Airtel Complaints & Reviews

Dear Rakesh Ranga(Airtel Customer Service Team)/Team

Thanks for response and find the attached mail send by your team after a big investigation.

Please educate your team to provide valid information for the customer in prior to avoid such confusions.

As i Experienced,

First when i contacted your team they informed to submit the document and it will be activated within 48 Hrs.

Second time when i contacted to your team through mail, there was no response (Please dont provide any mail in your portal, because they are not responding).

Third time when i contacted your team through my friends influence, they informed that this number is ready for next cycle allocation and i can retain the same number with postpaid connection.

Finally when i registered in customer complaint, then i got this mail ID ([protected]@in.airtel.com) through which i got the conformation that the number will not be ACTIVATED.

So i concluded not to use AIRTEL - BHARTI service for any more to avoid such confusions.

Request you to not to activate my number as i dont want to use the service which will disconnect in a while which was used nearly more than 5 years and i have not seen such a disconnection from other service providers.

Regards,
Senthil Kumar G
[protected]/[protected]

DEAR SIR

I PURCHASED AIRTEL DIGITAL TV SETUP BOX LAST YEAR SEPTEMBER MONTH (SEP' 2010), NOW SUDDENLY THE POWER IS OFF, I MADE A COMPLAINT TO CUSTOMER CARE, THEY SENT A ENGINEER FOR SERVICE, HE SAID THE SETUP BOX IS GONE, AND I HAVE TO PURCHASE A NEW ONE, I ASKED HIM THE ONE I AM HAVING IS EXACTLY 12 MONTHS OLD, WHY SHOULD I NEED TO PURCHASE A NEW ONE BUT HE IS NOT IN A POSITION TO ANSWER, HE SAID THE COMPANY RULES WERE LIKE THAT, AND EVEN THOUGH I AM PURCHASING A NEW ONE IT WILL NOT COME UNDER WARRANTY, I DON'T UNDERSTAND, FIRST THEY SHOULD GIVE ME A REPLACEMENT OF SETUP BOX, BUT THEY INSISTING ME TO PURCHASE A NEW ONE, WHICH WILL NOT COME UNDER WARRANTY

I ASKED THE CUSTOMER CARE TO GIVE THE AIRTEL NODAL OFFICER NUMBER, BUT THEY PUT MY CALL ON HOLD FOR MORE THAN 15-20 MINUTES , FOR EVERY TIME TO CONTACT THE CUSTOMER CARE IT GOING INTO THE AUTO ANSWER OPTION AND FINALLY AFTER 15 MINUTES ITS GET DISCONNECTED.

I AM PLANNING TO SURRENDER THE SETUP BOX

THANKS
KUMAR
[protected]

To,
Respected sir ,
My name is Alpesh Tomar from ahmedabad i am using airtel sim card since last near by last 7 month .I am the regular cutomer of airtel
but i am not happy the service of airtel . Because the company is deducting unnessecary balance from my accoun . On 14/10/2011 at near by 11 pm
i just made a call to my friend and after disconnecting the call what i have seen that company had deducted 20 rs from account . I got the message that your caller tune service is started but i never told them to start all these bull .When i called the custumer care one of the person recive the call and told think to him .After that he told i cat refund your balance .Then i told ok no problem dont refund the balance but just transfer the call to
your manager or supervisor , so what the answer i got from that gay the supervisor is on in office i will not transfer the call .After doing so many argument at last that gay has transfer the call .He transfer me to someone to the person whose name was lokesh chaudhary again i explain whole
think to him .These gay is saying that after all conversatoin that you not get balance back and he is also not giving any satisfactory answer to me . After all these thinks i have also made the complane for think and that extra deduction of my balance of my call charges . My airtel to airtel call charges are 10 paise per minite and other mobile 60 paise per minite . On 14/10/2011 at evening at the time of near by 7 pm i call on my one of my friends number who is using airtel only and i have talk to her for 3.17 minites according to that company have to deduct 40 paise but they have deducted 90 paise, and after that i asked that according to what you have deducted these charges ,then what did they answer we dont have any detail of your call charges what is going with my number and also gave me someone personal mobile number and told that talk to her in morning. why should will call any personly? .And these is not first time they had done several times all these thinks but because i am not getting time that why dont done the complane . so now i want answer for all these thinks .i hope that i will get the positive support from your side ....My contact no is [protected] you can reach me any time on these no and my email id is [protected]@gmail.com .Hope that you will also not going to demotivate me .......
thank you
alpesh tomar

Dear sir/ mem
I am AZAD KHAN PATHAN. I want to convert in prepaid from my post paid No.- [protected]. but no responce from your airtel store . they says if you want convert in prepaid this number that is impossible. you can PORT other company after pay our dues but we cant prepaid because according our company rules we cant prepaid this number before 6 months using by you.
I want to go with Airtel but my minimum use on this number so please convert my post paid no.[protected] in prepaid.

Thanks & regards
Azad Khan Pathan
Mob- [protected]

sir/madam
i was a postpaid customer of airtel for almost six years continuously and i always believed that there is no match for its customer care in india, but when i wanted to come back to airtel after a gap of two years i met with such cold response from ur staff that i decided not go for it,this is an incident o[censored]r customer care centre in old gajuwak, visakhapatnam, AP, on NH of 10 oct 11 at around 1845 hrs, i asked for plans and rate of modem and related things but he behaved in such a manner that he did not want me to become his customer,he was busy with other work , there was not even single customer for him to deal with, this incident has left me heart broken as i had wonderful six years with airtel
warm regards
A Jamwal

My name is satish and i have a buyed a airtel prepaid sim card on 13/10/2011on 8:00pm
at ameerpet.My simcard number is[protected] and simcard mobile number is [protected].Till now my sim card is not activated and they r not giving response.


satish
[protected]

People from Airtel Legal Department call on my number and ask to make the payment for a number, which I have no concern with. i am not an airtel customer. Inspite of repeated conversations saying that I am not or I have not used that number i have no concern with that person, the ladies from the said department talk very rudely and ask me why am I not paying that, you have to reminder that person for pay the bill. see one thing i am not working in your department and its not my work to collect the payment or given reminder. you get the salary for that so you have to do that work. How and why can they compel me to pay some other's payment? When enquired they say that the person who has taken that sim has mentioned my number as his relative. I want to take legal action against these people. And they should learn to behave properly.

In month of June, I requested airtel to installed Wi Fi instead of basic Modem ( installed since inception in 2005). on 19th June, Wi Fi was installed by paying Rs. 1499/- vide inv no 21354 , dated 19/06/11 as communicated to me. on 2nd of Aug ' i lodged complain vide ref no 1698422 since Wi Fi was not responding, on 3rd of Aug. enginner came and recommended to replace the Wi Fi. I again spoke to customer care of Airtel to replace the WiFi but they refused to replace this Wi Fi saying that it is more than one year old. I gave they invoice refernce as well but they suggested to visit manufacture for its warranty. I called universal Telecome & traders for repair/replace the defect Wi Fi. The dealer refuse to entertain this since this Wi Fi was purchased through Air Tel. They agian i registered the compalin through ref no 5538108,5618772 dated 12th Oct & 13th Oct.

But no one from airtel came up atted this complain so far. I have not been able to use internet from Aug'11.
Rgds
Ajit

sir my landline number [protected] since 9th of this month its not working and i gave the complaint my complaint number is 5390904 they visited my place they checked my line there was problem in the line outside my premises that was rectified by the service man who had come here .He told we have problem at our backend a PORT has to be changed right now we are runningout of stock it will be rectified by evening 4pm same day(he had visited my place around 10.45am today 15 stil its not rectified. I have called up the customer v
care many number of times i was surprised tat they charged for ever minute when i speak to them to me i was surprised tat the recorded voice message they charge i was screwed almost 40 to 50 rupees the number i called was from [protected] because itsrecored from both ends u can (rakesh) go through tat or i can forward to your number i[censored] provide me one for cross check. Inbetween i called to Vinod u know who he is he also promised it wil be rectified but failed to do dont known what work he is alloc'ted and meen time one lady she recevied once at [protected] she was so rude she was not in a posisonto answer the quary shejust disconnected the line i was shocked because after taking so long to connect to the customer i.e., voice recorded messages she acted like this what for u people are paying her
I am fed up with ur service i like to de activate the service and disconnect the line mr RAKESH this will be my last paymen receipt from ur side consider this as my written request to disconnect the line.

Sir,
My Airtel prepaid mobile no. is [protected]. I am being charged for incoming calls even though I'm not on roaming @50p/min. Customer care is talking gibberish, saying new things every time I call. First he says that I have dual sim, the next time he says that my Airtel Live is activated and then that Hungama offer is activated; all of which is absolutely nonsense. I would like to request you kindly to look into the matter and refund the balance that has been unfairly deducted. (The problem started from yesterday 14th October. 2011)
Early response will be appreciated.

I have been subscribed to few of the Share market tips providers. I am not recieving any messages from couple of weeks and upon checkin it is found DND automatically activated on my no [protected]. On 19/09/2011, I sent SMS "STOP DND" to 1909 and got a request confirmation SMS. But still the problem persists. Again on 10/10/2011 I sent a SMS "STOP 0" , but no results. I would like to get the SMS services continued. Pls help.

We had received a sms stating "Dear Customer, the validity of your digital tv ID: [protected] will expire in next 15 days. Please recharge before 29th oct with RC 310 and get Rs 15 bonus!" and we received similar messages before previous months too... and same way we also recharging with 310 to get 15 Rs bonus as per they stating to use the offer.

The complaint is about airtel dth are not crediting the 15 Rs bonus money to our account unless we call, complaint and arguing with them for an hours.

The matter is not about bonus money, the matter is about the misleading and deceptive offers they are sending us through SMS without stating any terms and conditions and not even one star for any applied conditions..

I am not sure about for how many customers they are cheating and making money through this way. Please verify at its background and rectify for future days.

Even if they cheat one customer 15 rs per month and it might totals to crores for n number of customer for just one month.

We support true ad/offers/sms..... but not the other side.

You can see how US government rectify for the Deceptive Advertising.... please visit for an example: http://ftc.gov/opa/2011/09/reebok.shtm

Regards,

dear sir,
My airtel mobile no. [protected]. I have porting id no.AY985753 expiry date 25/10/2011. after it i recieved a call from no.[protected] & caller said to me that my call rate reduce for 180 days. caller said that my call rate reduce within 72 hours. but my call rate as it is at this time.

I raised a request to transfer my airtel broadband connection from sector 22, noida to sector 34, noida (Within the city) some 15 days back. The customer care executive said it will hardly take 3 days for airtel to do this. Unfortunately, it has been 15 days and we have not got the airtel broadband working at our new place inspite of continous follow ups. I have been calling and complaining to customer care almost everyday, but they hardly care about it.

My landline no. - [protected]

I am feeling highly disappointed by this kind of pathetic service from airtel.

Sudhanshu mishra
[protected]

Hi,

I have an Airtel broadband connection since last 3 years. Recently I converted my Internet into Wifi and for that I purchased Router from Airtel of Rs 1500 including 1 yrs warranty. After 2 months the router is not working and my Internet is dead without it.

I'm logging complaint since last week to Airtel customer care and generate around 10 complaints. But every time executive visit says you router is faulty , you need to take it to service center. Once it's fixed called us and we'll fix the Internet or purchase a new router. I told then I'm just bought it 2 months ago and it's in warranty period but they said you need to take to service center, our policy changed. WTF, while selling router they said we'll take care of all complaint till 1 yrs and now saying we can't.

They I called customer care help line and tell them I want to cancel this connection due to bad service. Then suddenly they try to manipulate me please don't cancel connection and their superior talked to me and said don't worry we'll take care of it and your problem will solved tomorrow. I waited but executive say same thing you need to take to service center. I again called customer service and same thing happened , another superior talked me and said tomorrow your problem will solve, I promised. I gave them one more chance.


Next day another executive came , look the router and noted down its serial number. then he said right now I don't have any modem to give you. It's out of stock and lots of other people are also in queue to replace it. Then I asked how much time it'll take and he doesn't know may be 1 or 2 months or 6 months. It means I'm out of Internet at home for 2-6 months ;(

This is the service which is Airtel providing to customer. It's going worst day by day in services. If any Airtel Authority is reading this please take some action otherwise you will loose your long term customers and become the worst Internet provider soon.

I'll definitely cancel this connection and will not pay any bill.


Manoj Kumar
[protected]@gmail.com
[protected]

I TOOK AN AIR TEL POST PAID CONNECTION ON DATED 16/09/2011, THE MOBILE NO WAS ACTIVATED ON DATED,17/09/2011, AFTER THAT I GOT A CALL REGARDING VERIFICATION OF ADDRESS, AT THAT TIME I WAS IN OFFICE SO I TOLD THAT PLEASE COME BEFORE 10.00 AM ANY DAY, NEXT DAY SAME TIME THERE WAS CALL REGARDING VERIFICATION, I TOLD THE CONCERN PERSON THE SAME THING, HE TOLD OK, ON VERY NEXT DAY MY NO WAS DISCONNECTED . AFTER THAT I VISITED THE AIR TEL OFFICE THEN I WAS TOLD THAT THE CONCERN PERSON WILL VISIT ON MONDAY BY 10.00AM, I WAITED FOR HIM BY 10.30AM EVEN I CALLED HIM ON HIS CELL BUT HE DID NOT PICKED MY CALL, AGAIN I WENT IN AIR TEL OFFICE THEN I WAS GIVEN A COMPLAINT NO i.e. 39923664, BUT AGAIN THE CONCERN PERSON DIDNT CAME, AGAIN AFTER 7 DAYS A PERSON CAME AT MY RESIDENCE AND ASKED SOME QUESTION RELATED TO ME AND MY JOB AND TOLD ME THAT HE IS FROM AIR TEL AND ITS REGARDING MY POST PAID CONNECTION VERIFICATION. EVEN AFTER 10 DAYS MY MOBILE NO IS NOT ACTIVATED, AND TODAY I WENT TO AIR TEL OFFICE THEN I WAS TOLD THAT MY MOBILE NO i.e. [protected] IS BLOCKED PERMANENTLY AND EVEN I DID NOT GOT ANY SOLUTION FOR IT NOW WHAT TO DO TEL ME???????

mob no. [protected].
the following emails were sent to airtel nodal officers in delhi, punjab & haryana. however, no response apart from an auto-generated mail has been received to resolve the problem




sir/ ma'am,

1. i'm using an airtel prepaid no., [protected], since aug 11. the no. was subscribed to, from chandigarh.

2. since 02 oct, i'm in gurgaon (for a short duration). as is obvious, my no. was working in roaming & was providing all the subscribed services.

3. however, since the evening of 10 oct, approx 1700 hrs, the no. stopped working.

4. the same evening i called 121, who instead told me to call up the customer care in punjab, since as per them, the resolution of the problem was not possible from here in delhi, DOES THAT NOT SOUND STRANGE & UNBELIEVABLE IN THIS SO CALLED AIRTEL 3G ERA???? they even gave me a no. [protected], to call upon.

5. the no. never responded except for the recorded "ivr message" & i could not talk to any person there.

6. i reverted to 121 with this problem & was told that no other no. to contact at punjab was available with them. the individual's name was Karan, who upon my insistence further referred me to the supervisor named Anubhav, who too, came up with no solution & gave the same explanation. on this response i asked him for a reference/ docket no. of our conversation & i got a reply that the same will be made available via sms on the no. i was calling from ie. [protected]. no sms with regard to the same was recieved.

7. with no help in sight i waited for the next morning.

8. 11th oct, i went to the customer relation centre in sahara mall in gurgaon, which unfortunately for me, was closed (weekly holiday). there i asked the guard, if tue is a weekly holiday at all such airtel centers including delhi & believe me, forget replying to the ques, he almost shrugged me off...!!

9. thereafter, from a friend at chandigarh who was somehow able to contact the customer care at punjab i came to know that there is some technical problem with the sim & i need to show it at a customer relations centre to resolve the problem. so AGAIN, another day passed by....

10. its 12th oct now, ie. today. with all hopes, i went to the centre in sahara mall gurgaon, customer no. 38, and told the individual on the concerned counter (well, i didnt read his name) about the problem. though his reaction, just like all the previous ones, was the inability to resolve the problem from gurgaon.... but upon me telling him the whole story in brief, he, i guess, did his best, called about 4 to 6 people, took a good 25 to 30mins, wrote an email to the concerned individual, informedd me that the sim was fine and since the problem is with the 'software/ operating systems' assured me that the problem will be resolved by 1800hrs. however, he could not give any reference/ complaint no. as he said that the complaint has been raised internally in their own office network.

11. well, its almost midnight now & i'm writing this mail hoping that my no. would resume workin tomorrow....!!??

12. i request you to kindly take into consideration the inconvenience that has been faced both with my no. not working for more than 2 days now & also in the resolution of the same...

13. it seems like the staff has no 'responsibility/ answerability' to their actions & also i must 'express myself' here that, the functioning also appears to be that of the post-office era rather than the 3G era....

looking forward to your help,
yours sincerely,
vishal sharma
[protected]
[protected] (alternate no., for the time the above starts working again)





Acknowledgment Mail

X


Inbox X

Reply

[protected]@in.airtel.com to me
show details Oct 12 (1 day ago)
Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you at Nodal/ Appelate desk.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





mob no. [protected].

refer my email dt 12 oct & your auto-generated reply of the same date, sent as attachments in this mail.

NO i repeat NO response was received by me from your end throughout the day.

in view of the above, i went to airtel customer relation centre in lajpat nagar, delhi wherein no substantive assistance to resolve the problem was provided.

i must also mention that with a balance of more than rs. 2000/- in my mobile account & with no intention to change my number (held with my friends & colleagues) i expect an early resolution to the problem.

kindly reconcile & take necessary action to resume the services of my above mentioned number.


vishal sharma
[protected]
[protected] ( no. to be contacted on, if required)



email: vishal.[protected]@gmail.com



kindly provide suitable assistance to resolve the same.

I would like to bring into the notice the cheap tactics employed by Airtel to reject the number porting out of their network, as after my experience I am convinced that this is not the operator to be with and I will make sure many more should flee this cheap operator.
I generated the unique porting code Sep 28th to port this number to Vodafone (I am not going to discuss why I decided though after the porting experience till now I think I will never even think of Airtel again) and submitted the request to Vodafone on 3rd Oct. After 7 days I started following up with both the operator about the status but no one provided me actual status Vodafone said it is still in process and Airtel told they don't know anything about this yesterday out of blue moon I received a call from Airtel saying that they will offer me 10Paisa local A2A and 25 to other number and 50 paise STD for 1 Rs daily rental on my existing prepaid if I decide to be with them which I politely declined and suddenly I received a message from Vodafone stating that my porting request has been rejected by Airtel due to there are subsisting contractual obligation from the subscriber agreement!! what the heck !! what agreement what the hell did you provide me free of cost to sign a agreement with Airtel after this I searched the internet and found that Airtel is doing this most of prepaid subscriber by saying lifetime validity is contractual obligation and using this as excuse to reject the porting rather than improving network and India's worst customer service who doesn't even know what is English let alone speaking I am not sure why they that in menu to say select 1 or 2 for English when you know every-time you will be greeted by someone who doesn't even know anything about what is MNP or any other things.
I would like to let everyone know who are trying to port out of Airtel to be aware of these cheap tactics and be prepared to struggle to get your right i'.e to port the number where you want it to be, and for the others who are even dreaming of getting into Airtel please wake up and forget that once upon a time Airtel used to be good it is worst than the worst operator you might find in any 4th world country.
And if by chance anyone from Airtel happen to read this then please try to retain customer by good customer service and network rather this cheap tactics.
Ofcourse I will write to their nodal office and wherever possible to get me ported out before taking any legal decision and making Airtel pay me for all these agony.

Arun Sharma

Unasked Service & Paying to Stop It!
An Open Letter to TRAI

As a consumer of Airtel Mobile [No [protected]], I have a serious complaint to make against the company. I’ve good reason to believe thousands of other consumers also suffer this nagging problem, as I do. Let me make bold, therefore, to write this open letter to TRAI, in the expectation the telecom regulator will take steps to end a thriving unethical practice in the telecom industry.

By a SMS message to customers on Oct 10, the company put through a Live Aarti service, unilaterally. And to make it seem as if the customer had asked for it, the message said ‘Thank you for subscribing’ ...I myself knew nothing about it beforehand. What’s more outrageous, it made it known I had been charged Rs 10 for 7 days… a quiet debit from the pre-paid account I keep with the company. For argument sake, I could stop the service by calling 552230, but it was just that I found no such STOP option when I phoned that number.

I am not persuaded that a customer any where should pay for what he has not asked to buy. Can a shop in our neighbourhood get away in a case of this kind? In the event, it’s an unfair business practice that doesn’t behove the country’s leading mobile service provider, to say the least.

As they’ll tell you when you phone 552230 at Airtel, the service on offer has to do with Aarti from Shri Tirupati Balaji and several other renowned temples in the country. The devotees are encouraged to seek blessings by performing the Aarti . A multilingual service, it clearly targets lakhs of people across the country. Small payments add up to a huge kitty. A thriving big business in the name of God!

It’s no one-time payment, either. ‘Tirupati Live Service will be renewed in 3 days,’ a curt Airtel SMS advised me today. ‘You’ll be charged Rs.10 for 7 days.’ Elsewhere in these columns, I’ve taken up this matter twice [see Debit against Unasked Service & Charging for an Unsubscribed Service]. No way out. I was trapped without an exit option. Almost. However, after considerable effort and a good Rs.10.50 in STD outgo, I was able finally to get Airtel’s Karnataka Helpline to stop the unsubscribed service.

What about others who are similarly saddled with one or another kind o[censored]nasked programme?

Dharmarajan
14 Oct 2011

Dear Sir
Please Chech The My Mob No Statues That No [protected] My Name Is Amit Rathaur Address Auraiya 206122 UP ,On My Mob No With Out Information Activated Ghar Aya Jyotish Pack,That I Do Not Want ,And Not Inform Me That Pack ,And From My Account Balance 2 Rs Per Day Cut,
Please Help Me That Service DeActivated & Do The Cash Back

Thanks & Regards
Amit Rathaur
[protected]
Auraiya