Airtel Complaints & Reviews

I am using airtel's number since august 2007 and prior to that also i was using airtel's number but last month i.e. may 2008, I have noticed some charges on my bill which were totally unauthorized.These charges are for downloading something from the website using wap services on the phone.I called up airtel customer's service several times to remove these charges so they waived off 0nly rs.101 and i am being charged rs.400 in total since december 2007.Even i do not have necessary settings on my phone to access internet then why i am being charged.I am paying these charges since december 2007 without using these services.i want all these charges to removed from my bill or to be adjusted on my next bill.I never expected that airtel will deceive it's customers like this.This is a SCAM.Please look in to this matter.

I am using AIRTEL for the past 4 years.

Yesterday, afternoon when I checked the balance, it was > 100, but when I rechecked it at night, it was only 3.25ps.
I called Customer Care Executive, they were trying to prove that I have visited some paid sites. But I haven't done so. I am sure that I haven't opened any such sites. GPRS is enabled in my phone. I have checked my Yahoo mail, nothing more.

Is this the service AIRTEL is providing, I called the cutomer care Team Leader, his name is MARTIN, He was trying to prove that I am lying.

To check whether I have done any mistake, I have checked the browser history, It shows only Yahoo mail.

I don't know, is it the problem of Software, or AIRTEL itself, is trying to fool the customers.

Is this the way AIRTL is making money. But if I didn't get money back, this will not be the way I will be taking action against you. I want to know whether there is LAW in this country.

All other service providers are atleast ready to solve it, but here u all r putting the fault over the customer.

This is not the first problem I am facing from AIRTEL.

Are you trying to cheat the customers. Or you don't want any more customers in AIRTEL.

You have introduced new facility of Bill Payment. Did u introduce that so that u can cheat more money from customers. How can we believe and pay our bills.

If this mail is being read by any customers. I humbly request to cut there AIRTEL connection and pass this message to all over ur friends.

DON"T USE AIRTEL.

Airtel — Double deduction of monthly GPRS subscription

On 24/11/08 the monthly subscription for GPRS was made twice. Instead of Rs.249/-, Rs.498/- was deucted. Nothig has been done in spite of raising the matter several times. My mobile no. [protected]

AirTel — Charged for something i did not downloaded

Dear service provider,
I an a subscriber using airtel no.[protected] in Gwalior. I was using the net on phone service and went to a page where for any download charges had to be paid but i clicked the back button and went to some other page. But by then I received a message from number 64611050 stating that Ps 50 have been charged from my account.It is quite unjustified as i didnt downloaded nor even clicked on any item to download. Please look into it and get my money refunded
your customer
kanhaiya kumar

Airtel — Billing - Unauthorized charges

I had availed missed call services a few months ago. I was getting such alerts in the beginning but after a while it stopped. I sms to discontinue this service so i am not charged for the services i am not getting. however, i was kept charging. This month, i again sent sms to discontinue this service and got the sms that it will be discontinued. However, i got an sms a few days back that the service is renewed for this month and i will be charged for this service. I donot understand what is happening. The amount is small (Rs 15 per month) so i never bothered but now i feel cheated as despite of sending sms i am being charged for a service that i have not been getting.

i am the holder of connection from airtel mobile number [protected] and i being being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel WAP. you'hve been charged Rs.10/-.Enter Fun Zone http.//igmobi.com.
I have five time lodged a complaint on the airtel service number 121 and they assured me that this will be got deactivated within24 hours . but nothing has been done so far. there are number of customer like this being exploited daily. please help us into the matter, thanks

sir please give proof for this number [protected]

i am the holder of connection from airtel mobile number [protected] and i being being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel WAP. you'hve been charged Rs.10/-.Enter Fun Zone http.//igmobi.com.
I have five time lodged a complaint on the airtel service number 121 and they assured me that this will be got deactivated within24 hours . but nothing has been done so far. there are number of customer like this being exploited daily. please help us into the matter, thanks

Airtel — unauthorized charges of hello tune

i am dr ranjan p vithalani[[protected]], i have been charged unauthorizedly Rs.45/- for hello tune in the month of january which I had not asked for. please change the bill accordingly. kindly do needful and oblige.

AirTel — UNAUTHORIZED CHARGING

I GOT A MESSAGE FROM AIRTEL THAT MY MCA SERVICE IS SUBSCRIBED N IT IS RENEWED ON 15TH.BUT I DIDN'T ACTIVATED ANY OF SUCH SERVICE N I BECAME A VICTIM OF CONSUMER CHEATING AIRTEL POLICY.ALSO THE AIRTEL EXECUTIVES DIDN'T TREATED ME NICELY.THEY ARE NOT REGISTERING MY COMPLAINT ALSOE .ONE OF THEM TOLD ME THAT I WAS SENT A MESSAGE TO DEACTIVATE THE SERVICE WHICH WAS GIVEN FOR FREE FOR A WEEK BUT I DIDN'T READ THAT MSG.EITHER THE AIRTEL POLICY MAKERS ARE THINKING US FOOLISH OR THE WANT TO TEASE THE CUSTOMERS FOR SOME PROFIT BY THESE CHEAP POLICIES.

every second consumer is facing such problems

I'm a Madhya Pradesh Airtel Customer with Number [protected]. i have a problem with gupshup pack...
I haven'nt activated it all still my balance is being deducted and that to falsely. I asked customer care whether i have activated any pack. They told me i have activated Gupshup pack on 5 numbers. If its true then they should deduct Rs 75 but they have deducted only Rs 30 i.e there is some false information generated. (i havent subscribed to any of the packs ) pls help me out to get my Rs 30 Back and also how can i know what numbers are active on Gupshup pack if its true.

sir
i have a prepaid airtel connection bearing no. [protected] and i have been using this number exclusively for internet purpose. In the evening of 5th march 2009 at about 7-00 PM i recharged my said connection with full value coupan worth Rs. 333/- . that day i subscribed for daily subscription of internet and sent the message at 52505. then i started using the internet. that day i used internet for 2 hours approximately. but to my surprise, in the morning of 6-3-09 i noticed that all of my balance had vansihed. after that i have been contineously compalining at the coustmor care of airtel but to no effect. all the time they say that they had taken a note of my problem and i would be responded within 24 hours. but it is much regretted to point out that i am yet to receive any response from your company. SO SAD
through this mail i once again, request to look in to the matter and get me the worth of my money back.

Thanx

Hi,

This is to bring to your notice that I haver been charged Rs10 per week even if am not browsing archie comics .

And if this is not done at the earliest, I would like to disconnect the number as i feel this is absolute cheating .

To your surprise I would like to inform you that I have no net connection on my mobile .

Thanks

Lalitha

i activate GPRS service on my mobile at the rental rate of 10Rs per day but on 12 december some extra charges are cut on my phone it is above Rs30 .Customer care officer do not receive the call of me.If i call with other no they do not take any action about this they are waste my time & money.

UNAUTHORIZED CHARGES FOR CALLER TUNES

my no is [protected],, airtel has deducted 99 rs for some downloading, which actually i didin't done, i can't able to reach customer care also.., its too bad

Hi, this is with regard to unauthorized deduction from my account. When asked about the same to customer care, they say I am using SMS service and so it has been charged accoridingly which I am not doing. From Rs. 125 the balance has come to Rs. 55 in one week where the mobile is used for incoming calls and emergency calls.

Why this is happening without our consent.
Please reimburse my balance back for the same.

Sim: [protected]

Airtel Mobile — unauthorized charges

sir, i have Airtel mobile prepaid.no is [protected].Often i find Rs5 is deducted for love service etc.which i never opted for and iam not of that age .My objection to the airtel by way of reply to the same number yeilded no result.Such unauthorised charges irks. The service provider it seems have no responsibility to answer and solve the problem.It is unfair on the part of such big organisation to evade answerand resort to such cheap means to collect charges.Secondly,I paid Rs250 in 2008 for life time validity and the validity period was given Jan2021,but recently the validity period shows as Jan2011,why this change.Whom they are trying to fool?I shall be glad and will appreciate an answer from the authorities.

Yours Faithfully

K.S.Narayanan

Airtel — unauthorized activation of charges

Airtel is going worse as they are taking charges for unauthorized service activation.. I called to customer care and they are saying cooly that form the network side they have taken the balance and wil refund it... I will check my balance often so i came to know that they have charged for unauthorised activation.. How do people form RURAL areas will know this???.

Sir,
I would like to inform you that I am using a prepaid connection from airtel with number [protected] which belongs to Kerala State.I would like to inform you that,I got this message and reduced 99 rupees from my balance even if I haven't downloaded or subscribed the specified content.

The message got is the following:

[protected][protected][protected][protected][protected]------
From:AD-54321
Sent: Tuesday, February 22, 2011 5:01 AM

Thanks for downloading MowgliInJungleBook from Airtel. You have been
charged Rs 99. Get
latest games at http://gclub.in/ea
[protected][protected][protected][protected][protected]------
Even though I send complaint as email to [protected]@airtelindia.com they didn't take any action.
So I would be thankful to you if I can get my balance back...

yar pichle 2 week se 200_300 rupee kat liye ho game downloaning ke jabki maine ye acces kiya hi nahi cus. Care me cal karne par jawab sahi nahi milta please do something warna mere pas last option trai hi hai

AirTel — unauthorized charges

many times unwanted services are activated automatically and charges thereof are deducted even if i have not subscribed to such services. this may be happening with thousands of customers of airtel prepaid . this should be stopped by the company.

My mobile no is [protected],,,,,i have been charged Rs.2 daily for mms subscription which i havent applied...also i have nokia 1100 mobile no support for mms facility...please provide me a solution...

AirTel — Unauthorized activation of charged services

Dear Sir,

My father hold a Airtel Pre-paid connection ([protected]). This is the third time in past few months that airtel has activated charged Value added services on the number. If you call and complaint them then they give you fake information that the service was activated from your side on this date by dialling this no. They do close the service but do not revert back the money.
This time they have activated some 'Ayurvedic Tips' services. I got to know about it only after receiving the re-subscription msg from them at 3:30 in the night. The last time I had clearly indicated to them that no services be activated on this no. My father is an old man and is not aware of any messages coming on his phone.
Its cheap trick on Airtel's part to extract money from people who are not so learned about technology. Repeated warnings by customers also doesn't refrain Airtel from stopping their alleged behaviour but they try and put blame on us.

Thanks,
Amit

Airtel Mobile Services — unauthorized charges and fraud by customer care executive

i was suffered many times by unauthorized deduction of my prepaid account balance by airtel services .
when i asked to customer care services about that then i was get wrong information . and i sure that it was wrong information
i also talked to senior officer he told that my complain is registered and action would be taken but it was never happened .

I have suffered many times by this situation.
the main story is that on Sunday ,03/04/2011 at near 10 pm i bought a recharge voucher from retailer and i was unable to recharge my account then talked to customer care .he wisely told to tell my secrete code of recharge .i did.he provided the information that my recharge voucher is valid till that time. but shortly when i tried to recharge my account i got that it was used.It mean customer care executive officer used my voucher as no any one know my code.when

this is not big incident but many people getting suffered by this situation so please take action about it

for any proof i took that voucher and its serial number

my contact number is [protected]

looking ahead from Ur side

i wish it wuld be not only a formalty

thanx

AirTel — unauthorized charging

My mobile no.[protected]
Requested thrice for unsubscribing to monotune,victoia secret service ,promotioal and other advts. and got confirmations that they will be unsubscribed.But my account is charged every day and complaints have no effect and i am thinkinf of shifting to another service provider though i am with airtel for many years,

i have been using the airtel sim since 5-6 years. some time before i purchased a 3g phone on which i activated a GPRS service of airtel. In this service, 10 rupee are supposed to be charged by the company on daily basis. Some days before company has cut down the 480 rupees instantly on the name of browsing charges while my GPRS scheme is running. I talked about this with company fellow but they are just not ready to listen me. Please tell what to do?

Airtel — Unauthorized deduction of Airtel Radio Service

Airtel is deducting Rs. 30/- since last 2 months for its Airtel Radio Service which I never activated. My mobile no. is [protected]. I am trying to contact the customer care but I was never able to reach them. This is really frustrating. Please help.

Hi,

I had recieved messages stating my banalnce has been dedeucted for hello tunes. Earlier also, my balance was deducted due to some service activation.
I did not subscribe to the above services, and despite the same, the customer representatives mentioned that it has been activated becuase i had called them up to activate these.

This has been happening very frequently and i do not know what i should do. I tried calling the customer care multiple time, but they do not refund the charges.

Kindly assist.

AirTel — Unauthorized charges

I am using an Airtel Mobile Prepaid SIM. The thing is Rs. 2.00 is deducted from my balance for VAS Download. I dont know what thsi VAS Download is. I havnt download anything from the Airtel service. I have talk with the customer care also, they didnt give any exact reply instead they say we dont know about the VAS download. More than 3 times this amount (Rs. 2.00) is deducted from my balance. Anything to stop this... will be very thankful if someone give me the clue to stop this.

Airtel — unauthorized charged

daily 1 rs charged karte ho mujhe pta nhi kyuuuuuuu contact me as soon as possible
my no is [protected]

Dear Sirs/Madam,
This is regarding Internet bill raised, without taking my consent or request for any kind of related services, which had been complained 4 times with 4 different complaint numbers (Req. No.41992031, Dt.10.02.2012 / Req.no.[protected], Dt.27.02.2012 / Req.no.42564265, Dt.12.03.2012, req.no.42657106, Dt.17.03.2012), but till date the concern is laying unresolved from AIRTEL and the employees are always asking me for payment and telling, if not paid soon then the mobile services will be discontinued . Let me know what to do now. Internet bill is approx Rs6000.00 for 2 months unwantedly and forcefully raised to me, which never been requested from my end to provide in my cell phone.
Waiting for a quick resolution,

Yours truely
Prabir Kumar Sasmal
[protected]

Dear Sir,

Airtel has activated radio services on my mobile and deducted Rs 30/- even though I never subscribed for it. Can you please re-imburse the amount and stop this service. There have been countless occasions where I was a victim of Airtel wherein I was auto-subscribed to its services. I hope my request will be promptly actioned through this forum.

My mobile number is [protected].

Dear Sir,

Airtel has again deducted Rs 30/- for Airtel Radio. Please reimburse this amount as I never subscribed for Airtel Radio .. I am really concerned as this is happening every month and I am out of patience complaining against this harassment. My mobile number is [protected] .

As a first step please reimburse the deducted amount and please unsubscribe me permanently from Airtel Radio so that I dont face further deductions.


Regards,
Ganesh Singh
Hyderabad, AP.

Dear Deepak,

I am concerned as the complaint made by me on 18th August 2012 has not been addressed yet. The deducted amount of Rs 30/- has not been reimbursed. Can you please check and respond ? My mobile number is [protected] .


Regards,
Ganesh Singh
Hyderabad, AP.

Sir

Extra charges of Rs 799 had been added in my latest monthly bill. When I had contacted the customer care and told them about the issue,instead of solving my problem they told me that that I had asked them for this additional scheme.I am the single user of this PC and i know that i hadn't opted for any extra GBsof data. On 30/07/2012 one sms came to me in which they said "THANK YOU FOR CALLING US. THE REFERENCE NO FOR YOUR AIRTEL FIXEDLINE [protected]_DSL IS 19506134,REGISTERED ON 30/07/2012 22:01."

I had not called for any service and they are texting me Thank you for calling us. I even dont have any landline telephone. Things become intolerable when one has to pay double the money for no reason.
It is my kind request that I want waiver from these extra unauthorized charges on my bill. I dont find it appropriate to pay for something which i had never asked for and which i had not even used. I want a quick action on my complaint.

Thank you

Mohan Chandra Bhatt

account no: [protected]
bill no:[protected]

Dear Airtel,

This is a follow up note of my complaint submitted on 18th August - Airtel has again deducted Rs 30/- for Airtel Radio though I never subscribed for it. The response from Airtel said that my concern has been addressed but I am sorry to say that the deducted amount has not been reimbursed yet. My mobile number is +91 [protected].
Please reimburse the amount.

Regards,
Ganesh Singh
Hyderabad.

Namaste Mr. Singh,

We would like to inform you that your concern listed 05 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

airtel company deducted my balance on 19 nov . 2012when i call the custumer care no.
i tell my problem then they said that ur complaint is send to ur enginners .
we will resolve ur problem on 21 nov 2012 .
but they would not resolve my problem. now whenever i call
costumer care no. then they reply thpleasat we transfer your call to our

seniour executives. then the call is immedietly disconnected by the executives.
please reply as soon as possible.

plz reply soon..

[ Thank You for choosing EASY SEARCH on your airtel mobile. You have been charged Rs. 1.5 for 1days and your account balance post charging is RS 2.96 at 14:28. Sender AT-AIRINF ]

i got this message. But i am not choosing any EASY SEARCH. this simply a forgery. i want to back my money, and stop this service. and also i need a reasonble reply.

Dear Concern

i am having a prepaid connection from airtel and [protected] and same recharged on 28th may 2015 for 3G data plan amount RS 255. Today when i checked the same data balance nil and i am not used any major downloading or uploading. Also speed is also poor than 2G.

same was happed earlier also but this time i need to mark a complain.

I work in a MNC. I went to airtel retail store located at Kharadi in front of radission blu to purchase a corporate sim. I knew that the corporate sim is free of cost. I asked regarding the plan and after that the sales person told me that the charge for the CORPORATE SIM is 250/-. I felt some foul play as my friends have also told me that this store overcharges customers.

I went to another airtel store located at Viman nagar. There I got the sim free of cost as corporate sim's are usually free.

so you can see how cheat people can be.

I hope my complaint will have some impact and strict action would be taken against Kharadi Store.

Regards
Damandeep Singh
email ID: daman.[protected]@gmail.com

AirTel — DAILY 5 RUPEES DEDUCTED

Hi, Im Elankumaran. Two or three days before i logged a complaint that my balance getting deducted rupees 5 every day. The next day of my complaint i got the refund amount. but now again two days my mobile balance gets deducted 5 rupees again.As mentioned in earlier complaint. I have not subscribed anything other than missed call alert which i checked through *121#. I want this way money deduction daily to be stopped immediately and i want my money to refund. Further, I wish to know should i have to come and log complain daily to unsubscribe the unknown way money deduction from my balance?. Please let me know My mobile number is [protected] if not mail reply at [protected]@yahoo.co.in

Thanks

My Air Tel No- [protected] not working right now, I visit Airtel cust. centre Uttam Nagar Office ND-110059.Suddenly my SIM inactive without any information Reply is ur verification not clear.ur connection will be closed next 7 to 10 day than u r come with ID, ADD & a photo. proff than u r connection Activate next 7 to 10 working days.

I regret to say that the response and actions from Airtel in this regard is not satisfactory and inefficient

pls solve my problem As soon As.
Regards
Mohmmad Rashid
Email Id- mohd.[protected]@gmail.com
Mobile No-[protected]

Hi Rakesh,

My number got activated today after submitting my document proofs.

But there is a deduction of approx .15rs from my account without any valid reason.

After calling customer care i understood that it has been deducted for some Airtel live which i never availed for.

That too it is deduced for those inactivated days also.

I am charged even for calling customer care.

I am very sorry to say that there is complete lack of transparency between Airtel and the customers, by which, it is clear that Airtel is making fool of there customers.

I don't know how to escalate this now, so seeking your help.

Regards
Pradeep
Disappointed customer
[protected]
[protected]

Dear Rakesh,

Yet to receive a response from your team so far...



regards
Pradeep
[protected]

AirTel — Product Not installed

Dear All,
I wanted to install Airtel DTH at my home. For that, I contacted to Vriti Infocom and Vriti's Executive Mr. Sharad Dixit suggested me to do online payment of amt 1650 and he told me that same day my DTH ll be installed.
I paid this amount throgh my credit card and done the online payment on 4th March 2010.
After doing the payment, I was contacting with Mr. Shard Dixit to install it at my home but I was not getting any response.
Till 10th March no body was able to give me the response, even I gave a request for installation in customer care also.
So it was my 1st bad exp with Airtel that How airtel ppl commit and how they respnse?

After that on 12th March, Airtel Eng. Mr. Sanjay Rana come to my home to install DTH.
They checked my TV and found that there was no audio/video system in my TV. Then Mr. Sanjay Rana told me that he ll install it but by using RFB cable, but 200 rs will be charged.
I asked to give a reciept for 200 Rs the Sanjay Rana told me that its not the company product but then keep in their pocket and its personal.
After this I denied to do any installation at my Home and then I found that How Airtel Engrs sale non Airtel product after wearing the airtel dresses. It was my 2nd bad exp that How airtel executives can demand extra money for installation AND can sell non airtel products?
After that I decided for cancelled my order.
I called to customer care and registered a complaint about all these ppls and give a request for cancelling my order and also for refund my money.
compaint numers are 215831,2163692.
On every complaint, It was told to me that with in 4 working days my money will be refund.
But Till now there is nither installation of DTH nor I have got my money back.
One month have completed and so many complaints I have done and every time I get reply mail from them that with in 4-5 working days, They will provide the resolution.

If you have any query please call me @ [protected]

thanks
my product is installed at my location

I had 3 connections from Airtel registered under a Corporate Name. Due to the company getting dissolved, I placed a request for closure of services in December 2012 as I had opted for 2 new numbers, again from Airtel. The new numbers got installed immediately and I called the Customer Care of Airtel requesting them to close the earlier 3 connections and asked them to collect whatever amount was due on those numbers. They informed me that the retention team would call me for this and I informed the retention team too that due to the company getting dissolved, I want the 3 numbers to be deactivated. The representative informed me about the outstanding on all the 3 numbers and asked me to pay it to their collection agent. I made payments against all the 3 numbers ensuring that I paid 1 rupee extra on each bill so that there is no disparity in future. I was informed that the closure letter would be sent to me, subsequently. No closure letter arrived.

In January, 2013, I got a call from their collection department informing me that an amount of Rs. 341/- each was pending on 2 numbers. I informed the person that I had already paid whatever was due and had requested them to disconnect the services. The agent requested me to pay this due amount and he would adjust it against my new numbers, which I did.

Now, since April, 2013, I have been receiving calls from Airtel's collection department asking me to pay dues against those 3 numbers and each caller gives me a different amount and they are not only rude but abusive, too. None of them is ready to understand the problem and all they have to say is that since you do not have a closure letter from our side, you will have to pay-up. An executive also visited my office and checked the receipts of the payments I had made in December, 2012 and informed me that they are fine. But the calls have not stopped. The frequency has increased, so has the rudeness of the callers.

I do not want to put my numbers on a public forum, but if required I have all the receipts to show.

After failing to get the VOV Subscription Services deactivated thro Customer Cares (twice) and from local representative I had no option but to bring the mobile balance to less than Rs 5 as aroud Rs 150 had already been deducted on 2nd Oct'2011. Now I am lookinfg ffor alternate servise prover as I have faced the problem o[censored]nwanted deductions in past

In response to the information I wish to inform that around Rs 45 was topped up in my Prepaid connection [protected]. However, deduction of Rs 5/- is being continued till date. In view of this I have already opted for mobile transportability on 8th Oct’11

Regards .

hi...i m biswanath, my mobile no. is [protected].i ve been faceing the same problem with this VOV service.i ve already tried with calling customer care several times.i dont understand, why a company like airtel is taking such unscrupulous means of making money.why they just dont stop this kind o[censored]nwanted service which is cutting the pocket of the customer.
i ve already lost more than 250 bucks just for nothing, all credit goes to airtel VOV service.
now i m planning to follow mr. kaushal and will go for MNP.
but if this continues with other customers also, i guess mr. mittal will definitely loose some market share.

please deactivate vov service from my airtel number, my number is [protected]

facing the same issue..deactivate vov service from my airtel as well..[protected]. Don't know how this got activated?

Dear Rakesh,

Please do something about it immediately as the problem still persists and if you just confirm me the actual validity of 37 recharge in Kol that could be fine too.


Regards,

Neelkantho Bose

Thanks for the prompt reply.
Please resolve the issue.

Reference date - 8th sept 2011.
I was charged on that day.

Airtel — WRONG BILLS AND HARRESMENT

sir/mam,
it is very shocking to inform you that there has been repeated billing error on my add on no [protected](acc no[protected]/8/07---25/09/07.
july august month too there was error which had to be corrected.
now i want following things to ask.:

1)why add on benefits(100 min FAT and sms benefits to be properly calculated ) to my no [protected] were not given (primary no [protected]).
METRO PACK ,STD A2A,A2OM,A2L discounts specially

despite of repeated reminders no correction has been made till now in my bill of sept october .
not only that,rs 999 have been charged on my connection for ?renewal inspite of my refusal and my outgoing was barred for not paying incorrect bill
and forcing me to pay that amount leading to loss in my buissness and patient care and personal life
would like to inform you that i am being continosly harresed and
bill for month november also coming although i have not used the same number since october and send a mail dated 8th november that close my connection.
l
i hope my complain is seriously looked into and adequate compensation and letter of apology given for the error on part of airtel
dr yogesh valecha

[protected]

[protected]

From:
P.Karthigayan,
7/4, Kuppumuthu Mudali St.,
(Land martk: Near Srinivasa Hotel)
Triplicane, Chennai-600005.
[protected]@airtelmail.in

Sir,

Sub: Harassment by Airtel customer care – reg.
Ref: Account No.1142886

I have taken Airtel line right from 2005 when your company laid cables through our street. At that time a couple of officers came to my residence and gave a very friendly and exiting introduction about Airtels service. Recently this trend of customer care slowly faded away. At cash receiving counters, while expecting an answer from customer scare staff, SMS reminders/notifications, new services beneficial to customers, etc. These are purely connected with the growth & goodwill of Airtel and not customer utility service but still these too were not cared by the Airtel network.

Recently, a staff working in our office said that he is using unlimited scheme and it is speedily working. Long back another staff said the similar service from Airtel. I enquired the company on 22 or 23rd February and since there was nobody to pick up the message in the local customer care, I think, Abiramapuram customer care booked my message. The next day a call came from the local customer care to whom I enquired the speed they said it is 256kbps and the speed will be very good. She said that the scheme will be changed on 25th or the next day. When I asked, is there any way to lock the number pad in the phone the call disconnected. There was no update on scheme change afterwards.

On[protected] after observing the speed I presumed that the scheme was changed. While downloading the speed was only between 10 and 30 kbps. This is the primitive speed and not at all fit for officials. Hence, on 26th evening I called the customer care (121) and a lady took the phone. When I said the speed is unbearably low she immediately started to question whether I am using virus software, etc. I now about the companies virus software marketing and hence avoided that discussion and asked her to switch back my scheme to the old one itself. She said that the scheme is not available and she can give another scheme where I can have 100 free landline minutes and 100 for airtel mobile call. I said I don’t want to buy a Airtel mobile connection, based on my previous experience and asked her to connect me to the Manager.

I was connected to a number which produced a engaged tone always and finally the call looped back to 121 again.
Now, a male voice picked up the line and I explained my problem and expressed that when I faced problem again I will change my service; he said that he will revert, after check the possibilities for helping me. I kept waiting and he came back on line. When he started to talk to me the line was abruptly and forcibly disconnected as if by somebody sitting beside.
Then, for the third time, when I tried 121, a female voice took the receiver. She first tried to solve my problem but after a few minutes silence, she said that the new scheme can only be given after completing the present cycle. I asked her to book my call and she booked the same and gave a number[protected].

According to the above message my scheme should have been changed on[protected] at least, that is after >30 days of a customers complaint. But, this have never happened. I waited upto[protected] and made a call to the customer care and informed them that I want to surrender the service. They started to convince me with some offers. I said that I have decided to change and even booked another service. Then another staff called me, after trying to protect their staff, said that my connection will be disconnected and phone removed within 4 days and gave me a No. 420606. Today is the fourth day.

Airtel is advertising 256kbps speed but in fact it gives the lowest speed by using tricks. Please note that I have paid the last month’s bill Rs.930/- for a worst internet scheme and about 10 landline calls, even though I conveyed my dissatisfaction a month back. This money is not earned by Airtel but picked from my pocket. I have communicated my surrender of line intimation on[protected]. Please refund my initial advance. I am prepared to go to consumer court for restoring justice.

(P.Karthigayan)
[protected]

Airtel has become a fraud company with crippling customer care. Nobody listens to us even in their office. I thing we should file a case against them in consumer court.

I had an AIRTEL BROADBAND connection and filed a complaint to disconnect since I was moving out. I was updated a bill for the next three months and was charged Rs.7000. I was repeatedly harassed by airtel customer care representatives repeatedly via phone to pay the outstanding amount which I was not entitled to. Then I was given a reduced amount of 2200 to pay to stop the harassment and was given a bill for that. I got a legal notice today to pay Rs. 7000 again today. When I called the guy Called Prabhu ([protected]) mentioned in the bill, he blackmailed me and was asking for amount to be paid. He does not provide me with any proper accounts either. He said my bill was 9000 then comes to 6000 and then says he ll shut up if you play 4000. Hope this gets noticed by the concerned authorities.

i called to airtel customer care 198 free numer for ask about my message booster details from my no...he is not told correct information .then he called me from another number that number is ([protected])that excutive blakmailed me " he said i disconnected your number and he used bad words .then he sent more than 25 message to me ...all are same messages
company: airtel
date :26.09.2011
time of call: 7.55 pm to 8.5 pm
callinng from: [protected](airtel customercare
my no: [protected]
please take action against him