Airtel Complaints & Reviews

Airtel — charging correctly

phone is dead and and they changed plan with out our notice and charged more

[protected]

Broadband — extra bill

i received a bill for rs.17552/-of bill no.70913201 today as combo500 fixed charge to[protected]=500, for the last month and Rs.13612 of bill no.67539206 but i paid the previous months bill for rs.831/-
kindly verify and correct the issed bill with rates o[censored]ses.
thanks

AirTel — UNNECESSARY AMOUNT LESS

Dear Sir
I have Airtel connection.
my mobile no. is [protected]

One time I was open some website link on my mobile.
Accidently I open animation & fusion link.
Some services subscribe.
Due to this subscription Rs. 15/- Rs deduct every month from my Mobile balance.
Please stop deduction from balance.

I have already complaint about this before one month.
But their is response about it.

Please check it and reply me in this subject.

Thanks

Airtel Broadband — Extra bill

I am claming About My extra bill of Airtel BroadBand Connection.
i am using airtel broad band from last 2 months ..with no [protected].
But the given bill is considered rs.699 for 2 GB.
& i don't use it 2 GB .. but my bill is more than 2000 is given in my bill.

Broadband + — Unnecessary Bill

I bought broadband+ 2 months ago and asked the relience personnel to give me 1st month free rental scheme. But he put me in some other scheme and I got a bill of 1250/-. I asked him about the problem, he said he will put a request and it will be corrected. But nothing has happened and my connection stopped working after 4-5 days w/o paying the bill. Now i am getting the bill for the 2nd month though I havent used it for more than 5 days. What should I do??

first I use 599homeplan then i change this plan for 24july and i change in 250plan this plan is so costly for my reason then i change again this plan into 449home plan for 28july but this time my plan is not change and extra charges is added in my rental charges, please waver my bill and then i piad the bill.

Airtel is Fake and Cannot commit correctly --
Aftrer logginf the complait i was told to waive off RS 1000 from my bill and 20 * discount for my line of 999 connection for next 3 months which would be 1600 i have been alredy billed/paiod for rs 2000 and, hence forth i was told to be called again after 3 months to clear off the extra payments of Rs 400 .

after 7 days i have been called again adn was told that Rs 551 has been waived off, which should not be the case the complaint # 12648934 should contain all teh logs after telling that i was suposed to get 1000 rs waive off, i have been told that do you have a e-mail of confirmation, Airtel never provides the loggs in the complaints to any customer, its all fake words . I again requested that this is not how Airtel should deal with customers, they should understand the situation adn should stick to their words, later i asked the customer care guy to read the logs in complaints and found that the Backend Waive off team has mentioned Rs 500/- as waive off in complaint ... which was confirmed over call to be Rs 1000, i request you to please take serious actions for people goofing around, and i confirm i will never tellor suggest people to take Airtel connection and will close the land line connection and my Mobile connection as well . Fake Statements

Dear Mr Rakesh
The issue is updated wrongly and, y is it that customer complaints and discussion are not sent to customers as e-mails and just discussed over call, but when telling the same to Airtel customer care support that Airtel do not sends any details over mails evern do not mentions the summary of discussion's as per the ticket or request ..

and for yoru Information Mr Rakesh, the discussion was of Rs 1000 waiver and update in the request was rs 500 waiver ... which if you feel is the correct way of continuing business, , then i am hope less and will just take your lines as ticket resolved and will losse confidence on Airtel for ever ... if this is what resolved means in words from you to customer ...

Also i have re-issued the request and is now active .. the new request number is 13009954 . also i would suggest you to please ask your team member's to please keep updating the issues correctly and do not try to play with customers . And i have asked to waive back all my money then only i will pay the bills of Airtel after deactivation, Also now i am no more going to continue with Airtel and will ask all mu frnds to do the same ...

i to got the same problem

Airtel Broadband — unnecessary bill

Dear Sir/Ma'am,
this is to bring to your kind notice that there has been a problem in my landline ie, My landline no is [protected] and unnecessary bill charged becoz of call done though landline but not even single call done through this fixed landline but it was mentioned the call charges i,e Rs 224 that is unnecessary i complained twice at customer care but no corrective action has been taken yet and i am getting calls regularly for payment of the bill.
It is my humble request to please do the necessary retification of my bill and as early as possible.


Thank u

AirTel — recharge balance not received

I recharged my mobile number [protected] with Rs. 333 on 04/09/2010 . i recived the recharge successful message but ballance not added in my accunt. .transID OF MY RECHARGE is[protected]

Airtel please sendt back my ballance

i m using airtel prepaid card once a time i used airtellive connnection in my number to download some themes to phone. i tried to download but i n failed but my balance was deducted its happened twice so i let using this features

I am Useing Airtel GE card from last 15 months.. I dont have any problem with the Airtel during Roaming outside mumbai.. but Have lots of problem in home town.. always face network error.. or network busy message.. even phone shows out of coverage area while traveling in trains..

I think Airtel is best network in India.. if we see the growth rate of airtel its no 1 in India but what about mumbai customers? Many time clients call on landlines for urgent work.. and ask why u switch off mobile?? or dont you want to continue with us?? its really embrace me and many business people..

So Please SUNIL MITTLE DO SOME THING FOR MUMBAIKARS...
AND THANKS FOR GIVING SUCH A GOOD SCHEME FOR US.. THANK YOU..

YOUR BRAND LOYAL CUSTOMER SINCE LAST 4 YRS WITH 3 DIFFERENT AIRTEL MOBILE NO..

[protected]
[protected]

Currently using Govt Card..

Airtel — simply deducting of amount

i have one airtel sim that number is [protected].yesterday means JUNE 06 2008, morning i have Rs253.22 INR. after 10:30Am my amount simply deducted with out giving any intimation or sms. after deduction my balance was Rs153.22 INR. i called customer care but they told we dont get any update on ur number please call back after 24 hrs. no respons giving properly to ur customers. please refund that balance to my number as soon as possible. this is karnataka sim.please send a sms to my number wat happend that amount...

My airtel no was [protected], which is no longer valid, but suddenly my bank received ecs of rs.905 and since there was not enough money, they deducted 200 for the same.
i dont understand how you people just send the ecs form without giving any notice for the same.Suddenly after 3-4 months, they send the direct ecs form to our bank, for which we have to pay penalty, because of wrong information given at the time of selling the sim card and then, no peoper response and wrong billing and no network, i discontinued the card, yet i am receiving the bill for the same.
i want the airtel to get me back my refund as the penalty charge which the bank has taken.

there is allways a monthly deduction of rupees 25 from my balance where concened i call to customercare but they refuse to give proper inquiry

there is allways a monthly deduction of rupees 25 from my balance where concened i call to customercare but they refuse to give proper inquiry

Airtel cell phone services — Deduction of subscription fee despite informing to not to renew

Dear Sir,

Once long back, I registered myself for using english learning trips at my cellphone No.[protected] for 10 days @ Rs.10/- subscrition. Since than, my suscription is deducted though I have already sent many massages through cell phone at No. 543212 to not to deduct the subscrition in future. But no avail.
I once again request that my name from the list of subscription maybe deleted. Otherwise I have no option but to take the matter with regulatory Authorities.
prem Singh, Sr. Res. Officer, Planning Commission
Govt. of India
Comments India Mobile & Cell Phones
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You marked this complaint as useful

I am got a message on my mobile that Rs. 15 was debited for my last VAS download. I logged on the net to see what VAS is and came across this site. I do not even know what VAS is, so why was my a/c debited for Rs. 15 at 10.04 pm on Dec 15, 2008?

I don't want the subcription of text based services they are simply deducting 10 rupees a day
how do i deactivate it

i am not satisfied with the services

my # is [protected] and deduction of rs-30 has done by airtel

Sir,

Every month I keep getting the message that Rs 30 /- has been debeited from my account for some download or other. In fact I have never subscribe for any services.

I made this complint to your customer Care office on 11 sep 09 at about 2000 Hrs with your customer executive Shri Mohan, He assured me to have regitered my complaint and asked me to wait for a call on 14th sep at 1615 Hrs. Till date I have not received any message or call.

Kindly revert bak my money to my account and Please donot subscribe to any services from account.

Regards
Anita Agarwal

Airtel Prepaid Connection — Deducting money from the balance for the service which was never requested.

For the past one week, Airtel service provider has been deducting 1 Rupee daily from my balance amount in regard of sending JOKE which I never requested. I don't know what they think of their customer. Are we mad to read the filthy jokes they send that too for cost. Its really frustrating me a lot. It seems they are introducing such ridiculous services which of no use and make every customers to be registered for it without their knowledge and looting their money. If you like it as 1 Rupee, It might sound silly but just think of no of customers they are dealing with. This is not end with this, they are doing these kind of things in other services too (caller tune, missed call alert, news alert ......etc). Another thing I want bring in notice is their customer care services. I have been trying two whole day for canceling this JOKE service. But the system they have to do this annoyed me more. They want us to send message with 'STOP' as text, for which they are responding with a message in which we are asked to reply for this with '1'. They are intelligently designed their system in such a way that reply message was never ever reached them. We are keep on getting 'Sending Failed' msg even we tried to send infinite times. This clearly shows they are stealing their customers money much cleverly. I want this to be sorted out ASAP.

AirTel — Deduction from prepaid card

I am an Airtel mobile phone holder based in Mumbai with no. [protected] I have a pre-paid connection. Everytime I recharge and or every subsequent month, there is a deduction of approx Rs.30, eventhough I have not requested for any incoming call ringtone, or alert or any other service. Inspite of my repeated complaints, there is invariably a deduction. Pls attend to it urgently and refund my amount and also stop deduction in future. I am not interested in any alerts, caller ringtone or any other service. Kindly do the needful and confirm action taken on my email ID [protected]@hotmial.com

My mobile no is [protected].From last 10 days there is frequent deduction of balance on my prepaid card despite of not making so many calls.I made complaint to customer care executive but it isn't working.Please help

I SUMIT PINGLE AND I USING A AIRTEL NO. LIKE [protected], BUT LAST FEW DAYS THERE IS SOME AMOUNT OF DEDUCTION FROM MY ACCOUNT. AND I CONTACT CUSTOMER CARE BUT THEY NOT TRANSFER MY CALL TO CUSTOMER CARE EXECUTIVE SINCE LAST FEW DAYS...
PLEASE HELP ME...

My mobile number is [protected].I had complaint earlier before 15 days for my deduction of balance.There is no result despite complaining.They have stopped my incoming calls.I was being assured for solution within 4 days .Please help

no any

My mobile no. is [protected].I had made 5 complaints since last one month for deduction of balance in my account but there is no step taken for the remedy.More to do,Airtel has stopped my incoming saying no documents.Where had they been from last ten years as I was using the number and submitted the documents twice.Inspite of solving the problem,they are creating new problems due to which I hadve suffered a loss of 5000 Rs.I have submitted the documents third time.I have changed my number.My new number is [protected].I have lost hope and trust in Airtel.Please do the needful

I I have a prepaid connection my nuber is [protected] In new delhi
every month you decuted automaticcally Rs 95/ for GPRS Which
I am not using at all even it is not possibel on my handset Thia is
Extermley Unfortuned.Yesterday again on 4th feb you have decuted the Rs95/ Ialso made a complaint to customer care vide
mycomplaint no is 0481157 at 9.20am today 5th feb2010 hence
I requested you to please refund my money and deactivet it
Thanks & Regards
Sunil chadha
20A/29 Tilak Nagar New Delhi-110018
M No [protected] & [protected]

I have airtel prepaid No.[protected]o in hyderabad, Airtel is deducting maximum of balance every time by posting sms " thanks for downloading sexypool or bikinibabes or aytimepool etc., etc., " & charges for same is maximum as of balance, after deducting the same i cannot connect to cc reps because bal is less than INR 2. For which repeated complaints has been made even though same activity is being perform "Ref No.s [protected], 3/3/10, 11.40 again 1 more sms received ("Thanks for using bikinibabes subscription service from Airtel.You have been charged Rs 10, 3/3/10 23:50:23") I m tired so long and 3 to 4 calls making and talking to cc reps everytime. please i request take caution in this regard.
thanks & regards
Md Khan

I have an Airtel Hyderabad no. which I am using in Gurgaon.. Rs 98 was deducted from my balance in the name of Internet charges which i subscribed last month, and not in this month...when I called 121, I was asked to call Airtel Customer care in Andhra Pradesh which is [protected] for which STD charges are applicable.. I tried calling up but the number was not valid...

Airtel should look at upgrading their services for better customer experience rather that robbing their customers of petty cash through such means...SHAME!

paramjit singh [protected]

Airtel — Rs 99 simply deducted from my prepaid mobile balance

Dear Sir,
I received a service message on16/6/2010 which did not had any details price or anything I simply clicked it I suddenly got message from airtel that rs 99 has been deducted from my airtel prepaid account for downloading game from airtel hungama contest. I am a subsciber of airtel free internet of 100 mb per month. This deduction that too from a fraud service message is atrocious and I am considering to discontinue airtel prepaid connection after being a subscriber for 4 years, if my problem is not resolved soon.
Manohar Nelli
mobile no +91 [protected]

i have a airtel prepaid account, I don't know why but the every time my balance fets deducted in name of some offers and schemes,which i have not activated.I have launced complaints in airtel customer care ,which is also a paid call now, many times but of no use.
Now i m left with just two options either to quit with airtel or to move on to consumer court.

Hi,
I agree with your complaints. The Airtel is the worst cheater company. They are really a criminal. Mittal and other Airtel managers, policy makers, scheme management all are liable to hang till death. , always deduct amounts. I am facing this issue since one year. But, sue to personal reasons unable to change number. I complain several times, but no actions.

Jis din Mittal milaa, wo gaya.

sir,its matter of regret to inform u that there was deduction from my balance without any notification.i have not subscribed any of your plan.this problem occured in both of my sim.presetly these sims r being used by mom and dad.so i kindly request you to consider my case and solve the problem.kindly deactivate if any plan is active and do not deduce any balance except call and message charges.
SIM DETAILS
sim 1- [protected] sim2- [protected].sims are issued by d name of saroj kr. singh.
MY CONTACT
my cell no. [protected]
my email id rims.[protected]@gmail.com

My no is [protected]
I am sufferer o[censored]nauthorized deduction.
I am not down loading hungama but I have charging each day Rs 5. Complaint lodged to your Executive on 14/9 & 15/09 no action is taken
Please stop unauthorised deduction. Credit the amount deducted.
supriya

i have an airtel prepaid connection ([protected]) since 2 years,i have not subscribe any value aded service on my mobile from 2 years,on dated 22/09/10 i have received a massage from ad-54321 :
thanks for using SUBFUNTIME subscription service from airtel.you have been charged Rs.50/-.enjoy best games join games club http://gclub.in

after this massage i do call customer care then anyone not given proper reaseon & reply from customer care.

please deactivate all value added service on my airel prepaid account

thanking you.

Uncertainly deduction of balance

true earlier it was so good now very often so scared suddenly even dont know without subscribing money reduces

Hi
I am a consumer of airtel prepaid mobile service (mobile no. [protected] ). Airtel deducted balance of my mobile after starting two services on my mobie without my knowledge . I complained about this on customer care and asked them to stop services and refund of my money (complaint code CMRWC[protected] ) .they insisted me of action but still I do not got my money .
this is second time this has happened to me, last time on 14th of august i got my refund but same didn't happened this time.this is complaint noticed by some other mates of mine .Why is airtel looting costumers without their knowledge? Hoping for action.
Amit Singh
[protected]
[protected]@gmail.com

Hoping for action.

don't!!!

Change your service provider as I have decided to do, 'number portability' is going to come, so no worries.I am going to say good bye to this fraud company forever even if number portability does not come in India.
Good bye fraud and bad customer executives(11 dec. 2010 at around 2.40 pm I saw another example)

So switch over to Vodafone, it is way better in this regard.

ya i too agree.. i have already dumped my airtel number because lately it has become a plunderer of balance for no reason while its customer care (you are charged for even calling the customer care now) has deteriorated significantly.

Sir,
I lost my balance of rs.150 on 12th December in my number [protected] claiming it was used in airtel live but actually i didn't and they are even not ready to take complain.

waiting for immediate reply.

Airtel — DEDUCTION OF Rs 75 FROM MY AIRTEL MOBILE

Dear sir/madam,
I m Rahul kumar prasad from bhubneshwar , i have an airtel prepaid connection since 1 year . At 12 am Rs 75 cut from my balance . A message was come in mobile " THANKS FOR DOWNLOADING BRICKS AND BOWLING FROM AIRTEL .YOU HAVE BEEN CHARGED Rs 75. JOIN GAMES CLUB AT http://gclub.in" . I have not download anything from my mobile because my internet application of mobile is not working from 2 months . I am using internet from that sim through computer. But i am not able to use internet through mobile. Please help me.


RAHUL KUMAR PRASAD,
961/2421 ,
FOREST PARK,
BHUBNESHWAR

I am using airtel prepaid connection since couple of years.My mobile# [protected].Due to some reason I was not using this number but use to recharge it regularly to keep the number active.However when i started using number again got to know there was daily 1 Rupee deduction for VAS service which i never activated.I got to know it was some Islamic portal service which was activated.I called up customer care number 198 twice asking for answer but executives were sh rude enough to disconnect the call on both occasion.
I am simply asking for my money back which was deducted for the service which i never used nor did i activated.
my email id:[protected]@hotmail.com

My prepaid airtel no[protected] .You are deducting amount amount every time without any reason which is not acceptable to any customer of airtel. You have also deducted some money from may No. as mentioned above two times. when we try to contect with customer care aboubt the charges, they did not response .

I DO NOT WAANT TO SAY ANY MORE ABOUT THIS COMPLAINT, PLEASE RETURN THE AMOUNT IMMEDIATELY AS THE SAME IS VERY BAD FOR YOU AND TO THE COMPANY.

I am using Airtel prepaid. Yesterday(27/02/2011) without my knowledge Airtel customer care activated love pack deducted 10 Rs from my account.After that i called customer care informed regarding this instead of getting back the money they activated cricket pack and deducted 30 Rs more from my account.yesterday night i could not sleep because they keep sending cricket update even after finishing the match.Kindly do the needful.thanking you for your kind consideration.

Mujibul Hai Faruqui
Mobile No.- [protected]
Village & Post- PARAS,
Police Station-SAINI,
District-kAUSHAMBI,
PIN CODE-212205
UTTER PRADESH

I am using Airtel prepaid. Yesterday(27/02/2011) without my knowledge Airtel customer care activated special SMS discount pack on my no, due to this amount on every sms deducted from my account.After that i called customer care informed regarding this instead of getting back the money they deactivated my sms service 700/ day and deducted 35 Rs more from my account. I could not able to send my contact and whatever i recharge they deduct that amount.Kindly do the needful.thanking you for your kind consideration.my request reference no is CBDVS[protected]... PLZ DEACTIVATE ALL UR SERVICE IN THIS NO ACCEPT RC88 SMS700/DAY. PLEASE WEATHER I HAVE OPTION MORE IN MARKET BUT BEFORE I CHANGE MY NO I MAKE COMPLAINT IN CONSUMER COURT THAT HOW UR COMPANY TORTURE THE CUSTOMER BY UR ALL WASTE SERVICE AND DEDUCT THERE AMOUNT FROM THE BALANCE...

Airtel Prepaid — deduction of 99 rs/customer care problems

Good Evening Sir,
On 26th of feb during night 11:26pm i gotta sudden message regarding deletion of 99 rupees from my main account.
i kindly request u to look after this problem.and the customer care was also not up to the mark at his service(like...he was lifting my call and disconnnecting).The reference no.was covwc[protected] and much more!!
thanq
[protected]

my airtel number is [protected] in chennai, yesterday my account is deducted by rs 99/= so please credit the same immediately, customer care number is not replying or working properly.

Hi,
my prepaid no: [protected]. I have been charged Rs20 two times now for Tashan subscription which i am unaware of.
I have made complaints to the Customer care 3-4 times but they simply avoid by saying "Nothing is activated sir, all the services are now deactivated on your request." But again the balance is deducted.
One of my reference complaint number is: CSCH[protected]

Please take this as my complaint for the service provider and Unsubscribe me from this subscription as soon as possible.

Regards,
Deepak

Respected Sir,
I have 6 numbers ([protected], [protected], [protected], [protected], [protected], [protected]) of airtel prepaid company in my family. From last 6 months in each number balance deduction is continue. Every time customer care solve the prob but after some time airtel start value added service automaticaly. DND is activate on all numbers. Plz give me soluction. Thanks.

recharged Rs. 60 got balance1 talk time my no. [protected] please convert to talk time my mobile does not have any other facility transaction No 89547046 dated 11.4.2011

They did the same, they infact barred the services without any intimation, I called the helplie they keep disconnecting, My office timings doesn't allow me to visit their local office. I totally agree Airtel is a pain, the only reason I am still retaining this number is because I am sure even if I switch to others will get the same service. Problem is there are no action taken by the

Deducted an amount of Rs.15/- for changing the hello tune, wheareas I have not informing to customer service of Airtel to activate the hellotune. They have simply deducted the amount without my knowledge.

You are requested to arrange to return the same amount.

You are also requested to stop them to do this type of activity & arrange to deactivated my hello tune.

Thank you

Dipal Kumar Bodak
Semiliguda, Koraput
Orissa, Cell No. [protected]

Deduction of Balance

Deduction of amount Rs.1 everyday last four days and i have complained before 2 days but you didn't deactivate my service until yet. Don't provide this type of third class service.

Airtel — Airtel Prepaid card balance issues

Hi,

I have recharged my airtel mobile prepaid card by Rs. 444. But several hours after recharging the card, i got a message that Rs. 222 have been deducted from my balance. As I was searching the reason behind that balance deduction i got another message in the meantime stating that Rs. 150 has been deducted from the balance. At the end of the day my remaining balance was Rs.72. I am still surprised as why this balance has been deducted when i have not made even a single call from my phone. I talked to the Airtel customer care but none of them a valid answers. Please help what to do in this case.

Hiralal

mare no [protected] se 90 rs cut liye airtel live ne jabki mere pass mobile office ha.mere paise refund kare jaye

Me, Sri Gopal Dey, having airtel prepaid connection no. [protected], has been deducted the amount of Rs.75/- on 28.06.2011 & Rs.75/- on 01.07.2011.

You are requested to return back my balance.

You are also requested to look the matter so that the same problem will not arrive afterwards.

Please do the needful.

Gopal Dey

Airtel Prepaid — Deducting balance, even after requesting Deactivation Of service

dear sir,
My mobile num is [protected], and few days ago i came to know this fact, that airtel is deducting one rupee per day from my balance from last 2 or 3 months, even i called on their customer support on 11 dec, at afternoon and they said the service will be deactivated immediately, but next day they deducted the balance again, again i called them in evening at 6, and their executive told me that service will be deactivated but again its 16 of dec and they are deducting the balnace shamelessly, kindly help me in getting my money back , i am aslo about to mail airtel nodal officer

Same is the problem with me and many other customers.Airtel is very big thief and fraud company which robs money from customers.I have same problem from the past month and complaining again and again but this shameless company has no effect on them.They constantly deduct balance whenever they want and as much amount they want and also deactivate the customer service from the customer so that he is unable to call and complain regarding the same.And when i call customer care from another number the executive says that he is transferring the call to a senior but he disconnects the call and blocks that number too.Serious action should be taken against this fraud and thief company.
With Regards
Mujahid Qureshi
[protected]

i also send a email to their nodal officer, and my written complaint is ready to submitted at consumer court in delhi, i am not going to leave this matter, and i will inform you too, if got any official response from airtel, still waiting for their reply

sir,
I am using airtel prepaid on my nokia handset nokia E71 .today i uninstalled an application i downloaded from nokia ovi gallery but never used. after uninstallation two message came and airtel deducted Rs 99 twice saying that i have joined some games club which i did not.
This is absolutely absurd that i am short of Rs198 for no service . That too not for first time this has happened, this is sixth time i became victim of these money looting tactics of airtel (twice on this number from up west and four times on airtel delhi )
I want my balance back that is Rs 198 or i will be forced to change my service provider.

AMIT SINGH
[protected]
[protected]@gmail.com

sir,
I am using airtel prepaid on nokia mobile phone. Yesterday[protected]while i uninstalled an application i downladed from nokia ovi store , two sms came on mobile and airtel deducted Rs 99 each time (total Rs 198) from my account alleging that i joined some games club ,which actually i did not.
I complained this to UP west customer care , and the executive said that i will get my money back .
But i did not get my money back and neither customer care executives are picking my phone now.
Plz help me as i want my money back.
Thanks
Amit singh
[protected]
Email: [protected]@gmail.com

Airtel Prepaid — Balance to mines

Dear sir,

My Air tel NO - [protected]. Two month ago have take Sm's plan Rs 26, But I am discharge that pack on 13.4.2012
Registered no - [protected].

But till date my balance is detected from air-tel. Why? i have try many to customer service , but there is no response .Please clarify

A.S.VENKATESAN

Hello,

On 6th june 2012, I recharged my mobile with the full talk time pack of rd. 295/-

But after few hours I observed that my balance had been deducted without using the phone.

I called customer care 4 times but I was not satisfied with their explanation. I had a very bad experience. I reached then local airtel office, but there also they told me the unsatisfactory answers. I am really disappointed with the service of airtel since I am their customer for about 5 years and this is the first time occuring to me.

COmplaint number is CBDCC[protected]

hello,
My 50/- deducted on 8/9/12 in morng nearly 7 am for downloading any song...which i does not done...i m not able to talk customer care also...how to approach thm i don't know...plz see d mattr & resolve d issue as ths may affect our 3-4 yrs relation of 2 sim cards...thx my no is [protected]

Totally agree. The removal of animax was unwarranted and the addition of those regional channels. I am a die hard viewer of animax and i threw my tata sky box just because airtel had animax and look what happened

I agree with you. There are so many useless channels like Enter10 and MyTV which should be removed. I don't see how they think that Animax is loosing popularity. This channel is NOT meant for kids but for teenagers and adults. I'm 18 and I love the shows. If the people are illiterate and can't read the subtitles or understand english then it's too bad. Bring back Animax asap.

com on plz add animax back its a osm channel

lets hope airtel brings back animax. videocon d2h is broadcasting animax channel. i may hav to shift to d2h to see animax

Come on airtel please bring back animax. Its the only channel i watch on tv.

Why was Animax removed in the first place. I haven't found the reason for it.

Well whatever maybe the reason please bring it back because that's the only channel i like to watch the most.

In the newspaper, it was written that animax has been removed because of its continuous loss of popularity, If you ask me, I know that many kids in my locality watch animax, Even on facebook, i have many friends that keep talking about animax, And at the end, Animax is the only channel i watch when i get bored studying. So please, put it back on airtel digital tv. I would be very thankful if you do so.

the hell with THE DTH providers...i hav stopped watching tv since animax was removed...iswitched to airtel aftr twas removed 4m ts...now airtel has done it as well...all i do is watch episodes onli9...bt it doesn't give the same feeling as TV...plz bring animax bck

The airtel services should immediately give animax back as my frnds with digital tv are starting to buy videocon d2h and i am thinking of that to the whole neigbourhood here was of airtel but after its removal half is videocon d2h i am NOT lying.

i totally agree with others. Why the hell was it removed and why was it not informed ???
Why it is still being worked on. How much more time is it required ?? Till others are fed up with complainng ??
Will Airtel tolerate one week delay in processing the payments ?? if It can then we can wait longer if not its your responsibility to put it back on.

seriously!!!what the heck is going on?????i agree with all other airtel subscribers who are disappointed with the removal of animax.Seriously its no fun watching the episodes online and i too have stopped watching tv.i watched animax not only for entertainment but also because it inspired me to draw and now its affecting my only hobby very badly.please bring back the channel asap.and for the popularity, i think you should check out the animax fan page on facebook.

Same Here.Why the [censored] they removed Animax. I'm done with Airtel DTH.No need to Recharge it anymore.[censored] * Airtel Corporates

I totally agree.. Animax is the best channel ever .I've been enjoying animax from a very young age... now i am married and my husband has airtel dth... i am missing animax a lot. Bring ANIMAX BACK... I watch only animax...

Animax was the only channel that inspired us to dream big in an unspired country like India ...removing Animax is like removing our dreams ...plz reconsider ur decision as u should know it is because o[censored]s (customers) ur business is still running!!!

agree with Francis Nath!
I AM REALLY MISSING IT!! -_-

PLEASE BRING ANIMAX BACK FOR US...i'll even pay the double amount just to have this channel..please do for all Anime Lovers in India..

Guys the bozos at airtel marketing have taken the decision and believe me you will find lot of complaints. They come from the culture who thinks anime is equivalent to cartoons. They rather have many hindi movie channels that show dubbed versions of all other language movies than to put something meaningful in their list of channels.
Anyway do send mails to airtel [protected]@airtel.in and unless they know there is a huge customer base who wants animax they are not going to do anything about it.
I specifically asked for the channel before switching from tatasky but now I am stuck with airtel for a few months. I am switching to videocon after this.

Agree with all of you, and ksreekumar, thanks for the email link. It sucks that they've removed the channel without even informing us.

Airtel DTH — Removal of animax

I want animax back on airtel digital TV. Airtel digital tv suddenly remove animax . Please bring animax as quickly as possible ...

Guy's, The only reason they removing Animax is because they doesn't show any ''Indian Cartoon'' like CN, Pogo and Disney channel does !
The popularity thing is just a Excuse !
I mean, Pogo is more popular then Animax !
Ya, Like Pig can Fly !
Look at CN, It no longer show's a single Anime !
It only show Indian cartoon & Some old Show (like Tom & Jerry ) !
Pakistan CN is much better !
They want the same thing for Animax but they can't do it !
SO, THEIR ARE REPLACING ANIMAX WITH A LAME EXCUSE !

Indian cartoon's really suck- no point wasting time on 'Chhota Bheem' and the other stuff the quality of animax is unparalleled and thus the decision to remove is stupid to say the least. i would only say after the reduction in the quality of CN and Pogo this was the only channel could look forward to but guess that won't be the case any longer?

So, Just like I said !
Indian Animator blame Animax for their Unpopularity !
They can't make good cartoon or Anime but its Animax fault for Indian cartoon's unpopularity !
They should be Ashamed but I guess Indian Animator does have the thing call Shame in them !

I too hav the same problem and wish airtel add the channel asap

whats the point in even complaining ?! I asked dad for airtel DTH only for Animax Channel . I want Animax channel back because I love it !! since they've stopped broadcasting that channel I feel as if they've BROKEN my HEART... please start broadcasting it again because its us the customers who has the right to choose our favorite channels !! Its a HUMBLE REQUEST from us i.e. the customers that you please please please start broadcasting the Animax channel back .

i agre and personally think animax channel should be aired on airtel dth as its the only channel i and my brothers watch and channel like enter 10, bindass etc should be removed instead of animax plzz bring this channel back!

AIRTEL DIGITAL TV — appeal to bring back animax

Animax should be brought back. it was unnecessary to remove the channel in the first place. We being the viewers should have full freedom of chosing our own channels! And removal of Animax was violation of our rights. please bring back that channel.

Is airtel can't bring ANIMAX back?????

WE WANT ANIMAX BACK!!!

I will be getting Airtel soon because of my mom! But it seems that they don't air ANIMAX! To hell with all the operators who are forcing us to miss out the exclusive awesome stuff on ANIMAX. Chota Bheem and all the Indian Animation aired on CN and POGO 'SUCKS'! Why the hell is everyone stopping ANIMAX! To hell with the losers and the old guys and their old outdated be-a-doctor or be-an-engineer ideas!

I will be getting Airtel soon because of my mom! But it seems that they don't air ANIMAX! To hell with all the operators who are forcing us to miss out the exclusive awesome stuff on ANIMAX. Chota Bheem and all the Indian Animation aired on CN and POGO 'SUCKS'! Why the hell is everyone stopping ANIMAX! To hell with the losers and the old guys and their old outdated be-a-doctor or be-an-engineer ideas!

ya india cartoons sucks!!! missing anime very much :'(.

anime are best u cannot compare anime with cartoons

if indian kids or teenager watch anime like naruto who has been on cartoon chaneel too bleach death note and many more they will never watch cartoons in their life

In my Airtel digitel t.v the kids packegs like cartoon network, pogo and disney xd challels.

In my Airtel Digitel T.V the kids channels like disney xd, pogo and cartoon network should be removed immidately.

losers!!! y aren't airtel losers seeing any of this???????? I WANT ANIMAX BACK. i wish u never get happiness watching chotta bheem with ur kids.i shifted from tata sky to airtel just for animax and look wat as happened. now i am stuck like this because o[censored] people.+rate for all the channels have increased + the package combinations really sucks
plz check out the facebook page which as alot of animax fans.soooo plz bring it back...

I agree chota bheem and other indian cartoons are not in par with Animax. Animax is at a whole new level. I love Animax. It stimulates fantasy and inspires and kindles our hearts... Helps explore eastern ideas, thoughts and culture. Once CN was so good with nice cartoons and few anime shows but now it has been tampered with some of the repetitive indian cartoons which spoiled the CN's reputation. The Idea being inculcate the indian culture in young minds with indian cartoons like ramayan and other shows(with CN as the medium of transportation).

enough of all these nonsense...

My Request is ... Please Enable Animax in Airtel (and if possible restore CN, Disney XD to its former glory-> I mean, unaltered by local shows)

We need animax back please we beg you its the only channel with English series

its only available in tata sky for now

Aghhh!why they remove animax.I like bleach, naruto, cardfight vanguard...now I can't watch them...ahhh plz plz plz bring it back

yo dude i have a lot of friends who say that they saw that show in animax this show animax but i dont know what they are taking i am the one who recomended the animax channel now i dont even know what shows they are putting so pleasee bring back animax airtel.

yo dude i have a lot of friends who say that they saw that show in animax this show animax but i dont know what they are taking i am the one who recomended the animax channel now i dont even know what shows they are putting so pleasee bring back animax airtel.

put animax back on or iam removing your [censored] airtel dish tv. my children love the animated series of japan...and its much better than indian cartoon

Please bring back animax. I only watch t.v for animes.. Plz

AIRTEL DIGITAL TV — connection of dish disconnected.

at evening of 30th April, 2010 suddenly picture of my TV disappeared. I checked all channel but no picture appeared. My ID No is [protected]. The setup box is unable to receive signal. Kindly look into the matter.

Mahipal Singh Saini

Mr.Rakesh,

Thanks for the response.I have not got any response from Airtel as yet on this issue.The available balance on my account is now Zero Rs and it is really unfair that all the while the amount was being deducted even though I was not using the connection.I should atleast be refunded the balance which was available on my account as of Last Friday(March 2) along with whatever I'am eligible for after returning my settop box and dish.

Regards
Sesh

Mr.Rajesh,

The services have been disconnected due to zero balance on my account .While airtel is prompt in doing this the request for cancelling the service which I raised 10 days ago has not been attended.Hope you look into this. Issue seriously and provide me with the refund ASAP.The settop box and dish are with me and you can send someone to collect the same anytime and process the refund.

FYI I keep getting calls from different airtel numbers but it gets disconnected the moment I try to answer it.

Regards
Sesh

Please call me at [protected]

My complaint has still not been attended to after two weeks of waiting.The services were disconnected due to zero balance in my account but I had submitted the request for canceling the service even before that.Iam tired of talking to your customer service executives as they don't seem to understand anything and keep repeating the same thing over and over again.Iam cursing myself for choosing airtel as my DTH provider as I have only had bad experiences since I purchased it

Airtel Prepaid — Automatic Balance Deduction

I am having a prepaid airtel connection [protected] in Mumbai region.

Many times some unwanted services (VAS) are automatically
getting started on my mobile. My prepaid balance is constantly being deducted
for such unwanted services which I never want. Many times I called on customer
care & requested to STOP these services but after few days/weeks again some
other/new services automatically start & deduct the balance.

Can you please necessary steps to STOP such undue balance deduction against Airtel?

my name is ramesh singh raj purohit
my cont no.[protected]

sms charge 5/- lag rahe 3 day se mene kafi bar costomer care me complaint ki lekin koi responce
jabab nahi mila.


me kafi problem me hu.

Airtel — High unbilled amout for unused service

Dear Sir,

I got the Airtel usb internet connection (999 unlimited plan) on 18th september and the sim got activated after 4 days. Since then i've been using this service continuously, after few days i've been receiving messages from 54321 and all of them says that i've been charged with some amounts for downloading games, wallpaper, animation, music,etc from AIRTEL LIVE WAP sites. Why in the world would i go through this wap sites to dowload stuff !!!!!!!!!!!!!!!!! i got unlimited download plan with fairly good speed connection and i can donwload as much as i want through my connection. I've never made calls but i've sent an sms just once. I dialed 121 and it says my "current unbilled amount is Rs 63 till 29th Sept" and then i found it to be Rs 642 the next day.I'm totally speechless

It would be very kind of you if you could rectify this disaster.

Airtel — non responding proper feed back

my mobile no is [protected]& [protected] my complant is this that i request your air tel exucative to activate two year advance rental plan but my several request on phone he is not lisning my voice so i complant to your website kindly call my phone to resolve this problam

Hi all
My friend purchased an airtel prepaid card on 25th of April he submitted all my documents in Airtel office which is opposite to Abirami mega mall purasiwalkam chennai.

After there days his outgoing was disconnected, We called Airtel customer care and they said that my card is been deactivated since they didn't received my address proof which we submitted in the Airtel office. So he asked the agent whether he should submit his address proof again she asked him to wait for 72 hours so that the issue will be fixed.

Then on Friday the 8th of may we called back the customer care to check the status and they said that they didn't received the address proof yet. So we went to the Airtel office where we submitted the address proof and they said that they have processed it and they even provided the LC number which is 99. So we called Airtel back and gave them the LC number but the only answer we received from the customer care is it will take 72 hours.

Then he received a mess form the Airtel stating the number is been activated but still he was not able to do outgoing since the number was not activated. So once again we called customer care and this time we didn't received a proper response form them they where keen in disconnecting the call.

So we asked them to connect the call to supervisor and they connected to Frankylen and he promised that he will call us back with he solution by 12 pm on 12/5/2009 but we didn't received any call. We called back and they provided Nodal office number to give a complaint but that number is always busy.

We called back the customer care and now they are not responding properly and we have wasted more then 15 days to fix the issue but still the issue is not fixed.

Let us wait and see who in Airtel is going to take responsibility to fix the issue.

Hey i forgot to give my mobile number its [protected] if any one in Airtel want to take responsibility to fix the issue kindly call me in this number.

Bharti Airtel — Unresolved Network Issue & pathetic Customer Care service

Dear Sir/Madam,

I Mr. Lalit Hingorani have been customer of Bharti Airtel Cellular service for around 5 yrs now & all my family members have been users of your cellular service. But the treatment that I am getting these days from your customer care executive & the time they are taking to resolve complaints are pathetic. I have been facing netwrok issues at my residence and my office. despite regular complaints I havent seen any action taken for my complaints. I have informed the executive who calls for airtel servoce feedback about the same issue yet I havent seen any response. My work place is at Powai Hiranandani & even though my phone show full network when people try to call me they get the message that my number is out of n/w area. I stay put at mulund(W), near Nirmal lifestyle and I have n/w issues even here.If i move from 1 room to another while on call my calls drop. Despite giving the complaints n mumber of times no one has bothered to look into it. On top of that when I called up your customer care, the executive said he cant take my complaint as the systems are down. The executive and the shift officer ill treated me. When I raised my voice for not having the issue resolved, the shift officer says that he will put a note of bad conduct against my account. 1st of all when I asked for him the shiftofficer was not on his flor during his shift hours and on top of that he tried to put a blame on me. Also he said that if you raise your voice your complaints will never get resolved. Is this the kind of service you provide to your cutomers. Your customer care executives are not even bothered of loosing a customer. They are ok if you tell them that you would disconnect the service.I have been trying to contact the nodal office n number of times but either she is busy on another call or her number is busy. The nodal officer doesnt even have the courtsey to give a call after seeing n mo. of miss calls from the same number. It would be great if some actions will be taken against n/w improvement immediately and also provide lessons to ur
customer care executive's and shift managers on how to treat customer.

Regards,
Lalit Hingorani

I want the 5 connection o[censored] r Rs. 199 Plan & u r office take my Doc. on Dt. 8/7/2009.

but no response to u r branch.

so what i can do?

THIS IS ANAND FROM TANJORE WORKING IN PVT COMPANY, I AM AIRTEL CUSTOMER FOR LAST 5 YEARS, LAST WEEK I GOT PROBLEM IN MY CONINECTIVITY, , THE PROBLEM WAS IF I MADE A CALL TO ANY MOBILE THEY CAN`T ABLE TO HEAR MY VOIVE ( EXCEPY CUSTOMER SERVICE ) BUT IF I GOT A CALL FROM SOME ONE THE BOTH WAY CONVERSATION ARE OK ! THEN I CONTACT CUSTOMER SRVIVE FOR COMPLAINT I WAS SHOCKED THEY SAID FIRST CHECK YOUR HANDSET, I SAID EVERYTHING OK ! AT FINAL THEY SAID ME THE PROBLEM WILL BE CLEAR IN COMING 10 DAYS !I DON`T EXCEPT THIS TYPE OF RESPONCE FROM AIRTEL ...
MY COMPLAINT NUMBER IS[protected].08.2009 ) ... my num [protected]

Airtel — Unresolved complaints

I have a landline[protected] for over 4 years. This phone had the IDD and STD facility.

I have been away for 8 months and on my return I find that I am unable to make any IDD or STD calls.

I lodged a complaint with Airtel and am told that I do not have the said facilitites in my phone and that the same would be activated in 4 hours.

Even after 7 days, the problem persists and each call to Airtel I am given a new complaint number. On follow up with Airtel yesterday,I was told that though I had made a request the same has not been activated. This would take 4 hours. This morning, I am still unable to make calls and I am told that the STD facility has been activated on the 9th of Dec and there is no IDD facility on the phone.

Inspite of Airtel's confirmation that the STD facility has been activated I am unable to make STD calls as I am unable to dial beyond 124 to activate my STD lock.

Apparently, Airtel does not maintain a history of the details available for a given number and the log of complaints. Each time I am given a new complaint number.

Airtel — Reimbursement of Subscriber Enrollment charges

I applied for the Broad band airtel connection in the december 25 2009 and paid Rs.500/- to the sales executive who collected the money and requirement document for new connection. after 5 days the technical team revert back to me that it is not feasible to provide a connection at home. then i asked how should i get the refund of the amount paid. Airtel customer care replied that the amount will be refunded back to me with in 15 days from the date of cancellation. Until now i did not receive any amount by way of cheque and i am continuous calling the airtel people from past one week and response is poor.

It was escalated to the escalating team of Airtel and still there is no solution. I am totally vexed with the response of airtel.

Hi sir,I have been using Airtel for the past 11 months. I am very unsatisfied with the customer service.I am facing a problem and when i contact the customer support regarding that problem they says me that will be resolved in 4 days and even after 4 days the problem continues and when i try to call them i couldn't evn make a call to the customer service. They have disabled that service on my phone.If i wanna talk to them regarding my problem i have to call them from my cousins or my colleague's phone.Will you please look in to this issue. I was being harassed by their service and by their behavior on phone,they abruptly disconnects my cal when i ask about my problem .My number is [protected].Hope some one will help me through this issue

I am trying to get my Airtel 3G services re-activated after paying my Bill amount of Rs 4494 for the month of May - June 2012, but the services are not activated still. When called [protected] the following happened:

1. First Customer care officer said you have paid in credit card so the status is in Pending and will be active within 4 hrs. - I said ok and cut the call.
2. Second officer said me to call 12134 - he said i can call this number from any mobile or Land line. - I tried and nothing happened.
3. Third officer said remove the sim and reinsert - I tried Nothing happened
4. Fourth officer said call [protected] or [protected] - I called [protected] and i was redirected to [protected].
5. I called [protected] and here they redirected me to the first number [protected].

Airtel 3G is pathetic pathetic pathetic pathetic pathetic. Frustrated to the core....

I am working for MNC, submitted all relevant documents to have my airtel prepaid sim connection get converted to airtel postpaid CUG connection. It's been a month but still the request is not processed properly. When I contacted them, they told me that they are having some issues while processing. Also they updated me that they never took this kind of request because of this system issue. Rather than fixing this system issue, they are updating that Number portability or new connections works properly. It has been escalated to their manager still no luck. Now they are not even responding to my calls or messages. Can this issue be addressed please ?

I repeatedly have issues with Airtel Broadband and a while back in getting a new sim card.

DSL ID : [protected]_tn

About Broadband - I was given an assurance that the issue with my broadband will be fixed over and over but until yesterday there has been continuous disconnection happening (Intermittent connection) right from the day 1 and for a few days there was no internet at all. Finally, it all seems to be working for a day but I can't give a confirmation on the fix however I asked them not to charge me for the days when no internet connection was available.

First 5 days after getting the internet connection there was an outage and they are ready to revert back only those charges but not ready to revert back the charges for days I haven't been able to use the service.


Existing SIM card # since 2008 - [protected]

About New SIM Connection - About 6 months back, I had applied for a new SIM connection and the number was [protected]. I work in DLF. I provided all the proofs that were required. Onsite tech visited my house address twice and completed the house verification however he could not complete the verification of my office address.

I made several phone calls to Airtel and specifically told them that without an original Govt. ID proof nobody will be allowed inside of DLF.
The tech from Airtel visited DLF and returned without even calling me as he was not allowed inside without Govt. ID proof.
I called Airtel again and spoke to a few supervisors and requested them to have the Onsite tech to call me when he his at the DLF gate so I can take him inside as a visitor to complete my verification. Which again Airtel failed to do.
I was pretty frustrated by them and complained to the same supervisor about it but all he had to tell me was "AIRTEL ONSITE TECH WILL COME ONLY WITH HIS AIRTEL ID CARD AND IF HE IS NOT ALLOWED INSIDE, THEY CAN'T DO ANYTHING". I then had nothing to say and I asked him how does the process go for those who work in DLF in getting a new sim connection. He replies, "The guy from Airtel for that area takes care of it and he does not have that person's phone number".

I sent several emails to Airtel regarding this but never got proper response.

Below is the email conversation that I had with Airtel.




Sat, 22 Dec 2012 at 14:0622 Dec 2012
Message starred
Re: PATHETIC SERVICE [|BAL|Qrc117121207123712697855|]
from Nandha kumar K to 1 recipient
Show Details
See I dont have a problem with the number now.
I need to know the process of your verification because to get inside DLF you need get a govt id proof and submit it at the security desk otherwise you cant get in.
It does not matter how many ever sim cards i take from you it will go as rejection because of your pathetic way of verification that none of your reps are ready to provide a govt id proof at the security desk of DLF.




From: "appellate.[protected]@in.airtel.com" <appellate.[protected]@in.airtel.com>
To: [protected]@yahoo.in
Sent: Wednesday, 19 December 2012 3:23 PM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc117121207123712697855|]

Namaste Mr. Kumar,

You wrote in on 17/12/2012, concern regarding address verification not done and requesting to reactivate your airtel postpaid mobile number [protected]

We regret the inconvenience caused to you in this regard.

We wish to inform you that the above mentioned airtel mobile number has been permanently disconnected with effect from 13/12/2012 due to address verification rejection.

Hence, we regret to inform you that we are unable to reactivate the same number from our end.

However, we request you to check the availability of the same number in the nearest airtel Relationship Centre. In case the number is available, the same number will be considered as a new connection.

We request you to walk-in to any of the nearest airtel relationship center, submit the following documents along with Subscriber Enrollment Form and purchase a new postpaid SIM card.

1. One passport size photograph
2. Address Proof
3. Photo ID proof

For a new postpaid mobile connection you would also need to pay a refundable security deposit and an onetime activation fee.

Once all the required documents along with security deposit and activation fee have been received, your new Airtel SIM will be activated.

We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customer's feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.

Your suggestions/feedback are always welcome.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198(toll free) for any complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM; Monday to Friday.

If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.

Assuring you the best of our services.


Yours Sincerely,
MAHESHA T
Appellate office
bharti airtel limited

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=9BFC 2 F68A9ED147E818088F2127B9FE2266793D277E22464AAED127B9DFC 5 0 0 B7292F51A61A0E82F55&refno=Qrc117121207123712697855



[protected]Original Message[protected]
From: [protected]@yahoo.in
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 17/12/2012 07:12:43 AM
Subject: Fw: PATHETIC SERVICE [|BAL|Qrc110121213121612536173|]

I don't think these Nodal officers seem to understand what i am trying to say.
Hope you do.
I work at DLF. If your representative has to verify my office address he has to
provide a government photo identity proof at the security desk otherwise nobody
can get in.
Despite informing your Team Leads that your rep has to submit his/her govt ID
proof, here I get a reply from Reddy (TL) saying that the rep will carry only
the Airtel ID card and not any other govt ID proof which is mandate to get
inside of DLF.
I need the number [protected] what so ever be it and you send your rep for
re-verification.

Thanks,
Nandha Kumar

----- Forwarded Message -----
From: "nodalofficer.[protected]@in.airtel.com"
To: [protected]@yahoo.in
Sent: Saturday, 15 December 2012 10:23 AM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc110121213121612536173|]


Namaste Nandhakumar,

You wrote in on 10/12/2012, concern regarding deactivation of duplicate SIM
card for airtel mobile number [protected].

Thank you for mail to airtel and welcome the opportunity to assist you.

We regret to inform you that the Outgoing call service has been deactivated, as
the address verification was not successful.

At airtel, we enforce the most stringent security measures and it is our
constant endeavor to provide you with the better service. In the interest of
security, connections failing to meet the verification details are restricted
from making Outgoing calls.

Hence, we request you to visit any of the nearest airtel relationship centres
and submit the current address and ID proof.

Post submission of the documents for your connection, there is an address
verification process that has to be fulfilled. Therefore, we request you or any
of your relatives to be available at the premises (Current address) and furnish
the original documents in order to retain the number in active status.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198(toll free) for any

complaint. You can also email at [protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send

an email at nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM
to 6:30 PM; Monday to Friday.

If you do not receive a satisfactory response from the Nodal Team, you may send
an email to the Appellate Authority at

appellate.[protected]@ in.airtel.com or call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Appellate would resolve

your concern within 30 working days.

Assuring you the best of our services.


Yours Sincerely,
Karthik K V
Nodal office
bharti airtel limited

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on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=40434CB5CE30
55BFC0C4CF315DBCC1C1C4C7C633B21742434544434740424244434740464649484947484EB0&...⇄
no=Qrc110121213121612536173



[protected]Original Message[protected]
From: [protected]@yahoo.in
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 10/12/2012 01:05:18 PM
Subject: Re: PATHETIC SERVICE [|BAL|Qrc106111218112411818649|]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

To whom it may concern.
i am using airtel network and my number is [protected] and i tried to contact the costumer care by dialing 198 but i didn't got any response. one of your representative picked up the call but the didn't responded properly and the name of the representative is Salman. and moreover i money got deducted from my account, which was not meant to be. So kindly take action on it and also i request you to refund my deducted money as it was a toll free number

Hoping for a quick response

Dish TV — disconnection of the antenna

The antenna was shifted from its destined position which resulted in a loss of connection.
Do send some one to fix the problem !!!

Foe alignment you need to contact dishtv customer care either by mail or through call.

I will give you the email id of dishtv customer care for quick resolution of your complaint, just mail your concern with your complete details like VC NO, Address and Conatct Number.

email id is: [protected]@dishtv.in

Airtel — Disconnection without notice

dear sir
my airtell mobile (number [protected])outgoing called were barred(disconnected) from last one week. when asked for reason it was been told that we have not submitted the id prof. but the fact is that from last 3 years we have submited the id xerox. and 1 month back we had asked for it again and we submitted again without any problem. even after submiting the prof my outgoings are been disconnected. i've given again the ID prof two days back still the problem is not been rectifies. when i call the dealer and his manager MR HEERAPPA from HUBLI he replies it'll be done. we have been useing this number from last 8 years.
kindly do the need full as soon as possile
thanking

Airtel — disconnection of telephone no.7752414543

pl. disconnect my landline telephone no[protected] immediately. I will not be liable to pay any amount after 30.07.2011. I am not happy with your service.

B lila
Bilaspur(CG)
[protected]
[protected]
dated 28.07.2011

Airtel India — disconnection notice

Sir,
Please arange to disconnect my landline telephone No.[protected] Immediately.I am not happy with your service. Please treat as disconnection notice and I will not liable to pay any bill after 1.8.2011.


Smt. B Lila.
Dated 29.07.2011.
Sriram Towers,Flat No.2
2nd floor.Block E
Vyapar Vihar.Bilaspur(CG)
Cell No.[protected]
[protected]

very prompt

Dear Sir,
My name is Bijo Samuel and i am using this Air-tel from a long period my phone number is [protected], Today i received your service message that RC with 155 with full talk time, so i did it, but when i checked the balance it was not there, so i talked to the retailer about this problem and they called 12144 to confirm this. This retailer is running a medical shop at that time they were very busy and asked to talk to the lady of the above mentioned number, while i was talking she told me to stop the loudspeaker of the phone, I told this lady that the loudspeaker was off and i was talking through the handset. but she did not believe me and she insulted me very badly. I went to your Pattom branch in Trivandrum to complaint against this matter. I have a request that please don't allow your staff to behave like this to your customers. I like your services very much please don't repeat this with others.
Thanks with regards
Bijo

AIRTEL BROADBAND SERVICE — billed after disconnection of service

I have surrendered the SIM immediately within the 24 hrs of the issue of the SIM because they couldn’t provide me the USB device for broadband. I was keen on taking the Airtel broadband service, but because of the above reason I dropped myself.

AIRTEL BROADBAND SERVICE — Disconnection of the broadband service

I am using the airtel broadband service and vacating the house. So I called the cancellation department of airtel to cancel the connection as aI will moving out of my current residence. I called the cancellation department several times and the maximum they would do is give me reference number after refernce numbers. I have been following up with them since november and till date my connection is active. When I last called them up, they told me that my coonection had been deactived since 3rd december but when I called them again after few days to verify, I got to know that they have again activated my connection. I dont want to pay for something which I am not using. I called them again but they spoke to me very rudely and said that they dont know why my services were resumed. They also assured me that they will act on my complaint promptly but till now there has been no resolution. The last complaint number that I got is:
Complaint Number: 27480864
Reference Number:[protected]
Please help me so that I can get rid of this and dont pay money to airtel people as I am no longer using the services.

Airtel — Broadband service - No response even after 10 days

I needed Internet Connection at my place on urgent basis so as to handle my international clients from home. I requested AIRTEL executive to visit me to collect money and documents from me so that I can get AIRTEL Broadband service at home situated at Krishna Apra Garden, Indirapuram, Ghaziabad.
The AIRTEL executive confirmed that I'll get the internet activiated within two days of application.
I applied on 19th of October and he (excecutive) mentioned on my Application 'installation date' as 21-oct-2010.
For the same, he collected INR 500 cheque from me. Same was realized from Bank and money was transfered to AIRTEL account on 23rd Oct'2010.
But till now, I haven't received any installation of Internet at my home. My international clients called me careless for not responding them on time. AIRTEL has caused my bad reputation among my clients.

Please help to make sure that AIRTEL should return my installation fee along with damages caused to my reputation.

Airtel Broadband — Delivering faulty modem - twice and pathetic service response

As a last attempt to get some decent service from Airtel I am writing to you.

I have been an airtel customer for about 11 years now and it would be sad to move away from you.
I have a mobile connection with you, a landline , an IPTV and a broadband with airtel as part of their triple offer. Since i bought that I am faced with such poor service quality on the braodband and IPTV that i am compelled to write here.

I had raised a compliant on 9th Jan 2011 for my modem not working I was given a time of some 8 hours by which the service would get fixed. Which means no broadband and IPTV for a day. A technician came on 10th Jan 2011 and gave me a modem with in built wireless which worked for an hour and then the wireless part failed. I reopened the compliant on 10th Jan nite and yet again the technician came next day and put in some bogus modem which worked for a few hours and then would not power on at all. Its power button had to be taped up to make it work. I have again registered a complaint and am by now totally frustrated. I received a call back from airtel who said they would look into the issue but i see no action post that. I need to work odd hours as I am in Info Technology field and this is seriously making me miss my work and productivity.

I would sincerely request you to look into the matter.

Airtel — Airtel broadband services billed after disconnection

I was the customer for Airtel landline number [protected]. i had a tariff month 499+ taxes past more than a year they changes tariff plan with out my notice 599+ tax. I spoke to customer services and they never gave response to me then i asked to disconnect services. they said for re-location charges free of cost and they agreed to shift network to new mentioned address. after few week they came up with there is no network in the new address. on 23 April i asked to disconnect services. then also they generated bill on my name.

the airtel has close his prepaid customer care big harsement to the consumer their is no help

My phone no .. [protected]

Thank you sir i got my money back

Sir i have applied BB Connection before two months and i asked to change my plan from home UN limited plus (750 per month) to home 125 but they said minimum 3 months plan should be used i also accepted and used BB in unlimited plan but they changed the plan to 125 with out prior intimation and my 2nd month bill comes above 2000rs now i unable to pay the amout i request you to change my plan same ul plan and send the bill i hope your helping to me reply as soon as possible TEL NO :[protected]
regards
A.LEON BASKER

I had registered a request for change of my plan from Rs.1399 to Rs.799 plan five days ago and they had said that the plan will be changed within 3 days and gave me a complaint no.10469681 but they had not changed the plan yet and 7 days has passed.. i called them again and they registered another complaint 33458750 but i dont think they ll change the plan.. Please help me dealing with the customer care .. My airtel phone no. is [protected]

Sir/Madam,

hi i am suganthi ,currently i had Airtel Broadband 599 PLAN ,I got this plan before 3 months.now i need to change the plan to unlimited in this same scheme(Rs.599),service executive told it is possible to change .kindly process this.

S.Suganthi
[protected]
[protected]@yahoo.co.in

sir please change the plan in 599 ullimited,

i am having my airtel broadband connection no. 45032879 in the name of sonia mehta at shop no.82, old rajinder nagar market, near kotak mohindera bank, new delhi-60 with plan of rs.1300/- plus but now i do not require this plan and request to change this plan into rs.499/- pm plan. no action has been taken in spite of my phone requests. kindly interve in this matter and my plan rs.499/- be given to me at an earliest. thanks n regards.

Broadband — change in plan

i had requested for a change in plan to unlimited for our connection ( landline no: [protected]) which has not been implimented till now ................
plz do it at the earliest

sir,
on 03/03/12, at about 2:53 am, I got a message from airtel "Thanks for using Pack Purchase subscription Service from Airtel.You have been charged Rs 99"

I do not understand what is this service and why the company deducated Rs 99 from my mobile account for such a service( Pack Purchase subscription Service ) which I never demanded

So your goodself is requested that the above amount should be credited in my mobile account ([protected]). Please do the needful in this regards.

Thanks and waiting for a response as early as possible.