Airtel Complaints & Reviews

I dr. jitendra shukla took two AIRTEL MOBILE SERVICES postpaid mobile no. [protected],[protected] from
airtel store in december 2010, and submitted my pan no. and voter id
photocopy as proof.both no. worked for about six months.after 6 months
as per airtel plan i switched to prepaid plan and submitted required
fees and same documents again in gomtinagar lcknow airtel store. with
rs.117.00 and validity till march 2014 my airtel no.[protected] services
temporarily disconnected due to documents submitted is invalid (SMS FROM AE-SERVICE ON[protected]
.from last 45 days i visited airtel store for
document submit & verification but they advised me to contact nodal
officer on [protected].i contacted 4 times in detail from my no.
[protected] but no result.then i contacted more than 4 times to appelate
officer on no. [protected] from my no. [protected] in detail but no
result.i got a request reference no.CWBAR[protected] FROM 121 on dated
[protected] at 4.32 pm.but till today no result .what can i do to get my
no.again and money in my no. [protected].

I applied for Airtel broadband connection in July, 2011. My CEF NO.TBLR is 262846 and I paid Rs. 999/- in cash. I was to get the connection within a week. But after two weeks when there was no response from the service provider, I called up customer care. They told me that due to some technicalities it was not possible to provide the connection and I should lodge a complain in order to claim the refund. I immediately lodged a complain and I was told that after 8 days my issue will get resolved and I will receive my refund amount by cheque.
After two weeks I called them back, as my issue was still unresolved. They said the complain has gone to some wrong dept and i should lodge a new complain.
After lodging few more new complaints and innumerable talks with the customer care executives, my issue is still unresolved. Few of my complain numbers are as follows: 1311662, 2260770, 3612206, 3687986.
My first grievance is that when it was not possible to provide the connection, why was I not informed about it immediately?? Why were they waiting for me to call them and find out?? After almost two months why have I still not received my refund money. Now along with the refund amount, they should also give me a compensation amount for wasting my time and the inconvenience caused to me during the process.

Thanks and Regards
Saurabh Kumar
MOB: [protected]

I had subscribed for the 30 GB download, installation has done on[protected] since that time I have not downloaded anything up to 30 GB. You guys seriously have to look on to this issue. It seems you offer your services not to give better satisfaction to your customer to harass them. Please avoid to be like cheaters and do not trouble you customer like this. Please get it resolved asap.

My Airtel Number is :- [protected]
Connection Name:- Mohammed Arifulla Sharief

We had obtained 11 corporate connections from airtel in the month of May 2011, we were promptly receiving bills till the month of June, but since July we are facing non receipt of bills. Now its almost 3 months that we haven't received the bills, and moreover we had requested for an itemized since the individual user has to certify there bills,but no action has been taken for this as well.

Inspite of repeated calls and mails to the customer care center, and even after sending them a mail to cancel our connections no action has been taken so far. It's only that we are receiving a prompt acknowledgement mails followed by a mail which gives us a stipulated time stating that by so and so date and time our inssue would be ratified,but it's jst a waste of time energy etc etc.

I'm fed up talking to the customer care executives who are nothing but just another live IVR who just repeats again and again the same phrase like a parrot " WE ARE EXTREMELY SORRY FOR THE INCONVENIENCE CAUSED.....blah blah blah etc etc" just wasting our time and on top of that they only tend to escape the situation by jst telling us that they would arrange for a call back within 4 hrs but nothing is done. We are jst blindfolded as of what went wrong with our connections.They tend to say to acess our bills via e bill option but it's not possible cause each individual user has to certify the calls. And it's not convinent to each time give away the password.

Our company is extremely unhappy with the way the airtel has been treating us. The numbers are being used by top management and now one by one our numbers are being disconnected very promptly for no fault of ours.

We would like to bring it to final by stating that we are very unhappy with the your service and we are gonna cancel the entire 11 connections taken and since we haven't received any bills so far we wouldn't pay the due amount as well.

Airtel Service is Just Disgusting.

Airtel Top Management:Pl don't hire and train your employees as parrots but jst treat them how to be human and understand our concern and solve it.

Regards,
For Danish Steel Cluster Pvt Ltd

Maria.J
Secretary.

I took the Airtel broadband connection before 2 months. With that, I bought the wifi modem for Rs. 1500/- from the person who installed everything as I was told I've to buy modem and airtel will not give it for free.
After few days, when I started using WiFi instead of direct LAN cable connection I noticed that the WiFi signal strength was very poor. I was told by airtel personal who installed the modem and other step that airtel will replace/repair the modem if it doesn't work properly in future. So I logged many complaints. But every time I was told that I've to contact Binatone as modem was manufactured by that company. When I contected Binatone, they tell me that Airtel should replace it.

I repeatedly requested aritel customer care to give me details of the guy who installed the connection so I can contact him (according to airtel installation guy gave me faulty modem) but airtel customer care refused to give those details. They are not even interested to take my complaint against installation person.

I feel cheated by aritel. How can you not take responsibility of a faulty goods provided by your representative? Airtel infact encourages them to cheat the customers and then they will tell you that it was my mistake.

Airtel just know get most out of customer. When you face any issue, you are dead, as it will never get resolved quickly and you will end up paying bills for the month for which service wasn't provided properly.

I have made my mobile ([protected]
airtel mobile ) online recharga Rs. 100/- on[protected] morning at 08-40
A.M. through "www.paytm.com" <http://www.paytm.com%22/&gt; .But I have not
received any talktime balance to my mobile sofar. My Bank reference is "
CCA11ICOK728IG68801600 TRANSFER TO [protected] AVENUES INDIA PVT. LTD." I am
requesting you to send my money ( Rs. 100/- ) back in to my bank account
(SBH) please. i have already given a complaint through [protected]@paytm.com on the
same day it self. but no result . I am
requesting you to send my money ( Rs. 100/- ) back in to my bank account (SBH)
please.

dear sir,
I would like to inform you that,i have purchage a airtel digital tv from maa tara electronics&furniture dated on 01.10.2011. the shop woner told me after 24 hour from purchesing customer care were came to your home &instalation airtel digitel tv but till now they are not come for installation.
so,i reqested to you please immideatly take action about matter.
thanking you

from,
harakrishna nandi
birati
mb.no-[protected]

I, Nihmathulla Arakkal have been an Airtel mobile customer with mobile No: [protected] since 2004. I have been using the same connection in international roaming since 17.05.2007. I am currently working in Dubai Maritime City,UAE. And I use this number for my business dealings, mobile banking and other personal things.

Since yesterday(6th Oct 2011) morning my mobile is displaying 'SIM CARD REGISTRATION FAILED' . My connection was cancelled suddenly without any previous notice from Airtel eventhough I am an international roaming customer.

When I contacted the customer care yesterday through my brother in Kerala, they informed me that my connection is already recycled it is not even available as a duplicate sim and it will be be made available for a new customer. But I want to know how my sim card got recycled within 1 day, even though I am a loayal Airtel customer since 2004.

I would like to make a complaint against Bharati Airtel regarding the above matter. My mobile banking and many of my business transactions are dependant on this Mobile number. I would like to get my sim card back as soon as possible even if it is a duplicate simcard.


Thanks & Regards,
P.S:-
Nihmathulla Arakkal
Project Coordinator
Dubai Maritime City
Dubai,UaE
Mob UAE : +[protected]
Mob IND : +91 [protected]
Land IND : +91 [protected]
Email : [protected]@rediffmail.com

Address in India:

Darul Manar
Kazanakkotta
Civil Station(P.O)
Kannur-670002.
Kerala.

To
Bharti Airtel Limited,
Oceanic Towers, 6th Floor
101 – Santhome High Road,
Santhome, Chennai – 28

Sir,
Sub: Tel no:[protected] Reg.

We are surrendering the Telephone: 420 57051. Kindly disconnect it and do the needful

We have applied this line for PRI line. EPPX Connection. We have surrendered our PRI. Lines as per the mail which is attached herewith for your reference.

Thanking You.

Hi,

I am Amit Shinde and my complaint is with regards to Airtel bill not received at my end.

From past 3 months I am not receiving my Airtel bill due to which I am unable to pay my bill on time. When I called the customer care to ask the reason why my bill not been delivered they are giving me the answer that I had sent the courier person back stating I dont want the bill.

Mine very simple question to them is if I had denied to take the bill then am I mad or fool to pay the bill by taking the bill amount from customer care person.

Bill is denied when a person dont want to pay the bill whereas I am a regular customer from past 7 years and paying my bill ontime but i can understand why from past 3 months i am facing this problem that i am not receiving bill ontime and getting a stupid answer that courier person states that i denied from taking the bill.

I just want the Airtel customer person to look into the matter careful and sort it out, that why courier guy is telling such a lie. Today also not a single courier guy came to my house for airtel bill but still i am getting an answer that I have denied from accepting i dont understand on which stupid address this courier guy is going and why the problem has just started from past 3 months.

As the address is still the same and I havent changed or shifted from my recent residence. This is really disgusting and disappointing on my part to see after being customer for so many years I am getting such bad service. Do Airtel now wants me to shift to some other service and so they have started giving me this bad service.

dear airtel,
i have been using airtel mobile connection # [protected] since 12 yrs....till now i did not face any problems with airtel...but last week i.e on 29-9-11..i just logged in to airtel live from my mobile, but did not download any games and rs99 was deducted from my account...i contacted customer care and they said my amount will be credited in 4 hrs but till now it has not been credited.. i contacted number of times but my call is being disconnected....airtel is cheating people...

I have lodged complaint nearly 50 times regarding failure of 3G activation for my number [protected]. It seems no one in airtel customer care has knowledge to solve my problem.. All of them keep telling the same answers every time. 3days back i contacted email customer care they told they have raised a service request reg the issue and they told customer care people will contact u within 24 hrs like that.. But till now no update on the service request [protected].
I wasted lot of my time in arguing with u people... Airtel 3g service is a big let down......

Hi,

I am very unhappy with the kind of service I am getting for a being an airtel customer for over 7 years with my other number. As a customer if I don’t get proper response from nodal office I should go to the appellate office, but I as a customer is mistreated at the appellate office who am I suppose to escalate this.

I had called the appellate office twice and reached the same person named Shanty Bindal, who on Friday informed me that he cannot help me as his system was under up gradation so I requested him to call me back , which he didn’t do, neither did he transfer me to other officer, instead asked me to call after 4 hrs, so I told him to ask the person named Aman Kapoor to call back as he was the one who had promised me that he will call back and inform me the status of my request no matter what happens, but didn’t call back. So overall I was left with no answer and was just hoping to get a call back. Didn’t happen and its Tuesday today that I called the appellate office again and reached the same person Shanty Bindal who still states that his system was under up gradation and I should call him back after 4 hrs, because he can’t do anything. He denied even passing me to someone superior to him. Though knowing very well that I have been calling several times now there is no ownership shown to resolve the issue, instead the attitude says that the customer will stop calling in sometime if we don’t do anything to help.

If this is what everyone at airtel thinks then I think I need to move to another service provider who could value its customers.

Though I have been with airtel for over 7 yrs the kind of service I am getting is not at all appreciated, and I have very disappointed with this.

I don’t think I had asked for more as a customer but you guys have seriously been a disgrace.

I want someone to reply to this mail and also let me know what am I suppose to do next in order to get an answer. Else the only option with me is to change the provider.

Thanks for all the inconvenience caused..!

Poonam Jackelloo

Dear Sir / Madam,




I have been using Airtel Services since last seven years.

My Phone No. is[protected].

But since jul’09 months I am very much frustrated by your service.



After seeing my bill for june –july , I asked to CCE why my plan have changed for telephone line.

I requested to revert back my telephone plan to existing plan. But this was not materialised so I asked for cancellation of my connection.



Then I got a call from retention team by Mr. Sonu Tomar.

He gave me welcome back offer – old plan for my telephone line,

A New Plan for my broadband with a new ph. no. (as it is combo plan) & 20% discount on broadband rent for next six month alonhwith a waiver of Rs. 400 for my June-july bill.



Then I got a call from Mr. Vinay to know wether I am agree with welcome back offer.

I was agree with that offer so on the basis of that offer I continued with Airtel.



But I got disappointed by sseing my next bill (july- Aug.)

This time again I got a call from retention team by Mr. Om.



On the basis of welcome back offer commited by Mr. Om again I agreed to continue with Airtel.

I made payment of Rs. 600 as per my conversation with Mr. Om but nothing was updated in your system as I was getting continous call for balance ( While I have got waiver)



Then I approached to nodal & appellate, But nothing worked out. Instead 50% concession on rental also discontinued.



With reference to our conversation with Ms. Manjeet Kaur on 11.11.10, we got assurance that this concession will be activated on our no.

and she told us to submit Handicapped certificate to airtel office. We visited to airtel office but representative denied to accept the same.



Again i approch to nodal, first they told that show ealier bills as aprrof that u were getting this concession, when I produced my older bills then they said in our system there is no such components.

Inspite of continuous followup , I haven't got any reponse. Plz help me in getting proper resolution.




Regards

Sapna Singhal

[protected]

[protected]

Dear Sir,

Kindly look into the matter, because all the times they are saying its a techinal fault.

Kindly provide the instrument according the committment done by them.

Kindly see the proposal form which we received the quotation from airtel.


Dear Sir/Madam,

Commitment not done by your Area Sales Manager ,Secondly we got only 6 Lines,
where is two more line and Mr. Ramjee taken 4000
RS. ?

I hereby mentioning the our account details and address.


A/C No.[protected]

1. 45795879

2. 45795882

3. 45795881

4. 45795878

5. 45795876

6. 45795877

7. Not Got?

8. Not Got?

Billing Address :- 902, 9th Floor, Focus Health Services(TPA) Pvt. Ltd.
Surya Kiran Bldg., K.G. Marg, New Delhi 110001

You people are not doing anything regarding this matter.

Kindly do the needful at earliest possible its urgent.

Regards
Ranjan
Focus Health Services(TPA) Pvt. Ltd.
411, Surya Kiran Bldg.19, K.G. Marg, New Delhi 110001
Tele :[protected], Tele Fax :[protected]
M :- [protected]
www.focustpa.com
 Please don't print this email unless absolutely necessary (Save Tree, Save Environment)
'it is absurd to divide people in good or bad; people are either charming or tedious'

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Tuesday, July 19, 2011 5:33 PM
To: priya.[protected]@focustpa.com
Subject: Re: POOR SERVICES/NOT GOT PHONES/TWO MORE CONNECTIONS [|BAL|Qrc4846653|]

Dear Customer,

Ref: Email dated[protected], concern regarding commitment related for your airtel account number 16593643.

Thank you for writing to airtel and giving us an opportunity to assist you.

We would like to confirm that your concern regarding commitment related has been registered with us. The unique reference number for the same is 49059366.

In order to serve you better, we are currently upgrading our systems. We are unable to process your request from 8th July to 22nd July. Therefore, your concern will be resolved on or before 30th July.

We regret the inconvenience caused and appreciate your cooperation in this regard.

Please do write in for any further assistance.


warm regards
Santosh Gani
customer care executive
bharti airtel limited


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[protected]Original Message[protected]
From: priya.[protected]@focustpa.com
To: [protected]@airtel.in
Cc:
Sent: 19/07/2011 01:39:30 PM
Subject: FW: POOR SERVICES/NOT GOT PHONES/TWO MORE CONNECTIONS [|BAL|Qrc4686013|]

Dear Sir/Madam,



Commitment not done by your Area Sales Manager ,Secondly we got only 6 Lines,
where is two more line and Mr. Ramjee taken 4000
RS. ?

I hereby mentioning the our account details and address.


A/C No.[protected]

1. 45795879

2. 45795882

3. 45795881

4. 45795878

5. 45795876

6. 45795877

7. Not Got?

8. Not Got?

Billing Address :- 902, 9th Floor, Focus Health Services(TPA) Pvt. Ltd.

Surya Kiran Bldg., K.G. Marg, New Delhi 110001



You people are not doing anything regarding this matter.



Kindly do the needful at earliest possible its urgent.



Regards

Ranjan

Focus Health Services(TPA) Pvt. Ltd.

411, Surya Kiran Bldg.19, K.G. Marg, New Delhi 110001

Tele :[protected], Tele Fax :[protected]

M :- [protected]

www.focustpa.com

PPlease don't print this email unless absolutely necessary (Save Tree, Save
Environment)

'it is absurd to divide people in good or bad; people are either charming or
tedious'










From:Priya Ranjan [mailto:priya.[protected]@focustpa.com]
Sent: Saturday, July 09, 2011 12:12 PM
To: '[protected]@airtel.in'
Subject: FW: POOR SERVICES/NOT GOT PHONES/TWO MORE CONNECTIONS
[|BAL|Qrc4686013|]



Dear Sir/Madam,





Still not got the 1 instrument and 2 Lines as per commitment.



Regards

Ranjan

Focus Health Services(TPA) Pvt Ltd.

[protected]





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Wednesday, July 06, 2011 1:05 PM
To: priya.[protected]@focustpa.com
Subject: Re: POOR SERVICES/NOT GOT PHONES/TWO MORE CONNECTIONS
[|BAL|Qrc4686013|]



Dear Customer,

Ref: Email dated[protected], regarding Commitment Related for account number
16593643.

Thank you for writing to airtel.

We would like to inform that your concern has been registered with us with the
reference number 48533206 and the same will be addressed by 30-JUL-2011.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



We hope that we have been able to address your query suitably. Please do write
in for any further assistance.


warm regards,

Subhra
customer care executive
bharti airtel limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline


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A7D13D404FB5C1C0CDCCC63254B5C62AA4385DA2EC11799AFC&refno=Qrc4686013



[protected]Original Message[protected]
From: priya.[protected]@focustpa.com
To: [protected]@airtel.in
Cc: sumit.[protected]@focustpa.com
Sent: 05/07/2011 09:25:57 PM
Subject: Poor Services/Not got Phones/Two More conne
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear sir/madam
illigal deduction from my balance rs 1/ daily.in the name of value added service.without asking by us for the service.we neaver asked for any kind of services from the company. they register our number themselves for the services as illigaly deduct the money without bringing the matter in to our notes.please a attention to our complait and do the needful to take action against the company.

I have obtained prepaid SIM from airtel hoping to avail 3G services on my black berry 9300 Airtel prepaid - No.[protected]. After having sufficient plan money > Rs.399 – when the process is completed and remittance amount is mentioned, reply SMS says new prepaid customers “we are unable to process you request. If you are a new prepaid customer please try again after 24 hours”. This amounts to say that their existing system is not fully operational or setting is being done now. After having completed process and not getting the services desired for three days – again today I am told to wait up to 48 hours.

I think it is a clear case of systems not functioning whether hardware or software or technical people are unable to handle new accounts. After five hours speaking to several agents and three nodal officers today, I could see ‘3G’ for some time on my Mobile and off and again on; once ‘GPRS’ was also seen. At the time of writing this mail I see on ‘edge’ appearing.

Airtel should not entertain request for 3G services and ask the customer to follow the process of registration, until their systems are in order and if it is going to be 48 hours later, then should ask customers to start the process of registration only after 48hours and just not give excuse as “we are unable to process you request. If you are a new prepaid customer please try again after 24 hours”. I have lost about Rs.100 speaking to Airtel customer care for no avail.

Please inform me whom should I contact in your esteemed Authority for redressal of my grievance.


S. Vynatheya Prasad
Prepaid Airtel Mob No.[protected]
No.29, Sri Charana, 9th Cross, Telecom Layout,
Jakkuru Post,
Bengaluru – 560 064.

Other Contact No.[protected]

Dear Team,


What you are working i don't know but one thing i know that i have applied to shift my connection and since last one month i didn't got any resolution and your billing department always calls me and harass me for the payments reminders .Now you say why should i pay the bills if i am not using the phone connection and who will bear the loss of my business due to my phone calls and now this is the last i am trying and then i must will pull you in the Legal Actions and i have much evidence .


Landline No.[protected]

Mobile no - [protected]
[protected]





My reference No.

Date[protected]
Account Number - 16266421.
Reference nos - 3697692 .

And here below in Red Colour is the sentence replied by your Nodal Department




" We are glad to inform you that, your request related to shifting has been registered with reference number 3697692. The same will be resolved within 3 days. "



On Thu, Sep 22, 2011 at 10:24 AM, <nodal.[protected]@airtel.in> wrote:

Dear Customer,



Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.



This is in reference to your email on 21/09/2011 to our nodal office regarding shifting for your airtel account number 16266421.



Please accept our sincere apologies for the inconvenience you might have faced.



We would like to inform you that request has been registered with us regarding shifting vide reference number 3697692 and the same will be resolved at the earliest.



It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.



Please do write in for any further assistance.


Warm Regards,
Tarun Saini
Nodal Office


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[protected]Original Message[protected]
From: [protected]@4kinfotech.com
To: nodal.[protected]@airtel.in
Cc: [protected]@nccptrai.gov.in;[protected]@trai.gov.in;[protected]@trai.gov.in
Sent: 21/09/2011 11:47:31 PM
Subject: Re: COMPLAIN REGARDING CONNECTION SHIFTING [|BAL|Qrc[protected]|]

Dear Team,

Since last conversation i didn't got any resolution . My Connection is not
shifted to my new address and i am not going to pay any of my bills due to your
delay .Even no body responded in customer care and refused too . Whenever i
call to nodal officer ( [protected] ) it is again redirected to
customer care and they repeat the same that we are in process .Now i am going
to pull you out in legal actions .




On Thu, Sep 8, 2011 at 12:28 PM, wrote:


Dear Anand,



Thank you for writing to airtel telemedia services and giving us an opportunity
to assist you.



This is in reference to your email on 07/09/2011 to our nodal office regarding
shifting towards your airtel account numbers 16266421.



We are glad to inform you that, your request related to shifting has been
registered with reference number 3697692. The same will be resolved within 3
days.



We would like to inform you that, there is one time shifting charges of Rs.
300/- would be levied in your forthcoming bill. Please note that your number
may or may not undergo a change during the shifting process.



Further, we would request you to kindly keep a self attested photocopy of your
new address proof along with an original copy of the same readily available for
the verification. Our team will contact you for the verification of your
documents.



We hope that we have been able to assist you suitably.



It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



Please do write in for any further assistance.


Warm Regards,
Ashu Gupta
Nodal Office


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770E92B6C95F11968ACD636474A444FB3D238BB16494A4BB4D62869ABEC167495F9 3 9 8
E7F86898A&refno=Qrc[protected]



[protected]Original Message[protected]
From: [protected]@4kinfotech.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 07/09/2011 11:12:49 PM
Subject: Complain REGARDING CONNECTION SHIFTING

Dear Team,

I have Shifted My Office Recently and i want my Connection to be Shifted to my
New Address .Please make sure to Provide the facilities within 24 Hrs otherwise
from that day it will be yours Responsibility to pay the Bills .



NEW ADDRESS :

PRAGTI NAGAR MAIN ROAD
AZAD MARKET RISALI
PLOT NO - 6



--
Thanks & Best Regards,
Dev Dutta Anand

CEO & Founder
4Kinfotech - Complete IT Solutions

Visit us at: http://www.4kinfotech.com

Direct Line Call: +[protected],3229090| Mobile: +91 [protected]

Respected Sir,

I had already mailed this mail to Airtel at [protected]@in.airtel.com on 01.10.2011 at 10:02 pm and also to the Chairman and and as well as Legal Adviser/TRAI. I also received a acknowledgement message on my Mobile number [protected] through 121 that "Thank you for writing to Airtel. We acknowlege the receipt of you email. We shall revert to you within 24 hours. And after laps of time I am mailing you the same complaint as no communication has been made through Airtel till date.

I am the subscriber of Mobile Service from last 9 years and using 8 mobiles from Airtel only. On 01.10.2011at around 1:15 pm i got a same message by AD-Service on my CUG's mobile numbers which are activated in the Bill Plan RA 13 CUG 25 (North) which is a corporatate connection of Railtel, Ministry of Railways, New Delhi that "Your bill plan will be revised w.e.f. 1-Oct-11. New rates: Monthly Rental Rs. 140, local @30 p. STD @60, National Roaming @ 60 Unlimited GPRS @ Rs 50 @ Zonal CUG free.

As it was a very shocking message that without my request how my plan got changed. As the CUG numbers were activated in COIP "Company Owned by Individual Paid". And at time of activation only my Railway id proof was taken by the airtel representative and my numbers got activated without any written/verbal agreement that in near furture the plan will get changed and as well as no information was also provided that the plan will automatically changed without taking my consent.

As the the Bill Plan RA 13 CUG 25 (North) is the Zero Rental Plan and all of sudden I have to pay Rs. 140/- rental per month on each mobile which finally comes to the monthly expense of Rs. 1120/- is not a small ammount.

It is a clear cut cheating of the company, and such types of frauds can't expected by the reputed Company like Airtel. I want to tell you that Railways is not bearing any expenses on my usages and only I am paying monthly rentals from my pocket for my usages. As it is matter of my own concern I will definately file a suit in Consumer Court for such type of act against the company. And I will not pay rent for my mobile connections as my plan was activated in zero rental and I will also not discontinue my all the mobile services untill any legal decision will come. What ever tie up Airtel had made with Railways or Railways had made with Airtel, I am not aware of that, my connection was activated in Zero Rental let it remain activated in same plan and not in revised one which is of with Monthly Rental of Rs.140/-.

I therefore request you to kindly look into the matter at the earliest. An early action is highly appreciated.

Thanks and Regards.

Anubhav Tandon

Offical Address
Commercial Inspector
Ministry of Railways
Room No. 446
Rail Bhavan
New Delhi
Mobile Number: [protected]
e.mail: [protected]@yahoo.com

Residential Address: 1/6118, Street No. 2,
East Rohtas Nagar, Shahdara Delhi- 110032

DEAR SIR
MY MOBILE NO [protected].THIS NET WORK IS AIRTEL. I AM AIRTEL CUSTOMER FROM LONG TIME. PRESENT CALL RATE OF THIS NO. 1 PAISA PER TWO SECOND OR 1/2PAISA PER SECOND IN ALL RAJASTHAN ON ALL NETWORK . FOR THIS SCHEME ONE RUPEES DIDUCTET PER DAY BY THIS COMPANY FROM MY BALANCE. BUT AIRTEL COMPANY NOW CHANGED THIS PLAN AND THIS CALL RATE CHANGED INTO 50 PAISA PER MINUTE