Airtel Complaints & Reviews

HI ALL, MY NAME IS T.RAM MOHAN FROM CHENNAI, TAMILNADU AND MY AIRTEL PREPAID MOBILE NO.IS 984XX XXX88. I HAVE BEEN USING PREPAID AIRTEL FOR THE PAST SIX YEARS. ON 09.04.2012, I RECEIVED A MESSAGE FROM AIRTEL AS FOLLOWS- "YOUR 225 BOOSTER PACK EXPIRES TODAY. PLEASE RECHARGE AGAIN WITH RS.225 AND CONTINUE TO ENJOY REDUCED CALL RATES". SO THAT NIGHT AROUND 8.47 PM I RECHARGED WITH RS.225 WITH TXID [protected].

BUT I COULD NOT SEND ANY FREE SMS NATIONAL / LOCAL ALTHOUGH 9000 SMS ARE FREE WITH 90 DAYS VALIDITY.
WHEN I SENT LOCAL SMS FROM MY MOBILE AN AMOUNT OF RS 0.75 WAS DEDUCTED AND THE AMOUNT WAS DOUBLE WHEN I SENT NATIONAL IE RS.1.50/SMS.

ON 16.04.2012, I RECEIVED THE FOLLOWING MESSAGE FROM AIRTEL- "YOUR FREEDOM PLAN EXPIRES IN 3 DAYS. PLEASE RECHARGE AGAIN WITH RS.22 AND CONTINUE TO ENJOY REDUCED CALL RATES". I COULD NOT REALLY UNDERSTAND WHAT IT MEANS.

I COULD NOT CONTACT CUSTOMERCARE OFFICERS VIA AIRTEL PORTAL 121. HENCE I REGISTERED FOR MOBILE PORTABILITY ON 17.04.2012 AND GOT THE UNIQUE PORTING ID AS AT 374143 & EXPIRY DATE IS 02.05.2012.

AFTER THAT A PERSON FROM AIRTEL MOBILE NO.[protected] IMMEDIATELY CALLED SINCE I HAVE APPLIED FOR MOBILE PORTALBILITY. I WAS NOT SATISFIED WITH HIS REPLY AND ANGRILY ANSWERED HIM. ANOTHER FROM AIRTEL CALLED ME ON THE SAME DAY NO.[protected] AND REQUESTED ME NOT TO CHANGE FROM AIRTEL AND HAS GIVEN AN REQUEST REFERENCE NO. RPOCN [protected]. I TOLD HIM THAT IF AIRTEL IS NOT GOING TO RECTIFY THE SAME IMMEDIATELY / OR IN A WEEK'S TIME I AM GOING TO ANOTHER MOBILE SERVICE PROVIDER.

MY QUESTION TO THE AIRTEL SERVICE PROVIDER IS AS FOLLOWS:
1) WHY THERE IS NO CUSTOMERCARE REPRESENTATIVES AND YOU HAVE NO CARE FOR YOUR CUSTOMERS.
2) IF YOU ARE TAKING AWAY OUR HARD EARNED MONEY LIKE THIS, IT IS MORE LIKE CHEATING AND IF THE SAME HAPPENS TO ALL PEOPLE THIS IS REALLY PAIN FOR HAVING USED AIRTEL FOR 6 YEARS AND YOU ARE SPOILING YOUR COMPANY'S REPUTATION.
3) HOW SHOULD I COMPLAIN TO CONSUMER COURT OR CYBER COURT HAVING CHEATED ME BY FALSE PROPAGANDA?
UNDER WHICH ACT/ COURT MUST I FILE A CASE AGAINST AIRTEL FOR THEY HAVE NOT FULFILLED THEIR SERVICE.

I REQUEST ONE AND ALL WHO ARE AFFECTED BY THIS CHEAP AIRTEL CHEATERS AND COME COLLECTIVELY AGAINST THEM. REQUEST YOUR SUGGESTIONS / VIEWS / COMMENTS.

THANKS FOR THE PATIENCE IN READING THIS ARTICLE.

REGARDS -T.RAM MOHAN, CHENNAI

i am airtel consumer past five years. my airtel number is [protected]. i have received the message for choosing kollywood mms_2 on my mobile from 15.04.2012. but iam not choosing the kollywood mms_2. so, please stop the kollywood mms_2.

today airtel mobile service deduct my amount Rs. 43.44 from my account for an subscribed Service they r not taken my complaint i talk to Mr. MUKESH CHUPASAMA & discount my call pl do need full

sir namaskar
my ditels- Rakesh kumar seth s/o sir. Swatantra seth
Mobile no.[protected]
sir mere acount se[protected] se abtak 5 time maine
repuvest kiya ki sir mera rupeye vapis kar dijeye lekin
aaj date[protected] tak meri problum swalv nahi huy
pleez reqvest sir ...
From Rakesh kumar seth

sir,
date 1-4-2012 i was send port [protected] and airtel give me a port id and i was gon the distbuter and i was purchase a new uninor sim
i was to go airtel to uninor company but airtel agen agen tell me ur nnp prosider is under proses but my uninor card not act sir plz
take a strick action airtel company

sir, i have done recharge of rs.98/- through internet, https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp

my mobile number is [protected], i have paid the amount through net banking, the amount got deducted in my bank account with narration " MSBI[protected]IGA2629926 TRANSFER TO [protected] BILLDESK TRANSACTION A"


but MY MOBILE IS NOT RECHARGED!!! TXN REF NO :IGA2629926 & following screen was shown...........

"recharge status

transaction message : Dear Customer, the transaction for online recharge of your airtel mobile could not be processed. Try online recharge using another bank account or another mode of payment.
Please check your bank account before initiating another transaction.
transaction id : 792980
recharge amount (Rs.) : 98.00
mobile no. : [protected]"

Crooks working at Airtel are trying to steal my number!
Hi,
My name is Menas Ahmed and i own a Airtel number [protected] for the past 5 years or more in Hyderabad, AP. This is a paid number and i paid a lot to the agent to get that number. Initially it was Post-Paid, but later i converted to pre-paid. Due to my work requirements, i had to travel abroad frequently for 2-3 month stints. And during these period i always use my number in international roaming to make & receive calls and SMS. All my banks are registered with the same mobile number and the number not working means i cant even log-in to my bank online.
Even though the mobile is life-time valid, airtel says that you need to recharge every month. I had some balance already. I did not recharge for 1 month or more and the phone was working all well till february end. In February last week, i noticed my phone was giving error "Sim Registration Failed". Suspecting it is a validity issue, i immediately recharged with 333INR twice and nothign happens. I send one of my friend to the airtel office Madhapur and they looked into the details and they recharged for 34INR saying that the account will get activated immediately. Nothing happens, so i call the customer care and they tell me that 34 is not the amount and i need to recharge with INR 27. I re-charged that amount and still nothing happens. After that i recharge with INR 50 again.
Since March 1st week i have customer care several times and then they say i need to re-submit the identity proof once again to re-activate. I sent all my valid identity details and my friend submits them in a airtel retail store at Kukatpally. After a week, nothing happens and when follow-up, they said that they lost our documents submitted and asked us to re-submit once again. I submitted the documents and even after a week, nothing still happens. Called customer care numerous time and all the time they ensured that the number was still in my name and i need not worry. They even said it was "active, but awaiting documents". All the time, they also said that my account has balance about INR 780 (approx) which is about the amount that i recharged.
So i attempted to submit the document at the main office in Begumpet. They did not accept the documents because i had a one letter spelling mistake on my name in my BSNL telephone bill submitted as address proof. They were very reluctant that they did not wanted to accept my documents. For the new connection, they would not mind whatever mistake was there in the forms!! all through the interaction there was something very fishy always. I then sent my Voters ID card to my friend so that he can submit my voters ID card as address proof and my passport as my identity. My friend tried to submit the document today at Airtel BEgumpet, But then now come up with the story that the number is allocated to someone else since March 4th. And only thing i can do is to call him and try to negotiate. How come a number working on my name 3rd week of February be allocated to someone else in March 1st week?
It all sensed very fishy because, since February i try calling my number to check and the airtel message was "this number is temporarily our of service". The message was the same everyday and even today. The message was still the same immediately after the airtel agents told that the number was given to someone else and my friend came out of the airtel. But after 10 minutes, when i try to test call the message started to say "the airtel number you are trying to reach is currently not reachable".

Enough is enough and its against my consumer rights. I am planning to go legal now and planning to file a case at consumer court. The pathetic service of customer care is irritating.

Will never ever again buy any airtel products again. I have sent instructions back home to disconnect airtel internet, landline and IP TV. Government services are much better and Airtel is not any more Airtel !!!!!!

From,

A very frustrated Airtel customer.

I converted my Tata Docomo prepaid number into Airtel prepaid through mobile number portability on March 2012 at Madhapur Airtel Relationship center, Hyderabad.On the eve of 7th April 2012 they barred my outgoing calls because of some document submission problem (according to them), but by common sense one could know that without submitting the documents how my Tata Docomo service changed to airtel?Probably they lost it somewhere. Anyway when on sat evening I went to Airtel Relationship center, Madhapur, Hyd at around 8pm they said it is closed & they can't help me out of that.I had to wait till Monday because Sunday was again a holiday.On Monday afternoon I re-submitted my documents (I have a copy of that form which I submitted) at Airtel Relationship center, Madhapur, Hyd after waiting for 1hr with a token in my hand. I was committed that my outgoing calls will be active within 24hrs. But till today it has not been resolved & when I am trying to connect to Customer Care Executive the call is getting disconnected abruptly due to their technical problem. I just need to know how many more times I need to visit the airtel office again & again.Whose fault is this & who is suffering for that.
Mobile number: [protected]

TO
M/S BHARTI AIRTEL

TO WHOMSOEVER IT MAY CONCERN

I HAVE TAKEN LANDLINE CONNECTIONS OF AIRTEL IN MY OFFICE LOCATED AT UG 19-20 V.V. SHOPPING PLAZA SECTOR 12 VASUNDHARA GHAZIABAD 201012 WHOSE DETAILS ARE AS FOLLOWS

TEL NO A/C NO.
[protected] [protected]
[protected] [protected]

AS I HAVE ALREADY MADE COMPLAINT PREVIOUSLY SOME DAYS BACK REGARDING THE MISBEHAVIOUR AND MENTAL HARRASMENT FROM THE OKHLA OFFICE OF AIRTEL( PH NO [protected])
AS I TOLD EARLIER THAT I ALREADY STOPPED USING THESE ABOVE MENTIONED CONNECTIONS IN MONTH OF JANUARY. DUE TO SOME RENOVATIONS IN THE OFFICE I COULD NOT ABLE TO PAY THE BILLS. BUT AFTER RENOVATION BEING OVER I PAID THE TOTAL OUTSTANDING AMOUNT THROUGH CHEQUE AND RECEIVED A FULL N FINAL SETTELMENT LETTER FROM MAIL . BUT THE COLLECTION DEPARTMENT DID NOT UPDATE THE PAYMENT TILL 1 WEEK. THE CUSTOMER CARE EXECUTIVE FROM OKHLA , NEW DELHI REPETITIVELY CALLED ME AT MY MOBILE AND ASKED ME ABOUT THE BILL PAYMENT. I TOLD HER THAT I ALREADY PAID THE BILL AND I GOT RECEIPT AND IT IS IN MY OFFICE AND I COULD TELL ONLY AFTER REACHING OFFICE AS I WAS OUT OF TOWN. BUT THE GIRL CALLED ME AND DISTURBED ME TOO MUCH THAT I GOT HARRESED MENTALLY.....AND DISTURBED VERY MUCH. THE EXECUTIVES FROM OKHLA OFFICE EVEN ABUSED MY EMPLOYEES AND PARENTS.
SEEING THE ABUSING AND HARRASMENT I FINALLY DECIDED TO MAKE THE STOP PAYMENT OF THE CHEQUE GIVEN.

BUT DESPITE THE COMPLAINT BEING MADE THE EMPLOYEES FROM OKHLA OFFICE CONTINUE TO ABUSE ME AND MY FAMILY MEMBERS. THEY ARE CONTINUOUSLY GIVING ME MENTAL HARRASMENT.

I WANT TO ASK IS THIS THE WAY TO TREAT THE CUSTOMERS..........................................?
IS THIS THE ETTIQUITES OF SO MUCH BIG COMPANY?

.

THANKS

RAHUL CHAUDHARY

DIRECTOR- DARK HORS INVESTMENT SOLUTION

Hi,

This is to bring in to notice the wicked game Airtel played with me. I had an airtel

broadband unlimited connection number [protected]. I never knew the plan, cause an Airtel agent gave it to me

saying this is the best plan for you, you will be charged just Rs 600 for 100+ KBPS transfer

rate for unlimited data transfer. I was amazed and got what he has promised for full 2 years.

That is 100+ transfer rate, unlimited data transfer for 660( including taxes). I was over

satisfied, but few days back I changed my house and got my Airtel connection transferred. To

my utmost surprize my transfer rate dropped down to 15+. I called up Airtel, and what a

stupid excuse they gave me "sir the speed you were getting was actually a technical glitch at

our end, and now it is rectified and you will get this much speed only". Technical glitch for

the last 2 years, I was struck, technical glitch for 2 year. And moreover, is it my fault if

Airtel has a technical glitch that lasted for 2 years. This is the worst thing I have

encountered in my whole life. I am a software engineer my self and never saw a technical

glitch lasting that long. And moreover its Airtel's fault, why do I suffer cause of that?

People move ahead and I moved backwards with Airtel, I was getting 100+ transfer rate and now

it has come down to 20. I am so so disappointed with the treatment Airtel gave me. They

didn't even tried to compensate me, they just asked me to disconnect my services if I am not

satisfied. Following are the names of Airtel officials in the hands of whom I got this

harrasment:

Rajat Sharma(198)
Gaurav Kapoor(Floor supervisor)
Vikram Singh/Ajay(Tam leader Jalandhar)

..and there were many other.

Heights of stupidity, harrasment, pathetic service, pathetic people working there.

To hell with Airtel

Dear sir,
My name is Subha. I am using Airtel sim, i lost my 40 rs balance without any usage .My Airtel number is [protected].While contacting airtel customer care, they didn't respond well, so i want to register a complain reg this issue. Please take necessary steps reg this or direct me to the proper channel to register my complaint over Airtel.
Thanking You.

Yours,
Subha.

Dear Sir,
Good Evening Sir
sir mene aaj 17.04.2012 ko AIRTEL GSM Company me phone kiya tha jo LOKESH JI se 04:02 PM par baat hui thi tb unhone bola ki aap 28/- ka Recharge karwa do to aapako main LIFE-TIME call rate 0.30 Paisa kar dunga tab mene 28/- tatha 30/- Rechage karwa kar mene 4 minit 33 secaond baat ki to 0.40 paise ke hisab se 2/- kate usake baad mene dobara care par baat ki to muje bola ki esi koi Informations nahi he tatha Senior Costmer se baat ki to bola ki ham kuchh nahi kar sakte tha Gali galoj ki mere sath.
Jinka name Vikash bataya gaya tha 06:30 PM par baat ki thi mene unse.
AIRTEL GSM COMPANY IS COSTMER CARE INFORMATIONS VERY BED LANGUAGE.
PLEASE HELP ME SIR.

CONTACT NO.
+91-[protected]

Name- Kalu Singh Ranawat
Add. Khimawato Ka Kheda, Post-Bhinder
Pin Code- 313603
E-Mail- [protected]@gmail.com
please Call Me sir.....

ThanX For Heart Thank'S.

I had requested for port in of one of my mobile numbers ([protected]) to Airtel network since the other no. is of airtel ([protected]). both the nos. are in use for more than 5 yrs and registered in my name. What shocked me was that the driving license issued by a Delhi Authority was rejected on the ground that the photograph is not clear. Other photo IDs with me (PAN card, Voter ID) have even more unclear photos. These documents are issued by govt. authorities and the manner in which they are published are beyond the control of the users. In such scenario, am I supposed to run to these authorities till the IDs come out as good a finished product as to satisfy all the service providers?
I am facing this even though the same ID has always been accepted by many other service providers including airtel itself.
Above all, the people sitting in the outlets behave like sarkari babus, very discourteously rejecting the document without applying their mind.

Respected Sir,
I am a second year MBA student at Sri sathya sai institute of higher learning prashanthinilayam,puttaparthi Andhrapradesh. I brought an Airtel sim on 22 march 2012. I had submitted my Local Residential certificates Duly signed by the authorities my Pan Card Issued by the central government my college Identity card and my Andhra Pradesh Road transport corporation Bus Pass issued at Vijayawada when i was doing my B.COM at Andhra Loyola College. The number was Rightly working for 10 days then they asked me to submit the same documents again they reopened the blocked incoming outgoing. but now again they have blocked my incoming and outgoing leading to lot of problems for me i request you to look into the matter so as to solve it. I dont know what is happening and why they don't accept the residential certifiacte issued by the university and the pan card issued by the central government. I Request you to look into the matter so that it is solved as soon as possible.

I have transferred from Hyderabad and wanted by Airtel Digital TV re-installed. Its more than two weeks of struggle and Airtel people have refused to do so. Several times I have loged requests/complaints by Emails & also customer Care nos. Last two of the requests/complaints reference nos are 17809814 and 17901703. These were reference provided by Airtel. What has happenned latest is discribed in my below email (originally written to Airtel) : -
"""""
Dear Saket,

Thanks for the concern showed from your end but as I told you during our telephonic discussion today(your call through Phone number:[protected]); I was confident that Airtel people here will not attend the cause.

Two Engineers from Airtel arrived today to our house address; I mention once again: 5E1, Harmony, MIG 2, Rajarhat, Kolkata - 700157.
Below are the comments from them listed in order from the time they entered :
1. The antenna given to us while getting an Airtel DTH service is of no use.
Reason Quoted: They have got the contract from the society of installing a Mother antenna. Hence the connection shall be made from Mother antenna. While negotiating the contract they have signed that no separate individual antenna will be installed.
We agreed to given reason and asked them to provide the service in whatever way they can.

2. Our set-up box is use-less. We should purchase another set-up box from them which is rather the basic simpler version.

Reason Quoted: Our set-up box is Recordable one and they cannot provide this service here. Hence we will have to get a new one.
We asked the difference in the two refusing to buy a new one.

3. The recordable one (the set-up box we have) requires two wires/cords while they have only one cord.
We gave them two 12mtrs cords; which we had to buy from Airtel during our installation last time.

4. They still refused. They asked us to call an electrician at our cost and get the second wiring done upto the place we want to keep our set-up box and then call them. They will come and make the connection.
This was indigestible for me. I asked them to stay back till I call the customer care to make confirmation on the same point.

5. They told us that they cannot wait here for this "Tamasha".
I told them that If I can wait for their time for more than two weeks; why can't they wait 5minutes till I confirm from Customer care?

6. They told me that they are busy people and have no useless time to wait. Hence they left my house.

The people who visited were Shibnath Biswas (Contact: +91-[protected]) and Tanmay Pal (Contact: +91-[protected]). I am surprised by social etiquette's trained/tought to them.

My observation and deduction from the situation
Airtel sales people make any commitment with the societies to get order without considering interests of Customers.
Still there are always ways to upgrade the installed technologies BUT your people are not at all interested in putting effort & time to do so. They are happy with easy money they are getting. They simply refuse to install the second cable and asked customer to get an external service; specially when the whole society has cabling and Mother antenna from Airtel.
We are paying for the installation, the cables and set up box but still we are asked to get external Electrician for installation. I am surprised to know the "latest scope" of your installation service Engineers.

I have two questions:
1. Why this set-up Box was sold to me, if airtel cannot provide service...that too for such Basic reason? We Buy Airtel's new system, we pay for usage, we pay for installation service and now we also pay to Airtel (or support by paying Electricians) so that Airtel can develop/upgrade themselves to provide the respective service to us. Unbelievably complicated situation.
2. This is a case where the service provider has ceased or refused to provide the committed service. Hence why not all the investment made by the customer shall be returned to him?

There are two solutions:
1. Do whatever you can to install my Airtel service within 1 week. I don't wait any longer now. I will use local cable service providers till then and cost shall be born by Airtel. /OR/
2. Take back your Set-up Box; Antenna, Cables etc and return all investment I had made.
I need your option by end of this week. In event of no-solution to the case, I will be compelled by non-professionalism of Airtel to go to the Consumer Forum court for the resolution.

Its a really long time for you to understand my pain.
First request - In Feb from Hyderabad to intimate about the transfer.
Second request - First week of April confirming arrival at Kolkata (providing contact details and address)
Its two weeks from then now. Result - No service.

Waiting for your earliest reply,
"""""""""""""

Please help.

Sir/Madam,

I gave request letter to change AIRTEL postpaid, Individual Name to our Company Name under CUG Plan. (Letter Dated on 07.03.2012)

we many times inquired about this issue over phone, in person & mail but still (that is 17.04.2012) i don't know the status of this issue.

I need to know the status regarding the same.

Note: please find attached our request letter.br...

Airtel ltd is not supporting in MNP.I have requested for Bills of last 3 month through mail,which i have to submit to Vodafone for MNP. But in-spite of several request through Mail & by giving personal application into their relationship center i have not yet received it.Always they come up with different requisitions and unnecessarily increasing the operational time.
Im a corporate Customer & fedup of the services provided by Airtel,so wish to port all my numbers to Vodafone.

Request your Help in this.


Regards,

Gaurav
Clavis Management Services Pvt Ltd.
[protected]

DO NOT BUY AIRTEL Digital TV connection.
My TV has no reception for the last One Month and Four days.
There are 27 entries on my email.
Every time an email si sent someone calls up and promises action
By afternoon an email is sen that says: query is closed.
Since March 13 this game is going on.
The company is not ashamed of misguiding the customers.
So BEWARE!

Customer ID [protected]

Dear Sir,
This is to report constant inaction on behalf of technician & customer care. Giving up on phone complaint I had resorted to following written communication. My issue will be evident from it (have added few more facts to the original email for better understanding):

----- Forwarded Message -----
From: Naved <[protected]@yahoo.co.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Wednesday, 28 March 2012 10:52 PM
Subject: Fw: Fixedline & broadband complaint - A/c No.16590158. Phone No. [protected]


This mail wasn't accepted because of no phone number, so here you go:
A/c No.16590158.
Phone No. [protected]

Complaint remains same as below.
Regards,
Naved
----- Forwarded Message -----
From: Naved <[protected]@yahoo.co.in>
To: "[protected]@airtel.in" <[protected]@airtel.in>
Sent: Monday, 26 March 2012 9:16 PM
Subject: Fixedline & broadband complaint - A/c No.16590158


Hi!


Am writing this post wasting 30 minutes explaining to your customer care. I guess they had no answers & they kept cutting the call (or may be it was a connection issue)


Let me explain the problem to you:
1. I took this connection predominantly for broadband connection (somewhere in November'11). The router worked for 10-12 days, but then it stopped working.
2. I had called you tech & reported the problem, the problem was resolved after more than a month (i don't have reference complaint number for that)
3. The connection worked for 3-4 days & then it conked again
4. I had reported this too (Service request reference No. 8603750, 10th Dec'11) , but meanwhile I had shifted from my old place too the new place (remember the connection wasn't working as yet!)
Service request reference No. 8603750, 10th Dec'11
Service request reference No. 9004984, 19th Dec'11
I think the problem was resolved 26th Dec'[protected]. I was not home then (my mom was undergoing a heart surgery) and I was back by 1st week of Jan'12. I checked the connection then it was not working.

5. On 2nd Feb then I went to the Airtel center on 100 ft road Indiranagar, Bangalore. Reported my problem. I had figured out that I had 3 months payment due. I had not used the services for more than 15 days, but yet I had volunteered to pay 1 month changes (Rs.1700) & I was told that other 2 months charges will be reversed. The complaint reference Sr. No. is 11170200 & I wanted to shift the connection Ref No. 11169724. Ref No. 11184796
6. After few days the connection was transferred to the new place, it still did not work, tried LAN too this time, it did not work. After few days I started getting message that since I had not paid the outstanding the connection is deactivated. I had reported this to the telecaller who had called to follow up on payments.
7. Today I receive a bill with outstanding of Rs.4955! (I got 3-4 SMS reminders of overdue payment, but I kept thinking the complaint may be taking time to process)


The complaint in summary is that with no fault of mine I have been asked to pay Rs.[protected] + 1700 that I have already paid) for internet usage of just 15 days!


Request is to either provide a resolution within next 7 days or remove the connection completely (am increasingly happy with Tata Photon, that I started using as a backup in absence of your connection)


Regards,
Naved
[protected]


p.s.: Please change the wrong email id that is registered with you. It is [protected]@yahoo.co.in and not [protected]@yahoo.co.in. I had reported this too at you center.

Then I receive this reply:

From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 29 March 2012 11:07 AM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,
Ref: Email dated[protected], concern regarding billing for your airtel number [protected].
Thank you for writing to airtel and the opportunity to assist you.

To address your current concern, we have raised a complaint regarding the billing with the concerned team. For your reference, the unique Service Request number is 13609722. Our team will be contacting you by 07-APR-2012 11:30 AM with an update on the issue.

Please do write in for any further assistance.
Warm Regards,
Deepak HK
customer care executive
bharti airtel limited.

So I wait till 7th April for resolution, but yet again no reply. So I write to them that night:

----- Forwarded Message -----
From: Naved <[protected]@yahoo.co.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Saturday, 7 April 2012 10:24 PM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. [protected] [|BAL|Qrc[protected]|]


Dear Deepak,
You commitment has been as unreliable as the internet service, no one called at 10.30 am today!
Please accept my request to remove the connection. Cannot be asked to pay for your inefficiencies.
Regards,
Naved
[protected]

Then I get this mail:
----- Forwarded Message -----
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Monday, 9 April 2012 5:33 PM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated[protected], concern regarding Bill Related Discrepancy for your airtel account number 16590158.

Thank you for writing to airtel.

We understand from your previous interactions that you have expressed concern and issue remains unresolved, we regret the inconvenience caused to you.

We regret for the delay in processing your request however, your Service Request No. 13609722 is under process on priority. We assure that your request would be resolved at the earliest.

Please do write in for any further assistance.


Warm Regards,
Shwetha V
customer care executive
bharti airtel limited.

Then 2-3 days back from today I receive a call claiming to be from Airtel & telling me that I have to pay my entire outstanding and today I receive a legal notice 'Shiva & Rawley Advocates' (dated 1st April'12 ref No: BAL/Bangalore/16590158/2011-12/617 threatening me of various legal action & sanctions and asking me to pay Rs.4811 + 500 (towards cost of this legal notice) within 7 days!

Feel really miserable taking this connection, all these 6 months I have just struggled to connect & may have just used services for just over 15 day. I pay my bills & taxes regularly & feel really hurt by the legal notice.
Request you to please take it up with higher ups of Airtel so no one else suffers the way I did as this leaves a very bad aftertaste. I sure want to remove this Airtel connection & never come back to it.

Regards,
Naved

i have got airtel 3g datacard from a nearby shop duraisamy road chennai near JRK school that shop guy gave me guy no krishnan [protected] he is airtel dealer he told rs 1900 he got from me , he gave datacard after 3 days activated card after 3 days because that time airtel had offer rs 999, he wantedly delayed connection till that 999 rs activation charge .ten days connection came. later it didn come for 15 days . tried customer care there was no proper response went to airtel relationship office , duraisamy rroad chennai they didn respond properly said its not there problem i have to ask the shop, shop guy told he is the airtel dealer, later after some 10 calls to customer care said my document not went to head office. that krishnan guy gave karthik airtel manager no [protected] he not picking cell after 20 time he picked said document not reached head office. suddenly after 15 days they said net deactivated, customer care worst service i seen no proper response, wat negligence pls nobody get airtel/