Airtel Complaints & Reviews

I have been charged Rs.2 everyday from almost one month for KANNADA MOV MMS 2 which i havenot requested for.
Please deactivate KANNADA MOV MMS 2 this service for my airtel network numbers [protected] and [protected] .
I have tried to contact customer care regarding this but it always ends up with the recorded message.

The airtel customer care service is pathetic. I donot understand why has airtel become a money grabbing company from innocents and from customers who havenot requested for these kind of services.

I request you to please deactivate KANNADA MOV MMS 2 service ASAP and refund the money which was charged for this service.

If any action is not taken for this request would change the network for these numbers or throw these Airtel SIM Cards.

My Airtel Network Mobile numbers
a) [protected]
b) [protected]

Hi,

I am a user of Airtel Broadband Connection (Number :[protected]. I got a billing issue for the billing cycle Mar-Apr 2012. This is because of wrong commitment from Airtel executives! The fact is explained below :

On August-2011, I got a call from an Airtel executive officer regarding 500/- top-up plan. Below is what he committed to me:
“There is a Rs.500/- top-up plan offer. In this offer you will get unlimited local and STD calls all over India. This is valid for 3 months and if you are satisfied with this service you can continue using this and if you’re not satisfied you can de-activate the service.”; so this is very clear that activation or de-activation is totally up to customer’s decision.

So, the service got activated on Sep-2011, i.e. on next billing cycle, and it continued till 6th Dec 2011. As the 3 months valid period was over on Dec-2011 and there was no request to de-activate this service, they again activated the Rs.500/- top-up plan and as per the commitment it should be continued until and unless there is a request from customer to deactivate the service.

But, they have deactivated the service on 6th Mar 2012 without even any request from customer to do so or even informing the customer and the bill for Mar-Apr came around Rs. 5700/- which should not cross Rs. 1800/- (Broadband 1099/- + Phone Charge 500/ + tax). Addition to this they were cheating me by charging false DSL usage of Rs. 85/- for 5 months which they agreed to do the waiver.

So, kindly take this request seriously and stop this monopoly rules by Airtel and provide me the correct bill, so that I will be able to pay the bill and close my broadband connection.

Thank you very much.

dear m/s,
i have purchased nokia 100 handset on 11/5/2012 i was told that i'll be getting 100 local airtel to airtel calls n 400 sms's free but nou i'm getting charged for all call's even to other airtel no's so tell me what can i do. You can refer my contact no.[protected]/[protected]

Hi,
I am using 3 G data plan of Aitel in every month and recharge Rs/- 450 for 1200 MB and Rs/- 675 for 2.5 GB, but i have faces very crisis of network of the area of Rajabazar,if not possible of given Network than how sale of Airtel 3G in this area.

PUBLIC KO BEWKUF BNANA HAI .or BINA MATLAB KA SIM CARD DEKE KO CUTOMER KO FASANA HI AIRTEL KA KAAM HAI.


contact detail- [protected]

AIRTEL MOBILE 98868844XX [|BAL|Qrc[protected]|]

Since i have activated BBM plan Rs 129, which gives me BB messenger free along with Local and STD SMS free for a month.. THE issue i am facing is that Airtel keep deducting small amount of money from my account even if my handset is in idle state... i have not activate any other service except BBM.. in no time all my balance money is deducted... after complaining they returned deducted amount said this is ONE TIME benefit.. but the problem was not solved again the same deduction.. I was told that it is GPRS but i dont use any internet and other services..

After i was told that write to Airtel BlackBerry Department to solve this issue... I emailed to Airetel BB but it is since a week there is no response and now before BBM a month plan supposed to end by 25th of this month is prior shut down so unable to send SMS and BBM to anyone..

What a pathetic service of Airtel, If this issue is not solved here then i have only one option to do portability.. o

Hope this message reaches to Airtel...
Sabir

refenrance number- PR[protected]
Takdir Singh Ruhil

Today in the afternoon all of sudden my phone account balance was deducted of Rs. 34 without my consent on calling customer care for refund and asking why this has happened they told it is some kind of auto renewal. . i want it back.

it was closed without any information

Hi,

We took Airtel Broadband connection just few days back and it is not working since last Friday. We filed the complaint #15632496 and #15804410 twice but no action is not taken till now.
We have called customer care more than 15 times but no luck.

1. Ms Priya from Collections department called me on 14th May at 12.06 PM from [protected]. She called without going through my previously raised concerns for right compensation amount.

2. Ms Priya in her above mentioned call told a final settlement amount to be Rs. 3000/-. I clarified that I am not happy with such a small compensation as AIRTEL has troubled me for over 4 months. However, I agreed to pay this amount to close this issue for good. Ms Priya clearly confirmed that the case will be closed and a confirmation mail will be sent to me within 30 minutes of making the online payment.

3. Today (on 15th May), I again received a call from Ms Priya at 10.26 AM from [protected]. I mentioned that I will be making the decided payment today and I want the agreed upon confirmation mail within 30 minutes of making the payment. Ms. Priya clearly agreed to this again.

4. I called Ms Priya on [protected] at 4.52 PM on 15th may to walk myself through the payment procedure. I finished the payment of Rs.3000/- and gave her the transaction number. After this I requested for the decided confirmation mail mentioning about the closure of the case BUT SHE SIMPLY REFUSED IT !!!! SHE MENTIONED THAT SHE NEVER COMMITTED ABOUT ANY SUCH MAIL AND MISBEHAVED WITH ME!!!!

This was completely shocking for me as despite showing the intent for making the payment (and finally doing so) I did not receive the compensation amount I asked for. I simply agreed to make the payment as I do not want this daily headache with AIRTEL and I want to close all ties with AIRTEL. Above mentioned communication can be checked in my mobile recordings and I can provide approval to get recordings.

I had to complaint to airtel digital tv by customer care number and said to solve this problem but my problem not solve till now.its two times already complaint but not any response.

complaint no.18680193

my airtel digital tv no [protected] and my mobile number [protected].

please sir help me for this problem.

I have purchased new Airtel prepaid mobile sim no[protected] mobile no [protected] two months ago by giving all valid documents. mobile phone was rarely used as validity was upto 2015. No addresss verification was made.There was sum balance of Rs 100+. Now sim is disconnected with balace amount. I have contacted local customer care centre and nodel office Indore. But they replied that paper was not submitted hence sim was stopped.
Now I request to please get my above sim in working with balance amount.
Thanks. Dinesh Kumar Jain e-mail dkjain.[protected]@gmail.com. Mob No [protected].

I have bought new airtel conncetion from Mahalakshmi Enterprises
Shop No-1-2-25/11,Dr-Atmaram complex , Main Road, Hydernagar, Opp Vasanth Nagar Main Gate,Kukatpally500072 Hyderabad on 11/05/2012.I have asked them to when can they install the Broadband; they informed within 2 days they will install.

But still today none of them appeared.

I had even tried to call the person Prasad which has given me commitment for the same but not picking up my call his no is [protected].

At the time of payment he said i will start the connection any how within two days you just give me the advance and documents.

Can anyone suggest me can i file consumer court against their wrong commitment?

Also warn other for not going to this shop as they are doing frauds by not proving the service as per their commitment

Myself Roma Bhatia, working with Adani Group, I am facing network problem despite of my office being located in the centre of the ahmedabad city.
There is hell lot of problem while calling and messaging and also GPRS is half of the time not connected. And above this if we call customer care, they are unable to handle our complains well. From my past experience I have learnt that calling customer care is just a waste of time money and efforts. Atleast we could expect that the managers would handle the grievances of the customers but am sorry to say that we have not got any kind of support yet. Managers and other staff are inefficient to deal with customer and cannot handle their grievance well.
Based upon this experience I now repent . The services provided are unsatisfactory & pathetic, brand name of Airtel is huge but the support and services provided as experienced by me was depressing.

1 Year Before
This is respect to my Airtel No. [protected]. I have received a call from airtel representative named Shubham Kaushav (Chandigarg). I have found the airtel representative to be non professional and language used by him was slang. I have already raised the complaint at 198 also with nodal officer still this complaint is open.When the right solution is provided by your company then I can go ahead with the payments of my outstanding amount without any late payment charges .

Now
I got call from rohan khanna [protected], harrising me to pay the due within 1 hr if not arrest warrant from delhi will be issued .i vil be under remand for 6 months and fine of rs 280000 /- .
i m continuously receivng calls saying mr rohan khanna .statement " i m rajiv chaudhary from police head quoter delhi, u r issued arrest warrant for 2 days n u will be handed over to new delhi court then u will be for 6 months in jail, againts pennalty of
rs 2, 80000 /- u will be releifed..getting continuse calls n follows up for payment its totaly wronge and illegal .too much harasment i was totaly tensed n frusted .Please email me on [protected]@gmail.com if any of can help me plz , I will get in touch asap I can .will take action against this fraud..

Regards,
Akshay Gharge

I want to Unsubscribe from www.tashan.co.in. I click on the link o Download Free Wallpaper. Then it asked my Cell No. I put t by mistake and I put my No. I verification code delivered to my cell. I just put the no on the webpage. I found 20-20 rupees was deducted 2 times from my pre-paid balance. Now there is no option on www.tashan.co.in to unsubscribe this service

kindly unsuscribe this service my mobile no [protected]

Dear Sir,

I submitted in my document in airtel sales executive but this number mis match other persons name.
I visit to ghatkopar airtel gallery and pay to monthly outstanding bill but not change in name and cancelled the number.
pls help me. airtel call center harssment and mentally toucher in customers.
not services provided.

regards
Sandesh P
[protected]

I purchased an Airtel digital HD connection on 8th May 2012 using my debit card and the money (Rs. 6670) was deducted from my account the same day. I was provided a customer ID [protected] on the 12th May. Today is 15th of May and no installation has taken place.

Several calls to[protected] are either attended by rude executives or whenever the call is escalated to a Supervisor, an assurance is given that they have spoken to the Area Sales Manager and installation will happen within 24 hours.

On 13th May (the last call from an Airtel executive) I was informed that the installation was to happen by 4 PM that evening and since then there has been no response from anyone in that company.

This is a case of fraud and cheating of hapless customers. My last call at 11 AM to the call centre was attended by a girl who refused to give her name and was rude and disconnected the call....

I am left feeling helpless and not sure how to deal with this matter. I would appreciate any help in getting my money back.

C Pradeep
Connection ID: [protected]

Hi,
I applied for the new Internet broadband connection with all the documents to the airtel executive on May 06, 2012. But till now I hadn't get the installation of broadband connection at my location. When I called to the customer care against service request no. 15630630 then they told me your request get cancelled then when I told them why this request get cancelled then they told me no such pear available in that location but this not true. Because on the same day I cancelled one of the Internet connection from that location. I mentioned all these details to customer care as well as the one of the installation person who contact me. My old Number which was cancelled to that location is[protected]. One thing customer care executive told me that he is execuing a call back facility for me on May 15, 2012 in between 8:00 Am to 9:00 AM but I hadn't received any call from the service provider.

So I request you once again please installed the new connection on the same pear on which the old number exists.

Thanks,
Rashmi mittal

My customer ID is [protected].
Signal with error code B001, the weather is normal here, and it is not working from last 3 days. I complaint report on 6th May. They are asking to charge Rs. 100 for visit for the service they are providing. Their service is not working and they are charging to resolve their service issues. Since I recharged advance till 1st Jul 2012, so I didn't argue with them and ready to pay. Today is 3rd day and no action was taken from Airtel technical team so far. And today I got the message that the problem (Service Request Number:[protected] has been resolved. But it is not yet resolved.

Dear Sir,

I've upgraded my airtel standard DTH to HD after i paid Rs.1999/- through IVR using my credit card on 4th May. I've been promised that it will be delivered in 24-48hrs and it was delivered on 8th May(after 96hrs), that too after multiple calls to them for tracking. And i was promised that SMax HD channel will be free till 27th May as an offer to the existing customer. This channel is not being activated since 8th May. I've spoken to customer care and the executive who took the booking several times, but no use. They are having standard reply of 'IT WILL BE ACTIVATED IN 24hrs', however now several 24hrs passed since 8th May. No action from Airtel DTH team.

And while booking, IVR system prompts that upgrade your existing setup box with just Rs.1750/- and they charged me Rs.1999/-. When i asked for clarification they told its an old offer, not valid. But still there in the IVR. Apart they recharged my account with Rs.1750/- only and detected that amount against HD box deliverable. I've sent mail to [protected]@in.airtel.com on may 8th, and so far no reply from them.

Customer ID : [protected]
Transaction id : 19678376
Agent name - Prachi
Spoken Executives - Avinash, Vishwanath, Malathi, Prachi (totally More than 12times)

Airtel DTH is cheating customer & not delivering on time, not delivering the offer which was promised during booking. Please do the needful.

Thanks & Regards,
Mahendraraj
Email : [protected]@gmail.com

Respected Sir/Madam,
I am using a mobile no. [protected] from Bharti Airtel. I got my bill amount for the month of April 2012 as Rs. 1775 which is far more than my average monthly usage of around Rs. 400 because Airtel claims that I had made a gprs usage of Rs. 1200 on 12th April 2012 it does not specify how many MBs (may be 300-400) I have used in that one hour o[censored]sage. I beg to make them remember that they offer 1024 MBs for Rs. 99 on Gprs plans. But how could they charge me Rs. 1200 for 300-400 MB. I know they will argue that you have not opted for any Gprs plans so we would charge you according to the normal rate of gprs usage but isn’t that wrong on the part of SUPREMELY POWERED BHARTI AIRTEL when they know that according to plans that much o[censored]sage should be charged to around Rs. 50 but if you have not opted for gprs plan that does not mean they can charge Rs 1200 instead of Rs. 50. If I would have opted for gprs plan my gprs usage would have at most cost me Rs. 100 but if I forgot to opt or didn’t know the normal gprs usage charges I would be charged Rs. 1200 intead of Rs. 100. Today in many places in cities like Delhi internet is offered free in the same time the SUPREMELY POWERED BHARTI AIRTEL is charging Rs. 1200 for a few hours o[censored]sage or downloading. It is not that people at Airtel do not know this fact that gprs or internet usage is not that much expensive but who can stop them from charging their customers they have been given 2G license so where would the customer go he would have to pay whatever they ask for. Goodness gracious I had not used gprs for the whole month otherwise I would have needed to sell my house to pay that bill. I have not even used this internet for any purpose which could be specified from the usage of the internet I had just put my Sim card into my husband’s phone for that time which had some virus problem then also the usage would not be more than 300 MB.
Shouldn’t there be any limit to what these people charge when the normal charges are Rs. 100 for whole month how can they can charge Rs. 1200 for one day or much less usage. Today almost everyone makes use of internet and most people know the technical terms nowhere in the world charge is Rs. 1200 for 300 MB it would be around Rs. 50 even from Airtel gprs plans if they want to cheat people they can but take 10 times if I forgot to opt for gprs plan that is Rs. 500 but why so expensive Rs. 1200. I am not the first one to be cheated like this but their would be many people but not everybody has the time to write about wrong doings of these people. I had even made a complaint to TRAI regarding this bill but people from Airtel called me to tell that they have had a talk with people from TRAI and your Gprs billing usage is correct according to the people from Trai they insist that 300 MB should cost you Rs. 1200 and it does not matter if you had incidentally used internet or not which means internet is a very expensive thing and should be restricted to the rich people like AIRTEL and poor people like me who find Rs. 1200 per hour expensive should stay away from it.
Lastly I most respectfully ask you for a favour that internet should be not be switched on any postpaid mobile number without the permission of the user to do so by the service provider like AIRTEL so that more people do not suffer and there should be a upper limit of charge for the internet usage as normally unlimited usage of net on the laptop with data card which has mobility is around Rs. 800 for whole month.
Please give some thought.
Thanks For Reading
Kavita Chaudhary
C/o Rahul Nagar,
H.No. 195, Village Khichripur,
Delhi -91