Airtel Complaints & Reviews

I am a Airtel digital TV SD subscriber with customer id:[protected].
I received a call from airtel executive that Airtel has upgraded satellite and satellite settings need to be changed on my STB and Dish Antenna. On 20-Aug-2011 Mr. Ramesh(Mobile: [protected]) from Airtel came to change satellite setting and due to some reason he was not gaining proper signals when he changed dish antenna orientation to new satellite direction.
...

Im trying to track this consignment number for a while and today I got a status update from overnite courier express that the consignment is HELD with BHARTHI AIRTEL itself.
Do you people have any concern for your customer? If you are not going to give me back the money tell me upfront but don’t involve in these cheap activities.
Its been 3 months im following up [atleast 30+ phone calls and 20+ e-mails] with airtel for a refund cheque and aren’t you guys ashamed for the kind of work you r doing?

You guys are not returning the cheque back properly, I asked many times that I can come and collect the cheque and you said there is no such policy? What the heck should I do, when you are not giving the money and when you are not permitting me to come and collect as well. Are you guys going nuts?

Arun.

From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Tuesday, September 06, 2011 4:27 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Dear Mr. Arun,
Warm greetings from airtel Telemedia Services.
We regret for the delay in responding your e-mail.
With reference to your e-mail dated 29-Aug-2011, you have expressed concern regarding Refund for your airtel SEF number TBLR242792.
This is to inform you that your refund amount has been dispatched with the following details:-
Cheque Number: 187970, Cheque dated: 26/08/2011, Cheque amount: 999, Bank: HDFC Bank, Consignment number: [protected], Courier Name: overnite courier express.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Disclaimer:
Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at [protected]@airtel.in.
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.[protected]@airtel.in.
If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.[protected]@airtel.in or you may call at 080 ¿ 41115201 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services



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[protected]Original Message[protected]
From: aruns.[protected]@thomsonreuters.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 29/08/2011 07:25:48 PM
Subject: RE: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Any update on this? Let me know if you will refund the money or not?



From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Thursday, August 25, 2011 6:14 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]



Dear Mr. Arun,

Warm greetings from airtel Telemedia Services.

We regret for the delay in responding to your e-mail.

With reference to your e-mail dated 19-Aug-2011, you have expressed concern
regarding Delay in Refund for your airtel Subscriber Form TBLR242792.

This is to inform you that your concern has already been forward to our
relevant team to process further action.

Please accept our sincere apologies for the inconvenience caused. We value the
relationship built with you and trust that one odd, unfortunate incident will
not come in the way of this association. We would like to reiterate that we
share your anguish and have taken adequate action to ensure the non-occurrence
of the same in future.

Disclaimer:

Please feel free to speak to our call center executive on 121 (queries) and 198
(complaints or requests). You may also email us at [protected]@airtel.in.

If your requests or complaints are still unresolved, you may get in touch with
our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to
Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may
send an email at appellate.[protected]@airtel.in or you may call at 080 -
41115201 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C1C3CE384142
45474FB1DE24B2C2CBC93D5EA1ED177588E96DE12261A2E22A6AADEC[protected]AF31075
&refno=Qrc[protected]



[protected]Original Message[protected]
From: aruns.[protected]@thomsonreuters.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 19/08/2011 02:19:25 PM
Subject: RE: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Do you have any update on this issue?

It¿s been many months I have been following up for the refund? Many complaints
logged and all I have so far got is some reference number or complaint numbers
that just gets renewed everytime.

What¿s the real problem? Can you reply me with the reason on why this is so
taking so much time?



Thanks,

Arun.





From:appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Sunday, August 14, 2011 12:36 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]



Dear Mr. Arun,



Warm greetings from airtel Telemedia Services.



We regret for the delay in responding to your e-mail.



With reference to your e-mail dated 06-Aug-2011, you have expressed your

concern regarding Refund of the Subscriber enrollment form TBLR242792.



Further to your below e-mail, this is to inform you that, your concern

regarding the refund has been registered with us with the reference number

1923190 and it would be addressed
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

COMPLAINT NO-C3GSP-[protected]

AIRTEL 3G - NOT USE:NOT ACTIVATED BUT AMT RS 99 DEDUCT

I am struggling to get to activate 3G signals in my (Mobile No. [protected]) I have request to activate 3G on 29 Aug 2011 but the amount Rs 99/- is less from my balance and i don't get 3G signals. Do you think is this FUNNY? I made many calls to the customer care number...BUT no one is helped me to get activated the 3g connection. Its all about change in system in terms of CUSTOMER RELATIONSHIP. Now a days no one bothered to take care customer complaints as like earlier. I can not see any senior people/representatives to handle the calls in their major offices in DELHI NCR. As a customer dont have any option to satisfy with their calls. I have four mobiles using airtel number .I shall wait for 9 SEP 2011 if the problem still exists i shall shift to other service provider
Please do needful.

Regards
Mohd Umar Saifi
+91 [protected]

Hi,

I am Maheshwar. I have Taken the Airtel sim around 2 months Back.
Till Last Night i.e [protected] my sim was working and I had incoming and outgoing calls.
Suddenly morning[protected] sim became invalid Sim.
I had a conversation with Airtel Customer care executive and supervisor (ragavendra). They are saying Sim became free sim but unable to say why it became like that and asking me to visit Airtel...

For the past 3 months I am fighting with AIRTEL for charging me by cheating for internet usage. Below is the mail trail to AIRTEL. Their executive has made a mistake in entering the scheme for internet usage for which AIRTEL is billing me. When i pointed it out the first time, AIRTEL reversed the charges accepting the fact the scheme was indeed in force. But the next time ie now, AIRTEL has first refused to accept its executives mistake (I have given transaction ID, executive name and time of conversation and sate details) and moreover barred my outgoing in an effort to arm-twist me into paying their cheating charges. I REFUSE. can any one help???

Corruption and "dadagiri" we Indians have to face every day in our lives.......

How many unsuspecting customers are fleeced by AIRTEL every day this way?


[protected]Original Message[protected]
From: soumo.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 27/08/2011 01:09:54 PM
Subject: Re: REGARDING YOUR AIRTEL MOBILE NUMBER-[protected] [|BAL|Qrc[protected]|]

This is the last I heard from you guys...no reply after Aug 5th - today is 26th
....20 days o[censored]ter silence.

Have my case been resolved or is Airtel adamant and proud of its corrupt
practices of fleecing the customer.

Need to resolve this matter at the earliest as I am, UNLIKE AIRTEL, an honest
person and wish to pay my HONEST dues on time.


On Sat, Aug 6, 2011 at 11:19 AM, Soumo Chatterjee
wrote:
As per your suggestion, I have been writing for assistance for the past month
or so...but in vain. Though you claim o assist me, there has been no assistance
at all, only adamant blatant disservice bordering on fleecing the customer.

do I have to reiterate my position again - I will not agree to pay for the
mistake of airtel regarding the internet usage amount charged for 5th June as I
had clearly and repeatedly instructed in all my conversations with airtel that
the Rs.98/- plan be activated and Kept activated at all times, why should i pay
for the FOC gprs charges in such a case.

please note and take cognizance of the customer's complaint and your human
error or your system error - which ever it may be.



On Fri, Aug 5, 2011 at 12:48 PM, <[protected]@in.airtel.com>wrote:


Dear Customer,

Ref: Email dated[protected], mentioning your concern about gprs charges levied
on bill dated[protected] for your Airtel Mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We would like to inform you that, you have activated GPRS FOC @ 30p / 20Kb on
[protected], the same was deactivated on[protected] and you have activated 2 GB
GPRS Free @20KB/30Ps on the same date[protected].

We wish to inform you that, on the particalar date[protected] you have been
charged according to the plan GPRS FOC @ 30p / 20Kb.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.



Yours Sincerely,
RENJITH R
Customer Care
Bharti Airtel Limited



[protected]Original Message[protected]
From: soumo.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc: [protected]@airtel.in
Sent: 04/08/2011 06:04:43 PM
Subject: Re: Regarding Your Airtel Mobile Number-[protected]

I have again rechecked my previous bill. The ridiculous and unacceptable
charges for internet usage is for the period - one day only - 5th June.

And that is exactly why i am disputing the charges as my scheme for 98/- GPRS
was SUPPOSED to be active all the while - who has authorized for the pack to be
deactivated? why was the pack deactivated? I am 100% sure that i had on NO
OCCASION deactivated the pack, it is a blatant mistake from some Airtel
operation guy - why am i to pay for your careless attitudes and apathy? If you
have made a mistake from your end - accept it and reverse the charges
immediately.

There is no point in pushing me any further to pay for the mistake your team
has committed.

Hope this is amply clear to you.

Guess someone authoritative and honest person in Airtel need to intervene and
resol



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[Available] Soumo Chatterjee to airtelpresence, airtelpresence, sbm, 121

show details Aug 31 (7 days ago)

What you are refusing to accept is that I am not BEGGING for these piecemeal discounts..its not the money that matters - I refuse to accept to be cheated! Your discount of 164/- earlier and 250/- now is of no meaning to me, rather its an insult and I see it as a tactic to digress from the main topic of dispute.

As stated in your reply, GPRS FOC @ 30p / 20Kb has been charged on he 5th June wherein 2 GB GPRS Free was activated earlier and was to be in CONTINUOUS FORCE.

MY question is - WHO DEACTIVATED THIS SCHEME without my consent???
WHY SHOULD I PAY FOR THE MISCHIEF / ERROR OF AN AIRTEL EMPLOYEE wh disconnects and reactivatess my account.

Moreover, what you guys are typing or doing at the isolated call centres is not known to me - the customer. How can I be charged and expected to pay you with the outcome of such an event???

Any such changes which wil effect the billing or service of a custometr MUST ONLY BE ACCEPTED on SMS or written email. I and led to distrust your call centre execs who seem to be dishonest and scheming and hence REFUSE to pay for the error on your part.

PERIOD.
--
Soumo Chatterjee
Mumbai
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[Available] Soumo Chatterjee to 121, airtelpresence, airtelpresence, sbm

show details Sep 6 (1 day ago)

Dear Airtel,

After much persuation over the phone ( through 888 at your airtel Realtion centre at Vashi) I have got the details of what was supposed to be YOUR JOB - found the culprit for my dispute.

Interaction No[protected], exec Ganesh Ashok on 27th April 2011 at 5.44 pm. On this occassion I has specifically asked for the 98/- scheme to be activated but the at AIRTEL had activated the 0 rental scheme. Or maybe he is so instructed by Airtel bosses to increase billing o[censored]nsuspecting customers........

Nevertheless, I was billed for Rs.962.70 in my bill dated 03-Jun-2011. This bill reached me on the email on 6th June-2011. when I had raised a dispute on this amount, a cancellation of the charges was promptly done. On this occasion also, I had demanded that the 98/- scheme remain activated, which is shown in YOUR RECORDS as being activated fromthat day onwards.

However on June 5th I was again charged for the internet usage under 0 rental scheme. When I again raised the dispute, i was offered discounts of 164/- and then 250/- to pacify the irate customer.

Further, in a show of complete insensitivity and utter arm-twisting attitude, my outgoing has been barred. What prompt your guys at AIRTEL to think that you can very well cheat a customer and then force him to pay the unreasonable amount as per your whims and fancies???

In my 4 years with Airtel al my bills are paid well before the due date. Now this unresolved dispute is a very annoying experience. either i get a justified resolution immediately, or I am seriously considering porting the number to another - more sane - operator.Currently I have discontinued the internet 98/- package yesterday through an SMS.

Your early decision is awaited.

Soumo Chatterjee
- Show quoted text -
--
Soumo Chatterjee
Mumbai
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[Available] Soumo Chatterjee to 121, airtelpresence, airtelpresence, sbm

show details 10:45 AM (3 minutes ago)

its now 2 days from my last complain............ while i am assured of an reply withing 24 hrs - this time airtel is conspicuously quite....

ALSO - how can you stop my outgoing while a bill is in dispute???? and not resolved by your team? Second, how can the case be CLOSED by your executive while I am still writing to you abt the same complaint. Can you guys just act on your fanciful whims and harass the customer? Do you people really think that we will not take this matter to law and consumer courts due to your arrogant behaviour?

have some common sense to resolve the mater when its clear that its your executives fault. Take whatever action against the error, why should the customer suffer?

This customer REFUSES to be cheated by your system. And I will also discontinue your services. Moreover this case will be taken to the PRESS also with a record of all these email and telephonic conversations as evidence.

Please note you have only 48 hrs to redeem your respect.
- Show quoted text -
--
Soumo Chatterjee
Mumbai

Airtel a big cheater company I recharge my airtel no. with 3G data pack of in which I get 2GB data,for starting 3 to 4 days it works fine but after that they deduct balance from my main account they sweep my whole balance and my internet stop working. I complaint this issue to C.Care they told me that problem is resolved and as you have 0 balance in your account so intenet is not working.I again recharged my account with 50 rs and they again sweep my whole balance,I tried called C.Care but C.Care is blocked.I still have 2030MB data left in my account whicg is valid till 21st september I become so frustated that I switched off that number [protected].

My email id--neeraj.[protected]@gmail.com
mob no.--[protected]

IN MY PREV BILL WRONG GAMING CHARGES WERE RECOVERED FROM MY BILL AND AFTER LOTS OF WASTAGE OF TIME AIRTEL REMOVED THOSE CHARGES WITH HELP OF YOUR SITE ,NOW THEY HAVE AGAIN ADDED RS 50/- AS PENULTY FOR LATE BILL PAYMENT.HOW CAN AIRTEL ADD SUCH AMT AS THE MISTAKE WAS FROM AIRTEL [INFACT NOT MISTAKE IT WAS PURE CHEATING OF CUSTOMERS WHO TAKE INTERNET ON MOBILE FROM AIRTEL].AIRTEL MUST REMOVE ADITIONAL CHARGES.

Dear Sir,

My Airtel mobile # [protected] is working as pre-paid card, on 24th Aug'11 I got a call from Airtel gallery (Shape INN Marketing) from Malad, Mumbai to trasfer from pre-paid to post paid, which I agreed to and on the same day they have taken 300 INR as deposit for transfer and said that service will be activated in 24hrs time. But when I got a call from Airtel for verification of address proof, what they have explain me about the Plan was completely different from what people from Malad Air tel Gallery have explained to me... below are the disputes

1.My postpaid connection will be activated within 24hrs but till date which the same has not been activated.
2.I would get 350 SMS free with rental of 199 INR but Airtel people told me it's only 200 SMS
3. One mobile no will be free to me provided that number should be of Airtel with post paid connnection but people who called for verification told me that the person on who's number to be made free need to have the same plan which I wil have.

Attaching herewith scan image of bill for paying security deposit of 300INR

Regards / Kunal

I had requested for porting two of my numbers from Airtel to Aircel. The reason for porting is that Airtel has been adding unnecessary packages on my phones which were not asked for. There was an amazing customer service that I got from Aircel and they helped me in every possible way. I got a call fom airtel and was asked why I was porting my number. Then after a long conversation of trying to convince the person to port my numbers, the person on the other end said that the numbers might face rejection and its not easy to port out of airtel. Later that day I got an SMs from aircel stating that the numbers have been rejected by Bharti airtel because of
“There are subsisting contractual obligation from the subscriber agreement”.
When I called them they say that “Koi contract hoga” rather than giving me a valid reason.
I have no contracts, these numbers are about 6 years old and all the bills have been paid up to date. When a customer is not happy why don’t they just let the customer go. All readers please do not use Airtel. Once in you will never get out. STAY AWAY

I purcahsed a new connection through customer service (Shell Trans source) on 19th of August receipt No. is 37365 an the amount payable was 1190/- in the name of Shruti Bajaj but till date no connecton has been installed.Despite of regular talks on the help desk of Airtel from 22nd of August for insatllation as well as for give my mone back no raction has been taken. So what to do and what not.Please help me out.
Shruti Bajaj
[protected]

Dear Airtel smart , sincere, highly educated & TOP LEVEL executives,

This is to inform you that my Phone no[protected] is barred from 2nd of September due to non payment as per youe system but I have already done payment on[protected].33 pm in evening at your sec-11 noida store via cash .

Bill serial no-0036
Bill no –[protected]
Amount-3842

I have called in your so-called customer care on 3rd of September your executive has picked a call and 15 minutes of discussion he told me that this problem will solved in 4 hours,and given me request no-3414406 and told me that I will get a call from customer care .

I waited whole two days 3rd and 4th September I didn’t get any response from you smart people and your smart company.

After this I called on 5th sep with Mr Rajender in morning 11.15 am he told me the same story and given me the Froud Request no 21031934 and same no response from you people.

After this on 6th September I called in the evening and having a word with Miss Sanju and she also told me the same story like before and had taken my no for callback – [protected] ( Sir definitely you will receive a call from our side with in 4 hours )

Usually I wait entire day of 6th September I didn’t get any call from you sincere guys.
On 7th September I called 1 pm in customer care and had a word with mr Anurag and the same story continues sir we have reascilate your matter and we have callback on your registered no -[protected]

After that when Miss Sanju had taken my no -[protected] on 6th of september .
First of all I would like to know that, Are you people working professionally in your company or passing your valuable time in YOUR OFFICE means in customer care ?????????????

Secondly when I am trying to speak your customer care executive that I want to speak your Seniors or any higher management regarding this matter so what they said sir take this no[protected], on this no you will able to speak with Mr. Gurmeet Singh and when I have tried this no the message I got from other side ( your Language has been successfully changed ).

So My agenda/ Aim is to tell you people I thing that the problem had taken 4 working days and still no response from your side because you people are busy in your world , you have taken the bill payment

Now somebody got pain after giving 15-20 calls in you customer care you people are not going to work because don’t have time to do work or don’t have time to solve the problem.

If you still have some professionally people who are able to do work in office then I am interested to speak with him.

ALL THE BEST

A Disssatisfied Customer of Airtel????????????????????????????????????????????????????????

Pankaj Sharma-[protected]

Hi....
Why is airtel unnecessarily charging amount on some unwanted services. Today I got Rs.30 deducted for airtel radio. I just answered the call and ended it. I didn't even press any other key.This is ridiculous. And to talk to the customer care executive why dont you have a straight menu. I have been attempting 6 times to talk to the executive but my call gets cut. I have been using airtel from the past 10 years. Now I would seriously give second thoughts if things like this happen and reaching out to a cutomer service agent is a herculean task. This is not the first time the reduction is taking place.
The number for which this happened is [protected].

-Leela Prasad

Hi,

I am getting following mail from Airtel Broadband On every 20th of the month for 3-4 months "You have consumed 100% of your high speed data transfer limit of 20480 MB. Now you will be getting a revised speed till the end of this bill cycle" and then they change speed to 256kbps and ask me to pay more money .Once they sent that mail in 5 days and none was there at home to use broadband for those 5 days.
I am using airtel internet and never used my full 20 GB quota , and now even if i dont even surf they send this mail regularly just to ask money for "Speed On Demand".As they dont even provide detailed usage for Broadband in monthly bill , I contacted on "[protected]@airtel.in" to ask for Details of my DSL usage and they said they dont have rights to provide those details.What does it mean?

Situation is even worse now and i got 100% quota utilization email on 10th day of billing itself and they reduced the bandwidth to 256 KBPS and asking for money . This is ridiculous that they just disturb customers so that they pay extra for their "Speed on Demand" service.

Thanks in advance,

Tanu Kush
Broadband Number - [protected]
Mobile - [protected]

customer id : [protected]YOU ARE REQUESTED TO CHECK MY CALL RECORD AND MY INTRECTION WITH YOUR SENIOR AGENT TEAM WHO ARE UNABELE TO ADRESS THE MIGRATION OF DISH TILL DATE AND ON EVERY CALL SEND MAIL TO SERVICE CENTER.....WHO NEVER READ............ENGINEER NEVER LISTEN.
>ON EVERY CALL TIME IS EXTENDED BY 24 HOUR AND WHEN U RAISE VOICE THEY threatned to EXTEND IT BY ANOTHER 5 DAYS.
>ALL APOINTMENTS AND DEADLINE GIVEN BY CALL CENTER TEAM NEVER MET
>listen my all intrection since 31st August......................

Hi,
I am Ritesh Mittal and my airtel mobile no is [protected], I had 760 MB(approx) of net surfing in my account on the 4th of September evening and Rs 318(approx) bal in the main account but on 5th of September morning when I checked the balance it was showing 0 MB in the net surfing account and Rs 29 in the main account. When I inquired why the balance had been deducted from my account it was said to me that it was due to net surfing from the number. When I checked the amount of last data usage in my mobile it showed me around 220 MB. Then I again called up the customer care and they took my complain (Complain No CBDCC[protected]) and told me that my issue will be solved by the 6th of September 2pm but the issue still exist and facing a lot of problems.

I also have one more point that if I was haivng 760 MB of net balance on the 4th of September(which was agreed by Customer Care) then according to airtel's surfing speed which is at the most 18KB/s it would take near about 12hrs minimum to finish up the net surfing balance and then to deduct my Rs[protected] it would take another 1 hrs.
In total it would take near about 13hrs but the difference in my checking balance was only 6hrs.
So how is the deduction possible.

Calculations:
760MB*1024= 778240 KB
778240/18(KB/s)=43235 seconds
43235/60= 720 minutes
720/60= 12hrs

Please Help me out.

Hi All,

I have a corporate postpaid SIM from Airtel mobile services.
For the month of August 2011(20Jul-20Aug) i have been charged unreasonably.

I had enabled a 2G connection & after 2 weeks i enabled 3G mobile services.
For 2G i had selected a 99RS package with 2GB of data download free.
For 3G i had selected a 250MB free download package.

However, airtel consumer care have been disconnecting my calls when i ask why i have been charged extra. The issue is that once the 3G package was enabled they have disabled the 2G package which i had chosen and the worst part i was not informed.

I was under the impression that i have both 2G & 3G package enabled. They have stated that i have used 380+MB of data for august out of which most are on 2G network.

It has been days now that i have been escalating this issue but with no help.
Also as per the itemised bill that i have attached they claim that i have used internet upto the 12th of Aug 2011. But i remember getting a msg from them that i have used 92% of my limit on 18th Aug 2011.

Please help me as the billing is unreasonable and i feel helpless now.

This query is regarding my Airtel mobile bill dated: 20th August 2011.
Complaint Number: 39218815

Dear Sir,

I am using Airtel DTH services for TV programs since 2009, Oct. My Cust ID is [protected]. I want to compalin against the pathetic services of Airtel DTH. My set top box went bad on 31st August and I filed a complaint on their toll free number[protected]. THe complaint no is 11481673 done at around 5:45 PM on 31/08/2011

However inspite pf their telling me that withing 24 hrs someone would call up, no one did. I again called at the same toll free number[protected] and they again assured me within 24 hrs service. When no one called up again till 2nd Sept, 2011, I got hold of their baroda office and asked them about my problem then a service engineer truend up in the afternoon and changed my set top box. Now so many days elepsed when they just had to change a set top box, it took 10 mins only.

I was charged Rs 350/- from my account for this. However, The set top box has 3 months warranty. I could use it till the night of 4th Sep. In the morning of 5th sept, when i turned it up, the thinh just hung and the status is same now. I called up unmpteenth time to their Baroda office (No[protected] and they assured me that they will solve my problem by 5th evening. However nothing happened. I am calling them today too and now they say they dont have thje set top box in their warehouse. It will take another 2 days for that to come from Ahmedabad. I am trying their local no and the phone no given at the time of purchasing the system in 2009 of one My Paresh Patel ([protected]) but either he is not picking up or cutting the call.

Calling their toll free number[protected] will be futile again since they will go through their routines of giving a Complaint no and telling me that it will get solved in 24 hours.

The ground situation is different. The Airtel is not bothered about my waste of 5 days, my waste of time by calling them around 25 times appx. and my Rs 350/- amount still charged against a faulty replacement.

A problem which just need a replacement of set top box (which doesnt take more than 10 mins) has taken 5 days...and still counting. and we complain about pathetic government services ?...How about Airtel.

I would like to put this complaint through you so that this gets noticed and get proper redressal and people should not suffer.

With Regards,
Arvind Chauhan,
Baroda
Mob No : [protected]

Mobile no. [protected]. I recently bought a Nokia N8 and was given an offer by Airtel that I will be receiving free 2 GB of internet usage for next 6 months. It was received for the month of August but it got deactivated for the month of Sep without any prior information and my consent. I was not aware of it and was using net as usual. My balance was unnecessarily deducted for the service which was offered to me for free. I called Airtel customer service "198" on 2nd Sep 2011 and lodged a complaint regarding same. They told me that my issue will be resolved by 5th Sep 2011 by 6.00pm. I didn't received any call and my problem was not solved till today, 6th Sep 2011. I called again today where the executive told me .that my problem is still not solved and he will transfer the call to a senior. The call got disconnected at the same time and again disconnected when I called 2-3 times. Till now I am unable to contact them. I have lodged complaints regarding unnecessarily deduction of balance and activation of services on my number, earlier also with Airtel. I don't why Airtel is not keeping their customers satisfied being the most trusted company.

I never expected that I would be cheated by entering my details on airtel website.
Only reason I went for airtel dth is that I can manage my mobile, broadband and dth all at one place.

I am from Chennai. I had updated my number and name on airtel.in website for getting new HD DTH connection.
I got call from Ashif Khan (ashif.[protected]@vriti-interactive.com) from this number[protected].
He told me that I will get connection (South economy sports with aitel HD dth + telugu regional pack, 3months subscription, 250rs cashback) for 2600 Rs.
I paid 2600rs with icici credit card on 3rd September using Payment Link connectindia.in/checkout.htm. Reference number is 3879235.
He promised that by 4th September evening I will get the installation done but nothing happened till now.
There is no customer id generated for me till now.
All my STD calls and emails to vriti interactive were unanswered.
No idea why airtel is entertaining such fraud illegal thrid party fellows.

I have googled for vriti-interactive and my heart dropped by seeing the number of complaints registered on it and airtel dth combined. That’s the reason I am writing this email.

Hope this email finds the right person.
Please see to it that I receive the connection with specified package as promised. If not please return my money back.

My details:
Name: Kiran Varma
Contact details: [protected]
Email: [protected]@gmail.com

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Airtel
Location: nagpur, Nagpur, Maharashtra, India

vidya deshmukh on Sep 5, 2011
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i am getting a messege from ad 54321 that charged rs 5 for that my number is [protected]please unsubscribe me from games club otherwise i have to disconnect my airtel and refund my 3300rs about 2 year
i complaint to consumer forum i[censored] have not give my rs 3300. u have to stop send me message from ad-54321 and u cannot charge me rs 5per day