Airtel Complaints & Reviews

Bharti Enterprises Ltd., Bharti Crescent
1, Nelson Mandela Road, Vasant Kunj, Phase II
New Delhi – 110 070, India

Sub: Legal notice for reimbursement of money and providing me a written proof of request for
cancellation.
Phone No in question: +[protected]

I am writing this letter to inform Airtel and kick starting the legal process against the bad service
Airtel has provided, irresponsible behaviour of Airtel employees and Airtel not providing any
written acknowledgement for the disconnection request I had been raising.

I have an airtel land-line phone (+[protected] which I am using for around 3 years. I have
been using the Internet and phone services of Airtel and I have been paying Airtel for the
services I have used. Below are the details of what happened with my land-line connection in
past one month.

I got my land-line phone dead on 17th Aug 2011 and I raised a request for a dead phone
17th Aug 2011 (No: 2426176). My phone connection was not fixed till 19th Aug 2011. Internet
connection is a must for me to be able to work, so I decided to get a new connection and close
the existing connection from Airtel. I raised a request for cancellation on 19th Aug 2011 (No:
2541564). As per the Airtel process, Airtel executive is supposed to call me within 24 hours of
my cancellation request and the connection should be disconnected within 7 calender days from
the time request is raised. I did not get any calls from anybody in Airtel and both my requests
(for dead phone and cancellation) were closed saying the connection has been retained. I
was still not provided with any resolution on my dead phone and I was not provided with any
information about why requests were closed.

I raised another request for cancellation of my phone on 21st Aug 2011 (No: 2675364), I was
still not provided with any resolution and the request was closed again with the very same
reason that “connection is retained”. I raised another request for dead phone on 26th Aug
2011 (No: 2966712) and still I was not given any resolution till 30th Aug 2011 and request was
closed. I raised another request on 30th Aug 2011 for disconnection (No: 3206024), and same
thing happened again, no resolution and request was closed. I talked to Nodal officer, that my
requests are being closed without any resolution and nobody is fixing or disconnecting the
phone, He said he will talk to people in his department and will get my phone working, but my
phone did not work after all. I raised another request on 31st Aug 2011 for dead phone (No:
3276688) and talked to Nodal officer again for this issue and after that an executive visited my
house and fixed my phone. I got dial tone in my phone but I was not able to make any calls as
my phone's incoming and outgoing were still blocked.

I raised two request for cancellation on 3rd Sep 2011 (No: 3434942 and 3436948), as phone
was still not working, and till date both these requests are in open state and no resolution
is provided yet. My phone's outgoing and incoming is blocked and my connection is not
disconnected yet. I was being asked to make payment for the period when my phone was not
working, so, I raised a request for billing issue on 3rd Sep 2011 (No: 3454680). I was not in
a position to continue with the phone connection (it was blocked) and wanted to make sure
that It gets disconnected so that I get apply for a new connection. I visited Airtel relationship

center asking them to disconnect my phone and give me a written acknowledgement of the
cancellation request I have raised. I was given only a promise there as well that my phone will
work and I was refused a written acknowledgement for the cancellation request I had raised.

I talked to one of the local Airtel executing and he told me that my connection is blocked
because I need to make the payment and on the same day 3rd Sep 2011, I made a payment
of bill for the month of July. Still after paying the bill, my phone line was not reactivated and I
raised a request to reactivate my connection on 3rd Sep 2011 (No: 3456878)

I raised multiple requests for reactivating my phone line on 7th Aug 2011 (No: 3669140) ,
9th Aug 2011 (No: 3787644) and 11th Aug 2011 (No: 3871264) but my phone line was not
reactivated. My phone got activated on the 11th Aug 2011 evening and got it deactivated again
on 12th Aug 2011. I have no idea why is my connection not being reactivated and at the same
time it is not disconnected also.

I had been writing emails all this time to airtel customer care ([protected]@airtel.in and
[protected]@in.airtel.com) and I never got any response for those mails. I only get an automated
acknowledgement without any acknowledgement number. When I discuss the emails with
customer care executive they ask me the acknowledgement number which I have received in
response to my mails, but response to my emails don't have any acknowledgement number. I
am attaching printouts of emails as a proof that there is no acknowledgement number is given.

When I ask the customer care executive why is my connection reactivated, he says that I have a
cancellation request in place that is the reason it is not reactivated and when I ask why is it not
disconnected yet, he says because I have a reactivation request in place that is the reason it is
not disconnected yet.

I want to raise a concern on the processes of Airtel that which law has given them write to keep
all the request to themselves and close them at their will without providing any resolution to the
customer. My phone connection was not disconnected even after raising multiple requests for
disconnection and I am forced to continue the connection, take care of Airtel's hardware and
pay for the phone connection which is being continued without my will. Airtel takes any amount
of time in disconnecting the connection and expect the customer to pay for the extra time they
have taken in disconnecting the connection and customer is responsible for the Airtel hardware.
When I raised requests for disconnection, I wanted a written acknowledgement for the same, so
that, I am not responsible for any of the Airtel hardware and I can not be made to pay for airtel
connection which is being continued without my consent.

I have wasted more than 500 Rs on making calls to Airtel customer care, I have wasted hours in
talking to airtel customer care/nodal officer, waiting to be connected to an airtel customer care
executive/nodal officer and writing emails to customer care and nodal officer (at least 50-60
hours) and I have suffered huge frustration during all this time. I never received any response
to mails, calls or requests I have been raising and I am being forced to continue with Airtel
connection which is in blocked state.

Here is the list of all the request I have raised from 17th Aug 2011.
1. 4052670: 14th Sep 2011 For speed problem (Speed fixed and closed)
2. 3871264: 11th Sep 2011 For calls blocked (Open)
3. 3787644: 9th Sep 2011 For reactivation (No resolution and closed)
4. 3669140: 7th Sep 2011 for reactivation (No resolution and closed)

5. 3456878: 3rd Sep 2011 For reactivation (No resolution and closed)
6. 3454680: 3rd Sep 2011 For bill issue (No resolution and closed)
7. 3436948: 3rd Sep 2011 For disconnection (Open)
8. 3434942: 3rd Sep 2011 For disconnection (Open)
9. 3276688: 31st Aug 2011 dead phone (Phone fixed and closed)
10. 3206024: 30th Aug 2011 For disconnection (No resolution and closed)
11. 2966712: 26th Aug 2011 For dead phone (No resolution and closed)
12. 2852976: 24th Aug 2011 For dead phone (No resolution and closed)
13. 2675364: 21th Aug 2011 For disconnection (No resolution and closed)
14. 2541564: 19th Aug 2011 For disconnection (No resolution and closed)
15. 2426176: 17th Aug 2011 For dead phone (No resolution and closed)

I demand following things from Airtel.
1. Disconnect my phone connection immediately.
2. Remove all Airtel hardware from my premises.
3. Reimburse me for the money I have wasted in calling airtel customer care and nodal
officers and for the amount of time I have wasted in talking to customer care, nodal
officer and writing emails to airtel.

I am providing 7 days to Airtel to clear above things and I case of failure to do so, I will take the
matter to honorable consumer court in Bangalore and will be asking for a damage of Rs 100000
for all the above and for all the expenses and time I will be spending in the case in consumer
court (including but not limited to expenses for lawyer, documentation, my valuable time and
court fees etc).

Applicant Signature,

Rajeev Kumar Sharma
Tony House, #10, 10th Cross
3rd Main, L B Shastri Nagar,
Bangalore – 560017
Mobile: +91 [protected]
Airtel land-line: +91 [protected]

Hard copy sent to (By registered post):
1. The Ombudsperson, Bharti Enterprises Ltd., Bharti Crescent, 1, Nelson Mandela Road,
Vasant
Kunj, Phase II, New Delhi – 110 070, India
2. Airtel Registered Office, Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase
II, New Delhi – 110 070, India

Email copy sent to:
1. Airtel customer care ([protected]@airtel.in and [protected]@in.airtel.com)
2. Airtel nodal officer (nodal.[protected]@airtel.in)
3. Appellate Officer (appellate.[protected]@airtel.in)
4. Airtel Ombudsperson ([protected]@bharti.in)

Sir, I had a post paid connection on mobile no. [protected] , I filed request to convert it to prepaid on12.09.2011 , i have paid Rs.2820 vide receipt no.J7844 and till date out standing amount Rs.790 vide receipt no.J7847. I had purchsed another SIM from the Airtell office at Gita Bhawan Chouraha , whher i paid all my out standing bill till 12.09.2011, i was charged Rs.101/- without any receipt telling that i will get a balance of the same amount after 72 hrs when my afore said no. will put in to the service, todar i.e. on 17.09.2011, my above no is not put in to trhe service, no. of times a called at 198 service but of np avail.
Befor a couple of day i. e. on 15.09.2011 i have e recharged my above no with Rs. 110 from a vendor , in hope that my no. wiil be activated , i did so because when i dialed some no. i heard the voice that my account does not have enough balance, i received a massage that my account is successfully recharged and got a balance of Rs.93.50., even than my no. was not put in to the service , till today.
to my utter dismay my above no. is not in service but i received a massage on 16.09.2011 at.0042 hrs from AL hello tunes that i have choosen a hello tune and an amount of Rs.30/- was deducted from my account, instantly another massage that i have changed my hallo tune another Rs. 15/- was deducted , Kindly look in to the matter and resore my amount Rs.45/- and put my no. in service immediatly.reply me on my mail [protected]@yahoo.co.in ( if possible please tell me that how this magic can be done by Bharti Airtel so that i can shre this with people )
,

Hello All,

This is really frustrating availing your services where no body id responding to any mails.

Below query is still not been solved yet. Reversal of 30/- is not been done for previous deduction. Again Yesterday 30/- has been deducted for the same service Friend's Chat. Request you solve the query ASAP.

Even I had launched a compliant in Consumer forum today. Also I am continuing the Airtel service after the balance is over on [protected].

Thanks & Regards,
Hitesh Patel
[protected]
Extn: - 2955



Hitesh Patel/RMSI
09/02/2011 10:48 AM
To
[protected]@airtel.in
cc
nodalofficer.[protected]@airtel.in, appellate.[protected]@airtel.in
Subject
Re: UNNECESSARY DEDUCTION ([protected]) - DEHRADUN [|BAL|Qrc[protected]|]





Hello Rituraj,

I had not received any reply of the below query. Please check and do needful for below 2 points:-

1) No reversal of Rs 30/- is done in my account till date.
2) I am still receiving unwanted calls from the numbers -- [protected]/145/147 and [protected]/610 (11 digit numbers)

Thanks & Regards,
Hitesh Patel
[protected]
Extn: - 2955



Hitesh Patel/RMSI
08/25/2011 02:10 PM
To
[protected]@airtel.in
cc

Subject
Re: UNNECESSARY DEDUCTION ([protected]) - DEHRADUN [|BAL|Qrc[protected]|]





Hello Rituraj,

Thank you for your response.

As per your below mail, I had received any refund of 30 on 19/8/11. Can you please check and let me know.
Further we would like to inform you that the above mentioned services is deactivated from your airtel mobile with effect from 19/08/2011. Also a reversal of Rs.30/- has been made in your airtel account as one time benefit on 19/08/2011.


Thanks & Regards,
Hitesh Patel
[protected]
Extn: - 2955



[protected]@airtel.in
08/23/2011 03:29 PM
To
Hitesh.[protected]@rmsi.com
cc

Subject
Re: UNNECESSARY DEDUCTION ([protected]) - DEHRADUN [|BAL|Qrc[protected]|]






Dear Customer,

Warm greetings from all o[censored]s at airtel.

This is in reference to the email received on 18/08/2011, regarding balance deduction in your airtel mobile number [protected].

We regret for the delay in response to your mail.

We would like to inform you that Rs.30/- was deducted due to voice chat services on 18/08/2011.

Further we would like to inform you that the above mentioned services is deactivated from your airtel mobile with effect from 19/08/2011. Also a reversal of Rs.30/- has been made in your airtel account as one time benefit on 19/08/2011.

Also we understand that the unwanted promotional communication must have caused you inconvenience and wish to assure you that, airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to the telecom customers.

In order to initiate an investigation into your complaint, we would require complete details related to the Unsolicited Customer Communication (UCC) received by you. Please provide us with the following details:

- Date of receipt of promotional SMS/Call

- Time of receipt of promotional SMS/Call

- Brief description of the promotion

- Telemarketers SMS Sender ID / 10-digit phone number

We would also recommend the following measures to further avoid unwanted promotional communications:

- Do not give out your airtel number [protected] unless absolutely necessary.

- Do not fill unnecessary forms at Hotels, Restaurants, Shops, and Malls etc., through which your airtel number [protected] may get circulated and reach the telemarketers.

- To ensure that your personal information is not misused, avoid leaving your number on visiting cards or mentioning it on feedback/subscription forms.

We hope that we have been able to address your request suitably.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved. You may send an email at nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Rituraj Dutta Nodal Office Bharti Airtel Limited

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[protected]Original Message[protected]
From: Hitesh.[protected]@rmsi.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 18/08/2011 06:06:54 PM
Subject: unnecessary deduction ([protected]) - Dehradun

Hello Sir/Madam,

I am facing problem with the unnecessary deductions from Airtel in my Prepaid
Mobile number ([protected]).

Earlier 1 month back there was deduction of Rs75/- for hello tune and Rs 30/-
for Chat. Any of such service was not activated by me.
Immediately called the customer care and according to them this services was
activated by me. I told them to deactivate any of such services on this Phone
number. Nothing was happened till date.

In the morning again Rs. 30/- was deducted from my account.

Also I had make request for "Do Not Disturb" service, but still I am getting
many calls from unknown numbers (12 digit numbers).

Due to no such good response from Airtel service, it might I will go for
"Consumer Forum Complaint" or I may change all my numbers with other service
provider (Within 2 Days).

Request you to act fast on the two above matters ASAP. Please refund all the
money which was deducted earlier.

Thanks & Regards,
Hitesh Patel
[protected]


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Disclaimer:
This message and any attachments contain information that may be RMSI Private Limited. confidential and/or privileged. If you are not the intended recipient (or authorized to receive for the intended recipient), and have received this message in error, any use, disclosure or distribution is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the e-mail and permanently deleting the message from your computer and/or storage system.

Disclaimer:
This message and any attachments contain information that may be RMSI Private Limited. confidential and/or privileged. If you are not the intended recipient (or authorized to receive for the intended recipient), and have received this message in error, any use, disclosure or distribution is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the e-mail and permanently deleting the message from your computer and/or storage system.

I have been depositing my cheques for monthly payment of dues at the Kairali Apartments, Panampilly Nagar , Cochin drop box for > a year. For past 2-3 months collection from this authourised drop box of yours is erratic and I have had to pay fines for late payment. Kindly ensure that person collecting cheques from this drop box is regular.

Dear sir,
My name is Kalavati m Chigadannavar.... the reason to right u is that i had ported my mobile number that is [protected] from dolphin(mtnl, mumbai) to airtel last month and i have given all the documents to airtel retail center and it was succesfuly ported and it was working properly and even i have recharged it ... but after a week my number is not working anymore it says all incoming and outgoing calls are barred ... and now at present it says number does not exists... i mailed a complaint to airtel service provider many times but they did not replied..... i m totally confused ....... sir i request u to please help me and look into the matter as i m loosing my important contacts
Please do the needful
K M Chigadannavar

complaint:i was being charged for devotional pack and m.bazar_deal_verse which airtel claims i requested it for on 6th of september 2011... i usually use bsnl .used this sim for one day that too for a days internet pack of rs 5 which i could'nt activate because the letters on the recharge voucher were too small... next thing i had this service on by itself and was charged 2 rs /day for the same. i am registered in the do not disturb category...so the customer care guy says i wont even receive this service devotional messages for which iam being charged...
he told me to dial*121*5# to deactivate this service which i did on 16th sep 2011.
i have a querry for airtel when iam in do not disturb category how can i receive the plan idea ????(by itself???)
iam dr.Anchit Wapa my no;[protected].dr.[protected]@gmail.com
it is requested to see into the matter urgently as i feel many customers are being cheated like this..
thanks.

Respected Sir,
My name is Rajesh Ranjan having an Airtel no. i.e. [protected] has mailed you nnnn... no. of times Regarding De-Activation of Total Video Subscription, every time, i received a Ref. No. but nothing has been done, many times, i received the the deducted amount but some times no response.
Today again, 15 Rs has been deducted & I had words with your different Floor Supervisors named Mr. Ajay & Mr. .. actually I didn't remember the name. They said, " If you are unable to deactivate the service then, Company will deactivate the same automatically". Now, I am unable to deactivate the service, now it's your turn to fulfill ur commitment. The Ref. No. today i received is RALDC[protected].
Please deactivate this service.

I've port my number to airtel 2 days ago. My number has started working but when im trying to send the request through SMS to 121, I am unable to activate Airtel Prepaid Blackberry Internet services.

I have provided the following details as requested by Airtel Blackberry customer support at Bb.[protected]@airtel.in

1- Customer Name - Rahul Jain
2- Blackberry Mobile Number[protected]xx
3- Blackberry Model Number - 9700
4- PIN Number - 2172e2a5
5- IMEI Number[protected]xxx
5- Circle - Punjab
6- Plan needed - WBIS (weekly BIS serice plan)
7- Error while activating the services, still get the error message,"We are unable to process your request. If you are a new Prepaid customer please try again after 24 hours. Postpaid customers can call 121 for activation."

Ive tried calling customer support centre 100 times but they dont have any solution to my problem. There is no proper support and training to these stupid customer centre executives. Half of the time the customer centre number doesnt go through.

I would request to kindly provide resolution to my problem or i want to again port back my mobile to another service provider. I port to Airtel thinking that their Blackberry services are the best but to my surprise its the pathetic.

Awaiting your reply at the earliest. Kindly help me get a resolution in 24 hours or kindly get me my new UPC code for porting to another service provider.

Rahul Jain

Dear sir,

I am C.SUDALAI SURESH, L & T - Manager, Tollplaza, in Chennai (near REDHILLS).

I am facing more problems due to signal problem (the signal is not getting continue).

Another AIRTEL SIM using persons and all getting full signal .

I already booked the compliant for Four times to Customer care (before 25 days), Still the problem is not solve.

Now, my important calls all are i missed.

What can i do?

Regards,
C.SUDALAI SURESH
Mobile:[protected] & [protected]

Fraudulent bills of Airtel:

Dear Advocates,

1. This is to inform you that this is one more method of Bharati Airtel’s scheme to threaten, coerce clients to pay up and add to their kitty of profits through fraudulent methods.

2. I used to have 4 mobile phones of Airtel & 3 Landline connections for our office and home connections from the year 2005. It was noticed since 2010 onwards that Airtel would give escalated bills for all the connections.


3. If a complaint were lodge bill amount would be reduced immediately. Upset with such dishonest services we had decided to disconnect 1 mobile phone connection and 1 landline connection. What was retained were only 2 landline connections one of them is[protected].

4. Further we asked airtel to move to plan of Rs.499 Broadband from Rs.1299 for the no.[protected], in the month of oct 2010. This was done by phone as well as by mail. However it was noticed that inspite of taking the request it was not done within the prescribed time. In Feb 2011 the DSL connection was still at at Rs.1299/- once again we called the Customer Care we asked them to reverse the charges and also change the plan to Rs.499/- they gave ref nos etc.

5. When we checked in Mar 2011 it was not done. The customer executive sent a mail stating that they were sorry & will reverse the charges for the last 3 months (Jan, dec, nov). But on 14th April they disconnected the Broadband connection. When enquired they said that our plans were still in 1299/- and we have to pay at Rs.1299/- for all the months, the amounts cannot be reversed.

6. When a mail was sent to 121 enquiring why they have disconnected. They sent a mail saying on Feb month we had actually asked them to upgrade our plan to Rs.1299/- ??? I asked them how we can upgrade from Rs.1299/- to Rs.1299/- ? We can only upgrade to a larger plan or a lesser plan.

7. So it is very clear that AIrtel wants to bill us for Rs.1299/- irrespective of whatever we do.
8. Mails were exchanged ( have all the proofs of correspondence from airtel ) where they have reversed their own decisions. Have all the complaint numbers but action was not taken so far.

9. Last week we had a lady call up saying she was from the reconnection department and would like to reconnect the phone. Why such calls are made from time to time we have no idea. However we are not interested in any phone connection with Airtel for the following reasons:

a) Executives are not aware of the products and lie about the different products just to make the sale.
b) There is no co-ordination between customer care, sales department, reconnection/ retention and technical departments.
c) No co-ordination between collection agencies, which adopts any unscrupulous methods to collect the payment.
d) The staff are untrained and inexperienced, no authority/ interests taken by the Managers to resolve issues. Through phones, through mails and through customer care kiosks, inspite of all these mentioned for lodging complaints and redresals
e) The billing is always escalated compared to the services rendered.
f) Requisition not honored.

10. After we started using new connections by BSNL, Tata Docomo and Vodaphone our bills are 50% less compared to Airtel bills and services are also good.

11.You can find my complaint mails in in the link provided : http://www.consumercomplaints.in/complaints/fraud-bills-for-the-last-6-months-c5...⇄
12.Mr. Rakesh Ranga has written to me from Customer Service team stating that they will resolve the issue. But nothing happened so far.
13.The legal team is writing to me stating that you will share the information with other telecom operators and credit verification. Let me also tell you that we will go to consumer court and disclose the threats made by you through this legal notice. Be noted that all the emails, complaint numbers and mails sent by concerned departments are very much in my possession.
14. In the number mentioned below of the lawyers the communication numbers are as follows [protected]/ [protected] both the numbers are incorrect.
Many thanks,
Rumi SIkdar
B2 , 1905, South City, Arekere Mico Layout
Off Bannerghatta Road
Bangalore- 560076

This mailer is to bring to the notice of the Entire Community and to the world that how can a company as big as Bharti Telecom (Airtel), owned by Mr Sunil Bharti Mittal, can hurt the sentiments of thousands and millions of Sikhs and other community, just to increase their revenue through value added services.

I received a message on 1st April,April Fool's Day, on Sardar's(Sikh Community) which very clearly hurts the sentiments and is a direct hit on the community. It was clearly making fun of community.

Entire message is as follows:

Sardar got into a bus on 1st April when the conductor asked for the ticket,he gave Rs 10 & took the ticket and said April Fool.I have a free pass.

I sincerely fail to understand when Airtel, being an Indian company cannot take care of the values and sentiments of an Indian community , how will it comply and safegaurd the interests of an African community where they are overtaking Zain Telecom.

Let's remember, Nelson Mandela fought his life against APARTHIED in South Africa, what assurance we have from Mr. Mittal of Airtel, who could hurt the sentiments of his compatriots, would not hurt African nationals.

My question is, If it has the audacity to hurt the sentiments of Sardar's, in a country where the Prime Minister of the country, Dr. Manmohan Singh, is a Sardar himself, what is the assurance that they would not hurt the feelings and sentiments of the people of all African nation who by virtue of Zain deal would be at recieving end.


I Believe, a Company such as Airtel which is one of the most respected Telecom Company & is also endorsed by various celebrities such as Shah Rukh Khan,Kareena Kapoor ,A.R Rahman,Sachin Tendulkar,and many more... should at least have avoided sending such a sardonic message which ravages respect for a community, here Sikh Community.

Hi,

My name is Bahauddin Shaikh, i had called Airtel Customer Care at 02:31 am on 16th September 2011 for call charges inquiry. Mr. Sushil Nikam (Customer Care Associate) answered my call and greeted very well, i informed him that my call charges has changed to Re. 1/min from 1ps/sec. Mr. Nikam informed me that the validity for 1ps/sec calling is expired on my number and that pack is no more available with Airtel. He said he cannot help me in this but proactively he offered me another pack of 72ps/min which i didnt liked.

After this conversation i asked him the details of the number like on whose name is the card registered but Mr. Nikam asked me my name and i did as asked by him. He said the card is not registered by the name of Bahauddin Shaikh but its registered with some other name. I informed him that i have personally submitted my documents two times in airtel frechisees, once when i had taken the New Connection and other when it was mandatory to re-submit as per governments rule. Still Mr. Nikam said that i might have submitted the wrong number and he was getting hyper while talking to me, I informed him several times that the documents submitted were correct and there is some mistake from airtel and i asked him to transfer the call to his supervisor so that i can discuss the same with him. Instead of transferring the call he started arguing with me by saying that "MY SUPERVISORS WILL PROVIDE YOU THE SAME INFORMATION WHICH I DID AND AS OF NOW THERE ARE NO SUPERVISORS AVAILABLE ON THE FLOOR" i requested him many a times to transfer the call then he said if you dont listen to me then i will have to end your call, he told me this couple of time and disconnected my call.

I would desperately want your team to take some strict action against it as my data is been misplaced with them and who will be responsible for the misuse now.

I would be expecting a revert in next 48 hrs.

My cell phone number +[protected]

Female Canditate calling from Airtel H.O for due pending.. Using unparlimentary words and we ask to speak in a respectfull way. She told "we will behave like this only, if you want you can switch service from Airtel". I have the recorded tape of her words. Calling the No's in itemlist and saying this customer not paid the previous bill. Calling every 5 minutes. We have cleared the outstanding due's within 2 days. but we strongly condem the behavior. Looking for some one to help me to take this to customer harasment issue. Please help... My mobile No's [protected] or [protected]

From: Rashpal S. Sohal

Flat No. 003 Building No. 11A,
Oshiwara Rosewood C.H.S., Patliputra Nagar,
New Link Road Oshiwara Jogeshwari(W) Mumbai - 400102



Sub: 1). Ref: Customer Account No.[protected]Mobile No.[protected])

Ref: My application dated 20.4.2011

Dear Sir,

I was using the above postpaid Airtel Mobile No. [protected]. A
refundable amount of Rs.500/- was deposited for this mobile number as
Security Deposit. However, due to certain personal reason, the service
of above SIM Card had been discontinued six months ago. I had paid
the outstanding amount of Rs. 1000/- vide receipt No. A1 1280674.

This refundable local deposit of Rs.500/- has not yet been refunded to
me. I had made several requests on number of times on phone and even
in person at your customer care office Andheri. I therefore, once
again request you to please refund this amount immediately.

Please help me getting my refund amount.

-----Original Message-----
From: Pankaj Jaiswal
Sent: 16 September 2011 10:10
To: '[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'; '[protected]@airtel.in'
Subject: RE: [protected]

Dear Mr. Ram,

We had started the communication since March as till now (September) you people still sending me the same language parroted by some old monk. For this small matter I hope you must take at least one-two year, why only 5 months. When you people wanted to sell the product, you take few days to do all the things and when its moment to service the clients after sales you take few months and when it requires to refund the money you people take unlimited time frame without any responsibilities.

I had communicated immense time by emails and telephone, infact 2 weeks back your people had confirmed on the refund money and cheque which has never reached to me. Do you think you people are responding accurately and taking care of clients? NO...NOT AT ALL..

This is my last warning to you people whether refund the money and face the consequences...Enough is Enough....


Regards,
Pankaj Jaiswal
Mobile: +91-[protected]


-----Original Message-----
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: 15 September 2011 11:30
To: Pankaj Jaiswal
Subject: RE: [protected]

Dear Mr. Jaiswal,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding refund issue.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that we have forwarded your request to
concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Ram Avtar
airtel digital TV

Hello,

Please note that I have transferred my connection from post paid to pre paid (keeping mobile number remain same)from airtel office located M22, GK2, M-block Market, New Delhi communication, pin:110048

My mobile number is [protected]. At present I am in abroad.

I had already paid my all postpaid bills and also lifetime recharge amount of Rs.43 for my prepaid connection to airtel office at above mentioned address and airtel executives told that my prepaid sim will be activated in 24 hours maximum but its now one week and my prepaid sim with number [protected] is still showing "Inactive Status" and due to that I am not able to receive or make calls and message.

FYI, I have also submitted my id proof and photograph at your airtel shop address: M22, GK2, M-block Market, New Delhi communication, pin:110048.

It's very annoying and I am missing some of my very urgent and important calls. I request you to get it activated as soon as possible because I am missing many important calls here in abraod.

With Best Regards,
Saurabh S. Verma

I am a vodafone customer. Somebody is making phone calls to my vodafone cell number from the airtel number "[protected]" without any reason and asking about my whereabouts telling he is officially calling from the madurai vodafone office. When I asked who he was he simply cut the phone call and exchanged abusive messages in an unjust manner. I wish to take action against this criminal activity I request you to give me the address of the airtel number owner so that I could take further actions against this person.

I am riaz, I am Airtel customer for past 4-5 year.i enjoy the service with some up and downs,at any place i get tower with uninterrupted services ,suddenly balance reduces due to caller tune activation( with out our knowledge).that not a problem.


My airtel number is [protected].when i recharge internet through top up card i receive a sms as Service class change violation.For that purpose i contact customer care for around Four times.

1st time: They inform me.some problems in card so u top up through easy deal.



2nd time: Through my number i cant able to contact customer care. i think they forbid my number

please help me. internet is very essential for me. please resolve this problem. otherwise i have to change to other networks

To, Consumer court,

Pls help me to resolve my on going problems with airtel since long time.

PFB the mails with airtel I have communicated to them till today, but no response nor i got any revert on these. if I called they put me on hold for long time.

----- Original Message -----
From: "Vineeta Kapoor" <vineeta.[protected]@247customer.com>
To: <[protected]@airtel.in>
Cc: <nodalofficer.[protected]@airtel.in>
Sent: Thursday, September 15, 2011 3:11 PM
Subject: Fw: Axis bank statement


> Dear Ms Shilpa,
>
> Any status on this ?
>
> Regards,
> Vineeta
>
>


----- Original Message -----
From: "Vineeta Kapoor" <vineeta.[protected]@247customer.com>
To: <[protected]@airtel.in>
Cc: <nodalofficer.[protected]@airtel.in>
Sent: Wednesday, September 14, 2011 7:12 PM
Subject: Axis bank statement


> Dear Ms Shilpa,
>
> As per your request I attached my bank statement copy here with. Atlast I
> hope this time atleast you will come out with a solution and do revert back
> with your actions and measures ASAP.
>
> If any call pls do call me after 1400 hrs as I worked in late night.
>
>
> Regards,
>
> Vineeta
> [protected]
>

----- Original Message -----
From: Vineeta Kapoor
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: Wednesday, September 14, 2011 6:06 PM
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Ms Shilpa,

May I know why I am getting sms and calls from airtel demandind due payments ? Since there is no resolution from your end then what should I do ?

Request you to not harrassing me anymore untill you do not have reply / resolution of all problems/disconnects from airtel.

Important is I am not using airtel and also there is no out going. So I will not expecting any bills against that of couse. As I did not requested airtel to stop or block the services for me. Airtel did it themself.

Pls give a call whenever you come out with a clear picture of resolution/ actions of all my mails which is still not happen.

Regards,
Vineeta



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: Thursday, September 08, 2011 3:47 PM
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Ms Shilpa,

Firstly thank you for replying my mails.

I am really surprised why you people are again and again mentioning that due to non reciept of amount my out going is disconnected ? May I know why my payment has been diverted to other persons account, as I have a doubt on airtel that they are cheating by diverting my money to others account , because see once if mistake is happend it acceepted for me but every alternate months its happening. Do`nt airtel responsible to resolve this issue instead of harrassing customers since long time ? If I am holding my bills dont think that before paying the next bills atleast you should sort the problems with previous billing, which i have wrote to you before time. If the fault is fro airtel`s end why i should suffer the service delivery. Each and every morning I been disturbed by your executive for pay the due amount however I have mention the preferable time to call me up. If you people are really sincere towards to warns your customers everyday for paying the bills, can`t a customer expect the same sincerety towards your service delivery standard ?

Secondly how many time I have to provide you my confidential details ( bank statements/ customer id ) to airtel and why ? How can I trust airtel after lot many times same thing happening to me. It will be not a big surprise for me that one fine day someone miss used my bank account same as my money updated to some one else account.

May I request airtel to provide all actions and measures taken against all issues in past and present which I have been facing since 1 year. For your information I did not recieved any revert on these in any time.

So please go through my mails in past in below, guess i have multiple time forwarded these mails to you people. Hope for a resolution atleast. Because of these I am suffering lot of problems and wasted my official and also personal times.



Regards,
Vineeta
[protected]



Hi,

I really not understand the problem and where is the disconnect from airtel. After this below mail I did not got any response or revert from airtel. As I have spoken to airtel executive on this I was waitiing to get the left amount which I suppose to get. But surprisingly I did not recieved till 23 rd July11. However sincerely I have cleared the bill amount after deduction of 108.09/- Rs. from it and done a net transaction on 06th July`11from my axis bank account. Transaction number is [protected] and amount is 1756/- Rs. and it is successfully done.

One more thing I want inform you that twice I have called up 121 and requested to revert about my enquiries. My enqurey was one morning I have recieved a sms from airtel about some request. When I asked the customer care executive he told that they recievd a request from my number in the morning, but there was no request made by me that particular day. Even I asked him what was the request made for , but he told its not clear. I told him to revert immediately with answer and about 108.09/- Rs refund from airtel.

Till day I did not received any revert from airtel.

Again I have recieved a bill from airtel including all amount . I called up airtel and updated the details to Nagalaxmi (customer care executive) again she has given me a complaint number for this 38665227.

My question is how many times I have to do this practice ? Once I droped your office at begumpet to this number changed, after 40 mins waiting your executive was able to speak to me and informed that he have only one number with him which he can give me now. Then I dropped the idea to change the number.

Kindly atleast this time I want a clarification ASAP.

Regards,
Vineeta
[protected]



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Friday, May 20, 2011 2:45 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Hi,

I have received the sms its saying that you have reeceived my both payment 2200/- Rs. and 1080/-Rs. so I should get cheque of 1080/- Rs. in my name.

I am really disappointed how you people handled the problem as there was lot of miscommunication, person had told me that my amount 2200/- Rs. has been paid for some others name, everytime I have to go through lot of clarifications. My look out is if the fault is from your side atleast I should get a call from airtel side with details instead me calling. Because airtel never stop me to call neither realised to call me any time where I got disturbed all the times.

If the fault is from airtel side what is the out come can you tel me that ?

I have observed in every alternate month there is always some issues in billing e.g. extra billing, wrong address updation with contacting me etc.

Pls realease my extra money which is with airtel as soon as possible. If airtel seems does not follow the rules then they do`nt have right to call customer for delayed payment/enquery which they always do and never go back foot to charge for late even if its one day delayed too.

Most important point is that for their mistake they never ready to agree that its from their end. I really fade up with services from airtel each and every time I have faced, everytime I have to waste my time to calling them and giving details( each time I have to give the details to each executive and when they called too its same )where I have 0 fault from my end.

Rrequest you to come up with a resolution which can help people instead harrassing for payment by your executives !! And also revert back the action you have taken who has done this ??

Regards,
Vineeta
[protected]




----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Tuesday, May 17, 2011 2:36 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Vineeta Kapoor,

Ref: Email dated 13-05-11, expressing your concern regarding updation of the payment for your airtel Mobile number [protected].

We regret the delay in responding to your e-mail.

Thank you for your email to airtel and the opportunity to assist you.

We are in receipt of your scanned copy of bank statement. We wish to confirm that we have registered your concern raised for the updation of payment in your account. We have registered your issue with our team. For your reference, the unique service request number is 37458162. Our team will be contacting you by 19/05/11, 11:25 AM with an update on the issue.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.

Yours Sincerely,

Sajjid Yasin
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E92A6C953B9A...⇄ D799FE8216CAEEF1D7C97F71C7F99F8127498FD187C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/05/2011 18:30:06
Subject: Bank Statements

FYI,

Regards,
Vineeta
[protected]





Dear Vineeta Kapoor,

Ref: Email dated 13/05/2011, expressing your concern regarding non updation of
the payment for your Airtel mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We realize that this situation must have inconvenienced you.

Kindly be informed that we are not in receipt of your attachment. Hence, we
request you to forward the scanned copy of bank statement in PDF format,
enabling us to do the needful.

Please do write in for any further assistance.


Yours Sincerely,

Sunitha J
Customer Care
Bharti airtel Limited - VINEETA.pdf

Hi,

Today I have recieved a cheque of 1113.26/- Rs. from airtel, PFB my previous mail to airtel about the extra amount which is with airtel. so I have got 108.09/- Rs less again. For disconnect of airtel why should i pay the extra amount or you have no right to claim extra for your faulty transaction made by your people.

Secondly I have noticed airtel has charged me again late fees for last bill also. Where is question of late fees if extra amount is held by airtel from and I have clearly told to your person that whenever I will get my money back from from airtel that time only I will pay my next bill payments.

Kindly clarify if any more disconnect I have to face from airtel or its really shame for a big corporate like airtel that everytime I am wasting lot of my working times to talking to airtel or mailing to airtel. Is there at least any chance that I can keep faith in your service delivery ? Can we stop somewhere with a resolution ? Or till using airtel it will be a on going process ? Is there any one in airtel to monitor the customers problem ? or only you have people to call customer to threatend to pay their bills ?



Regards,
Vineeta
[protected]


----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Wednesday, May 25, 2011 8:23 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Hi Adarsha,

Below are the break up as per my knowledge ( I have all documents related to below bills) which I have paid to airtel ---

Airtel[protected]Paid

1194.65/-Rs.[protected]/-(on 5/03/11) late fees -- 111.55/- Rs. Why ( deep into the past history before this bill period)?

1070.58/-Rs[protected]/-( on 8/04/11) extra amount --9.42/-Rs.

1175.38/-Rs.( 75/- Rs. waived off by airtel[protected]/-( on 3/05/11) -- extra amount with airtel 1221.35/-Rs.

So I airtell shall return 1221.35/- Rs. cash to me. Pls revert if you need more clarification on this.

For your mistakes and misscommunication you are not authorized to claim me late fees ! Please go through my payment details in past to airtel and take out a clear picture. So that you can understand the problems I faced in past days .

Pls do not waste my time by calling me in morning hours as worked till late night. You can call me after 1400 hrs.

Hope this time atleast you will improve your communication between your team to avoid this type of fault and due which I faced to much of disturbance these days.

Regards,
Vineeta
[protected]



----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Wednesday, May 25, 2011 6:38 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]


Dear Vineeta Kapoor

Ref: E-mail Dated 25/05/2011, inquiring about refund of excess payment amount for your airtel number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We would like to inform that as per our records Rs.2200/- has been adjusted towards invoice dated 24/03/2011 and 24/04/2011 Rs.1070.58 and 1175.36 total amount Rs.2245.94 however Rs.75/- of late payment fee has been waived off as goodwill gesture.

Further we wish to inform you that the total amount of Rs.1113.26/- has been refunded.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,

Adarsha H R
Customer Care
Bharti Airtel Limited

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Click here to provide Feedback.

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 17:20:45
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Please share me the break up of amount details as you have done the
calculation( 1113.26/- Rs.).

Regards,
Vineeta
[protected]
----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Wednesday, May 25, 2011 4:57 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor

Ref: E-mail Dated 25/05/2011, regarding your request to refund the excess
payment amount for your airtel number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret for any inconvenience caused to you in this regard.

We would like to inform you that your request for the refund of excess payment
has already been processed as per your service request number 37544828. As per
your service request number, a refund entry of an amount of Rs. 1113.26/- has
already been done on 23/05/2011 and the cheque for the same will be processes
within 15 days.

We request your kind cooperation in this regard.

We hope that we have been able to fulfill your request suitably.

Please do write in for any further assistance.


Yours Sincerely,

S. Sainath
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

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and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=FD1E7881FA1C
7C8381838FF564A4E9285BBBC7CBCD3B55BADB2064A6EF11759BFA196A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/05/2011 16:29:04
Subject: Fw: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Hi,

I am really fade up with airtel service delivery, its pathetic to write all
time in one subject matter which is still not close yet. Only I got calls
everytime from Customer care Executive about the complaint/request details.
But to be very honest its a cheating to customer.

Today I have recieved my bills and again its showing late payment fees and
its showing only reciept of only 2200/- Rs. where I have paid total 3280/- Rs.
to airtel against the bill of 2160/-Rs. bills.

Now I need a clarification why the disconnect ? How airtel can cheated people
like this way ? Where the rest amount which I supposed to get back from airtel
?

Airtel have no rights to harrass and cheating people in such way!

Pls let me know if you are not able to resolve this problem and sent me the
next level communication where I shall reach and approach about this.


Pls note that as I have told Juliet who called me on behalf of airtel that I
will pay my bill only when all these disconnects will cleared and I will get
my hard earned money back from airtel.

Request airtel for a prompt resolution and action which became untolarable for
me since long time.

Regards,
Vineeta
[protected]



----- Original Message -----
From: Vineeta Kapoor
To: [protected]@in.airtel.com
Sent: Friday, May 20, 2011 7:30 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Mr Sainath,

I am really surprise to see your mail and not able undersatnd why you are
mentioning that again. As I have told you that my total bill was 2200/- Rs.
including the late fee 75/- Rs., now I have done two transaction( 1080/- and
2200/- Rs.) due to poor communication of airtel. Bottom line is I should get
in my bank account the extra amount which you have charged me and 1080/-Rs
from airtel. I never requested airtel to adjust them with my airtel account. I
need the money back ASAP.

Its really rediculous for one problem you have taken so long time to resolved
and also thats from your end.

Regards,
Vineeta
----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Friday, May 20, 2011 6:49 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor,

Ref: Email dated 20/05/2011,regarding updation on transfer of payment for
your
airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that this situation must have caused you inconvenience.

As per your service request number 37508077, we would like to inform you that
a payment of Rs. 1080/- and Rs. 2200/- have already been transferred from
[protected] to[protected] on 20/05/2011.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request
Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.


Yours Sincerely,

S. Sainath
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3E5EB8C13B5C

BCC3C1C3CF36A4E4167497F7 2 4 2 F7999F81F67A5EE10739DE72A63&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 20/05/2011 14:45:35
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Hi,

I have received the sms its saying that you have reeceived my both payment
2200/- Rs. and 1080/-Rs. so I should get cheque of 1080/- Rs. in my name.

I am really disappointed how you people handled the problem as there was lot
of miscommunication, person had told me that my amount 2200/- Rs. has been
paid for some others name, everytime I have to go through lot of
clarifications. My look out is if the fault is from your side atleast I should
get a call from airtel side with details instead me calling. Because airtel
never stop me to call neither realised to call me any time where I got
disturbed all the times.

If the fault is from airtel side what is the out come can you tel me that ?

I have observed in every alternate month there is always some issues in
billing e.g. extra billing, wrong address updation with contacting me etc.

Pls realease my extra money which is with airtel as soon as possible. If
airtel seems does not follow the rules then they do`nt have right to call
customer for delayed payment/enquery which they always do and never go back
foot to charge for late even if its one day delayed too.

Most important point is that for their mistake they never ready to agree that
its from their end. I really fade up with services from airtel each and every
time I have faced, everytime I have to waste my time to calling them and
giving details( each time I have to give the details to each executive and
when they called too its same )where I have 0 fault from my end.

Rrequest you to come up with a resolution which can help people instead
harrassing for payment by your executives !! And also revert back the action
you have taken who has done this ??

Regards,
Vineeta
[protected]




----- Original Message -----
From: [protected]@in.airtel.com
To: vineeta.[protected]@247customer.com
Sent: Tuesday, May 17, 2011 2:36 PM
Subject: Re: BANK STATEMENTS [|BAL|[protected]|[protected]|]

Dear Vineeta Kapoor,

Ref: Email dated 13-05-11, expressing your concern regarding updation of the
payment for your airtel Mobile number [protected].

We regret the delay in responding to your e-mail.

Thank you for your email to airtel and the opportunity to assist you.

We are in receipt of your scanned copy of bank statement. We wish to confirm
that we have registered your concern raised for the updation of payment in
your account. We have registered your issue with our team. For your reference,
the unique service request number is 37458162. Our team will be contacting you
by 19/05/11, 11:25 AM with an update on the issue.

To know your Outstanding, Unbilled, Payment, Bill Summary and Service Request
Status, please dial *121# (Toll free) from your mobile.

Please do write in for any further assistance.

Yours Sincerely,

Sajjid Yasin
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E92A6C953B9A


CD1CBA154EF263E77FDB7ED7
D799FE8216CAEEF1D7C97F71C7F99F8127498FD187C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: vineeta.[protected]@247customer.com
To: [protected]@in.airtel.com
Cc:
Sent: 13/05/2011 18:30:06
Subject: Bank Statements

FYI,

Regards,
Vineeta
[protected]




Dear Vineeta Kapoor,

Ref: Email dated 13/05/2011, expressing your concern regarding non updation of
the payment for your Airtel mobile
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My wife Mrs KAUSHALYA DHINGRA, Retired Senior citizen , visited AIRTEL Centre at SAHARAMALL, MG ROAD , GURGAON on 20/12/2010 & purchased talktime for RS.2200.00 on the express advise of AIRTEL salesman on the counter for spking to her daughter residing in USA with assurance that the entire amount can be used upto zero balance without any time limitations with USA CALL ID[protected] .It worked alright upto June 2011 & suddenly went out of service whereas there was approx. balance of Rs.900.00 or so. Cutomercare was contacted but without any answer except we will comeback ...nothing happened. Subsequently, Airtel NODAL OFFICERS namely Mr.Mithlesh & Ms.Roopli were contacted on Mobil no: [protected] on August 01, 03 & 08 0f 2011 & it wa assured & reassured that either we will allowed talktime for the balance amount Or will get the refund....but nothing happened.
My wife feels cheated by none otherthan a reputed professional company AIRTEL as well as by their sales people & Nodal Officers. Nodal Officers are expected to do justice to their employer as well as trusted consumers...but the distressing fact is even Nodal Officer failed in his commitment & to. restore confidece of consumer. If this is the way airtel markets its products & keeps the consumers in dark ....this needs to be highlighted.
To sum up Airtel is expected to take aall on this & decide to restore confidence .