Airtel Complaints & Reviews

sir,my my landline no.[protected] telephone handset not working oct.2011 timetotime compliant ccno.121or198 bellow compliant no.9447334 dt.28/11/11 c.no.10150594 dt.11/01/12 c.bno.11296392 dt.06/02/12 c.no.11990438 dt.21/2/12 not response my compliant or not change my telephone handset

To
The Head officer of Airtel
Sir/Madam,
Myself Nilesh Kalamkar and my mobile no is [protected](Prepaid connection). I am using this mobile from past 4 years, my all outgoing and incoming services are stopped. Whenever I called from the same number there is one recorded message says that I did not submitted necessary documents to the Airtel. I understand it is mandatory from the Government of India but as per my knowledge I had submitted all necessary documents when I bought this connection. I also underwent cross checking of these documents before couple of years.

At least they should have to informed me before stopping my connection.

There is already 180 Rs balance and i don't want to change the service from Prepaid to Postpaid I request you please resume my services or let me know what are the further action/escalation that i need to do for resuming the services.

Your obidently
Nilesh Kalamkar
[protected]

Ihave recharged mobile no [protected] withrRs 100/ through paytm.com. order no97155244/37155198 on 09/05/12 but it has not charged and I want that my money will transfer to my bank account. also want confirmation massage to my contact no or e mail id my money 200 rs has been added into paytm cash balance for paytm order no 37155091 and 37154849 and how to i can take back to my a/c or recharge in my mobile no [protected] tel me the solution as oon as possible

Dear Sir,

I am Ariel customer from last 7 years and recently moved to mumbai 2 months back and i have again selected Airtel as my cellular network as i was very happy with the service. I had no issue with Ariel till my last bill. But this month i have got bill for my postpaid no [protected] (Its my new no for Mumbai) is 4709.15 and when i saw the bill they have charged more than 4000 for the GPRS usage when i had taken connection that time i have clearly asked to enable 2G plan on my no which is 98 rupees per month. And i use to visit my data usage in my mobile and when i got my bill i checked it was just 550 mb around. And i called your customer care they told we have not activated 2G plan on your no we have given 200 MB complementary plan on your no for free and u have exceeded 200 mb so we have charge 10 paisa per 10 kb so you have to pay the amount. 12-15 days before my outgoing got barred saying that your credit limit is over again i called customer care they told you need to pay 2050 rupees to start your out going calls and when i asked they told we cannot tell why your usage is high just pay that after bill generation we will credit the amount to your account. I have not got any call from Airtel after taking connection as welcome call to explain the bill plan. I have written the complain to Mumbai nodal officer and they are not ready to reverse the amount. .Now they are Harassing me Please do the needful.

Regards,

Ravi

firstly,they deactivated my sim for some lame reason
secondly, if you are airtel subscriber be ready to get your balance deducted for no reason and if you honestly recharge then you will not be able to use it.
thirdly,if you recharge from there main website for any of their services your balance will be deducted but your airtel account will not be credited.

add to that there illiterate airtel relationship centres who dont know about the products there company offers.

Airtel is not the company it used to be,seriously pissed of with you.

unsubscribe desi tashan

De activate Desi Tashan

Dear Sir.

I have been subscribed tashan and weekly subscription portal by mistake Please unsubscribe Desi Tashan and weekly subscription services from my mobile no [protected]. i have dedected many time from my number [protected]. I every week time My 20 ,20 Rs.means 40/- RS. PER has been cut from my amount.

Thanks& Regards
SUNIL DHOBALE
Mob. [protected]

I have submitted an application to Bharati Airtel Limited agent exclusively for Rashtriya Ispat Nigam Limited/Visakhapatnam Steel Plant, Visakhapatnam (Sri Mahesh, his Mobile No.[protected]) to change airtel connection from corporate connection (Rashtriya Ispat Nigam Limited/Visakhapatnam Steel Plant) to my personal connection and also I opted plan change (rent Rs.199/-) in the 1st week of April, 2012, since I was retired from Rashtriya Ispat Nigam Limited/Visakhapatnam Steel Plant w.e.f. 31st March, 2012. So far the connection has not changed to my personal and my mobile [protected] connection also not changed to the opted plan (rent Rs.199/-). Sri Mahesh is not lefting his mobile ([protected]) even tried to speak with him several times. This you can find from my mobile calls. He is recklessly treating me. Summary of my complaint: 1. My mobile may kindly chage from corporate connection to personal. 2. My mobile connection shall change to opted one (rent Rs.199/-).

I had taken a unlimited SMS Pack for Rs. 99/- from Bharti Airtel Limited, Mumbai. It was told that it had a limit of 6000 SMS post which the SMS facility would be blocked, which is fair enough.

Bharti blocked my facility in April'12, for going above 6000 SMS, to my surprise however the bill for that month also contained SMS charges for SMSs that were exceeded by 200 per day.

I referred to their Appellate authority the notification from TRAI (reference: TRAI Notification F.No.341-3.2011-CA (QoS)), where it is explicitly mentioned that Pt 3.
"3. And whereas clause (k) of sub-regulation (2) of regulation 20 of the regulations provides that no Access Provider shall provide to any person, other than a telemarketer registered with the Authority, any tariff plan or SMS package in any form such as special recharge voucher, student pack, seasonal pack etc. permitting sending of more than one hundred SMS per day per SIM except on ‘blackout days’ and additional days as may be specified by the Authority by direction issued from time to time and all such SMS packages already provided to any such person shall not be renewed after their expiry;"- Only Exception being to telemarketers registered.

The appellate authority responded back saying, TRAI has directed in their notification dated Nov 1'2011, that this is not for postpaid subscribers and they are unable to share the notification with me. I cant understand, if TRAI notifications are public document, why cant they show me a rule which says the same.

I have also written to the Greivance dept of Government of India, awaiting their response.

Help me, if can !! Thanks.

Hi,

On 29th of April i converted my prepaid Sim to postpaid after i got call from some airtel guy, he said i ll be getting 500 MB of data usage free for every month,& only because of this reason i converted my sim to postpaid. Now after getting converted ,they telling me i ll get only 200 MB of data usage free that to only for one month.If i complaint them they tell we are sorry for this , we cant do anything & all.& now i should use this connection for 3 months it seems,I want to sue Airtel for this, they forcefully making me use their connection by telling false plans .Please take action ASAP.

[protected] this the no of the airtel office from which i took connection.

Dear Sir / Madam,
This is Narendran S V and my mobile no - [protected] . 'm a loyal customer for Airtel . I'm utilizing this accommodation for proximately 5 years.For the past one week i did'nt acquire the network coverage in my locality. I have dialed the customer care number - 198 but they did not respond me felicitously for the first time they hung the phone like anything, for the second time they made me wait for a longer time but then no one answered the call. With frustration 'm going to change the net work.

Then one more thing is that once i bought a recharge coupon of Rs.50/- lamentably it got wet due to that few numbers were expunged. Immediately i called the customer care number and i asked them to reveal the 16 digit no for that i have asked to trace that 16 digit number with the help of serial no or whatever its above that scratch pad. The only replication i got from the customer care is that we can not give the 16 digit number if you want to top up your mobile means you are obliged to buy a new card. Through that way i have lost Rs.50/-. Its not possible for everyone to keep the recharge coupon card safely there are a chances where we miss them. The money which we lose becomes a profit for the company and its the one way of cheating the public.

Hi,

Daily 2 rupees getting deducted from my airtel mobile balance for kannada movie mms2 subscription service from airtel. But i have never activated such service.Please help me deactivating all such services from my mobile. My mobile number - [protected].

Thanks,
Tamilselvan.C

my mobile no-[protected].i recharged a night pack on 30th april 2012.but till date it has not activated.i conveyed my problem to airtel customer care about 50 times from my no and 10 other airtel no.but everytime they didnot give me satisfaction answer and put my call in hold and cut it.after they blocked my no to contact with them. So kindly solve my problem.with regards.
Soumyapriyadarshi sahoo.

Dear sir / Mam
my Name is Rahul Sonpasare
I have purchase a Airtel Prepaid Sim Card mo.no [protected] (with document photo,photo id, address proof) before 5 year & from last 5 year sim servise is normal , but since 7 may 12 airtel company without any intimation,sms, Call, my airtel sim card incoming & outgoing call has blocked,

i give this number to my client's, friend's , releative , from 7 may 12 my airtel sim card incoming & outgoing call has blocked, i have verry loss in my buisness so please take action on Airtel company.
please solve my problem .


Thank's & Regard'
Rahul Sonpasare
[protected]
mail-id. sonpasare.[protected]@gmail.com

My name is Mohamed Haneef (Mobile: [protected]/[protected]). I have applied for the airtel broadband connection recently, paid the money and waiting for the broadband connection to be installed at my home from past 10 days.

I have been calling the Sales agent Mahesh (Mobile: [protected]) even since I have given my application and he has been giving some fake stories and not giving the correct status.

Many a times, the technician will call me and say he will in 1 hour to install a connection but he will never come.

Today I called Airtel Agent Magesh's phone, checking for the status. The representative in place of Mahesh was very abusive and shouted at me in a bad manner. (Why the [censored] do you keep calling me again and again he asks). I am completely dissatisfied with the service and more over the behaviour of the Airtel agent to the customer. Why would I even call him when I am not expecting a service from him? Is it not his duty to call and provide an update.

I have been a customer of Airtel from past 4 years and have enjoyed the service. Having such agents to represent such a noble company creates a bad image on the market leader.

I kindly request the concerned authourity to take the right action for the indecent behaviour of the representative.

With the ray of hope to get the service for the money paid,

Haneef
Mobile: [protected]

Hello,

Myself Aditi Aggarwal

I had AIRTEL BROADBAND CONNECTION till the month of Feb 2012. Then I had to shift from Bangalore.
That,s why I had applied for disconnection of the connection.

Within a week, AIRTEL people disconnected it.
And because of deactivation of my account, I was not able to pay the bill online.

A representative (engineer) from AIRTEL came to my place for collection of modem n wire.
He took the money from me (Rs.1101 , my billing amount for the month of Feb) , assuring me that he will close my account after payment.
His AIRTEL number is [protected]

After around one month, I received a call from AIRTEL number [protected], and the lady from another end was very rude to me.
She said that they are going to file a case against me for non-payment of dues. I didn't expect this kind of behavior form an AIRTEL representative.

Then those people gave me the number of Rajesh ([protected]) to contact him regarding my problem.
He assured me to solve my problem within 2 days.

Then again yesterday, I received the same call from AIRTEL.

This is not the way to treat the customers.
I have already done the payment and this is not the problem from myside.
People from AIRTEL harassing me a lot through these calls.

You can check my records.
Every-time , I have done the payment on time.
and now i have shifted from Bangalore and still i am facing lot of harassment.

Please help me in this case.
I will be very thankful to you

one year before Airtel is the best network, but now a days it's a worst network and customer care.
[protected] this is my number, they activate any SUBSCRIBE services and take amount, i called to customer care but no response, this is the last wARNING.
DEACTIVATE ALL SEBSCRIBE SEVICES
IF THEY ACTIVATE ANY SERVICES THEIR OWN, I WILL GIVE COMPLAINT ON COURT

For somebody in airtel responsible to hear the customers PLIGHT

COMPLAINT COPY SEND TO AIRTEL

Response from your staff is adequate for record purpose but USE LESS in solving a minor or trivial issue.

I have an AIRTEL MONEY account, of which the MPIN is blocked only after the first transaction (I am said owing to my using wrong PIN). Now the executive checking my antecedents say my date of birth is wrong (actual date I gave on phone is not what you have on your records, god knows how it is wrong with you). Now I approach your side on cell (numerous times and numerous hours) I send plenty of emails. Your prompt staff call me N number of times, say "SORRY FOR THE TROUBLES" assure to solve it "IN 24 HOURS" Later send SMS and assure to solve it in "THREE WORKING DAYS".


I do not understand how FOOLISHLY you people take the customers for A LONG LONG RIDE.


Yesterday also I was called by a GENTLE MAN from your side. Asking VERY SWEETLY "SIR PLEASE CONFIRM YOUR DIFFICULTIES ARE OVER/YOU ARE SATISFIED" etc, when you did nothing to solve the issue FOR 2 WEEKS.

PROMPT RESPONSE ( is it a drama) BUT NO ACTION SINCE TWO WEEKS.


FORGETTING MPIN IS NOT THE END OF THE WORLD. Please check up with (even some sundry) people who conduct online payment (how they solve mpin related issues).


I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back. Again send number of mails to you. NO USE.


You have a beautiful structure for customer care and grievance redresses.

1. Customer care

2. Nodal Officer

3. Appellate Officer etc etc. Action or reaction is shame for not only Bharti Airtel but for all customers using your services. I feel ashamed of my self.


You could not find a solution for a silly issue for 2 weeks " ONE CUSTOMER FORGOT HIS MPIN"

I have handed over a copy of my PAN card as a proof for my date of birth to your so called customer relationship center at Pattom, Trivandrum almost a week back and I would like to know what action you have taken on it.

Read my numerous mails on this silly issue and say to me "GO TO HELL" because you conduct a huge drama on customers

Irritated
[protected]

Response number AM[protected].

Hi All,

I request your attention on the bad quality of customer service provided by Airtel Digital TV in recent past. As summary of my experience, I would like to highlight that I have tried all possible means to get the resolution of my problem but it still exists. Please see below the date wise (Year 2012) summary of the event:

Airtel digital TV connection customer ID - [protected]

27th Apr: Registered a complaint for "NO SIGNAL" in Airtel Digital TV thru customer care number "[protected]" with complaint reference number "18197872".

28th Apr: Complaint was resolved by Technician without fixing the problem with comments "Customer not contactable". I did not get any communication from Airtel and waited for problem resolution.

29th Apr: In the morning, I again called the above customer service number to get the status and I was told that my complaint has been marked as closed. When I asked them about the reason, they said customer was not contactable; but when I asked which number they tried, they did not have any answer. I called at-least 5 times to get the proper status of my problem but phone was put on hold for different reasons and call was disconnected. Airtel can check the records.

I again called on the same day in the evening and requested to re-open the ticket, they confirmed me that my problem will be resolved in next 1 hour and I will get a call back for confirmation, but I did not get any call back and the problem still persists. Later, on the same day, I sent a mail to dthnodal.[protected]@airtel.in email id for escalation and timely resolution of my problem but no response.

30th Apr: No response or communication from Airtel. I sent couple of follow-up mails in the morning and evening to dthnodal.[protected]@airtel.in with Cc: [protected]@in.airtel.com. But again no response.

1st May: I received a response on mail from [protected]@in.airtel.com stating that complaint for video issue has been registered with the Service Request number "18263266".

2nd May: Problem was actually resolved by the engineer and he demanded for Rs.100/- as service charges. Few points to note here are
1) Customer care executive did not inform me in advance that some service charges would be levied.
2) Problem was not in my home, instead it was because of improper installation or bad weather, where as customer I could not do much to fix it or prevent it.

We were already pissed off by the service provided by Airtel and denied to pay the service charges. The engineer said that the problem will happen again for sure and he will not come again to fix it.

On the same day, the problem re-occured again, I am not sure if the engineer had any role to play in that.

3rd May: We registered the complaint via customer care and requested the problem resolution. We were told that the problem will be resolved by 3:30 PM on 4th May.

4th May: I called the customer care again and talked to Floor supervisor Santhosh, he confirmed after cross checking me that for this case, I do not need to pay Rs. 100/- service charges and the problem will be resolved by 3:30 PM on 5th May.

5th May: In the morning, I again called the customer care and asked for the status. This time I was told that the problem has been closed because I denied to pay the service charges. This is not the first time the problem has been resolved without discussion / agreement from my side.

On the same day, I sent another mail with details of my overall experience to dthnodal.[protected]@airtel.in with Cc: [protected]@in.airtel.com and asked four questions in this mail:
I want the answer to below questions:
1) What is customers fault in above case for which he should pay service charge? (Except that he has Airtel Digital TV connection)
2) What are the options available with customer to fix the problem without paying these repetitive service charges?
3) What is the guarantee from Airtel that after paying the service charge the problem will not re-occur with-in next 10 mins to next 10 months?
4) What is the best option available to any customer to get the problem resolved ON TIME.

But again no response.

6th May: I got a call from Airtel Karnataka Nodal Office saying that it is mandatory to pay Rs.100/- as service charge for each engineer visit after six months warranty period. But I asked the above four questions on the call, they did not have any answers. I requested them to send me a confirmation on mail with answer to above four questions.

7th May: I got a response on mail from DTH.[protected]@in.airtel.com saying that it is mandatory to pay Rs.100/- as service charge for each engineer visit after six months warranty period but no answer to above four question.
Nodal complaint Reference No. is "[protected]"

I am highly dissatisfied with the quality of service provided by Airtel and moveover interest shown by authorities to resolve the customer concerns. I have already paid my subscription fee till December 2012 and owns a HD recorder box. I have requested Airtel to either provide good service or refund my money paid towards subscription (till December 2012) and Set top box.

Please help me in redressal of the problem.

Regards
Sachin Jain
[protected]
Sachin.b.[protected]@accenture.com

Dear sir,
I am boking a Airtel DTH connection from my debit card on[protected] , i am not getting the connection , from airtel site we get the frod answer .
Ab. Hamid
Mob-[protected]

MSG from service provider
Transaction ID
Saturday, 21 April, 2012 8:37 PM
From:
"Deepak Soni" <Deepak.[protected]@vertexgroup.co.in>
Add sender to Contacts
To:
prakash.[protected]@yahoo.com
Dear Sir ,

Your Transaction ID Is [protected]
And Booking ID Is 81511
Regd. Mob. No.-[protected]
Regards
Deepak Soni

I had bought a post paid SIM from Airtel on 24/10/2011 wiht daily local 100 sms free with rental of rs.60/- .The talk plan was power talk plan of Rs.99/-. My SMs of Rs.60/- buffer was activated only on 16th Nov.2011. This SIm with NO.[protected] was bought only for the sole purpose of sending bulk SMs to Sales Manager. They overcharged me with Rs.1937.00. The matter was taken up with REach Mobile, Anna Nagar, Chennai from where this SIM was bought and they asked me not to pay. In the meanwhile I started getting calls from Collection executives of Airtel. The matter was taken up with Senior Manager, Mr.Dhinakaran of Customer Care who also agreed that I was overcharged and asked me not to pay. On repeated calls from Collection executive despite this, the matter was again taken up with Mr.Dhinakaran who promised to take it up with the Collection executives and promised that henceforth I will not get any calls with abusive language and threatening calls and also mail confirmation for overpayment will be done. No mail came. Finally again on 6th March, 2012, Notice was sent to me through Legal Advocates. As I am working, I had not time to take up legally and was no inclined to spend any money for the legal services and not to avaoid any legal hassles I went and paid the money At the Airtel outlet, Reach Mobile, In the meanwhile had gone twice in between to Airtel outlet to enquire about the status and the matter with them, Sr.Manager , Mr.Suresh, refused to check and divulge the details of the payment on two occassions and was utterly rude and discourteous and both the time gave excuse that the server is not working etc. After the payment was made by me on 14th March, I could finally meet the Branch Manager, Reach Mobile and he put me on to the executive who issued this SIM and who also confirmed that I was overcharged and as The Store Manager , Miss Abhirami was available, the matter was brought to her notice. After that have 3/4 times got in touch with REAch MObiles and Ms.Abhirami who both promised that the matter is under investigation but they are yet to revert to me. IN the meanwhile as the harrassment continued before I made the payment, I approached Appallette , who after various exchanges of mail, agreed that I was overcharged and that I should appraoch the Reach Mobile for refund. This matter was also brought to the notice of Reach Mobile and Ms.Abhirami and also mails exchanged were forwarded to them, but they are yet to pay me the refund. Hence request you to Kindly take up the matter with Airtel for MobileNo.[protected].

Expecting a favourable reply from you at the ealiest.