Airtel Complaints & Reviews

My Airtel Postpaid connection no. is [protected]. My bill is not delivered to the address given by me. But a call from airtel customer-care tells me that my bill is pending and my connection will be disconnected if the bill was not paid in time. Once a courrier company franchisee, who did not tell his and his company name, said that they receive my bill every month but as my house is at some distance from his office so he can not deliver for a few rupee.But it is the duty of the Airtel to deliver my bill at my doorstep at any cost. My telephonic requests to Airtel Customer care are proved useless. Airtel should be directed to deliver my bill at my doorstep.

Dear sir,

You have been providing us a service named IPL.The given service is not used by us from last 2-3 months and the airtel bill which is given by you is included with this service charges.Kindly disconnect this service because this is not useful for us and further we are not going to pay for this as we are not using the IPL service provided by you.If further the bill contains the IPL charges than we will dissconect all the airtel service used by us.also issue the upcoming bill with excluding and refunding the chages given by us since last 2-3 months.

Thanks
Regards
Mrs.Hemlata Tyagi

My Name Is Avinash Yadav & I am Last Working With Airtel in Oct 2008.
I am Appoint From Askkom Media India Pvt.Ltd.I am Working On post of sr. sales Executive In Dst. Nov 2008 All Dst Are Close By Airtel.But My No. [protected] Is Continue Last 2007 to 14 Sep.2011. All Doc. are Provide Foe Sim & sim Is Issue for My Name in Sim Are start. Than my Validity are Expire In 14 sep.2011. I will All Tri To Ricarge My vilidity. But I Am Not Update My Validity. Then I call All Caustamar Care No. Any One are no Help For Me. All Told Me This no. Are employee sim. How This Are Possible. This Sim Are Issue For My Name in my Documents. Airtel Dst Are Close in 2008. Company Are No Close All Dst No. In This Time. Why are close This Time. I carry Only This No. For Last Five Year. So I Request For All Airtel Officers Plz Convert My No. I normal Sim. But Any One No Help me. So I Lost My all Contact and All My Future. I entered All Nokari Website in my Resume. My No. Are No. Working So I Lost Also Best For Job In My Carrier And My Personal Work Are Also Effect.

Hi,

I have Airtel prepaid mobile connection.Since 20 days I am getting cricket SMS alerts,which I never subscribed for them.I don't want any SMS and I am loosing lot of money on them. Solve this problem as early as possible. I already registered complaint here.But no one is responding.It is better to disconnect from Airtel.

I think that by sending these unwanted SMS Airtel is cheating customers.

BR,
Gangadhar Reddy

I took Airtel postpaid connection few months back and activated GPRS service. Though they promise 2GB free for 1 month, it is not the case. With their miserable speed, no one can exceed this limit. Once I complained them regarding the speed and all they told was that they cannot do anything about it...more number of people connect, the speed gets reduced. I am definite that I didn't exceed the 2 GB quota counting on the downloaded file size. I believe they are measuring it on some other unit.

There is the concept of dynamic Credit Limit which is dynamic enough that they the Airtel guys can define it as per their wish. I got bill for 6.5K when my credit limit is 1.2K. Their explanation is simple - amount for gprs service will not be considered for credit limit. Yet my connection got disconnected in between as I exceeded the credit limit. At that time the last message I got was that bill amount is 2.5K or so. They never intimated me until then that I had exceeded my credit limit. How the final bill reached 6.5K in the final bill they can very well explain in their own terms.

Since they will not enforce Credit Limit, don't imagine that you can control your bill amount. Daily they will send the bill amounts if you want to be up to date. It will be 30K and all... If you enquire them, they will say it is un-discounted amount...that when they generate the final bill after they give discount for free 2 GB it will come down. But they still cannot say what exactly is the amount.

There can be 2 reasons for them sending the un-discounted bills with huge amount and not enforcing the credit limit.
1) They don't have the infrastructure to calculate the exact bill amount on a daily basis. (Hardware doesn't support)
2) They want to mislead the customers, keep us in dark so that they can keep on billing us huge amount and still we don't know about it. Finally they will present a huge bill.

What ever be the reason, either is not acceptable. If it's their financial problem that they don't have the hardware for proper billing, they should not put the burden on us by giving such huge bills.
If its about their unethical behaviour of deceiving customers...I think we need to bring it to the notice of TRAI or such regulatory body about such malpractices.

Finally the bill collection is the area where they start showing the true colours. When you contact them, they will say they will recalculate and get back or contact the manager and get back. But they will not close this thing properly. In between you will have got frustrated an moved to some other service provided. They start calling all the number you might have dialled and start threatening about legal proceeding unlawfully. If you call them, they will take their own sweet time to get back. But they will continue with their harassment.

Finally I will like to suggest that Airtel + Postpaid + gprs is a deadly combination. Better avoid it unless you don't mind sitting and writing like this one day.

DEAR SIR,

MY MOBILE NO.[protected] HAS BEEN MISUSED FOR PROVIDING A DTH CONNECTION TO ONE MR. NASIR KHAN BY AIR TEL DIGITAL TV, WITHOUT VERIFYING THE RTN ( REGISTERED TELEPHONE NO) REGISTERED BY THE CUSTOMER/ DEALER/ AIRTEL.

DUE TO THIS ACTION I AM BEING DISTURBED BY UNNECESSRY MESSAGES FOR RECHARGING THE AIR TEL DTH MENTIONING THE CUSTOMER ID AS [protected] EVERY NOW AND THEN.

STERN ACTION IS DESIRED TO STOP SUCH PRACTICES FOR GETTING BUSINESS.

REQUEST FOR ACTION AND TO DELETE MY MOBILE NO AS RTN FROM THE CUSTOMERS PROFILE.

REGARDS

N.R.KASHIVISHWANATHAN

Hi Team,

There is still no updates on this number since from 10/09/2011 it is been barred.
There is no help from your customer care.
I found very helpless on all the calls from your advisor..

This is first time the pathetic service from AIRTEL I have ever experienced.
I will recommend all my colleges and friend to disconnect this Plan from our office.

Please see to it..
I need to response from your side.. This is the Value of your customer.

Thanks & Regards,
Vikrant Sharma
Email: vikrant.2.[protected]@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.


From: Sharma,V,Vikrant,KKM72H C
Sent: 16 September 2011 15:39
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodal.[protected]@airtel.in; appellate.[protected]@airtel.in
Subject: 'Poor sevice from Customer service and billing department'
Importance: High

To Nodal officer,
Maharshtra.

This is regarding the Poor services offered by your Customer Service centre and the Billing system.
My Airtel no is [protected].


Please find the Brief History of it:-

On 9th august I bought Airtel CUG Plan (149rs).
Till 12th August my unbilled amount was 0.0 rs. I have the Message.
On 15th I have subscribe the Internet pack of 98rs. Got the confirmation SMS from your side.

Then On 24-Aug the Unbilled amount reached to 1736 Rs.
I filed the complaint at Customer care with complain Id : 39109769, Please find the brief history of it.
I have Subscribe the Internet services though I was being charged for Data services.

I received the Billed dated 09/09/2011 of amount – 6094.22 Rs. With Due date 27-Sep.

On 09/09/2011 My unbilled amount shows as 59.7 /- Rs.
On 11/09/2011 My unbilled amount was showing as 1086 /- Rs.
I was surprised as My outgoing was barred after 09/09/2011 how come you are charging with no sense.

I spoke to Customer care on 20/08/2011 with Hasina. I explain him all my problem. He was not able to help me.
So I requested to transfer the call to Floor supervisor, My god I was my mistake, It took 30-35 mins to get transfer, I was on hold till 35 Mins, At end my call was disconnected. There is no value to time.

So again I contacted I spoke to Mr. Subhash more. I repeated to same and requested to transfer the call. He said no supervisor are available now, Please contact between 6am – 9pm only.

I called up on 16/09/2011 in morning requested the same to resolve the issue all the three advisor were doing same thing putting my call on hold for 40- 45 minutes and then disconnecting the call.

The last person I spoke was Supriya, requested to please sort it out my problem. But all in vain no response after 5 minutes from her.

I think I was not joking with all these guys, so is this the company policy that they can disconnect the call any time they want.
What is the meaning of customer care centre when all are making fun of customer.

I am working with INFOSYS LTD and all my 20 of Friends had taken the same connection no problem with them.

Seriously if there is no reply to this issue I and all the 20 connection are going to be disconnected and I will filled complaint at Consumer court of harassment due to bill to AIRTEL for all ‘20 connections’ .

I need to sort it out ASAP you can.

Thanks & Regards,
Vikrant Sharma
Email: vikrant.2.[protected]@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.

Dear Sir,

My Mobile no.is [protected](Airtel Karnataka).I have placed my application for porting out to TATA DOCOMO on 13/09/2011 and the reference no.is 3835587.on 15/09/2011 i have received message from airtel that your application for the same has been rejected without valid reason.On the same day i approached Nodal officer on Mobile no.[protected] and explained the problem,who assured me that issue will be resolved within 48 to 72 hours.But to my surprise neither the issue resolved nor i received any response from Airtel.On 19/09/11 i approached appellete authority on Mob.no.[protected] and explained the problem for which he assured that your no. will be taken out of Rejection list and will be facilitated for Port out to TATA DOCOMO within 48 to 72 Hours.But so far nothing has happened.

Hence i call upon your goodself to resolve the issue as soon as possible.

Yours faithfully,

S.Santhosh([protected])

Dear all

I am an existing Airtel Dth customer having ID no-- [protected]; on 15th i have relocated within the city from Surat to Hazira; After relocation on 17th the airtel staff has connected the set up box on my new location but after that the code error B001 are displaying continuously on the T.V.screen; i have complaint about that several times to the customer care of Airtel DTH ; have talked to 20-25 representatives ; everytime got the new complaint no with new happy code no & a mob no of that technical staff but nothing has happened because that no is busy; out of range; switched off or will get the answer like that ok i am sending my engineer within 1-2 hrs; or he is busy & will come tommorow but still neither any technical staff; officer has come nor my problem has solved ; still i am suffering from that ; one more thing my complaint request no has started from 11895828; then 12033880; then12062958; then 12088506 & after every complaint no after 3-4 hrs i automatically got the sms that your problem has resolved but in between that time period neither any of their representatives has casked from me sir whether your problem has solved or not nor any representatives has came to my home to solve it

Respected Sir ,
My self is chaman lal S/o Vijay Kumar R/o Nurmahal (Jal ) i am Chartered Accoutant . My practice is fully depand upon my tel number .
I had been airtel number is [protected]( Sim No[protected] use last ten year . it was post post . i each time said to air tel company by bill was excessive as compare my usage but they did not gave any response .
so thought to convert this number to pre paid from post paid . i made and filed the request form at Venus Telecom ,Phagwara on 9.08.2011 after clear all the bill. i given on photo and copy of passport as id proof .they said it will active with in two days .but i did not actived . after a few days when i again apporached to Venus Telecom ,Phagwara they said your id proof not accepted bacuause of your photo was scaned . then i showed my original passport to the officer ,he made the copy himself and gave the promise to me it will active within two days .But till the date my number is not active .
these day is fully rash day for our profession . i many time requested the office please active the my number ,i just covert the no to pre paid from post paid . but they does not give any respone to me

i request to enter the complaint against air tel and Venus Telecom phagwara .

Thanking Your
Yours Truly

Ca Chaman Lal

Chartered Accountant
[protected]@yahoo.co.in
[protected] ( [protected] )

Hi All,

I want to bring this incident to your attention. I had an Airtel number[protected] which I wanted to disconnect because of the false bill coming every month from January 2011 till May 2011. When Finally I called customer care to disconnect my connection and take whatever your pending amount is. They didn’t respond for a while.

Then I shifted to my new address(below mentioned) and they contacted me in July to continue with the service and promise me to waive off all the false amount mentioned in your monthly bill.

They asked me to pay 1,800.00 in total and 400.00 as a transfer fee to shift to my new address with the same retention plan of Rs 599 1 MBPS unlimited plan.
.
I paid Rs 2,200.00 to (Ashish Pandey, retention department noida-[protected]) and tell them to transfer the connection immediately.

Till today dated September 21 2011, it is still in process and now they are calling me to pay the 3 month rent which I have never used.

They delayed the service for 3 month and asking me to pay the rental which they are responsible for.

Please look into this matter and fix this issue and customer harrasment.

I trust Airtel for their customer service and please try to maintain it.

My Old address:-

B-23
Sector-12,
Noida-201301

New Addresss-

Flat no- 312,
Patrakar vihar
(near Sai Mandir)
Indirapuram
Ghaziabad


Alok Singh
[protected]

Myself Mr.Channappa Hattigoudar. I have taken a Airtel Prepaid Sim(mob no-[protected]). But since 2 months i have not getting incoming calls and messages.incoming calls are bared due to technical problem. So many times i called Airtel custumer care but no body has solved my problem. So please hilp me ragarding this.

Channappa Hattigoudar
Mobile NO- [protected]

Please solve the problem soon.
alternate contact no- [protected]

I have applied for a new connection on 10th september 2011. They told the broadband will be installed in 4 to 5 days. When i tried contacting them they told yes it will be installed today tommorrow and kept me waiting for 11 day Still on 21st September there is no connection installed and they still says it will be installed today or tommorrow. The guys to whom I am in contact are Nitin mob no [protected] Sandeep [protected] and yogesh [protected]. My connection has to be installed in houdse no 1016 Sector 11 Panchkula

I have locked outgoing calls on gsm mobile & std calls from my Airtel landline phone (no.[protected] through dynamic lock facility provided by Bharti Airtel ltd. On 10th sep.when I try to unlock the locked call facility the dynamic lock was blocked, I request to the customer care representative of Airtel to unlock the outgoing call facility & reset the dynamic lock on 12.09.11 (service request no.is 3928980) & he assure me that the problem will resolve by 5.30 pm of 13.09.11. But it is not resolved till today i.e.21.09.11. I have called several time to customer care all the time they serve me wrong information that the problem is resolved now & you can register again for dynamic lock but when I try to re-register it I found that it is blocked yet & when immediately I call again to customer care I was connected to a new person who don't take responsibility of false information & again assure me to resolve the problem within 4 hours but it didn't. Then I called to Nodal officer of the co.also on 16.09.11, the officer assure me that the problem will resolved by evening of 19.09.11, but it was not resolved. I was call again to Nodal officer on 20.09.11 but he fail to give a satisfactory answer.
I can't understand that why the AIRTEL can not resolve such a small technical problem of just unlocking the outgoing call facility & resetting of dynamic lock. We are very much upset because we have only this landline phone at home & only communication system between me & my family when I go to out of city, so hereby I complaint to resolve the problem & to compensate for the same.
Thanking you in anticipation!

Vishamber Dayal Garg
[protected]
[protected]

I'm using Airtel prepaid Chennai SIM ([protected]). Whenever I come to Bangalore, I'm receiving messages from AD-54321 and Push messages from 17th September. Whenever I receive them Rs.10 gets deducted from my balance. I haven't subscribed for any of these services, still my balance getting deducted unnecessarily.
This is third time I'm facing this issue. This problem is not solved. I request you to deactivate these services at once and solve this issue.

i am receiving mms as in the form of a message . if we want to retrieve the mms we need to go to the link (http://125.21.241.88/mms/) that have been mentioned in the message . but the problem is the link has given its not working. we can't open the website to retrieve the mms. what to do now ? how can I get my mms ? Is anybody there to help me please... my number is[protected], now i am using here in Qatar as International roaming. i am receiving the text messages and possible to make and attend the calls. my gprs, mms settings is ok.

Vijesh P Valappil

Following mail has been send but no response from any body till today

Regards
Dinesh Yadav
Mob. No.[protected]

----Forwarded Message----
From: [protected]@in.airtel.com
To: [protected]@yahoo.com
Sent: Mon Sep 12th, 2011 8:24 PM PDT
Subject: Re: Fw: Fed-up with Airtel

Re: Fw: Fed-up with Airtel
Mon Sep 12th, 2011 8:24 PM PDT

Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


Reminder -I

Dear Sir

I have not recived any relpy even after 5days, I am awaiting your reply. Please note that my account is close and I am not going to use further so please arrange to collect the setupbox with all instrument and refung the deposit urgently.

Regards
Dinesh

----- Forwarded Message -----
From: Dinesh Yadav <[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "airtel.[protected]@airtel.in" <airtel.[protected]@airtel.in>; "[protected]@bharti.in" <[protected]@bharti.in>; Air tel Gujarat <[protected]@airtel.in>; "[protected]@in.airte.com" <[protected]@in.airte.com>
Sent: Wednesday, September 7, 2011 5:04 PM
Subject: Fed-up with Airtel

Iam sorry to say but I am fed-up with Airtel. I am having the connection of Digital TV under plan of “Airtel- Value New March-10 [protected]@ Rs. 159.99 pm” and as per the plan daily burn rate was Rs.5.26 now when I am looking this months bill same has been changed & daily burn rate is Rs.5.73. Looking to the effect of the same Rs.14.57 has been increased in monthly billing which is not acceptable to me.

From Last 5 days I have received more than 100 SMS from AirTel saying that your balance is low recharge with 200. Why such blunder sms have been sent when I have told to not to send any SMS? Now today I have received a massage from AD-AirtelTV saying that my account will be closed from tomorrow if you will not recharge Rs.10 will be charged as reactivation fees.

Dear madam I don’t want Air Tel Digital connection so please close my account immediately without any further delay and get back your setup box & other system and close my account by refunding my deposit given at the time of connection.

I know that I will not get proper response before 3-4 reminders even though I am sending this mail and expecting immediate action from AirTel.

If the matter will not resolve immediately I will send same letter to your management at below address by registered A.D. to below address to all of below peoples & further process for legal:

Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent , 1 Nelson Mandela Road ,
Vasant Kunj, Phase II,
New Delhi - 110 070.
Tel. No.: +[protected]
Fax No.: +[protected]
Mr. Sunil Bharti Mittal Mr. Rajan Bharti Mittal
Mr. Sanjay Kapoor Mr. Rakesh Bharti Mittal
Mr. K Srinivas Mr. N. Kumar
Mr. Craig Ehrlich Mr. Pulak Chandan Prasad
Mr. Ajay Lal Mr. Tsun yan Hsieh
H.E. Salim Ahmed Salim Ms. Tan Yong Choo
Mr. Nikesh Arora Mr. Manoj Kohli
Mr. Hui Weng Cheong Lord Evan Mervyn Davies


Regards
Dinesh

Hi,

My installation was done with HD DVR on 16th September. The video output for my LCD was not crystal clear. The signal Strength showed 40.

I called customer care and got to know that signal strength should be at least 70. Then I registered a complaint with them.

A new engineer visits my place and he said nothing more could be done for it and lefts the place.

I am still suffering with the issue with less clarity as well as by comparing with signal strengths with another Airtel setup box located in floor below to mine.

I was then suggested the landline no of Mr Pritam Negi by customer care. But I am unable to connect him.

I have already suffered an another issue from Airtel DTH where I made an payment of different plan but I was enabled for different plan. It was rectified after tracking 3 days.

It’s really frustrating for me when even a week didn’t pass and I have faced so many issues.

Customer ID :[protected]


Best Regards,

DIVYA PRAKASH
[protected]
House No-241-
Sec-14,
Gurgaon

My set-top box stopped working on 12th Sept. on which i registered a complaint on airtel's so called consumer care [Complaint no. 11879297] claiming to resolve my problem by 14th giving an engineer's no.
[protected] on which after calling for 2 days (nearly 12-15 calls) the engineer finally sent some one who said they don't have any HD set top box so i had to wait??
Today is 20th still they hadn't came with set top box in 4 days which are enough to supply from any part of india.Today i had again complained on which they again gave me complaint id: 12060317 stating my complaint will be resolved till tomorrow.After 8 days they are saying me 1 more day shame on u airtel u sucks.
Yeah u sucks instead on advertisement u really should focus on services.
I am gonna register a complaint with consumer forum tomorrow at 10:00 am if the problem isn't resolved then & will sue you for inconvenience.

Hi,



This complaint is in continuation with the issue that i had faced with Airtel DTH and its been 10 days that it is not working and I am still paying for the

services. Very pathetic customer service. Here are the request numbers that has not been resolved till now and Airtel sent me a notification FAKE that it has been resolved:-



11735718
11741173
11828842
11902405
11923173





Everyday, I used to get the call from a Person and he ask me that whether engineer visited your place or not and then I said NO as usual and then, he promise me that today it will be done and its been 10 days and it is still unresolved. They have given me the reason, that I denied to pay the charges of Rs 100 for repir but I already mentioned in my Email on 09/09/2011 that we are ready to pay off the charges.Please take the action immediatley to fix the same at the earliest...



PLEASE NOTE THAT I WILL NOT PAY FOR THE SERVICES FROM 09/09/2011 TO THE DATE ON WHICH IT WILL START WORKING AND ALONG WITH COMPLAINT, I ALSO FILED A PHYSICAL COMPLAINT AT CONSUMER FORUM FROM ALONG WTH THIS EMAIL AS I CANT TAKE SUCH DISRESPECTFUL CUSTOMER SERVICE FROM YOU GUYS.






Thanks & Regards

_____________________________

Anuj Sharma






----- Forwarded Message -----
From: ARYAN SHARMA <[protected]@yahoo.com>
To: "sunil.[protected]@airtel.in" <sunil.[protected]@airtel.in>
Cc: "[protected]@airtel.in" <[protected]@airtel.in>; "dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>; "dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>
Sent: Sunday, 11 September 2011 11:49 AM
Subject: Complaint Still Unresolved - [protected]




Dear Concern,



This Email is in regarding to the complain that I have lodged on September 09, 2011 with Refernce # 11735718. The complaint was forwarded to the Area Engineer and then he (Saurabh - [protected]) called me on [protected] and confirmed the address from me. He also intimated me about the charge of Rs 100 for which I agreed and when I asked the reason, he simply told me that my DTH is out of warranty and once confirmed, I asked him to collect the same from my Home at the time of Repair. Then, he talked with me very rude and used refrain language as well and told me that we (Airtel) is not going to fix the issue and hanged up the call and within few seconds, I received a message from Airtel that "Dear Customer, your Service request reference no. is 11735718 for "Video Problem" has been resolved."



Then, I called DTH CSR and got transferred to Escalations department and I explained each and everything to her (Pooja - Escalations) and he called the Manager of (Saurabh - [protected]) and then put me on the Conference and then (Saurabh - [protected]) on the conferene talked very rude and again he denied to fix the issue against his Supervisor (Amit). Then, on my behalf, She (Pooja) again lodged a complaint for my Video Issue and I received a message that says:- "Dear Customer,request no[protected] for "Wrong Resolution(Domino)",Happy Code-879.Share code with the engineer ONCE issue is resolved.For any query pls call [protected]"


Within a few minutes, I received a call from another engineer and he also confirmed the address from me and promised me that this will be fixed within maximum of 2 hours. The moment he hanged up the call, I again received a message :- "Dear Customer, your Service request reference no. is 11741173 for "Wrong Resolution(Domino)" has been resolved".



Now, its been 6 days and issue is still lying on the table and I am still paying for the services whicih I am unable to use at all and I am so much disappointed by the Customer Service provided by Airtel. As its been a height now, I am unable to take the frustration due to the Bad service from your side, I am going to take the matter to the Consumer Court as well as to the Ombusdmen and will not be able to continue with these kind of services of Airtel.



Thanks & Regards

_____________________________

Anuj Sharma