| Address: Pune, Maharashtra |
Hi,
I bought a new postpaid connection with plan 199/- Rs per month plan. And also, on the same day, I activated 2GB GPRS plan of 98/- Rs per month. According to the plan, I have to 98/- Rs per month and I will be able to use 2GB of GPRS data without any extra cost.
My GPRS usage for the duration 8th Aug to 20th Aug was 1.76GB. But, in the bill, I got around 11,000Rs for GPRS usage only.
These are the exact things which happened in sequence:-
1. 8th Aug 2011 : Bought the number with plan 199/- Rs per month.Activated GPRS plan of 98/- Rs per month
2. 11th aug to next few days : I started talking to customer support guys for inquiring about the GPRS unbilled amount. They said you will not get charged until you use more than 2GB GPRS.
3. Aug 22nd 2011 : Airtel gave me bill of 7177/- Rs in which 7000/- was only for GPRS usage which was not more tha 2GB.
I haven't used GPRS more than 2GB And I already activated GPRS plan for 2GB.
I have contacted customer care, nodal officers and appellate officers for the same for n number of times. Every time I call, they will say, they are trying to get the information from concerned department and will revert back in 2 days. And after 2 days, they will mail telling the charges are valid. I am getting sick of these guys. They always deviate the matter by giving stupid excuses and when I counter argue, they will not have an answer and they will say, we will get back in 2 days.
Now they are saying that you have been charged on the pro rata basis which charge me 30paise per 50Kb. When I was contacting customer care center at the time I was getting[protected]Rs unbilled amount they said you will not get charged below 2GB. And if airtel is charging on the prorata basis why shouldn't they tell me before. Even no one told me that they will charge on the pro rata basic for the 12 days?
relationship number [protected]
airtel number [protected]
bill number [protected]
bill date 21-Aug-2011
I am deeply frustrated and hope that someone can help me get the best o[censored]nfair trade by Airtel.
Thanks.
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Vishal Gaikar
Auryn India Pvt. Ltd,
Koregaon Park,
Pune, Maharashtra,
India 411001
DTH — regret
WWWWWWWWWWworst DTH costmer service although its aleading company but tommorow its going to land at infinite depth,