Airtel Complaints & Reviews

Pls unsubscribe "TIPS BY YUVRAJ SINGH "
I use Airtel since 4-5 years now. My phone number is [protected]

Previously, i did not have any problem with Airtel but now, they have been deducting amount from my account for something i have not used at all.
They have been deducting my Rs.10 weekly for TIPS BY YUVRAJ SINGH service and Rs.30 weekly for Video Mode Activation. I have complained earlier to your Customer Care and deactivated whatever was activated on my number. But still, I am facing the same issue. Whenever I call them, they say i have gone to their site (Airtel Live) and downloaded some stuff from there that is why the amount is getting deducted. But i never go to Airtel Live for net surfing. 19-Mar-2011 again they deducted Rs.10 for “TIPSBYYUVRAJSINGH” I am not able to understand what should I do regarding this issue.

I have already complained about this issue 3-4 times, but of no use.
They tell me to go to Airtel Live on my mobile My account in that and unsubscribe, But I do not see “My account” option at all in my Airtel Live menu.

Can you please resolve this issue .

I am a customer of Airtel from last 4 years i activated my GPRS
services on 15th of September 2011 & after 2-3 days i received my
message o[censored]nbilled amount i.e. very high as per my uses immediately i
logged a complaint on the very same day on toll free no as well as on
mail & i got responded that this approximate unbilled which not
included the discounts of GPRS & other so when the final bill will
come then only we can give you the brief details on 27th of September
i recd. my bill on mail & found that an amount of Rs. Rs.2921.60 has
been charged for GPRS uses & only Rs. 1936.58/- has been discounted
from this amount & rest amount i.e. 985.02 & taxes asked to pay from
my pocked, when i called there toll free no on the same day the person
told me that you activate your GPRS service on 16th & u use GPRS on
15th that is bill of dated 15th which has been charged from you, but i
told him that i activated my service on 15th & one of your person make
setting on my phone manually on the same day & how its possible that
without activating my gprs pack & setting how can i use the services,
i write down mails 4- 5 times to them but no one is giving the
satisfactory reply they are just replying that this is the correct
bill no one is telling me the reason, all the communication with
airtel customer services are in trail mail in blue color, yesterday i had words with
the applet manager Ms. Manpreet but she also said that this is the
right bill charged by the co.

you are pls requested to help me to provide the solution

regards
Amit Arora
[protected]

Dear Mr. Arora,
Warm greetings from all o[censored]s at airtel.
This is in reference to the email received on 12 Oct 2011, regarding the concern related to billing discrepancy for your airtel mobile number [protected].
As per your complaint vide reference number 40002012 dated 09 Oct 2011, we would like to inform you that the charges levied against GPRS (General packet radio service) usage in your invoice dated 27 Sep 2011 are valid and an appropriate discount of Rs.1936.58/- has been provided against the total usage of Rs.2921.60/- . Hence, we regret the infeasibility to process any adjustment for the same.
We hope that this response has addressed your concern suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved. You may send an email at , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.
If you do not receive a satisfactory response from Nodal officer you may send an email at or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Warm Regards Swati Mishra Appellate Office Bharti Airtel Limited
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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 12/10/2011 01:03:34 PM
Subject: Fwd: WRONG UNBILLED AMOUNT (URGENT) - [protected] [|BAL|Qrc[protected]|] TICKET NO. 39841962
DEar Concern
Still waiting for the solution
regards
Amit Arora
[protected]

[protected] Forwarded message[protected]
From: Amit Arora
Date: Sat, Oct 8, 2011 at 3:01 PM
Subject: Fwd: WRONG UNBILLED AMOUNT (URGENT) - [protected]
[|BAL|Qrc[protected]|] TICKET NO. 39841962
To: appellate.[protected]@airtel.in
Cc: [protected]@airtel.in

Dear Concern
Again the same reply which i received in the last mail not even a
single word change, As per your mail my GPRS has been activated on
16th & my billing cycle is 26th & rental are accumulated on pro-rata
basis, as per your plan i can use 2gb data in the plan for a month &
in 10 days i can use approx 6,86,800 KB on pro rata basis & as per
bill i used only 2,91,923 KB so on pro-rata basis also i m not using
the GPRS more than my plan, so
you are again requested to make apropriate reversal in the bill. also
i given the request to activate my gprs connection on 15th of
September & reced the seating on the same day but when not able to do
seating automatic i call to customer care on the same day & then they
manually save my seating on my phone & also confirm that GPRS pack is
now activated on your phone
Hope this time i got the solution not the same reply which i got the last one.
regards
Amit Arora
[protected]

[protected] Forwarded message[protected]
From:
Date: Fri, Oct 7, 2011 at 9:49 AM
Subject: Re: WRONG UNBILLED AMOUNT (URGENT) - [protected]
[|BAL|Qrc[protected]|] TICKET NO. 39841962
To: [protected]@gmail.com

Dear Mr. Arora,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on 05/10/2011, regarding
billing discrepancy for your airtel mobile number [protected].

We would like to inform you that as per your service request number,
regarding GPRS charges for your airtel mobile number. We have found
that GPRS was activated 16 September 2011 and bill generated on 26
September 2011. The discount and rental are accumulated on pro-rata
basis hence, charge are valid and as per usage.

Further, we regret the infeasibility to process any discount and
reversal in the same regards.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meeting all
your future requirements too.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121
regarding any query/request and on 198 for any complaint, you can also
email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request
or complaint number if it s still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday. The Nodal officer will provide a
resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you
may send an email at appellate.[protected]@airtel.in , or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Bishwajeet Neogi Nodal Office Bharti Airtel Limited
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Reply Forward

Dear Sir
I have bought the Airtel HD box on 16-12-10. My Customer ID is [protected]. With in one month i have noted one problem that my STB got hanged up with in 10 minutes after switching ON the box. At that time nothing happened that was buttons in STB and remote were not working and there is no audio and video on screen. I already raised two complaints regarding this issue. But your service persons just came and RESET the STB....

Dear Concern,

I am feeling very irritated and annoyed with Airtel service.
I have tried deactivating cricket alerts number of times & got response from ur side stating the same cannot be done, unless DND is activated.
After sending messages for activation of DND, still i received messages stating i have not registered for DND, hence unable to deactivate.
I'm loosing 5 rupee's per day ,this is happening since past two weeks. This a monetary loss for me, kindly deactivate the cricket alerts immediately. If not ,there won't be any hesitation from my side for change in network.
My mobile no is [protected]
I hope the same shall be rectified within 1 day.

Regards,
Ananda murthy

Dear sir/mam

I manindra bhandari doing Computer and computer parts business in chennai. My complient is against AIRTEL land line[protected]

And complent is :

I requested to activate my market centex in my landline, but airtel wrongly activated centex of Bullion market, bze of this mistake I am getting more then 100calls daily from bullion market and asking gold and silver and rest commodity market rates, I am very much disturb by this behaviour of airtel, and loosed my several Orders, I made several complients to 121 and 198 Tollfree number and passed several mails from past 4 MONTHS to 121 mail I'd , Nodel office mail I'd and appleate mail I'd also but no action was taken.
Each n every time they give me a new complient number and says your problem get solve within 24 to 72 hrs even in return mail they says same thing but they didn't solved this issue and they keep sending payement advice monthly and I paying regularly, MY QUESTION is where I go and tel this issue, Pls HELP. Or can I surrender this number, I Am really feel this is a Mentally torcher to me by airtel.

I gave written Complient also, I have all complient number and mails Which I sended and got back from them.

Please HELP ME

I am really thankful to. You if you solve my problem and save me.

Once again I AM REQUESTING for HELP.

Thanks
Manindra Bhandari
SINGHVI STORES
[protected]

I had submitted my cell phone no. to www.airtel.in/digitaltv after that I got a call from Mr.Jitendra Singh who claimed to be an employee of bharti - airtel.He told me to pay through internet by connecting me to a web link or through cash payment ,in order to buy airtel digital TV.I opted for cash payment and he send a person from M/s Vriti infocom Pvt ltd to collect Rs 1290.I paid that person Rs 1200 on 13th october 2011 and he gave me a cash receipt (receipt no.24542).But still then I do not get either any payment confirmation from bharti-airtel or the digital TV.pls. Suggest what should I do now.
My contact no. is [protected].

I had purchansed air tel Dongle and SIM on 11/09/2009 from representative of Airtel Mr Shibam Mob No [protected] & [protected].The gentleman took Rs 1850 for dongle and promised to give Bill the next day.I had opted for bill of the sim by email.After lot of hassle and many calls to air tell customer care, i could get by SIM configured and use it about 2 days later.Since then, i am regularly requesting the Gentleman to give me the Bill for Dongle but he says that he has met with an accident and he will send somebody the next day will the bill but nothing has materialised so far.

I have also not recieved any confirmation on my email regarding monthly bill of the sim usage.
I have also contacted air tel helpline number 121 and spoken to represenative but to no avail.I am now fed up with the extremely poor response.

The IMEI No of Dongle is [protected] and 3G SIM No is [protected].

I live in Vijayawada, Andhra Pradesh. I subscribed to Airtel Digital TV connection on-line on 4-Oct.When I subscribe I spoke with one of the customer care person named “Mohit Tanvar”. He promised me to provide the service with in 24/48 hours but till today no response from them. On the same day my bank account was credited with Rs.2,100. On 12-Oct one of the local distributor installed Airtel dish but connection setup. When I called them they didn’t get the vocher from airtel central office and my balance is showing as Rs.0. How come it’s Rs.0. Why did they install, if my balance is 0.

I sent 50 e-mails and more than100 calls from 4-Oct to 13-Oct but nobody is responding me so far. When I called each time, new person is answering the call and listing my issues and no response from them. This is repeating the on every call like a recorded message. Every time they apologized for the incovenience, but never resolved the issue
Actually I hate Airtel because previously I am Airttel prepaid customer. Due to the poor network, I moved to idea.
Kindly note this complaint cum fraud against AIRTEL Digital TV. They are completely cheating the public without giving better service.

I Request you to unsubscribe the subscription as soon as possible and refund me with the balance deducted so far from my account. That account transaction is as follows and the AirTEL
Reference Number is 4060821.

ICICI BANK Credit Card Number : [protected] – LEELA PRASAD
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
04/10/2011 74568221277150091700054 VRITIINFOCOM-BILLDESK Rs. 2,100.00(DR)



Thank You
Leela Prasad
AirTEL Reference Number is 4060821

I have been receiving the message Ad-54321 about some subscription video parlou on my no. [protected] and at every instance I am being charged with Rs 5/-. Tried reaching customer care executives, they are not able to resolve the problem. Request you to unsubscribe the subscription as soon as possible and refund me with the balance deducted so far.

Hello Sir,

We have bought HD-DVR last week. However the recording is not working. The error it gives is, 'INVALID XTV SUBSCRIPTION'. I called the customer care 7 times. Every time they apologised for the incovenience, but never resolved the issue. On 6th time, they gave me the complaint number. However the engineer closed the complaint as 'Resoved' saying, it is a backend issue. I should call the call center.

My questions are:
1. When will we get recording activated ?
2. Whom should we call for complaining Your customer care 12150 is one hell. Should be thrown to bin.
3. Why the engineer closed the call without resolving our problem ? Is it our job to call again and again only to be ping-ponged between different departments of Airtel ?

Severly dis-satisfied customer,
Harsha

I'm an existing prepaid customer of airtel, bearing no. [protected], from past 5 years. One of the customer care persons from the Begumpet office(circle off. splendid towers, S.P. road, Begumpet road, Hyderabad) approached me and forced me to take a postpaid connection. After a long discussion, i agreed for it. He came to my office for address verification and all other requirements. He said that the verification is done and handed over me the postpaid sim. He said that once my prepaid sim gets disconnected, install the postpaid sim and it will work from then.

After my prepaid sim has got disconnected, I installed my postpaid sim; but it is not working since then. It's been one day but still the sim is not working. I'm a marketing person who relays on phone every time, and if this is the kind of service you people are providing, it's really disgusting. When i personally visited the customer care service, the response was very bad. There was no one to atleast pay attention to the complaint. Such bad is the customer care service of Airtel, which was not expected from our end. If this issue of my change in connection, cannot be solve, i want my prepaid connection atleast to be reverted as soon as possible.


Note:
I Personally visited airtel office at Begumpet near lifestyle, i had to wait for an hour and then have been asked to speak to a person by name Raju who was impatient and very irresponsible
Kindly let me know i[censored]r team atleast feels responsible for such behaviour of your employees towards your customers.
Then i visited Begumpet Main branch waited for an to park the car and then got a token which made me wait for an hour , now i had no more patience and directly called on 126 and the response was atleast better which said i would be rectified in a couple of hours and gave me your id.

Hope you understand the reason behind me writing a detailed letter, and will be impressed if you can acknowledge me the letter and the action you would take as i had to waste my whole day in just activating a sim!!!!!

Sir/Madam,
I got airtel data card from Pune,maharasthra last month and i was transferred to bangalore this month. I called customer care 198 to know about my data usage and data card plans,they simply refused to give me any information and insisted to call Maharastra customer care.they gave me a number that does not work. And what traiffs plans they show on there website and what I got from there customer executive was completely different. I feel sick of airtel.

I am pasting the details they sent me throught mail and attaching link on which they show there tariffs..

We thank you for writing to airtel and the opportunity to assist you.

We had tried contacting you by phone to explain the details. However, we were unable to touch base with you.

We would like to inform you that, below mentioned plans are only applicable for your circle not all over India.

Below mentioned are the 3G data Existing plans for your reference.

3G Data Card (7.2 mbps) price: 2100/-

Plans:

Standard Plan:

Price: Rs.101/-
Free data: 100mb
Validity: 30 days
After free
data usage: 10paisa/10kb

Price: Rs.202/-
Free data: 250mb
Validity: 30 days
After free
data usage: 10paisa/10kb

Price: Rs.451/-
Free data: 600mb
Validity: 30 days
After free
data usage: 10paisa/10kb

Price: Rs.750/-
Free data: 2GB
Validity: 30 days
After free
data usage: 10paisa/10kb

Flexi Shield Plan:

Price: Rs.675/-
Free data: 1.25GB
Validity: 30 days


and the link of their site:http://www.airtel.in/wps/wcm/connect/Airtel3G/airtel3g/3g-services/tariffs/...⇄

I POPLIN CHANDRA DAS HAVING AIRTEL DIGITAL TV BEARING ACCONT NO.[protected] . ON DATED 11 AUG 2011 I CONTACTED TO THE CUSOMER CARE EXECUTIVE TO KNOW SOMETHING SHE WAS A LADY GAVE ME ONE NO. TO CONTACT BUT THE NO. WAS NOT EXISTED. AND ALSO SHE INCLUDED TOP UP WITHOUT MY PERMISSION. MY VALI DITY DATE WAS 13 OCTOBER 2011 . MR. JAVED TOLD ME ABOUT MY TOP UP INCLUDED WITHOUT MY CONSENT . AND PROBLEM WILL SOLVE AS SOON AS POSSIBLE. ON DATED 10 . 10.2011 I RECHARGED RS.200/ SO VALIDITY PERIOD SHOULD BE 20 NOVEMBER 2011. BUT THEY TOLD ME THAT IT IS[protected].ON DATED 12-10-11 ONE PERSON HAS CONTACTED ME VIDE MOBILE NO.[protected].HE ASO COULD NOT UNDERSTAND AND DIDNOT SOLVE MY PROBLEM.

NOW I WOULD LIKE TO LODGE A COMPLAINT AGAINST THE ABOVE MENTION CHEATER AND TAKE APPROPRIATE ACTION SO THAT THEY CAN DO NO MORE CHEATTHE CUSTOMER




POPLIN CHANDRA DAS

Hi Viewers,

I am Raja Balasubramaniam, I was worked 2 years before in M/s Bharti Airtel in Broadband Core Engg. My work place was chennai. After my move from Airtel, I have applied to drop my PF from Airtel. I am following them for long time, they not yet submitted my PF till now. For my repeated mail, them reply is like this,

Email ID : HRActiv.[protected]@in.airtel.com

Dear Sir/Madam,


Resolution to your Query:
This is with reference to your query on PF status

We would like to inform you that as per our records your forms are in ready for submission stage. The S.No of your form is 285.
As per process, you can collect your PF form from our office personally (Wednesdays/Fridays from 2pm to 6pm) from the following address and submit the same to RPFC:

PFcell, Mr. Pulin Das,
Rock Garden(Room no 370),
Bharti Airtel Ltd. Plot no 16, UG floor,
Udyog Vihar, Phase IV, Gurgaon-122015.

Otherwise, we will submit your form to RPFC as per the turn as the RPFC accepts very limited (2-3) forms in a day.
Kindly ensure to CONFIRM BEFORE YOU COME to collect your forms personally from the above mentioned address so that we can get your forms ready for hand-over.

Note : - What is that RPFC i don't know. I am living in Chennai. That also those people already known. This is what they treat their old employes.

Hello sir,
This is Y.Pravallika an airtel customer who is suffering from your services. No one gives the right information and guidance, neither the customer care nor the airtel office. I received a message for registering my number on 23rd of September, but I couldn’t submit them as I was out of station. MY SIM GOT UNREGISTERED ON 26TH SEPTEMBER AND I WAS ASKED TO SUBMIT MY DOCUMENTS AGAIN AT THE NEAREST OFFICE SO I DID SUBMIT ALL THE VALID DOCUMENTS ON 1ST OCTOBER. I WAS TOLD BY THE EXECUTIVES THAT MY SIM WILL BE ACTIVATED WITHIN 4 DAYS. I WAITED FOR 4 DAYS BUT THERE WAS NO USE.THEN I ENQUIRED ABOUT THE DELAY AND I GOT THE REPLY THAT IT WILL TAKE TWO MORE DAYS AS THE TECHNICIANS WONT WORK ON SATURDAYS! SO I WAITED TILL 6TH OCTOBER AND WENT TO OFFICE TO FIND OUT ON 7TH AS STILL MY NUMBER WAS NOT ACTIVATED. THEN THE EXECUTIVE INFORMED ME THAT THERE WAS SOME MISTAKE SO THEY LODGED A COMPLAIN AGAINST MY NUMBER AND I WILL BE GETTING BACK MY NUMBER WITHIN 24 HOURS. I BELIEVED THEM AGAIN AND WAITED FOR TWO DAYS THAT IS 8TH AND 9TH OF OCTOBER. BUT AGAIN, NO USE! EVEN TODAY THAT IS 10TH OCTOBER AGAIN I WENT TO THE AIRTEL OFFICE AND QUESTIONED ABOUT MY NUMBER, STILL THEY HAVE NO ANSWER AND STILL MY SIM IS UNREGISTERED. Even till today ie, 13th October 2011 I didn’t get back my number but completely lost it. I have no idea whats the problem, but I need my number back! I have lodges a complaint in consumer forum and this is my complaint number 326003. Sir I want you to take some serious action.
Thank you.
Your’s sincerely,
Y. PRAVALLIKA

All in the Name of God!
[Attn: Airtel]
How would you feel when the shopkeeper charges you when you make no purchase? Surely, you wouldn’t like it.
Something of that kind happened to me when Airtel landed on my mobile phone [No.[protected]] a message [on Oct 10]. It was about a certain service they had on offer. They took my subscription to the service for granted ...saying ‘thank you for subscribing’ to it. That alerted me.
‘You’ve been charged Rs.10 for 7 days..,’ the company told me. It meant that my prepaid account had already been debited. Similar debits would perhaps follow, from time to time.
I was outraged for the simple reason I had not asked for the service in the first place. To pay for something you have not bought should be clearly unacceptable to any consumer.
Quite cleverly, Airtel has left the onus on the consumer to call up 552230 if he wishes to stop the unwanted service. As I discovered, however, it was a trap. There was no STOP option on offer…so how would I stop the service? No way. I am saddled with an unwanted service.
I should think it’s an unfair business practice that doesn’t behove the country’s leading mobile service provider, to say the least.
There’s more to it all. If you ring up Airtel’s 552230, sweet voices greet you in Hindi, Punjabi, Bengali, Marathi, Tamil and an array of other Indian languages. They introduce you to a religious programme…live Aarti from Shri Tirupati Balaji and other well known shrines in the country. You can pick your choice and subscribe to bhajans, etc. All for a payment, of course.
Business in the name of God!
Failing to unsubscribe, I have taken up the problem in these columns [see 'Debit against Unasked Service']. I’ve asked Airtel to reverse the charges. My complaint hasn’t elicited a response. I’ve also sent a reply-message back to Airtel. No success, either.
What do I do?

Dharmarajan
13 Oct 2011

I've received one sms fron Airtel Service that as per TRAI, I can only send 3000 sms per bill cycle and since I've crossed this limit, i would not be allowed to send any sms further.
To my best of knowledge, the bill cycle starts on 2nd of every month. If this is so then counting of sms from 2nd to 12th Oct is wrong. I think the earlier bill cycle of month Sept has not been discontinued.
No one is there to solve or discuss this problem.

Manish Awasthy
DGM & CPRO
SEC Railway
Bilaspur (CG)
495004
Cell no[protected]

My Airtel Prepaid mobile no is [protected]. Airtel Co. has deducted unauthorised amount of Rs 106/- from my balance.from 25/09/11to 09/10/11. When I complained to superviser,customare Airtel,he said the the amount was deducted for excess data usage for internet beyond the 2GB alloted for 1 month of pack 98/-W.e.f .09/09/11 to 08/10/11.while I used only less than 1GB usage from my monthly pack.Also an another subscription service was activated without my permission & any message from my side. This is a common practice of Airtel to forcefull blame to the consumers, because it is my 3rd complain of such type.The amount Rs 106/- should be returned in my balance & hard action should be taken against the fraud Airtel co. & punished for such type o[censored]nauthorised activities.

Hi,

I bought an Airtel digital TV connection from the airtel website on 9th Oct 2011. Same day I got a call from Airtel office and they generated my customer id ([protected]) and took all the details confirming that installation will happen within 72 hours.

Since that day I have been making repeated calls to customer care and my local airtel dth office but the installation is not happening. Everyday the service person tells me that he will be coming at 4 PM but nobody comes. Since I have to be at home at the time of installation I am taking off from office to be at home at 4 PM but nobody comes.

This is ridiculous. First of all they take the money and then they make a fool o[censored]s. I would like any help to get my amount refunded as I dont want this airtel anymore.


Thanks

Rajesh Ranjan
customer id: [protected]

About 3 months back in july 2011,i bought AIRTEL'S YOUTH PACK SIM according to which i can make airtel to airtel local cals at 1p/3 sec & at night at 1p/6 sec. this plan was valid for 1 year i.e. till july2012 but all of a sudden, the company is now charging me 1.2p/sec to local airtel network.

i lodge my complaint in their customer care also but the customer care executive (MAHESH) told me that company has changed the tariff plan & refused to switch me to my original tariff plan.
i asked him how can the company change my tariff pan which was valid for an year that too without even informing me but he had no answer.

i request you to look into this matter within a day or i will lodge a complaint in the consumer court as soon as possible. i have done this before also with some other site and won the case so i request you that you should not take this complaint lightly.

my alternate no. [protected]
sunny sharma