Airtel Complaints & Reviews

It has taken 4 months for airtel to supply me a new connection and they are still trying..not only did i arrange for the permission to install in my society but also helped them get 12 new connections but alas 7 other people have got connections and not me....

someone came and installed the phone and later disconnected the same...Have filled 2 different forms with 2 CEF numbers. Have given 2 differnt cheques...How ridiculous can be the sales team of a organization like Airtel!!!!

I have posted on airtel presense in the past but no luck.....I would have called them a 1000 times....this is so crazy....Even my cheque would have been encashed....should i report this to consumer forum or take this to the court....

No one is really bothered..I have been talking to the complaints department with Neeru and Pradeep for over 6 weeks but no one seems to be taking the ownership...they enjoy all their leaves for sure...5 minutes is a life time for them...they would arrange a callback which has not come in 57 times they have arranged for one....even the complaint resolution team is a joke..

I just spoke to some one right now and he said even Sunil Mittal cant get your phone connection activated right now at this hour..as it is he is focusing on SOuth Africa now....

I have had airtel for 10 years now and have a feeling now that its not worth keeping....I'm going to put these comments on every blog and website I come across.

Umang

Sir,
Airtel is not providing me the dynamic locking facility for 41229217, I only get false promises and very very good lip service, this problem was to be solved by August 24th, but there is no development on the same, also they have not sent the hard bill copy for the period ended August 25th, may be another trick to collect penalty as people may forget, over all very very poor response from this company.
Regards,
Sudhin
Bangalore
September 10th '2011

Customer ID - [protected]

I have selected Airtel DTH connection and have paid Rs.2790 through 'Shell Tranource' on 27-Aug-2011, after getting a confirmation Ms.Priti from Airtel, that the installation shall be surely done on Sunday. Accordingly I received an SMS from Airtel with Cust ID [protected] and an acknowledgement of receipt of Payment. I also received an SMS confirmation that an Engineer will be at my house at 13:00 hrs on 28-Aug-2011.

Since then I had been calling your number [protected] and [protected], but I was frustrated with the kind of replies I got. There were so many confirmations but none were kept. I was at home for 3 continous days waiting for the Airtel engineer. I made several followups but the customer care executives I spoke to had no information about the status, nor could they give me any number to verifiy with. They were also very very ADAMENT.

The Dish was installed on 06-Sep but the box he brought was non-HD. Again a service failure. I was told that the HD box will be installed on 07-Sep. But again as it was Airtel service, no one turned up. Again after so many calls, the guy came on 08-Sep.

I had bought this connection under the scheme of Rs.2790/- which included 2 months of free channels. After activation, I was able to view a few channels, but some normal Channels and all HD Channels were locked. I registered a complaint on 09-Sep and I was promised that all channels shall be visible by evening. Once again Airtel's false promises. Now suddenly all the channels are locked and I get an error code of 6 - zero balance. Whereas I should have 2 months free subscription.

I am seriously feeling cheated, frustrated and angry with this kind of response from AIRTEL. I also asked for my cash back, but some shameless people dont understand the frustration. Till now, 10-Sep evening, I have a non-operations AIRTEL DTH HD stupid good for nothing box.

I urge people to seriously think of any other DTH Service but Airtel.

Amol Pitale

To,

Air tel

Please send my monthly E Bill on following E mail ID that is tingo.[protected]@gmail.com

My Number is [protected]

Vidisha Social Welfare Organisation, Vidisha

Hi,

I was promised a cal back from the advisor who called me after discussing the matter with their senior but have not received any call. So If you want me to continue the service with Airtel will request you to call as promised and provide proper compensation as your advisor were not only rude but also abused me and used false and unsocial words.

SO please call me after discussing the matter with your concerned supervisor as I was chased for about Rs13000/- Will require a compensation of about 10% of the amount as I have been harassed a lot.

Thanks and Regards,
SARVESH MISHRA

[protected][protected][protected][protected]
From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Monday, August 08, 2011 1:03 PM
To: Mishra,S,Sarvesh,M7A511 C
Subject: Re: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]


Dear Mr. Mishra,



Warm greetings from all o[censored]s at airtel.



This is in reference to the email received on the 02/08/2011, concern regarding outstanding amount message received on your airtel postpaid mobile number [protected].



We regret the delay in response to your mail.



We do realize the magnitude of these concerns and that this situation must have greatly inconvenienced you.



As per your telephonic conversation with the undersigned, we would like to inform you that current outstanding in your account is Rs. 184.01/- till 08/08/2011.



Further, reversal of Rs.85/- can be processed on your airtel account as a one time benefit. Please acknowledge the same so that the same can be processed.



We hope that we have been able to assist you suitably.



Please do write in for any further assistance.



Please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@in.airtel.com. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.



You may send an email at Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.


Warm Regards Rahul Bawa Appellate Office Bharti Airtel Limited




[protected]Original Message[protected]
From: sarvesh.[protected]@bt.com
To: [protected]@airtel.in
Cc:
Sent: 02/08/2011 01:48:33 PM
Subject: RE: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]

Hi,

It seems that you have not gone throgh the email completely,

Just the name is matching on it no other details, So its not mine.

Hope this will make things clear.

Thanks for Nothing.


From: [protected]@airtel.in [[protected]@airtel.in]
Sent: Tuesday, August 02, 2011 9:05 AM
To: Mishra,S,Sarvesh,M7A511 C
Subject: Re: USELESS SERVICE - [protected] [|BAL|Qrc[protected]|]

Dear Mr. Mishra,

This has reference to your concern regarding outstanding amount message
received on your airtel postpaid mobile number [protected].

Thank you for writing to airtel and giving us an opportunity to assist you.

We regret the delay in response to your mail..

We would like to inform you that an amount of Rs. 13521 was pending to be paid
from the old account number[protected] with the mobile number [protected] on
your name. Hence, we request you to kindly make the payment at any nearest
airtel relationship centre to enjoy the uninterrupted services of airtel .

We hope that we have been able to assist you suitably.

Please feel free to speak to our call centre executive on 121 regarding any
issue/concern. You can also email us at [protected]@in.airtel.com. You can get in touch
with the Nodal Officer with your earlier request or complaint number if it is
still unresolved.

You may send an email at Nodalofficer.[protected]@airtel.in or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.


Warm Regards Shalini Sharma Appellate Office Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction


[protected]Original Message[protected]
From: sarvesh.[protected]@bt.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 25/07/2011 05:29:19 PM
Subject: USELESS SERVICE - [protected]

Hi,

THis is to bring to your kind notice that how customers of AIRTEL is treated by
advisor and the seniour of the call centre enployees sitting at 198 and the
back office team who are responsible for shorting out the problem for the
customer.

This is in respect to a recent Airtel Postpaid number that I have applied for
which is [protected].
I got a message on the number stating that thier is a due amt of RS13521/- for
some unknown number [protected] which I dont have clue about.
I ignored the message thinking this might be a message send in error.
Their after I received 2 calls from some one from AIRTEL chasing the amt.
I called Airtel on 1 July and had words with one of the advisor who confirme
that the 2 numbers no where asociated as the Date of Birth and Address totally
mismatch and co-incedently the name is matching only. He loged a complain with
ref number 38254133.
Since the number was barred and I wanted it to be unbarred I call again on 2
July and talked to NITIN on 121 who searched all the details and confirmed the
same and promised to put a proper notes as well. But Nothing was done

Hi,
I am Joseph John and my airtel digital tv id number is : [protected]

I have used this item around 6 months without any failure, after that we are getting these type of errors like
" Your inserted card is not a valid airtel view card.." , " Your card is not a valid TV card " etc.
I have called 3 times to customer care and they told me remove and reinsert the card and restart the setup box. I have tried and some times it will work. Now this error is getting in every time I switch on the TV.

Second time when I called them they told me they changing some settings here and send a message from your reg mobile with content HR. I have done this but not getting any results.

Third time I called and I told them I am going to replace with any other DTH service and they told me that your complaint is not registered here you can regiter the complaint here and if there is any problem in the View Card, the card that is inserted at the back side, it should be replaced and it will cost 350/- Rs . I told them ok I will pay the money if it is the problem of the card and registered the complaint.

After doing this , there is not getting any response regarding my complaint even after 2 days. So I realized that there is not a perfect complaint system for this airtel digital TV.

This complaint will help for the viewers who are planned to take the AIRTEL DIGITAL TV setup box.

Thanks
Joseph John

I had been with the airtel for more then 03 years, but due to negligence in the services and poor commitments, I requested airtel for a disconnection on 13 th July as my prepaid account was expiring on the 25th July (This is well before 07 Days (required as per TRAI Regulations) before the actual date of connection).

Also I received the retention call from the Airtel Side, which I denied and asked for proceeding for the disconnection.

On the 07th August I received the Bill again which was supposed for asking for payment of the bill again for next billing cycle. Which when enquired the appellate person said that i was "retained" which I denied. And asked for instant closing of the account. Also I as had already migrated to some other ISP, I was not using their internet services, but still they persisted that I was using the internet. And from that movement ahead, I am being harassed for calls/msg/mails for payments.

Hence to protect myself Also to have action all the harassment caused by this incident, I had to prepare to file court case.

I went to their office and provide a signed letter a notice , which they had to accept, but still, there were no people who were ready to talk with me.

On visiting Airtel website, there is supposedly a person that called Surendra Sen who should be the actual appellate authority present as per the documents submitted to TRAI. BUT the appellate team accepts that there is no appellate member called as Surendra Sen. So AIRTEL HAS CHEATED THE TRAI? As it is submitting false personnel's details in its documents?

Whenever I call the appellate, I have spoken with nearly all the agents, I ask where can I meet your appellate person as I have to hand over the Notice as required by the Consumer Court directives. but I have never received the reply for the same. The appellate officer says that they have to check for the details in their system. funny?? they sit in the Vega Center swargate...?

Also as per the TRAI mandate, it is essential for the customer to easily connect to the appellate officer. YOu can try, and all you will have an IVR, which will leave you only disappointed and clueless. This is a violation of the TRAI guidelines. ( I have recorded the options and my dialogues with the apellate desks, can provide to whomsoever interested).

Please find some of my communications with the airtel:-

From:
To: appellate.[protected]@airtel.in
Cc:
Sent: 05/09/2011 03:05:18 PM
Subject: Legal Notice by Account

Dear Airtel,

I have been your customer for last 3 years, but due to
non availability of the services and non conformance from the airtel side, I
had requested the Airtel to disconnect the connection on 13 July well ahead of
the 07 days as stipulated by the TRAI Guidance. as my prepaid account had to be
disconnected on 25th July.

But the same has not been done and also I am receiving the calls for Payments
and Bills for the same. I am harassed by your persistent bugging, even when you
were duely informed for the same. My Account still has not been closed Inspite
of the regular followup's and written communications.

FOR THE HARASSMENT AND MY UNNECESSARY TROUBLES, PLEASE NOTE THAT I HAVE
INITIATED THE LEGAL PROCEEDINGS (BASED ON THE LETTER DATED 13TH AUGUST 2011).
AS YOU HAVE NOT REPLIED FOR THE SAME EVEN AFTER THE MANDATORY WAITING PERIOD AS
MENTIONED IN THE CONSUMER PROTECTION ACT SHORTLY YOU MAY BE RECEIVING THE
NOTICE FROM THE NECESSARY JURISDICTION. FOR THE CONVENIENCE OF THE BOTH
PARTIES, PLEASE MENTION THE ADDRESS WHERE TO DIRECT THE LEGAL NOTICES.

Please arrange for a meeting at any location in Pune with the appellate
officers/ Manager on any Saturday.Also I have the recorded the Airtel Appellate
IVR, which actually is preventing the customers from contacting the Airtel
appellate. Also I would like to speak with one Mr. Surendra Sen.

Regards,

Their reply:-

Dear

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is in reference to your email on 05/09/2011 to our appellate office regarding services for your airtel landline number .

We regret the delay in responding to your email.

To address your concern, we would like to inform you that, we have already registered your concern regarding cancellation with reference number 2639748 and the same is under process.

Further, we would like to inform you that, we have registered your concern regarding billing discrepancy with reference number 3652044 and the same will be resolved by 08/09/11, 12:49 Hrs.

Please accept our sincere apologies for the inconvenience you have faced due to the mentioned episode. We value the relationship built with you and will make sure that an unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence of the same in future.

We apologize for the inconvenience caused to you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.

Warm Regards,
Pratibha
Appellate Office

My reply:-


From: @gmail.com>
Date: Wed, Sep 7, 2011 at 4:21 PM
Subject: Re: LEGAL NOTICE BY ACCOUNT[|BAL|Qrc[protected]|]
To: appellate.[protected]@airtel.in


Dear Pratibha,

Kindly note that I have asked for the address where I can forward the legal notice also I have asked you to arrange a meeting with the appellate/authorized personnel for the discussion of my compensation and signing the receipt for the communications.

The proceedings are essential as we as customers have to pay "installation/activation/processing fees" and of course the "late fees" also bear disrespects of Airtel's Commitments that are made to us during the sales.

Be aware that Airtel has been duely informed for the same and there is ongoing harassment from Airtel Side for payment which is not justified.

(P.s :- Meeting for the same can be arranged on weekends).

Regards,


THEY SIMPLY DID NOT REPLY FOR THE MAIL!! NONETHELESS, I MAILED THEM AGAIN.

From: Mr. @gmail.com>
Date: Fri, Sep 9, 2011 at 11:06 AM
Subject: Re: LEGAL NOTICE BY ACCOUNT [|BAL|Qrc[protected]|]
To: appellate.[protected]@airtel.in
Cc: "nodal.west" , [protected]@airtelindia.com


Dear Airtel,

I have not received any reply for the mail below.

With respect to the mail below, Kindly provide a meeting appointment ASAP tomorrow for more further discussion. I have submitted the address of the Airtel as the Vega Center Swargate for the litigation as for now.

Looking forward for your reply!!

Regards,

STILL I AM WAITING FOR THEIR REPLY!! I HOPE THAT SOMEDAY THEY WILL RESOLVE THE ISSUE

Hi,

I had taken Airtel Broadband connection unlimited package. When the installation guy did the set up, he asked me to subscribe one antivirus which comes free. I had refused to subscribe since i have already antivirus. But the guy convinced me its free so i had clicked on subscribe me. But i saw it has charge Rs 85 monthly. Many a times i had called Airtel Customer Care to raise a complain to unsubscribe me. But always airtel customer care people drops the call. People say that Airtel customer care is the best, but i observed they drops call when ever customer raise any complain. Is there any senior management to resolve Airtel customer service issue??

I had recharged my airtel number [protected] with Rs 333 through my Axis internet banking...The bank showed a debit of the said amount whereas no money was credited to my number ..This happened around 0830 hours on 9th sep'11. After lodging a complaint to the customer care i got a message with a reference number CBNRA[protected], but no action has taken place since then.
I have recharged through internet banking several times but this was the first time i faced such problem. Please look into the matter as soon as possible.

Thank you.

Shriman ji,
Mane airtel ([protected]) se bsnl ke network par jane hetu gorakhpur gm office me 11.08.2011 ko aavedn kiya tha. Parantu abhi tak airtel ne apne networak ki seva ko band nahi kiya jis vajah se bsnl apnani seva uprokt no. par suru nahi kar pa raha hai.Mane is sanndarbh me 19..08.2011 ko complent darj ki thee.
Atha aap se nivedan hai ki uprokt no. [protected] par airtal se bsnl par jane ki suvidha (port) pradan karane...

Respected sir/madam,
i m facing the problem regarding network connectivity problem from last 4 weeks in Airtel mobile service.I am a prepaid customer of the company.i Have registered my complaint on customer care complaint help line provided by company.they told me my complaint had been filed & will be resolved my network regarding problem Before the 8th of September 2011 but now today 9th September i am filing this complaint against company Because they didn't solved my problem at on the time period provided by their customer care executive & they also has block my numbers for 198 complaint help line although i called there only 2 or 3 time only in a week from my number because executive almost try to disconnect the calls before filing complaint or without any resolution.its not my fault sir they also block my other two numbers for the same help line these are my family members numbers but they call from there numbers only one time in a month after that call they block the number so sir/madam plz take any action against them try to resolve my problem.because one month ago there was no any kind of network problem but now our mobiles are only paying the roll as boxes in our house also in our area.so plz resolve our problem asap.
My house address Is h.no.1745/10 gali nalke wali bazar sirki banda i/s dhab khatikan Amritsar.Punjab.
M.no.+91-[protected],+91-[protected]
With lots of regards,
Yuvraj singh

Dear Mr.Rajesh Joshi,
CEO-Airtel-DigitalTV- Maharashtra & Goa,

My name is Vaibhav Shirpurkar
DTH Customer I.D. [protected]
Registered Mobile no : [protected]

We are suffering from poor telecast since 04.08.2011
The picture blinks every 5-10 seconds, only few channales are turning on.
Many channels are not appearing on TV screen and error code B001displayed.
We have activated economy sports package and only 15 channels are on and
that too are blinking as mentioned above.The Airtel dealer Mr.Akhilesh
(Dharampeth,nagpur) could not able to recognize the problem for more than 3weeks. Then I contact Mr.Vikram (Marketing Exe-Airtel), he contacted me to Mr.Gulab (Techninal team-Airtel)
After contineous follow ups with him the root cause of the complaint was found on 04.09.2011

Root Cause : At the time of installation (in the month of March 2011) Cabel Joiner exposed to rain.
Remidy: Replacment of abel wire.

Installation team came for installation with insufficient amount of length and applied the cabel Joiner.
Rs.150 were charged to us though we requested them to come other day with sufficient length of cable.

In the meantime Mr.Vikram nad Mr.Gulab committed me that they will recharge my DTH account on or before 05-sep-2011 for the month because of the technical problem not identified after more than one month.
Due to this commitment I have not recharged the account.DTH account is disconned & is in negative balance.

Now when I am chasing Mr.Gulab he is neither picking up my calls nor responding to SMS.

Requesting you for the JUSTICE.

Regards,
Vaibhav

respected sir/mam,
myself yogesh dadaram bodke from ulhasnagar having mobile no.[protected].i had an plan of 1 paise per second.then one day i got an sms from airtel saying that i[censored] done recharge of 45 u will get 45 balance for 60 paise per minute,val-30 days . after that they changed my plan now 2 month has gone then only my call rate is 1.2 paise /sec.i m very disappoint with ur service .if i make call to customer care ,they r going to end my call,i want my moey refund which is lost because o[censored] as well as want change my plan to 1 paise/sec other i will close ur service as well as will take some legal action against airtel.my e mail id is [protected]@yahoo.com.reply me as soon as possible
thanks

My Airtel DTH set top box is not working for the last 5 days. A company engineer visited my home 3 days back and told that set top box needs to be replaced and assured to replace it the next day but nobody turned up since then. I have been lodging complaint with Airtel customer care daily and each time assurance is given that the problem will be resolved withih 24 hrs., but there is no response afterwards. My customer ID is [protected] . Anil Gupta, Ludhiana

Deactivate job alerts. 5432105

Plz deactivate job alerts. 5432105

This service has been automatically activated & renewed by bharati airtel without my confirmation or without anything done by me.Also they have deducted 10 rs from my balance.

I want to deactivate this service right now & my mobile no. is [protected] Really fed up with this kind of VAS sevices by Airtel

thanx n regards

BS Zomi

Hi,
On 7 Sept at 9:51 PM i have recharged my Airtel number number with Rs 200 and Airtel has not given any talk time. recharge was Successful. When called Customer service, they said it's a Pack recharge and i will not get the talk time for this Rs 200.
It is something 3G pack and even my phone is not 3G compatible. This is a new way of cheating the customer, i am not going to use this pack and i want this recharge to get converted in the talk time. I spoke with CC but no resolution given.
Can you believe Rs 200 is just flat recharge which every one does and how you'll feel if you'll not receive any talk time for that.


Sanjay Suman
[protected]
[protected]

I have purchased Airtel Digital TV on 28th of August 2011 and my customer id is [protected] .
But i realized the big mistake i made by choosing such a irresponsible company as DTH service provider.
I have following concerns:
1. Some time some channels shows the Connection lost screen (Error Code B0001).
2. In rain as well in drizzling it does not respond and hangs.
...

SIR: IN MY MOBILE THE BIG FAT FREE STORE SERVICE IS ACTIVATED UNKNOWINGLY I WANT TO DEACTIVATE I CALL TO AIRTEL CUSTOMER CARE REGARDING THIS TO DEACTIVATE BUT THEY DIDN'T DEACTIVATE YET I RECEIVED SMS FROM AD 54321 LIKE THIS YOU HAVE BEEB RENEWES FOR THEBIGFATFREE SUBSCRIPTION SERVICE FROM AIRTELL. YOU VE BEEN CHARGED RS:5. LATEST GAMES http:/gclub.IN BROWSING @ 10P/10KB. I KINDLY REQUEST YOU SIR PLEASE DEACTIVATE / UNSUBSCRIBE THIS SERVICE TO MY MOBILE NUMBER [protected] AND STOP SENDING SUCH SMS HEREAFTER
THINAKING YOU

I had requested to change my existing bill plan to IB 33 CUG 538 on 5-Aug-2011. After several followups and escalation mails for more than a month the bill did not changed. on 7 -Sep-2011 when i called them om given escalation number the response i got is it will take time there is a process. Will it take a month to change a plan from one plan to other ? the same plan changed with in 2 days for all my colleagues at office.

When i called them on the number they did not respond to me properly and when i asked them for the next escalation level they gave false information. first when i called they said sajid is their manager and hung up the phone on my face. the second time i called another person said there is no further escalation point all you need to do is go to consumer forum. and today again they called and said your bill plan changed and this is confirmation call, while i am talking to them i asked who is your next escalation point then she said Ravi. 3 times 3 different answer.

The real story is here though they changed the plan today but i have raised the request on a month back. i been charged according to the old plan. who will pay the excess amount ? the answer i got is no fee wavier. for their negligance why i should pay ?

More over i been treated and insulted by hung up the phone several times. I would like to bring this to consumer forum . I do have all the document proofs to support my claim. Please help me in this regard.

Thanks
S Chinnam

-Customer care representatives are don't know how to talk with customer,they are like uneducated,they misbehave whenever i called.
-Services are automatically get active without my knowledge and balance are get deduct.When i tried to contact with customer care they refrain to do help.
-One of my no [protected] is get deactive without any information,when i called customer care everytime they are telling it will get active with in one hour but its not.
I am suffering a lot with your connection,as a reason of whoich i am going to change it to other network by protability.