Airtel Complaints & Reviews

DEAR SIR,

MY MOBILE NO.[protected] HAS BEEN MISUSED FOR PROVIDING A DTH CONNECTION TO ONE MR. NASIR KHAN BY AIR TEL DIGITAL TV, WITHOUT VERIFYING THE RTN ( REGISTERED TELEPHONE NO) REGISTERED BY THE CUSTOMER/ DEALER/ AIRTEL.

DUE TO THIS ACTION I AM BEING DISTURBED BY UNNECESSRY MESSAGES FOR RECHARGING THE AIR TEL DTH MENTIONING THE CUSTOMER ID AS [protected] EVERY NOW AND THEN.

STERN ACTION IS DESIRED TO STOP SUCH PRACTICES FOR GETTING BUSINESS.

REQUEST FOR ACTION AND TO DELETE MY MOBILE NO AS RTN FROM THE CUSTOMERS PROFILE.

REGARDS

N.R.KASHIVISHWANATHAN

Hi Team,

There is still no updates on this number since from 10/09/2011 it is been barred.
There is no help from your customer care.
I found very helpless on all the calls from your advisor..

This is first time the pathetic service from AIRTEL I have ever experienced.
I will recommend all my colleges and friend to disconnect this Plan from our office.

Please see to it..
I need to response from your side.. This is the Value of your customer.

Thanks & Regards,
Vikrant Sharma
Email: vikrant.2.[protected]@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.


From: Sharma,V,Vikrant,KKM72H C
Sent: 16 September 2011 15:39
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodal.[protected]@airtel.in; appellate.[protected]@airtel.in
Subject: 'Poor sevice from Customer service and billing department'
Importance: High

To Nodal officer,
Maharshtra.

This is regarding the Poor services offered by your Customer Service centre and the Billing system.
My Airtel no is [protected].


Please find the Brief History of it:-

On 9th august I bought Airtel CUG Plan (149rs).
Till 12th August my unbilled amount was 0.0 rs. I have the Message.
On 15th I have subscribe the Internet pack of 98rs. Got the confirmation SMS from your side.

Then On 24-Aug the Unbilled amount reached to 1736 Rs.
I filed the complaint at Customer care with complain Id : 39109769, Please find the brief history of it.
I have Subscribe the Internet services though I was being charged for Data services.

I received the Billed dated 09/09/2011 of amount – 6094.22 Rs. With Due date 27-Sep.

On 09/09/2011 My unbilled amount shows as 59.7 /- Rs.
On 11/09/2011 My unbilled amount was showing as 1086 /- Rs.
I was surprised as My outgoing was barred after 09/09/2011 how come you are charging with no sense.

I spoke to Customer care on 20/08/2011 with Hasina. I explain him all my problem. He was not able to help me.
So I requested to transfer the call to Floor supervisor, My god I was my mistake, It took 30-35 mins to get transfer, I was on hold till 35 Mins, At end my call was disconnected. There is no value to time.

So again I contacted I spoke to Mr. Subhash more. I repeated to same and requested to transfer the call. He said no supervisor are available now, Please contact between 6am – 9pm only.

I called up on 16/09/2011 in morning requested the same to resolve the issue all the three advisor were doing same thing putting my call on hold for 40- 45 minutes and then disconnecting the call.

The last person I spoke was Supriya, requested to please sort it out my problem. But all in vain no response after 5 minutes from her.

I think I was not joking with all these guys, so is this the company policy that they can disconnect the call any time they want.
What is the meaning of customer care centre when all are making fun of customer.

I am working with INFOSYS LTD and all my 20 of Friends had taken the same connection no problem with them.

Seriously if there is no reply to this issue I and all the 20 connection are going to be disconnected and I will filled complaint at Consumer court of harassment due to bill to AIRTEL for all ‘20 connections’ .

I need to sort it out ASAP you can.

Thanks & Regards,
Vikrant Sharma
Email: vikrant.2.[protected]@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.

Dear Sir,

My Mobile no.is [protected](Airtel Karnataka).I have placed my application for porting out to TATA DOCOMO on 13/09/2011 and the reference no.is 3835587.on 15/09/2011 i have received message from airtel that your application for the same has been rejected without valid reason.On the same day i approached Nodal officer on Mobile no.[protected] and explained the problem,who assured me that issue will be resolved within 48 to 72 hours.But to my surprise neither the issue resolved nor i received any response from Airtel.On 19/09/11 i approached appellete authority on Mob.no.[protected] and explained the problem for which he assured that your no. will be taken out of Rejection list and will be facilitated for Port out to TATA DOCOMO within 48 to 72 Hours.But so far nothing has happened.

Hence i call upon your goodself to resolve the issue as soon as possible.

Yours faithfully,

S.Santhosh([protected])

Dear all

I am an existing Airtel Dth customer having ID no-- [protected]; on 15th i have relocated within the city from Surat to Hazira; After relocation on 17th the airtel staff has connected the set up box on my new location but after that the code error B001 are displaying continuously on the T.V.screen; i have complaint about that several times to the customer care of Airtel DTH ; have talked to 20-25 representatives ; everytime got the new complaint no with new happy code no & a mob no of that technical staff but nothing has happened because that no is busy; out of range; switched off or will get the answer like that ok i am sending my engineer within 1-2 hrs; or he is busy & will come tommorow but still neither any technical staff; officer has come nor my problem has solved ; still i am suffering from that ; one more thing my complaint request no has started from 11895828; then 12033880; then12062958; then 12088506 & after every complaint no after 3-4 hrs i automatically got the sms that your problem has resolved but in between that time period neither any of their representatives has casked from me sir whether your problem has solved or not nor any representatives has came to my home to solve it

Respected Sir ,
My self is chaman lal S/o Vijay Kumar R/o Nurmahal (Jal ) i am Chartered Accoutant . My practice is fully depand upon my tel number .
I had been airtel number is [protected]( Sim No[protected] use last ten year . it was post post . i each time said to air tel company by bill was excessive as compare my usage but they did not gave any response .
so thought to convert this number to pre paid from post paid . i made and filed the request form at Venus Telecom ,Phagwara on 9.08.2011 after clear all the bill. i given on photo and copy of passport as id proof .they said it will active with in two days .but i did not actived . after a few days when i again apporached to Venus Telecom ,Phagwara they said your id proof not accepted bacuause of your photo was scaned . then i showed my original passport to the officer ,he made the copy himself and gave the promise to me it will active within two days .But till the date my number is not active .
these day is fully rash day for our profession . i many time requested the office please active the my number ,i just covert the no to pre paid from post paid . but they does not give any respone to me

i request to enter the complaint against air tel and Venus Telecom phagwara .

Thanking Your
Yours Truly

Ca Chaman Lal

Chartered Accountant
[protected]@yahoo.co.in
[protected] ( [protected] )

Hi All,

I want to bring this incident to your attention. I had an Airtel number[protected] which I wanted to disconnect because of the false bill coming every month from January 2011 till May 2011. When Finally I called customer care to disconnect my connection and take whatever your pending amount is. They didn’t respond for a while.

Then I shifted to my new address(below mentioned) and they contacted me in July to continue with the service and promise me to waive off all the false amount mentioned in your monthly bill.

They asked me to pay 1,800.00 in total and 400.00 as a transfer fee to shift to my new address with the same retention plan of Rs 599 1 MBPS unlimited plan.
.
I paid Rs 2,200.00 to (Ashish Pandey, retention department noida-[protected]) and tell them to transfer the connection immediately.

Till today dated September 21 2011, it is still in process and now they are calling me to pay the 3 month rent which I have never used.

They delayed the service for 3 month and asking me to pay the rental which they are responsible for.

Please look into this matter and fix this issue and customer harrasment.

I trust Airtel for their customer service and please try to maintain it.

My Old address:-

B-23
Sector-12,
Noida-201301

New Addresss-

Flat no- 312,
Patrakar vihar
(near Sai Mandir)
Indirapuram
Ghaziabad


Alok Singh
[protected]

Myself Mr.Channappa Hattigoudar. I have taken a Airtel Prepaid Sim(mob no-[protected]). But since 2 months i have not getting incoming calls and messages.incoming calls are bared due to technical problem. So many times i called Airtel custumer care but no body has solved my problem. So please hilp me ragarding this.

Channappa Hattigoudar
Mobile NO- [protected]

Please solve the problem soon.
alternate contact no- [protected]

I have applied for a new connection on 10th september 2011. They told the broadband will be installed in 4 to 5 days. When i tried contacting them they told yes it will be installed today tommorrow and kept me waiting for 11 day Still on 21st September there is no connection installed and they still says it will be installed today or tommorrow. The guys to whom I am in contact are Nitin mob no [protected] Sandeep [protected] and yogesh [protected]. My connection has to be installed in houdse no 1016 Sector 11 Panchkula

I have locked outgoing calls on gsm mobile & std calls from my Airtel landline phone (no.[protected] through dynamic lock facility provided by Bharti Airtel ltd. On 10th sep.when I try to unlock the locked call facility the dynamic lock was blocked, I request to the customer care representative of Airtel to unlock the outgoing call facility & reset the dynamic lock on 12.09.11 (service request no.is 3928980) & he assure me that the problem will resolve by 5.30 pm of 13.09.11. But it is not resolved till today i.e.21.09.11. I have called several time to customer care all the time they serve me wrong information that the problem is resolved now & you can register again for dynamic lock but when I try to re-register it I found that it is blocked yet & when immediately I call again to customer care I was connected to a new person who don't take responsibility of false information & again assure me to resolve the problem within 4 hours but it didn't. Then I called to Nodal officer of the co.also on 16.09.11, the officer assure me that the problem will resolved by evening of 19.09.11, but it was not resolved. I was call again to Nodal officer on 20.09.11 but he fail to give a satisfactory answer.
I can't understand that why the AIRTEL can not resolve such a small technical problem of just unlocking the outgoing call facility & resetting of dynamic lock. We are very much upset because we have only this landline phone at home & only communication system between me & my family when I go to out of city, so hereby I complaint to resolve the problem & to compensate for the same.
Thanking you in anticipation!

Vishamber Dayal Garg
[protected]
[protected]

I'm using Airtel prepaid Chennai SIM ([protected]). Whenever I come to Bangalore, I'm receiving messages from AD-54321 and Push messages from 17th September. Whenever I receive them Rs.10 gets deducted from my balance. I haven't subscribed for any of these services, still my balance getting deducted unnecessarily.
This is third time I'm facing this issue. This problem is not solved. I request you to deactivate these services at once and solve this issue.

i am receiving mms as in the form of a message . if we want to retrieve the mms we need to go to the link (http://125.21.241.88/mms/) that have been mentioned in the message . but the problem is the link has given its not working. we can't open the website to retrieve the mms. what to do now ? how can I get my mms ? Is anybody there to help me please... my number is[protected], now i am using here in Qatar as International roaming. i am receiving the text messages and possible to make and attend the calls. my gprs, mms settings is ok.

Vijesh P Valappil

Following mail has been send but no response from any body till today

Regards
Dinesh Yadav
Mob. No.[protected]

----Forwarded Message----
From: [protected]@in.airtel.com
To: [protected]@yahoo.com
Sent: Mon Sep 12th, 2011 8:24 PM PDT
Subject: Re: Fw: Fed-up with Airtel

Re: Fw: Fed-up with Airtel
Mon Sep 12th, 2011 8:24 PM PDT

Dear Customer,


Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.


Warm Regards,
Airtel Customer Care
www.airtel.in


Reminder -I

Dear Sir

I have not recived any relpy even after 5days, I am awaiting your reply. Please note that my account is close and I am not going to use further so please arrange to collect the setupbox with all instrument and refung the deposit urgently.

Regards
Dinesh

----- Forwarded Message -----
From: Dinesh Yadav <[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Cc: "airtel.[protected]@airtel.in" <airtel.[protected]@airtel.in>; "[protected]@bharti.in" <[protected]@bharti.in>; Air tel Gujarat <[protected]@airtel.in>; "[protected]@in.airte.com" <[protected]@in.airte.com>
Sent: Wednesday, September 7, 2011 5:04 PM
Subject: Fed-up with Airtel

Iam sorry to say but I am fed-up with Airtel. I am having the connection of Digital TV under plan of “Airtel- Value New March-10 [protected]@ Rs. 159.99 pm” and as per the plan daily burn rate was Rs.5.26 now when I am looking this months bill same has been changed & daily burn rate is Rs.5.73. Looking to the effect of the same Rs.14.57 has been increased in monthly billing which is not acceptable to me.

From Last 5 days I have received more than 100 SMS from AirTel saying that your balance is low recharge with 200. Why such blunder sms have been sent when I have told to not to send any SMS? Now today I have received a massage from AD-AirtelTV saying that my account will be closed from tomorrow if you will not recharge Rs.10 will be charged as reactivation fees.

Dear madam I don’t want Air Tel Digital connection so please close my account immediately without any further delay and get back your setup box & other system and close my account by refunding my deposit given at the time of connection.

I know that I will not get proper response before 3-4 reminders even though I am sending this mail and expecting immediate action from AirTel.

If the matter will not resolve immediately I will send same letter to your management at below address by registered A.D. to below address to all of below peoples & further process for legal:

Bharti Airtel Limited
(A Bharti Enterprise)
Bharti Crescent , 1 Nelson Mandela Road ,
Vasant Kunj, Phase II,
New Delhi - 110 070.
Tel. No.: +[protected]
Fax No.: +[protected]
Mr. Sunil Bharti Mittal Mr. Rajan Bharti Mittal
Mr. Sanjay Kapoor Mr. Rakesh Bharti Mittal
Mr. K Srinivas Mr. N. Kumar
Mr. Craig Ehrlich Mr. Pulak Chandan Prasad
Mr. Ajay Lal Mr. Tsun yan Hsieh
H.E. Salim Ahmed Salim Ms. Tan Yong Choo
Mr. Nikesh Arora Mr. Manoj Kohli
Mr. Hui Weng Cheong Lord Evan Mervyn Davies


Regards
Dinesh

Hi,

My installation was done with HD DVR on 16th September. The video output for my LCD was not crystal clear. The signal Strength showed 40.

I called customer care and got to know that signal strength should be at least 70. Then I registered a complaint with them.

A new engineer visits my place and he said nothing more could be done for it and lefts the place.

I am still suffering with the issue with less clarity as well as by comparing with signal strengths with another Airtel setup box located in floor below to mine.

I was then suggested the landline no of Mr Pritam Negi by customer care. But I am unable to connect him.

I have already suffered an another issue from Airtel DTH where I made an payment of different plan but I was enabled for different plan. It was rectified after tracking 3 days.

It’s really frustrating for me when even a week didn’t pass and I have faced so many issues.

Customer ID :[protected]


Best Regards,

DIVYA PRAKASH
[protected]
House No-241-
Sec-14,
Gurgaon

My set-top box stopped working on 12th Sept. on which i registered a complaint on airtel's so called consumer care [Complaint no. 11879297] claiming to resolve my problem by 14th giving an engineer's no.
[protected] on which after calling for 2 days (nearly 12-15 calls) the engineer finally sent some one who said they don't have any HD set top box so i had to wait??
Today is 20th still they hadn't came with set top box in 4 days which are enough to supply from any part of india.Today i had again complained on which they again gave me complaint id: 12060317 stating my complaint will be resolved till tomorrow.After 8 days they are saying me 1 more day shame on u airtel u sucks.
Yeah u sucks instead on advertisement u really should focus on services.
I am gonna register a complaint with consumer forum tomorrow at 10:00 am if the problem isn't resolved then & will sue you for inconvenience.

Hi,



This complaint is in continuation with the issue that i had faced with Airtel DTH and its been 10 days that it is not working and I am still paying for the

services. Very pathetic customer service. Here are the request numbers that has not been resolved till now and Airtel sent me a notification FAKE that it has been resolved:-



11735718
11741173
11828842
11902405
11923173





Everyday, I used to get the call from a Person and he ask me that whether engineer visited your place or not and then I said NO as usual and then, he promise me that today it will be done and its been 10 days and it is still unresolved. They have given me the reason, that I denied to pay the charges of Rs 100 for repir but I already mentioned in my Email on 09/09/2011 that we are ready to pay off the charges.Please take the action immediatley to fix the same at the earliest...



PLEASE NOTE THAT I WILL NOT PAY FOR THE SERVICES FROM 09/09/2011 TO THE DATE ON WHICH IT WILL START WORKING AND ALONG WITH COMPLAINT, I ALSO FILED A PHYSICAL COMPLAINT AT CONSUMER FORUM FROM ALONG WTH THIS EMAIL AS I CANT TAKE SUCH DISRESPECTFUL CUSTOMER SERVICE FROM YOU GUYS.






Thanks & Regards

_____________________________

Anuj Sharma






----- Forwarded Message -----
From: ARYAN SHARMA <[protected]@yahoo.com>
To: "sunil.[protected]@airtel.in" <sunil.[protected]@airtel.in>
Cc: "[protected]@airtel.in" <[protected]@airtel.in>; "dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>; "dthnodal.[protected]@airtel.in" <dthnodal.[protected]@airtel.in>
Sent: Sunday, 11 September 2011 11:49 AM
Subject: Complaint Still Unresolved - [protected]




Dear Concern,



This Email is in regarding to the complain that I have lodged on September 09, 2011 with Refernce # 11735718. The complaint was forwarded to the Area Engineer and then he (Saurabh - [protected]) called me on [protected] and confirmed the address from me. He also intimated me about the charge of Rs 100 for which I agreed and when I asked the reason, he simply told me that my DTH is out of warranty and once confirmed, I asked him to collect the same from my Home at the time of Repair. Then, he talked with me very rude and used refrain language as well and told me that we (Airtel) is not going to fix the issue and hanged up the call and within few seconds, I received a message from Airtel that "Dear Customer, your Service request reference no. is 11735718 for "Video Problem" has been resolved."



Then, I called DTH CSR and got transferred to Escalations department and I explained each and everything to her (Pooja - Escalations) and he called the Manager of (Saurabh - [protected]) and then put me on the Conference and then (Saurabh - [protected]) on the conferene talked very rude and again he denied to fix the issue against his Supervisor (Amit). Then, on my behalf, She (Pooja) again lodged a complaint for my Video Issue and I received a message that says:- "Dear Customer,request no[protected] for "Wrong Resolution(Domino)",Happy Code-879.Share code with the engineer ONCE issue is resolved.For any query pls call [protected]"


Within a few minutes, I received a call from another engineer and he also confirmed the address from me and promised me that this will be fixed within maximum of 2 hours. The moment he hanged up the call, I again received a message :- "Dear Customer, your Service request reference no. is 11741173 for "Wrong Resolution(Domino)" has been resolved".



Now, its been 6 days and issue is still lying on the table and I am still paying for the services whicih I am unable to use at all and I am so much disappointed by the Customer Service provided by Airtel. As its been a height now, I am unable to take the frustration due to the Bad service from your side, I am going to take the matter to the Consumer Court as well as to the Ombusdmen and will not be able to continue with these kind of services of Airtel.



Thanks & Regards

_____________________________

Anuj Sharma

Dear,

I am Gangadhar Reddy,my mobile number is [protected]. From 20 days onwards I am getting SMS cricket alerts for every 5 or 10 minutes.But I never subcribe for any SMS alerts.Also for these alerts I am loosing so much of money.I don't want any SMS alerts.Please deactive these alerts.

Thanks in advance.

BR,

Gangadhar Reddy

Sir,

Need your help in getting my money back from Airtel DTH
I think Airtel is a Joker company. They have taken my name and address while I booked the DTH. When I went to see the status in the website, I saw that my name and address both are incorrect.

The technician came to install and due to restrictions in the building, he could not install and advised to claim for the refund, which I did. I received the refund cheque after a lot of folow up with an incorrect name in the cheque.

I again following with the Airtel folks, but now they are not listening. They should have cancelled the cheque from their end and should have sent a fresh cheque, which never happened.

I sent the below scanned copies to the id they said, but so far nothing happened.

1. Invoce of the order
2. Name and Address details showing in the account page in your web site
3. Scanned copy of the envelope I have received from Airtel
4. Scanned copy of the cheque.


Kindly help me in this for resolution

respected sir/madam
on 19 sept 2011 i hve msd cal from [protected] at 8:06 am
when i back call operator say i m from airtel mumbai u have to call at [protected] to how receve ur lottary of 25 lakh lucky draw . When i cal airtel operator makes me fools for 30 Rs.

I WANT TO SAY REFUND MY BALANCE
OR
I[censored] HVE ANY TRUTH OF LOTTARY THEN PROVE IT

OR
IF COMPANY MAKES FRAUD PEOPLE THEN COMPANY WILL BE FINED

PARILEYAMENT ME BHI YE SAWAL UTHA THA ESKA KUCH SAMADHAN KARO

I WILL GO TO CONSUMER FOROUM TO COMPLAINT AGAINST COMPANY FOR FRAUD CALLS

REPLY ME

I M AIRTEL RETAILER MB NO [protected]

I WAITING FOR REPLY

REPLY FASTrespected sir/madam
on 19 sept 2011 i hve msd cal from [protected] at 8:06 am
when i back call operator say i m from airtel mumbai u have to call at [protected] to how receve ur lottary of 25 lakh lucky draw . When i cal airtel operator makes me fools for 30 Rs.

I WANT TO SAY REFUND MY BALANCE
OR
I[censored] HVE ANY TRUTH OF LOTTARY THEN PROVE IT

OR
IF COMPANY MAKES FRAUD PEOPLE THEN COMPANY WILL BE FINED

PARILEYAMENT ME BHI YE SAWAL UTHA THA ESKA KUCH SAMADHAN KARO

I WILL GO TO CONSUMER FOROUM TO COMPLAINT AGAINST COMPANY FOR FRAUD CALLS

REPLY ME

I M AIRTEL RETAILER MB NO [protected]

I WAITING FOR REPLY

REPLY FAST

Respected Sir,

i am mohan singh from MNC MINI STORE JARWA AIRTEL RETAILER [protected] DEMO NUMBER.

I JUST RECHARGE A WRONG NUMBER BY MISTAKE

I WANT TO SAY THAT PLSE REFUND ME BALANCE

DATE 19 SEP 2011

WRONG RECHARGE AT [protected] OF RS 50

AND THAT NUMBER WAS WHICH I WANT TO RECHARGE THIS NUMBER [protected]

MAINE RECHARGE TO KAR DEYA HAI

BUT JO WRONG RECHARGE KEYA HAI WO BAL REFUND KAR DO KYUE KI [protected] NUMBER SWITCH OFF HAI.
JUST RS 50.00
YOU CAN SEE DETAIL

I ALSO SAY MY PRBLM TO DEALER MANAV COMM HARIPURDHAR AND I ALSO MAIL MY PRBLM TO TM SHIMLA

PLSE REPLY

WHAT IS THE SOLUTION OF MY PROBLEM..

Dear Sir,

I want to lock complaint against Airtel Prepaid Service, Few day ago I observed that My Mobile Balance which is Rs. 22/- suddenly come down to Rs.17/- as I have not made any call, I call Airtel Customer care Executive & try to find out that for what they cut my balance, he replayed that some Cooking service is activated in my SIM, I requested them to discontinued the same & refund my money, but till date nothing is refunded by them.

Today I have received I SMS from Airtel, which say my Cooking Tips service is renewed & for that another Rs.3/- is deducted from my account.

I am requesting you to kindly take this case on high priority as this is not as case of few Rupees, it is case of trust.

with regards

Shyamal Ghosh
[protected]