Airtel Complaints & Reviews

I am really unhappy with the Airtel customer services which I have received so far. On 18th August, I booked this Rs. 7900 package with 250 cashback and HD recorder and paid in cash to them. On 23rd August my account was activated as I received sms from them. When I got a call regarding installation I just requested to install it on 1st Sep. They were ok with this. When I called on 1st Sep. I was told that my booking has expired without even bothering to tell me. I could have preponed it if they would have told me.

Now I am trying to reach them. Every time I am almost through explaining my problem to their executive, the line drops and ofcourse they dont call back. The line has dropped in all of my last 10 calls at some point and they have never reverted back to me once although they have my contact no. on the file. Shameful...

R/Sir,
The company has fraudulently deducted 3 rupees from my balance by saying that i subscribed to some idiotic game pack,which i never subscribed.i know the service has been Activated by company itself as their way to decrease customer balance.
please help me in getting back my balance of 3 rupees and warn airtel of such future frauds.
My Airtel number is [protected]
Thanks,
Ashish Sangra
cell-[protected],[protected]

i complaint last time about.. the following ...
I am airtel costumer my no is [protected] .I have been receiving message from AD-54321 about SubscriptionVideosParlou subscription from 6-7 days and Rs5/- is been deducted every time. please resolve my problem.
please someone help me please its very inconvenient now.. if complaining here resolve the problem .. please atleast tell me this.
and i cant even contact to costumer care no.121
please help otherwise i have to block the no. and stop using airtel .
why airtel is looting people like this.I didnt ask for the subscription

NAME :- ABDULREHMAN KALVA
MOBILE MO. :- [protected]

My sim card has heen failed when i went to costumer service station to bring new sim they informed me that sim is not registered on my name whereas i submitted my own documents to the dealer on 2-2-11 and i am using this since last 6 months please please solve this problem as early as possible .

This number is very important for me,,,,,,

YOU CAN CONTACT ME ON MY OTHER MOBILE NUMBER :- [protected]

HI,
My Name : - Dilendra Kumar Nayak

I had applied for airtel broadband connection on 1st Time May 18th 2011 Reciept No. ( 2707132 ) And 2nd Time jun 12th 2011 ( CEF No. 30 13495 ). After taking the money airtel representative assured me that he would provide me broadband within next 7 working days. After 7 days passed and there was no response from him, I tried calling him up more than 50 times. He wouldn't pick up the call. On contacting airtel customer care ( Compleint Number[protected], they told me that my money has been sent for refund He Has Given a Time freme for Resolution of 31 st Aug. 2011 . And Today i Call Again In Customeer Care And Give Compleint Number That is Same Condition Pending even after more than a 3 Month there has been no reply from them. And everytime I try calling them up, they redirect to call some division and I am told the refund status is pending with some division. Please look into this.
1st Time Cash Reciept Attach And 2nd Time CEF No 30 13495
Airtel representative's name: 1st Time Javed ( [protected] ) and 2nd Time Toran Lal ([protected])

I was using Airtel service since 2003 in Mumbai. and because poor connectivity & service, discontinued their service. Sent email to them several times and called the call center for the refund of the security money (Rs. 6000/- + ) for international roaming & higher credit limit which I had deposited at their service center earlier - now, they are not even having a curtsy to call back or reply back or refund! Airtel seems truly pathetic to me now though I was having a good impression about them.
now I switched to other service provider and really enjoying the good service including blackberry service.
Just thought of sharing this in this forum.
Thanks for reading.
Sanbid Golui

To,

Mr. Sunil Bharti Mittal,
Chairman & Group CEO BhartiEnterprises

Sub:- Internet connection not working since 25/08/2011.

Dear Sir,

I feeld really bad to escalate my complaint to you, but i have been so much frustrated by false committments of call centre executives that I have been forced to write to you.

I am a consumer of Airtel Broadband connection, which I got started in 2nd week of July2011 after almost 10 days of applying. Its telephone number is [protected]. After commissioning, the phone & internet connections were working fine. Suddenly on 25th Aug, internet connection stopped working & we lodged the complaint at call centre number. IN the evening , we were told by Mr. Yashwant from technical team, that our DSL connection has been terminated & thats why it is not working. Then we again called call centre but unfortunately even after calling 5-6 times in the night of 25th Aug, we could not get any satisfactory answer from call centre on account of server not responding or some other reasons, as told by executives of call centre. On morning of 26th Aug, finally we were able to talk executive properly & were told by him that our connection has been terminated due to some technical problem & he gave us complaint number as 2950480. Also I requested him to resolve the case on priority, as it had got terminated due to none of my fault. No action happened on 26th Aug. Then again I called on call centre number to know the status & was told that it will take 7 days to reactivate the connection. This was very shocking & surprising , how can AIRTEL terminate my connection & then asking 7 days time for reactivating. It was highly frustrating & I requested executive to transfer call to his superior. The one Mr. Mayur talked to me (Interaction ID[protected] & he promised that he will try his best to get connection reactivated by 29th Aug. The connection even not started on 29th Aug. Then I again called on call cenetre to know the status & i was told that it will be reactivated on 2nd Sep,2011. Since I could not afford to wait so much, I requested executive to transfer the call to his superior & this time one Ms Mona talked to me & she assured me of fast resolution & call back by evening from AIRTEL call centre by evening. But till date , nobody from AIRTEL has called up me & my internet connection is still not working.

I would like to tell you that I am a very regular customer of Airtel & is already using Airtel mobiles & Digital TV connection.

I request you to kindly instruct the concerned officials to resolve the matter at the earliest, other wise I will be forced to disconnect all Airtel services from my life & take the matter to consumerf orum & TRAI.


Reagrds
Arun Kumar Gupta
A-197, second floor,
Sector 47 Noida

Telephone- [protected]
M- [protected]
Email- [protected]@gmail.com

My name is Nankani Ravi Kishore , staying at kamanahalli , Bangalore . I had applied for an internet broadband connection on 11th August 2011 . CEF NO TBLR 248146 . Before taking the internet connection the relationship center promised connection in 7 days , the same was confirmed by customer care. I have received the activation call from airtel 2 weeks back , since then , no technician has come to install the connection.Whenever I go and visit the relationship center , the concerned guy calls the technician to which the reply comes , " i will make a visit today" . This has happened 5 times with the technician promising to visit and back tracking.

Please have some respect for the time of the customer , i hope you do not expect us to stay at home forever waiting for a connection , better make a fixed deadline and deliver ,
it is strange mockery for us to adjust our schedules and take time out only for such poor service , where no one visits.

You charge higher than other providers , and we pay expecting a better service , please inform if you are unable to provide the service , so i may choose another ISP.

Even BSNL provides a quicker connection than you , it is a shame.

Really pissed of with the poor service
Nankani Ravi Kishore

my airtel no is [protected]. i had registered my no for do not disturb facility with the company and i received a sms saying that now you are registered but after 2 months also i still receive unwanted advertisements via sms. my registration no for the same is S[protected]. i tried complaining on their website but of no use. the response form does not gets submitted on their website and shows error message. please help.

I have a Airtel post paid Mobile connection ([protected]) in the name of Sanjeev Nanda with monthly Black Berry Plan of Rs. 899. In the last week og Aug'11 , I received a call from customer care asking whether to activate the yrly Blackberry Plan , which I denied. To my utmost surprise the same was activated without my consent. After that very next day I contacted at helpline no. to reverse the charges of Rs. 6999/- which were imposed without my knowledge. I got an assurance to reverse the charges with the complaint no. "3919466". On 26th Aug'11 , I received sms from customer care stating that the charges have been reversed. Next day I called initially at help line no. [protected] and did not get any satisfactory reply. They further advised me to talk at another help line no. [protected]. There one of the customer care girl named Surbhi attended me and assured me to resolve the issue within 24hrs. But I contacted after 48 hrs. and I talked with the same customer care girl Surbhi. Again to my utmost surprise nothing was done at their end. Out of my anger and dissatisfaction , I told them to close my connection. Even then they did not take it seriously and accepted my request for disconnection vide no. 39341851. It is ridiculous to say that having very careless / neglecting attitude for the service providers like these. I am being harrased day in and day out for not a fault of mine. I work in an corp Org. - Ambuja Cements Ltd. and my bill is claimed on monthly basis. But I am not able to either pay my bill or claim the same with my Org. This is just due to non availability of corrected bill. I hope by writing this I will get the solution for this on top priority. Otherwise , there will be no option for me but to close my connection. Regards..... Sanjeev Nanda

To
the GM airtel telecomunication
sub--- MNP NOT DONE FROM AIRCEL TO AIRTEL AND HARRASMENT BY TM (AIRTEL) GITENDER

Sir
this is the case of pure harrasment by your TM of prepaid shimla hp india named Gitender ph no..[protected] We have given documents and received blank mnp sim from shimla retailer from last 2 month and regulerly was in touch with mr gitender (TM airtel prepaid shimla) but we have received no response from executive therfore we have given again our document 10 days before and againg in touch with TM and till time outgoing not available in my no. detail given below

Name-----Pawan Kumar
My No.[protected]
alt no.-------[protected]

I have purchase a sim No.[protected]
mobile no.[protected] from east of kailash, new delhi.
It is in working normally for 5 months after that I have recharge it with 200 Rs i have recieve a message of recharge done but my services are not ready till now .

It is extreamly shameful for such a big service provider ike Airtel to do such a fraud with customer like me.I am using Airtel service since last 10years and it is first time that such big company cheats his customer like this.
I have also talk to customer service but they do not take any attention on my request and just make me fool by killing my valuable time.

It is a kind request to you to pleaze pay attention on my complain and refund my money soon else start my services soon.

I have send this request to all the Airtel office of the world as well as consumer fourm.
And i assure you that if I have not heard I will continue my fight as I have spent my hard earned money on it.
With Regard's
Moazzam Ali
[protected]
bilal.[protected]@gmail.com

I am getting blank calls for the past 1 month and sometimes the user use abusive language as well. I would like to register a complaint against that mobile user. I did FIR for the same. Can you please let me know the procedure of the written complaint for the same in consumer office?
Details of those mobile numbers are:
[protected]
[protected]

Thanks,
Sandeep

I have recharged power voucher Rs43.00 on 15th August 2011 at 2.31pm TransID[protected], for All local calls Rs.0.30p per minute validity 30days.on My Mobile Phone [protected]. But After 3days 18th August 2011 this power voucher is automatically deactivated & call charges become Rs.0.50p per minute. Then I was complained about that customer care(198) & on 23rd August 2011 this power become Reactivated & call charges become Rs.0.30p per minute. But the deducted money was not refund. After few days on 25th August this Power voucher become again deactivated & call charges Rs.0.50p per minute. I was complained to customer care(198) but till date 01.09.2011 this was not activated. my money was refunded. Also my Customer Care line is disconnected. I want my money back & Penalty for my Harassment.

My Mobile Number: [protected] (Alternate Contact No.: [protected])

Name: Gaurav Kakade

It is now a really end of my tolerance level for Airtel sms. How many times i have to make a complaint for "DO-NOT-DISTURB". WHY I AM GETTING Messages like below, once i already have made several GENTLE requests (in a good language). Still I am getting messages though I dont need it. Look below for recent examples:

[protected][protected][protected][protected][protected]
1)
Thanks for downloading Hungama Content Game from Airtel. You have been charged Rs. 10. Latest games http://gclub.in browsing @10p/10kb

2)
Funny Games and Exciting Prizes, only on FameOnGame. Dial TOLLFREE 5567808 and Subscribe to FameOnGame @Rs. 3/3 days with 15 min.

3)
On recharge of Rs.33, get Rs. 222 talktime and FREE Ashtvinayak Live aarti for 5 days. Free offer will be available in 48 hours of recharge.
[protected][protected][protected][protected][protected]

especially regarding sms (1) above, why the balance is deducted without my permission. Airtel even didn't ask me for such offer, neither i subscribed for that. WHY THE HELL THIS IS HAPPENING?

By asking whom you activate the services? Am I the SALARIED EMPLOYEE of AIRTEL to obey whatever you ask me to do? Don't think like that. Why this ##$#$ing customer support system is not so effective?

How did you dare to send message again and again and again? Below are few tickets I raised long back, this is just for your example, after that none of your executives gave me the complaint numbers:
=================================
Date of Complaint : 28/02/2011
Nature of Complaint: Do Not Disturb
Complaint Number:[protected]

Date of Complaint: 01/03/2011 (don't remember exactly)
Nature of Complaint: Do Not Disturb
Complaint Number:[protected]
Cust. Executive: Natasha (Told that DND is already activated)

Date of Complaint: 29/03/2011
Nature of Complaint: Do Not Disturb
Complaint Number: 29551442
Cust. Executive: Rahul Kadabe (Told that till 08/04/2011 my problem will be resolved)

=================================

I hope you are EDUCATED and can read above complaint. Why you people are playing with my patience and tolerance limits? Do you want me to use some abusive words? Do you want me to make police complaint? Do you want me to go to court? Do you want me to go to the news media to tell about your indisciplined and cheating management?

Airtel is giving very rubbish support with some who play with my privacy. Airtel don't care about complaints. Airtel Cant take any actions. All airtel servers might be affected by viruses, that they can't process my complaints further.

TO HELL WITH YOUR CUSTOMER SUPPORT SYSTEM AND TO HELL WITH YOUR PROMISES.

BY HOOK OR CROOK, I WANT THIS RUBBISH THING TO STOP WITH 'IMMEDIATE' EFFECT. . . . . . . . . . . .NO SMSs, NOT A SINGLE CALL FROM AIRTEL SHOULD COME TO THIS NUMBER ([protected]).

After this, one single SMS you send me, and your SIM card will be in drainage, and also other members in my friends group who are using Airtel (more than 50-60) will do the same. Just keep this in mind, that this is not a casual sentence,

I CAN DO WHAT I AM WRITING HERE. SO DON'T PLAY WITH ME.

I have asked Airtel Digital TV Customer Service to unregister my mobile no. 3 months before so that I will not receive any unwanted sms alert from them.

But still they have not solved my problem.

Its like misguiding consumers.

Dear Sir,

I have attached herewith the sms received from airtel. and all the communication are mentioned below. please suggest me the airtel people are doing such types of games. and deduct the balance.

Regards,

Gopal









From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, August 26, 2011 2:19 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Gopal Dahat,

we understand from your previous e-mails, regarding the non receipt of recharge benefit for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We realize that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding the non receipt of recharge benefit with the relevant team. For your reference, the Unique Service Request number is [protected]. Our team will be contacting you on or before 30/08/2011 with an update on the issue.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.


Yours Sincerely,
JAYAPRAKASHA A
Customer Care
Bharti Airtel Limited





[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 26/08/2011 12:33:35 PM
Subject: FW: [protected] [|BAL|Qrc[protected]|]

As discussed on telephone refer below details of recharge



Transaction ID :[protected]

Recharge date : 22/08/2011 time. 8.35p.m.








Regards,



Gopal Dahat


From: gopaldahat [mailto:[protected]@ergo.in]
Sent: Thursday, August 25, 2011 5:29 PM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,

Please refer my below mail . again same problem happen with me again I was received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20 talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days ) on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the balance was nil and you don’t give me additional Rs. 20. What is the meaning of this massage?

I request u please don’t play this types of fake games with me.




Regards,

Gopal Dahat
M.[protected]







From:gopaldahat [mailto:[protected]@ergo.in]
Sent: Friday, August 26, 2011 10:08 AM
To: '[protected]@in.airtel.com'
Subject: RE: [protected] [|BAL|Qrc[protected]|]



Dear SANDEEP B.M,



I have attached herewith the massage received from Airtel. Please tell me the
meaning of this massage. For your kind information In this massage clearly
mentioned validity 20 days.



Please contact me.









Regards,


Gopal Dahat

[protected]









From:[protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Thursday, August 25, 2011 9:30 PM
To: [protected]@ergo.in
Subject: Re: [protected] [|BAL|Qrc[protected]|]



Dear Gopal Dahat,

Ref: Email dated 25/08/2011, regarding the non receipt of recharge benefit for
your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We completely understand your concern and sincerely apologize for any
difficulty caused to you.

As per the confirmation from the respective department, we would like to inform
you that as per our records on recharging with Rs. 20/- you will receive the
following benefits:

Rs.20/-
Talk time: Rs. 20/- in dedicated account 3
Validity: 1 day

Hence, as per our records you have already received the above benefits.

You may dial *121#( Toll free ) and check your balance / validity and other
account related information anytime.

Please dial 12131 (Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.



Yours Sincerely,
SANDEEP B.M
Customer Care
Bharti Airtel Limited






[protected]Original Message[protected]
From: [protected]@ergo.in
To: [protected]@in.airtel.com
Cc:
Sent: 25/08/2011 05:32:40 PM
Subject: RE: [protected] [|BAL|Qrc[protected]|]

Dear Sir,



Please refer my below mail . again same problem happen with me again I was
received the sms from airtel (Rs. 20 ke recharge kare our paaiye Rs. 20
talktime. Sath hi paiye Rs.20 adhik talktime 48 hrs. mein. Validity 20 days )
on dt. 23/08/2011 at. 01.38 p.m. and same day I have recharge on same day and
also I was get rs. 20 talktime and I was use Rs. 12/- and very next day all the
balance was nil and you don¿t give me additional Rs. 20. What is the meaning
of this massage?



I request u please don¿t play this types of fake games with me.









Regards,



Gopal Dahat


M.[protected]

My Mobile Number is [protected].
Request No: 39186031

I am subscriber of Airtel 3G Services and currently subscribing to the Rs.200 plan (250 MB Free Usage).

On August 2, 2011, I received a message saying that I have consumed 157 MB of 3G data usage, But my mobile handset records show that my usage was only 98 MB. I immediately called the customer care and spoke to Mr Arun Kumar and raised a request with the ID[protected]. He told he will check the same and rectify it. But, that did not happen. After that day, I stopped getting my 3G usage alerts.

In my latest bill, I can see the usage is showing as 353 MB. But, my handset shows it is only 222 MB. I have been charged for the extra usage because of the incorrect data coming from your database. To report this, I made a call to the customer care again on August 22, spoke to Mr. Nagaraj and the request was raised with the ID 39186031. I was assured that the issue will be rectified in 2 days time. I have got multiple call backs from the customer service, but my issue is not resolved. Also, I am getting messages from Airtel that they tried to reach me on my mobile, but they could not which is a vague excuse, I believe.

For last 5 months, my data usage in the bill was tallying with that of my handset. Why the issue is happened only this bill? I strongly believe there is an error happened at your system which is showing such a huge difference.

I strongly urge you to stop cheating your customers like this. Technology is improved and the customers have a better option to track their usage. You should be aware of the same.
I have faced numerous issues in the past also with Airtel, but this is a major one.

I request you to correct this at the earliest and send me the updated bill.

My bill date is nearing, so I need a rectification to this ASAP.

Hi,

I am an Airtel customer with mobile no "[protected]". I have subscribed for the DND service in the month of May 2011. But till date(1st Sep, 2011), I am receiving the SPAM ad calls and messages from below numbers:

1. [protected]
2. 56660
3. 56363

I callled to the airtel customer care no so many times. Some of my recent complaint reference nos:

1. CBDAL[protected]
2. CDRGP[protected]
3. CBDAL[protected]
4. RGCDE[protected]
but they didnt took any action and situation hasn't changed any thing, and still receiving the calls and messages from the above mentioned numbers.

Please do the needful to resolve this issue.

Thanks.

I am facing the problem regarding my current Airtel billed amount. My credit limit was Rs. 5000/-. I was on international roaming on 27th July 2011.

I emailed [protected]@in.airtel.com and informed the team that as per airtel policy when your credit limit exceeded why services were not stopped and informed them that I need a call from senior official. They didn't responded back. Instead of this they started calling me to pay. So I decided my services to be stopped from Airtel and getting this number changed to Vodafone or getting new number.

My Number is [protected].

Please find below email conversation between [protected]@in.airtel.com and [protected]@in.airtel.com but no response. Airtel Presence team never repond back to customers. 121 customer care respond back with scripted answers which has no sense.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear Customer,

This is to inform you that your concern listed on 14 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [protected]@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Aug 20, 2011 by airtelpresence
Dear Customer ( gulaka),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Aug 29, 2011 by gulaka
I am unsatisfied with Airtel Customer Service and the mails I am discontinuing my services from Airtel and transferring this number to Vodafone. I am putting this number under transfer now.

Please find below emails I sent and received :

To: [protected]@in.airtel.com
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,

If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded."

You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected.

Regards,
Karan Gulati

On Mon, Aug 29, 2011 at 8:58 AM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded.

This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Rekha R
Customer Care
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 04:27:56 PM
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,
As your are refering to old emails then I would like to refer to an email I
have sent to consumer compliant office with all your emails and phone
conversation.My concern has still not been addressed by your company. If you
check all my emails my company and my concern was related to why services were
not stopped when it crossed my limit that was 5000/-. And till now why response
email/call has not come from your senior official regarding the same. Within 24
hours I need an answer to my question. And I received email stating that once
bill is generated you will get call.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 4:02 PM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming
charges for your airtel mobile number
Thank you for your mail to airtel and the opportunity to assist you.

We regret the inconvenience caused to you in this regard.

This is to inform you that the calls and GPRS users, incoming and outgoing
mails while on International Roaming (IR) are chargeable as per the visiting
operator. GPRS charges will apply according to the visiting operator
irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable
as per the visiting operator. The roaming rates may vary depending upon the
operator you visit in International locations. Hence, we request you to please
refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards
International Roaming usage charges as the charges are valid as per the
visiting operator. Hence, we request you to kindly clear the bill amount of Rs.
26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to
avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Palaji Sirisha
Customer Care
Bharti airtel Limited



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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=4D4F49B6CF31
53B9DB2765ABD7394246B9DC3C46A126B1D2345CBAC0C9CACACF365CA9D2395CBBDD375FA9&r...⇄
=Qrc[protected]

To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 02:00:09 PM
Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
[|BAL|Qrc[protected]|]

I have informed that not to clear it and I will get a call from your company
senior. I am still waiting.