Airtel Complaints & Reviews

Sir i m using airtel prepaid connection with cell no. [protected] from last 4years. I m a student so i remain outside for 4month. My sim card validity was til june 2012 & i used to recharge my no. Online when its validity is about to exhaust. But last week my sim was deactivated without any reason. I m in chandigarh so i called their no. [protected] but in vain. No doesnt exist. I ALSO SUBMITTED DOCUMENTS TWICE WHEN COMPANY PUBLISHED NOTICE IN NEWS PAPER. But still they deactivated it. Plz help me. Because next week after completing my exam i m going home(j&k) & dont want to loose my number. Plz plz..

With regards
ABDUL BASIT
contact no. [protected]

Respected sir/madam
This inform to you i am apply a new Broadband connection to air tel and fill a form and Advance Deposit a cheque no.748498 date 18/03/2012(state bank of patiala) rs.1000/- on date 28/03/2012, i complaint is my connection not insulation up to till 26/04/2012,
air tel complaint no.1st[protected] date,20/04/2012, 2nd[protected] date 21/04/2012, 3rd[protected], air tel is not solution my problem and connection start by air tel system 30/03/2012,


Regards

Bhanwar singh
mo.no.[protected]
mail [protected]@gm

SIR/MADAM
Prepaid No [protected] is with me since 10years when id was not necessary to procure the connection,All of sudden without acknowledging me.the out going services were stopped by company since more than 20days
on inquiring,was advised to submit identity.I immediately complied & contacted to CC& failed in mission .
On repeated contact to CC again advised to submit identity .This time during submission i noted the OMR; no of
submitted form-----OMR[protected] & contacted to CC again failed to start the services even listening idiotic advices from CC,despite of having sufficient amount.
THE Opted attitude of company affecting my mental peace& reputation

1st april i put airtel no [protected] portable from bsnl to airtel on 1st april 2012,on 2nd april 2012 sim card failed,in ulhasnagar of your airtel shop that you get your number from bsnl,but i recieved this no [protected], it proceed to airtel daily contact their employee overall she agree to give me @ 25/- rupees. i gave her documents for that and at 23th april 2012. your airtel started ,my card delay your department started why she gives me bsnl name you used me as football from bsnl to airtel.EDITOR - BHAMBHANI SATISH SHYAMLAL

My airtel mobile no. [protected] got recharched month of Feb 22.02.12.with Rs.186/-(Apx) Internet Pack on two month pack, Every thing was right till 09.04.2012.i have rechrged 10.04.2012 morning Amt of Rs.350 FTT. when i used 10.04.2012 morning Airtel live to brows the net and used for 5 minuts net brows(aproxmetly) after i used again i put on stand by mode.within an hour my full amount got deducted(Rs.335). As per airtel Net Pack browsing is Morning 4GB and night 1GB.after that limit airtel care told me that live charge of 30 Paies/20 KB is taken for internet browsing through airtel live and there should not be any caharges for internet surfing/browsing when unlimited GPRS pack is activated. Then i called customer care around .13 hrs the customer care executive is not giving proper answar the told me that we are not able to view the exact KB what u used, so ask me to contact Airtel zonal office no.[protected]. so had contact that zonal number ask the details but there is no proper answer about wat KB i ased so i ask to request register complaint The reference no.[protected],they told me that will give feed back before 15.04.2012.they were tried to reach me 14 & 15 .04.2012 due to unavoidable reason my mobile put silent mode.after 15.04.2012 againg i called Zonal off number they are not given proper ans, again the aske me to some more details and told me that we are going to register new complaint requet number to you, your old request number is not valid so the new request number is [protected] they told me that feed back will give before 19.04.12.they called me telling like old story wat they told before like rupish word. again called zonal off but he did not give any clarification regarding the issue and refused to provide surfing details which means there is some hidded cost livied.

Kindly help me to get better solution

Regards
Dinesh S
Mobile No.[protected],[protected]

DEAR SIR
INSPITE OF MY 12 REMIDERS AIR TEL HAS NOT BEEN ABLE TO RESTORE MY TELEPHONE LINES

PHONE NO.[protected]
-
COMPLAINT NO.[protected]REMINDERS

COMPLAINT NO.[protected]/4/12

WE ARE SURPRISED THE COMPANY ASSURES US SERVICE WITHIN 24 HRS--IS MISLEADING., WITH STRONG ASSURANCES OF GETTING IT RECTIFIED IMMEDIETLY.

SUNIL K DURGAN

I am a anome lover. I don't understand why animax has been removed from all the DTH connections. There are many people like me who love anime. please get animax back on Airtel Digital TV. It was removed some where in the ending of March. Please get the animax connection as fast as possible.I have been waiting for it to return.

I have been a Airtel User for the last few years now. Since the last 1 year or so I have the problem o[censored]nlawful Deduction from my account every couple of months. They state it as technical problem. I face this problem when I recharge my internet pack (GPRS) for Rs 98. The amount does not get registered with them and they deduct my GPRS usage. If I don't pay attention on my balance it gets deducted and I have to literally fight with the customer service to get my money back. At the end of 5 days they accept it is an error on their end and they pay me back.

i am laxmi using ur airtel company's prepaid connection with number [protected] and i want the incoming and outgoing details for last three month. if possible Please send call detail on my yahoo ID [protected]@gmail.com as early as possible. send me detail. thank you.

I had called AIRTEL asking for a new connection, just then I started receiving numerous calls from different Airtel representatives asking me to buy the connection from them. I stuck to one, named Sonakshi with phone number [protected]. She sent a person to my home address on the 16/04/2012 to collect the documents and Rs 300 in cash. Documents were handed over to him as requested. However, Sonakshi was in constant touch with me through phone calls trying to get the right set of papers as per AIRTEL’s requirement. It looked like I was snatching somebody’s property, It was a pain trying to scan all the papers to her again. I somehow managed to do it by this Monday. As per her promises, my new AIRTEL number [protected] should have been activated on Monday evening. Since Monday I have been calling this female named Sonakshi at [protected] but there is no response from her end.

I did a heavy mistake in wanting a new Airtel connection and paid the money as well out of trust.

I give you guys exactly 24 hours to contact me and my airtel number activated, else I am going to the consumer court for sure.

The connection details are as follows:

Connection Name – Surinder Kaur
Address – Plot 88, Ground Floor, Pratap Nagar, New Delhi
Airtel Number – [protected]
AIRTEL Rep name – Sonakshi
Person who came to collect the docs – Sunil Kumar (ph # [protected])
Sim #[protected]
AIRTEL Receipt is attached within


My contact number is [protected]. I need this sorted out ASAP.

Ramandeep Arora

Dear Sir,

this is to bring to your kind notice that i got a new airtel no [protected] in the name of my brother Mr Rishi Sanooja S/o Shri S.R. Sanooja R/o 1232/1406, civil lines-13, Jhansi, Who applied his voter ID no ZTU0932061 as Identity and address proof.


I was using this number and i was in Lucknow for my Job posting here.

In the meanwhile i got a verification call from airtel people regarding verification of number to which i told them that this no is in the name of my brother Mr RISHI SANOOJA and also had provided his no at the first instance. after wards he recieved a call for verification at his no which i had provided.

Later after few days they deactivated My no and every call which i was making was directed towards airtel customer care for verification.

When i went to jhansi i got my brother on line with airtel people for mobile no verification and after a span of two hours my no was working and active.




Now on 19th of april at night they deleted my number on the context of negative verification. how far they are justified in doing that.

MY BROTHER WHO IS IN JHANSI ALSO FACED ALOT OF PROBLEM AND HE HAD RESUBMITTED THE DOCUMENTS REPEATEDLY on 21st april, 2011
BUT THEY CAME TO A FINAL CONCLUSION TO DELETE MY NUMBER.


NOW WHEN THE NO is deleted i got to there ARC OFFICE to get that no reissued in my name they are not helping me with that.

I m in serious trouble as i have updated this no at my bank accounts and institute and every where.


SO i request you to please look in to my case and help me out on this by getting the same no reissued in my name.



THANKING YOU IN ANTICIPATION OF A PROMPT ACTION FROM YOUR SIDE.


YOUR's TRULY

SHIVA ANAND
+91 [protected]
[protected]@gmail.com

I'm manmeet singh from Chandigarh & I'm not a airtel mobile customer.I have been receiving the ebills of airtel postpaid numbers which doesn't OWNED by me.
Please check the following details

Bill for Account Number: [protected]

Mobile Number: [protected]
Bill for Account Number: [protected]
Mobile Number: [protected]

I believe that my identity has been compromised by airtel. Kindly look into this matter Urgently.

[protected] is my number its a friends plan since 4-5 years no. my validity was to get over on 20 april. so i had contacted customer care for the same recharge which ill give me validity of 1 year or more. i as told a topup of 110. i did it, but in turn i got a validity of 3 months. i called the customer care again the lady on other side said its their mistake and so 50 rs ere added to my account on 21st. but my plan and call rates had changed. i as no longer to use the friends plan. then on 24th i called the customer care 5 times.. out of hich 1 said it cannot be converted back. 2 said it as a mistake on our side and il be returned to your friends plan immediately and hung up the call. the next person told me to do a recharge of 8 to avail the friends benefit hich i did accordingly. but nothing happened. since 21st i am being charged 1rs per minute for calls. i have been harrassed by the customer care by hunging up the calls. and making me fake promises and originally by deactivating my friends benefit because of their mistake. i am planning to launch a complaint at consumer court as ell as minsistry of telecommunication if my excess amount is not refunded because of the customer cares mistake and my plan is reinstated to friends.
Anand Mangnale
[protected]

[protected] cell phone is active since 1997 in the name of Palani A.
Last 2 months, airtel asked us to submit new address prof and photo id.
we have compiled with same. In spite of this airtel has disconnected services without any
reason. we have been paying the bill on time all the time.

regards

a palani
sunrise solar pvt ltd.,

I purchased a pre--paid SIM - [protected]. The tariff that i chose was 10ps for airtel to airtel and 50 ps for all other local calls and Rs.2 per day for sms (i.e. first two sms will be charged at Re1-). And validity till 29/12/2037.

Everything was fine till 13th April when I recd an SMS stating that to renew the tariff validity I would need to re-charge with RC36 within 7 days. That's when i learnt that there was something like a tariff validity also!! So I went promptly to re-charge on 15th April and the system didnt accept the RC336 re-charge. So I charged with the regular RC249 and this also was rejected. So I approached the Airtel Office in Basaveswaranagar and showed them the messages I had received. The customer service guy was most un-cooperative and asked me to recharge with Rs.50- without giving much explanations - which I did. It accepted the re-charge and then he asked me to recharge again and so I recharged with Rs.249- as usual. After that I realised that the tariff plan had changed and I was paying 60ps per minute for all the local calls!! I wasnt informed about this at all by the Customer Service guy who was very arrogant and unhelpful.

So I called up 198 - I had to call them atleast 10 times on 19th and still couldnt get a suitable answer (the lines used to be hung up after asking me to hold). So i lodged a complaint by mail and i promptly got a feedback with a reference number and that they will come back within two days. So I waited till Monday before I tried 198 and then I spoke to a supervisor who was most helpful in explaining what the situation was:

1. The tariff that I was on when I bought the SIM is no longer valid!! And is not available any longer. Hence I had to change.
2. Since I went their office and changed they are now charging at 60 ps per call. If need be I can use a different plan now (which will not give me the earlier plan but something close to that). This means that I will completely loose the Rs.300- i have paid at the Customer Service Centre!!
3. I can call another number - [protected] and talk to Meenakshi Vohra who is the local boss - also called Nodal Officer (And this number is metered!!).
4. I also told her that i want to change it to post paid and then move on to another service provider since i feel very cheated. She said i would need to go back to the same service center where the arrogant guy sits!!

So I tried to call this number - and realized it goes though a usual voice response and never could get through to Meenakshi. So i lost another
Rs.6-!!

I feel very cheated:

1. The guy who sold me the sim never explained about the tariff validity - in fact whenever i enquire dailling *123# it shows the validity as 29/12/2037 - very very misleading.

2. I am now paying a very stiff tariff of 60 ps per minute for all local calls - when i can get these calls at probably one third the price. If i change the plan then I loose another Rs.300!! Catch 22 situation.

3. I have not receive any response to my email complaint - reference PR[protected], even though their SLA is two days. I don't know how to go back to them again since I don't have the email address to send such responses to!!

4. I just cant get through to their Nodal officer Meenakshi - in spite of being willing to spend some money!!.

5. I have to go back to the same arrogant guy at the service centre if I need to get this converted to a post paid plan and then move on to another service provider. I cant afford to change the service provider since a lot of people have this phone number as my contact number.

6. I feel helpless and cheated.

Can somebody help? This is pure cheating.


Sankar

Sub - Regarding Unwanted Call (hello tune)

Respected Sir/Madam,
Mein apna cell no. ([protected]) par DND activate kar chuka hoon but abhi bhi airtel ke unwanted call aate rahte hein .Bina suchna ya request ke kabhi bhi koi bhi subhida activate kar dete hein. Jaise mere na chahne ya with my permision (DND service activate hone ke bad bhi) mere no. par hello tune activate kar di jati he , jab es subject me maine costumer care par bat ki to meri complaint sunne ke bad bina koi sufficiant answer diye mera call end kar diya. Mein es tarah ke unwanted call se paresan hoon isliye maine DND activate ki thi but phir bhi galat tareeke se company dwara costumers se paisa liya ja raha he.
So pls sir/mam help me.
My mobile no. is [protected]

Dear Sir/Madam,

I was using a post paid number [protected] of Airtel and was also receiving the billing details by Airtel however the details sent every month was only 9 - 10 % of the total bill.

After using the number for few months I realized that the total bill was much more then my actual usage, I then contacted the customer care department and requested for the itemized bill(detailed) however I didn't...

SIR,MY MOBILE NUMBER IS [protected]
On 23rd april,2012,time 9:07am I send a message of port to company.I am currently an airtel user and on the same day airtel representatives called me from [protected] on 11:42 am,they told me that why I want to port out my number and I said that your call rate is too high for me and then they gave me following offers.
You got airtel to airtel 20paise/Min for 2 months free
airtel to others 40paise/Min for 2 months free
and for another one month you got this benefit by daily deduction of rs 1 from your mobile balance.
I said it was okay with me and they told me that you get your benefits within 24 hours

and after 26 hours I.E. On 24th april 2012 on 14:18pm.I called on 198 and said that I still DID not receive any benefits from your side and they said that DID you send any message to cancel the port and I said no.Then they said me you just send cancel po to 51619 and when you send this message you will get your benefits and they disconnect the phone.
And in reply from 51619 I received a message that your mobile number series is not received is not registered in the system for this service.

And I called them again on 26th april 2012 on 9:38am and I said that I still didn't get any benefit from your side and they said that DID you send the message for cancel port.
I said yes,then they said what message DID you send and I told to them I send cancel po to 51691 and they said that this is wrong.And I told to them this message is told by your employees on previous day and they said that you have to send another message which is cancel po 612122(my port ID) to 51619 and still I receive the same message your mobile number series is not received is not registered in the system for this service. And I told to them that I received the same message.

And then they said to me that I will transfer your call to my seniors and they transferred to to collector department to senior supervisor ms. Rasleen and rasleen initially said to me that according to us you got your benefits within 6pm to 8pm of 24th april 2012, and I said that I DID not get nay benefit and she said you got the benefits.And I asked her to hold the number and I will call the number and when I called the number of airtel they charged me 10paise for 8 seconds that means I didnot get nay benefits.And I said to them I charged 10 paise/Minute.
She said call me after 4 hours because the number which you dialled is shown after 4hours in our system.
And I said to them I didnot get any benefits.And she talked very rudely to me call me after 4 hours I am unable to help you.

dear sir/ madam
I am shankar

from past 7 years I am using airtel prepaied sim card
without reason company is didecting balance from my account
and now a days the service is very bad
when I call to customer care I am not getting proper response

I am blind person I dont no to whome I have to aproch
please help me
till now I lost thousands of rupies

I am using an "AIRTEL" prepaid mobile number since year 2007, which sim was bought as lifetime sim and tariff plan that has changed suddenly on 20 april 2012 from "1 paise per sec" to " Rs.1 per minute" without my approval. When I contacted the customer care officer he informed me that he is transferring the call to his senior executive but the senior executive did not pick up the call for almost 4 minutes.

I disconnected the call and once again called 198 customer care this time he promised that it will not so happen and he will transfer the call but once he put me on hold the call did not go through and there was no ringing for almost 3 minutes.

I disconnected the call and once again called 198 customer care this time a lady pick up the call and rudely said that she will connect the call to the supervisor but the phone went dead and no sound at all.

I disconnected the call and once again called 198 customer care this time I was not routed to the customer care executive at all and some irrelevant message was played on the IVRS and the line was disconnected.
This happened 3 times before I decided to make this complain.

Harshit Kamdar