Airtel Complaints & Reviews

Sir,

I have canceled my Airtel broadband (A/c No:[protected] in the month of December and cleared my outstanding amount and got the "No Due Certificate" from airtel on 08th of March 2012.

Now i have re-activated the account with different plan (Plan 749) and my current outstanding for this plan is just Rs. 117.

But i am getting lot of calls from collection department asking for the payment of Rs. 2544/-. And now again my broadband has been de-activated due to non-payment.

Please address this issue at the earliest and IF YOU ARE NOT ABLE TO ADDRESS THIS ISSUE, THEN PLEASE CONSIDER THIS AS A "REQUEST FOR CANCELLATION OF MY BROADBAND"

Please find the attachment of "No Due Certificate"

Thanks and Regards,

Deepan M - [protected]

Dear Sir/Madam/God/Malik/Papa/Mammi ....

I am Airtel prepaid customer since last five year.My number [protected].I have

very disappointed with airtel when deducted my account balance continuously as

well as i have recharged . First time when deducted i have go to branch/

collection office /airtel care/ they told me i can not help you this is airtel

bharti company matter i have called custumer care but they give no response.

At[protected] time 12:35:05 PM Deducted Rs.70 for 30 day Airtel TV Service

activated AD-54321.
At[protected] time 10:13:35 PM Deducted Rs.7 for 30 days Airtel TV Service

activated AD-54321.
At[protected] time 09:20:37 PM Deducted Rs.15 for 30 day Airtel TV Service

activated AD-54321.
At[protected] time 8:21:14 AM Deducted Rs.35 for 30 day Airtel TV Service

activated AD-54321.when i was in rooming in UP.
If any one Great man in India Please STOP this stupid subscription. Thanks in advanced

Thank You
Thamman Singh
DELHI
[protected]

I have been using Airtel postpaid connection for last 7 months earlier prepaid. From month one have been paying the bill regularly. I wanted to switch the netwrk operator but Airtel refused as i need to clear the billed amount. On the month of Feb 3 2012 i got MSG from Airtel saying need to pay rupees 1900/-. I went and paid the amount thinking that i pa. Now on 6th of Feb 2012 i got another msg from Airtel that i need to pay rupess 2500/- this is worst worst of all communication provider very bad. The customer support for Airtel is very pathetic. when i called the cust support he had no answer for the question that i asked " why wasn't your system updated when i paid the amount 1900/- and wht amount is this 2500/-....put the call on hold for 10 mins. when i also decided to pay the 2500/- so for getting in prepaid in the same monthe when visited the gallery they told dat i have to pay Rupess 6500/- the total amount to get rid out of postpaid to prepaid.....when i refuse to pay. i kept getting the call and sms. when finally out of irritation when i answered the call and the complete payment the customer support (Iqbal - [protected]) said " sir your total amount that you need to pay is 8200/-..look at the increasing amount. I refused to pay now the support guys said we will give you a "WAIVER OF 2200/- BUT KINDLY PAY THE REMAINING AMOUNT 6500 AND YOU GET YOUR NUMBER CONVERTED TO PREPAID. The very next day i paid the the amount 6500/- in the gallery. He further said " After one week you come to the Gallery for the conversion to prepaid....but i went after 1 month. The shop guys said sir our system is not updated with the waiver details we can proceed with your prepaid details please pay ruppees 2200. This really made me go crazy and made me fell how worstttttttttttttttttttttttttttttt and worsttttttttttttttttttttt is Airtel support. From the gallery when i called the customer care guy iqbal on the same number he said am santosh here. Now just i spoke about my case...he said "siirrrr...we will updated it and you will get it done and disconnected the call......a worst pathetic communication and very bad behavior. Now the Shop guys called the retention team (Siddesh sr.agent)so that i could speak with them.....i had to explain again the whole scenario....he simply said sir we can give waiver of just 500 rupees not 2200 please do not worry we have taken this case seriously and will speak with agent who assured you the waiver of 2200 and will call you in nxt 48 hrs". To be honest to didnt even take the number of the retention guy siddesh hoping he will call......but he didnt call. Please lOOK into this case. Very bad AIRTEL...shame on your service.

Hi,
I am kanhaiya sharma from Gaya in Bihar. This is to take your kind notice towards the problem I am facing. I want to file an complain against Airtel mobile service provider.I am using Airtel services and my number is [protected]. I was suffering with bad services and unnecessary balance cut from my prepaid connection. Whenever I tried to talk to customer care, got always harsh n unsatisfactory response.Then I requested to port my no to Aircel mobile service provider. My 1st request was registered on 29th of March. After that Airtel people called me and insist me not to port the number by offering the cheapest call rate for life time without any extra charges.But I refused to do so and asked them to port my no ASAP.They told me that it is in process and within 72 hours it will be done. But It's been long time.After that i requested twice again. Second on 4th april and 3rd on 13th april.But now they are not even responding. When I call they do not show much interest and say that talk to Aircel people. I talked in to Aircel they said that they are waiting from Airtel to portation of my no to Aircel network. Sir/Madam I am a Business man(Legal Contractor). Due to this Behavior of Airtel I am completely disconnected from my business network and suffered with huge loss in my business by loosing so many tender issued by Bihar Government.

Sir/Madam, I request you to consider my problem and to take appropriate action.

Thank You;
Kanhaiya sharma

I have been having issue with Airtel internet connection from past 1 month. When I raised the complaint first in this month, Service executive has come and told that My Modem has issues and it has to be repaired once it was told to me that he can get the Modem or I can buy one. Since he is from Airtel, I have decided to get from him even if its costing more, thinking that it will be good one.

From the day I got this modem (Binatone DT815 Black), I have been having issue with Frequent Disconnection. When I read in Internet, I found that this modem is having issues and its one of the worst in Market. I called up customer care and got to know that they do not give service for the Modem.

In this Month, I have raised around 7 complaints and the issue is fixed for that day and again it appears. One complaint which I have raised on 24th April (Complaint No.[protected], there is no response. Im calling them twice in a day and they just say some story. I have been using Airtel from past 6Years and have not seen such a worst Service.

Airtel, please give proper Service. For the cost which Im paying, I get very good service from a local provider but still I have preferred Airtel because of its Service which Im regretting now.

every month airtel service provide deduct 50 rupees from my prepaid account. even this service is not used by me . or this service is already stopped by company itself 1 year back (mobile internet service pack of rupees 99). every time i call them for not doing such things . some times they refund my money . after lots of herculeon task.n every time m assured by company that they will not repeat this in future, they irritates me a lot even loss of my precious time.please help me .

I Autorenewed sms pack worth Rs. 64 on my number [protected] but the cost of sms sent went on getting deducted from my main account balance.
Customer care service people gave me a day later's date for the issue to get resolved, not only the issue was unresolved but calls stopped getting connected to customer care service so i tried calling Airtel customer care service from a new number '[protected]'. This call was also disconnected right in the middle of my discussion with the Airtel Customer care executive followed by which 45 Rs were deducted from this new number with a sms that 'Hello Tunes' have been subscribed and then again 15 Rs were deducted with a sms that 'Anar kali disco chali' hello tune has been subscribed.

I had no such discussion ever with the customer care executive the call was all about the previous numbers issue and i guess they do record these calls but now Airtel people are not allowing both the number '[protected]' and '[protected]' to connect to customer care service.

Kindly give me some solution for this.

Regards,
Surabhi.
surabhi.[protected]@gmail.com

Hi,

My name is Parvathy.V.This is to lodge a complaint against Airtel service which promises to deliver the connection within 2 working days and there is no sign of any connection after a weeks time. An executive named Santhosh( Mob no:[protected]) and his engIneer (Mr Raghavendra: [protected]) promised me an airtel broadband connection wIthin 2 working days and collectd my documents & Rs 1200/ from me without any reciept on 20th April. Now they are not answering my calls and they have blocked my phone number. I am unable to get through to their number and this is extremely annoying. I want my money back or these people should be sued in court for mental harrassment.If they cannot provide the connection they can pick up the phone and answer me. I request an redressal for the same.

Thanks,
Parvathy.V.

Sir i m using airtel prepaid connection with cell no. [protected] from last 4years. I m a student so i remain outside for 4month. My sim card validity was til june 2012 & i used to recharge my no. Online when its validity is about to exhaust. But last week my sim was deactivated without any reason. I m in chandigarh so i called their no. [protected] but in vain. No doesnt exist. I ALSO SUBMITTED DOCUMENTS TWICE WHEN COMPANY PUBLISHED NOTICE IN NEWS PAPER. But still they deactivated it. Plz help me. Because next week after completing my exam i m going home(j&k) & dont want to loose my number. Plz plz..

With regards
ABDUL BASIT
contact no. [protected]

Respected sir/madam
This inform to you i am apply a new Broadband connection to air tel and fill a form and Advance Deposit a cheque no.748498 date 18/03/2012(state bank of patiala) rs.1000/- on date 28/03/2012, i complaint is my connection not insulation up to till 26/04/2012,
air tel complaint no.1st[protected] date,20/04/2012, 2nd[protected] date 21/04/2012, 3rd[protected], air tel is not solution my problem and connection start by air tel system 30/03/2012,


Regards

Bhanwar singh
mo.no.[protected]
mail [protected]@gm

SIR/MADAM
Prepaid No [protected] is with me since 10years when id was not necessary to procure the connection,All of sudden without acknowledging me.the out going services were stopped by company since more than 20days
on inquiring,was advised to submit identity.I immediately complied & contacted to CC& failed in mission .
On repeated contact to CC again advised to submit identity .This time during submission i noted the OMR; no of
submitted form-----OMR[protected] & contacted to CC again failed to start the services even listening idiotic advices from CC,despite of having sufficient amount.
THE Opted attitude of company affecting my mental peace& reputation

1st april i put airtel no [protected] portable from bsnl to airtel on 1st april 2012,on 2nd april 2012 sim card failed,in ulhasnagar of your airtel shop that you get your number from bsnl,but i recieved this no [protected], it proceed to airtel daily contact their employee overall she agree to give me @ 25/- rupees. i gave her documents for that and at 23th april 2012. your airtel started ,my card delay your department started why she gives me bsnl name you used me as football from bsnl to airtel.EDITOR - BHAMBHANI SATISH SHYAMLAL

My airtel mobile no. [protected] got recharched month of Feb 22.02.12.with Rs.186/-(Apx) Internet Pack on two month pack, Every thing was right till 09.04.2012.i have rechrged 10.04.2012 morning Amt of Rs.350 FTT. when i used 10.04.2012 morning Airtel live to brows the net and used for 5 minuts net brows(aproxmetly) after i used again i put on stand by mode.within an hour my full amount got deducted(Rs.335). As per airtel Net Pack browsing is Morning 4GB and night 1GB.after that limit airtel care told me that live charge of 30 Paies/20 KB is taken for internet browsing through airtel live and there should not be any caharges for internet surfing/browsing when unlimited GPRS pack is activated. Then i called customer care around .13 hrs the customer care executive is not giving proper answar the told me that we are not able to view the exact KB what u used, so ask me to contact Airtel zonal office no.[protected]. so had contact that zonal number ask the details but there is no proper answer about wat KB i ased so i ask to request register complaint The reference no.[protected],they told me that will give feed back before 15.04.2012.they were tried to reach me 14 & 15 .04.2012 due to unavoidable reason my mobile put silent mode.after 15.04.2012 againg i called Zonal off number they are not given proper ans, again the aske me to some more details and told me that we are going to register new complaint requet number to you, your old request number is not valid so the new request number is [protected] they told me that feed back will give before 19.04.12.they called me telling like old story wat they told before like rupish word. again called zonal off but he did not give any clarification regarding the issue and refused to provide surfing details which means there is some hidded cost livied.

Kindly help me to get better solution

Regards
Dinesh S
Mobile No.[protected],[protected]

DEAR SIR
INSPITE OF MY 12 REMIDERS AIR TEL HAS NOT BEEN ABLE TO RESTORE MY TELEPHONE LINES

PHONE NO.[protected]
-
COMPLAINT NO.[protected]REMINDERS

COMPLAINT NO.[protected]/4/12

WE ARE SURPRISED THE COMPANY ASSURES US SERVICE WITHIN 24 HRS--IS MISLEADING., WITH STRONG ASSURANCES OF GETTING IT RECTIFIED IMMEDIETLY.

SUNIL K DURGAN

I am a anome lover. I don't understand why animax has been removed from all the DTH connections. There are many people like me who love anime. please get animax back on Airtel Digital TV. It was removed some where in the ending of March. Please get the animax connection as fast as possible.I have been waiting for it to return.

I have been a Airtel User for the last few years now. Since the last 1 year or so I have the problem o[censored]nlawful Deduction from my account every couple of months. They state it as technical problem. I face this problem when I recharge my internet pack (GPRS) for Rs 98. The amount does not get registered with them and they deduct my GPRS usage. If I don't pay attention on my balance it gets deducted and I have to literally fight with the customer service to get my money back. At the end of 5 days they accept it is an error on their end and they pay me back.

i am laxmi using ur airtel company's prepaid connection with number [protected] and i want the incoming and outgoing details for last three month. if possible Please send call detail on my yahoo ID [protected]@gmail.com as early as possible. send me detail. thank you.

I had called AIRTEL asking for a new connection, just then I started receiving numerous calls from different Airtel representatives asking me to buy the connection from them. I stuck to one, named Sonakshi with phone number [protected]. She sent a person to my home address on the 16/04/2012 to collect the documents and Rs 300 in cash. Documents were handed over to him as requested. However, Sonakshi was in constant touch with me through phone calls trying to get the right set of papers as per AIRTEL’s requirement. It looked like I was snatching somebody’s property, It was a pain trying to scan all the papers to her again. I somehow managed to do it by this Monday. As per her promises, my new AIRTEL number [protected] should have been activated on Monday evening. Since Monday I have been calling this female named Sonakshi at [protected] but there is no response from her end.

I did a heavy mistake in wanting a new Airtel connection and paid the money as well out of trust.

I give you guys exactly 24 hours to contact me and my airtel number activated, else I am going to the consumer court for sure.

The connection details are as follows:

Connection Name – Surinder Kaur
Address – Plot 88, Ground Floor, Pratap Nagar, New Delhi
Airtel Number – [protected]
AIRTEL Rep name – Sonakshi
Person who came to collect the docs – Sunil Kumar (ph # [protected])
Sim #[protected]
AIRTEL Receipt is attached within


My contact number is [protected]. I need this sorted out ASAP.

Ramandeep Arora

Dear Sir,

this is to bring to your kind notice that i got a new airtel no [protected] in the name of my brother Mr Rishi Sanooja S/o Shri S.R. Sanooja R/o 1232/1406, civil lines-13, Jhansi, Who applied his voter ID no ZTU0932061 as Identity and address proof.


I was using this number and i was in Lucknow for my Job posting here.

In the meanwhile i got a verification call from airtel people regarding verification of number to which i told them that this no is in the name of my brother Mr RISHI SANOOJA and also had provided his no at the first instance. after wards he recieved a call for verification at his no which i had provided.

Later after few days they deactivated My no and every call which i was making was directed towards airtel customer care for verification.

When i went to jhansi i got my brother on line with airtel people for mobile no verification and after a span of two hours my no was working and active.




Now on 19th of april at night they deleted my number on the context of negative verification. how far they are justified in doing that.

MY BROTHER WHO IS IN JHANSI ALSO FACED ALOT OF PROBLEM AND HE HAD RESUBMITTED THE DOCUMENTS REPEATEDLY on 21st april, 2011
BUT THEY CAME TO A FINAL CONCLUSION TO DELETE MY NUMBER.


NOW WHEN THE NO is deleted i got to there ARC OFFICE to get that no reissued in my name they are not helping me with that.

I m in serious trouble as i have updated this no at my bank accounts and institute and every where.


SO i request you to please look in to my case and help me out on this by getting the same no reissued in my name.



THANKING YOU IN ANTICIPATION OF A PROMPT ACTION FROM YOUR SIDE.


YOUR's TRULY

SHIVA ANAND
+91 [protected]
[protected]@gmail.com

I'm manmeet singh from Chandigarh & I'm not a airtel mobile customer.I have been receiving the ebills of airtel postpaid numbers which doesn't OWNED by me.
Please check the following details

Bill for Account Number: [protected]

Mobile Number: [protected]
Bill for Account Number: [protected]
Mobile Number: [protected]

I believe that my identity has been compromised by airtel. Kindly look into this matter Urgently.