Airtel Complaints & Reviews

[protected] is my number its a friends plan since 4-5 years no. my validity was to get over on 20 april. so i had contacted customer care for the same recharge which ill give me validity of 1 year or more. i as told a topup of 110. i did it, but in turn i got a validity of 3 months. i called the customer care again the lady on other side said its their mistake and so 50 rs ere added to my account on 21st. but my plan and call rates had changed. i as no longer to use the friends plan. then on 24th i called the customer care 5 times.. out of hich 1 said it cannot be converted back. 2 said it as a mistake on our side and il be returned to your friends plan immediately and hung up the call. the next person told me to do a recharge of 8 to avail the friends benefit hich i did accordingly. but nothing happened. since 21st i am being charged 1rs per minute for calls. i have been harrassed by the customer care by hunging up the calls. and making me fake promises and originally by deactivating my friends benefit because of their mistake. i am planning to launch a complaint at consumer court as ell as minsistry of telecommunication if my excess amount is not refunded because of the customer cares mistake and my plan is reinstated to friends.
Anand Mangnale
[protected]

[protected] cell phone is active since 1997 in the name of Palani A.
Last 2 months, airtel asked us to submit new address prof and photo id.
we have compiled with same. In spite of this airtel has disconnected services without any
reason. we have been paying the bill on time all the time.

regards

a palani
sunrise solar pvt ltd.,

I purchased a pre--paid SIM - [protected]. The tariff that i chose was 10ps for airtel to airtel and 50 ps for all other local calls and Rs.2 per day for sms (i.e. first two sms will be charged at Re1-). And validity till 29/12/2037.

Everything was fine till 13th April when I recd an SMS stating that to renew the tariff validity I would need to re-charge with RC36 within 7 days. That's when i learnt that there was something like a tariff validity also!! So I went promptly to re-charge on 15th April and the system didnt accept the RC336 re-charge. So I charged with the regular RC249 and this also was rejected. So I approached the Airtel Office in Basaveswaranagar and showed them the messages I had received. The customer service guy was most un-cooperative and asked me to recharge with Rs.50- without giving much explanations - which I did. It accepted the re-charge and then he asked me to recharge again and so I recharged with Rs.249- as usual. After that I realised that the tariff plan had changed and I was paying 60ps per minute for all the local calls!! I wasnt informed about this at all by the Customer Service guy who was very arrogant and unhelpful.

So I called up 198 - I had to call them atleast 10 times on 19th and still couldnt get a suitable answer (the lines used to be hung up after asking me to hold). So i lodged a complaint by mail and i promptly got a feedback with a reference number and that they will come back within two days. So I waited till Monday before I tried 198 and then I spoke to a supervisor who was most helpful in explaining what the situation was:

1. The tariff that I was on when I bought the SIM is no longer valid!! And is not available any longer. Hence I had to change.
2. Since I went their office and changed they are now charging at 60 ps per call. If need be I can use a different plan now (which will not give me the earlier plan but something close to that). This means that I will completely loose the Rs.300- i have paid at the Customer Service Centre!!
3. I can call another number - [protected] and talk to Meenakshi Vohra who is the local boss - also called Nodal Officer (And this number is metered!!).
4. I also told her that i want to change it to post paid and then move on to another service provider since i feel very cheated. She said i would need to go back to the same service center where the arrogant guy sits!!

So I tried to call this number - and realized it goes though a usual voice response and never could get through to Meenakshi. So i lost another
Rs.6-!!

I feel very cheated:

1. The guy who sold me the sim never explained about the tariff validity - in fact whenever i enquire dailling *123# it shows the validity as 29/12/2037 - very very misleading.

2. I am now paying a very stiff tariff of 60 ps per minute for all local calls - when i can get these calls at probably one third the price. If i change the plan then I loose another Rs.300!! Catch 22 situation.

3. I have not receive any response to my email complaint - reference PR[protected], even though their SLA is two days. I don't know how to go back to them again since I don't have the email address to send such responses to!!

4. I just cant get through to their Nodal officer Meenakshi - in spite of being willing to spend some money!!.

5. I have to go back to the same arrogant guy at the service centre if I need to get this converted to a post paid plan and then move on to another service provider. I cant afford to change the service provider since a lot of people have this phone number as my contact number.

6. I feel helpless and cheated.

Can somebody help? This is pure cheating.


Sankar

Sub - Regarding Unwanted Call (hello tune)

Respected Sir/Madam,
Mein apna cell no. ([protected]) par DND activate kar chuka hoon but abhi bhi airtel ke unwanted call aate rahte hein .Bina suchna ya request ke kabhi bhi koi bhi subhida activate kar dete hein. Jaise mere na chahne ya with my permision (DND service activate hone ke bad bhi) mere no. par hello tune activate kar di jati he , jab es subject me maine costumer care par bat ki to meri complaint sunne ke bad bina koi sufficiant answer diye mera call end kar diya. Mein es tarah ke unwanted call se paresan hoon isliye maine DND activate ki thi but phir bhi galat tareeke se company dwara costumers se paisa liya ja raha he.
So pls sir/mam help me.
My mobile no. is [protected]

Dear Sir/Madam,

I was using a post paid number [protected] of Airtel and was also receiving the billing details by Airtel however the details sent every month was only 9 - 10 % of the total bill.

After using the number for few months I realized that the total bill was much more then my actual usage, I then contacted the customer care department and requested for the itemized bill(detailed) however I didn't...

SIR,MY MOBILE NUMBER IS [protected]
On 23rd april,2012,time 9:07am I send a message of port to company.I am currently an airtel user and on the same day airtel representatives called me from [protected] on 11:42 am,they told me that why I want to port out my number and I said that your call rate is too high for me and then they gave me following offers.
You got airtel to airtel 20paise/Min for 2 months free
airtel to others 40paise/Min for 2 months free
and for another one month you got this benefit by daily deduction of rs 1 from your mobile balance.
I said it was okay with me and they told me that you get your benefits within 24 hours

and after 26 hours I.E. On 24th april 2012 on 14:18pm.I called on 198 and said that I still DID not receive any benefits from your side and they said that DID you send any message to cancel the port and I said no.Then they said me you just send cancel po to 51619 and when you send this message you will get your benefits and they disconnect the phone.
And in reply from 51619 I received a message that your mobile number series is not received is not registered in the system for this service.

And I called them again on 26th april 2012 on 9:38am and I said that I still didn't get any benefit from your side and they said that DID you send the message for cancel port.
I said yes,then they said what message DID you send and I told to them I send cancel po to 51691 and they said that this is wrong.And I told to them this message is told by your employees on previous day and they said that you have to send another message which is cancel po 612122(my port ID) to 51619 and still I receive the same message your mobile number series is not received is not registered in the system for this service. And I told to them that I received the same message.

And then they said to me that I will transfer your call to my seniors and they transferred to to collector department to senior supervisor ms. Rasleen and rasleen initially said to me that according to us you got your benefits within 6pm to 8pm of 24th april 2012, and I said that I DID not get nay benefit and she said you got the benefits.And I asked her to hold the number and I will call the number and when I called the number of airtel they charged me 10paise for 8 seconds that means I didnot get nay benefits.And I said to them I charged 10 paise/Minute.
She said call me after 4 hours because the number which you dialled is shown after 4hours in our system.
And I said to them I didnot get any benefits.And she talked very rudely to me call me after 4 hours I am unable to help you.

dear sir/ madam
I am shankar

from past 7 years I am using airtel prepaied sim card
without reason company is didecting balance from my account
and now a days the service is very bad
when I call to customer care I am not getting proper response

I am blind person I dont no to whome I have to aproch
please help me
till now I lost thousands of rupies

I am using an "AIRTEL" prepaid mobile number since year 2007, which sim was bought as lifetime sim and tariff plan that has changed suddenly on 20 april 2012 from "1 paise per sec" to " Rs.1 per minute" without my approval. When I contacted the customer care officer he informed me that he is transferring the call to his senior executive but the senior executive did not pick up the call for almost 4 minutes.

I disconnected the call and once again called 198 customer care this time he promised that it will not so happen and he will transfer the call but once he put me on hold the call did not go through and there was no ringing for almost 3 minutes.

I disconnected the call and once again called 198 customer care this time a lady pick up the call and rudely said that she will connect the call to the supervisor but the phone went dead and no sound at all.

I disconnected the call and once again called 198 customer care this time I was not routed to the customer care executive at all and some irrelevant message was played on the IVRS and the line was disconnected.
This happened 3 times before I decided to make this complain.

Harshit Kamdar

I am airtel prepaid customer my Mobile no is [protected]. last month on 15 march i recharge my mobile with Rs 399.and from last month every week 20/- will be charged from my account and some time Rs 10/ charged from my the account. While talking to customer care they are saying that the charges are due to some services activated on my mobile no i told them i did not start any services then after some discussion i told them on 17 th april 2012 please stop the services which are activated on my mobile no and then guy provide me the request no ROVAD[protected]. to stop my services but again the charges for the same deducted from my account on 24 april 2012.

I am not satisfy from the services like this please credit the same charges into my account.

Ram Gopal Sharma
Mobile no ;-[protected]
altenate no :-[protected]

hi....

This is kala..and my airtel mobile No is [protected].i am using this number since six years. since one year i am facing the problem that call is not connecting in few areas like koti,santhoshnagar etc.i have given complaint about the problem.customer care people told that the problem will resolve in 15days but still i am facing the same problem.they suggested me to change the sim.

so.. i went near by airtel center to change the sim then i came to know that the sim was registered on another name which is not known by me.six months back i have given all the documents and identity proof even though it is not registered on my name.so they refused to give the sim.

Hence i request you to kindly look in to the matter and do the needfull.



with regards,
kala

Dear Sir

I had applied for number portability to change network from Airtel to Tata Docomo on 12th April 2012. The portability has not been done even after 7 days have passed. I have made repeated calls to Airtel's customer care and nodal manager yet the portability has not been done by Airtel. Instead Airtel has been harassing me with repeated calls offering extra services despite my straightforward denial to avail so.

Request you to please hasten the matter and impose punishment on airtel ltd for non-compliance of number portability regulations.

My mobile no is [protected] and Unique Porting Id is AX865326.

My Airtel Landline outgoing#[protected] is not working since September'2011 and everytime I logged complaint in Airtel customer care the service request was closed without any resolutions and intimations. Following are few of the complaints I lodged however till date my outgoing is not made active, I need a adjustment against my bill for these 8 months loss:

S.No. Service Request# Date
1 3796054 10-Sep-2011
2 11278392 05-Feb-2012
3 12739504 10-Mar-2012
4 13717592 31-Mar-2012

The following two complaints was logged at Airtel Nodal Office but no resolution has been provided till date:

1. 1461208 20-Apr-2012
2. 14812228 24-Apr-2012

I request you to take strict action agaisnt the bharti Airtel Telecomminaction company and provide adjustment inmy bill for the loss of free call and montly rent I had to pay (minimum of Rs.1000).

Thanks
Saurabh Sharma
[protected]

Dear Sir / Madam,

myself shweta & my number is [protected] & email id [protected]@gmail.com and i am facing problem with airtel mobile service provider. I am using andriod phone from last 4 months & after that just 2 months ago i realised that from my dedicated balance daily 5 ruppees deduction was carried out by airtel. I communicated this problem many times to customer care representative, they said you have subscibed for videochat application/ ddo application, i never used & subscibed such application any time. The main issue ia that i communicated them that please stop the all services/ application from now onwards, but the same problem is occuring still from last 45 days. I found daily deduction in my account balance. Its complete careless of airtel regarding this matter or either they are unable to resolve this matter. Please help me to recover all my money & help me to resolve this problem. Airtel had not solved he problem in thier given time, their QMS & senior management have to look in this matter. i am airtel user from last 5 yeras but this is really worst thing they had done. As per their customer satisfaction policy they have to give me all money back, i am not asking any compensation.

Please look into this matter, this is very serious issue of customer satisfaction & QMS failure. For your refrence recent requst refrence is ROVAD[protected].

Kind regards,
Shweta

25th April 2012
Manipal

To,
The Chairman,

Sub: Outgoing calls barred from the Airtel cell phone bearing number [protected]
Dear Sir / Madam,
With deep regret, I would like to bring the following in the sequence of orders to your kind notice and grant me compensation for the inconvenience caused by the airtel cell phone company. The said phone has a currency of Rs. 298
1. The cell phone connection existed for more than three years and the last time the currency was charged on 7th of April. The outgoing calls were barred without any prior notice on 14th of April when I was in Mangalore. I had to go out to make calls and spend time and money.
2. On contacting the customer care centre, it was informed that the records are not in order [even if they realized that it should have been informed to me before barring the calls].
3. 15th was a holiday and 16th the Airtel office at Manipal was closed for the whole day.
4. 17th Tuesday I submitted the documents [Driver’s license, PAN card copy, KMC- ID, Post master issued address proof and a photograph] which were approved by the staff present at the Airtel office at Manipal. I was promised that the outgoing calls would be possible within 24 hours.
5. After 24 hours when the service was not reinstated , I reported the matter to the Manipal Police station
6. In spite all these and even after repeated requests made to the Area manager of Airtel [Mr. Arvind] nothing has changed.
This has put me in great inconvenience to make calls. Usually when my phone is in silent mode if I missed any calls, I would call them back, now it is not possible which has caused even a dent to my reputation. May I request you look into the matter and grant me compensation and also refund of the balance in the account, so that I could go in with another network connection with the same number.

Sincerely,

Dr. Antony Sylvan D’ Souza,
Professor, Head & Director of Post Graduate studies
Department of Anatomy,
Kasturba Medical College, Manipal University,
Manipal, Karnataka, India-576104. Email: antony.[protected]@manipal.edu
Telephone: [+91 0820] 2922780 / 2922327 [office], [protected]

They autamatically subscribe me for service packs like Cricket pack and etc and charge me Rs3/day. I have also been charged Rs 50 for downloading java games from airtel live. i have not subscribe for any such service packs or downloaded any such stuff from any where. why the hell they want to earn money by selling these packs forcibly to the customers... this is the limit ... if nothing is done soon i will change my service provider and will never suggest any of my friend to choos this.

Dear Sir/Madam,
I am facing a problem against 3G plan. On activation time according to customer care executive," If you will take Rs.200/- plan getting 500MB data free for a month", but my final bill showing complete charges using 3G gprs service. On 16-Jan.2012 to 29-Jan.2012 this period activate this service my number during this period, I have no use 500 MB data according to me.
Now according to customer care executive,"you will get only 166MB data in Rs.200/- in this using period, It can be right according to you but, On activation time no complete information provide from customer care executive to me.
So I request you to please solve this problem as soon as possible and beware this extra charges.


Regards,
Sachin Sharma
+91-[protected]
Hisar-125005

My broadband connection is not working properly from the past few weeks. It's getting disconnected in every 5 to 10 mins, I've complained about 5 times to the airtel customer care but they are not replying or rectifying to it.

Hi,
I am using Airtel 3G USB modem 7.2 Mbps – E1731 Datacard.(no: [protected])
problem is recently i have formatted my OS and when i try to plug in airtel data card
the device is detecting but i could not install the application it is showing an error "Windows Cannot Access the Disc The disc might be corrupted".
I approached Airtel office malakpet, hyderabad, they told that its a device problem and to consult service center.But service center(Abids) people told that the device is perfect, there is a back end problem.
Even i posted a mail to airtel help, for formality they called me and told they will call me back after 3days.
But still waiting for that....

Regards,
Sreekar
[protected]

Hello
i am using airtel prepaid mobile no. [protected]. one day i got a message asking for submission of my formality. the next day mobile no. got down and not responding. when i went to customer care and asked for the reason they told me that my no. has been deleted by airtel. please respond to my query as soon as possible. the no. is very very much important to me. at least airtel should send some info warnings with deadline.

Date :[protected]
Sir

Today when I check my account balance I found that Rs.30 has been deducted from my Mobile No [protected] and a message from Airtel “Thank you for subscribing Hello Tunes.You have been charged Rs.30for 30 days” !!! I never subscribed any Hello Tune I just received a call from Airtel “playing a music” then I just disconnect this call .
Today I contact to customer care and I ask him about this deduction they transfer my call to Sr Executive Mr Rajesh at 08-54 pm[protected] he just said that you have activated a hello tune .

I strongly oppose this type of fraud deduction by a reputed telecom Company “AIRTEL”. I am not agree with this deduction because I never activated this tune on my mobile .
Company is just making a fraud to call a customer for “Hello Tune”
How can company can deduct for hello tune when somebody just receive a call from Airtel , without pressing any button ,just receive a call??

I am seriously thinking of changing my service provider . If this cannot be resolved by you, I will file a petition in the consumer court against you. Your call center facility is just pathetic considering that they cannot correct your mistake even though I have spoken to them 4 times for the same issue.

Regards,
Rakesh
[protected]