Airtel Complaints & Reviews

My Air Tel No- [protected] not working right now, I visit Airtel cust. centre Uttam Nagar Office ND-110059.Suddenly my SIM inactive without any information Reply is ur verification not clear.ur connection will be closed next 7 to 10 day than u r come with ID, ADD & a photo. proff than u r connection Activate next 7 to 10 working days.

I regret to say that the response and actions from Airtel in this regard is not satisfactory and inefficient

pls solve my problem As soon As.
Regards
Mohmmad Rashid
Email Id- mohd.[protected]@gmail.com
Mobile No-[protected]

Hi Rakesh,

My number got activated today after submitting my document proofs.

But there is a deduction of approx .15rs from my account without any valid reason.

After calling customer care i understood that it has been deducted for some Airtel live which i never availed for.

That too it is deduced for those inactivated days also.

I am charged even for calling customer care.

I am very sorry to say that there is complete lack of transparency between Airtel and the customers, by which, it is clear that Airtel is making fool of there customers.

I don't know how to escalate this now, so seeking your help.

Regards
Pradeep
Disappointed customer
[protected]
[protected]

Dear Rakesh,

Yet to receive a response from your team so far...



regards
Pradeep
[protected]

AirTel — Product Not installed

Dear All,
I wanted to install Airtel DTH at my home. For that, I contacted to Vriti Infocom and Vriti's Executive Mr. Sharad Dixit suggested me to do online payment of amt 1650 and he told me that same day my DTH ll be installed.
I paid this amount throgh my credit card and done the online payment on 4th March 2010.
After doing the payment, I was contacting with Mr. Shard Dixit to install it at my home but I was not getting any response.
Till 10th March no body was able to give me the response, even I gave a request for installation in customer care also.
So it was my 1st bad exp with Airtel that How airtel ppl commit and how they respnse?

After that on 12th March, Airtel Eng. Mr. Sanjay Rana come to my home to install DTH.
They checked my TV and found that there was no audio/video system in my TV. Then Mr. Sanjay Rana told me that he ll install it but by using RFB cable, but 200 rs will be charged.
I asked to give a reciept for 200 Rs the Sanjay Rana told me that its not the company product but then keep in their pocket and its personal.
After this I denied to do any installation at my Home and then I found that How Airtel Engrs sale non Airtel product after wearing the airtel dresses. It was my 2nd bad exp that How airtel executives can demand extra money for installation AND can sell non airtel products?
After that I decided for cancelled my order.
I called to customer care and registered a complaint about all these ppls and give a request for cancelling my order and also for refund my money.
compaint numers are 215831,2163692.
On every complaint, It was told to me that with in 4 working days my money will be refund.
But Till now there is nither installation of DTH nor I have got my money back.
One month have completed and so many complaints I have done and every time I get reply mail from them that with in 4-5 working days, They will provide the resolution.

If you have any query please call me @ [protected]

thanks
my product is installed at my location

I had 3 connections from Airtel registered under a Corporate Name. Due to the company getting dissolved, I placed a request for closure of services in December 2012 as I had opted for 2 new numbers, again from Airtel. The new numbers got installed immediately and I called the Customer Care of Airtel requesting them to close the earlier 3 connections and asked them to collect whatever amount was due on those numbers. They informed me that the retention team would call me for this and I informed the retention team too that due to the company getting dissolved, I want the 3 numbers to be deactivated. The representative informed me about the outstanding on all the 3 numbers and asked me to pay it to their collection agent. I made payments against all the 3 numbers ensuring that I paid 1 rupee extra on each bill so that there is no disparity in future. I was informed that the closure letter would be sent to me, subsequently. No closure letter arrived.

In January, 2013, I got a call from their collection department informing me that an amount of Rs. 341/- each was pending on 2 numbers. I informed the person that I had already paid whatever was due and had requested them to disconnect the services. The agent requested me to pay this due amount and he would adjust it against my new numbers, which I did.

Now, since April, 2013, I have been receiving calls from Airtel's collection department asking me to pay dues against those 3 numbers and each caller gives me a different amount and they are not only rude but abusive, too. None of them is ready to understand the problem and all they have to say is that since you do not have a closure letter from our side, you will have to pay-up. An executive also visited my office and checked the receipts of the payments I had made in December, 2012 and informed me that they are fine. But the calls have not stopped. The frequency has increased, so has the rudeness of the callers.

I do not want to put my numbers on a public forum, but if required I have all the receipts to show.

After failing to get the VOV Subscription Services deactivated thro Customer Cares (twice) and from local representative I had no option but to bring the mobile balance to less than Rs 5 as aroud Rs 150 had already been deducted on 2nd Oct'2011. Now I am lookinfg ffor alternate servise prover as I have faced the problem o[censored]nwanted deductions in past

In response to the information I wish to inform that around Rs 45 was topped up in my Prepaid connection [protected]. However, deduction of Rs 5/- is being continued till date. In view of this I have already opted for mobile transportability on 8th Oct’11

Regards .

hi...i m biswanath, my mobile no. is [protected].i ve been faceing the same problem with this VOV service.i ve already tried with calling customer care several times.i dont understand, why a company like airtel is taking such unscrupulous means of making money.why they just dont stop this kind o[censored]nwanted service which is cutting the pocket of the customer.
i ve already lost more than 250 bucks just for nothing, all credit goes to airtel VOV service.
now i m planning to follow mr. kaushal and will go for MNP.
but if this continues with other customers also, i guess mr. mittal will definitely loose some market share.

please deactivate vov service from my airtel number, my number is [protected]

facing the same issue..deactivate vov service from my airtel as well..[protected]. Don't know how this got activated?

Dear Rakesh,

Please do something about it immediately as the problem still persists and if you just confirm me the actual validity of 37 recharge in Kol that could be fine too.


Regards,

Neelkantho Bose

Thanks for the prompt reply.
Please resolve the issue.

Reference date - 8th sept 2011.
I was charged on that day.

Airtel — WRONG BILLS AND HARRESMENT

sir/mam,
it is very shocking to inform you that there has been repeated billing error on my add on no [protected](acc no[protected]/8/07---25/09/07.
july august month too there was error which had to be corrected.
now i want following things to ask.:

1)why add on benefits(100 min FAT and sms benefits to be properly calculated ) to my no [protected] were not given (primary no [protected]).
METRO PACK ,STD A2A,A2OM,A2L discounts specially

despite of repeated reminders no correction has been made till now in my bill of sept october .
not only that,rs 999 have been charged on my connection for ?renewal inspite of my refusal and my outgoing was barred for not paying incorrect bill
and forcing me to pay that amount leading to loss in my buissness and patient care and personal life
would like to inform you that i am being continosly harresed and
bill for month november also coming although i have not used the same number since october and send a mail dated 8th november that close my connection.
l
i hope my complain is seriously looked into and adequate compensation and letter of apology given for the error on part of airtel
dr yogesh valecha

[protected]

[protected]

From:
P.Karthigayan,
7/4, Kuppumuthu Mudali St.,
(Land martk: Near Srinivasa Hotel)
Triplicane, Chennai-600005.
[protected]@airtelmail.in

Sir,

Sub: Harassment by Airtel customer care – reg.
Ref: Account No.1142886

I have taken Airtel line right from 2005 when your company laid cables through our street. At that time a couple of officers came to my residence and gave a very friendly and exiting introduction about Airtels service. Recently this trend of customer care slowly faded away. At cash receiving counters, while expecting an answer from customer scare staff, SMS reminders/notifications, new services beneficial to customers, etc. These are purely connected with the growth & goodwill of Airtel and not customer utility service but still these too were not cared by the Airtel network.

Recently, a staff working in our office said that he is using unlimited scheme and it is speedily working. Long back another staff said the similar service from Airtel. I enquired the company on 22 or 23rd February and since there was nobody to pick up the message in the local customer care, I think, Abiramapuram customer care booked my message. The next day a call came from the local customer care to whom I enquired the speed they said it is 256kbps and the speed will be very good. She said that the scheme will be changed on 25th or the next day. When I asked, is there any way to lock the number pad in the phone the call disconnected. There was no update on scheme change afterwards.

On[protected] after observing the speed I presumed that the scheme was changed. While downloading the speed was only between 10 and 30 kbps. This is the primitive speed and not at all fit for officials. Hence, on 26th evening I called the customer care (121) and a lady took the phone. When I said the speed is unbearably low she immediately started to question whether I am using virus software, etc. I now about the companies virus software marketing and hence avoided that discussion and asked her to switch back my scheme to the old one itself. She said that the scheme is not available and she can give another scheme where I can have 100 free landline minutes and 100 for airtel mobile call. I said I don’t want to buy a Airtel mobile connection, based on my previous experience and asked her to connect me to the Manager.

I was connected to a number which produced a engaged tone always and finally the call looped back to 121 again.
Now, a male voice picked up the line and I explained my problem and expressed that when I faced problem again I will change my service; he said that he will revert, after check the possibilities for helping me. I kept waiting and he came back on line. When he started to talk to me the line was abruptly and forcibly disconnected as if by somebody sitting beside.
Then, for the third time, when I tried 121, a female voice took the receiver. She first tried to solve my problem but after a few minutes silence, she said that the new scheme can only be given after completing the present cycle. I asked her to book my call and she booked the same and gave a number[protected].

According to the above message my scheme should have been changed on[protected] at least, that is after >30 days of a customers complaint. But, this have never happened. I waited upto[protected] and made a call to the customer care and informed them that I want to surrender the service. They started to convince me with some offers. I said that I have decided to change and even booked another service. Then another staff called me, after trying to protect their staff, said that my connection will be disconnected and phone removed within 4 days and gave me a No. 420606. Today is the fourth day.

Airtel is advertising 256kbps speed but in fact it gives the lowest speed by using tricks. Please note that I have paid the last month’s bill Rs.930/- for a worst internet scheme and about 10 landline calls, even though I conveyed my dissatisfaction a month back. This money is not earned by Airtel but picked from my pocket. I have communicated my surrender of line intimation on[protected]. Please refund my initial advance. I am prepared to go to consumer court for restoring justice.

(P.Karthigayan)
[protected]

Airtel has become a fraud company with crippling customer care. Nobody listens to us even in their office. I thing we should file a case against them in consumer court.

I had an AIRTEL BROADBAND connection and filed a complaint to disconnect since I was moving out. I was updated a bill for the next three months and was charged Rs.7000. I was repeatedly harassed by airtel customer care representatives repeatedly via phone to pay the outstanding amount which I was not entitled to. Then I was given a reduced amount of 2200 to pay to stop the harassment and was given a bill for that. I got a legal notice today to pay Rs. 7000 again today. When I called the guy Called Prabhu ([protected]) mentioned in the bill, he blackmailed me and was asking for amount to be paid. He does not provide me with any proper accounts either. He said my bill was 9000 then comes to 6000 and then says he ll shut up if you play 4000. Hope this gets noticed by the concerned authorities.

i called to airtel customer care 198 free numer for ask about my message booster details from my no...he is not told correct information .then he called me from another number that number is ([protected])that excutive blakmailed me " he said i disconnected your number and he used bad words .then he sent more than 25 message to me ...all are same messages
company: airtel
date :26.09.2011
time of call: 7.55 pm to 8.5 pm
callinng from: [protected](airtel customercare
my no: [protected]
please take action against him

Airtel Prepaid — Poor EDGE speed

Hello,

I am Ajay More, using Airtel's mobile office service. I used to get speed around 25 to 30 KBps (200 to 240 Kbps). But since 23rd March 2011, I am getting average speed around 4 to 5 KBps (32 to 40 Kbps). It takes 10 to 12 minutes to load one simple web page. So I complained to customer care on 24th March and they told me to save new settings and speed will be normal. But they sent me same settings as they were already on my phone. But still I saved new settings, but yet speeds were same. I waited for one more day and called CC once again. This time they registered my complaint and told me that resolution will be provided till 31st March,2011 (Compliant ID: CMOUD [protected]). As expected nobody called me from CC and problem was persistent. Again I called to CC on 1st April 2011. This time executive listened to me and told that she is transferring call to her senior. She kept me on hold 2 to 3 minutes and then disconnected the call. Since then whenever I try to call CC they simply disconnect my call. I am not been able contact them any further.

I am very much frustrated with Airtel's customer care service. Definitely not expected from such a big brand who advertises their quality services. Hope to get resolution from here.

Yours Sincerely,

Ajay More
Mob: [protected]
Email: [protected]@gmail.com

Call came from airtel CC. After hearing from me they advised me to change the sim. I did that. But still net was slow. I complained once again. But there was no response for 5 days. So switched to Vodafone through MNP. Everything is working fine. Happy now.

Hi!
This is Mohammed Mujahid Khan
from Hyderabad.
my airtel num is (+91 - [protected])

when i purchased a new airtel 2g simcard and activated of Rs.98/- Gprs plan i get 15-20 kbps insted of 30 kbps speed,
but after a month again i activated this plan I am getting average speed of 2-3 kbps instead of 30 kbps here.
i am using Nokia 6300 handset. The gprs speed is very poor. I complained customer care.
but these persons are just showing their blank faces and also doing nothing. Is this your services.
and i tried 3g also on this same number in sonyericssion k800i 3g handset in this 3g plan also i am getting 15-18 kpbs instead of 3.6 mbps
day by day the speed is decreasing.
there is a average grps speed in 2g is 30 kbps, and in 3g 3.6 kbps. then why you people giving 2-3 kbps in 2g and 15-18 kbps in 3g.


i hope you will solve my problem as soon as possible

Airtel Prepaid — Annoying Hungama Club Alerts from Bharti Airtel AD-54321

I received this sms (24/6/2011 and 25/6/2011).

"You have been renewed for HungamaClub subscription service from Airtel. You have been charged Rs5. latest games http://gclub.in browsing @30p/20 kb "

I have not requested such type of service from airtel. I checked my balance is deducted Rs 10.

Mobile no. [protected]

thanks.

my mob.number is [protected]. i facing same problem...you have been renewd for Thebigfatfreestore subscriptionservice from Airtel.You have been charged Rs.5.Latest games http://gclub.in [protected]@10p/10kb. when i talked to CCE they didn`t solve my problem and said me that you are responsible for this because you are using internet on your mobile. when i said him that i am a not a new user, from two years i am using airtel internet on mobile..but now i am facing this problem then disconnected my call from otherside.where we can solve this problem...really annoying..