Airtel Complaints & Reviews

I subscribed to Airtel DTH's South Super Value Sports (123 channels @ Rs.130 pm + taxes) from 14th Sept 2011.

Click on South Super Value Sports link in this page to reach there.
http://airtel.in/monthly-packs/south-india-pack.html

In this web page it is listed that Ten Action+ channel is available in the package. But I am not getting the channel and when asked, the customer representative(Mr. Irshad) says, "Sir, it is not available". He doesn't know anything beyond that. The call was transferred to his supervisor (Ajay) and he also draws blank. Again the call was transferred to his Manager, who is busier than Mr. Obama himself and never takes the call. After 15 minutes of waiting, I relented and cut the call.

What is this all about, Airtel. You advertise one thing in the website and you give customers something else.

All I want is the channel Ten Action+ activated in my connection. I kind of get a feel that Airtel has purposefully done this to avoid people seeing Spanish La Liga tournament as they can charge extra for that.

my mobile no is [protected]. yesterday service provider Airtel has deducted rs 20 for no reason.

stop airtel mobile tv service immediately on mobile no [protected]

Sir,

I am a Airtel customer ([protected]) from last few years-On 17th September 2011 morning I was downloading a Bhajan song from a music site when I found that an sms (AD-54321) came into my mobile inbox and observed that airtel charged me an amount of Rs.70/- for downloading Java games from Airtel. I was surprised and contact with Customer Service (121).But they were denied to refund the same amount, and suggest me that Airtel sent me a push message which I open by OK button that means I request them to download the game in my mobile where I was not found any games.I want to talk with their upper officials, listen and they keep me hold for 20-25 minutes in several times then that call was ended.

From my side,

1. Anytime, I was not given any request for games.
2.If any message came every mobile set, systemically open with D pad/OK button-Airtel taken that opportunity to income money.
3.If any, want to talk with CS executives, providers charged for 0.50paise/3minutes. Airtel keep me in hold for 20-25 minutes.

Request refference no. sent by Airtel after every communication:

CBDOV [protected]

CBDAL [protected]

CBDOV [protected]

CBDAL [protected]

Sir, please save us from Airtel, who is a CHEATER OF INDIA.

Regards,

Amit Dey

Dear Sir/Madam,

I had requested for an Airtel IPTV connection on 22nd of July '2011. An executive from Airtel came to collect payment of Rs 999/- on 23 July 2011. The payment in cash was made by my father. The deatils of payment are given in the Customer Enrollment Form (CEF) no. - 2768743. The name of the person who collected the payment on behalf of Airtel was 'Sozab' his code is - NDSL140009 and mobile number is [protected].

I have been calling the customer care since 14 Aug 2011 and till date no resolution have been provided. When I didn't get the IPTV connection even for a month I asked them to refund my payments. Now even after 57 days, neither I have got my money back, nor I have got the IPTV installed.

When I call customer care they say your payment is not reflecting. I am not sure what needs to be done at my end as I already made the payments. Every time I call customer care I have to give the same details time and again. I have provided them with CEF number, emp code of the person who took the payemt even his mobile number. But still no action have been taken.

I wrote two mails on Sept 3 and then again on Sept 8 to the following email addresses - [protected]@airtel.in and nodal.[protected]@airtel.in. They even didn't bother to reply to my mails. Only thing that I got was a system generated mail that said my query will be answered in 72 hrs. Now even after 336 Hrs. I am still awaiting reply.

I request you to please either help me get my money back or get me an IPTV connection installed.

Thanks & Regards
Amit Gupta

Melwyn Sunny Pinto
St Joseph's College
Bagalore - 27

I (Melwyn Sunny Pinto) had taken a prepaid connection from Airtel. There were some documents issues and I was asked to resubmit the documents once again. I did that on September 8 under the guidance of the service person in Airtel service centre on Cambridge Road, Ulsoor, Bangaore.
However, even after eight long days my phone was not activated. I went to the office again on September16 and they told me that my documents were rejected as there was some issues with regard to the date. I was indeed frustrated and yet submitted the documents for the third time. And yet my phone has not been activated. i am indeed disappointed with Airtel. I would like this Forum to kindly do something.
My number - [protected]

Thanks,
with kind regards,
Melwyn Pinto

I had paid an amount of Rs.1540/= for South Mega pack on 2/9/11 thru Vriti Infocom (no22108) and I was promised that the installation will be done on 4/9/11. But till date no one came to install the DTH connection.I had made several phone calls and had sent several emails but they did not respond to any. Please arrange to return the money so that I can go for some other connection.
Dr E Gopinathan
mob no.[protected]

from,
hemant watwale.
address- 5 mishra nagar (indore)
landline no.-[protected] and mob.-[protected]

sir,
i want to add 100 zpd top-up to my airtel broadband plan....

to
airtel customer care

I have air tel No. [protected] .Everyday Rs.3 is being deducted for Bikini Rich Alert Service from AD54321.this is happening for last six month I cannot recharge my mobile due deduction. I had registered several complaints to air tel (ROVAD[protected] on 16/9/11 ) but the problem persist I request telecommunication regulatory authority to take necessary action to prevent such cheating by Bharati airtel

Ajit Kumar Hazarika ,
DHEMAJI, ASSAM
[protected]@yahoo.com

Bharti Enterprises Ltd., Bharti Crescent
1, Nelson Mandela Road, Vasant Kunj, Phase II
New Delhi – 110 070, India

Sub: Legal notice for reimbursement of money and providing me a written proof of request for
cancellation.
Phone No in question: +[protected]

I am writing this letter to inform Airtel and kick starting the legal process against the bad service
Airtel has provided, irresponsible behaviour of Airtel employees and Airtel not providing any
written acknowledgement for the disconnection request I had been raising.

I have an airtel land-line phone (+[protected] which I am using for around 3 years. I have
been using the Internet and phone services of Airtel and I have been paying Airtel for the
services I have used. Below are the details of what happened with my land-line connection in
past one month.

I got my land-line phone dead on 17th Aug 2011 and I raised a request for a dead phone
17th Aug 2011 (No: 2426176). My phone connection was not fixed till 19th Aug 2011. Internet
connection is a must for me to be able to work, so I decided to get a new connection and close
the existing connection from Airtel. I raised a request for cancellation on 19th Aug 2011 (No:
2541564). As per the Airtel process, Airtel executive is supposed to call me within 24 hours of
my cancellation request and the connection should be disconnected within 7 calender days from
the time request is raised. I did not get any calls from anybody in Airtel and both my requests
(for dead phone and cancellation) were closed saying the connection has been retained. I
was still not provided with any resolution on my dead phone and I was not provided with any
information about why requests were closed.

I raised another request for cancellation of my phone on 21st Aug 2011 (No: 2675364), I was
still not provided with any resolution and the request was closed again with the very same
reason that “connection is retained”. I raised another request for dead phone on 26th Aug
2011 (No: 2966712) and still I was not given any resolution till 30th Aug 2011 and request was
closed. I raised another request on 30th Aug 2011 for disconnection (No: 3206024), and same
thing happened again, no resolution and request was closed. I talked to Nodal officer, that my
requests are being closed without any resolution and nobody is fixing or disconnecting the
phone, He said he will talk to people in his department and will get my phone working, but my
phone did not work after all. I raised another request on 31st Aug 2011 for dead phone (No:
3276688) and talked to Nodal officer again for this issue and after that an executive visited my
house and fixed my phone. I got dial tone in my phone but I was not able to make any calls as
my phone's incoming and outgoing were still blocked.

I raised two request for cancellation on 3rd Sep 2011 (No: 3434942 and 3436948), as phone
was still not working, and till date both these requests are in open state and no resolution
is provided yet. My phone's outgoing and incoming is blocked and my connection is not
disconnected yet. I was being asked to make payment for the period when my phone was not
working, so, I raised a request for billing issue on 3rd Sep 2011 (No: 3454680). I was not in
a position to continue with the phone connection (it was blocked) and wanted to make sure
that It gets disconnected so that I get apply for a new connection. I visited Airtel relationship

center asking them to disconnect my phone and give me a written acknowledgement of the
cancellation request I have raised. I was given only a promise there as well that my phone will
work and I was refused a written acknowledgement for the cancellation request I had raised.

I talked to one of the local Airtel executing and he told me that my connection is blocked
because I need to make the payment and on the same day 3rd Sep 2011, I made a payment
of bill for the month of July. Still after paying the bill, my phone line was not reactivated and I
raised a request to reactivate my connection on 3rd Sep 2011 (No: 3456878)

I raised multiple requests for reactivating my phone line on 7th Aug 2011 (No: 3669140) ,
9th Aug 2011 (No: 3787644) and 11th Aug 2011 (No: 3871264) but my phone line was not
reactivated. My phone got activated on the 11th Aug 2011 evening and got it deactivated again
on 12th Aug 2011. I have no idea why is my connection not being reactivated and at the same
time it is not disconnected also.

I had been writing emails all this time to airtel customer care ([protected]@airtel.in and
[protected]@in.airtel.com) and I never got any response for those mails. I only get an automated
acknowledgement without any acknowledgement number. When I discuss the emails with
customer care executive they ask me the acknowledgement number which I have received in
response to my mails, but response to my emails don't have any acknowledgement number. I
am attaching printouts of emails as a proof that there is no acknowledgement number is given.

When I ask the customer care executive why is my connection reactivated, he says that I have a
cancellation request in place that is the reason it is not reactivated and when I ask why is it not
disconnected yet, he says because I have a reactivation request in place that is the reason it is
not disconnected yet.

I want to raise a concern on the processes of Airtel that which law has given them write to keep
all the request to themselves and close them at their will without providing any resolution to the
customer. My phone connection was not disconnected even after raising multiple requests for
disconnection and I am forced to continue the connection, take care of Airtel's hardware and
pay for the phone connection which is being continued without my will. Airtel takes any amount
of time in disconnecting the connection and expect the customer to pay for the extra time they
have taken in disconnecting the connection and customer is responsible for the Airtel hardware.
When I raised requests for disconnection, I wanted a written acknowledgement for the same, so
that, I am not responsible for any of the Airtel hardware and I can not be made to pay for airtel
connection which is being continued without my consent.

I have wasted more than 500 Rs on making calls to Airtel customer care, I have wasted hours in
talking to airtel customer care/nodal officer, waiting to be connected to an airtel customer care
executive/nodal officer and writing emails to customer care and nodal officer (at least 50-60
hours) and I have suffered huge frustration during all this time. I never received any response
to mails, calls or requests I have been raising and I am being forced to continue with Airtel
connection which is in blocked state.

Here is the list of all the request I have raised from 17th Aug 2011.
1. 4052670: 14th Sep 2011 For speed problem (Speed fixed and closed)
2. 3871264: 11th Sep 2011 For calls blocked (Open)
3. 3787644: 9th Sep 2011 For reactivation (No resolution and closed)
4. 3669140: 7th Sep 2011 for reactivation (No resolution and closed)

5. 3456878: 3rd Sep 2011 For reactivation (No resolution and closed)
6. 3454680: 3rd Sep 2011 For bill issue (No resolution and closed)
7. 3436948: 3rd Sep 2011 For disconnection (Open)
8. 3434942: 3rd Sep 2011 For disconnection (Open)
9. 3276688: 31st Aug 2011 dead phone (Phone fixed and closed)
10. 3206024: 30th Aug 2011 For disconnection (No resolution and closed)
11. 2966712: 26th Aug 2011 For dead phone (No resolution and closed)
12. 2852976: 24th Aug 2011 For dead phone (No resolution and closed)
13. 2675364: 21th Aug 2011 For disconnection (No resolution and closed)
14. 2541564: 19th Aug 2011 For disconnection (No resolution and closed)
15. 2426176: 17th Aug 2011 For dead phone (No resolution and closed)

I demand following things from Airtel.
1. Disconnect my phone connection immediately.
2. Remove all Airtel hardware from my premises.
3. Reimburse me for the money I have wasted in calling airtel customer care and nodal
officers and for the amount of time I have wasted in talking to customer care, nodal
officer and writing emails to airtel.

I am providing 7 days to Airtel to clear above things and I case of failure to do so, I will take the
matter to honorable consumer court in Bangalore and will be asking for a damage of Rs 100000
for all the above and for all the expenses and time I will be spending in the case in consumer
court (including but not limited to expenses for lawyer, documentation, my valuable time and
court fees etc).

Applicant Signature,

Rajeev Kumar Sharma
Tony House, #10, 10th Cross
3rd Main, L B Shastri Nagar,
Bangalore – 560017
Mobile: +91 [protected]
Airtel land-line: +91 [protected]

Hard copy sent to (By registered post):
1. The Ombudsperson, Bharti Enterprises Ltd., Bharti Crescent, 1, Nelson Mandela Road,
Vasant
Kunj, Phase II, New Delhi – 110 070, India
2. Airtel Registered Office, Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase
II, New Delhi – 110 070, India

Email copy sent to:
1. Airtel customer care ([protected]@airtel.in and [protected]@in.airtel.com)
2. Airtel nodal officer (nodal.[protected]@airtel.in)
3. Appellate Officer (appellate.[protected]@airtel.in)
4. Airtel Ombudsperson ([protected]@bharti.in)

Sir, I had a post paid connection on mobile no. [protected] , I filed request to convert it to prepaid on12.09.2011 , i have paid Rs.2820 vide receipt no.J7844 and till date out standing amount Rs.790 vide receipt no.J7847. I had purchsed another SIM from the Airtell office at Gita Bhawan Chouraha , whher i paid all my out standing bill till 12.09.2011, i was charged Rs.101/- without any receipt telling that i will get a balance of the same amount after 72 hrs when my afore said no. will put in to the service, todar i.e. on 17.09.2011, my above no is not put in to trhe service, no. of times a called at 198 service but of np avail.
Befor a couple of day i. e. on 15.09.2011 i have e recharged my above no with Rs. 110 from a vendor , in hope that my no. wiil be activated , i did so because when i dialed some no. i heard the voice that my account does not have enough balance, i received a massage that my account is successfully recharged and got a balance of Rs.93.50., even than my no. was not put in to the service , till today.
to my utter dismay my above no. is not in service but i received a massage on 16.09.2011 at.0042 hrs from AL hello tunes that i have choosen a hello tune and an amount of Rs.30/- was deducted from my account, instantly another massage that i have changed my hallo tune another Rs. 15/- was deducted , Kindly look in to the matter and resore my amount Rs.45/- and put my no. in service immediatly.reply me on my mail [protected]@yahoo.co.in ( if possible please tell me that how this magic can be done by Bharti Airtel so that i can shre this with people )
,

Hello All,

This is really frustrating availing your services where no body id responding to any mails.

Below query is still not been solved yet. Reversal of 30/- is not been done for previous deduction. Again Yesterday 30/- has been deducted for the same service Friend's Chat. Request you solve the query ASAP.

Even I had launched a compliant in Consumer forum today. Also I am continuing the Airtel service after the balance is over on [protected].

Thanks & Regards,
Hitesh Patel
[protected]
Extn: - 2955



Hitesh Patel/RMSI
09/02/2011 10:48 AM
To
[protected]@airtel.in
cc
nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Subject
Re: UNNECESSARY DEDUCTION ([protected]) - DEHRADUN [|BAL|Qrc[protected]|]





Hello Rituraj,

I had not received any reply of the below query. Please check and do needful for below 2 points:-

1) No reversal of Rs 30/- is done in my account till date.
2) I am still receiving unwanted calls from the numbers -- [protected]/145/147 and [protected]/610 (11 digit numbers)

Thanks & Regards,
Hitesh Patel
[protected]
Extn: - 2955



Hitesh Patel/RMSI
08/25/2011 02:10 PM
To
[protected]@airtel.in
cc

Subject
Re: UNNECESSARY DEDUCTION ([protected]) - DEHRADUN [|BAL|Qrc[protected]|]





Hello Rituraj,

Thank you for your response.

As per your below mail, I had received any refund of 30 on 19/8/11. Can you please check and let me know.
Further we would like to inform you that the above mentioned services is deactivated from your airtel mobile with effect from 19/08/2011. Also a reversal of Rs.30/- has been made in your airtel account as one time benefit on 19/08/2011.


Thanks & Regards,
Hitesh Patel
[protected]
Extn: - 2955



[protected]@airtel.in
08/23/2011 03:29 PM
To
Hitesh.[protected]@rmsi.com
cc

Subject
Re: UNNECESSARY DEDUCTION ([protected]) - DEHRADUN [|BAL|Qrc[protected]|]






Dear Customer,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on 18/08/2011, regarding balance deduction in your airtel mobile number [protected].

We regret for the delay in response to your mail.

We would like to inform you that Rs.30/- was deducted due to voice chat services on 18/08/2011.

Further we would like to inform you that the above mentioned services is deactivated from your airtel mobile with effect from 19/08/2011. Also a reversal of Rs.30/- has been made in your airtel account as one time benefit on 19/08/2011.

Also we understand that the unwanted promotional communication must have caused you inconvenience and wish to assure you that, airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to the telecom customers.

In order to initiate an investigation into your complaint, we would require complete details related to the Unsolicited Customer Communication (UCC) received by you. Please provide us with the following details:

- Date of receipt of promotional SMS/Call

- Time of receipt of promotional SMS/Call

- Brief description of the promotion

- Telemarketers SMS Sender ID / 10-digit phone number

We would also recommend the following measures to further avoid unwanted promotional communications:

- Do not give out your airtel number [protected] unless absolutely necessary.

- Do not fill unnecessary forms at Hotels, Restaurants, Shops, and Malls etc., through which your airtel number [protected] may get circulated and reach the telemarketers.

- To ensure that your personal information is not misused, avoid leaving your number on visiting cards or mentioning it on feedback/subscription forms.

We hope that we have been able to address your request suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email at nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Rituraj Dutta Nodal Office Bharti Airtel Limited

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[protected]Original Message[protected]
From: Hitesh.[protected]@rmsi.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 18/08/2011 06:06:54 PM
Subject: unnecessary deduction ([protected]) - Dehradun

Hello Sir/Madam,

I am facing problem with the unnecessary deductions from Airtel in my Prepaid
Mobile number ([protected]).

Earlier 1 month back there was deduction of Rs75/- for hello tune and Rs 30/-
for Chat. Any of such service was not activated by me.
Immediately called the customer care and according to them this services was
activated by me. I told them to deactivate any of such services on this Phone
number. Nothing was happened till date.

In the morning again Rs. 30/- was deducted from my account.

Also I had make request for "Do Not Disturb" service, but still I am getting
many calls from unknown numbers (12 digit numbers).

Due to no such good response from Airtel service, it might I will go for
"Consumer Forum Complaint" or I may change all my numbers with other service
provider (Within 2 Days).

Request you to act fast on the two above matters ASAP. Please refund all the
money which was deducted earlier.

Thanks & Regards,
Hitesh Patel
[protected]


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Disclaimer:
This message and any attachments contain information that may be RMSI Private Limited. confidential and/or privileged. If you are not the intended recipient (or authorized to receive for the intended recipient), and have received this message in error, any use, disclosure or distribution is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the e-mail and permanently deleting the message from your computer and/or storage system.

Disclaimer:
This message and any attachments contain information that may be RMSI Private Limited. confidential and/or privileged. If you are not the intended recipient (or authorized to receive for the intended recipient), and have received this message in error, any use, disclosure or distribution is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the e-mail and permanently deleting the message from your computer and/or storage system.

I have been depositing my cheques for monthly payment of dues at the Kairali Apartments, Panampilly Nagar , Cochin drop box for > a year. For past 2-3 months collection from this authourised drop box of yours is erratic and I have had to pay fines for late payment. Kindly ensure that person collecting cheques from this drop box is regular.

Dear sir,
My name is Kalavati m Chigadannavar.... the reason to right u is that i had ported my mobile number that is [protected] from dolphin(mtnl, mumbai) to airtel last month and i have given all the documents to airtel retail center and it was succesfuly ported and it was working properly and even i have recharged it ... but after a week my number is not working anymore it says all incoming and outgoing calls are barred ... and now at present it says number does not exists... i mailed a complaint to airtel service provider many times but they did not replied..... i m totally confused ....... sir i request u to please help me and look into the matter as i m loosing my important contacts
Please do the needful
K M Chigadannavar

complaint:i was being charged for devotional pack and m.bazar_deal_verse which airtel claims i requested it for on 6th of september 2011... i usually use bsnl .used this sim for one day that too for a days internet pack of rs 5 which i could'nt activate because the letters on the recharge voucher were too small... next thing i had this service on by itself and was charged 2 rs /day for the same. i am registered in the do not disturb category...so the customer care guy says i wont even receive this service devotional messages for which iam being charged...
he told me to dial*121*5# to deactivate this service which i did on 16th sep 2011.
i have a querry for airtel when iam in do not disturb category how can i receive the plan idea ????(by itself???)
iam dr.Anchit Wapa my no;[protected].dr.[protected]@gmail.com
it is requested to see into the matter urgently as i feel many customers are being cheated like this..
thanks.

Respected Sir,
My name is Rajesh Ranjan having an Airtel no. i.e. [protected] has mailed you nnnn... no. of times Regarding De-Activation of Total Video Subscription, every time, i received a Ref. No. but nothing has been done, many times, i received the the deducted amount but some times no response.
Today again, 15 Rs has been deducted & I had words with your different Floor Supervisors named Mr. Ajay & Mr. .. actually I didn't remember the name. They said, " If you are unable to deactivate the service then, Company will deactivate the same automatically". Now, I am unable to deactivate the service, now it's your turn to fulfill ur commitment. The Ref. No. today i received is RALDC[protected].
Please deactivate this service.

I've port my number to airtel 2 days ago. My number has started working but when im trying to send the request through SMS to 121, I am unable to activate Airtel Prepaid Blackberry Internet services.

I have provided the following details as requested by Airtel Blackberry customer support at Bb.[protected]@airtel.in

1- Customer Name - Rahul Jain
2- Blackberry Mobile Number[protected]xx
3- Blackberry Model Number - 9700
4- PIN Number - 2172e2a5
5- IMEI Number[protected]xxx
5- Circle - Punjab
6- Plan needed - WBIS (weekly BIS serice plan)
7- Error while activating the services, still get the error message,"We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation."

Ive tried calling customer support centre 100 times but they dont have any solution to my problem. There is no proper support and training to these stupid customer centre executives. Half of the time the customer centre number doesnt go through.

I would request to kindly provide resolution to my problem or i want to again port back my mobile to another service provider. I port to Airtel thinking that their Blackberry services are the best but to my surprise its the pathetic.

Awaiting your reply at the earliest. Kindly help me get a resolution in 24 hours or kindly get me my new UPC code for porting to another service provider.

Rahul Jain

Dear sir,

I am C.SUDALAI SURESH, L & T - Manager, Tollplaza, in Chennai (near REDHILLS).

I am facing more problems due to signal problem (the signal is not getting continue).

Another AIRTEL SIM using persons and all getting full signal .

I already booked the compliant for Four times to Customer care (before 25 days), Still the problem is not solve.

Now, my important calls all are i missed.

What can i do?

Regards,
C.SUDALAI SURESH
Mobile:[protected] & [protected]

Fraudulent bills of Airtel:

Dear Advocates,

1. This is to inform you that this is one more method of Bharati Airtel’s scheme to threaten, coerce clients to pay up and add to their kitty of profits through fraudulent methods.

2. I used to have 4 mobile phones of Airtel & 3 Landline connections for our office and home connections from the year 2005. It was noticed since 2010 onwards that Airtel would give escalated bills for all the connections.


3. If a complaint were lodge bill amount would be reduced immediately. Upset with such dishonest services we had decided to disconnect 1 mobile phone connection and 1 landline connection. What was retained were only 2 landline connections one of them is[protected].

4. Further we asked airtel to move to plan of Rs.499 Broadband from Rs.1299 for the no.[protected], in the month of oct 2010. This was done by phone as well as by mail. However it was noticed that inspite of taking the request it was not done within the prescribed time. In Feb 2011 the DSL connection was still at at Rs.1299/- once again we called the Customer Care we asked them to reverse the charges and also change the plan to Rs.499/- they gave ref nos etc.

5. When we checked in Mar 2011 it was not done. The customer executive sent a mail stating that they were sorry & will reverse the charges for the last 3 months (Jan, dec, nov). But on 14th April they disconnected the Broadband connection. When enquired they said that our plans were still in 1299/- and we have to pay at Rs.1299/- for all the months, the amounts cannot be reversed.

6. When a mail was sent to 121 enquiring why they have disconnected. They sent a mail saying on Feb month we had actually asked them to upgrade our plan to Rs.1299/- ??? I asked them how we can upgrade from Rs.1299/- to Rs.1299/- ? We can only upgrade to a larger plan or a lesser plan.

7. So it is very clear that AIrtel wants to bill us for Rs.1299/- irrespective of whatever we do.
8. Mails were exchanged ( have all the proofs of correspondence from airtel ) where they have reversed their own decisions. Have all the complaint numbers but action was not taken so far.

9. Last week we had a lady call up saying she was from the reconnection department and would like to reconnect the phone. Why such calls are made from time to time we have no idea. However we are not interested in any phone connection with Airtel for the following reasons:

a) Executives are not aware of the products and lie about the different products just to make the sale.
b) There is no co-ordination between customer care, sales department, reconnection/ retention and technical departments.
c) No co-ordination between collection agencies, which adopts any unscrupulous methods to collect the payment.
d) The staff are untrained and inexperienced, no authority/ interests taken by the Managers to resolve issues. Through phones, through mails and through customer care kiosks, inspite of all these mentioned for lodging complaints and redresals
e) The billing is always escalated compared to the services rendered.
f) Requisition not honored.

10. After we started using new connections by BSNL, Tata Docomo and Vodaphone our bills are 50% less compared to Airtel bills and services are also good.

11.You can find my complaint mails in in the link provided : http://www.consumercomplaints.in/complaints/fraud-bills-for-the-last-6-months-c5...⇄
12.Mr. Rakesh Ranga has written to me from Customer Service team stating that they will resolve the issue. But nothing happened so far.
13.The legal team is writing to me stating that you will share the information with other telecom operators and credit verification. Let me also tell you that we will go to consumer court and disclose the threats made by you through this legal notice. Be noted that all the emails, complaint numbers and mails sent by concerned departments are very much in my possession.
14. In the number mentioned below of the lawyers the communication numbers are as follows [protected]/ [protected] both the numbers are incorrect.
Many thanks,
Rumi SIkdar
B2 , 1905, South City, Arekere Mico Layout
Off Bannerghatta Road
Bangalore- 560076

This mailer is to bring to the notice of the Entire Community and to the world that how can a company as big as Bharti Telecom (Airtel), owned by Mr Sunil Bharti Mittal, can hurt the sentiments of thousands and millions of Sikhs and other community, just to increase their revenue through value added services.

I received a message on 1st April,April Fool's Day, on Sardar's(Sikh Community) which very clearly hurts the sentiments and is a direct hit on the community. It was clearly making fun of community.

Entire message is as follows:

Sardar got into a bus on 1st April when the conductor asked for the ticket,he gave Rs 10 & took the ticket and said April Fool.I have a free pass.

I sincerely fail to understand when Airtel, being an Indian company cannot take care of the values and sentiments of an Indian community , how will it comply and safegaurd the interests of an African community where they are overtaking Zain Telecom.

Let's remember, Nelson Mandela fought his life against APARTHIED in South Africa, what assurance we have from Mr. Mittal of Airtel, who could hurt the sentiments of his compatriots, would not hurt African nationals.

My question is, If it has the audacity to hurt the sentiments of Sardar's, in a country where the Prime Minister of the country, Dr. Manmohan Singh, is a Sardar himself, what is the assurance that they would not hurt the feelings and sentiments of the people of all African nation who by virtue of Zain deal would be at recieving end.


I Believe, a Company such as Airtel which is one of the most respected Telecom Company & is also endorsed by various celebrities such as Shah Rukh Khan,Kareena Kapoor ,A.R Rahman,Sachin Tendulkar,and many more... should at least have avoided sending such a sardonic message which ravages respect for a community, here Sikh Community.