Airtel Complaints & Reviews

Hi Airtel

There is no doubt that you people have lost 40% of market.

Am pleased to inform you that I have faced worst service from airtel and am tired of telling the stories again and again.

Here the crap begins. I was a postpaid customer and I have paid the bill through card on Saturday and requested them to convert to prepaid near kormanagala outlet.

Person named Ramya she was so irresponsible that she told me it would take twenty minutes to reflect system .It took almost 72hours to reflect that was on Monday evening she confirmed me that it had been done on Monday evening. L had provided all the documents on Saturday itself to airtel office to convert to prepaid .Tuesday evening I had recharged and got validity for one year. Unfornately on Thursday it got disconnected due to documents was not submitted. One Saturday 01/10/2011 I had been to kormangal an outlet they informed me that due to signature they did not submitted the documents.

Why the hell I did not get the call then was my question. No answer from them.

Later I resubmitted the documents and they had given me 3 days of time. So for three days I was not able to make the call. Why the hell does it takes three days just to update the information THEN WHAT IS THE SLA THAT YOUR COMPANY HAS.

EVERY TIME I CALL CUSTOMER CARE EACH BUNCH OF FOOLS PROMISES ME. RAMYA, team LEADER KALID, MANAGER SATISH, EMPLOYEE YOSAHDA, SUMATHIRA.

NO DOUBT INDIAN CUSTOMER SERVICE IS WORST. PERSON CALLED HIMSELF SATHIS CLEARLY TOLD THAT WE CAN ESCALATE IT AND HE WAS READY TO GIVE ME THE EMAIL ID. WHY THE HELL THESE GUYS ARE THERE HERE AND Y U CALL UR SELF AS BEST SERVICE. DUE THIS BUNCH OF FOOLS AM CONVERTING TO VODAFONE OR BSNL. SORRY TO TELL YOU I HAD FOUR CONNECTIONS WITH AIRTEL ALL ARE BEEN CHANGED.

WORST CUSTOMER SERVICE. LOSSING A CUSTOMER IS NOTHING BUT LOSSING A BUSINESS VALUE PLEASE DONT SAY IN MEDIA ABOUT THE BULL BUSINNESS ETHICS OR VALUES WHEN U PEOPLE DO NOT KNOW THAT VALUE OF CUSTOMER.

Dear Sir,

mere airtel number([protected]) se Rs.45 apne aap kat gaya. to mene custemer care me call kiya to muje Rs.30 vapas diya or 15 nahi diya .mene jis number se complen ki us number([protected]) se Rs60 kat diya or mene pucha to muje bataya gaya k aap ne caler tune chalu karvane ka bola mere pas call record kiya hua hai ta bhi vo jhut bol rahe hai. me custemer care me call lagata hu to complen sunte hi phone disconect kardete hai. iska b record hai mere pas.


AJAZ H JAGDU
[protected]
Gujarat Ahmedabad

I have not registered for CALLER TUNE AND Marwarh service (daily charges of Rs. 2) still the company is charging this amount to my account:-

I want to give them a Warning that to stop immediately otherwise I will take legal action under the follwoing law:--

1. Case of Fraud under IPC 1908,
2. Give me the reason with proper proof when I applied for the same. under Right to information act.

and other Low of Fraud under other section......

take the action immedittely and refune my money................

Sushil Kumar
Chartered Accountant

m. [protected]

Mailed following to Airtel multiple times, received auto acknowledge mail assuring response within 24 hours. Only Recoveryt team is calling me, still waiting to hear from Customer CARE (what is that) team.

I had requested to shift my connection to Airtel on 20th August but they asked me to clear all my bills. So I paid on 23rd August Rs 690 to clear the bills and raised request to shift on 23rd August itself. Airtel committed shifting within 10 days (top), charges Rs 350.

FYI, I have shifted at walking distance from my old home. Hardly a distance of 200 meters. Despite multiple calls, innumerable requests they never shifted but when it was time for billing cycle they remembered to call me. Airtel is now asking me to pay Rs 851 for phone and internet usage for the period when they ensured that I don't use the service.

I had informed their escalation managers Mr Santosh/Mr Sajan to cancel my connection and have sent multiple mails to that effect. They won't disconnect and won't shift but they will charge.

=============

-------- Original Message --------
Subject: Re:[protected] : URGENT and Important ESCALATION: Cancelation of Connection]
Date: Mon, 03 Oct 2011 16:14:19 +0530
From: Ashutosh Sharma <sharma.[protected]@icicibank.com>
Reply-To: sharma.[protected]@icicibank.com
Organization: icicibankltd
To: [protected]@airtel.in, [protected]@in.airtel.com, wecare.[protected]@airtel.in, wecare.[protected]@in.airtel.com


Airtel Team,

Today I received yet another recovery call from Airtel's Recovery office
in CST, Mumbai; Customer Service officer's name is Rohita.
> Rohita informed that as per updates in system MR MEHTA (Enginner)
> confirmed that shifting has been done and HE also dropped SMS to me on
> [protected].
> I never received SMS and phone was never transferred, it cannot be
> because your Engineers cannot find the address :), read below
>
> * I made last payment to clear all dues by paying Rs 690 on 24th
> August
> * 23rd Aug & 24th Aug - I requested Airtel to shift my connection.
> This was followed up with numerous phone calls from [protected] and
> [protected] to your customer (so called) CARE center to check status.
> * Mr Santosh/Mr Sajan/Ms Shikha informed that due to technical
> reason phone has not been transferred. After escalation, they
> explained technical reason as "Invalid Address" i.e. engineer is
> unable to locate the address. Funny part is Indian postal
> department, international couriers, my friends from across the
> world can locate the address but this engineer never found the
> address and never called me up for clarification. Now that
> surprises me!
> * Nonetheless, I informed the escalation manager (one of above two
> gentlemen) that either shift connection or cancel it but I will
> not pay the bill for the period service was not rendered 'coz
> Airtel had committed transfer within 10 days at charge of Rs 350.
> * At every stage, to all your officers I had explained that my
> income depends on internet and I am losing business due to your
> apathetic, archaic and non-existent service but to no avail. I
> have lost business worth more than Rs 50000 during the period when
> service was not rendered.
>
> I stopped following this case assuming that connection has been
> canceled and hence I have taken new connection from Airtel itself.
> Guess what, THIS TIME ENGG. CAME TO MY HOME WITHIN 1 HOUR...Address
> is still the same something must have changed and that is engineer.
> Local Engineer Mr RaKesh is fully aware of entire episode so you can
> take download from your own engineer rather than wasting my time.
>
>
> I have informed Rohita to update the SR with following
> 1. Mr Mehta never shifted the connection, SMS was never sent. Take Mr
> Mehta in conference with me and ask him to prove.
> 2. I will NOT pay the charges 'coz I didn't use your service. If
> Airtel wants charges, I am ready to go to Consumer Court for the agony
> caused to me and the losses that I had to bear
> 3. In future, I don't want new guy to call me up for recovery without
> checking the last update in the SR. Only ROHITA should call so that I
> don't have to explain again 'coz I won't explain rather will
> disconnect the phone.
>
> So far, I have never received any response from Airtel whether on
> phone or mail. I wonder if this is really a professional company.
>
>
>
> Ashutosh Sharma wrote:
>> Please resolve this urgently
>>
>> -------- Original Message --------
>> Subject: URGENT and Important ESCALATION: Cancelation of Connection
>> Date: Sat, 01 Oct 2011 17:06:39 +0530
>> From: Ashu <[protected]@gmail.com>
>> To: [protected]@airtel.in, wecare.[protected]@airtel.in
>>
>>
>>
>> Dear Airtel Team,
>> Even though I have requested both on phone (with Mr Sajan, Mr
>> Santosh, Ms Shikha other two as I remember are her escalation
>> managers) as well as via mail to cancel my internet+landline
>> connection but still I think it has not been disconnected.
>>
>> Yesterday i.e. on 30 Sep 2011, Manoj from your recovery team told me
>> to pay bill of approx Rs 900. Airtel is asking me to pay bill for a
>> connection which I never used because Airtel never bothered to shift
>> the connection to my new address (with all but false reasoning).
>> Please provide log of my phone calls to Airtel customer care and your
>> engineers. Unfortunately, I quoted existing SR#s due to which new SR
>> were never opened else you would notice that i have called customer
>> care and local engineers more than 10 times.
>>
>> I have gone through agony due to misservice from Airtel. I demand
>> cancellation of connection and I am finally giving in writing that I
>> will not pay any bill for the period I never got to use the service.
>> If airtel persists then only way to settle is consumercourt.
>>
>> Please confirm the cancellation and waive the charges which are
>> rightly not due on me.
>>
>>
>> On Thu, Sep 22, 2011 at 6:34 AM, Ashu <[protected]@gmail.com
>> <mailto:[protected]@gmail.com>> wrote:
>>
>> Dear Sir/Madam,
>> In SR 2758222, I had raised request to shift my broadband connection
>> from D 803 Marigold, Thakur village Kandivali to 803 Tower1, Dheeraj
>> Upvan, Borivali which is 200 meters from my previous address and
>> is a
>> well known building.
>>
>> TAT for this request was maxium 10 days. After 10 days, I contacted
>> your service center multiple times and finally I was told that
>> due to
>> some technical issue shifting was not possible.
>>
>> Few names from customer care that I remember are Shikha Sharma and
>> Santosh. Finally, I spoke to Mr Sajan (escalation manager) who
>> informed that your enginner is unable to locate the address. Mr
>> Sajan
>> verified the address and its same place where commodities,
>> newspaper,
>> Fridge and post etc get delivered for me. I informed Mr Sajan to
>> either service my request within 2 days or cancel the connection as
>> all my dues were clear.
>>
>> Since then (more than 1.5 week) I didn't hear back from airtel till
>> couple of days back when an engineer came and told that he has
>> complaint that my connection is not working, he had no clue about my
>> shifting request. Its unfortunate that airtel team was able to
>> locate
>> my house when billing cycle was closing.
>>
>> After going through mental agony for more than 1 month, I have
>> decided
>> that I don't need this connection shifted at all. To avoid further
>> pain, please ensure that you cancel the connection in your system
>> and
>> don't send any bills to me as I have cleared all my dues.
>>
>> Please confirm the cancellation today itself as this won't require
>> address verification so no technical issues.
>>

--
Thanks & Regards,
Ashutosh Sharma

Airtel is not providing NOC without any reason for my numbers [protected] and [protected].
I sent an email to [protected]@in.airtel.com and called customer care, but they refused. I have also visited AirTel relationship centre Aundh, Pune. They refused me and said that we do not have authority to give you the NOC letter. People at relationship centre do not even interested to talk to me.
I have already paid my bill amount in advance.

SIR: IN MY MOBILE THEBIGFATFREESTORE SERVICE IS ACTIVATED UNKNOWINGLY I WANT TO DEACTIVATE I CALL TO AIRTEL CUSTOMER CARE REGARDING THIS TO DEACTIVATE BUT THEY DIDN'T DEACTIVATE YET I RECEIVED SMS FROM AD 54321 LIKE THIS YOU HAVE BEEB RENEWES FOR THEBIGFATFREE SUBSCRIPTION SERVICE FROM AIRTELL. YOU VE BEEN CHARGED RS:5. LATEST GAMES http:/gclub.IN BROWSING @ 10P/10KB. I KINDLY REQUEST YOU SIR PLEASE DEACTIVATE / UNSUBSCRIBE THIS SERVICE TO MY MOBILE NUMBER [protected] AND STOP SENDING SUCH SMS HEREAFTER
THINAKING YOU

It has been very very bad experience with Airtel Customer Service with me. I want to change my service provider & go with docomo. I tried 3 times for MNP & get PORT numbers. But every time I got call from airtel. I was promised to be given a WIN CUG 149 Plan activated on my 2 Airtel mobile numbers [protected] & [protected] time (within 4th Sept'11 to 3 Oct'11), however the promise was not kept yet. Mrs.Rashmi, Mr. Nitesh was given promises to me. They said according to Win CUG 149 Plan- Airtel to Other Mobile .30 paise per minute. But when i check airtel website about that Win CUG 149 plan, nowhere that type of plan occured. Pls I am requested them to resolve this issue as early as posible. However, there has been no resolution given.

Hope, through this I may be able to reach the higher authorities and get what I wanted.

Thanks,
Nilesh

To Airtel

For nearly the past 2 months, I have been struggling with frequent Wifi disconnection issue at my place. It was installed by Vijay who represented AirTel/Beetel who was in a hurry and did not give any specific details and also failed to get me the voucher while he got away with the modem that I had earlier (as he replaced it with Beetel 450TC1). When I initially placed a request to convert the physical connection to WiFi, Aritel did assign that job to Srikanth who closed the request the very same evening without even turning up after 10 days. When queried about the delay with Airtel, this incident was brought to my notice and they sent Vijay for installation who collected Rs. 1500/- without providing the voucher and vanished with the modem that I was using. It was told to me that Airtel will have the records of when the instrument was installed and will act as a warranty should there be any complaints with the instrument. They sent multiple so-called engineers to check the issue here and it was once again Srikanth who was assigned the job and never turned up, but he did ensure to close the case as he did earlier. Then came Mudassir (who was understanding and helpful) who was unable to rectify the issue and stated that the problem is with the instrument itself. Since then, I have been struggling to catch hold of Airtel team (Raghavendra, the floor/team manager did promise to help and is unavailable now while Shivaranjini, the floor manager, refused to take responsibility here) who are now singing a different song altogether and are unwilling to take any responsibility here. I am also unable to get in touch with Vijay/Srikanth/Deepak (supposedly the Team Manager) as they are either not picking the calls or the mobile is switched off.

Please help.

Madhusudan
(Contact details will be provided after getting a reply to this complaint from the concerned)

I have put request for MNP, Airtel has rejected it for no reason. When I am checking back with them they gave me multiple reason in the following order.

1. First they sent a reject message saying that the PORTING CODE mismatch. Which is incorrect if anybody checks it.
2. When I called they came up with second reason of not completing 90days. Executive Nataraj said, it is some day 90+ days, not 90 days accurate for all the time. I have ported out to Airtel on 2011 June 15 and porting back to my initial provider Vodafone on on after september 20th 2011.
3. I showed them TRAI circular on MNP, now they changed there stand to a different argument. Started saying I had outstanding amount when porting request from Vodafone was received. I did not have any outstanding billed amount, All i had cleared. All i had unbilled amount which i can not clear unless it is billed. In a postpaid connection clearing unbilled amount is something live paying more amount than actual usage. My bill plan benefits wont get counted unless it is billed. When i did MNP from Vodafone, I had unbilled amount which I got cleared later after billing date.
4. Now here is there next argument, I was in a CUG Plan of a corporate. Yes As per me I was, I know without moving to individual plan MNP is in not possible, so I raised a request on Airtel Customer Care(121) to put me into 149(least amount) plan on 2011 SEPTEMBER 20 by 8:00PM. Executive Maria took the request and she gave me a confirmation on the same saying that it would be done in another 4hours of time i.e (12AM).
5. Now they say that the request did not complete of some unknown technical issues and they are holding me for another month. They also said Changing bill plan can not be taken from customer care. If that was the case, why did they take my request and gave me confirmation of plan change in next 4hours time.
6. All irrelevant answers while asking details.


Can any one tell me how to go with Department of Telecom/TRAI (Govt India) complaint on this.

SMS from AD-54321 without my knowledge and deducted 99/-

Hi Airtel customer care,

I got an SMS from AD-54321 saying "Thanks for downloading java game, and you have been charged 99/-".


What I wonder is, I never sent any sms or link to activate this service.

And also when sent sms stop to 121 i got message that no services are active in this mobile then how can they deducted 99/-

I guess is this a new strategy to get more money from innocent customer

I called customer service also, i didn't get correct answer

this is second time i faced this problem earlier they deducted 10/- now increased to 99/-

earlier also i cmplained customer care but till now no there is no rectification

Please resolve this problem.
My number: [protected]

On 23rd Nov.2010 some Mr.Dharam Veer contacted me to install Airtel DTH connection at my home and gave me a DTH Connection Customer ID [protected] under Mega Pack. But this connection was given from a Dish of my tenant Mr. Shakeel Ahmed. He charged me Rs.1290/- but no receipt of money was given to me .In march 2011 they charged me Rs.400/- for shifting the Dish owing to no signal vide receipt no.92314 dtd.10.3.2011. On leaving my tenant Mr.Shakeel in 05/2011 when we contacted your dealer at Central Road,Bhogal,New Delhi, he advised us to give Rs.600/-to Shakeel and the same connection would be converted to you but ID WILL NOT CHANGE .We comply with the advised and gave Rs.600/- to Shakeel.On dtd.21.7.2011 they took away set-top box/remote etc.of Cutomer ID [protected]-001 of Mr.Shakeel vide receipt no.230399 dtd.21.7.2011.
In July 2011 I received a message on my cell phone [protected] asking Rs.600/- for recharge I enquired /worte complaint through e-mail for aking Rs.600/- for recharge while just 20 days back I recgarge it by Rs.350/- as I am paying since installation, now they diconnected it and on complaint thier Engineer visited and asking Rs.400/- for setting dish antena to somewhere else to get proper signals. I also tried to install it but unable to find any transmission on my television.
Kindly arrange to continue my services in my name and excess charges may please be adjusted in my future bills. If there is any signal probllem then my money should be returned to me alongwith balance as on date in my account to me.

Yours faithfully

Harsh Vardhan
Customer ID [protected] -02(Airtel DTH Services).
H.No.6,Bazar Lane Bhogal,Jungpura,New Delhi-110014
Phone No.[protected],Cell No.[protected]

I have been activated for friends and family package with out my notice. where Airtel is charging 1rs per day. In that package they added one number as my friend which unknown number to me ([protected]). I called the customer care they told me to call
12141/ 5/3 [protected]/ 1 to deactivate the number and plan. But this IVR is not at all working. I called customer care again they started telling another process. which also not working. Please some one help me to deactivate this number. I dont want to lose 1Rs per day. my mobile number is [protected].

I have 5 airtel postpaid connections and am facing problem. Airtel Saharanpur head office name Pearl Communication (Relationship Center) send people for collecting bills for my all 5 numbers and i found them doing fruad in bills for examble they give me reciept of rupees 1500 as per the bills but they deposit 1450 rs. like this way they frauding sumwhere around 250 - 300 rupees per month sometime they used to come twice for same month bills bills. I caught them at the end of September and i did telephonic complain to 121 but 5 days has been passed but i did't get any responce from the company.

I got the recycled SIM,because of that i'm receiving unwanted wrong calls in huge number.i hv consulted airtel via customer care but still i didn't got any resolution.. i need a solution please respond ......

Hi
I have a airtel corporate no [protected] of bill plan RA10 Cug 300, which was on 0 rental.
Today I got a sms stating that your plan has been revised now your monthly rental will be rs 199.
This is a clear cheating, first of all company had given 0 rental then after sometime they are charging 199
without any prior notification. Please look after this issue.

Thanks
Rahul Sahrawat

MY AIRTEL DIGITAL TV CUSTOMER ID IS [protected]
MY CONTACT NO. IS [protected]

COMPLAINT IS AS FOLLOWS
I GOT THREE MONTHS FREE ECONOMY FREE PACKAGE AT THE TIME OF
PURCHASE OF DIGITAL TV. WHICH IS EXPIRED ON[protected] SO
THAT I HAD RECHARGED WITH 175 AND GIVE THE REQUEST TO CHANGE
MY PACKAGE WITH VALUE SPORTS FROM[protected].BUT this effect
is given from[protected] and my free package channels is closed
so i will inform my vailidity of[protected] and give requet that
my package is change from[protected].
so my free package is started.But at[protected] my package is
not changed.When i call for that they told me that this package is
not changed for 1 month.
your senior Customer Executive Mr.Sameer told me that your package is changed
within 1 hour But my package is not changed.
Why should not give correct information by your customer executives.
please change my package to value sports as early as possible
and extend my validity on the basis of value sports
give me Favourable reply
my Mail id is [protected]@gmail.com
[protected]@yahoo.com

Sir, MY BROTHER RAJEEV GOYAL RESIDING AT AHMEDABAD & WORKING IN RAILWAYS. RAILWAY HAS GIVEN 1 CUG CONNECTION TOHIM. AFTER SOME TIME AIRTEL STAFF CAME TO HIM AND GIVE 1 SCHEME THAT 3 EXTRA CUG CONNECTION WILL BE GIVEN TO FOR UR FAMILY MEMBERS, WITHOUT ANY CHARGES,AND U CAN TALK IN ZONAL AREA FREE WITH ALL OTHER CUG PHONES,AND U WILL GET 25/- RS EXTRA FOR USING WITH OTHER PROVIDERS LIKE BSNL,IDEA .... BUT TODAY ON DATED 01/10/2011 , SUDDENLY 1 MESG COME AND TELL THAT YOUR PLAN CHANGED AND YOU WILL BE CHARGED 140/- PER MONTH FOR 1 CONNECTION.SIR ALL CUSTOMER HAD GIVEN THESE NOS TO THEIR WARDS OR FAMILY, NOW IT WILL BE VERY DIFFICULT TO CHANGE THE NUMBER AFTER EVERY 3 MONTHS. MY COMPLAIN IS THAT HOW CAN COMPANY CHANGE THE PLAN.THIS IS A CLEAR CHEATING,FIRST THEY MADE CUSTOMER & THEN CHARGE THE MONEY. IS THERE ANY RULE FOR THAT ? HOW CAN THEY CHANGE PLAN, THEY DIDN'T TELL US THAT THE SCHEME WILL FOR LIMITED PERIOD,THEY TOLD US, THAT U CAN KEEP THIS PLAN, TILL YOUR WISH. NOW THEY ARE DOING CHEATING, PL DO SOME NEEDFUL STEPS. IF ANY COMPANY DOING,THESE TYPE OF CHEATING , THEN THEIR LICENCE MUST BE WITHDRAWN. THANKING YOU, JAY ANNA...

I HAD RECEIVED SMS FROM AD-AIRTELTV ON 06-09-11 REGARDING "REALIGN OF THE DISH" AFTER CONTACTING OF THEIR REPRESENTATIVE, BUT TILL DATE NOBODY HAS CONTACTED OR TURNED UP, THE PROBLEM IS HOW WE CAN LEAVE OUR PREMISES, AFTER HIS
CONTACT IF WE ARE OUT OF STATION, WHAT SHOULD WE DO? IN THIS REGARD WE REQUEST THE COMPANY TO FINALISE THE MATTER IMMEDIATELY AS NEARLY 1 MONTH WOULD BE OVER ON 06-10-11

I had a broadband connection from airtel which I discontinued two years back after paying all dues. But I kept getting calls from Airtel to pay my bills for the same number. After contacting relationship centre, one week back, I find that the number is still operational at a different address but under my credentials including Name, mobile number and email ID which is why I was still getting the mails and call from Airtel. I tried contacting the customer service but to of no avail, they say that the number or account number is not valid. The relationship centre guys tried but could not solve my problem. I tried contacting people at Airtel office in Indore but they are not available. I got calls from some advocate in Mumbai saying that a case has been filed against me for not paying bills which amounted to around 7500 INR. I hold an airtel mobile number also which has been with me for the last 4 years and never can anyone find any instance of me not paying my bills. I had always been very prompt at paying all my bills. This is classic case of identity theft that can happen to anyone. Also shows the negligence of Airtel at guarding the information of customer or verifying the addresses.
Can anyone help me??

Hi!
This is Mohammed Mujahid Khan
from Hyderabad.
my airtel num is (+91 - [protected])

when i purchased a new airtel 2g simcard and activated of Rs.98/- Gprs plan i get 15-20 kbps insted of 30 kbps speed,
but after a month again i activated this plan I am getting average speed of 2-3 kbps instead of 30 kbps here.
i am using Nokia 6300 handset. The gprs speed is very poor. I complained customer care.
but these persons are just showing their blank faces and also doing nothing. Is this your services.
and i tried 3g also on this same number in sonyericssion k800i 3g handset in this 3g plan also i am getting 15-18 kpbs instead of 3.6 mbps
day by day the speed is decreasing.
there is a average grps speed in 2g is 30 kbps, and in 3g 3.6 kbps. then why you people giving 2-3 kbps in 2g and 15-18 kbps in 3g.


i hope you will solve my problem as soon as possible