Airtel Complaints & Reviews

Dear,

I am Gangadhar Reddy,my mobile number is [protected]. From 20 days onwards I am getting SMS cricket alerts for every 5 or 10 minutes.But I never subcribe for any SMS alerts.Also for these alerts I am loosing so much of money.I don't want any SMS alerts.Please deactive these alerts.

Thanks in advance.

BR,

Gangadhar Reddy

Sir,

Need your help in getting my money back from Airtel DTH
I think Airtel is a Joker company. They have taken my name and address while I booked the DTH. When I went to see the status in the website, I saw that my name and address both are incorrect.

The technician came to install and due to restrictions in the building, he could not install and advised to claim for the refund, which I did. I received the refund cheque after a lot of folow up with an incorrect name in the cheque.

I again following with the Airtel folks, but now they are not listening. They should have cancelled the cheque from their end and should have sent a fresh cheque, which never happened.

I sent the below scanned copies to the id they said, but so far nothing happened.

1. Invoce of the order
2. Name and Address details showing in the account page in your web site
3. Scanned copy of the envelope I have received from Airtel
4. Scanned copy of the cheque.


Kindly help me in this for resolution

respected sir/madam
on 19 sept 2011 i hve msd cal from [protected] at 8:06 am
when i back call operator say i m from airtel mumbai u have to call at [protected] to how receve ur lottary of 25 lakh lucky draw . When i cal airtel operator makes me fools for 30 Rs.

I WANT TO SAY REFUND MY BALANCE
OR
I[censored] HVE ANY TRUTH OF LOTTARY THEN PROVE IT

OR
IF COMPANY MAKES FRAUD PEOPLE THEN COMPANY WILL BE FINED

PARILEYAMENT ME BHI YE SAWAL UTHA THA ESKA KUCH SAMADHAN KARO

I WILL GO TO CONSUMER FOROUM TO COMPLAINT AGAINST COMPANY FOR FRAUD CALLS

REPLY ME

I M AIRTEL RETAILER MB NO [protected]

I WAITING FOR REPLY

REPLY FASTrespected sir/madam
on 19 sept 2011 i hve msd cal from [protected] at 8:06 am
when i back call operator say i m from airtel mumbai u have to call at [protected] to how receve ur lottary of 25 lakh lucky draw . When i cal airtel operator makes me fools for 30 Rs.

I WANT TO SAY REFUND MY BALANCE
OR
I[censored] HVE ANY TRUTH OF LOTTARY THEN PROVE IT

OR
IF COMPANY MAKES FRAUD PEOPLE THEN COMPANY WILL BE FINED

PARILEYAMENT ME BHI YE SAWAL UTHA THA ESKA KUCH SAMADHAN KARO

I WILL GO TO CONSUMER FOROUM TO COMPLAINT AGAINST COMPANY FOR FRAUD CALLS

REPLY ME

I M AIRTEL RETAILER MB NO [protected]

I WAITING FOR REPLY

REPLY FAST

Respected Sir,

i am mohan singh from MNC MINI STORE JARWA AIRTEL RETAILER [protected] DEMO NUMBER.

I JUST RECHARGE A WRONG NUMBER BY MISTAKE

I WANT TO SAY THAT PLSE REFUND ME BALANCE

DATE 19 SEP 2011

WRONG RECHARGE AT [protected] OF RS 50

AND THAT NUMBER WAS WHICH I WANT TO RECHARGE THIS NUMBER [protected]

MAINE RECHARGE TO KAR DEYA HAI

BUT JO WRONG RECHARGE KEYA HAI WO BAL REFUND KAR DO KYUE KI [protected] NUMBER SWITCH OFF HAI.
JUST RS 50.00
YOU CAN SEE DETAIL

I ALSO SAY MY PRBLM TO DEALER MANAV COMM HARIPURDHAR AND I ALSO MAIL MY PRBLM TO TM SHIMLA

PLSE REPLY

WHAT IS THE SOLUTION OF MY PROBLEM..

Dear Sir,

I want to lock complaint against Airtel Prepaid Service, Few day ago I observed that My Mobile Balance which is Rs. 22/- suddenly come down to Rs.17/- as I have not made any call, I call Airtel Customer care Executive & try to find out that for what they cut my balance, he replayed that some Cooking service is activated in my SIM, I requested them to discontinued the same & refund my money, but till date nothing is refunded by them.

Today I have received I SMS from Airtel, which say my Cooking Tips service is renewed & for that another Rs.3/- is deducted from my account.

I am requesting you to kindly take this case on high priority as this is not as case of few Rupees, it is case of trust.

with regards

Shyamal Ghosh
[protected]

Hi, this is Ms. Zehra Amreen from Hyderabad having airtel prepaid connection no. 0091-[protected]. I lost my mobile today, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP and try blocking my mobile phone ( nokia X2-02 ) having an IEMI number - [protected].

I expect a quick solution to my problem with further knowledge of the procedure. Thanking You..

Respected forum. here i want to highlight un professional approach of airtel towards itd customers..seems airtel has gone in a myth that he is the largest service provider in india and take them for an ride.
My complain is that i got enrolled for airtel broadband on 05 August 2011..the executive gave an copy of the form (customer enrollment form) no. 2753899..and i was been told that the installation will happen by 15th...max..i also paid rs. 500 as advance payment via cheque.on the same day when i saw there was no communication from airtel. i gave call to the executive and then obly he said that there is technical problem and installation will happen in a day or two....now the fact remains is that i as an custoner was kept in dark regarding the progress of the installation....today again when i followed up with the exexutive he told me that there is technical problem and he cannit give me any commitment of the job completion...then when i called up airtel helpline on [protected] i got an ribotic answer that we have registred ur complain with complain no 4295240 and will get back to u...in the entire episode no one drom airtel posted me any progress...it was me who had to follow up by making multiple calls and wasting my money..secondly no one did apologise for this delay. On top of all this Airtel's installation team leader Sunil Chaudhary - Mobile no [protected] and his assistant Pappu [protected] said that i was free to escallate to anyopne and they were not ready to help.
Respected forum.. i wud like you to intervein in this and ask airtel when wud he stop majing customers run from pillar to post...pls pass on this complain to mr. sunil mittal so that he can know the realities in the field
I have also sent a mail to all senior members of airtel but theres been no response. Mail attached below

Dear All,

am not sure whether this mail would reach you but thought I should share my aweful experience with your entire service teams in Ghaziabad during the process of getting a broadband connection. I thought I should be sharing this with you as I was a part of your service team at some part of my career and always bench marked your organization as a company that values customers and service commitments.



1) I was a high ARPU broadband and landline customer of yours since last 3 months in Gurgaon

2) On 30th August I raised a request for transfer of my connection to Indirapuram Ghaziabad

3) After a week your CS team did me a favour by calling me up and saying that my line cannot be transferred

4) Then I tried calling all your local distributors to get myself a fresh connection and as usual was unsuccessful

5) When I used my contacts within airtel then I was given a connection - A guy called pandey (Mobile No.. [protected]) initiated it and though he was good in interacting with me he made me run for a week and finally my wiring was done on 11/09/2011. When I told Mr Pandey and his assistant Basant (Mobile no. [protected]) that i would escallate the matter to higher authorities they seemed least concerned and instructed to go and escallate the matter to anyone I wished.

6)After Mr Pandey and his teams favour I was routed to a team leader of Broad band installations Mr Sunil Chaudhury (Mobile no. [protected]). This guy seemed to be better, on 14th Sept I gave him the first call and he kept telling me that the work would get done on the 15th Sept. but till date the broadband connection is not activated and installed. Now this Sunil character doesnt even have the courtesy to pick the phone and speak. If he is not empowered to resolve customer issues he should not be a team leader and should be immediately refrained form interacting with highend customers



Just for your information I have always been a high arpu loyal customer of airtel and everyone in my family too uses airtel connections. Hope this mail would be taken in right spirits and some action would be taken to get my problem resolved. Regarding the wrong people that you have in the system I really dont have anything to comment against such irresponsible and useless people since by doing so I would only be wasting my and your time. To add to your installation people have clearly said u can go an escallate to anyone

Given below are my connection details



Name and address:

Suman Mandal

Amrapali Royal Appartments, Block - Urvashi 1, Flat No 105,

Vaibhav Khand,Housing Plot No 2B

Indirapuram

Ghaziabad

UP

Fixed line No :[protected]

I have made online payment of Rs.3290/- on 07.09.11 through my credit card for Airtel DTH HD and the same has been debited in my account thru Vriti-Interactive so far installation has not been done, and no proper response from Airtel customer service also in-spite of several calls and mails has been sent no feedback.

Dear friends do not buy Airtel DTH, they seems to be cheater of our valuable money.

B Siva Kumar
Mobile: +[protected]

Dear,

This is to inform you that I registered a complaint regarding my STB not
working at 10:00 AM yesterday(09/18), I got a message from your executive that
my problem will be resolved by 4:00 PM. My request number[protected], happy code
671.

I spoke with your engineer(refuse to share his name he can be reached on
[protected]), he told that he will go to office at around 12 noon and will
revert. I again called him at 12:30, there was no response and after sometime
we get chance to speak with him and he misbehaved with us. He said he will only
come if we will pay him money.

Around 5:00 PM(09/18) I again called on your customer care number and I was
told that my problem will be resolved by 1:00 PM tomorrow(09/19). My request
number is 12018443, happy code-350.

Around 12:30 PM(09/19) I again called on your customer care number and I was
told that my problem will be resolved by 3:00 PM today(09/19).

Airtel is well-known for its service, this is how we people provide services to
your customers. I am feeling very bad that why I have opted for your services,
instead of better service providers in the market.

I will really appreciate if you resolve my problem on a fast note.

Rohit Kanwar
+91 [protected]

I subscribed to Airtel DTH's South Super Value Sports (123 channels @ Rs.130 pm + taxes) from 14th Sept 2011.

Click on South Super Value Sports link in this page to reach there.
http://airtel.in/monthly-packs/south-india-pack.html

In this web page it is listed that Ten Action+ channel is available in the package. But I am not getting the channel and when asked, the customer representative(Mr. Irshad) says, "Sir, it is not available". He doesn't know anything beyond that. The call was transferred to his supervisor (Ajay) and he also draws blank. Again the call was transferred to his Manager, who is busier than Mr. Obama himself and never takes the call. After 15 minutes of waiting, I relented and cut the call.

What is this all about, Airtel. You advertise one thing in the website and you give customers something else.

All I want is the channel Ten Action+ activated in my connection. I kind of get a feel that Airtel has purposefully done this to avoid people seeing Spanish La Liga tournament as they can charge extra for that.

my mobile no is [protected]. yesterday service provider Airtel has deducted rs 20 for no reason.

stop airtel mobile tv service immediately on mobile no [protected]

Sir,

I am a Airtel customer ([protected]) from last few years-On 17th September 2011 morning I was downloading a Bhajan song from a music site when I found that an sms (AD-54321) came into my mobile inbox and observed that airtel charged me an amount of Rs.70/- for downloading Java games from Airtel. I was surprised and contact with Customer Service (121).But they were denied to refund the same amount, and suggest me that Airtel sent me a push message which I open by OK button that means I request them to download the game in my mobile where I was not found any games.I want to talk with their upper officials, listen and they keep me hold for 20-25 minutes in several times then that call was ended.

From my side,

1. Anytime, I was not given any request for games.
2.If any message came every mobile set, systemically open with D pad/OK button-Airtel taken that opportunity to income money.
3.If any, want to talk with CS executives, providers charged for 0.50paise/3minutes. Airtel keep me in hold for 20-25 minutes.

Request refference no. sent by Airtel after every communication:

CBDOV [protected]

CBDAL [protected]

CBDOV [protected]

CBDAL [protected]

Sir, please save us from Airtel, who is a CHEATER OF INDIA.

Regards,

Amit Dey

Dear Sir/Madam,

I had requested for an Airtel IPTV connection on 22nd of July '2011. An executive from Airtel came to collect payment of Rs 999/- on 23 July 2011. The payment in cash was made by my father. The deatils of payment are given in the Customer Enrollment Form (CEF) no. - 2768743. The name of the person who collected the payment on behalf of Airtel was 'Sozab' his code is - NDSL140009 and mobile number is [protected].

I have been calling the customer care since 14 Aug 2011 and till date no resolution have been provided. When I didn't get the IPTV connection even for a month I asked them to refund my payments. Now even after 57 days, neither I have got my money back, nor I have got the IPTV installed.

When I call customer care they say your payment is not reflecting. I am not sure what needs to be done at my end as I already made the payments. Every time I call customer care I have to give the same details time and again. I have provided them with CEF number, emp code of the person who took the payemt even his mobile number. But still no action have been taken.

I wrote two mails on Sept 3 and then again on Sept 8 to the following email addresses - [protected]@airtel.in and nodal.[protected]@airtel.in. They even didn't bother to reply to my mails. Only thing that I got was a system generated mail that said my query will be answered in 72 hrs. Now even after 336 Hrs. I am still awaiting reply.

I request you to please either help me get my money back or get me an IPTV connection installed.

Thanks & Regards
Amit Gupta

Melwyn Sunny Pinto
St Joseph's College
Bagalore - 27

I (Melwyn Sunny Pinto) had taken a prepaid connection from Airtel. There were some documents issues and I was asked to resubmit the documents once again. I did that on September 8 under the guidance of the service person in Airtel service centre on Cambridge Road, Ulsoor, Bangaore.
However, even after eight long days my phone was not activated. I went to the office again on September16 and they told me that my documents were rejected as there was some issues with regard to the date. I was indeed frustrated and yet submitted the documents for the third time. And yet my phone has not been activated. i am indeed disappointed with Airtel. I would like this Forum to kindly do something.
My number - [protected]

Thanks,
with kind regards,
Melwyn Pinto

I had paid an amount of Rs.1540/= for South Mega pack on 2/9/11 thru Vriti Infocom (no22108) and I was promised that the installation will be done on 4/9/11. But till date no one came to install the DTH connection.I had made several phone calls and had sent several emails but they did not respond to any. Please arrange to return the money so that I can go for some other connection.
Dr E Gopinathan
mob no.[protected]

from,
hemant watwale.
address- 5 mishra nagar (indore)
landline no.-[protected] and mob.-[protected]

sir,
i want to add 100 zpd top-up to my airtel broadband plan....

to
airtel customer care

I have air tel No. [protected] .Everyday Rs.3 is being deducted for Bikini Rich Alert Service from AD54321.this is happening for last six month I cannot recharge my mobile due deduction. I had registered several complaints to air tel (ROVAD[protected] on 16/9/11 ) but the problem persist I request telecommunication regulatory authority to take necessary action to prevent such cheating by Bharati airtel

Ajit Kumar Hazarika ,
DHEMAJI, ASSAM
[protected]@yahoo.com

Bharti Enterprises Ltd., Bharti Crescent
1, Nelson Mandela Road, Vasant Kunj, Phase II
New Delhi – 110 070, India

Sub: Legal notice for reimbursement of money and providing me a written proof of request for
cancellation.
Phone No in question: +[protected]

I am writing this letter to inform Airtel and kick starting the legal process against the bad service
Airtel has provided, irresponsible behaviour of Airtel employees and Airtel not providing any
written acknowledgement for the disconnection request I had been raising.

I have an airtel land-line phone (+[protected] which I am using for around 3 years. I have
been using the Internet and phone services of Airtel and I have been paying Airtel for the
services I have used. Below are the details of what happened with my land-line connection in
past one month.

I got my land-line phone dead on 17th Aug 2011 and I raised a request for a dead phone
17th Aug 2011 (No: 2426176). My phone connection was not fixed till 19th Aug 2011. Internet
connection is a must for me to be able to work, so I decided to get a new connection and close
the existing connection from Airtel. I raised a request for cancellation on 19th Aug 2011 (No:
2541564). As per the Airtel process, Airtel executive is supposed to call me within 24 hours of
my cancellation request and the connection should be disconnected within 7 calender days from
the time request is raised. I did not get any calls from anybody in Airtel and both my requests
(for dead phone and cancellation) were closed saying the connection has been retained. I
was still not provided with any resolution on my dead phone and I was not provided with any
information about why requests were closed.

I raised another request for cancellation of my phone on 21st Aug 2011 (No: 2675364), I was
still not provided with any resolution and the request was closed again with the very same
reason that “connection is retained”. I raised another request for dead phone on 26th Aug
2011 (No: 2966712) and still I was not given any resolution till 30th Aug 2011 and request was
closed. I raised another request on 30th Aug 2011 for disconnection (No: 3206024), and same
thing happened again, no resolution and request was closed. I talked to Nodal officer, that my
requests are being closed without any resolution and nobody is fixing or disconnecting the
phone, He said he will talk to people in his department and will get my phone working, but my
phone did not work after all. I raised another request on 31st Aug 2011 for dead phone (No:
3276688) and talked to Nodal officer again for this issue and after that an executive visited my
house and fixed my phone. I got dial tone in my phone but I was not able to make any calls as
my phone's incoming and outgoing were still blocked.

I raised two request for cancellation on 3rd Sep 2011 (No: 3434942 and 3436948), as phone
was still not working, and till date both these requests are in open state and no resolution
is provided yet. My phone's outgoing and incoming is blocked and my connection is not
disconnected yet. I was being asked to make payment for the period when my phone was not
working, so, I raised a request for billing issue on 3rd Sep 2011 (No: 3454680). I was not in
a position to continue with the phone connection (it was blocked) and wanted to make sure
that It gets disconnected so that I get apply for a new connection. I visited Airtel relationship

center asking them to disconnect my phone and give me a written acknowledgement of the
cancellation request I have raised. I was given only a promise there as well that my phone will
work and I was refused a written acknowledgement for the cancellation request I had raised.

I talked to one of the local Airtel executing and he told me that my connection is blocked
because I need to make the payment and on the same day 3rd Sep 2011, I made a payment
of bill for the month of July. Still after paying the bill, my phone line was not reactivated and I
raised a request to reactivate my connection on 3rd Sep 2011 (No: 3456878)

I raised multiple requests for reactivating my phone line on 7th Aug 2011 (No: 3669140) ,
9th Aug 2011 (No: 3787644) and 11th Aug 2011 (No: 3871264) but my phone line was not
reactivated. My phone got activated on the 11th Aug 2011 evening and got it deactivated again
on 12th Aug 2011. I have no idea why is my connection not being reactivated and at the same
time it is not disconnected also.

I had been writing emails all this time to airtel customer care ([protected]@airtel.in and
[protected]@in.airtel.com) and I never got any response for those mails. I only get an automated
acknowledgement without any acknowledgement number. When I discuss the emails with
customer care executive they ask me the acknowledgement number which I have received in
response to my mails, but response to my emails don't have any acknowledgement number. I
am attaching printouts of emails as a proof that there is no acknowledgement number is given.

When I ask the customer care executive why is my connection reactivated, he says that I have a
cancellation request in place that is the reason it is not reactivated and when I ask why is it not
disconnected yet, he says because I have a reactivation request in place that is the reason it is
not disconnected yet.

I want to raise a concern on the processes of Airtel that which law has given them write to keep
all the request to themselves and close them at their will without providing any resolution to the
customer. My phone connection was not disconnected even after raising multiple requests for
disconnection and I am forced to continue the connection, take care of Airtel's hardware and
pay for the phone connection which is being continued without my will. Airtel takes any amount
of time in disconnecting the connection and expect the customer to pay for the extra time they
have taken in disconnecting the connection and customer is responsible for the Airtel hardware.
When I raised requests for disconnection, I wanted a written acknowledgement for the same, so
that, I am not responsible for any of the Airtel hardware and I can not be made to pay for airtel
connection which is being continued without my consent.

I have wasted more than 500 Rs on making calls to Airtel customer care, I have wasted hours in
talking to airtel customer care/nodal officer, waiting to be connected to an airtel customer care
executive/nodal officer and writing emails to customer care and nodal officer (at least 50-60
hours) and I have suffered huge frustration during all this time. I never received any response
to mails, calls or requests I have been raising and I am being forced to continue with Airtel
connection which is in blocked state.

Here is the list of all the request I have raised from 17th Aug 2011.
1. 4052670: 14th Sep 2011 For speed problem (Speed fixed and closed)
2. 3871264: 11th Sep 2011 For calls blocked (Open)
3. 3787644: 9th Sep 2011 For reactivation (No resolution and closed)
4. 3669140: 7th Sep 2011 for reactivation (No resolution and closed)

5. 3456878: 3rd Sep 2011 For reactivation (No resolution and closed)
6. 3454680: 3rd Sep 2011 For bill issue (No resolution and closed)
7. 3436948: 3rd Sep 2011 For disconnection (Open)
8. 3434942: 3rd Sep 2011 For disconnection (Open)
9. 3276688: 31st Aug 2011 dead phone (Phone fixed and closed)
10. 3206024: 30th Aug 2011 For disconnection (No resolution and closed)
11. 2966712: 26th Aug 2011 For dead phone (No resolution and closed)
12. 2852976: 24th Aug 2011 For dead phone (No resolution and closed)
13. 2675364: 21th Aug 2011 For disconnection (No resolution and closed)
14. 2541564: 19th Aug 2011 For disconnection (No resolution and closed)
15. 2426176: 17th Aug 2011 For dead phone (No resolution and closed)

I demand following things from Airtel.
1. Disconnect my phone connection immediately.
2. Remove all Airtel hardware from my premises.
3. Reimburse me for the money I have wasted in calling airtel customer care and nodal
officers and for the amount of time I have wasted in talking to customer care, nodal
officer and writing emails to airtel.

I am providing 7 days to Airtel to clear above things and I case of failure to do so, I will take the
matter to honorable consumer court in Bangalore and will be asking for a damage of Rs 100000
for all the above and for all the expenses and time I will be spending in the case in consumer
court (including but not limited to expenses for lawyer, documentation, my valuable time and
court fees etc).

Applicant Signature,

Rajeev Kumar Sharma
Tony House, #10, 10th Cross
3rd Main, L B Shastri Nagar,
Bangalore – 560017
Mobile: +91 [protected]
Airtel land-line: +91 [protected]

Hard copy sent to (By registered post):
1. The Ombudsperson, Bharti Enterprises Ltd., Bharti Crescent, 1, Nelson Mandela Road,
Vasant
Kunj, Phase II, New Delhi – 110 070, India
2. Airtel Registered Office, Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase
II, New Delhi – 110 070, India

Email copy sent to:
1. Airtel customer care ([protected]@airtel.in and [protected]@in.airtel.com)
2. Airtel nodal officer (nodal.[protected]@airtel.in)
3. Appellate Officer (appellate.[protected]@airtel.in)
4. Airtel Ombudsperson ([protected]@bharti.in)

Sir, I had a post paid connection on mobile no. [protected] , I filed request to convert it to prepaid on12.09.2011 , i have paid Rs.2820 vide receipt no.J7844 and till date out standing amount Rs.790 vide receipt no.J7847. I had purchsed another SIM from the Airtell office at Gita Bhawan Chouraha , whher i paid all my out standing bill till 12.09.2011, i was charged Rs.101/- without any receipt telling that i will get a balance of the same amount after 72 hrs when my afore said no. will put in to the service, todar i.e. on 17.09.2011, my above no is not put in to trhe service, no. of times a called at 198 service but of np avail.
Befor a couple of day i. e. on 15.09.2011 i have e recharged my above no with Rs. 110 from a vendor , in hope that my no. wiil be activated , i did so because when i dialed some no. i heard the voice that my account does not have enough balance, i received a massage that my account is successfully recharged and got a balance of Rs.93.50., even than my no. was not put in to the service , till today.
to my utter dismay my above no. is not in service but i received a massage on 16.09.2011 at.0042 hrs from AL hello tunes that i have choosen a hello tune and an amount of Rs.30/- was deducted from my account, instantly another massage that i have changed my hallo tune another Rs. 15/- was deducted , Kindly look in to the matter and resore my amount Rs.45/- and put my no. in service immediatly.reply me on my mail [protected]@yahoo.co.in ( if possible please tell me that how this magic can be done by Bharti Airtel so that i can shre this with people )
,