Airtel Complaints & Reviews

Hi,

My name is Bahauddin Shaikh, i had called Airtel Customer Care at 02:31 am on 16th September 2011 for call charges inquiry. Mr. Sushil Nikam (Customer Care Associate) answered my call and greeted very well, i informed him that my call charges has changed to Re. 1/min from 1ps/sec. Mr. Nikam informed me that the validity for 1ps/sec calling is expired on my number and that pack is no more available with Airtel. He said he cannot help me in this but proactively he offered me another pack of 72ps/min which i didnt liked.

After this conversation i asked him the details of the number like on whose name is the card registered but Mr. Nikam asked me my name and i did as asked by him. He said the card is not registered by the name of Bahauddin Shaikh but its registered with some other name. I informed him that i have personally submitted my documents two times in airtel frechisees, once when i had taken the New Connection and other when it was mandatory to re-submit as per governments rule. Still Mr. Nikam said that i might have submitted the wrong number and he was getting hyper while talking to me, I informed him several times that the documents submitted were correct and there is some mistake from airtel and i asked him to transfer the call to his supervisor so that i can discuss the same with him. Instead of transferring the call he started arguing with me by saying that "MY SUPERVISORS WILL PROVIDE YOU THE SAME INFORMATION WHICH I DID AND AS OF NOW THERE ARE NO SUPERVISORS AVAILABLE ON THE FLOOR" i requested him many a times to transfer the call then he said if you dont listen to me then i will have to end your call, he told me this couple of time and disconnected my call.

I would desperately want your team to take some strict action against it as my data is been misplaced with them and who will be responsible for the misuse now.

I would be expecting a revert in next 48 hrs.

My cell phone number +[protected]

Female Canditate calling from Airtel H.O for due pending.. Using unparlimentary words and we ask to speak in a respectfull way. She told "we will behave like this only, if you want you can switch service from Airtel". I have the recorded tape of her words. Calling the No's in itemlist and saying this customer not paid the previous bill. Calling every 5 minutes. We have cleared the outstanding due's within 2 days. but we strongly condem the behavior. Looking for some one to help me to take this to customer harasment issue. Please help... My mobile No's [protected] or [protected]

From: Rashpal S. Sohal

Flat No. 003 Building No. 11A,
Oshiwara Rosewood C.H.S., Patliputra Nagar,
New Link Road Oshiwara Jogeshwari(W) Mumbai - 400102



Sub: 1). Ref: Customer Account No.[protected]Mobile No.[protected])

Ref: My application dated 20.4.2011

Dear Sir,

I was using the above postpaid Airtel Mobile No. [protected]. A
refundable amount of Rs.500/- was deposited for this mobile number as
Security Deposit. However, due to certain personal reason, the service
of above SIM Card had been discontinued six months ago. I had paid
the outstanding amount of Rs. 1000/- vide receipt No. A1 1280674.

This refundable local deposit of Rs.500/- has not yet been refunded to
me. I had made several requests on number of times on phone and even
in person at your customer care office Andheri. I therefore, once
again request you to please refund this amount immediately.

Please help me getting my refund amount.

-----Original Message-----
From: Pankaj Jaiswal
Sent: 16 September 2011 10:10
To: '[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'; '[protected]@airtel.in'
Subject: RE: [protected]

Dear Mr. Ram,

We had started the communication since March as till now (September) you people still sending me the same language parroted by some old monk. For this small matter I hope you must take at least one-two year, why only 5 months. When you people wanted to sell the product, you take few days to do all the things and when its moment to service the clients after sales you take few months and when it requires to refund the money you people take unlimited time frame without any responsibilities.

I had communicated immense time by emails and telephone, infact 2 weeks back your people had confirmed on the refund money and cheque which has never reached to me. Do you think you people are responding accurately and taking care of clients? NO...NOT AT ALL..

This is my last warning to you people whether refund the money and face the consequences...Enough is Enough....


Regards,
Pankaj Jaiswal
Mobile: +91-[protected]


-----Original Message-----
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 15 September 2011 11:30
To: Pankaj Jaiswal
Subject: RE: [protected]

Dear Mr. Jaiswal,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund issue.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that we have forwarded your request to
concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Ram Avtar
airtel digital TV

Hello,

Please note that I have transferred my connection from post paid to pre paid (keeping mobile number remain same)from airtel office located M22, GK2, M-block Market, New Delhi communication, pin:110048

My mobile number is [protected]. At present I am in abroad.

I had already paid my all postpaid bills and also lifetime recharge amount of Rs.43 for my prepaid connection to airtel office at above mentioned address and airtel executives told that my prepaid sim will be activated in 24 hours maximum but its now one week and my prepaid sim with number [protected] is still showing "Inactive Status" and due to that I am not able to receive or make calls and message.

FYI, I have also submitted my id proof and photograph at your airtel shop address: M22, GK2, M-block Market, New Delhi communication, pin:110048.

It's very annoying and I am missing some of my very urgent and important calls. I request you to get it activated as soon as possible because I am missing many important calls here in abraod.

With Best Regards,
Saurabh S. Verma

I am a vodafone customer. Somebody is making phone calls to my vodafone cell number from the airtel number "[protected]" without any reason and asking about my whereabouts telling he is officially calling from the madurai vodafone office. When I asked who he was he simply cut the phone call and exchanged abusive messages in an unjust manner. I wish to take action against this criminal activity I request you to give me the address of the airtel number owner so that I could take further actions against this person.

I am riaz, I am Airtel customer for past 4-5 year.i enjoy the service with some up and downs,at any place i get tower with uninterrupted services ,suddenly balance reduces due to caller tune activation( with out our knowledge).that not a problem.


My airtel number is [protected].when i recharge internet through top up card i receive a sms as Service class change violation.For that purpose i contact customer care for around Four times.

1st time: They inform me.some problems in card so u top up through easy deal.



2nd time: Through my number i cant able to contact customer care. i think they forbid my number

please help me. internet is very essential for me. please resolve this problem. otherwise i have to change to other networks

To, Consumer court,

Pls help me to resolve my on going problems with airtel since long time.

PFB the mails with airtel I have communicated to them till today, but no response nor i got any revert on these. if I called they put me on hold for long time.

----- Original Message -----
From: "Vineeta Kapoor" <vineeta.[protected]@247customer.com>
To: <[protected]@airtel.in>
Cc: <nodalofficer.[protected]@airtel.in>
Sent: Thursday, September 15, 2011 3:11 PM
Subject: Fw: Axis bank statement


> Dear Ms Shilpa,
>
> Any status on this ?
>
> Regards,
> Vineeta
>
>


----- Original Message -----
From: "Vineeta Kapoor" <vineeta.[protected]@247customer.com>
To: <[protected]@airtel.in>
Cc: <nodalofficer.[protected]@airtel.in>
Sent: Wednesday, September 14, 2011 7:12 PM
Subject: Axis bank statement


> Dear Ms Shilpa,
>
> As per your request I attached my bank statement copy here with. Atlast I
> hope this time atleast you will come out with a solution and do revert back
> with your actions and measures ASAP.
>
> If any call pls do call me after 1400 hrs as I worked in late night.
>
>
> Regards,
>
> Vineeta
> [protected]
>

----- Original Message -----
From: Vineeta Kapoor
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: Wednesday, September 14, 2011 6:06 PM
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Ms Shilpa,

May I know why I am getting sms and calls from airtel demandind due payments ? Since there is no resolution from your end then what should I do ?

Request you to not harrassing me anymore untill you do not have reply / resolution of all problems/disconnects from airtel.

Important is I am not using airtel and also there is no out going. So I will not expecting any bills against that of couse. As I did not requested airtel to stop or block the services for me. Airtel did it themself.

Pls give a call whenever you come out with a clear picture of resolution/ actions of all my mails which is still not happen.

Regards,
Vineeta



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: Thursday, September 08, 2011 3:47 PM
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Ms Shilpa,

Firstly thank you for replying my mails.

I am really surprised why you people are again and again mentioning that due to non reciept of amount my out going is disconnected ? May I know why my payment has been diverted to other persons account, as I have a doubt on airtel that they are cheating by diverting my money to others account , because see once if mistake is happend it acceepted for me but every alternate months its happening. Do`nt airtel responsible to resolve this issue instead of harrassing customers since long time ? If I am holding my bills dont think that before paying the next bills atleast you should sort the problems with previous billing, which i have wrote to you before time. If the fault is fro airtel`s end why i should suffer the service delivery. Each and every morning I been disturbed by your executive for pay the due amount however I have mention the preferable time to call me up. If you people are really sincere towards to warns your customers everyday for paying the bills, can`t a customer expect the same sincerety towards your service delivery standard ?

Secondly how many time I have to provide you my confidential details ( bank statements/ customer id ) to airtel and why ? How can I trust airtel after lot many times same thing happening to me. It will be not a big surprise for me that one fine day someone miss used my bank account same as my money updated to some one else account.

May I request airtel to provide all actions and measures taken against all issues in past and present which I have been facing since 1 year. For your information I did not recieved any revert on these in any time.

So please go through my mails in past in below, guess i have multiple time forwarded these mails to you people. Hope for a resolution atleast. Because of these I am suffering lot of problems and wasted my official and also personal times.



Regards,
Vineeta
[protected]



Hi,

I really not understand the problem and where is the disconnect from airtel. After this below mail I did not got any response or revert from airtel. As I have spoken to airtel executive on this I was waitiing to get the left amount which I suppose to get. But surprisingly I did not recieved till 23 rd July11. However sincerely I have cleared the bill amount after deduction of 108.09/- Rs. from it and done a net transaction on 06th July`11from my axis bank account. Transaction number is [protected] and amount is 1756/- Rs. and it is successfully done.

One more thing I want inform you that twice I have called up 121 and requested to revert about my enquiries. My enqurey was one morning I have recieved a sms from airtel about some request. When I asked the customer care executive he told that they recievd a request from my number in the morning, but there was no request made by me that particular day. Even I asked him what was the request made for , but he told its not clear. I told him to revert immediately with answer and about 108.09/- Rs refund from airtel.

Till day I did not received any revert from airtel.

Again I have recieved a bill from airtel including all amount . I called up airtel and updated the details to Nagalaxmi (customer care executive) again she has given me a complaint number for this 38665227.

My question is how many times I have to do this practice ? Once I droped your office at begumpet to this number changed, after 40 mins waiting your executive was able to speak to me and informed that he have only one number with him which he can give me now. Then I dropped the idea to change the number.

Kindly atleast this time I want a clarification ASAP.

Regards,
Vineeta
[protected]



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Friday, May 20, 2011 2:45 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Hi,

I have received the sms its saying that you have reeceived my both payment 2200/- Rs. and 1080/-Rs. so I should get cheque of 1080/- Rs. in my name.

I am really disappointed how you people handled the problem as there was lot of miscommunication, person had told me that my amount 2200/- Rs. has been paid for some others name, everytime I have to go through lot of clarifications. My look out is if the fault is from your side atleast I should get a call from airtel side with details instead me calling. Because airtel never stop me to call neither realised to call me any time where I got disturbed all the times.

If the fault is from airtel side what is the out come can you tel me that ?

I have observed in every alternate month there is always some issues in billing e.g. extra billing, wrong address updation with contacting me etc.

Pls realease my extra money which is with airtel as soon as possible. If airtel seems does not follow the rules then they do`nt have right to call customer for delayed payment/enquery which they always do and never go back foot to charge for late even if its one day delayed too.

Most important point is that for their mistake they never ready to agree that its from their end. I really fade up with services from airtel each and every time I have faced, everytime I have to waste my time to calling them and giving details( each time I have to give the details to each executive and when they called too its same )where I have 0 fault from my end.

Rrequest you to come up with a resolution which can help people instead harrassing for payment by your executives !! And also revert back the action you have taken who has done this ??

Regards,
Vineeta
[protected]




----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Tuesday, May 17, 2011 2:36 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Vineeta Kapoor,

Ref: Email dated 13-05-11, expressing your concern regarding updation of the payment for your airtel Mobile number [protected].

We regret the delay in responding to your e-mail.

Thank you for your email to airtel and the opportunity to assist you.

We are in receipt of your scanned copy of bank statement. We wish to confirm that we have registered your concern raised for the updation of payment in your account. We have registered your issue with our team. For your reference, the unique service request number is 37458162. Our team will be contacting you by 19/05/11, 11:25 AM with an update on the issue.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.

Yours Sincerely,

Sajjid Yasin
Customer Care
Bharti airtel Limited

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/05/2011 18:30:06
Subject: Bank Statements

FYI,

Regards,
Vineeta
[protected]





Dear Vineeta Kapoor,

Ref: Email dated 13/05/2011, expressing your concern regarding non updation of
the payment for your Airtel mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We realize that this situation must have inconvenienced you.

Kindly be informed that we are not in receipt of your attachment. Hence, we
request you to forward the scanned copy of bank statement in PDF format,
enabling us to do the needful.

Please do write in for any further assistance.


Yours Sincerely,

Sunitha J
Customer Care
Bharti airtel Limited - VINEETA.pdf

Hi,

Today I have recieved a cheque of 1113.26/- Rs. from airtel, PFB my previous mail to airtel about the extra amount which is with airtel. so I have got 108.09/- Rs less again. For disconnect of airtel why should i pay the extra amount or you have no right to claim extra for your faulty transaction made by your people.

Secondly I have noticed airtel has charged me again late fees for last bill also. Where is question of late fees if extra amount is held by airtel from and I have clearly told to your person that whenever I will get my money back from from airtel that time only I will pay my next bill payments.

Kindly clarify if any more disconnect I have to face from airtel or its really shame for a big corporate like airtel that everytime I am wasting lot of my working times to talking to airtel or mailing to airtel. Is there at least any chance that I can keep faith in your service delivery ? Can we stop somewhere with a resolution ? Or till using airtel it will be a on going process ? Is there any one in airtel to monitor the customers problem ? or only you have people to call customer to threatend to pay their bills ?



Regards,
Vineeta
[protected]


----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Wednesday, May 25, 2011 8:23 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Hi Adarsha,

Below are the break up as per my knowledge ( I have all documents related to below bills) which I have paid to airtel ---

Airtel[protected]Paid

1194.65/-Rs.[protected]/-(on 5/03/11) late fees -- 111.55/- Rs. Why ( deep into the past history before this bill period)?

1070.58/-Rs[protected]/-( on 8/04/11) extra amount --9.42/-Rs.

1175.38/-Rs.( 75/- Rs. waived off by airtel[protected]/-( on 3/05/11) -- extra amount with airtel 1221.35/-Rs.

So I airtell shall return 1221.35/- Rs. cash to me. Pls revert if you need more clarification on this.

For your mistakes and misscommunication you are not authorized to claim me late fees ! Please go through my payment details in past to airtel and take out a clear picture. So that you can understand the problems I faced in past days .

Pls do not waste my time by calling me in morning hours as worked till late night. You can call me after 1400 hrs.

Hope this time atleast you will improve your communication between your team to avoid this type of fault and due which I faced to much of disturbance these days.

Regards,
Vineeta
[protected]



----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Wednesday, May 25, 2011 6:38 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Vineeta Kapoor

Ref: E-mail Dated 25/05/2011, inquiring about refund of excess payment amount for your airtel number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We would like to inform that as per our records Rs.2200/- has been adjusted towards invoice dated 24/03/2011 and 24/04/2011 Rs.1070.58 and 1175.36 total amount Rs.2245.94 however Rs.75/- of late payment fee has been waived off as goodwill gesture.

Further we wish to inform you that the total amount of Rs.1113.26/- has been refunded.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,

Adarsha H R
Customer Care
Bharti Airtel Limited

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 17:20:45
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Please share me the break up of amount details as you have done the
calculation( 1113.26/- Rs.).

Regards,
Vineeta
[protected]
----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Wednesday, May 25, 2011 4:57 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor

Ref: E-mail Dated 25/05/2011, regarding your request to refund the excess
payment amount for your airtel number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We would like to inform you that your request for the refund of excess payment
has already been processed as per your service request number 37544828. As per
your service request number, a refund entry of an amount of Rs. 1113.26/- has
already been done on 23/05/2011 and the cheque for the same will be processes
within 15 days.

We request your kind cooperation in this regard.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,

S. Sainath
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

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and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FD1E7881FA1C
7C8381838FF564A4E9285BBBC7CBCD3B55BADB2064A6EF11759BFA196A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 16:29:04
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Hi,

I am really fade up with airtel service delivery, its pathetic to write all
time in one subject matter which is still not close yet. Only I got calls
everytime from Customer care Executive about the complaint/request details.
But to be very honest its a cheating to customer.

Today I have recieved my bills and again its showing late payment fees and
its showing only reciept of only 2200/- Rs. where I have paid total 3280/- Rs.
to airtel against the bill of 2160/-Rs. bills.

Now I need a clarification why the disconnect ? How airtel can cheated people
like this way ? Where the rest amount which I supposed to get back from airtel
?

Airtel have no rights to harrass and cheating people in such way!

Pls let me know if you are not able to resolve this problem and sent me the
next level communication where I shall reach and approach about this.


Pls note that as I have told Juliet who called me on behalf of airtel that I
will pay my bill only when all these disconnects will cleared and I will get
my hard earned money back from airtel.

Request airtel for a prompt resolution and action which became untolarable for
me since long time.

Regards,
Vineeta
[protected]



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Friday, May 20, 2011 7:30 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Mr Sainath,

I am really surprise to see your mail and not able undersatnd why you are
mentioning that again. As I have told you that my total bill was 2200/- Rs.
including the late fee 75/- Rs., now I have done two transaction( 1080/- and
2200/- Rs.) due to poor communication of airtel. Bottom line is I should get
in my bank account the extra amount which you have charged me and 1080/-Rs
from airtel. I never requested airtel to adjust them with my airtel account. I
need the money back ASAP.

Its really rediculous for one problem you have taken so long time to resolved
and also thats from your end.

Regards,
Vineeta
----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Friday, May 20, 2011 6:49 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor,

Ref: Email dated 20/05/2011,regarding updation on transfer of payment for
your
airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that this situation must have caused you inconvenience.

As per your service request number 37508077, we would like to inform you that
a payment of Rs. 1080/- and Rs. 2200/- have already been transferred from
[protected] to[protected] on 20/05/2011.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request
Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.


Yours Sincerely,

S. Sainath
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3E5EB8C13B5C

BCC3C1C3CF36A4E4167497F7 2 4 2 F7999F81F67A5EE10739DE72A63&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 20/05/2011 14:45:35
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Hi,

I have received the sms its saying that you have reeceived my both payment
2200/- Rs. and 1080/-Rs. so I should get cheque of 1080/- Rs. in my name.

I am really disappointed how you people handled the problem as there was lot
of miscommunication, person had told me that my amount 2200/- Rs. has been
paid for some others name, everytime I have to go through lot of
clarifications. My look out is if the fault is from your side atleast I should
get a call from airtel side with details instead me calling. Because airtel
never stop me to call neither realised to call me any time where I got
disturbed all the times.

If the fault is from airtel side what is the out come can you tel me that ?

I have observed in every alternate month there is always some issues in
billing e.g. extra billing, wrong address updation with contacting me etc.

Pls realease my extra money which is with airtel as soon as possible. If
airtel seems does not follow the rules then they do`nt have right to call
customer for delayed payment/enquery which they always do and never go back
foot to charge for late even if its one day delayed too.

Most important point is that for their mistake they never ready to agree that
its from their end. I really fade up with services from airtel each and every
time I have faced, everytime I have to waste my time to calling them and
giving details( each time I have to give the details to each executive and
when they called too its same )where I have 0 fault from my end.

Rrequest you to come up with a resolution which can help people instead
harrassing for payment by your executives !! And also revert back the action
you have taken who has done this ??

Regards,
Vineeta
[protected]




----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Tuesday, May 17, 2011 2:36 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor,

Ref: Email dated 13-05-11, expressing your concern regarding updation of the
payment for your airtel Mobile number [protected].

We regret the delay in responding to your e-mail.

Thank you for your email to airtel and the opportunity to assist you.

We are in receipt of your scanned copy of bank statement. We wish to confirm
that we have registered your concern raised for the updation of payment in
your account. We have registered your issue with our team. For your reference,
the unique service request number is 37458162. Our team will be contacting you
by 19/05/11, 11:25 AM with an update on the issue.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request
Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.

Yours Sincerely,

Sajjid Yasin
Customer Care
Bharti airtel Limited

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[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/05/2011 18:30:06
Subject: Bank Statements

FYI,

Regards,
Vineeta
[protected]




Dear Vineeta Kapoor,

Ref: Email dated 13/05/2011, expressing your concern regarding non updation of
the payment for your Airtel mobile
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

My wife Mrs KAUSHALYA DHINGRA, Retired Senior citizen , visited AIRTEL Centre at SAHARAMALL, MG ROAD , GURGAON on 20/12/2010 & purchased talktime for RS.2200.00 on the express advise of AIRTEL salesman on the counter for spking to her daughter residing in USA with assurance that the entire amount can be used upto zero balance without any time limitations with USA CALL ID[protected] .It worked alright upto June 2011 & suddenly went out of service whereas there was approx. balance of Rs.900.00 or so. Cutomercare was contacted but without any answer except we will comeback ...nothing happened. Subsequently, Airtel NODAL OFFICERS namely Mr.Mithlesh & Ms.Roopli were contacted on Mobil no: [protected] on August 01, 03 & 08 0f 2011 & it wa assured & reassured that either we will allowed talktime for the balance amount Or will get the refund....but nothing happened.
My wife feels cheated by none otherthan a reputed professional company AIRTEL as well as by their sales people & Nodal Officers. Nodal Officers are expected to do justice to their employer as well as trusted consumers...but the distressing fact is even Nodal Officer failed in his commitment & to. restore confidece of consumer. If this is the way airtel markets its products & keeps the consumers in dark ....this needs to be highlighted.
To sum up Airtel is expected to take aall on this & decide to restore confidence .

I, harsh golchha, residing in lajpat nagar having broadband connection and fixed line services of Airtel. On 30th August, 2011 a lodged the complaint for dsconnecting of the broadband and telecom services but till of writing this complaint[protected] services are not disconnected by the Airtel, when i called they just gave me a new complaint no. and assurance that i will get the call from Airtel and services will be disconnected. Mean time on 5/9/2011 my brother received a call form Mr. Pradeep form airtel saying that instrument will be repaired by the company and the engineer will come to my home nut no engineer has never come. I also wrote a mail to nodal officer of the Airtel but i dont think she has time to read the mail and take any necessary action on the same. If Airtel took right action on right time than my instruments can be repaired.

Why Airtel is not responding on the complaint.

Hi,

I have used a airtel friends sim last 4 years, which it was always charged with 10 paisa/min.

But now from last two week, i am charged with some what like variable call rate. Always charge differently. I have talked to customer care about the matter, then told me that the company has changed the friends plan without noticing the concerned customer. They said your first call charge you 1 Rs/min then 10paisa/min. My SMS charges also changed , SMS 25 paisa to 1 ruppees. I request you to provide the plan specifications details if any one of you have and also the Airtel customer care also.

Regards,
Sampat Saswade,
Mob:[protected]

I on behalf of my friend made an online payment to Airtel Digital TV through Vritiinfocom (billdesk) with their reference no 3914241 on 09/09/2011 for a DTH connection at Trivandrum. The payment was claimed by Vritiinfocom on the same day from ICICI Bank vide ID no 456182. But till date (15/09/2011) customer id is not created, nobody in Airtel Digital TV has any explanation, all what they say is "with in 2 hours you will get a phone call" which never happens. I am making three to four calls a days wasting my time and energy.
I am still in dreams about the connection.
Can anyone suggest a way out? How to fix these rogues?
Can any one share the experience?
Please extend valuable help

POSTPAID MOBLILE SERVICE ON MOBILE NUMBER [protected] CONVERTED TO PREPAID SERVICE ON 02.09.2011 BY PAYING ENTIRE OUTSTANDING BILL OF RS. 230/- AS ON 02.09.2011 AND FRESH RESIDENCE CUM PHOTO ID PROOF SUBMITTED AT AUTHORISED CUSTOMER CARE CENTRE- SAMSONS,9 MM MALVIA ROAD AMRITSAR ON 02.09.2011.MY POSTPAID SERVICE CLOSED AND PREPAID SERVICE STARTED ON 04.09.2011. TODAY I.E. ON 14.09.2011 MY OUTGOING SERVICE STOPPED FOR WANT OF DOCUMENTS.
PLEASE HELP ME

Dear Sir,

This with reference to my prepaid connection [protected] having sim number[protected]H1. I had moved my connection from Vodafone to Airtel using mobile portability on 20/08/2011. I have dully completed the all the required documents required by the Airtel. But I got sms from airtel we have not received your prepaid enrollment form. Kindly submit it at the nearest airtel relationship centre and enjoy continued services like that. After that I submit the all requierd document again to the nearest airtel relationship center. But still my connection is not resumed. My all incoming and outgoing calls has susbended due to this issue. I cant able to make calls around 10 days more. So request you to please look into this matter on urgent basis and resolve the issue as soon as posible.

Dear all,

i am a great fan of Airtel. I have bought my sim 6 months ago. now i have activated hello tune in my number ([protected]) before 4 days... still now, no service is activated but 55 rupees has been charged.. I have called nearly 8 - 10 times but there is no response from any of the customer service representative. so i need the service to be activated as soon as possible. If not possible just refund the amount...

Regards

Arun kumar,
samsung customer service,
Btm Layout.
Email:-Arunkumarakv.[protected]@gmail.com
mobile no:- [protected]

I Purchased 2 New SIM cards from Airtel Dealer (Gajanan Mobiles) in my city Parola , these Mobile No are 1) [protected] 2)[protected] both numbers are activated & working in any other mobile phones (new) but these airtel sim cards are not working in my nokia 7610 handset (it says insert sim card ) , not only these 2 numbers but also any new sim card available in dealers shop , but when in insert any other company sim card (new or old) these are working properly in my handset even now i am using my old Airtel sim in that same handset (nokia 7610) which is working properly so when i ask my dealer about this problem he suggest me to buy new mobile phone , & when i ask him if these sim cards are not working with my phone then you keep these sim cards & give me back money i will buy any other company sim he refuse to return my money & also not solving my problem , he says we are not responsible if our sim cards are not working with your phone & our responsibility is up to activation of your sim card only , so i call Airtel Customer care to solve my problem they told me go to your dealer he will solve your problem .. now both are suggesting each others names & no one is heaping me .. please help me ...

hello sir

As i was applying to new mobile number in airtel i submitted my own photo & id proof but there was a mistake of retailer or subscriber, i don't know they misuse my documents and they allotted an unknowing person documents to my mobile number. i took this number a one & half year ago. i knew this matter for applying MNP. they don't agree to convert and allotted my documents to my mobile number pls send the details of this mobile number to my email account.

glad12.[protected]@yahoo.in
mobile number : [protected]
ravi kumar khatraji

I am having AIRTEL prepaid mobile connection in Tamilnadu.Since the services are not satisfactory I decided to change the service provider keeping the number, under number portability.Accordingly a message (PORT [protected]) was sent to 1900 on 06/09/2011. But till date the unique porting code has not been received..


UNNIKRISHNAN

I didnot use Airtel Broadband service from 25 august 2011 to till date due to the technical problems from airtel department of company.During this we are facing many problem from airtel broadband and loss my business around 1.5 lakh.And if we call or email then no body going to proper response either customer care nor Nodel officer.We all know that airtel is big company but we are not big company like airtel ,we using airtel services which give me losses in my business .This is all responsible airtel software or airtel employee whose comit me that your connection will start exact time an we believe on them.this happend 20 days and all employee comit new time and fail their commit again and again .Finaly i frustrate from airtel service and wrote email as follows .

Dear sir,
I was complain at dated 25 aug 2011 to airtel customer then they said that your
broadband will start at 1 sep 2011 till 11.30 but could not start that time
given by you . and then we complain again and we got another complain number
and time given by you for 13 sep 2011 till 1.27 pm.but till now not start my
brodband and landline ,and i got bill from airtel from 2 aug 2011 to 1 sep
2011.what is this?.we are facing problem from your side whenever no dues
payment from my side i clear all previous dues at time. but today 13 sep 2011 ,
i wait according your time given by you not working my brodband and landline.
what is this? i loss in my business day by day through you, and no body to
going me proper response.This is not a way we all know that airtel is big
company but this is not a way ,we all not satisfy your such type of
services.please tell me what is problem actually.

So Kindly request you that please activate my broadband and landline
immediatly, so that we work proper our work.


Kindly I request to Airtel that please fullfil my loss in my business.finally we came to Consumer.
Please help me
Email: [protected]@starwebmaker.com

I, Dev Shekhar Phone number [protected] of MTNL I applied my before said mobile number for portability in Airtel due to network problem being portability number MD595714 with the help of Airtel Relationship Center GTB Nagar. Sir as per the request of Airtel Relationship Center GTB Nagar (Kingsway Camp) MTNL did complied with all the process and deactivate my service on September 09, 2011, the information regarding the same I have given to Airtel Customer Care Center as well as to the ARC on 10.09.2011 for which the Customer Care Center told your SIM has been activated and for the further problem you consult to your ARC, when I visited the ARC they told me it might take 1 or 2 more days for proper activation but till date even after my repeated request and visit to the Shop it has no result and still my SIM is showing SIM not valid. Now the situation is such that even they are not entertaining my call.