Airtel Complaints & Reviews

This is the case with so many customers.
I am also one of thier victim.
Automatically some value added service like hello tunes or LKD starts and on contacting airtel people tell that you have sent the message for activation.

On arguing sometimes they refund your amount and in some cases they do not.

My present case is that they activated my LKD service automaticaly few days back. I sent the message for unsubscribing after lot of argument. LKD service got deactivated at 10:49 AM on 25/09/2011 again I received a message at 13:23 on the same day that they have renewed my LKD service for Rs. 10/-.

Now can anybody suggest what to do with this case?

Manish Jhangani

we didnt like this idiotic plan in airtel 100 sms per day it is uncomfortable then y we putting mess booster better we can be as it is na.. vodafone & docomo and al not doing like this. iam using airtel for 5yrs since i dont want to change my no. iam not changing to other network or else i would have changed.. i[censored] didnt change the plan like before u'll be loosing customer. each and every customer is valuabe.. so change it soon..

sir,
iam viju i posted a complain abt the discomfort of 100sms per day. u didnt take any effort against the complain. v feel uncomfortable with this 100 sms. it is getting over soon if 100 sms means then y v want to put booster for that. iam using airtel for 5yrs so plz change the plan as it is b4.. n reply for this complain soon. my no. is [protected]


place:chennai yours lovingly date:5.10.2011 v.viju
([protected])

sir,
when will u change this 100sms per day plan to normal plan as it was before plz change it soon..

sir,
this 100sms per day wont change ah.. did you took any action or effort to change this or against it...

Airtel — charges for unauthorised sms

Sir most humbly let me submit that this airtel is sending me cricket mach scores and leaching out my money as soon as i recharge it.I haven't requested for the same .i have also informed the customer care it seems they are mocking at me I am a private school teacher and i cant just give all the hard earned money to these guys.my number is [protected]

Dear Sir

Its regarding my airtel bill and suffering I am facing from last 3 months. Every month I face the same problem of heavy billing without my usage and my information. This time I received my bill of Rs 759/- with VAS mobile internet volume amounting for about Rs 600/-. I got my GPRS 98 activated and deactivated, it was used for 3 days, but my bill shows heavy billing on those three days which were promised by airtel to be free are charged. Kindly take serious note of my mail as I am suffering mental agony heavily in the hands of airtel. I won't pay this amount as you can check my previous record. I will continue with airtel only if I get a waiver of Rs 600/- and an assurance from airtel that this will not happen again and again. I have lodged my complaint with airtel 121 also after my conversation with Mr. Deepak. My complaint number is 40565841
Regards
Dr. Robin Brar

AIRTEL DIGITAL TV — Irritating SMS

Dear Sir,
This reference to the SMS coming on a daily bases for recharging my Digital TV account by Rs.300. ID no. [protected] name: sangeeta shukla. I always keep my balance updated. On complaining the same to you tollfree customer care they replied that i had to complain the same to my Mobile cellular office and they can't take the complain.
Kindly help me out.

Regards
SANJEEV SHUKLA
[protected]

I request you to stop this non sense please.

Everytime i get the same response & nothing happens after that.

The story continues again...

Contact No. - [protected]

Responsible customer service, no response on shifting request 4040470, lengthy waiting at IVR to reach the customer care executives,

low class 3rd party agents don't know how to respond to customers banging the phone on customer face,

no revert call as per promise totally its going worst...

Regards
Ravindra
[protected]

My Problem has currently been resolved. But if the problem comes back anytime sooner, I will be coming back here and complaining.

GOT PROBLEM TWICE AFTER WRITING HERE, CALLED 198, THEY RESOLVED TWICE, THIS IS THE THIRD TIME, TOTAL NUMBER OF TIMES I'VE HAD THIS PROBLEM IS 14. THEY ARE HOPELESS.

Airtel — Bill discrepancy - mental harassment

Airtel has an awful way of dealing with cutomer issues. I brought a similar issue to them in Nov. 07 and still have not heard from them regarding how they have fixed it. Airtel is the WORST.

Airtel — Discrepancies in Scheme

I have activated a scheme where i paid approx. Rs. 500 where i got the scheme of Local A2A 0.40 paise A2O 0.60 paise & STD @ Rs. 1.00/- for one year now i went to reacharge my mobile in shop for balance of Rs. 50.00 but by mistake the shopkeeper did it of Rs. 55 where i dint got any balance and some local scheme got activated on my cell where A2A was 0.40 paise & A2O was 0.60 paise which i was already having but my STD call rates increased to Rs. 1.50 paise & the scheme validity for local calls became 1 month so i paid the amount bt it was of no use for me... & when i called customer care they told they cant help me... so please look into the matter seriously coz Rs. 500 is not a small amount for me..

Dear sir,
It is brought to your kind notice that i have taken connection under education scheme No.[protected] as i have been working as Superintendent in college. sir. Sir, after one day of installation of my connection was blocked due to nonpayment of a number[protected] running on my name 3-4 year back. I approched kalpurthala Airtel Office and enquired about the detail of my pending bill so that the same may be cleared and I have been informed by sales executive Mr. Himanshu that there is no such detail, my boss Mr. Anu talked with the Company, You can pay the half of the pending amountto restore your no. Sir, on 2.4.10 I have aid Rs. 380/ towards connection no.[protected] to clear the pendency. But inspite of such clearance my no. is still blocked. Today I contacted again to Mr. Himanshu to restore my no. so that 15-20 balanceconnections of my collegues be taken, but his attitude shoked me, he said your connection will not be restored you can surrender your no. and there is no need of more connections.Due to such harrament i approcahed yourself to look into the matter for retoration of my no. Otherwise such attitude of your executives force me to discontinue my connections [protected] and [protected].
with thanks

pawan kalia

Airtel — Me SUNIL MITTAL WHAT IS THIS HAPPENING INSIDE AIRTEL?

Hi Mr Sunil Mittal,

What is Airtel doing these days, your company has even started giving harassment on calls to consumer these days, and what is the compliance team in Airtel is doing after repeatdly complainning to them no action is being taken and even emails sent to the customer care are not reverted.

Is this the present picture of Airtel MR Mittal, please be kind enough to reply on my issue.

Yesterday again I have received a call from Airtel Mobile Number [protected] and executive told his name Prashant and he asked me a silly question why am I calling Customer Care for Billing Discrepancy Issue of Rs1248 and when I told him that I don't want to speak to him as I was afraid that he was not calling from Airtel Service Number [protected] from where customer receives call whenever they have issue he was using his personal number than he replied I have all your details and I am calling from 121 customer care than I asked him do u know Avinash he said he is sitting next to me and he is our team member.

What is this going on Airtel why I am receiving such harassment calls repeatedly after continuously complaining to Airtel about this issue and this is my third email however I have not received any feedback from Airtel for my last two emails in the past which are also attached to this email.

Why I am continuously being Harassed by Airtel, I want answer from Airtel and why My issue is taken for granted what is the Nodal and Apellete desk doing when I have reported this issue to them several times Why I am being unnecessarily charged in the Bill why I have a Billing Discrepancy in my current Bill and why my call drop and Network Issue is not resolved why that Executive Avinash is Harassing me continuously with his other colleagues who are calling me from different numbers why?

Regards
Vaibhav Tyagi

--- On Fri, 23/9/11, VAIBHAV TYAGI <[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: Fw: REMINDER TO AIRTEL TO REPLY TO MY EMAIL ITS MORE THAN 24 HOURS ([protected])
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Received: Friday, 23 September, 2011, 1:16 AM



--- On Fri, 9/9/11, VAIBHAV TYAGI <[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: REMINDER TO AIRTEL TO REPLY TO MY EMAIL ITS MORE THAN 24 HOURS ([protected])
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Received: Friday, 9 September, 2011, 9:08 AM

Hi Team,

Today again I received a call from Airtel number [protected] and executive told his name Abhishek and he asked me why I called customer care numerous times yesterday. When I asked him from where he is calling he told he is calling from 121 and when I asked him do u know Avinash who abused me he said Yes he is our senior and he is also in 121customer service. What is this happening Airtel? Why I am repeatedly receiving calls from other mobile numbers why not from Airtel's valid service number which is [protected], it seems my data is shared to third party without any notice, Its a Data Protection Act,I will file a case in the court against Airtel for sharing my data to third party, I am warning Airtel to stop this Illegal ppractises else my last step is to Approach Media.

Regards
Vaibhav Tyagi

----- Forwarded Message -----
From: VAIBHAV TYAGI <[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Thursday, September 8, 2011 5:41 PM
Subject: MENTAL HARASSMENT DONE BY AIRTEL REGARDING ([protected])



Hello Team.

This e-mail is in regards to my Airtel number [protected].

This is to inform Airtel that I have rAir telld abusive call from Airtel Executive Avinash who told that he was calling from network team on 18th August he used very abusive words on call and abused me a lot and he was calling from number [protected] same time I called Nodal Desk and narrated the same to Poonam Pandey and she assured me she will escalate the Issue to higher management that day Avinash Told me that "TUJHE KUCH SAMAJH NAHI AA RAHA NA DEKH MAI TERE SATH KYA KARTA HOON JITNA TUJHE AIRTEL SE ADJUSTMENT MILA HAI SARA CANCEL KARWATA HOON AB DEKH TERI KYA HALAT KARUNGA MAI YAHASE BAITHE BAITHE" and he also abused me with other bad words on call. Is this the way Airtel behaves with its customers? The adjustments which was given to me every month was regarding my network issue that my calls got dropped my voice breakage issue and top of that non coverage location everytime when I call Airtel regarding this issue I am always given a same excuse that new site is planned in my Area which will get installed shortly and atlast I have to suffer.

Inspite of continously complainning to Nodal Desk I recieved a call on 21st August from the same number [protected] and Avinash was on the call however he was using the other name NITIN KUMAR I recognised his voice than he said " AGAR TUNE PEHCHAN HI LIYA HAI TOH SUNN ABHI TERA Rs 500 KA REVERSAL KARAYA HAI JOH TUJHE AAJ PATA CHAL GAYA HOGA AUR NEXT BILL MEIN DEKH MAI TERE SATH KYA KARWATA HOON" .

My question to Airtel is that is this the way Airtel behaves with its customers in such unprofessional way, why such uneducated employes are hired by Airtel to abuse customers? Adjustments which was given to me every month were all justified as I am facing a lot of issue with non covergae location and call drops issue is very frequent on my connection, all the adjustments which was given to me are shown in the bill how can they be cancelled anytime, this is not the way to behave, it is a very stupid act which Airtel is following in this month's bill I have recieved a Reversal of Rs 1248 for all the adjustments if it is not removed I will not sit quiet, Airtel is following unappropriate practices Its a MENTAL HARRASMENT which Airtel is doing with me I have gone under High Depression. First I have recieved such Abusive calls from Airtel and than my justified adjustments are cancelled.

Its very hard to digest that Airtel is behaving in such worst way.My Second question is why these Nodal Desks and Amplette desk are made for when the executives sitting on them fool the customer they even don't fulfill their commitment, on 22nd August I called up Amplette desk and narrated the same Issue to MONIKA she assured me that she will escalate the issue and will look into the matter and will get back to me in 48hrs however she never turned up after that I again called Amplete desk twice to speak to her and I was told that she will call me back with in two hours however she never called from last 3 days I have called numerous times to Nodal Desk to customer care and also to Amplette desk however no one has given me a valid answer, now where should I approach, Airtel services has gone worst these days, in my life my First connection when I started using cellphone was Airtel that point of time services and network of Airtel was the best as compared today it is the worst.

Team I need valid answer for all my Issues which I have drafted in this email, will not leave it as I have all My Bills in which Adjustments have been Given in the past and its my request to Airtel to employ responsible executives on AMplette desk and Nodal Desk as I have lost all my trust on them as they try to fool the customer by giving false excuses and Please look into that Abusive call Issue seriously if it has happened with me it can happen with any Airtel Customer.

REGARDS
VAIBHAV TYAGI

Atlast today in the evening I recieved a call from Airtel Executive Rahul from Airtel Corporate Office however I am not happy the way he was trying to save Avinash and he also said that Airtel is not responsible for any call which was made to you in the past by any executive with their personal number first he was denying the fact that Avinash din't even called up on 18th August he was not able to check that after some efforts he said that Yes he could see Avinash called me on 18th August however the way he spoke on call I am not at all satisfied he was too diplomatic on call and was trying to save Airtel and the Harssment and pain which I have faced in the past from Airtel he din't took any responsibilty for that from Airtel's end and he also said he need 4days more to check this Issue and also asked me what I want from Airtel now?when I told him that action should be taken against Avinash for his misbehaviour on call which he made to me on 18th August and my billing discrepancy should be resolved the charges of Rs1248 which is mentioned in the bill unnecesarily should be removed and explanation should be given regarding the same why they are on the bill and they should be explained completely on the bill not by just writing ONE TIME CHARGE and charges are appearing I need complete explanation from Airtel than he replied "Kiski Naukri pe baat aa rahi hai aur hum koi action lenge toh woh internal hoga apko nahi batayenge" My question to Mr Rahul is these words what he said to me I have heard from Nodal officers as well as from Appellate officers however till now no action is being taken and the emails which I have wrote to Airtel in the past none of them has been replied till now and if action have been taken in the past then why those executives are still troubling me they are Airtel Partner's they are not directly from Airtel, So Mr Rahul don't give this unnecessary excuses take some necessary action.

Regards
Vaibhav Tyagi

Mr Rakesh Ranga,

Its more than a month this Issue started on 18th August, Airtel is just trying to fool me and all unnecessary execuses are given to me by customer care including Nodal officers and Ampellate authorities, if you will check the details of my connection you will come to know how many calls I have made to Airtel authorities in the past the number will cross more than hundred but I am sorry to say Airtel always took my Issue for granted you cannot even think in how much Pain I am in right now top of that none of my emails which I have sent to Airtel in the past were never replied inspite after sending reminders to Airtel to reply on my email, if you will check you can see I have sent email to Airtel authorities on 8th September as well as on 9th September, top of that I have faced Harassment from Avinash including his other colleagues how Can my Number is been revealed to third party.Its a Data Protection Act.

This is not acceptable at all and top of that I am not happy with the way Rahul Sinha spoke to me yesterday he called me up from Airtel number [protected], he was not taking any responsibility from Airtel's end and din't even let me speak on call and he was continously trying to save Avinash, I am under continous mental harassment and emotional pain, his call was a great nuisance to me and added pain to my sufferings. and the worst thingh he said to me was he will help me to port out my number to other service provider i, what is this Mr Rakesh how could he say that?

This is Enough Mr Ranga please look into this Issue seriously. Next time If anyone calls me from Airtel he should be sound enough to communicate with me I don't want to listen to anymore nuisance call like Rahul Sinha's call.

Regards
Vaibhav Tyagi

Mr Rakesh Ranga,

Its more than a month this Issue started on 18th August, Airtel is just trying to fool me and all unnecessary execuses are given to me by customer care including Nodal officers and Ampellate authorities, if you will check the details of my connection you will come to know how many calls I have made to Airtel authorities in the past the number will cross more than hundred but I am sorry to say Airtel always took my Issue for granted you cannot even think in how much Pain I am in right now top of that none of my emails which I have sent to Airtel in the past were never replied inspite after sending reminders to Airtel to reply on my email, if you will check you can see I have sent email to Airtel authorities on 8th September as well as on 9th September, top of that I have faced Harassment from Avinash including his other colleagues how Can my Number is been revealed to third party.Its a Data Protection Act.

This is not acceptable at all and top of that I am not happy with the way Rahul Sinha spoke to me yesterday he called me up from Airtel number [protected], he was not taking any responsibility from Airtel's end and din't even let me speak on call and he was continously trying to save Avinash, I am under continous mental harassment and emotional pain, his call was a great nuisance to me and added pain to my sufferings. and the worst thingh he said to me was he will help me to port out my number to other service provider i, what is this Mr Rakesh how could he say that?

This is Enough Mr Ranga please look into this Issue seriously. Next time If anyone calls me from Airtel he should be sound enough to communicate with me I don't want to listen to anymore nuisance call like Rahul Sinha's call.

Regards
Vaibhav Tyagi

Airtel mobile service provider — FRAUDLANT PRACTISE AND REFUSING ADDRESSAL OF COMPLAINTS

MR Sunil Mittal,

What is this Happening in Airtel , none of my emails are responded till now, after sending continous reminders, Airtel's customer service has gone pathetic.

Now I think I should Approach Government Body as my emails are also not reverted.


Fw: WILL AIRTEL LOOK INTO MY ISSUE SERIOUSLY OREMINDER TO APPELLATE DESK TO REPLY TO MY EMAIL WHICH I HAVE SENT ON 27th September2011REGARDING MENTAL HARASSMENT I AM FACING FROM AIRTEL AUTHORITIES ([protected])Saturday, 1 October, 2011 1:22 AM
From: "VAIBHAV TYAGI" <[protected]@yahoo.com>Add sender to Contacts
To: "appellate" <appellate.[protected]@airtel.in>
Hi Team,

Why Appellate desk is not responding to my previous email which I have sent on 27th September 2011, its more than thrre days and I recieved acknowledgement email from Airtel Appellate desk on the same day confirming that I will recieve the reply in next three days, three days have already passed what is Airtel doing? Why Airtel is not replying?

Regards
Vaibhav Tyagi

--- On Tue, 27/9/11, VAIBHAV TYAGI <[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: WILL AIRTEL LOOK INTO MY ISSUE SERIOUSLY OR I HAVE TO FORWARD THIS ISSUE TO TRAI REGARDING MENTAL HARASSMENT I AM FACING FROM AIRTEL AUTHORITIES ([protected])
To: appellate.[protected]@airtel.in
Cc: [protected]@in.airtel.com
Received: Tuesday, 27 September, 2011, 10:29 PM




HI Team,

Why Airtel is just trying to fool me by giving unnecessary excuses why I am not getting a genuine reply from Airtel regarding mental harassment done by Airtel Authorities including Airtel Executive Avinash with his other collegaues, I am warning Airtel to look into this issue seriously, else I have to carry it to the Next Level.

On Friday 23rd September I called Appellate desk and I had a word with Appellate Officer Anuradha I narrated the complete Issue to her and she assured me that she will look into this issue and will give me a call back on Monday however after calling 3times to apellate desk yesterday and requesting executive to call Anuradha on call I was told that she will definately call me back within 2hours but I am sorry to say she din't called me back, I want to ask Airtel is this type of customer service Airtel provide to its customers?

Its pathetic customer service provided by Airtel, I am again warning Airtel to look into my issue seriously as its height now and I will not tolerate any misconduct in my issue anymore its been so long that I have not received any genuine reply from Airtel regarding this issue.


Regards
Vaibhav Tyagi
[protected]



From: VAIBHAV TYAGI <[protected]@yahoo.com> [mailto:VAIBHAV TYAGI <[protected]@yahoo.com>]
Sent:[protected]:43 PM
To: sunil.[protected]@bharti.com; apellete.[protected]@airtel.in; care.[protected]@airtel.in
Cc: [protected]@in.airtel.com
Subject: MENTAL HARRASMENT DONE BY AIRTEL REGARDING ([protected])


Hi Team,

Yesterday again I have received a call from Airtel Mobile Number [protected] and executive told his name Prashant and he asked me a silly question why am I calling Customer Care for Billing Discrepancy Issue of Rs1248 and when I told him that I don't want to speak to him as I was afraid that he was not calling from Airtel Service Number [protected] from where customer receives call whenever they have issue he was using his personal number than he replied I have all your details and I am calling from 121 customer care than I asked him do u know Avinash he said he is sitting next to me and he is our team member.

What is this going on Airtel why I am receiving such harassment calls repeatedly after continuously complaining to Airtel about this issue and this is my third email however I have not received any feedback from Airtel for my last two emails in the past which are also attached to this email.

Why I am continuously being Harassed by Airtel, I want answer from Airtel and why My issue is taken for granted what is the Nodal and Apellete desk doing when I have reported this issue to them several times Why I am being unnecessarily charged in the Bill why I have a Billing Discrepancy in my current Bill and why my call drop and Network Issue is not resolved why that Executive Avinash is Harassing me continuously with his other colleagues who are calling me from different numbers why?

Regards
Vaibhav Tyagi




-- On Fri, 9/9/11, VAIBHAV TYAGI<[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: REMINDER TO AIRTEL TO REPLY TO MY EMAIL ITS MORE THAN 24 HOURS ([protected])
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Received: Friday, 9 September, 2011, 9:08 AM

Hi Team,

Today again I received a call from Airtel number [protected] and executive told his name Abhishek and he asked me why I called customer care numerous times yesterday. When I asked him from where he is calling he told he is calling from 121 and when I asked him do u know Avinash who abused me he said Yes he is our senior and he is also in 121customer service. What is this happening Airtel? Why I am repeatedly receiving calls from other mobile numbers why not from Airtel's valid service number which is [protected], it seems my data is shared to third party without any notice, Its a Data Protection Act,I will file a case in the court against Airtel for sharing my data to third party, I am warning Airtel to stop this Illegal ppractises else my last step is to Approach Media.

Regards
Vaibhav Tyagi

----- Forwarded Message -----
From: VAIBHAV TYAGI <[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Thursday, September 8, 2011 5:41 PM
Subject: MENTAL HARASSMENT DONE BY AIRTEL REGARDING ([protected])



Hello Team.

This e-mail is in regards to my Airtel number [protected].

This is to inform Airtel that I have recieved abusive call from Airtel Executive who told his name Avinash on call and told me that he is calling from network team to check my call drop and network issue Avion 18th August he was not all profeesional on call and used very abusive words on call and abused me to the depth and he was calling from number [protected] same time I called Nodal Desk and narrated the same to NODAL officer Poonam Pandey and she assured me she will escalate the Issue to higher management that day Avinash Told me on call "TUJHE KUCH SAMAJH NAHI AA RAHA NA DEKH MAI TERE SATH KYA KARTA HOON JITNA TUJHE AIRTEL SE ADJUSTMENT MILA HAI SARA CANCEL KARWATA HOON AB DEKH TERI KYA HALAT KARUNGA MAI YAHASE BAITHE BAITHE" and he also abused me with other bad words on call. Is this the way Airtel behaves with its customers? The adjustments which was given to me every month was regarding my frequent call drops and also regarding my non coverage location and top of that whenever I call Airtel regarding this issue everytime I am always given a same excuse that new site is planned in my Area which will get installed shortly and atlast I have to suffer.

Inspite of continously complainning to Nodal Desk I recieved a call on 21st August from the same number [protected] and Avinash was on the call however he was using the other name NITIN KUMAR I recognised his voice than he said " AGAR TUNE PEHCHAN HI LIYA HAI TOH SUNN ABHI TERA Rs 500 KA REVERSAL KARAYA HAI JOH TUJHE AAJ PATA CHAL GAYA HOGA AUR NEXT BILL MEIN DEKH MAI TERE SATH KYA KARWATA HOON" .pan>

My question to Airtel is that is this the way Airtel behaves with its customers in such unprofessional way, why such uneducated employees are hired by Airtel to abuse customers? Adjustments which was given to me every month were all justified as I am facing a lot of issue with non covergae location and call drops issue is very frequent on my connection, all the adjustments which was given to me are shown in the bill how can they be cancelled anytime, this is not the way to behave, it is a very stupid act which Airtel is following in this month's bill I have recieved a discrepancy of Rs 1248 in my latest bill if it is not removed I will not sit quiet, Airtel is following unfair trade practices Its a MENTAL HARRASMENT which Airtel is doing with me I have gone under High Depression. First I have recieved such Abusive calls from Airtel executive Avinash and than I have faced a huge discrepancy in my latest bill .

Its very hard to digest that Airtel is behaving in such worst way.My Second question is why these Nodal Desks and Applette desk are made for when the executives sitting on them just fool the customer they even don't fulfill their commitment they never keep thier words, I called up Appellete desk and narrated the same Issue to PIYUSH JAIN and he assured me that he will look into this issue and will give me a call back within 48hours and also assured me that he will escalate the issue to higher authorities in Airtel and will look into the matter and will get back to me in 48hrs however he never turned up from last 3 days I have called numerous times to Nodal Desk to customer care and also to Appellete desk however no one has given me a valid answer, now where should I approach, Airtel services has gone worst these days, in my life my First connection when I started using cellphone was Airtel that point of time services and network of Airtel was the best as compared today it is the worst.

Team I need valid answer for all my Issues which I have drafted in this email, will not leave it as I have all My Bills in which Adjustments have been Given in the past and its my request to Airtel to employ responsible executives on Appelette desk and Nodal Desk as I have lost all my trust on them as they try to fool the customer by giving false excuses and Please look into that Abusive call Issue seriously if it has happened with me it can happen with any Airtel Customer.

REGARDS
VAIBHAV TYAGI

Airtel authorities are least bothered and even don't reply.

Regards
Vaibhav

Mr Rakesh Ranga,

I had enough of it from Airtel, just stop fooling me you people are just posting anything, fact is that Nothing has been done till now, nor ia m getting the good service network issue is still the same, every day there are frequent call drops top of that Airtel Appellate Desk told me That Airtel Presence are interfering and not letting us take any action, Is this the way You people sitting in Airtel Presence team deal with your customers Issues?, Your false comment on this portal has added pain to my sufferings I have not recieved any explanation in written from Airtel authoroties to the emails I have sent to them, your Airtel Team is useless you people just take your customers complaint for granted, please stop posting these false comments and take some necessary action.

Whatever step has been taken just explain in Detail here itself on this Portal.

Regards
Vaibhav Tyagi

My issue is still not resolved, Airtel is a cheat company.

My issue is still not resolved its been 3 months now, Airtel is the worst service provider.

To the person concerned:

I am writing this number because of the rode behavior of your Appelate officer in Chandigarh. I sent below email to the appellate officer on 5th Oct ( Friday):

Hi,

Number- [protected]

My number has been temporarily suspended since evening without any intimation.
This is a matter of serious concern as I have lost my business because of this.
Airtel didnt have the courtesy to intimate their clients. This is ridiculous
and very devastating.
I am on phone with Airtel reps for the last 2 hours and they are just saying
that we cannot help you. Last guy informed that the issue is because of the
documentation not completed.
I want to know if documents were not verified, how can you guys give a number
to customer and get it activated.

This should be taken care in the first go and not after customer uses there
number for couple of weeks. I was using Vodafone and there was no problem with
that, still, i am wondering why did I listen to one of my friend who suggested
to go ahead with Airtel. Horrible service and no commitment towards work and
service!!! WoW

You are my last hope to get this issue resolved at the earliest; else I will
have no choice then to go to the consumer court. I want this number to be
activated today and if possible, right now. I cant bear this loss and if Airtel
is willing to do so, let me know.

There are no personal regrets but as an organization, Reps should have taken
proper ownership and should have got this resolved at the same time which no
body did and now I have lost my business because of this.

Looking forward to hear from you at the earliest.


Thanks,
Gaurav Nijhawan

Since I was in the urgent need of the phone at that time, tried calling Airtel customer service for atleast a temp fix and they assured me that you need to deposit the documents again to the dealer and your number will be activated. When I went to dealer, they tried but of no vain and said that number will be activated on Tuesday. Without any intimation, how can Airtel disconnect my number??

I kept on trying for complete Saturday looking for different people in Airtel. Finally got hold of the Distributor in Chandigarh who is a gem of a person. He kept me updated about the exact status and the reason why number was barred (dealer did not submitted the documents). Finally, he took all the pains and got my number activated over the weekend to which I am really thankful.

Today, I received a call from Appelate officer ( Number- [protected]). She being at a higher position did not have the courtesy to ask what was the issue ( Shame on that ). She just mentioned that your number seems to be working fine and it was never disconnected from there end. I just ask her, do you actually know what I have gone through since Friday and how much effort I have to put in to get this number activated for which she was least bothered as she was in a hurry to complete the call. I repeated Myself thrice but of no vain. Finally, she just said it seems your issue is resolved and I am disconnecting the call which is ridiculous and frustrating.

How can Airtel have such Appelate officers???? I have simple lost trust in Airtel. Never going to recommend this to anyone. Horrible and Pathetic service!!!


Regards,
Gaurav Nijhawan

AIRTEL DIGITAL TV — not install long 7 month delay

tooday i am ricive bellow mail
but still this dau no installation
air tel degital tv



Dear Mr. Ranjandev,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding installation issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that your complaint has been forwarded to the
concern department for the order booking and installation issue that you are
facing. The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to a
long and fruitful association with you.

Regards,
Salma.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

Airtel DTH — Paid for Airtel DTH connection but installation pending. Request for refund.

I have booked for a Airtel DTH connection on 04-Oct-2010 via customer care number[protected]. I have made a payment through customer care via IVR using my card for Rs 3590/-. The payment has been made on the same day and the transaction ID is 11136881. TIll now I have not received my customer ID or any other communication related to the installation. During the time of booking I was told that the installation will be made with in 48 hours.

I called customer care to request for assistance 8 times and got the following responses.
1. The Agent will call you with in one hour (3 times).
2. Installation will be done today.
3. Our supervisor team will call in with in an hour.
4. Try contacting the dealer directly nearest to your location. ( which I dont have the information, after etting the contact numbers of the nearest dealers, the numbers are not in use / switched off )
5. When I asked for refund, the call hung up.

All I was expecting is the tentative date of installation so as to plan my activities. With the services and responses I have got, I do not want to be a part of Airtel DTH.

I am putting this compliant in this forum to request for refund for my Airtel DTH connection.

I am Venkatesh and the registered contact number used for booking my connection is [protected].

Many thanks, Venkatesh
[protected].

Hi,

I had first called up airtel dth 12150 to know on the dth details and they promised me that I would get the installation with in 48 hours of payment.
I believed this and did the payment online (19/10/2010). I now get a call saying that it will only be done only on 25/10/2010.

The customer ID given to me is [protected].

This is cheating in all sense!! I want to request for refund if I dont get the installation done in 48 hours. i.e before 8 pm 21/10/2010

Airtel DTH — No connection or communication after 48 hrs of payment

I have purchased AIRTEL DTH connection on Sept 19, 2011 through online with assistance from Lalit goswami ([protected]) - vriti-interactive.com agent lalit.[protected]@vriti-interactive.com

My order id is 3964525 i have paid online if needed i can give you the transaction id from citibank

I am informed that AirTel representative would be calling me soon and the CUSTOMER ID would be communicated through mail.
But there has been no communication from AIRTEL till now.

On suspicion, I tried googling with " AirtelDTH ConnectIndia" and was surprised to see that many have reported Fraud dealing with DTH packages very similar to my case.
Now I am more worried as the person who sold me this online is not answered mail/call and I have sent mail to the Airtel customer service division ([protected]@airtelindia.com,DTH.[protected]@in.airtel.com and [protected]@in.airtel.com), but no response till now.
I didnt expect this from AIRTEL.. Please take this complaint and also let me know when i will be getting my connection.

Thanks & Regards,
Karthik Kuppan
[protected]@live.com
[protected]@gmail.com

Its resolved thanks

respected sir,
i am vinod aher using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details for 1st janwary 2009 to 15th september 2009. if possible as soon as early send me incoming and outgoing details detail. in mail ID in [protected]@gmail.com & vinod.[protected]@rediffmail.com

thank you.

Respected sir,
i am krishna using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details from last 2 months how i can i get it i ill be waiting for ur replay??

Ramesh — i want incoming outgoing details

sir sand me my incoming outgoing details on[protected] to[protected] my numeber [protected] plz sand my email; [protected]@gmail.com

Respected Sir
I am Ramesh Garg using Aitel's Prepaid Connection with no. [protected]
and I want incoming and outgoing details for last three months till date 23/9/2011. Kindly send the details to my
yahoo mail id "garg.[protected]@yahoo.com"
Or to my address "B-2/408, Yamuna Vihar, Delhi-110053"
Please do the needful as soon as possible as i strongly need it urgently.

Thanking You
Ramesh Garg
[protected]

Supermodels club package — unwanted service and deduction from balance

its been three times that rs.10 has been deducted from my account for some supermodel club package which I haven't subscribed for so plz tell me how to unsubscribe such service in tata docomo

AirTel — unwanted service starts automatically and deduct balance

i have airtel prepaid sim that no. is [protected] automatically unwanted service starts and deduct my balence i dont know why only airtel did this kind of shock tactics i am using other than airtel but still i am not facing problem on that if service is like that i will leave airtel .

TRAI should look into this automatic service activations without consent. Every once in a while such services get activated on my number and I have to call the CC to get them removed (usually happens when accessing sites like Buzzfeed and Diply, sometimes the torrent sites), the CC person is usually helpful and deactivates the same. However I wonder happens to people who don't really understand and check their bills and text messages. They are the real targets!

AIRTEL DTH HD — Sorry state of affairs

Absolutely pathetic customer service!
I have been using Dish T.V for almost 5 years now and was extremely satisfied with their service I ade a big mistake by changing over to Airtel. I got a Airtel HD DTH connection when i bought a LCD television n 13th Aug from Vashi. On 18th August one representative from Airtel called me to activate my connection,by recharging for rs 750/-. I did the recharging and was told that my dish and STB would be installed asap. Cust ID [protected]. There started my problems, till the 22nd Aug nothing happened, despite me making umpteen calls to various people, including the rep who asked me to recharge initially and service center and even the service engineers. On 22nd, two guys called me and came to install my Dish, but no STB, they said since it was an HD connection , they didn't have STB in stock, on 23rd night around 10.00pm finally my STB was installed. I kept asking the guy what package would be activated, he didn't seem to know much, he made a few calls to the customer center and some channels were activated.To my surprise the package the activated was a rest of India package and not a South package that i wanted. (I learned this on 30th Aug). I then made numerous calls to call center and was advised that if I recharge for Rs 364/-,I would receive all the channels I wanted.I wasn't convinced so I called up again. Nothing happened even after speaking to a supervisor by the name Rahul, who had promised to change my package from ROI to South. I recharged for 365/- on Saturday the 28th August morning around 11.00am. I got an SMS stating that my channels would be activated in 45 minutes. No change took place till the evening, when I again called up to speak to a manager who promised to activate the service by 10.00pm. He said there were some technical errors. Next morning i,e on Sunday the 29th I was surprised to find most of the channels working except the Malayalam package. I again called up and spoke to an Agent named Sujatha, who asked me to call back after 5 hours to activate my Malayalam package, in between she also told me my balance had gone into the negative, but she will look into the same.I again made a call in the afternoon to speak and my call was cut, finally I was able to get through to a manager named Bikas, who promised to activate my Malayalam channels. In the meanwhile my Tamil package was deactivated, without any information. I have since made calls on the 30th Aug and 31st Aug and the only answer that i get is your balance in in negative, my question is why is nobody ever bothering to check with me as to what is the package I want and advise accordingly. Eve last night I spoke to a back end guy from bangalore , who promised to look into the matter and call me back. My wait continues..... I have decided to go back to my Dish T.V who have offered me Fantastic service for all these years. My advice to all on this forum, go for AIRTEL only if you want nightmarish customer service! AIRTEL SUCKS.. This will be my Last AIRTEL Product ever... The Dish and the STB this evening will go to my Garbage bin for sure...

• I was happy at Airtel's immediate response, as follows, to my complaint inserted in "Consumer Complaints: Indian Consumer Complaints Forum" on the same day of my complaint..

• I got a phone call promptly on Saturday, the 24th, from one of the staff members of Airtel, Delhi, conveying verbally my allotted ID No.& added that the installation would be positively affected immediately & at any cost, not later than Monday, the 26th.

• Today is Wednesday, the 28th.The installation has not been done. None from airtel have bothered to phone me up. At least, I expected a phone call from Airtel, explaining the reason for their not having installed on 24th & as to when Airtel would actually install. On the contrary, Airtel Delhi did not even respond to my repeated phone calls yesterday to the same No from which I had got a phone call on 24th.

• I thought only Airtel Franchisees M/S vriti - interactive & Connect India are unprofessional. Now, I find Airtel no better- belong to same unprofessional league. The three seem to be a cartel of giving all details, insisting on advance full payment, on line, & then once paid, just don't bother to receive phone calls, go on assuring that prompt action would be taken on installation & activation, but actually not taking any action. Airtel, take care only to insert their response against the consumers complaints in Consumer Forum. This is just a lip service to safeguard their reputation. They don't respond to the same grievance addressed to their official grievance id "[protected]@in.airtel.com". They are least bothered about their responsibility/obligations towards customers. Had I seen the enormous number of complaints against Airtel DTH in consumer forum before actual payment, I would never have decided to go in for Airtel DTH. Now, having-gone in for it, I am repenting .I am duped.

• I find Consumers have waited endlessly. For those who have followed up with repeated complaints, Airtel have given ref, No/Id No. After quite a no of follow ups, they have installed. Then consumer have been waiting endlessly for activation.

• This is the sorry state of affairs of a very big multinational, having international presence. Airtel should take into account, the fact, that they have become international only with Indian customers support & money.

• Now I doubt whether the person who phoned me on the 24th is really an Airtel staff or he too is a fake. The id no has been conveyed only verbally & not in writing by EM. There is no action for installation/ activation.

• I cannot go on repeatedly following up/ waiting endlessly for Airtel to act, as I want to enjoy DTH reception earliest. I thought I will enjoy Airtel DTH on 22ndh (within 24/48 hours as promised). Now, I feel I will never get Airtel DTH installed anytime, leave alone anytime in the immediate future.

• Now, I have decided to go in for an alternate DTH service provider & hope that they too would not be like the unprofessional Airtel.

• Is it too much to expect Airtel to reimburse me back the advance, full money paid of Rs, 7800/-?

• I am cautioning all persons wanting to go in for DTH- be very careful if you are deciding to go in for Airtel DTH!!

G.R. Rajagopalan.
Address/LL& Mob No is the same as the forwarded mail.

I had requested for disconnection of my Airtel landline connection[protected] on 23rd of July. A person from Airtel and took the instrument and asked whether it should be transferred to anyone's name or cancelled. For that we told please cancel the connection.
After few days I get a bill from Airtel saying my connection is shifted to a person called Amruth Kashyap whom I dont know but strangely address remains same.
Many queries to Airtel remain unanswered.
Then in the month of October I get a legal notice from Airtel to fill the bill.

Hi,

My airtel landline number is[protected] is dead. Could you repair it asap.


regards
air concept
1-a industrial area, govindpura
bhopal

Airtel Landline — Airtel Landline dead

Dear Sir,

Our Airtel Landline number is not working(dad). Kindly send some ASAP to keep this active. The details are below.

1. [protected]
2. Account No[protected]
3. Address – Sco-24, Basement, Huda Market, near OM Sweets
Sector-31, Gurgaon



Regards,
Pramod Kumar
[protected]

our telephone no.[protected] is dead please repair this number

Our Airtel Landline number is STD is responding busy .Kindly send some ASAP to keep STD active. The details are below.

1.[protected]
2. Account No[protected]

I had a postpaid connection, my mobile no was [protected] at Agra
I have surrended my mobile on 23rd june 2008 at Agra cell phone, kamla nagar Agra.
But till now my total refundable amount is not refunded also they have froadly activated my account while I have a written surrender application also I have submittet my sim card at that store at surrender time.
Sir, why my security money and extra payment money is not returned me.
Pls give me back my claim and stop billing of that no which I have already surrended. Its more than 2 months gone, Pls clear my account soon.

Smer Jain

An Airtel agent came to my house and promised a broadband connection within 2 weeks and asked me to issue a cheque for Rs 799. I issued a cheque from my citibank account (cheque No 336984) which was deposited in Airtel's account on 4 June 2011. Later the agent told me that I would not get the connection, so I asked for a refund of my money. I have called the agent several times but he just promises me that the money will be refunded. I have been chasing him for more than a month.

Please help.

My Contact details are
Ph: [protected]
C9, Pradhan Pelican, Avani Shringeri Nagar, BTM 6th Stage, Bannerghatta Road, Bangalore -560068

I have also sent you a mail at [protected]@in.airtel.com

Can you please give the details of the resolution please.

Hi,

I would like to know the status of my complaint. You said that my complain has been resolved, but you have not given me any details of the resolution. I haven't received my money back yet.

Thanks for resolving the issue

Had placed an order online for a no frills installation of airtel DTH,but when the so called site engineers came they started demanding money for the cable .i requested them to cancel the connection but they are yet to refund the amount . If you call the customer care they will ask your permission to transfer the call and then cancel the line .

I wanted to put rate cutter online for Rs. 235. My Airtel number is [protected]. But unknowingly I recharged a different number [protected]. This happened on the 3rd of this month, at 09:27 am. I called the Airtel customer care service for 2 days with no result. Initially they said they would resolve and help me give me back my recharge but then they said it can&#039;t be done. Please do help. I request you.

No action yet...

On 01 April 2015, I tried to recharge my Airtel ([protected]) with Rs. 348 (3gb of 3G). In spite of the fact that Rs. 348 was debited from my SBI Account, the 3 GB data wasn&#039;t correspondingly credited. I got an sms which says:
&quot; Your airtel mobile [protected] online recharge txn ID[protected] of Rs 348.00 has been initiated. Please keep the txn id for future reference&quot;.

So, I urge Airtel to refund the debited amount at the earliest.

Thanking you,
zalengam

On 01 April 2015, I tried to recharge my Airtel ([protected]) with Rs. 348 (3gb of 3G). In spite of the fact that Rs. 348 was debited from my SBI Account, the 3 GB data wasn&#039;t correspondingly credited. I got an sms which says:
&quot; Your airtel mobile [protected] online recharge txn ID[protected] of Rs 348.00 has been initiated. Please keep the txn id for future reference&quot;.

So, I urge Airtel to refund the debited amount at the earliest.

Thanking you,
toni

I have done a recharge of 88 to avail a sms pack for 30 days. But the sms pack was not been activated from your side. I have checked the website airtel.in before making a recharge. Either your website information is worong or you are misleading the customers. I even made a call to 198 to raise my complaint, they directly told it is your mistake and forget the money. There would be no. of similar cases to millions of airtel customers. I hope it is not a corporate strategy to make huge profit. I hope you will consider the same and refund my money as soon as possible. Please let me know if you have any questions.

...

I have done a recharge of 88 to avail a sms pack for 30 days. But the
sms pack was not been activated from your side. I have checked the
website airtel.in before making a recharge. Either your website
information is worong or you are misleading the customers. I even made a
call to 198 to raise my complaint, they directly told it is your
mistake and forget the money. There would be no. of similar cases to
millions of airtel customers. I hope it is not a corporate strategy to
make huge profit. I hope you will consider the same and refund my money
as soon as possible. Please let me know if you have any questions.
My airtel no :- [protected]