Airtel Complaints & Reviews

Dear Sir,

I want to mention that due to false assurance and information by Airtel DTH call center, I faced a lot of hardship initially, which made me lose one work day due to false promise of installation the next day if I book immediately online.

However, I must say, I received the Airtel DTH product today and was installed as well and working properly, thank God !! However, the persons who came to install were never aware about the next day installation as they had received the order yesterday evening. So false committment created a lot o[censored]nnecessary stress and tension.

If really any Airtel personnel is reading this, I would request them that they need to ensure that customers are not being unnecessarily taken for a ride by call center at the time of purchase/enquiry. We do appreciate true facts.

Rest assured, the picture quality and after-service locally was good. And I hope it remains the same all throughout its usage. I thank the support team who called up after numerous complaints and mails and ensured my order was processed duly in their actual stipulated time.

Rgds,

Anil

Hello,

I am Navin Kumar Bhairi, My cellphone number is[protected]. I raised a complaint against poor signal problem due to which I am loosing my business and work every day from last months time.

I raised a complaint on this on 15th of this month and they told me that they will resolve it on 26th-October exactly before 11.29 am (this part is really funny). However they didnt resolve this problem and they didnt even communicated this to me.

After I have escalated this call to a person named (Shravanthi), She told she will resolve it by 48 working days. I called exactly 24 hrs after and They were telling me that they will resolve it after 5 days.

One important thing I have to mention here is 'I WAS CALLING ALL THIS TIME'. they didn't even communicate with me of all these things.

Now I will have to see how will they resolve my problem. I loose money due to business related calls. I will have to go all the way out of this street to make a call. Not sure what I will have to do when it is raining.

Regards
Navin K [protected]

[protected] Forwarded message[protected]
From: SANTOSH CHATURVEDI <[protected]@gmail.com>
Date: Thu, Sep 29, 2011 at 7:02 PM
Subject: Re: Airtel south value sport pack
To: [protected]@in.airtel.com



Dear Sir,
Myself Santosh Kumar Chaturvedi . From Madhya Pradesh District Rewa Pin Code 486001.

actually 3 din pahle mai online airtel DTH ke payment kiya Concern Person Mr Kanak Gupta Noida Sector 63 Conect India Through . aur Mr Gupta bole ki 12 Hours me apke home me engg. installation kar denge .


Lekin 3 Din se jyada ho jage kam se kam 50 bar customer care se aur bataye gaye number per communication kiya but koyi response nahi mila

added some important links.

1 - Product id 8025
2- Customer id [protected]
3- Sucessfully payment reference no.

Name :
santosh kumar chaturvedi
Your Reference Number is 3994895.
Please quote this number in all future references.

Email :
[protected]@gmail.com

Phone :
[protected]

You have made a payment of Rs. 1490.0
buying the product Silver Pack.

maine apko total detail de diya agar kal tak hamara installation nahi hoga to fir aap jano......


so Plz. check this status as soon .

Thanks
santosh kumar chaturvedi
mobile no. [protected]




On Sat, Sep 24, 2011 at 3:16 PM, Kanak Gupta <kanak.[protected]@vriti-interactive.com> wrote:






On Fri, Sep 23, 2011 at 4:15 AM, Kanak Gupta <kanak.[protected]@vriti-interactive.com> wrote:
Dear customer,
Thanks for showing interest in Airtel Digital TV.It gives us great pleasure to welcome you on Airtel DTH network.











--



--



AIRTEL DTH For:

MPEG-4 DVB S2 technology for the best picture and sound
Free Installation
Free Home Delivery
Universal Remote

Click on below mention link for the information of
Airtel Digital TV.


http://www.airtel.in/wps/wcm/connect/DTH/bharti%20dth/packages%20for%20you/brows...⇄


Payment Link
Product ID is 8025
http://connectindia.in/checkout.htm
choose Bill Desk for credit card and
CC Avenue for Debit Card, Net banking, Itz Card,American Express
(citi bank secured services)



after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.


South Value Sports
@Rs.165/month
151 Channels + 1 Interactive Services
Rs.250 CASHBACK + 4 Months Subscription




Rs.250 CASHBACK 4 Months Subscription
151 Channels + 1 Interactive Services

Get any 1 FREE Regional Pack from list mentioned below

Tamil Pack 1 - CHUTTI TV,KTV,RAJ TV,SUN (MUSIC,NEWS,TV),CAPTAIN TV,VASANTH
Tamil Pack 2 - ADITYA TV,KTV,RAJ TV, SUN (MUSIC,NEWS,TV),CAPTAIN TV,VASANTH
Kannada pack - U2, Udaya Varthegulu, Udaya Movies, Udaya TV, Zee kannada, Suvarna News 24*7
Telugu -GEMINI (MUSIC,TV,News,Comedy),MAA TV,ZEE TELUGU,ABN ANDHRA,BHAKTI TV,TV5,SAKSHI TV
Malayalam Pack- KIRAN TV,SURYA TV,ASIANET PLUS,Asianet
Ushe TV pack - Ushe Tv
Aditya TV to be available as part of optional Pack only upto the Free Preview Period

Additional Info

Also includes 4 PPV (Pay Per View) Movie Channels. Customers to pay separately for this

Includes 6 games - Break Up of Free and Paid Games can be changed without prior notice.
Channel count includes 8 Widgets, 6 Games and Help Services
Customers to pay separately for paid games
FREE installation
Cashback offer is valid only on website, internet and call center
Channels (151 Channels + 1 Interactive Services)
Business News( 3)
CNBC AWAAZ CNBC TV18 ET NOW

Entertainment( 44)

STAR WORLD STAR PLUS STAR UTSAV STAR ONE
ZOOM PTC PUNJABI DD KASHMIRI OTV
STAR MAJHA KAIRALI TV KALAINGAR TV STAR VIJAY
DD Bharati DD Lok Sabha Sony SAB
AXN Colors SAHARA ONE DD Rajya Sabha
Suvarna DD Podhigai DD Chandana Star Pravah
Nepal One DD Sahyadri Mahua Mi Marathi
DD Punjabi DD Oriya DD Gujarati UTV BINDASS
Sirippoli Kasthuri Makkal TV Home Shop 18
DD NE Chardikala Time TV Jaya Max KAIRALI WE
RUPASHI BANGLA POLIMER IMAGINE TV DD NATIONAL
Games( 6)

GAMES 1 GAMES 2 GAMES 3 GAMES 4
GAMES 5 GAMES 6
HELP( 1)
HELP CHANNEL

Infotainment( 14)

ANIMAL PLANET DD GYAN DARSHAN DISCOVERY FOX HISTORY
NATIONAL GEOGRAPHIC CHANNEL WHATs ON AIRTEL WIDGETS 1 WIDGETS 2
WIDGETS 3 WIDGETS 4 WIDGETS 5 WIDGETS 6
WIDGETS 7 WIDGETS 8
Kids( 5)

ANIMAX DISNEY HUNGAMA TV NICK
TOON DISNEY
Lifestyle( 1)
FASHION TV

Movies( 10)

AIRTEL MOVIES 1 AIRTEL MOVIES 2 Channel 8 ENTERR 10
SAHARA FILMY SET MAX STAR GOLD UTV ACTION
UTV HINDI MOVIES WORLD MOVIES
Music( 7)

9X MUSIC B4U MUSIC CHANNEL V MASTII
MH1 MTV VH1
News( 31)

24 GHANTA TV9 KANNADA ETV 2 INDIA TV
MANORAMA NEWS NDTV INDIA NDTV 24x7 HEADLINES TODAY
TIMES NOW CNN IBN IBN 7 STAR NEWS
DD News ETV Bihar AAJ TAK ETV Rajasthan
News24 PTC News NTV News Live
TV9 Gujarati INDIA NEWS Asianet News Indiavision
CNEB News IBN Lokmat ETV MP Total TV
RUSSIA TODAY DAY AND NIGHT NEWS LIVE INDIA
Regional( 18)

DD Urdu ETV Bangla ETV Oriya ETV Urdu
ETV Kannada ETV Marathi ETV Gujrati Akash Bangla
Jaya Plus NE TV Isaiaruvi JAYA TV
TV9 Telugu ETV UP DD Bangla Amrita TV
ETV TELUGU DD MALYALAM
Religious Channels( 7)

AASTHA ANGEL TV MH1 SHRADHA SANSKAR
SHALOM SRI VENKATESHWARA Subhavaartha
Sports( 4)

DD SPORTS TEN ACTION PLUS (ZEE SPORTS) TEN CRICKET TEN SPORTS
iTV Services(1)
iAstro









CNBC TV18 ET NOW
NDTV PROFIT
Entertainment( 44)

STAR WORLD STAR PLUS STAR UTSAV STAR ONE
ZOOM PTC PUNJABI DD KASHMIRI OTV
STAR MAJHA KAIRALI TV KALAINGAR TV STAR VIJAY
DD Bharati DD Lok Sabha Sony SAB
AXN Colors SAHARA ONE DD Rajya Sabha
DD Podhigai DD Chandana Star Pravah Nepal One
DD Sahyadri Mahua Mi Marathi DD Punjabi
DD Oriya DD Gujarati UTV BINDASS Sirippoli
Kasthuri Makkal TV Home Shop 18 DD NE
Chardikala Time TV Jaya Max KAIRALI WE RUPASHI BANGLA
POLIMER IMAGINE TV DD NATIONAL Asianet Suvarna
Games( 6)

GAMES 1 GAMES 2 GAMES 3 GAMES 4
GAMES 5 GAMES 6
HELP( 1)
HELP CHANNEL

Infotainment( 14)

ANIMAL PLANET DD GYAN DARSHAN DISCOVERY FOX HISTORY
NATIONAL GEOGRAPHIC CHANNEL WHATs ON AIRTEL WIDGETS 1 WIDGETS 2
WIDGETS 3 WIDGETS 4 WIDGETS 5 WIDGETS 6
WIDGETS 7 WIDGETS 8
Kids( 7)

ANIMAX CARTOON NETWORK DISNEY HUNGAMA TV
NICK POGO TOON DISNEY
Lifestyle( 5)

FASHION TV FOOD FOOD NDTV GOOD TIMES TLC
ZEE TRENDZ
Movies( 15)

AIRTEL MOVIES 1 AIRTEL MOVIES 2 Channel 8 ENTERR 10
HBO MGM MOVIES NOW SD SAHARA FILMY
SET MAX SET PIX STAR GOLD STAR MOVIES
UTV ACTION UTV HINDI MOVIES WORLD MOVIES
Music( 7)

9X MUSIC B4U MUSIC CHANNEL V MASTII
MH1 MTV VH1
News( 33)

24 GHANTA TV9 KANNADA BBC WORLD NEWS ETV 2
INDIA TV MANORAMA NEWS NDTV INDIA NDTV 24x7
HEADLINES TODAY TIMES NOW CNN IBN CNN
IBN 7 STAR NEWS DD News ETV Bihar
AAJ TAK ETV Rajasthan News24 PTC News
NTV News Live TV9 Gujarati INDIA NEWS
Asianet News Indiavision CNEB News IBN Lokmat
ETV MP Total TV RUSSIA TODAY DAY AND NIGHT NEWS
LIVE INDIA
Regional( 19)

DD Urdu ETV Bangla ETV Oriya ETV Urdu
ETV Kannada ETV Marathi ETV Gujrati Akash Bangla
Jaya Plus NE TV Isaiaruvi JAYA TV
TV9 Telugu ETV UP DD Bangla Amrita TV
ETV TELUGU DD MALYALAM SVBC
Religious Channels( 6)

AASTHA ANGEL TV MH1 SHRADHA SANSKAR
SHALOM Subhavaartha
Sports( 7)

DD SPORTS ESPN STAR CRICKET STAR SPORTS
TEN ACTION PLUS (ZEE SPORTS) TEN CRICKET TEN SPORTS
iTV Services(1)
iAstro



























































--
Thanks & Regards
S.K. CHATURVEDI
Email: [protected]@gmail.com
H/P- [protected]
[protected]






--
Thanks & Regards
S.K. CHATURVEDI
Email: [protected]@gmail.com
H/P- [protected]
[protected]

Pls unsubscribe from gclub.com and airtel subswap service
I have not subscribed for this website, but deduction is made without my knowledge.
My number is [protected].
There is no solution from customer care, called them up and wasted money only.
Please do the needfull

dear sir
our office is being change ion other place we want to replace our airtel landline no.4051397 in new place so please replace our no. between 2 or 3 day's other wise closed it by us. so please replace this no early to early.
thanks
regard
Ashish Arjariya
a-30 subhash nagar
near tikoniya park hazira
gwalior (m.p.)

MY BROAD BAND CONNECTION LINE NO IS[protected]. I HAVE TAKEN 1 MBPS PLAN FROM AIRTEL . LAST 15 DAYS I AM NOT GETTING EVEN SPEED OF 1 MBPS AT MY SINGLE PC USER.THE SPEED IS VERYING FROM 512 KBPS TO 800 KBPS AND IT IS REGULARLY FLUCTUATING ON EVERY MINUTE BASIS, WITH THIS PROBLEM I AM NOT ABLE TO VIEW CORRECT RATES IN SHARE MARKET.I HAVE FILED COMPLAINT WITH AIRTEL DEPARTMENT ON 28/09/2011 AND PROBEM IS STILL UNRESOLVED.

Hello Sir/Madam,


This is to inform you all that currently using Airtel Prepaid SIM from last 7 years & it worked fine. Froam last month 27th Aug' 2011 daily 5 rs. deducting from my mobile & when I called up customer no. 121 they said 1 full track service is activated, but I asked them how it got activated they said it's activated by me.

I am worried nothing I did in my mobile & how it got activated.

Then I asked them to disable that service, they said now onwards it's disabled.

But after that also daily Rs. 5 is deducting from my account.

From last 25th Aug' 2011 to till date Daily i receive 1 sms saying that "You have been renewed for full track subscription service from Airtel. You have been charged Rs. 5"


Now a days before I recharge I have to think n no. of times whether recharge or not.


Really need to take strict action against Airtel.

I got daily sms for proof.


Any help from consumer forums really appreciated


Thanks & Regards
Anand S

CUSTOMER ID - [protected]
NAME - ABHISHEK


AAPLOG CHANNEL ADD KARNE ME ITNA TIME KYU LAGAATE HAI...EK TO HINDI MUSIC CHANNEL BHI AAPLOGO ME BAHOT KAM HAI ...AUR JO V NAYE CHANNEL AATE HAI USKO BHI ADD NAHI KARTE HO...

DUNIYA BHAR KA BAKWAAS CHANNEL BHAR KAR RAKHA HUA HAI.............PAR JO DHANG KE CHANNELS HAI USSE TO ADD KARTE NAHI HAI AAPLOG....


KUCH SIKHO JAAKAR """VIDEOCON D2H AND DISH TV""" KITNE ZYAADA CHANNEL HAI INKE AUR JAB V KOI NEW CHANNEL AATA HAI SABSE PEHALE INPE LAUNCH HOTE HAI..........AGAR AISA RHA TO CUSTOMER KAM HONE ME WAQT NAHI LAGEGA.............

PLZ CHECK COMMENTS ABT ADTV ON FACEBOOK PAGE OF ""SONY MIX CHANNEL""""


SO PLZ ADD THESE CHANNEL AS FAST AS U CAN """SONY MIX, ZING, MUSIC INDIA, BIG MAGIC, IMAGINE SHOWBIZ, AND SOME OTHER HINDI MUSIC CHANNEL AND ALSO SOME BIHAR REGIONAL NEWS CHANNEL..............................OTHERWISE I WILL DISCONTINUE MY SERVICE FROM ADTV..........AND BETTER GO FIR DISH TV AUR VIDEOCON.

Hi Airtel Team,

I am using a Airtel Prepaid connection for past 5 years. The number is [protected].

Suddenly my SIM become inactive from 28th september 2011, without any prior communication.

When I checked up with your customer care, i got the reply as i need to provide some evidence for photo and address proof to enable back my connection.When i asked about the lack of prior information, the call is disconnected from customer care.

I have given this number for all records and hence activate this number.

I regret to say that the response and actions from Airtel in this regard is not satisfactory and inefficient.

Regards
Pradeep

This email is regarding the issue pertaining to incorrect bills received for the past two months, and delayed response from customer care for the clarifications raised!

The bill amount received for the period July-Aug is 2020.64 and the one for Aug-Sep is 1749.92

As per the 999 plan that we have taken, the bill cap is 300 since the call charges for the past two months fell between 300 & 2000. Having said that, the total amount including rent and call charges should only be around 1300 and nothing more than that!

We have been trying to get the bill corrected since the time we received the same and the amount is being waived little by little after each debate that we have with the customer care personal. We get charged for each customer care call also which goes for at least 20minutes.

Now, Aug-Sep month’s bill has been corrected to Rs 1227 (reduction of more than 500) and the same has been paid today. We would not be paying the previous month’s (Jul-Aug) bill amount until it is corrected and sent back to us. The explanation that we get from customer care regarding the July-Aug bill is that it was charged on pro-rata basis but that cannot be the case since we changed the bill plan well before the start of the bill cycle. The rent charged has to be 999 plus the appropriate call charges. Instead, they have charged based on 1099 plan for half month and 999 plan for remaining half because of which the bill is at least 500rs more than what it should be. How can they migrate the plan in mid month when one customer care representative told that they can’t change the plan mid month? The mistake is from your side because you forgot to migrate the plan during start of billing cycle. So, why should I pay 500rs extra for your mistake?

In addition to the above problems, the broadband and landline connections have been disconnected today. We request you to reactivate the same. Please understand that this is not a mistake from our side. It is purely a delay from Airtel’s end in sending the corrected bill!

Kindly respond to this email!

My name is shish kamal mishra.

i have booked an connection by the connectindia airtel digital tv..

I have made online payment for new airtel digital tv connection on 26 sep 11 through the following link

http://connectindia.in/checkout.htm

Payment reference no is 3997445

till now my connection is not installed.

my phone no is [protected]

I was planning to change my number for a while now and was not sure of the MNP procedure, and when I finally found out what I had to do, I sent a porting request. The next day I get a call from Airtel saying that I have an offer for 180 days with 1p/2sec Airtel to Airtel 2p/3sec A-others and 100 sms daily free. All I had to do was to send an SMS sayin CNCL to 222 within 24 hrs. My sim validity was until jan 27th and the Airtel representative told me to do a sim validity recharge and then send this sms. When I called up customer care they asked me to recharge for rs. 94 and I would get 1 year validity. I tried doing that and it wasn't going through. I give a call again and they respond by saying that there are no validity recharges anymore!! I give a call the next day. And someone asks me to recharge for 54 and send the sms. And i do so(all this within a span of 24 hrs). And i do not get the benefit even after 72 hrs(which is how long they said would take). So i give them a call( and meanwhile I had recharged for rs. 18 for 300 local sms), and tell them the issue which they said would be resolved within 4 days. And my call rates became 1p/2sec for 2 days. They give me a call to check if everything was fine and not knowing the sms benefit(since i recharged for rs. 18 and still had sms ' left) told them, "yes".- the biggest mistake apart from believing that Airtel was professional and gave good service. I start getting charged re 1 for each message and when I tried calling Airtel again, they put me on hold for a long time and heard out my problem and said they would transfer me to a supervisor. The line got cut after holding for over 5 min and if i try calling again, It does not go through. it says that I have to dial *121*2# fro balance and validity, etc. And the call gets cut instantly. This has been happening over 25 times at least. So to avoid losing any more money, I recharge for 18 again and check my special balance it says 0 left. and I am still being charged for smses and I have lost rs. 18 in the process. This AWFUL experience with Airtel has made my mind so lucid about the fact that I should never trust airtel and will keep away from them here on. I am facing terrible problems with my broadband connection as well, and am going to change that as well. I have advised many people to go for Airtel for their excellent support, service and professionalism; I will STRONGLY recommend anyone to stay away from airtel and their patheic services and day light robbery from now on. I don't even think there is any point in writing to Airtel as the replies they give a clear indication that they do not really need to keep their customers happy and give no regard to their grievances.

Dear Sir,

I received a call from[protected] informing me that in a lucky draw by AIRTEL I have been selected for a prize of Rs.10 lakhs. The caller asked me to check my sim number and inform them. Thereafter they would give me the prize cheque details of SBI bank.

Please let me know if it is a information call from Airtel or is a fake call.

If it is a fake call please take appropriate action and let me know the outcome.

Thanks

Arun Sinha
N-151, South City-1
Gurgaon
Mobile [protected]

Worst service from Airtel.My Airtel Number is [protected]. I have received a call from airtel that I have not paid the 3-months bill which is of 6800 . I told them I am travelling and once I reach Hyderabad I will give them the receipt for which I have paid. That idiotic lady has told fine and now all my family, friends, colleagues have received the call stating that I have not paid the bill and my number is not active(my num is active) and “I have given their number as my reference and she will black list the respective numbers (of my friends, family and colleagues) Legal action will be taken againt them” . I have called that lady to know whats going on and she was very rude to me and was scolding me in a very odd language. I am the customer of Airtel from 3-4years and now I am treating in this way. Can you people let me know whats happening and want the clear explanation and all the people has to get an apology call from that Idiotic lady who has called.
Ask that lady to stop calling which has to be done on priority basis.
I will take this issue very seriously and once I reach Hyderabad you will receive a legal notice from my end.
Everyone is receiving the call from [protected].

No Regards

It is brought to everyone's notice that airtel is not responding to customer requests as is evident from the following case of mine.

1. I requested by submitting a written application at Sector 12 , Faridabad Airtel office for closure of my account no.1626226 vide SR 2821362 on 24.8.2011.

2. Account not closed and a full bill for a period of 11 Aug 11 to 10 Sep 11 was sent.

3. I repeatedly telephoned for closure of my account as requested but in vain. Only they provided a customer interaction number of that particular date.

4. Today on 28.9.11 again, I submitted my request at Sector 12 , Faridabad Airtel office for closure of my account no.1626226 mentioning the above facts, vide SR 4803704.

There are similar problems experienced by some of my friends/relative whether broadband service or mobile service or billing.

Recently they have started giving bill amount with paise without rounding off 50 paise or more to the next rupee and less than 50 paise to the lower rupee. Strange, while it is clearly mentioned by them at page 2 of bill under Consumer Information:
If the fractional amount in your total bill is more or less than 50 paise it will be rounded off to the nearest rupee.

About 2-3 months back it was not so...Anybody taking action for their fraudulent procedures/inactions/billing and consumer harassment.

Ushma
H.No.4, Sector 10, Faridabad-121006
(Phone:[protected]/[protected]
Email: kaushal.[protected]@gmail.com

Sir/Mam
This is to bring to your notice that person named Sonu Yadav (in customer care) Lucknow was contacted on 24th of sept 2010 at 9:30a.m to deactivate the unwanted service installed on my no ie [protected]..he rather than deactivating that misbehaved and replied that your account balance would be turned zero within a day..he sent around 100's of messages on my number..and activated several services..we complained this to MIss pooja srivastava of agra she apologised and checked that the complaint we made is genuine and promised that the problem shall be resolved till 27th of sept 2010 but my problem is still unsolved.i being the senior citizen is being unneccesarily harrased ,i am highly dissappointed by negligence shown in my case by Airtel although i have been a user of this number since 6 years.my balance was Rs 140 on 24th sept 2010 that has been reduced to Rs 2.47 just becoz of activation o[censored]nwanted services by Sonu Yadav.Since today afternoon i.e 28th sept 2010 my incoming and outgoing calls have been barred for the reason that my handset has been stolen although I have my mobile, this was also a fake complaint created by Sonu Yadav on my behalf..kindly look into the matter and return my balance and please take a strict action against this insane fellow.

Regards

Anil Kumar Singh(Advocate)
[protected]

Mobile No [protected] Pre Paid Connection

Unwanted charges of Rs 5/- is being deducted every day towards VOV service Subscriptions even though it was not subscribed and is not being stopped. On trying to get the services deactivated through Airtel toll free number No value added service activated message is received. on 21st Sept'2011 through customer care service i booked the complaint No ROVAD[protected] and it was told the the services will be stopped from 23rdsept'11.Message for deduction is received every day around 0900 Hrs.

All my efforts to get this service activated are failed .
The services may be deactivated immediately anf the deduction made my be paid back in my mobile balance.
Regards.

Well on my successful port in to airtel from my earlier mobile service provider I had thought that airtel would give better services but without any reason I am unble to contact the customer care even though I can make calls & receive them .
I had to change my plan from all calls @60p.min to loc calls @ 35p/min , so I checked in their website which had mentioned that recharge of 37 would give the benefits for 60 days but my retailer tells me off that it would be for 30 days.

I appeal to airtel to please enable my customer care calling facility and notify me the correct validity period for the recharge made for 37.

Neelkantho Bose
[protected]

Sir,

I have got a message saying that Rs99/- have been deducted from your account for the game download which I have not downloaded anything.
When I saw the balance was reduced by Rs99.
When I tried to talk with costumer care they simply saying you have downloaded a java game which costed you Rs99. I have not downloaded any game.
When I tried to lodge a complaint they are saying that "such a complain can't be lodged and you won't get any refund for that.
I have already seen such type of complaints against Airtel. I have not downloaded any game. If I want to download I will download from ovi store (I am using symbian^3 phone) which uses a debit card.
Please see into the issue and refund me my money.

Hi,

The basic problem is,
My billing cycle is 6th to 6th of each month.
On the 3rd of march, 2011. i requested for a broadband connection shift from my old address to my current address. On 4th of march, my broadband was disconnected on my old address and i was waiting it to be transferred to my new address.

After 11th March, i started getting impatient and called airtel customer care to ask what is happening . I got no solid reply apart from we are working on it. From the 11th to 23rd of march, i must have called then every day to listen to the same reply. So on 23rd i finally decided to completely disconnect the connection.

I went abroad on 25th thinking that i will get a new connection when i come back.
But somewhere in April, i got a bill for the month of March. I never got the chance to use the broadband connection form 6th of march to 23rd because of the fault of airtel. I raised this question to [protected]@airtel.in explaining them what has happened. To my satisfaction, i was told that it will be taken care of. Offcourse i didnt pay the bill, why would i? you guys never provided the service. My company pays for my broadband connection, if i wanted to pay it wouldnt have been a big deal. But its wrong, why should i pay for a service which i never received?

But as soon as i came back to India on 3rd May, i started receiving calls regarding unpaid bill. It frustrated me to the core. So i again called up the customer care and then i was told something amazing. I was told that on 14th april i asked for the connection to be retained. I was not even in India, Why would i call from US just for this?

Anyways, I explained the issue and the person whom i spoke to said he will raise a ticket. But to my surprise i kept on getting calls. I tried to explain on the initial 20 or so calls that it wasnt my fault. But the calls kept coming.

Since last 5 months, i have received close to a 100 calls regarding this. But wait, here is the good stuff. A guy came to my house just for this. I explained this to him as well, in person. Again i was told it will be taken care of.

Here is what triggered me into launching this complaint, Today i found a letter in my letter bo saying legal notice from "SHIVA & RAWLEY" regarding unpaid bill. I was like what?

After being harassed for last 6 months, they want me to deal with this? I am very near to taking them to consumer court.
I have had enough of them. Fun enough, i am still using airtel broadband connection which i got within 4 days btw. I am very much thinking of disconnection it unless these guys come to their senses.