| Address: Chennai, Tamil Nadu |
Airtel - the news all around is that it is growing, the no.1 company in India and now it sis a global company, expanding into African markets, acquisitions, F1 grandprix sponsorship, glossy ad campaigns - what does this all mean to a customer. A customer just needs a trust in the brand and good service for what I pay from my pocket, I have lost hope in the brand airtel and have started using all forms of social medium to demote the brand. I have already started suggesting my peers, colleagues and relatives not to opt for any airtel products.
now let me come to the complaint - I have been using airtel broadband for ore than 3 years now. Recently i had to shift my connection to a new place in the city. The connection was shifted only after repeated requests and complaints. One day the wires and the modem were fixed. The next day another guy came to connect the internet to my laptop. I had a wireless modem which was not fixed on that day and said call the customer care to activate it. Inspite of so many complaints, I had to call again and said the customer care team to tell me over the phone and I will configured the wireless modem and I did it and during the call, the person says I have been on this call for too long so call again and slams the phone on me. I waited patiently and called again after 3 hours to get it fixed (which is supposed to be done by the airtel team).
Now my real concern: I had made this request to shift the connection on August 25, 2011 and the connection eventually shifted and was activated on September 27 (note: one full month). I get a bill in the month of November for two months including the one month during which it was not at all activated. I make a complaint regarding this on November 7, 2011 and since then there has been no proper response till date. Everyday I get a call from the collections call center (which is outsourced by airtel) asking for the payment. Then i have to explain the whole above process to the call center team and they put me on hold saying that we will check and after a few minutes the call gets disconnected. This has been happening daily and no proper response has been given to me as to why that this has been added to my bill and no confirmation on mail or a bill saying that this has been cleared. My due date for the bill has even crossed and still they have not bothered to revert to me.
This has been the worst experience I have ever had and this is not the kind of customer services one would expect from a brand like airtel. thank god I do not use airtel mobile services and will not in the future. now my option is just to disconnect this connection and opt for another service.
Thanks airtel for this who care nature of yours!!!!!!
Aug 13, 2020
Complaint marked as Resolved 
With reference to the first complaint logged on 17/4/09. This is the first reminder.
I surrendered my mobile post connection of airtel in july or august in 2007 but excess amount is not refunded till now. Now i lost my number, but i can give u the billing address & fi address. Pls consider.
pls do the needful. final full & settlement was deposited at airtel office in jayanti market.
billing address: Prestige tower,
3rd floor icici prudential life insurance co. ltd.
fi address: 1782, deewan bhag chand ki hawali,
choura rasta, jaipur.
present contact no: [protected]