Airtel Complaints & Reviews

hi to whom so evr it may concern

i am [protected],

i am getting nusense messages, shaayari , ads, subscription which cost 2 rs per day without any confirmation and i even don't know what for its been deducted .
and airtel customer care people are irritating me when i call them for help, provided they even charge for that unfinished call as 50 paise per minute. so i think airtel is trying to bug people by charging for creating inconvenience to customer and also to clear it.

hope this will reach airtel

thanks
[protected]

Dear Sir,

I got recharges my airtel prepaid mobile no [protected] from a shop for Rs 299/- and I got only Rs. 1/- .The recharge was done on 22.08.2011 at 09:54 pm and trans id is[protected].I got an SMS the same afternon "recharge with 299/- and get full talktime.Offer valid for 30 days". Henceforth I recharged it for Rs 299/-. It happend with me twice, is this the policy of airtel to cheat their customers if yes should is switch to any other network and leave airtel. I belive that you will revert on this issue on very urgent basis, and will return balance into my mobile number
Kindly refund my amount back or I shall report the matter to senior authority.

Regards,
AMIT SHARMA
[protected]@rediffmail.com

Hello,

I am writing this with a lot of frustration and helplessness. I had an airtel fixedline/broadband connection with airtel until May 2011, when I requested for shifting my connection and airtel failed to shift the connection in time and despite reminders they failed to do so again and again. With poor service and long list of issues with airtell and failure of shifting the connection in time, I decided to disconnect the airtel broadband connection and requested airtel to do so and send me a final settlement statement with adjustment made for my deposit which needed to be refunded. Airtel managed to disconnect the service, that too with some delay, but I never heard back on final settlement from them, though they reminded me of bill amount while shifting but nothing after all the disputes.

Until date I have spoken to airtel people several times and also written a couple of emails to movers.[protected]@airtel.in but have failed to get any response.

I am not sure what to do, but I receive some calls from random numbers asking me to settle my bill with airtel.

1. I have not received any final settlement from airtel.
2. With such a poor service from airtel, all I have asked for is that I will make payment after final dues are adjusted to one single amount, but I dont know why airtel has never reverted.
3. I am really harassed by n number of calls from airtel and irresponsive behavior from their reps.

Kindly log this as a serious complaint and take necessary steps to close the issue so that I dont feel harassed again by airtel.

Thanks,
Ankita Sanghvi


Although most of the conversations happened over phone, following is email trail with airtel -

"From: Ankita Sanghvi <[protected]@yahoo.com>
Subject: Re: Disconnection Of Airtel Connection [protected] 13299302
To: Movers.[protected]@in.airtel.com
Cc: [protected]@bharti.com
Date: Friday, 24 June, 2011, 12:26 PM


Should I be expecting any kind of response from airtel apart from their Collections??????? Kindly let me know, I dont think I have time to follow up with airtel and keep reminding them of their responsibilities.

I would like to close this ASAP and need final confirmation on disconnection as I still keep getting survey calls and marketing calls from Airtel for the number in subject.

I will request you to send me a note in writing with all the closure and disconnection letter as despite several calls where you have ensured that the connection is not active, I dont think its really updated well in all your systems.

Would really appreciate a little worthwhile service for once.

-Ankita


--- On Fri, 13/5/11, Ankita Sanghvi <[protected]@yahoo.com> wrote:


From: Ankita Sanghvi <[protected]@yahoo.com>
Subject: Re: Disconnection Of Airtel Connection [protected] 13299302
To: Movers.[protected]@in.airtel.com
Date: Friday, 13 May, 2011, 12:07 PM


First of all you should know who your customer is. Sorry to say, it seems completely irrelevant to you.

I know airtel has network connection where I had requested them to shift, but airtel has been extremely responsible in calling me and disturbing me 10 times on the day of shifting and despite confirming the time, not turning up for the work. Hence, after all thinking I am extremely happy to get rid of the immensely horrible service airtel has provided over the years.

Thanks for the first time really processing the disconnection request and hoping you can do this without fail.

As I can see, you have not failed to remind me of the bill details, so can you kindly also remember to credit my security deposit with airtel and close the same, for this connection. Please ensure and incorporate the same.

Thanks,
Ankita

--- On Thu, 12/5/11, Movers.[protected]@in.airtel.com <Movers.[protected]@in.airtel.com> wrote:


From: Movers.[protected]@in.airtel.com <Movers.[protected]@in.airtel.com>
Subject: Disconnection Of Airtel Connection [protected] 13299302
To: [protected]@yahoo.com
Date: Thursday, 12 May, 2011, 7:01 PM



Dear Sir,

Thank you for writing to Airtel Broadband and Telephone Services.

We have received your request to shift your telephone connection to the below mentioned address:

I-Wing 107,108, (Building Name) Palm Court, Link Road Malad West. mumbai-64

We do have network at your given add Your Cancellation request is processed

Find service request no. 902130

Also request you to clear the o/s amt of rs 1874.00 to avoid futher billing dispute

Please accept our sincere apologies for any inconvenience you are experiencing due to our inability to shift your connection.

Thanks and Regards
Sachin Kulkarni
(Movers West Team West Hub)
Email id : movers.[protected]@airtel.in
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

"

IPTV is the most horrible thing to have happened to me. I took the IPTV connection in April 11 and it stopped working on 11th Aug 11. On 12th I raised an SR2243332 to Airtel. Their technical man came and said that the set top box is not working and that many people in the area are facing this problem. It is over 10 days now and I have raised several SRs but the IPTV is still not working as the set.

I have paid Rs. 1750 as installation charges in April 11 for a product which stops working in just 3 months and then there is no after sales support. The technician simply tells that the IPTV set top box is not available and that he has no idea when it would come.

I demand refund of my amount so that I can buy some other service. In case Airtel does not resolve my complaint in2 days, else I would be forced to go to the consumer court and claim damages.

Regards
Monika

This is with reference to follow-up going on for below mail trail for last 2 months. I was

provided surety a month back from head quarters Gurgaon. Mdm Salin Pushpam called me a month

before and assured that she will get this done by Hyderabad Engg Team, still things have not

moved forward. I am really feeling sorry to use these words that you people are not capable

of doing this simple installation job.

I see things are at same place without any progress. This is really disappointing that

company employees who are even working in head office are incompetent to get the work done.
I am member of welfare society of my building and checked with secretary and found none of

Airtel Hyderabad engineering team has approached them for putting up connection from

junction box to our building. Our building has 34 apartments and neighbor building is

already using Airtel Wire internet.
Before I paid the advance payments for installation I was told that there is no feasibility

issue and I can go ahead and pay for new internet connection. But to my surprise it’s now

going to be three months.
I had paid advance of 1200 vide cheque on 22nd June, 2011 and for which also have the

receipt. I also got sms three months back that installation will be done ..
I am unable to go ahead with other internet connection because of you guys. I am suffering a

lot as un availability of internet. Now let me know if you guys are going to refund the

money without any legal processing or you want me to go ahead with FIR for same.


The Consumer Protection Act, 1986 you are given notice to either complete installation with

in this week before 26 Aug or refund my amount. Let me know in which form you want to send

refund.

You can send refund by draft/cheque at below address

Flat No 102, First Floor, Zee Habitat, Survey No 61/A,Madinaguda. 500050

Karandeep
[protected]

Sir, for the last about four years I have been suscribing to the Airtel Land line no-[protected] and later we also opted by its broadband.But in the month of Aril 2011 (tentatively) the Airtel through its representative called us and offered the service of IPTV broadband with call faciilty which suited to me and i agreed .In the month of June they insatalled the instrument and i paid AIRTEL checque of Rs-1750/- vide cheque no-885181 Axis bank Khan market which cleared in the account of Airtel on 10/06/2011.They gave me the service. But on 27/06/2011 vide bill no[protected] Airtel sent me a bill demanding Rs 3574.47 in which they charged again Rs 1750/-installation chagre which i had already paid as above. They also charged Rs-25 for film "Udan " which was free .They added late fee of Rs75/- on which they levied taxes of rs 326.79 thus the whole bill totalling 3574.47/- I contacted Airtel customer service and brought the unfair exaggerated bill in their notice.Then realized their fault and assured the send me revised bill.But till now I have not received the corrected bill though I have brought this indiscrepencies in the notice of Airtel.Some complaint numbers are 48971360 dated 16/07/11, 4907242 dated 21/07/11 and 2469744 dated 18/08/11. All the time Airtel assured that they are sending me the corrected bill deducting all the overcharges but till now they have not settled the bill. Now i have been bringing this again in the notice of Airtel through this complaint .Please give me the correct bill in place of wrong exaggerated bill and relieve me from undue financial liabilities.Regards .Prabha Ojaswi

Dear Sir-

Fir Se Mere Acaunt Se Galat Balence Charge Kiya Gaya Mai UC Web Brauser Use Karta Hun Jisse Mai Hunted 3D Movie Ke Song Download Kar Raha Tha Website- http://mp3arena.in/633.html Usi Time Maine 3 Sms Receive Kiya Jisme 1st Msg-

Thanks for downloading Java Game from Airtel. You have been charged Rs 99. Latest games http://gclub.in browsing @ 10p/10kb

Date- 11/08/2011
Time 12:49 am

2nd & 3rd Download Link The
Plz Help Me . . .

Mobile Number Jisse Galat Balence Charge Kiya Gaya- [protected]

Contect Number- [protected]

Topic: Airtel Postpaid billing issue with gprs
Name: AJAY BHASKAR ROY
Airtel No: [protected]
Relationship No: [protected]
Bill No:[protected]
Bill Date: 06-Aug-2011
Bill Period: 05-Jul-2011 to 04-Aug-2011

I activated airtel gprs Rs 98 plan for free data usage upto 2 GB on 11th July, 2011.
After activating it, I found out that a considerable amount was getting added onto my unbilled amount every day.
I called the customer care executive expressing my concern about this.
They replied that there was no need to worry and that these amounts will get added on as unbilled amount but when the bill is generated only 98 rupees will be charged for internet if my data usage is within 2 GB.
My credit limit is Rs. 1500.
Now when the bill was generated at the end of the billing period, that is, on 06th August 2011, I was shocked to find it to be Rs. 15528.11
The amount on account of my call usage charges and bill period charges was around Rs 324, and the rest was all internet charges.
On scrutinizing my bill and calling the customer care executive I got to know that internet browsing through airtelgprs.com was covered under the plan I activated and that browsing through WAP_ALL (Airtel Live) was to be charged(Which was never told by customer care executive when I taken the Rs 98 GPRS plan).
But my point is that my credit Limit is Rs 1500, so airtel should have intimated me when I crossed it. Instead they waited for the entire month for me to accumulate more and more Data charges and slapped this bill of Rs 15528.11 on my face. The normal data charges are Rs 20kb/30paise. So if I would have thought of spending my entire 2 GB usage, my bill would have been around Rs 31000.
The Customer care executive, who clarified my bill details, transferred the call to her floor manager. On telling the floor manager that as my credit Limit is Rs 1500 why should I get a bill of Rs 15528.11 and explaining her gprs usages, she offered to waive my bill.
I wrote a mail to [protected]@in.airtel.com and nodalofficer.[protected]@airtel.in , appellate.[protected]@airtel.in explaining my issue, but got no reply till date.
My point here again is why did airtel wait for my usage to reach up to Rs 15528.11 to intimate me and not when it just reached my credit Limit of Rs 1500?
Airtel barred outgoing from my mobile on 9th August, 2011, as if they finally realized that I had exceeded my Credit Limit of Rs 1500. Please provide a fruitful solution for my billing issue and also ask Airtel to make their billing system transparent so that whenever a person exceeds his credit limit, he should be intimated then and there instead of waiting the amount to get accumulated to manifolds the actual credit Limit.
Plz. Help me……………….

Dear sir/mam,

This is not the first time. I must be habitual

This is the message: Sender Airtel AD-54321
"Thanks for downloading Java Game from Airtel. You have been charged Rs 70. Latest games http://gclub.in browsing @ 10p/10kb"


I am Massarrat Abbas s/o syed shamim Abbas r/o 52A/8A Abbas Colony, Dariyabad, Allahabad. U.P.
My cell number is Prepaid and Number is [protected] which is transfered from Vodaphone. This is third month and now Airtel has started their cut through policy to deduct balance from the customer account.
I am using GPRS for a month Rs. 98 which is valid till 31-August-2011.
today i have download some Application from OVI Nokia, and you must know this is free for nokia hand set user. From OVI nokia hand set user can download many Application without any charges only net charges will be aplicable if customer have already GPRS facilicity, it will be free of cost.
Then today why Airtel have commited this fraud and illegally deduted Rs. 70 from my prepaid.
this is not the first time before i was the user of Airtel and my Last cell num,ber was [protected], the same matter was in this case and when i have log complain your customer care executive was not ready to entertain my complain, when he ready to listen he said you have downloaded CRiket game.
i said when i have to go to check my NOKIA e63, and remember on thing in this cell phone download Accelator is already installed and this software take record of evey downloading and there is no any file.
finally Airtel had return my money, but i was very exhaust with Airtel and this number i have been close.
Kindly investigate it and return my money because i already have forward this mail to my Advocate.
Please do the needull.


Regrds,
Massarrat Abbas
[protected]

I am saranga satapathy my mobile number is [protected](airtel) was activated automatically for video club and i had deducted 25 rs every day 15/ for that i complained to costomer care still i did n't deactived from it.i got the msg on 21 aug 2011 like this "dear user,your video club service will renewed in 2day and you will be charged 30 rs for 7day.to unscribe click on the below adress http://203.115.112.5/muc/default.aspx?route=unsub/
i tried a lot but i didnot deactivated from that.
What is the solution for this problem? Contact me pls..I am saranga satapathy my mobile number is [protected](airtel) was activated automatically for video club and i had deducted 25 rs every day 15/ for that i complained to costomer care still i did n't deactived from it.i got the msg on 21 aug 2011 like this "dear user,your video club service will renewed in 2day and you will be charged 30 rs for 7day.to unscribe click on the below adress http://203.115.112.5/muc/default.aspx?route=unsub/
i tried a lot but i didnot deactivated from that.
What is the solution for this problem? Contact me pls..

TO WHOM SO EVER IT MAY CONCERN

22nd August 2011
Kollam

As per my complaint[protected] to the Nodal officer Kerala Circle, I receive a call from your side on 19/08/2011—11:33am from [protected] informing me that it was a call from Nodal officer Kerala Circle and it was to inform me that my complaint is resolved.
Later I noticed that, he may cheat me by giving a false commitment (Never expect from a Nodal-Officer).So I made a call to the customer care on the same day and talk to Mr.Shaji (Floor Supervisor), he informed me that he may re register my complaint (My new complaint no:[protected] and he assured that once he was alive for the next 24 hours my issue was resolved (The best joke, I heard in this year)
By 20/08/2011-4:51pm I receive another call from [protected] your technical team (they told so) they inform me that my issue is resolved. From my past experience I know that they surely cheat me (Since the call is generated from AirTel DTH Team) Later I understand that my expectation was right
Losing all hope on your side I again made a call to Customer care (hope that should be by 100th call to the customer care regarding the same issue) on 20/08/2011by 6:30pm, from there I receive the most shocking message. They inform me that they can’t solve my issue because they are mere trainees. I request them to connect to any of the senior executives, but none will be interested on my issue. I sent more than twenty HELP SMS to the customer care, by this time I didn’t receive any call from your side.
As per your SMS to my mobile on 19/08/2011 by 03:07pm Validity of my service may expire on mid night of the same day. But from 15/08/2011 onwards am unable to view any of your channels. You are reducing amount from my main account at the rate of rupees 4.71per day. So totally I lose rupees 23.55(4.71x5days) from my main account till 19/08/2011 without providing any service to me. I never expect the same from brand like “AIRTEL” --cheating the customer in the worst manner.
Once I understand that my balance is low, I recharge my account on 13/08/2011 by 4:43pm for rupees 1721/-(410days validity offer).So with more money on my account and with more validity, Why you guys play game on me?
I feel too pity on your team, Are you guys work with the motto to spoil the brand Image of AIRTEL….???? I assure you, if you are using the same team-- within a short span of time AirTel DTH Services is wiped out from the Industry
Every time I call your customer service, they inform me to SWITCH ON the STB for one hour and they told me some issues, even the LKG student may understand that they are lying. Apart from my money I lose from my main account, I lose money for electricity charges (in order to keep the STB “ON” for more than one hour a day) and the most valuable thing –“TIME” (from 17/08/2011 to till date).

This should be my final mail to your side, by believing that at least one person in the AirTel team who should show some responsibility towards his job, else the position he is handling (at least the salary he is drawing). If my mail may reach that person sometimes my issue is to be resolved. If it does not happen, with in short span of time, you guys can search for better jobs in some other concern because without customers how can you exist….????


Awaiting for more lies and Excuses from your side,
CHIPPY.R.S (Customer ID : [protected])
HP:+91-[protected]

Dear Sir,
My Airtel prepaid no. is [protected].


1. since 20th August 2011, my account refuses to get recharged by both easy recharge and voucher recharge. I complaint this problem to Customer care on 21st Aug and they asked me to type 'TM' and send to 404.
404 replied 'U are currently enjoying a special tariff/sms benefit. which will not be carried forward to the new plan benefit of the current plan'. Problem not solved.

2. I could not get connected to Customer care (198,12131,121) for one month. I complained many times and they promises it will get resolved in 2 days. But the problem persist still.

Regards
Masiullah

Sir,
I am in border security bhuj (Gujarat).Sir i am requesting following few lines for kind consideration and favorable action please.
1. Sir my father and mother is older and lived in uttrakhand (Bageshwar) using two mobile no of AIRTEL of is [protected] , [protected].
2. Sir Airtel company cut the charges of caller tune services without prior permission.When my perants talk with customercare, they blamed on parents about pressing any butten during incoming call by airtel company.
3.But sir they are completely lieing, not such things were happned.my parents always cut such type of call.
4. Sir i am requesting you to look this matter on priorioty basis.
5. Sir this act of kindness give me a calm and peace on border area.


Thanx SIr.

i am using an airtel number
my SMS dont go on 3G(umts) network...i have checked and corrected the centre number as well.
this happens with every cellphone i insert the sim in.
my sms go very well on 2G network. but dont work on 3G

my 3G works absolutely fi9
my customer care dosent connect.

any guidance?...from other numbers i called customer care but they say everything is correct from our side.

sir,
I Anil Kanta Maharana, from orissa beg to state that I am portable my number( [protected]) from Aircel to Airtel on 29/04/2011 to submit my document& photo copy. but 15 before i got a messege you re submit your document. same messege i got more time then my number was deactivated. so I re-submit my same document at Airtel office. then my number was activated. but now before 2 days i got a messege "your Airtel prepaid anrollment from has been rejected. please re-submit immediately". You tell me sir how many time I submit our document, and they are reject it. please consider my matter.


Anil kanta Maharana
mobile-[protected]
Airtel

Please note the below email from the company, which is self explanatory. Please read the fine print before availing of services.

Dear airtel customer,
You have reached 100% of your broadband usage limit of 5120 MB as on 21-AUG-11.
Going forward, your speed will be reduced as per your plan till the end of this bill cycle.
Speed will be resumed at the beginning of your next bill cycle.
You are still on an unlimited plan and all your data transfer remains free.
However, if you need a higher speed, you can visit us at www.airtel.in/sod and
subscribe to Speed On Demand - A service from airtel where you can increase your browsing
speed by paying a nominal charge.
Please note this is an indicative unbilled usage. The actual usage will reflect in your next bill.
For any queries, please feel free to contact us at 121 from your airtel fixed line.
We thank you for your association with airtel.

Dear Manager(Sr.),
Airtel, Customer Care,
Mumbai, Maharashtra Circle,
Complaints and Resolutions.

Sir, I have called a customer executive over my mobile phone @ [protected], preppaid conection, Maharashtra circle, regarding my querry to find what are the options to use internet over the mobile, since I bought a new handset, Microsoft Q2+, what are the options. The executive askked that there are two different plans to start wich Rs.5/-, a day usage, and Rs.10/-, for 3 days usage on airtel gprs. If I wanted to know how to do it they said you can do it for the Rs.10/- can do it over the phone now itself. that they did.

But, I could not make any outgoing calls after this and I could not to use the internet either. I tried and comlaint but it did not worked for two days.
Untill I tried and kept trying the CC, Airtel to complaint and asked for help.
They said we would do it and you do not have to pay for the 2-3 days and we would do it ourside. After that when I tried it did show the google page. but it is not usable at all. I could not use anything like email either.
And to my shock I found that your sms stating that your Rs.3/- per day has been added for GPRS usage which I did not asked for. However, They have deducted for Rs.10/- for 3 days GPRS. Pls. "STOP" GPRS subscription that I asked for. pls. refund the money back at an earliest.

I have been trying to call Cust. Care, airtel but Its not working since two days long. Pls. help and resolve my issues and refund.
Pls. find my complaints below:

1. GPRS connection I did not asked for. pls. "STOP".

2. I dont know what Im getting for women sms and profiles pls. "STOP" I believe it is due to IM or something but pls. "STOP".

3. I am not getting network properly. its been very bad network/coverage at my new handset micromax Q2+.

I would wait for your call back @ [protected] and email, at an earliest and resolution.

Great,

Dinesh R.G.
(Dinesh R. Gangaramani).

Respected Sir
I have a Airtel Prepaid Moble bearing No:[protected]. But I have been feeling totally annoyed with your undue charged SMS like Gyan Pack & others since long back. You are making fool all the Indian deceiving and collecting Crores of money which is also a one kind of Corruption. Your such practices will certainly invite Criminal Case of Fradulency. We the Victims are going to lodge Complaints with Criminal Case at the Court of Law within a short time.
Thanks
Mrs Tuntun Das
Associate Professor
Dept of Physics, B B K College, Nagaon, Barpeta
NB: Similar Case of harrassment has also been occured to a Post Paid BSNL Mobile No.[protected] that belongs to my Husband. The BSNL has been collecting unauthorised money from my Mobile sending SMS for Love Tips etc. We are proceeding to Court of Law immediately.

Hi,

It is really very shamefull that after being a MNC company they are unable to give the proper resolution to the customer.

I am using airtel no. is [protected]. They activated so many subscription without my consent. eg dance club etc. I tried to deactive that by callin airtel customer care (121) rather than giving me any resolution they told me to ring on different-different no.

Now it become a hectic problem to deactivate anything with the help of customer care. plese do the needful.

customer care ref no : RSBDE[protected]


regards,
Pankaj Mishra
pankaj.[protected]@gmail.com
[protected]

I have an issue with Airtel with in the 3months of service where the Line got down 2 times and whenever the line goes down getting a service request number through the call center is a hectic task often call disconnection and poor customer service employees sleeping on calls. They sucks. and finally got the service request number 2445698. still they are working on i called them on 18.08.11 and issue is supposed to be resolved on 1pm on 19th but then the poor sucking escalation manager asked for extra time to resolve as the service request is open and promised a call back but then no call back was made on the promised time 3pm on 19th and then tried nodal was always busy tried appeallate always busy and then call gets disconnected after very long hold and then [censored]ing people called me and said sorry but then the issue is not resolved till date the issue is not resolved and complained in an airtel showroon and they tried and given a fake time of resolution where no technician is ready to fix the issue. [censored] of this kind of service provider and consumers please stay away from these cheap and unethical business service provider in the market who are worst in service.