15 days.

on 5 th May ,I spoke to Airtel DTH Mumbai territory manager Ms Shubhangi , whose attitude was ir-responsible & asked me to wait for few more
(4-5 )days . when I said her should I discontinue the services further , her answer was "Yes you can ". such is the territory manager.
its already been more than 15 days ,I am simply helpless & fed up with Airtel DTH.

complaint no[protected]April-12
[protected]May-12
[protected]May-12
[protected]May-12
[protected]May-12

Omkar
[protected]