Airtel Complaints & Reviews

Dear sir, SUB: Wrong bills and forcibly imposed charges

I beg your pardon, i[censored] found me nonsense, but let me have your grave attention to the matter pertaining to my air tel bill
which has harassed and tourchard me profoundly, i have been utterly disgruntled by AIR TEL services, i don't know from where i should start, i have conferred with your air tel CCE's zillion times but all got vain, at the end now i am mailing you with the hope that my problem will be sorted out regarding my wrong air tel bills, i have severe issues regarding my air tel bills as i have a corporate connection in which i have got two connection and two partner can talk on free of cost, after a long observations i got to know that i am being billed wrongly and my bills amounts are mounting on the daily basis and against the calls which i did not make, so i left paying my and my wife's bills, there are some issues which i am unveiling below as:
1) I requested your cce's to change my and my wife's plan from 199 to 99 in Jan 2011 but only my plan was changed not my wife's plan and since January 2011 she has been using the old tariff of 199 that means i was lied by Ur cce's that your wife plan has already been changed but just four days back i got to know that my wife is still using the 199 rs plan.

2) your cce' placed one 200 rs plan on my wife's connection without asking me, when i called them they told me sir by mistake it was added and we are gonna reverse this amount since march but we don't have authority to wave off that much amount so contact our nodal officer.

3) i was charged for calls which i did not make for rs 510 and 178, 132 etc stating that u downloaded some ringtone and something else, "which is a s big joke of the month", due to which i got baffled and astonished.

I ASK YOU WHY SHOULD I CHASE YOU FOR PAYING MY BILLS, WHY SHOULD I BE BOTHERED FOR YOUR BILLS, BUT I AM CALLING U INCESSANTLY TO PAY MY BILLS EVEN THAN NO BODY IS PAYING HEED TO MY REQUEST, SO SHOULD I GET DISCONNECTED MY CONNECTION FROM AIR TEL AND TAKING ANOTHER COMPANIES PLAN OR I SHOULD WAIT FOR YOUR REPLY SO THAT MY MATTER CAN BE SOLVED AT THE EARLIEST. I CAN NOT DISCUSS EACH AND EVERY THING THROUGH MAIL SO WAITING FOR UR REPLY IF I AM NOT GIVEN ANY RESPONSE THAN I WILL TAKE THIS U ARE NOT BOTHERED FOR CUSTOMER SERVICES.

Thanks & Regards
Rupesh kaul
(Assistant Manager Service(North India)
Contact-[protected]
Elica PB India Pvt Ltd (New Delhi)

Airtel Broadband — Installation of new broadband connection

I have applied for airtel broadband connection on 5th April, 2010. Before giving documents and ionstallation charge cheque to airtel sales guy, i asked him 3 three times when connection will be installed and activated. As per him, he told by 8th April, 2010 it will be installed. I asked him again and again about this as i have to attend late night meetings with client. The sales guy assured me it will be done by 8th April, 2010. On 8th April, 2010 when connection was not installed I talked to him and he said there is some fault in the line and definitely by 10th April, 2010 connection will be installed. But till now nothing has been installed and best is that since 10th April, 2010 his phone is switched off. I also tried calling other sales guy who had earlier discussed braodband plans and sent first sales guy to my residence for the collection of documents and cheque. Whenever i call from my number his phone comes busy but when i call him from other number, he picks up the phone and then he tells me i will look into the matter and call you within 5 minutes which never happens. I am not able to understand why installation cheque money was taken on 8th April, 2010 when connection is not installed till now. Why charging when service is not provided till now.

Till now i have been fan of Airtel. All mobile numbers in our home( 6 connections) are of Airtel. But after this bitter experience i dont feel to be loyal to Airtel anymore. All these private service providers are fraud. They are interested in money of customer without providing services in return. I have lodged complaint (no.[protected] with Airtel Customer department but as usual they will take some time and will call me back. Airtel should understand every day they delay i am losing my busy. Next time whether for mobile numbers or broadband services, i think better choice is BSNL. Atleast they may not be the best but they give services as per their claim.
My SEF NO. TBLR is 0100162.

Thanks & Regards
Jitender Kaul

Airtel broadband/phone — Blocking STD calls

sir,

From Ph#[protected] at least I must have called over ten times to the customer care to assist me in gettng the STD calls blocked. I had followed the instructions given by them each time, however, it did not work . Finally on 30th Dec.-'07 one of the customer care executive informed me that by 31st Dec.2007 all the outgoing calls will be blocked and the complaint number he gave me was 2955750. The next day the situation was again the same. I have calledthe customer around four times, every time they gave the same suggestions but it is of no help. Even today the condition is the same.

Airtel — outgoing calling facility locked frequently

In the time span of eighteen months third time my phone has been blocked without assigning any reason. And when I tried to contact the Airtel customer care service, Lucknow they just din't respond. Why, I need to know the reason of this frequent blockage of my calling facility.My phone no.[protected].

Bharati Air Tel Mobile Connection — Connection is locked

Respected Concerned Person,

For two weeks my mobile connection ([protected]) is not functioning. it is locked by the company. So please rectify it.

AirTel — regarding outgoing call failed to a particular std number

Dear Sir,
I hereby Sanjiv Kumar is your customer.My contact number is -[protected].I'm not able to make one out going call to a particular STD No.-[protected](Jharkhand BSNL NO.).From the past 8 months once or twice in a month i face this problem .I've already filed 1 complaint on this subject on 8 April .But Yet My complaint is not resolved .
Can you resolve this problem .I'm really frustated on this concerned problem bcz already 1 week is over and no any resolvance has been made .Plz solve tis problem .

Reply soon and resolve this problem as early as possible .

Airtel — message retrival

Hi..

am using airtel for the past 7 months.. nowadays there is probelm in sending and retrieving messages..
i cant send quick sms or msg i am receiving messages after a long time.. pls clear my problem

AirTel — mms retrieval

my munber is [protected]. Though my handset is capable of receiving mms, i received and sms saying that an mms for me has been delivered at some remote site of the company. i opened the page but am just not able to login. i wonder how slow or defunct the company's server is.

I have got a MMS link http://legacy.dwl.co.in:8080/mmcp from [protected] date of 22-Sep-2011 but limk not open please retrive my MMS or dend my mobile number, number is [protected]

this mms which m/s airtel has introduced is all bogus and hood winking the public, airtel is trying to make money by hoodwinking the public.WHY is the government not taking any action on airtel.Is TRAI not capable of handling such schemes which does not work by default.Hope the government agency works on some guide lines set policy matters and help the public from deceipt.

I have got a MMS link http://legacy.dwl.co.in:8080/mmcp from [protected] date of 31-march-2013 but limk not open please retrive my MMS or dend my mobile number, [protected]

Hi

I too have the same problem. Yours is only 10 days. I kept me trouble for 6 months with a defective setup box. I moved on. But I wan't to give them a punishment. Let us join hands to go to consumer forum.

Regards,
Suman

Again a Lie from them...

Airtel Prepaid Customer — Disgusting Promos

Dear Sirs,

I have on numerous occasions visited Air Tel office and requested that all PROMOTION CALL'S and MESSAGES to be bared on my mobile no [protected].Every time i am given assurance that it will stop but till date i keep receiving Promo calls and messages. To my disgust 90% of the promos i receive on a daily basis are from AIRTEL.

How do i stop this nuisance. Please help me with a solution

K.N.Dattatraya
Hyderabad
[protected]

I have got tired running behind tere customer service center employees and i want my money back.

AirTel — not refunding money

i have applied for a net connection from Airtel on 14-06-08, at that time they told me that it would take atmost 3 days to start this but due to some range proplem as they have said to me the net was not connected and they told me that they will refund my money i.e, of Rs800/- with in a month but now u can calculate that its been more than 8 months and i am running behind them no. of times all these months, they always tell me that they gonna inform me but every time i have to go there, please i am an student of engg. n its tough for me to find rather waste my time into this, so please help me out ithink i have wasted more money on petrol as there office is atleast 4 km away from my house .ihave seen ur program on T.V. and i know now only you can help[ me out.

AirTel — Airtel not refunding money

Hi
I applied for airtel connection in Electronic city bangalore. The person checked that connection was feasible in the area and then I submitted my application with installation fees and modem charges.

They kept postponing the connection date by 2 - 3 days. Two weeks later they told me that connection wont be possible and that they will refund my installation money within 15 days and gave me a complaint number

20 days have passed and I have not received my money back. After 15 calls, now they have given me a new complaint number and asked me to wait for another week..

Airtel SUCKS. !!! This company should be sued.

AirTel — not refunding money

i askd asirtel fr the new connection ..thy told me thy will reach at my place on mondy or tuesdy. frstly thy didn't cnfrmed me tht thy r nt cming..secndly when thy came..the services provide by them ws very bad..i asked them to put wireless connection thy came wth modem ..when i cntct the person who told me to come on mondy or tuesdy name aditya cell no [protected]. he is nt pcking my call..i wnt them to refund my advance payment.

Airtel DTH — Not refunding

I have puchased a Airtel Dth connection on 1590 by cash on[protected].
It is not yet installed and they are not refunding my money.
I want my money back.
My registration number is [protected].

I fully agree airtel is a joker company

Great. I hope you will really look into this on priority.
I got a similar message from you 3 months back, but after that you know where I am, still having funny conversation with your nodal officer. I really pity on you guys.

I was asked to send the cheque back to your office then only you can process.

1. Why should I pay for the postage for your careless approach and incorrect cheque sent. The funny thing is that Airtel is not ready to pay for the postage for their carelessness. Are you guys crazy?

2. Why can't you cancel the cheque from your side and send me a fresh cheque with proper name.

It is funny that your nodal officer update the correct information yesterday after taking all scanned copies from me and then acted funny saying that all the information in your system are correct.

This is a total NONSENSE. Can you correct your process and the way of operation? This is ridiculous

Are you guys serious about the issue or just making a joke to the customers. I never seen you guys keeping yur commitment.


WHAT NEXT???

Rakesh,
Any update on this status. Your person has collected the incorrect cheque from me around 1.5 months back and I was promised that I will get the correct cheque back with in 25 days. So far I have not heard from you.


Biraja

Rakesh,
It is really frustrating that I am not getting any response and Airtel is delibaretely delaying the refund.
I am looking for a closure on this today.


Biraja

Hi,

I have applied for an airtel broadband connection on April 1st through their web portal. I cancelled the request and asked for refund because o[censored]nprofessional behaviour of airtel.

I contacted customer care, airtel nodal officer of Delhi/ncr, apeallate authority but none of them provided a satisfactory reply and adding to my woes, they asked me for a cancelled cheque for my refund.

When I provided them the same, they asked me for a cancelled cheque with my name over it or provide them my passbook or bank statement. I denied to provide them these documents as they are my financial document and I do not think I should share with them for refund process.

I have a to and for of around 15 e-mails with airtel officers but they were not ready to listen my problem.

I request you to help me get my refund back.

Thanks
Vinay Agrawal
+91-[protected]

Airtel Broadband — Professionalism at its best

I received a pamplet from Airel which said "Get a life. Get Broadband" !!

I was happy with my present ISP, but when I saw that I can get a 2Mbps connection at Rs.777 per month, I called the callcentre to check it out.

Within 2 hours, an Airtel rep came to my house with the forms and collected 6 months rent in advance and said that my connection will be up within 4 days. I was impressed !

It is now 12 days and there is no call from Airtel. So I called them up. After speaking to 5 different people, I was told by the Engineer that they cannot provide connection in my apartment and I should apply for refund.

My apartment is in the Central Business District of bangalore. Just 50 meters from MG Road and one of the most posh localities in Bangalore.

I wonder how many weeks it may take them to refund the money which they promptly collected without verifying the feasibility.

Airtel Broadband — denied to give connection after making all commitments.

I have applied for airtel broadband connection on 23rd april 09, and provided all required documents to them but have not got the connection yet. My rec no is 626925 and SEF no is 1651619. On contacted to the person who approached me, Saroj kumar thakur(id 47062) he replied, that he is not in delhi so he cannot do much. Now i am feeling helpless as i dont know whom to contact as they on contacted never gives the correct reply. Plz suggest me something so that i can get the broadband connection as soon as possible.

Airtel Broadband — No connection made after 8 days of payment

Hi i am Tushar Sen from Noida. In dussehra i went to my home Lucknow where i think to take broadband connection so i contact to your airtel person name Aashish he took 1000 bugs from me and told me that the connection will be made within 3 days but till now no connection is made when ever i call him he made false excuses.Many times he just switch off his cell.So kindly make strict action against him i option for airtel because you provide best facilites. But because of this incident i am loosing fate from airtel please take strict action.As soon as possible.

Dear Mr Singh

I am one of loyal customer. I got Airtel broadband connectionaltion for the most a year back when i got transfered to Ahmedabad. I renewed my broadband connection for 6 months on advance payment basis. But i am surprised to note that my connecion has been discounitinued for non payment of my bill.

Can you please clarify that.. Why i am deprivied of basic service...what is the outstanding of my bill ?


I need your urgent feedback ...Otherwise I will loge a formal complain against Airtel, which is the last thing i want to do?


Regards,

My internet connection has still not got enabled even after a month. They have deducted the amount from the account the instruments have not yet been installed.

Highly frustated with the customer service and response from you.

Airtel Broadband — non receipt of payment eventhough paid and acknowledged thro message on the same day of payment

THE BILL AMOUNT FOR THE MONTH OF NOV'09 PAID ON[protected], AND THE PAYMENT HAS BEEN ACKNOWLDEGED ON THE SAME DAY WITHIN MINUTE OF PAYMENT RECEIVED AND PROPER RECEIPT ALSO ISSUED BUT GETTING MESSAGE AFTER 20 DAYS THAT PAYMENT NOT YET RECEIVED AGAIN VERIFIED AND GOT THE INFORMATION THAT IT MAY BE DUE TO SOME ERROR EVEN AFTER I AM REFERRNG THE RECEIPT DETAILS

i applied net connection and paid Rs.500. But till i'm not getting connection. i applied on 4th-feb. the person name i donot know. i know he no [protected].

pls look at this.

I live in lajpat nagar 2 in delhi. I had applied for airtel broadband 1 week ago and i was given the assurance that connection would be fitted within 3 days. It has been 7 days now an still no service. I have called the people atleast 30-40 times but they all keep putting blame on someone else. The y have stopped picking up the calls now.
I had to work from home for some duration and it has been such a big pain that i have decided to take some other connection. I will suggest all those who want to take up airtel broadband that thr service is pathetic and they dont care about customer satisfaction. They just prefer spending time and money on Ads.

Hi,

Same is the case with me too...Within hours(or shall I say minutes) of enquiring about BB services in the ITPL Airtel shoppe, they send a guy to collect the money and required documents. Its been over two weeks and there's been no acitivities from their side. Today, I got a call from the salesman who told that there are no slots free for my building and it will take another 2 weeks to get the connection...

Its my earnesr request to all of those thinking to take an Airtel BB connection, do not fall into their trap and ask them to do the feasibility before you part off with your money,

AIRTEL is openly doing a fraudulent business !!! BEWARE., ...

I plan to go to the consumer court with this issue. Dont mind spending another 1000 buck to brings these robbers to justice.

-----

Airtel (Broadband) — not activating and installing the facility

To whomesoever it may concern

Dear Sir/Madam
I had applied for Airtel broadband services to be installed in January 2010 at my home premises. The executive was quickly sent and he took the security fees and installation charges from us in cash(RS. 1000/-). He said the service will be installed in a couple of days... After the "Couple of days" passed I kept calling him as to why the service has not been installed, to which he only replied by either saying that it was in the process or by ignoring the call and later messaging me that he was in a meeting. after a week or so of calling him everyday, he said that the service couldn't be installed due to some previous defaulting on our part. Mind you Sir that the defaulting he was talking about was of a couple of years back as we had failed to pay certain amount of bill which was due on our part. After fighting for the issue(previous) for a couple of months we paid the bill and were given a concession of 20% by the then head of the concerned authority. Then we paid the bill and asked for the disconnection of the service, to which Airtel agreed... the service got disconnected within two days...
Now, that discount which the head issued to us, has put us in the defaulters list... which we were not informed before the company charged usn 100rs...

Dear Sir,
As requested by you in the earlier comment, i have replied twice since and no effort whatsoever has been made by the company to contact me...

Dear Sir,
This is another reminder of the "eagerness" to be shown by the Airtel Customer Service Team towards the complaint put here after more than 4 months of being harassed on the phone by the Airtel Service Providers for the Broadband Service. The team replied on the forum with eagerness and asked for the contact details to which i have replied and reminded twice but the failure of receiving any call or help has put me in a situation to post here... I'm also posting the email requests i sent to the email provided here in the first comment by the Airtel people, they have not even replied that they have received the mail and are processing the request. This completely shows the "eagerness" by which the want to "resolve the issue to my satisfaction"...

To,
Akhilesh Pandey
Airtel Customer Service Team

Dear Sir,
This is in reply to your comment on the Consumer Forum.
The following are my contact details :-

Apoorv Babbar
C-1/9 Safdarjung Development Area
New Delhi - 110016
Near Aurobindo Place Market
Contact No. - [protected]

Dear Sir,
This is a reminder to the previous mail sent to you
with my full contact details, required by you to contact
me about my complaint...
Despite me providing with the details no action has
been taken by Airtel to contact me or solve the issue
concerned.
Please reply with a optimum solution...
Regards
Apoorv Babbar

Dear Sir,
This is a reminder to the call made to me by Mr. Ricky
As decided he offered me the money back but failed to
provide a date and contact details, as a result i can only
feel helpless as this has happened previously also, so as
not to pay the penalty of loose ends on the company's part,
I just wanted to make it official by posting it here on the forum,
so that every concerned authority is aware of the progress
made by the complaint.

Apoorv Babbar

Hi I am a user of airtel broadband service. I requested for a WiFi Connection on 1 Aug, 2010 and the executive told me that my query would be resolved in 24 hrs but nobody came to my house. I also came to know that the engineer had made a fake report for my request number. This is not the service we expect from AIRTEL and just because of this I am removing my airtel connection. I think SUNIL MITTAL should seriously look for the increasing complaintsfrom the airtel customers.

PATHETIC SERVICE FROM AIRTEL......................

Regards
Satyam kumar
[protected]

Airtel Broadband — Non Installation of Airtel Broadband

I applied for a airtel broadband conneciton in pune. The engineer collected Rs. 250 and filled the form. Thereafter there is now no connection been done no wirings or no modem installed and these [censored]s are not even attending any phone calls. Bunch of rotten I must say....

Can Airtel do anything about it at all?

AIRTEL BROADBAND SERVICE — Airtel Broadband-- Pathetic Service

Hi All,

Airtel promised me a speed o 512 , but i have never expaeranced a speed of 512, the service is pathetic.. i will never recomend anyone to go for airtel.... guys never choose airtel broadand,,

Thanks,
Debarshi Sinha
[protected]

A case history of how an angry Airtel customer site engineer harasses the customer and then the customer care center gives 3rd degree torture.

12:30 pm 9th October 2010

Called Airtel about broadband slowing down tremendously and most sites including their own internet website timing out, even though i have 2 Mbps line.

First time half-way through discussion - call dropped. Around 10 minutes waster

The customer care never calls back, if your call drops, by the way.

Around 1pm:

Called back again and this time, I insist that they first generate a ticket. Finally a ticket is generated.
Ticket Number 38572324. Explained the whole problem again and finally they said someone will come in. Spent another 15 minutes

Around 2:30pm:
Actual visit by an airtel site engineer !! fantastic. He goes through the motions and finally says things are better. Your PC needs a health check, though. Okay fine, buddy. Thanks.

But please do not close the ticket. I want the situation under observation for 24-48 hours. The last time a problem came and it was fixed, it recurred in 24 hours. The guy is furious. He says, to maintain his SLAs he wants to close the ticket now. I tell him, i prefer to keep it under observation and then close it by Monday. His manager comes on the line, Gautam, and says, lets close it. I explain I would prefer to keep it under observation for 24 horus. He says, close the ticket and if you need help call me on my mobile number !!

After 15 minutes of arguing, I tell him, i want it under observation and he can still go ahead and close it if he prefers it.

The site engineer is furious. I try explaining my past experience of problems recurring. He only understands that he has done a good job and I am not letting the case close. His SLAs are suffering and he is furious.

And then he leaves the premises and within 10 minutes my ADSL Line is dead. Is it possible that the guy was mad and he disconnected the line in the basement before leaving. Old trick in the book. It is called SABOTAGE the network and screw the customer (or the management when u are on strike). Possible ? Yes. Probable ? Definitely.

What are the chances that the ADSL line which has been stable and okay for four months goes down within 10 minutes after an angry and irritated Airtel site-engineer leaves the premises. I wanted the case to be open for 24-48 hours, so here is a good reason Sir, I will yank your line for 24-48 hours and observe you. Hypothetical possibility. Yes.

3pm:
Call up Airtel. Again 10 minutes of explaining and same thing happens. Priya tell me case is open (wow, so it is open for observation). But says "Sir, it was a PC problem and our guy fixed it". I explain the line has been down and I need help. They said someone will visit before 7:20 pm. I also get an SMS from them that this is the case.. Quite professional.

7:00 pm
I call up Airtel again. Spend 70 minutes this time.
After 15 mintues with Jeetesh who says "Sir, it was a PC problem and our guy fixed it". Your case is under observation. I explain that at 3pm I had called to complain that the line was down. Has it not been updated ? aah.. yes is your line still down.. ?? He apologizes, sorry for the inconvenience, but it is now past 7:00 and there is nobody to come to your house now. So we will see it Monday.

7:30 pm
Escalate to floor manager :
Manager Ashish comes online, after 30 minute call. Completely clueless. Not briefed about anything. So "Sir, it was a PC problem and our guy fixed it". I ask him if he has got a briefing before coming on line. No sir, just read the case report. Normally case reports should be in REVERSE CHRONOLOGY. Last update first. So that when you see it, the most recent update is what you need to know before talking to the customer. After i explain everything to him for the THIRD time in a day. He apologizes, sorry for the inconvenience, but it is now past 7:30 and there is nobody to come to your house now. So we will see it Monday.

After another 40 minutes of discussion I ask him if he is the guy-incharge or anyone else is there to help.

I ask him to take someone from Operations on the line to understand why nobody showed up. "Sorry sir, we can't take them on the line." But someone will definitely come tomorrow at 3pm.

In a nutshell, at 3pm on Saturday they say 7pm. And at 7pm on Saturday they say 3pm on Sunday. I ask Ashish, why am I to believe you now ? No answer. What if the guy doesn't show up. No answer.

Request further escalation.

8:10 pm
Escalated to Abhinav Goswamy - not sure who he is. "Sir, it was a PC problem and our guy fixed it". I give him the story again for the FOURTH time today. He apologizes, sorry for the inconvenience, but it is now past 7:30 and there is nobody to come to your house now. But we guarantee you tomorrow someone will definitely show up.

I insist that the problem has to be solved today. Says he will call back.

9:15 pm

Still waiting for the resolution and my DSL link yellow LED is blinking and the browser keeps giving me the same message "DSL link is down".

So, basically the moral of the story:

Do what the airtel site engineer wants you to do. Close the case to help his SLAs. Otherwise, bad things will happen to you and you flush down the weekend trying to get your Internet working. You can never prove it, but you will suffer his wrath..

Wonder if Consumer court is an option...

actually airtel is not directly handling customer care offices...they outsourced the work to some private companies... (In Chennai its HTML - a Hinduja group of company)!
mostly in such bpo's the agent has to speak for almost 8 hours a day - non stoping speech..!!
think about the pressure they are facing..!! no one can speak to customer for 7-8 hrs / day..!!
more over there is AHT - Average Handling Time..!!
its less than 2 mins per customer..!! How can a guy close within 2 mins when a customer is complaining about a problem..? if the AHT crosses 2 mins-then it will reflect in their increment, promotion..etc...!!
so the guy wants to close the call even the customer's complaint not resolved..!!
and the guys who are attending the customer's call can do nothing...!! they just register the complaint...they even dont know who is attending the complaint and who is reviewing the complaint..!! the problem is with the process of airtel's management..!! they suck the customers money...but not attending the complaints properly...

I would like to bring to your notice that " I¿m received my Airtel broadband
bill against My Account No.[protected], for the period of 17.10.10 to
16.11.10, due date 07.12.10. I was shocked to see my bill because the payment
of my previous bill which is paid by me on 06.11.10 at E- Sampark (Center -100)
wide receipt No.18156367 at sector 43 Chandigarh, Rs 550/- & the same payment
received by Airtel office on 9th November 10.

Due to non efficiency of e-sampark people why should I pay the penalty?


To pay Rs 75/- is not a big issue but why should I pay the same for the mistake
of other people.


I hope at least airtel will be able to sort my issue at the earliest and will
allow me to live peacefully.


Being a customer i need a positive response from your side.

i'll be avialable at k.[protected]@gmail.com

Airtel Broadband — Connection not cancelled on time - just wants to pull money

Dear Sir,

I have requested a cancellation of my number [protected] on 3-November-2010. cancellation request number 413174.

But since that date i am only getting calls from airtel. and every time i have told the reasons and that i dont want this connections.

But even till today i am getting calls regarding this cancellation, and in the meanwhile i have been billed even after 03-November-2010.

This i think is only to pull money from me. or a bad management at ur end.

Please look into the matter.
thankyou,
Tarun.
[protected]@rediffmail.com

Airtel Broadband — Pathetic Service

Airtel being a leader in the telecomincation sector, now a days their service is pathetic. I have been complaining about the contenues drop in the network/link. but from last 20 days it is still pending. when ever i called service center they will send some layman, some of the service engineers have no manners to talk with the customers. DEAR AIRTEL IF YOU ARE NOT ABLE TO GIVE PROPER SERVICE OR IF YOU CANT KEEP UP YOU WORDS SO CALLED 'BETTER SERVICE THAN OTHER SERVICE PROVIDER' PLEASE TRY SOME OTHER PROFESSION.

Airtel Broadband — Broadband Service is Down for more than 7 days and Customer Care is not Responding

Hi,

I have a broadband connection from Airtel. The landline number for this connection is[protected]. The broadband line and telephone line is down for more than 7 days. I have registered a complain with Airtel Customer Care and am repeteadly following up with them. The line is not fixed. The CC executives can not give update on this. Every time I am calling them I am getting different different reason and nobody is working on them.
Also the Customar Care dept is disconnecting the call, if I want to speak to higher level.

and this problem is repetating from last 6 months.

The service provider is charging a huge amount of charge for Broadband and Telephony service, but I am not getting an uninterrupted supply. And the most harrasing part is the unprofesional way, the customer care dept is dealing this matter.

Please help me to resolve this matter permenantly.

Regards
Neloy Bandyopadhyay

Ph - [protected]
email - [protected]@gmail.com

Airtel Broadband — Complaint not resolved even after 1 week

This is regarding a complaint No. 47369432 which was raised/registered on 8th
June 2011 evening for Airtel Broadband connection with landline number
[protected]Registered on the name of Mr. Mayank Goyal, my brother, the
alternate contact number is [protected]) being out of order. In spite of constant reminders almost
daily the issue that the broadband is not working now for almost 2 weeks, no
solution has been provided and each time I make a call to the customer care I
have been assured it will be done the next day. day before Yesterday morning (i.e. 13th
June) when I spoke to the Manager for Escalations, I was given 100% surety that
it would be resolved on priority on the same day but nothing has been done so
far. I need the resolution for the same and the necessary compensation for all the days the broadband is not working as the company will anyways bill me for the entire month.

AIRTEL-Pathetic broadband service- uncooperative customer care
I’m using two broadband connections:
Home use – 5334328
Office use- 4608888 [Monthly billing of Rs. 12,000]
Both the connections are not working, I’m writing this complaint using the Vodafone data card.
After several phone calls and innumerable phone calls, our problems remain unresolved [ who is going to compensate us for the time and business lost?]
The so called customer care people refuse to take my calls or even call back. I have been in touch with :
S. Mehrowtra – [protected]- Apparently her phone is “not well” and she cannot see who is calling. She has been asked several times to visit the site but “our office is too far”.
Nishant Sharma- [protected] – he is perpetually in meetings and only makes false promises.

I have come to the conclusion that Airtel is of no use to us.
Therefore I would like to surrender the services immediately- I will advise all our associates in Ghaziabad not to use Airtel.

Airtel — talking bad speech with me

Sir..........................
There is a number making unsolicited calls to me, sir plz help me
that airtel number is[protected],, plz charged him hard

AIRTEL BROADBAND SERVICE — Airtel

Issue relating to Airtel broadband service are :


Arbitrarily changed the Broadband plan to higher speed plan even though customer never requested any change, In addition charged Rs 100 for changing the plan(no request from consumer).

When pointed out that no request was made for plan change, Airtel will agree to change your plan to original plan. They will charge another Rs 100 for going back to the original plan note no change was requested by customer to tamper with original plan)asking the customer. Now beauty of all this is that a month has passed when a customer notices extra charges from the new bill.
Customer is forced to to pay the extra charges(enhanced speed) for atleast a month or more(no request from customer for enhanced speed). Calculate this amount to millions of customer.

Now the AIRTEL has expanded this scheme further(or what I call a FRAUD) . How?

Subscriber will receive a pop-up every time they log-in, asking customer to OPT for higher speed. Despite a subscriber deciling EACH time the message for many days. This message is never Acknowledge by Airtel, So a subscriber WILL CONTINUE to get the message for days,Till the time subscriber inadvertently hit the enter button, THEN VOILA, you have Automatically subcribed to a new service. Another Rs 799 will be added to your bill. When you ask the customer service the Blame is on the customer that they have requested this service.

In Total ,a Rs 700 per month bill has gone up to Rs 1800, through ingenuity of Mr Bharti/Airtel.
while many unsuspecting customer will pay this EXTRA amount(amounting to many crores) some o[censored]s will leave all work & sort out this mess created by company.

A definately, very wonderfulful scheme to defaud public at large. Airtel knows that they will get away with this

Airtel Broadband Review — Airtel Broadband Review

Airtel Broadband Review: I once had faith in Airtel. I use Airtel Broadband, Airtel DTH and Airtel GSM. Airtel DTH and GSM are Prepaid and are not wired and I guess that’s the reason I never had any issue with those. But when it comes to Airtel Broadband / Landline Connection the real inside story is laid bare. And which makes me write this review of Airtel Broadband /Landline.
When I requested for an Airtel Broadband / Landline connection I got the first shock when they didn’t handed me the telephone instrument. May be it was my fault, But I was under impression that they do provide an instrument. Their technician told, it was discontinued. I wished it should have been communicated. So that’s our first point.
1. Keep in mind that you may NOT get a telephone instrument from Airtel when you apply for a fixed line Airtel broadband connection.
After barely two days of installation the connection snapped when I wanted it most.
2. Airtel uses Alcatel Lucent’s services for all landline/ broadband wiring.
It took 4 days for the complaint to be resolved and the technician asked me not to call customer care again (121) to file a complaint but call him personally and he’ll fix the issue.
3. Always register a complaint and take down your complaint number. You can sometimes claim waiver for duration when your problem was not fixed. I had to threaten connection cancellation to get the waiver for 8 days. Coz it took them 8 full days to fix another issue (That’s definitely not efficient).
Ok, I got to admit I was not available at home once during that period but still 8 days is simply too much. Second, when I started having a number of complaints, I started explicitly telling the executive to get the issue fixed first and then I’ll make the payment for dues (if any). It worked to a level. But still the services were not upto expectation so I decided to request a connection cancellation. And it’s when the real face of Airtel was unveiled.
They made me call repeatedly to register the cancellation request, making excuses of system down & all and asking to drop a mail regarding disconnection.
4. You’ll be billed for everyday till all the wiring/equipments are removed from your home/office no matter if you have active connection or not. So the more they drag feet on disconnection the more they get from your pocket.
Thanks,
Vivek
Airtel Broadband / Fixed Line No: [protected]

They Still harassing me. I am having to call them again and again but their system is down forever so they cant take my cancellation request. BS.

I had placed a complaint with Airtel Broadband for frequent disconnection of the internet 2 weeks back. Complaint number is : 32059394 nobody is even bothered to look at the complaint. Even if i call the customer care executive they place one more complaint but no resolution yet. Completely unprofessional service from Airtel.

[protected]complain


The worst service i have never imagined from Air. I applied for the connection on 4th-July 2013, after daily follow ups the executive came to collect the documents and Installation, Two days after taking the money they informed me that there is no connection facility in your place and it will take 1 week for the connection. still now 1 week is not over for. After follow up Today they have informed me that i will get a call by 7-PM with the update but dnt think so, lets see.

hi
i have purched a new airtel DTH connection on 12/6/10 from Shell Transource their authorised dealers in mumbai.

i was promised connection in 24 hours by the dealer. now the dealer is not taking my calls and it seems that even airte lcant do anything about it as the dealer has still not given me my activation code.

pls look it the matter

To have a DTH connection I registered in Airtel website and I got a call from the sales desk within hours of my registration in webstie. I got about 4 to 5 calls from the sales desk and once I made payment promptly I received a SMS from them giving my Customer ID and another SMS confirming to me that the installation would be done the next day at 11 am. Since no one turned up I tried to call them to know the status. To my surprise as if trained in a similar fashion I get a same set of reply, same set of false promises and same set of behaviours.

Its now more than 3 days I made several calls expecting atleast basic decency from the Customer Service executives as well from the compuny side on this issue. I sent emails to the cumpany no action, just a automated reply.

After making so many calls and so many requests Customer Service executives ask me to prove that I made payment for this connection by visiting the nearby airtel office and show the receipt. Without me paying how they sent Customer ID and how they sent me SMS on installation schedules. They say I have to wait for 48 hours after I visit the airtel center and prove the payment made by me. Thanks god I was not able to make payment online, I paid by cash and have a receipt. Airtel representative visited my house and collected cash from my house.

Now customer service guys drop my call as soon as I give my customer ID.

Its day light robbery, they chase prospective target scapegoats and they speak sweetly and once they get paid there is another set of people who are well trained to make false promises and talk politely till you get irritated. Once you reach that level they show their next level of talent "AVOIDING CALLS". You calls will never be attended. You have to out smart them using your skills and reach them and explain all the issues and then tell the customer ID then too they would drop the call.

Finally their target is cheat customers and make them run away by leaving the amount paid by them with asking for refund worrying about the tension they have to take and the good money they have to spend in collecting the bad debts.

Nice strategy by Airtel. All Airtel shareholders be happy your company would make more money for you. T

Request no : 3936573

I have purchased AIRTEL DTH connection on Sept 13, 2011 through online with assistance from Atul Kumar ([protected]) - vriti-interactive.com agent

I am informed that AirTel representative would be calling me soon and the CUSTOMER ID would be communicated through mail.
But there has been no communication from AIRTEL till now.

On suspicion, I tried googling with " AirtelDTH ConnectIndia" and was surprised to see that many have reported Fraud dealing with DTH packages very similar to my case.
Now I am more worried as the person who sold me this online is not answered mail/call and I have sent mail to the Airtel customer service division ([protected]@airtelindia.com,DTH.[protected]@in.airtel.com and [protected]@in.airtel.com), but no response till now.
I didnt expect this from AIRTEL.. Please take this complaint and also let me know when i will be getting my connection

Hi ,
My customer id is [protected].
I logged one complain for my bad DTH connection where i am getting
very bad screen on some channels.Technicial visited my home and told
that set top box is faulty and when you will change this it will work
perfect but when he changed it after that result was same and problem
is not resolved and he told that there is problem with wiring and he
will come next day to sort it out, but he did not turn out. Airtel
deducted money from my account for new set top box. This is really
frustrating and i am quite upset,whatever service we are getting from
airtel tv. i am going to disconnect it and also going to lodged a
complain in consumer court.

Technician who visited, his number is [protected] , but when i tried
his cell he did not respond me.

I had an Airtel DTH connection for which I have paid subscription uptil November 2013. The DTH stopped working on 16th June 2013 and thereafter, inspite of raising a complaint every day with the customer service, airtel did not send any engineer to repair the connection.

After following up for 20 days, we asked for the connection to be disconnected and the subscription amount which was to my credit, as per their recorded message on customer service numbers, of Rs.1900/- to be refunded.

After repeated follow up, finally the set top box and remote was taken by the airtel engineer, who refused to take away the antenna, on 15th July 2013. I was informed by the customer service executives, that the refund will be effected within 15 days of collection of the set top box.

However, till date, no refund has been effected. Calls to the customer service numbers are a waste of time, as they do not understand anything and talk rubbish.

It is now a almost a month since the set top box was collected and there is no sign of the refund.

I have lodged complaint for signal loss for my connection [protected] on 26 th April 2014 which I am using from 2011.But the company could not correct the default and assign different reasons of signal loss every time the new engineer visited the premises for eg. Changing cord checking settings change of STB box twice and they charge me for engineer visit and STB box twice. It is pertinent to note that I was unwilling to change the box as at that time I was having signal loss in only one channel that is star plus but after changing the STB box I was having problem with many channels so within 10 minutes I called back the engineer Juned who changed the box but he was reluctant to bring back as he was aware that there was no problem with the box so he did not return the box and instead different box was changed within 10 days . As the problem was still continuing the complaint was again made for the same issue and I was told that once the issue is resolved the charges debited to account will be reversed and in mail they agreed that after paying the visit charge they will return and also the STB box charges will be reverted .
But as the problem is not solved and the new and funny reason given by the company is that as construction of tower is in vicinity of one km and the operations of crane when it is moving in my antenna's direction I am having the problem of signal loss in connection. I don't understand if such reason is given by the company dealing in DTH how they will survive and for what they are charging customers if they cannot find solution of signal and that too in DTH business .
Anyhow I was advised by their engineer Mr Alam to suspend the connection till the work is going on and I ask for suspension and I was told that suspension will be only for 30 days and after that charges will be debited I was shocked to know that even as advised by them I have to pay suspension charges and that will be only for 30 days. As it is pertinent to note that tower work may be for months or years I have no other alternative but to discontinue the services and hence I requested for discontinuation of service as it was no use as the last engineer also broke antenna rod and when I told him for relocation of antenna in the balcony at 2nd floor where I am staying he was reluctant to change as he as sure regarding signal problem.and was therefore unwilling to change there. Now the company even though agreed to return the charges debited are not returning the same under the pretext that same are returned only when services are continued. Even though company is aware that the services are discontinued for signal loss and they have not found out solution and the connection is discontinued due to their default are not returning the visit charges STB box charges and the charges debited to my account for last three months and has also forfeited the balance amount in my above account as discontinuation charges.
Hence I request for refund of all charges I with damages for tension and harrassment caused during the three months and installation charges which I have to incur for going for another company connection.

Hence I request for favorable compliance to my rquest .

Thanking You,

My airtel digital set top box (STB) having ID-[protected] is not working from last 3 days.Ihave contacted customer care but still there is no response.Please do something.

sir,iam praveen chincholi had purchased airtel digital tv having customer id [protected], on 9/04/2012 i had registered complaint at airtel digital tv for stb not working properly customer request no.17702789,happy code 469,but still now no one had visited our home for stb service,25 days have gone and we still are unable to watch tv ,they have sent sms giving engineer mobile number [protected] but he is not at all lifting our call ,please do help us in this regard