Airtel Complaints & Reviews

Airtel Mobile — Airtel consumer care are lier and cheater

my name md asif and mobile no [protected] airtel consumer care are lier and cheater he has giving new offer like exmple he has give a offer recharge with rs 4 and get daily 100 sms free first sms will charged will be rs 60 and 99 sms free when i using this servise i have charged all sms then i call to consumer he give date but my problem not slove and many thinks saying lie and cheating so please help me and reply me

Airtel Postpaid mobile connection — Non Refund of ISD Deposit even after disconnection

I got my Airtel mobile number disconnected on 31/12/2008, and while i was using the mobile number, I deposited an amount of 1500 Rs. towards ISD connection which I was informed that it is refundable. At the time of getting the number disconnected, it was confirmed that i will be getting back the amount in 15 to 20 working days by cheque to my mailing address. itz been two months, and after inquiring, nothing happened, again all lame execuses by Airtel. Surprisingly in Feb, 2009, i get monthly bill reminder from Airtel asking me to pay for usage made in Jan, 2009. Ain't this fleecing / cheating the customer. Please, please, stop doing this, or alteast some law need to be constituted again all these service providers. When they want payment, they harass the customer, and when they have to pay up, they mess up.

Dear Sir

I have also send same problem on your www.airtel.in/airtelpresence with application receipt which i have deposited in your airtel zonal office in agra.

Dear sir

Pls send to me your solution. that what you have done .


Thanks & Regards

Satish Kumar

Dear Sir

When u have solved my problem then i have received new bill for same no. so pls look in this matter.

Thanks & regards

satish

[protected]

AIRTEL- CALLING CARDS — Misselling by Airtel on their calling cards

I had enquired about the Airtel home calling card at the New Delhi international airport. I was told by their representative that the calling card does not involve any cost of access except the call rate of Rs8 per minute. I had also specifically enquired if this was true for Singapore and I was told that the same was true.

However, I later found out that each access using the calling card costed me Singapore dollar 2.5. This is way above the amount that I would have paid, had I jsut used my local India number. On my return I contacted a person by the name of Sunil. This gentlemen was least interested in sorting out the issue. I later found out that mine wasn't an insolated case and that many others have faced similar fate by using the calling cards

Interestingly The Airtel customer service representatives disconnect the phone as soon as you tell them that you have a complaint

Hi,



I have an Airtel 4G connection in pune. The sales guy told me that the tower is in my society while taking the connection. Post an amazing demo i went ahead with it and today after a wifi router which cost me nearly 5500 + running a wire a from the sweet spot (demo spot) to my work station another 2000 i have nearly lost 7500 in the whole ordeal. Today nothing works. I get frequent disconnections( 20 to 25 minutes and i am disconnected) My complaints to the customer care has been just pushed between their two teams which is their Network team and the other is the home visiting engineers. They now tell me that the site is 500 mtrs away from house and thats the reason i am facing this issue. The network team even had the audacity to to tell me to suspend my account till they dont get adequate conenctivity in my area. On my call to the customer care today i realised that i have played online games and the charge is another 6oo for that. I would have loved to play games but not on a connection which i could not even use. My guess is under the pretext of testing the visiting engineers have been playing them. A very BAD experience. On my questioning on authentication before making such payments for such games i was not given any answer. They say you may have accidentally clicked on them.

Guys. My bad exp. In aloss. After paying taxes and not getting any services from the government i am now even facing these private service providers and getting the same crap.

My Last try to approach some senior authority at the Airtel website gave me the below notification (note: This is a copy paste from their website after clicking on the link for Grivance Redressal on the below mentioned. Another anecdote from Airtel :). Even here i as a consumer am being blamed to pull their site down.

WebSite : http://www.airtel.in/wps/wcm/connect/about+bharti+airtel/Bharti+Airtel/Need+Help...⇄

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I think the below email will throw light on my plight with Airtel 4G in Pune. The joke is it says Platinum Customer Care. As a reply to the below email, they sent me the latest bill!!! Yeah right!!!
[protected][protected][protected][protected][protected]--

[protected] Forwarded message[protected]
From: Anup K <[protected]@gmail.com>
Date: Fri, Dec 21, 2012 at 3:49 PM
Subject: Airtel Mobile 4G SIM#[protected] Account #10324XXXXX
To: platinum.[protected]@in.airtel.com
Cc: [protected]@airtelmail.info




Hello Abhilasha,




I subscribed to the Airtel 4G (USB modem) as soon as it launched in Pune in Nov 2012. I was very happy and expected and was promised a wonderful browsing experience at lightning speeds and great connectivity. Instead what I got was a product that has barely worked for 10 days in the last 8 weeks and a customer service team that is hardly reachable and creates service request numbers when I reach them only to auto-close the requests without any action on the same.



The service was tested by your sales guy and service engineer prior to my buying the product and was told that there is excellent 4G coverage in my area and that connectivity would not be an issue. On the recommendation of the sales rep (Mr. Shekhar) I purchased the 4G USB modem along with a TP-Link 4G Wi-Fi router totaling to Rs. 7500/-. I paid in cash on request since I was told that paying by cheque would delay activation.



The problem started two days after I bought the product with the USB modem not responding and zero connectivity. I tried contacting the customer service helpline @ [protected] and was unable to get anybody to take down a service request. I tried all options on the IVR and everybody who picked up said that the IVR had not been setup for 4G yet and someone would call me back. I was not even given a service request number. After a week I was able to reach someone who told me that somebody had notated my account with the remarks "Customer requested deactivation" and that my account had been disabled. This was when I had paid the first bill sent to me ahead of time. When I contested this, I was told that there was some error and that the account would be reinstated. The same day the service was resumed and worked for a couple of days.



Since then, the device has again stopped working and I have been chasing the customer service helpline ([protected]) and the sales rep @ +91-98602XXXXX but to no avail. Both the devices sit on my desk without any use to me. However I am getting the bills for the service on time. I have been able to get some service request numbers; however they have been auto-closed as before without any resolution. (Complaint #47503115 dated Dec 9 2012, #47541762 dated Dec 11 2012, #47596027 etc.). In the interim I am forced to use a Reliance Netconnect+ USB modem which may not be a 4G but does the simple job of keeping me connected really well!!!



I am clueless on how to proceed further on this and then I get the below email telling me that I am a valued customer and your favorite. I really do not know whether to laugh or cry.



Please tell me how I can return these devices to your office. Looking them lie on my desk without use keeps reminding me of my folly.



Yours sincerely,



Anup K



(One of your valued customers and a favorite of course!!!)








[protected] Forwarded message[protected]
From: airtel <[protected]@airtelmail.info>
Date: Fri, Dec 21, 2012 at 12:15 PM
Subject: You are our favourite
To: [protected]@gmail.com






Dear Anup K airtel mobile : [protected]

You’re one of our most valued customers. You mean the world to us. You are our favourite.

airtel favourites is our way of thanking you for choosing airtel and our commitment to do everything possible to enhance your experience with us.

We’re always here for you
We have revamped our 121 hotline, ensuring you have rapid access to our service executives at all times, should you wish to speak to them. Alternatively, you could write to us at platinum.[protected]@in.airtel.com. So please feel free to call or write to us; we promise to respond to you within 4 working hours.

We’ll lend a hand to you
We understand you keep very busy and are often pressed for time. If you like, we can come to your doorstep to pick up payments or documents, to deliver SIM cards and even to optimize your data settings, for a small fee. We’ll also help transfer your airtel connection, when you relocate. Along with a similar number and zero activation charge, you’ll receive a special roaming plan while you move cities. Please just call us at 121.

We’ll go the extra mile for you
The next time you travel abroad with international roaming, you’ll get the special benefit of zero security deposit. In case you’re away longer, we can keep your number locked, for a small fee, so you can continue using it once you’re back. We’ll also be glad to enhance your credit limit if you so desire.

Our endeavour will be to continually enhance your airtel experience in many more ways. We’d also love to hear from you on any suggestions or comments that you may have. Please do write in to us.

Once again, thank you for choosing airtel.

You’re our favourite, and we’re here for you.

Warm regards,

Abhilasha Hans
Chief Service Officer
Bharti Airtel Ltd.

i have registered my number for DND and even after the cooling period of 45 days, daily i am getting 3-4 commercial sms.

i have called airtel numerous times, and all they do is ask me the same details over and over again and every damn time they give me a new complaint number and increase the resolve date by another 2 days.

this is a complete scam by airtel and its customer service is of no help.

below are details of some of the sms i saved . I have receieved numerous others as well

TA-Book july 11, 2009 1:34 pm
TA-Raheja July 11 2009 1:29 pm
TA- TDI City July 11, 2009 8:36 am
TM JLK Ent July 10, 2009 5:30 pm
TA AFFORDBL July 10, 2009 12:57 pm
DK-Rajeev July 9, 2009 5:55 pm
TM JLK Ent July 8, 2009 4:04 pm
MD- HomeLoan July 7, 2009 3:06 pm

apparently i am not the only one suffering from this, numerous of my friends complain about the same thing but do nothing to stop it.
actionshould be taken against airtel as it doesnt give a about the user compaints.

If you really cared you would have notcide the e-mail option
Moreover i have already put up (and i counted them!) 10 complaints regarding the same dam issue to the customer care.

Yet i keep receiving bloody irritating commercial sms and now even phone calls.
Its as if airtel itself is trying to harass its own customer. Stupid service...all you people do is send some letter to the TRAI for the concerned SMS sender...but hello there are thousands of such commercial sms sender...so are you waiting for the customer to give you 1000 complaints so that you can send 1000 letters to TRAI.

Typicall Indian slackness!

My number is [protected]
Am getting unwanted sms containing

Status : not retrieved
Subject : Love, Miss you, Happy week end etc
From : Airtel
Along with the transaction ids and message type : Personal
This has created lot of issues in my family

I request you to kindly look into that and take severve action ....

Airtel Prepaid — Incorrect Recharge

I recharged my mobile phone at 20.49 on 19th July 2010 for Rs. 500/- , My mobile number is [protected] (Pune) and the transaction I D is[protected]. However only Rs. 1/- has been credited to my account.
Kindly take corrective action.
Thanks
Dr. KalyanDuttaGupta

Hello,

I have erecharged my a/c for Rs.51.00. but I have got Rs.0.51 talktime. It is very bad. my cell no is [protected]. Please take corrective action.

Ningappa

Any update on this please?

Airtel Digital — some channel is not open due to not setting SAT 2 Set Up by airtel digital authorised dealer

My airtel Digital costomer ID [protected] From About 20 Days Some chennel Is not open due to not setting of SAT 2 Satup by airtel digital authorised dealer I Request on date 10.03.12 Request no.16893714 But Local Authorised dealer is not instructed

As on 16th May 12:40:

No calls from Airtel and no communication regarding installation. Surely this company is run by a bunch of jokers to fool people out of their money!

8th May: Money withdrawn by Airtel Rs. 6670/-
Cust ID: [protected] (Provided on 12th May)

13th May: Call asking for Pincode - 600078 (No further action taken)
14th May: Call regarding area - K K Nagar, Chennai (No further action taken)
16th May: Still waiting for a call from Airtel

BEWARE OF THIS FRAUDULENT COMPANY: AIRTEL DIGITAL TV

Airtel/Sim Card — replacement

my airtel simcard are dammaged but distributer are not changed/replacement.

my address--
md. al kamal khan(captain)
aawaz channel
Sadar Road, Near SBI ATM
ambikapur, Surguja, CG, India
pincodno.497001

SIM CARD — to replacement of sim card

Dear sir,
I was using reliance GSM service. Unfortunately my Nokia Mobile lost on 26.09.08. I had brought that Sim ([protected]) from Bilaspur.Now I Have been living at Umaria (M.P.) since last December. I'have given all my necessarry document (e.g. F.I.R., ID proof Address Proof) to the Retailer. In spite of it He could not close my sim. Now what shall I do? please help me.
My current Mobile nbo. is [protected]

Airtel — Replacement SIM not activated yet

I had applied for a duplicate/replacement SIM Card for my Cellphone nuber [protected]. I had got the Sim at 6:45 pm from the Airtel Office(Regional) at S.A.Road, Elamkulam, in Cochin City. I was told uponmy inquiry that the SIM Card will become fully active within 2 hours at-the-most. Please help!!! I can't do anything without my SIM or Cell.Please call me tomorrow at daytime on my alternate cell number +[protected]. I live in Cochin city itself. URGENT!

My sim (Mobile no [protected]) was showing insert sim message. i was adviced to replace the sim at your relationship centre. I m in ( west bengal, sonarpur Kolkata 700150 ).This problem resolved please.

Same here...I am waiting for the same...Lot of dates committed...They dont turn up at all...Planning to cancel the service.

hi people,
this is arun from chennai. my airtel number is [protected]. for the past one week my account balance was deducted for 170 rupees .
the reason was gprs downloading which had not done. am also having 2gb internet pack, after many attempts and complaints my number is deactivated from calling customer care.after several attempts they refunded 100rs. not the full amount. this week again they deducted 80rs.
airtel is completely a fraud company. lets see what they will do after seeing this complaint. my mail id is [protected]@gmail.com

Dear Rakesh Ranga...
am deeply disappointed with the service of airtel after i written here, nobody contacted me and refunded my money. but again the same mistake happened to me. again without my knowledge they activated cricket score alert and deducted 25rs money for java game download which i did nothing.
i tried to contact the customer care. my number is still blocked to contact c care...what a stupid service you are giving...every time i contact u people through other's mobile. now they refunded 36rs. but the call costs me 15rs for contacting c care..whats the point in it?
still 80rs not refunded...and i hope u people here are just a back office frauds just to answer the posts posted here.thats becoz to save your company's reputation. if anybody illitrate ou people will easily cheat them..airtel is completely a worst service provider nad customer care too...

We have given the request for postpaid to prepaid conversion & it has been registered with ref.no.1232031, also i received new sim. Today the mobile display shows 'No Service '.When i will get the new sim activated.Please reply.

AirTel — Billing for Games

In this month (July-Aug 2011) bill there is a charge of Rs 398 for DSL usage under Games. There are two units mentioned. I have never used Games, then why these charges. Even the details have the time as 0.0.0. There is a problem at Airtel end. I called up customer care and he said that I must have used it. When I asked to talk to a manager he said someone will call me in 2 hrs. But nobody has called me. Also tried raising this complaint thru airtel.in portal by logging in my account. When I submit the complaint the portal throws an error stating - " We are unable to process your request. Please try after sometime. "
My a/c no is 15173211 . Please fix and revert back these charges.

Dear Rakesh,

Please speedup the activity, why the complaints was not attended in January-February by your team.
Recovery persons are calling me frequently. I am ready to use my airtel number[protected] after the resolving of this problem.

please send the customized bill to my regular mail id, i will pay the same.

Regards,
Sangameshwar

Dear Rakesh,

What is the status of my issue, i did't get any reply from customer care about this issue.
please let me know the status.

Thanks and regards,
sangameshwar

Dear Rakesh,
It is not resolved, airtel is cheating the costomers by doing these kind of things. I need full discount of extrabill which was added due to java games. Please inform to concern dept. Unless and until i get the discount . I will not pay the bill.
Regards,
sangameshwar

I got a missed call from [protected] on 20th Dec 2010 at 1.21 pm.I tried calling but i dont have ISD calling so could'nt found out.Then i checked out on the net ,the no.is from pakistan.I want to lodge a complaint against this. where do i do it? pls help.

Hi,

Today I got a missed call from [protected] at 10.13 am plz look in to this matter and let me know about this unidentified caller.

Thanx.
Ashish

AirTel — Missed call from from Pakistan

I got missed call from the number [protected] on dt. 14.06.2012 at 06:45 pm. It came to my knowledge that call is from pakistan.please look into this matter.

Regards
M.Rakesh Naidu,
[protected]

Today on 27th Sep 2012, in the morning at 7:35 AM, I received a missed call from Pakistan. The calling number was [protected]. I knew +92 is country ISD code for Pakistan. I do not know anyone in Pakistan so I am a bit concerned.

On google I found out that this number is giving missed calls to many other Airtel numbers for some years. So why does not Airtel bans this number or something.

Oh terri ki ...
Airtel do something

I got a missed call from[protected] today morning at 08:47 AM. When I checked for STD code +92 on the net. It was an ISD code of Pakistan. I also noticed on the web and from this site report by others getting similar calls from Pakistan.

Hi
I got a missed call from [protected] on 19th Dec 2012 at 5.59 pm.and Today 22.12.2012I got two missed call from [protected] at 10.35 am.Then i checked out on the net, the no.is from pakistan. plz look in to this matter and let me know about this unidentified caller. I want to lodge a complaint against this. where do i do it? pls help.



Mohd Saeed Siddique

Lucknow (U.P.)

Hi,

Today I got a missed call from [protected] at 07.27 pm am plz look in to this matter and let me know about this unidentified caller. which may be a number from Pakistan.
Thanks & Regards
Dr. Rahul

Hi,

I got a missed call from [protected] on 25th April, 2013 at 08:59am and Today 03 May, 2013 I got also a missed call from [protected] at 08:51pm.Then i checked out on the net, the no.is from Pakistan. plz look in to this matter and let me know about this unidentified caller. I want to lodge a complaint against this. where do i do it?
Plz help.

Er. Sumit Bharti

Jaipur(Rajasthan)

Prepaid — friendz chat

dear sir/madam
mere airtel no. par pichale 1 mahine se freindz chat (no. 543216) band hai mene kai bar customer care par phone laga kar batalaya marag mera problem sol nahi hua. krupiya muge batalaye kya problem hai nahi to me aapka sim badalkar dusara sim lunga kyonki apke yaha 1 miner problem sol karneke liye mahino lag rahe hai. mera mo. no. [protected] hai.

AirTel — Name Change

My mobile is :[protected]

I have give for the transfer of name from company to my name . I had subimitted the necessary details asked by the executive on March 20 itself . But stil now the name has been not yet changed . The executive is also not attending the phone cal when i called from my mobile and also from other mobile. If i went in person he is hiding some where.

In Airtel service Many of them face this problem.

Airtel Sim — Deduction without any information

I'm existing user of Airtel prepaid services.My observation is that the company deducting such amount from customer balance account without prior information/approval.

IT IS TOTALLY CHEATING.

All readers are requested to stop to use Airtel services as this is fraud company.

No response even after continous follow up.
Total cheating is there.

AirTel — service activation without information balance direction

Dear sir
cricket pacage is acctivate on my no [protected] with out information and ditect balance

Airtel Prepaid — Deduction of balance without any prior information

Airtell is cheating me every month.
Last month it was the deduction of Rs. 103 without any use. they are sayin that you have called some numbers within a couple of minut for Rs 103. they did not agree to provide the call details for the same.
Now again this month they had deducted rs 10 for the activation of hello tune. I want to change my service provider noe. Please show me the way how can I do that. Now I dont believe in airtel. they always cheat costomers for only geting some amout. They dont care for their reputation and responsibility. I hate Airtel. I dont want to be with it any more.

Airtel — Balance deduction without any prior information

I am frustrated with Airtel service. I have not activated any weekly sub service still my balance is being deducted. I have even complained to the customer care on 24th march 2012 reference no. is CBDOV[protected]. They told it would be deactivated.. but still today on 1st April my balance is being deducted at the rate of Rs 20. My number is [protected] .