Airtel Complaints & Reviews

Hi,


Recently i have called up "Airtel Customer care" to activate 3G service on my cell phone with number([protected]), this is where all the pain started, none of the people in the technical support team doesn't know how to treat a customer and i bet they do not even know their own process, which they are working on.
I told them very clearly that i have activated 3G on my cell phone and downloaded the settings to my mobile and still 3g is not working,so they started saying that i have to switch off and switch on my mobile , which i did and that did not work out, i call them again, i told them check their complaint log where i have registered about my issue, but they do not seem to maintain that, i had to make them understand again about the issue i am facing, so they ask me to recheck the settings and again switch off and switch on, i did the same again, does not work again, i call them again........this whole process got repeated for 3 days and lastly one of the executive has promised me that someone will give me call from their supervisor department for which they have asked me for alternate number, so i provide them my alternate number, but they never turned up a call..........today i called them on my own to get the status, so one guy called "Suresh" gave me manual setting and asked me to switch off and switch on my mobile and check for browsing ,asked me to call him on 12134 number and ask for him , eventually the 3g signal was there, but no browsing, so i call 12134....this time the representative " Raju" answered my call, poor guy doesn't seems to have any idea on the process, i told him the whole story ,but he just forced me to repeat the whole steps again, i could do nothing but laugh at Airtel's service, my question for Raju was 1.what is the speed 3g internet? Raju : 300kb to 600kb per second, I said alright, 2. i have 3g service activated, but i am not able to open Gmail and unable to open any site ? Raju : It is alright i can help you, now is the funny part, he asks me to open the browser and type gmail and give the log-in details to access gmail and said that is how you browse...for a moment i was frustrated, but did not wanted to waste my anger on him , simply asked him to transfer the call to "Suresh", so he did, but the call never got connected......I have a list complaint numbers which i have registered....i am not sure if they are reference numbers or complaint numbers ...but they will tell the whole story to Airtel about the list of calls which i made...........all the calls which i made were chargeable at 50ps for 3Minutes, all the money on calls were spent for nothing but a bad service....


I spoke to people called Sarvani, Pampari, Raju(poor guy doesn't seem to have any clue about the process), Suresh....i had few more names, which I don't remember....

I suggest Airtel to look in to this matter and provide me proper resolution, and please stop saying that you are the best service providers....if you want to say that...please make sure to mean it......


If i am not getting response with in a day, i am going to shift my service....
R3GHS[protected]
CMOUD[protected]
C3GDA[protected]
RMOSE[protected]

Dear Sir,
Need to matter to be addressed urgently , as it has been more than 15 days now when i logged my first complaint on 15/10/11 to customer care of Airtel DTH at 12150 , i was provided the following service number[protected], but still now the problem has been unresolved.
I called the customer care on 17th Oct, 18thOct , 19th Oct and so on , i had to explain everytime my problem to a new customer executive (as call lands everytime to a new person) then he/she provided me a service request number such as 13096961,13044772,12942971,12920001,12839601,12836044,12786232, and all these service number where closed without any service engineer visiting my house .So you can see that how may times i have called up , but still they have not responded

Now i as a customer feels myself as getting harassed ,as i call customer care every day , even i have mailed them on [protected]@airtel.in but all invain, they give me a system generated number , and the go to sleep

I have decided to move to another DTH service provider , but want a legal action to be taken against the company , for such consumer harassment and non-transparent hierarchy they have ,by which no customer can speak to their top management

I need the amount invested on the purchase of the DTH back togetheer with penalty to be imposed to the company

I am really frustrated calling airtel persons there is no response from them. Firstly they have delayed in the installation and after installation my account has not been activated yet. my customer id is [protected]. I called at least 20 times but no worth calling. The credibility of airtel is really ruining. I hope I can get resolution as soon possible. My email is [protected]@yahoo.com.

I have taken a bill plan where I am entitled a bill cap of Rs 100(Billing Cap Limit of Rs. 2000 after which charging takes place as per pulse matrix) which is been confirmed by mail. However, even after several complaints to 198 and mails to customer care, no response has been recieved and all that Airtel does is gives me service request numbersand closed without resolving the issue.

My Airtel telephone number is [protected] and Account number is 15513759.

"My AIRTEL phone/Broadband is dead from 7 DAYS and my complaint is Dead in Airtel support office"
AIRTEL Number: [protected]
My Multiple Escalation in airtel also not seemed to be working. I was a loyal customer to airtel from past 8 YEARS, but now I started disliking it because of its unfaithful support system.
reasons
1. A customer call is never taken seriously, my complaint was taken as a service request!!!! Why? I didn’t ask for any service! (Service Request No.6196410)
2. Even after repeated request mails I didn’t get a proper response from support that what is the actual issue.
3. later when I forced the support staff to escalate this issue. the escalation team provided a false reason and false ETA for this issue (48 hours) today the 7th day nothing changed.
4. My office work at home was totally hammered due to this. My repeated request to your support team was never regarded.
5. If I speak in my mother tongue Kannada to get support, priority of complaint will be decreased?

Thanks
Sudheendra

I got my subscription recharged ( ID-[protected]) after the due date as I was travelling for last few days, all that is required in this case is a deduction of Rs 10 as charges for activating the suspended service but with Airtel DTH it becomes so bothersome to get the service resumed even after renewal/recharge. I got the recharge on 29.10.11 around 4.00pm for Rs 250, but the service is still shown suspended.
It has happened with me twice before when my travel plan could not agree with the due date for renewal, and I had to make calls after calls to customer care to activate the DTH service after recharging. I am totally fed up now to go through the same drill again and again. I am seriously thinking to change my DTH service provider after using up the recharge value this time.
Hope consumer complaint helps me.
Dr. Kalpana Bhakuni
[protected]

i have purchase a airtel digital tv in the year 2009. i have purchase a plan on yearly basis and my usage is very less so they disconnect it. and when i called them they just told me that it might be some technical issue at my end...and this keeps on going...and they have a very poor customer services and their staff was very much misbehaved.

now their staff called me up to refill my account that i don't want. today i get a call from customer care department that they have a very good scheme for me, they told me that if you recharge your account for a year you will get 3 months free services. when i conformed it from their toll free no:-[protected] then they told me that their is no such scheme for my no.

They cheat their customers by providing these fake schemes. till now i had a very bad experience with them.

MY CUSTOMER ID :- [protected]

Hi
this is kadir khan
I am using an Airtel number [protected].
Also I access GPRS on the same number.
I am using Rs.98/- monthly plan ( 2 GB ) download.
to solve the query.airtel gprs is very poor serfing and downloading.
please solve my problrm.

My Mob. phone no. is [protected]. For last three days i.e. from 26 October 2011 I am getting calls from Mob Nos. [protected] / [protected]/[protected]. I do not know the persons calling from these nos. In spite of telling them it's wrong no., they are bothering me by calling again and again. From 26 October 2011 they have called me 25 times. In the meantime I am lodging a police complaint also. Please do the needful
U.V.Datar

Dear Sir,

I am A.Balasubramanian

last 3 months back, i bought a new airtel prepaid sim card at chennai (valasaravakkam) & also submit a voter id and photo with application form,

after 1 month outgoing call is barred due to proof verification , contact airtel relationship center at chennai (porur) and he said you give a another application form with id proof,
2nd time i have submitted the application with same documents on the same day, after 4 hrs sim card is activated ,

again today i am facing " sim card registration failed" ,again contact airtel relationship center at chennai(chromepet) and he say again you give a another application form with id proof,
again 3rd time i have submitted the application with same documents on today, and he say your sim card is activated on after 4 days.


In future , how many application form is required from your side...

my mobile number : [protected]
My sim no :[protected]

if continue in this regarding support you will lose more customers from airtel..so kindly do the needful as soon as possible..

your earlier action will be highly appreciable...

i'm waiting for your reply


--



Thanks & Regards



A.BALASUBRAMANIAN,
+91-[protected]..

Sir I am Badrinath Proprietor of Nityasai Enterprises. I am Having two connections of Air tel land line vide nos.[protected] and[protected]. Since past ten days I am getting problem in my land line no.41214893. It is not working since[protected] properly. on 21.10.2011 i registered my complaint in air tel customer care. My complaint no is 6040814. On 22.10.2011 i had a telephone talk with Miss Madhu who is the manger of escalation.On 23.10.2011 it was rectified. The same land line again not working since[protected]. I registered complaint on[protected] to air tel customer care vide complaint no.6291174. Till today it was not rectified. Nobody taking care about to rectify the line. Since three days I am in touch with air tel customer care. Mr. Gajendra registered my complaint on[protected]. Again on[protected] I had a talk with Mr. Kishore kumar and today also I had a talk with Mr. Haseem in customer care. They are trying to connect the manager and no body ready to pick my call. And also I tried 41115338 to talk with Mr. Lalit Chabra.On that number also no body picking the phone. So Iam requesting you to please solve my problem immediately.

Badrinath Makam

my number is [protected] airtel company number,as per company rule 25 and 26 oct. the message charge is general rate now in my airtel account message pack is activate and in 26oct. i send message then company duduct my balance as general rate.. i have activate message plan then why company reduced my main balance in sending of message

Dear Sir,

I applied for BROADBAND in the first week of AUG, 2011. Application No. is: 1207001

However, I was informed after several phone calls to CC that my application cannot be executed due to non-availability of cables in my area.

Hence, I asked for repayment of Rs.500/- advance paid them. I complained more than 3 times still I have not got the refund.

My latest complaint request No. is:[protected].09.2011) and the due date for the same was: 20.09.2011. Till now I have not got the refund amount.

I haven't got any message or action taken from anyone from Airtel and I seek your kind intervention to settle the issue at the earliest. I fed up in making calls continuously, which had gone in vain.

Kindly take necessary action to refund the amount in 3 days time.

With regards,
A. Chandrasekar.
Application No.1207001

Inspite of full up to date payment of my Airline Landline Account No. 12062212 against Phone Nos.[protected] and[protected], my connection has been disconnected.

I have visited the Airtel Office at Jalandhar and met Ms. Pooja, their authorised representative and she himself calculated the whole bill as the bill was overcharged due to the fact that I have given the request for disconnection of my Telephone bearing No.[protected] few months back. My son paid the whole bill in office. itself. Then there representative came to my office and calculated the next bill after deducting the excess charges of disconnected phone and I paid the balance in cash. Now no bill is due and today in the morning they have disconnected my phone for no fault of ours at our end as far as payment is concerned.

I have requested them three to four times through their representative but no positive action or reply is being given. They are just befooling me that your phone will be started within half and hour but more than eight hours has passed but no result.

Kindly get the needful done and I be relieved from the autocratic rather hitler type behaviour of non-cooperation of Airtel Office situated at Jawahar Nagar, Jalandhar. My email address is : [protected]@gmail.com

Dear Sir

Ref : Your previous emails and
http://www.consumercomplaints.in/complaints/charging-for-unsubscribed-sites-c651...⇄ (complaint made for 3 times)

Inspite of my complaints for 3 timesand the solution taken by you, I have
been charged Rs.5 (15 times) till today for renewal of
subscriptionVideosParlou subscription service from Airtel.

I am an airtel prepaid customer. My no is : [protected]. I have not subscribed for
subscriptionVideosParlou. This message commes from AD54321

I don't know how my number was known to them. Kindly take some actions
and to avoid these kinds of nuisance

I also want to strictly warn for these actions. I also want Airtel to
refund the amount taken to my prepaid no.my again

If no actions are taken, I would like to take this complaint to next severe stage and change my service provider.

Dr.Karpagam Manavalan
Professor
Dept of CSE
PSG College of Technology

i went to Airtel Landline Showroom (Jaysoft) in II Avenue, Anna Nagar & enquired about broadband. I wanted them to check feasibility in my area before taking the application. They said it is feasible & took the application, ID proof, address proof & installation charges of 650/= (cheque). After a few days, when I contacted them in the Jaysoft Anna Nagar office, they say it is not possible to give the connection and asked me to contact the customer care to request for cancellation. Why is Airtel not verifying feasibility taking up the application? When I called the customer care I came to know that my name has been wrongly registered at their end. In spite of giving ID proof, the name has been entered wrongly. What is the use of giving ID Proof & the application. I gave requests for change in name to get the refund cheque in correct name. In the meanwhile, they had realised my cheque & got the money. It is nearly 2 months since I applied & still I haven't got the refund. Though the customer care accept requests, they immediately set it to closed without giving actual resolution. My name is not set correct so far also I didn't get the refund. Whenever we call the hotline number, there is no proper response from the team.

The airtel hotline is only accessible only from limited places & every time I go to the Anna Nagar showroom, there is a big queue & each customer on the phone having heated up conversation with the customer care.c

I was using Airtel iptv connection , later i decided to cancel Iptv because picture quality and iptv service was real bad from the standard of Airtel . I raised a request for cancellation of iptv and change of plan to broadband and internet only .they gave me 7 days to sort the problem..after that it took 2 months to cancel my iptv . I have called customer service number of times and mailed them number of times .every time they used to tell that my request is on priority.Days passed away , we were paying for iptv even though we were not using that . I have already taken tata sky connection.After cancelling iptv i came to know that my phone will be disconnected and i will not be using internet until and unless they reactivate my airtel landline number[protected] . I have applied for reactivation,their Representative came and colelcted the form and told me that it will get activated within 2 days ...Almost 1 month passed from then and there is no response from their side.i have called them number of times and mailed them also .they used to say that my request is on priority .My request number is 5502926 .I am frustated now ,my net is not working and i am not able to work.My phone is not working ..Every time they used to make some excuses and say that request is on priority ..problem is with back end ..what the hell i have to do with them ...We pay them and they provide us service and infact airtel charges more than others just in name of service..But such a pathetic response..its really irritating...

On 26th of September , I availed Airtel Broadband services with Landline number :[protected] . Till now , 28th October 2011 , my Broadband Wifi connection hasn't been activated by Airtel & My profile hasn't been created in their database . I registered my complaints many a times on Customer Care department but they never resolved my compliant and closed my unresolved compliant without solving it. I am staying in a posh locality in Noida which is Sector 19 where Service providers fight to grab a connection. I have lost my Business in lakhs . I request all the business owners to avail services from some other service provider other than Airtel.

I had apply for number portability of my airtel mobile no.[protected] to vodafone vide porting request number AM171838 on 18.10.2011. on 25.10.2011 Airtel representative contacted me about this potabilty on phone number[protected].. after discussion with him he tell me they will credit Rs.100/- to my mobile number [protected] & also discontinued all VAS on this phone. Hence, I had sent one sms CPR to 51619 on 25.10.2011 at 10.09.08 hours.After 48 hours my mobile number [protected] still not credited with amount of Rs.100 & also VAS related to ringtone sill not discontinued.From vodafone I had received message that my number portability has been rejected by your currentoperator.Now tell me What is to be done? Can I again apply for number poetability with Vodafone or wait for airtel..............

my friend sent me one mms,for that i recieved a web address legacy.dwl.co.in with a passcode.when i am opening that link the link is not opening. Please help me.please mail at fighting.[protected]@gmail.com or call me at [protected].