Airtel Complaints & Reviews

I have purchased Airtel Digital TV on 28th of August 2011 and my customer id is [protected] .
But i realized the big mistake i made by choosing such a irresponsible company as DTH service provider.
I have following concerns:
1. Some time some channels shows the Connection lost screen (Error Code B0001).
2. In rain as well in drizzling it does not respond and hangs.
3. Whenever I called customer care they give me same stupid solutions :

* Restart your set top box.
* Unplug your cable and reconnect.
* Remove any obstacle in front of Dish.


Really a very bad DTH service provider.I suggest never buy Airtel Digital TV.

SIR: IN MY MOBILE THE BIG FAT FREE STORE SERVICE IS ACTIVATED UNKNOWINGLY I WANT TO DEACTIVATE I CALL TO AIRTEL CUSTOMER CARE REGARDING THIS TO DEACTIVATE BUT THEY DIDN'T DEACTIVATE YET I RECEIVED SMS FROM AD 54321 LIKE THIS YOU HAVE BEEB RENEWES FOR THEBIGFATFREE SUBSCRIPTION SERVICE FROM AIRTELL. YOU VE BEEN CHARGED RS:5. LATEST GAMES http:/gclub.IN BROWSING @ 10P/10KB. I KINDLY REQUEST YOU SIR PLEASE DEACTIVATE / UNSUBSCRIBE THIS SERVICE TO MY MOBILE NUMBER [protected] AND STOP SENDING SUCH SMS HEREAFTER
THINAKING YOU

I had requested to change my existing bill plan to IB 33 CUG 538 on 5-Aug-2011. After several followups and escalation mails for more than a month the bill did not changed. on 7 -Sep-2011 when i called them om given escalation number the response i got is it will take time there is a process. Will it take a month to change a plan from one plan to other ? the same plan changed with in 2 days for all my colleagues at office.

When i called them on the number they did not respond to me properly and when i asked them for the next escalation level they gave false information. first when i called they said sajid is their manager and hung up the phone on my face. the second time i called another person said there is no further escalation point all you need to do is go to consumer forum. and today again they called and said your bill plan changed and this is confirmation call, while i am talking to them i asked who is your next escalation point then she said Ravi. 3 times 3 different answer.

The real story is here though they changed the plan today but i have raised the request on a month back. i been charged according to the old plan. who will pay the excess amount ? the answer i got is no fee wavier. for their negligance why i should pay ?

More over i been treated and insulted by hung up the phone several times. I would like to bring this to consumer forum . I do have all the document proofs to support my claim. Please help me in this regard.

Thanks
S Chinnam

-Customer care representatives are don't know how to talk with customer,they are like uneducated,they misbehave whenever i called.
-Services are automatically get active without my knowledge and balance are get deduct.When i tried to contact with customer care they refrain to do help.
-One of my no [protected] is get deactive without any information,when i called customer care everytime they are telling it will get active with in one hour but its not.
I am suffering a lot with your connection,as a reason of whoich i am going to change it to other network by protability.

Hi .
My Self Vinod and I have using Airtel connection for my daily calls and web browsing. Now days Airtel service provider deducting money like any thing they want and they will tell 'sorry sir this not over problem'. Yesterday night I have recharged 98 Rs internet pack. and I have received 1GB data within 2 hours my free data for downloading size is showing empty and when I called customer care of Airtel ,they are saying that ' We can't do any thing an you downloaded '.
Within 2 hours in mobile how can I download 2 GB? and also I'm using 2g network .
Three time they have activated my caller tone and deducted 30 Rs/each time and that is also without my information. Till date they have not credidted that.

Please help on this issue and save Indian people from corruption.

iam s. Seethalakshmi i applied for air tel broadband connection on 14.08.2011 and paid rupees 699/- but after 7 days only i got a connection i spent nearly 100 rs for phone charges for contacting the airtel staffs to give a connection responding of the staffs are literally poor ideally i wasted 4 days to get a connection. they gave a connection on 22.08.2011 but no use still i have not access the net even for 30mnts continuously because the link get disconnected frequently. then i post a complaint they suggested to change the modem. then i changed the another new beetel 220BX ADSL+ MODEM but again i got a same complaint. again and again i call and say the problem to the air tel staff who gave the connection to me but no response still now the same problem is occurring. pleas. thats why i post the complaint to u. please help me solve the problem

with thanks and kind regards,

my case no is MD0087664.
Address
S.Seethalakshmi
No 29, Krishnamurthy illam, Ansari nagar 5th street, Mahabooppalayam,
Madurai - 625010.
Ph: [protected]

My name is Deepak Kumar Gupta, purchased prepaid sim in the month of July. My mobile number is [protected]. The verification itself happened in July with me only. When my father recharged with Rs. 500 in the month of August and got the same 500 balance and that they stopped our prepaid sim service. The reason is that they verify it again in the absence of mine and my sister picked up the phone. She doesn't know the documents about the sim and she mistakenly given the false information about the sim that it was in the name of my father and she is also a minor having of age of 14 years only.
When I have given details to Airtel first they told me the sim will about to start in few days and in between the sim also started for two days from 24 August to 26 August and again they closed on 26 august night. Later Airtel service center people the sim goes to negative and in this regard I have given complains on Monday (29 August) itself but they are not ready solve the issues. In this regard I have call in customer care also where I talked Priya, Rani etc but they are refused to entertain me and they have disconnected the phone also. In this regard I have asked to nodal officer Miss Sanya and she also do not helped me and every body is giving a round about answer.
There is enough balance of Rs. 400 in this number and I lost all of it. After lot of struggle I am sending this issue in consumer forum and this issue is not only of me it is of others also.
Please help me and get my number started and return of the balance.
Please feel free to communicate either on this number [protected] or send me E Mail on this ID [protected]@yahoo.co.in
I am waiting for positive feedback and feel that my issue will be resolved ASAP and plz help me out of this issue.

Thank You
Regards
Deepak Kumar Gupta

Sir,
I do not know that you are aware of the facts that the outstanding bill in my account has remained for the reasons mentioned below.

1. Your caller had given me a call reminding me to pay the outstanding bill. I had requested your caller to send me hard copy of the bill from December 2010, as my accountant had requested for the same for auditing purpose. Your caller had requested me to send an SMS as your system does not accepts oral request on mobile phone. Further I had requested your caller that since I am placed in Goa and I am not gadget savvy, I would not be able to do the same, therefore I had requested him to consider my request on Phone. Your caller was pleased to note down my request. After Half an hour my service was disconnected, leaving me with no choice but to choose other service.

2. Thereafter your caller had called on the numbers provided by me, one which is of my sister and one of my nephews. They also requested to send the hard copy of the bills from the month of December 2010.Your caller had promised to do so but failed to provide the same. Your caller used to call my sister any time and they used to use rough language and had also threatened to send person to my office. Since my sister being practicing lawyer, she didn't wanted to be disturbed during working hours requested your caller to contact me on my new number and provided the same to your caller.

3. Thereafter one Mr. Ali and Feroze visited my Ghatkopar office and started arguing with my sister to pay the bill immediately or to face the consequences. Mr. Ali also
Threatened my sister that we are having 18 muscle men that will follow one by one and will torture you and pressurize to pay the bill, on this my sister has lodged a police complaint with Pant Nagar Police station.

4. Thereafter your caller Neha had called my valuable Client whose names are as follows.

1.Mr. Velankar [protected]

2. Mr.Rahul [protected]/[protected]

3.Mr.Nathu [protected]

4.Mr.Kiran Mandovkar [protected]/[protected]

5.Mr.Bhutare [protected]

Your Caller Neha had gone beyond her jurisdiction and I suppose that the issue of nonpayment had been taken by her personally and she was inquiring with my clients all my personal details spoiling my image as if she was one of my relative and I am being missing from my home and this issue of my being missing was authorized by my relative and friends. You may understand the same, as it would not be possible for me to elaborate more.

5. Your caller Neha had also induced me into some fictitious name as Priti to be my wife.

6.Priti had also lodged complaint with Navpada Police station for the same for which I had to apologized to them, when I had requested, one who claimed to be senior Executive, who was surprised after listening to my complaint and indeed he requested me to send my complaint via email, so that he can look into the matter. Thereafter one Mr. Sandeep Singh from Eternity Malad office not using the official number of your office had called the lady late in the night and fired her to note his personal number [protected] and to tell me to call me immediately. The lady intimated me and simultaneously lodged the complaint to the police. This was also intimated to Mr. Singh who was so rough that he intimated me that the request I had with the senior Executive few hours back was not in the system, and therefore he had called and further stated that I would be calling you day and Night until you pay the outstanding.

7. Even Neha had threatened me to meet me in the court on 7th of this month if I do not pay the bill.

8. I had requested Many times to your entire caller to send me the hard copy of the bills which they have neglected for the best reason known to them.

9. Since I was annoyed by the caller behavior and the language which they were using for the customer who is for the past 6 to 7 years paying regularly without any default, was put under threat along with his family members, and was defamed with his valuable customers.

10. From the date when my service was disconnected without written intimation from you, I have lost My business, professional Carrier, prestige, credit defamation which cannot be compensated in terms of money.

11. You have also intimated me that I have be served and received intimation regarding compelling you to take the matter legally by you which I deny that I have received any written intimation from your office for the same. Now I request you that I am ready to face the matter legally since I and my family members have gone through agony and
pain which you can estimate from the above incidences.

12.I would like to bring to your notice that while availing your service you take down the contract in writing from the customers under their hand and seal, have you anywhere written in the terms of contract the following points.

1. That you have full rights to use the data of the customer without his knowledge?

2. That you are not bound to provide the hard copy of any correspondence or bill in writing?
3. That your caller has right to inquire personal information of your customers with his clients?

4. That you will use Muscle men to receive the amount of bill pending with the customer?

5. That you will use fictitious names and relation to implicate your customers to disturb their family life?


I request you to reply me in writing on the following address

Sudheer Patkar

954,Ozar,

At and Post Kolam,

Taluka Malvan,

Dist Sindhudurga,
State Maharashtra.

Mobile No. [protected]

THANKING YOU

I have taken an Airtel Digital connection in the month of October 2010 on the customer ID no. [protected]. On 16th July 2011, I encountered with the problem of No signal (error code B001) which I reported to Airtel technical team of same day. After my compliant report on 16th July 2011, no action was taken from Airtel technical team. Because of my continuous follow up Engineer visit happened on 24th July 2011 with a delay of Eight Days. On that day, Engineer fixed up the system but certain channel (like Discovery, National Geographic) were having the same no signal problem and certain channels were visible with distorted picture but Airtel technician gave a reply that it is because of bad weather. He charged Rs. 100/- for the service and no receipt was provided by him stating that it is the company’s policy. I am amazed that can Airtel have such kind o[censored]nlawful practices.

But After that waiting for one month my signal problem was not resolved so I again raised a concern to Airtel technical team by calling on Airtel call center on 22.08.2011 and till now no engineer visit has happened to my place. During the period of ten days from 22.08.2011 till today, I came cross with following series o[censored]nfriendly experiences, towards which I would like to draw Airtel kind attention.

Fake commitments – During the period, I talked with four of executives of escalation department who committed me that they will resolve the problem and give me a call back. None of the executives has given any call back.

Closure of complaint without resolving – After registering my complaint, I get a message from Airtel stating registration of my complaint and to my surprise, after some time, I again get a message that my problem is resolved that to without engineer visit to my site. It has happened four times in the period.

Incorrect Engineer Number – The technician number mentioned in my all complaint registration messages was also not correct. When I call on that number a reply is got “ mein Airtel ka kaam six months pehle chod diya tha mujhe dubara call mat karna”. I reported this to Airtel call center but no action was taken.

Arrogant and Unhelpful behavior of Airtel executives – Many times I requested Airtel escalation department executives to connect me with higher officials but they refused to do so stating that this is the maximum level of customer resolution hierarchy.

Now after a series of calls to Airtel customer care center, I am of the opinion that my problem is very small to draw the attention of Airtel busy executives and it left me with only option to write a letter to you with a hope that you will definitely help me to resolve my problem .

Respected Sir
With regards I want to state that yesterday on 7-9-2011 at 11.13 Am , I got a call missed call from no[protected] on my mobile number . At 11.16 Am I called back at that no and on the other side a person speaking in slightly Punjabi ascent said that he’s calling from Airtel office and my number has been selected in a lucky draw and I have won Rs.25 Lakh. At that time Airtel music was playing in the background. He said that for confirmation I have to call his senior at Kolkata office whose No is [protected]. I called on this number and again a man with slightly Punjabi ascent said that I have won Rs 25Laks by lucky draw of Airtel mobile Numbers selected by computer. He said to recharge my phone with Rs.150 and give my bank account number to him. At that time I realised that this is some kind of fraud and hence I disconnected the phone call.
Today 8/9/2011 I called at Airtel Customer care number 121 at 2:35 pm for lodging a complaint and told them that yesterday someone from Airtel office with Mobile no [protected] told me that I have won a luck draw from Airtel of Rs 25laks.and then asked me to call his senior at Kolkata office at the no[protected] to confirm my details .
The Airtel customer care executive told me that this number is from Pakistan and they are some fraudsters .I have lodged the complain on website of Airtel as well as on Delhi Police website.
Submitted for your kind Information.Kindly take appropriate action against these fraudesters.



Dr. Saif

Sir,
i have requested for 3g activation but it doesnt get activated when i call 121 n press button for 3g deactivation then it says service not activated and when i press button for activation it says service will be activated and ull get reply but reply doesnt come nor 3g gets activated when i call customer care they say service already activated but im getting 2g speeds pls do something asap
nitish
[protected]

To Airtel Bharti Ltd.

This is Sanjay from Sec-6, Noida. I've applied for Internet Broadband connection on 31st August 2011.

Mr Amrish Chahuhan ([protected]) Employee code no: 580404 has send his executive to my office and have collected all papers along with installation charges.

He have committed that installation will complete within 4 days after completion of 4 days he told me that it will take another 4 days. Today is 9th day and still installation is not complete.

Mr. Amrish is not picking my phone calls and have told me that you can do whatever you want. We've full authority from Airtel Bharti and we can do any type of fraud.

Its my request to senior Airtel executive kindly take action on Mr Amrish Chauhan.

Executive Name: Mr. Amrish Chahuhan: Mo: [protected]
(Employee Code no: 580404) Sec-57, Noida. U.P : 201301

Regards
Sanjay Rout
+91 [protected]
Sec-6, Noida

I applied (Application No.: 273355, Cef No.: TBLR)for an Airtel Broadband connection (ALFA-6GB) through an Airtel agent/executive (someone Mr. Kashi….., Mobile No.:[protected]) on[protected]. He explained me that the offer I wish to apply for would cost me Rs. 1600. Further, he suggested me that I should give him Rs. 800 immediately and Rs. 800 at the time of application. Also, he took additional Rs.50 in the name of some formalities. He promised me that I will get the connection within next 4-5 days. When I did not get any reply form either the executive whom I had applied through or the Airtel, I called up the executive. He picked up the call after 4-5 calls only to buy time for 1 hour. To my dismay, 2-3 hours went by but he did not reply. Later, when I called him again, he did not reply to my satisfaction.

Then I called up Airtel customer care (Complaint No.:3076956, Date[protected], Executive- Mr. Janardan, Location- Bangalore). The customer care executive told me that no application, in my name, was received by Airtel till date. I told him, in detail, about my grievances and he assured me that he had noted down all the details. Also, I had told the name and the contact number of the executive I had applied through. The Airtel executive assured me that Airtel would contact me latest by 5:30PM of[protected]. Again, I did not get any response from Airtel till[protected]. When I called up again on 3rd September (Complaint No.: 3412236, Date[protected], Executive- Ms. Soni, Location- Bangalore), the Airtel executive told me that there was no information noted down in the previous complaint about Mr. Kashi. She again assured me that I’ll get response latest by 5th September, 2011.

At last, I got a verification/ inquiry call from Airtel on 6th September (Phone No.: [protected]). The caller ( a lady) told me that they have, finally, received my application but she did not tell me the date on which Airtel received my application. Again, she told me that Airtel would contact me as soon as possible. I told her my time of availability and requested that the Airtel should manage accordingly.

Unfortunately, I did not get any response from Airtel as of today (8th September, 2011). When I called up today around 5:00 PM, the customer care executive told me that Airtel tried to contact me but my contact number was not reachable. This is absolutely baseless excuse because my number is a business number which is available 24x7. Instead, this excuse on the part of the Airtel executive would put double shame on the Airtel as my mobile number is Airtel’s. When I requested to transfer my call to higher-ups, he requested me to hold on-line and made me to wait for 7-10 minutes but no one replied afterwards.

I expect that the Airtel would act immediately and provide me the connection within 24 hours. Further, I request the consumer forum and the TRAI to look into the matter and take necessary action in this connection.



Sincerely,

Nirmal Kumar Dubey
Mob No. [protected]

Please find below the irresponsible/different replies given by the company. I'm very much affected. So, pl help me to solve the problem and also to recover money loss.

Dear Customer,

We understand from your previous e-mail, expressing concern regarding wrong call charge for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that, your plan has been changed as per the recharge made on[protected].

We request you to find the below mentioned current tariff plan for your for your airtel mobile number.

Local call charges:

airtel to airtel - 0.01 paise / second
airtel to Other mobile - 0.02 paise / second

STD call charges:

airtel to airtel - 0.01 paise / second
airtel to Other mobile - 0.02 paise / second

All Local and National SMS at 1/- Re.

SMS International:

SMS - Rs. 5/ SMS

Wrong Call Charge:

To address your current concern, we have raised a complaint regarding the wrong call charge with the relevant team.

For your reference, the Unique Service Request number is [protected].

Our team will be contacting you by[protected] with an update on the issue.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Bhavana M
Customer Care
Bharti Airtel Limited


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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 06/09/2011 12:14:39 PM
Subject: Re: [protected] [|BAL|Qrc[protected]|]

Dear Sir,

Thank you for your prompt and satisfactory reply. But again I found yesterday
(05/09/11) the call rates were ridiculous. Pl compare the tariff plan you
promised through this email and actual rates cut for every call / minute. When
I contacted customer care again they give reply beat around the bush. Pl
ensure the actual tariff plan is followed in future or else I'll have to
approach consumer forum. waiting for your early reply,Dear Sir,



On Fri, Sep 2, 2011 at 7:58 PM, <[protected]@in.airtel.com> wrote:
Dear Customer,

Ref: Email dated 02/09/2011, expressing concern regarding change in the tariff
plan for your airtel mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that after the compleat verification there is no
tariff plan change found in your account.

We request you to find the below mentioned current tariff plan for your for
your airtel mobile number.

Local call charges:

airtel to airtel - 50 paise / minute
airtel to Other mobile - 50 paise / minute
Landline - 50 paise / minute

Local SMS charges:

airtel to airtel - Rs.50 / SMS
airtel to Other mobile - Rs.50 / SMS

STD call charges:

airtel to airtel - 50 paise / minute
airtel to Other mobile - 50 paise / minute
Landline - 50 paise / minute

STD SMS Charges:

airtel to airtel - Rs.50 / SMS
airtel to Other mobile - Rs.50 / SMS

SMS International

SMS - Rs. 5/ SMS

Also, we would like to inform you that 1st Min of the Day will be charged as
Re.1/- (Its Re 1 whether the 1st min is Local / STD / community call) - 1st SMS
of the day will be charged as Rs.1/- and 200 SMS Free Daily. After that SMS @
50P.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Bhavana M
Customer Care
Bharti Airtel Limited


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[protected]



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/09/2011 03:59:20 PM
Subject: [protected]

Dear Sir,
I have been an airtel customer since last year. As there had been no problem
in your service I was a satisfied customer of your company. But, of late, I
observed that many times some or other VAS is activated without my permission
in my account. Most of the times I noticed them and got it reversed from your
customer care after great struggles. So, somehow that activity is stopped now
but other route is followed. i.e, without any intimation the call tariff has
been changed. For every call, it is charged 1 rupee for first minute and 50
paise for every subsequent minutes. When I querried in customer care there was
no satisfaction reply.

So, I want either my old plan should be allowed to continue or I don't have
any other option of switching over to other service provider. Thank you and
waiting for your response.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

i have requested to move my mobile number [protected] from AIRCEL to AIRTEL . I got new SIM card from AIRTEL Dealer two months back(June 28th) but till toady it not activated when every i am asking the details about this dealer tolds check n tell the status but not giving any update

I can contact another dealer and get the connection easly but I want to know AIRTEL have enough customer now so they dont need any more new customers . Can you please explain this .

My mobile number is [protected] you can cotact me in the number

I am a Airtel digital TV SD subscriber with customer id:[protected].
I received a call from airtel executive that Airtel has upgraded satellite and satellite settings need to be changed on my STB and Dish Antenna. On 20-Aug-2011 Mr. Ramesh(Mobile: [protected]) from Airtel came to change satellite setting and due to some reason he was not gaining proper signals when he changed dish antenna orientation to new satellite direction.
...

Im trying to track this consignment number for a while and today I got a status update from overnite courier express that the consignment is HELD with BHARTHI AIRTEL itself.
Do you people have any concern for your customer? If you are not going to give me back the money tell me upfront but don’t involve in these cheap activities.
Its been 3 months im following up [atleast 30+ phone calls and 20+ e-mails] with airtel for a refund cheque and aren’t you guys ashamed for the kind of work you r doing?

You guys are not returning the cheque back properly, I asked many times that I can come and collect the cheque and you said there is no such policy? What the heck should I do, when you are not giving the money and when you are not permitting me to come and collect as well. Are you guys going nuts?

Arun.

From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Tuesday, September 06, 2011 4:27 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Dear Mr. Arun,
Warm greetings from airtel Telemedia Services.
We regret for the delay in responding your e-mail.
With reference to your e-mail dated 29-Aug-2011, you have expressed concern regarding Refund for your airtel SEF number TBLR242792.
This is to inform you that your refund amount has been dispatched with the following details:-
Cheque Number: 187970, Cheque dated: 26/08/2011, Cheque amount: 999, Bank: HDFC Bank, Consignment number: [protected], Courier Name: overnite courier express.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Disclaimer:
Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at [protected]@airtel.in.
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.[protected]@airtel.in.
If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.[protected]@airtel.in or you may call at 080 ¿ 41115201 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services



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[protected]Original Message[protected]
From: aruns.[protected]@thomsonreuters.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 29/08/2011 07:25:48 PM
Subject: RE: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Any update on this? Let me know if you will refund the money or not?



From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Thursday, August 25, 2011 6:14 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]



Dear Mr. Arun,

Warm greetings from airtel Telemedia Services.

We regret for the delay in responding to your e-mail.

With reference to your e-mail dated 19-Aug-2011, you have expressed concern
regarding Delay in Refund for your airtel Subscriber Form TBLR242792.

This is to inform you that your concern has already been forward to our
relevant team to process further action.

Please accept our sincere apologies for the inconvenience caused. We value the
relationship built with you and trust that one odd, unfortunate incident will
not come in the way of this association. We would like to reiterate that we
share your anguish and have taken adequate action to ensure the non-occurrence
of the same in future.

Disclaimer:

Please feel free to speak to our call center executive on 121 (queries) and 198
(complaints or requests). You may also email us at [protected]@airtel.in.

If your requests or complaints are still unresolved, you may get in touch with
our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to
Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may
send an email at appellate.[protected]@airtel.in or you may call at 080 -
41115201 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services



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[protected]Original Message[protected]
From: aruns.[protected]@thomsonreuters.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 19/08/2011 02:19:25 PM
Subject: RE: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Do you have any update on this issue?

It¿s been many months I have been following up for the refund? Many complaints
logged and all I have so far got is some reference number or complaint numbers
that just gets renewed everytime.

What¿s the real problem? Can you reply me with the reason on why this is so
taking so much time?



Thanks,

Arun.





From:appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Sunday, August 14, 2011 12:36 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]



Dear Mr. Arun,



Warm greetings from airtel Telemedia Services.



We regret for the delay in responding to your e-mail.



With reference to your e-mail dated 06-Aug-2011, you have expressed your

concern regarding Refund of the Subscriber enrollment form TBLR242792.



Further to your below e-mail, this is to inform you that, your concern

regarding the refund has been registered with us with the reference number

1923190 and it would be addressed
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

COMPLAINT NO-C3GSP-[protected]

AIRTEL 3G - NOT USE:NOT ACTIVATED BUT AMT RS 99 DEDUCT

I am struggling to get to activate 3G signals in my (Mobile No. [protected]) I have request to activate 3G on 29 Aug 2011 but the amount Rs 99/- is less from my balance and i don't get 3G signals. Do you think is this FUNNY? I made many calls to the customer care number...BUT no one is helped me to get activated the 3g connection. Its all about change in system in terms of CUSTOMER RELATIONSHIP. Now a days no one bothered to take care customer complaints as like earlier. I can not see any senior people/representatives to handle the calls in their major offices in DELHI NCR. As a customer dont have any option to satisfy with their calls. I have four mobiles using airtel number .I shall wait for 9 SEP 2011 if the problem still exists i shall shift to other service provider
Please do needful.

Regards
Mohd Umar Saifi
+91 [protected]

Hi,

I am Maheshwar. I have Taken the Airtel sim around 2 months Back.
Till Last Night i.e [protected] my sim was working and I had incoming and outgoing calls.
Suddenly morning[protected] sim became invalid Sim.
I had a conversation with Airtel Customer care executive and supervisor (ragavendra). They are saying Sim became free sim but unable to say why it became like that and asking me to visit Airtel Office Unnecessarily.
Date & Time of call to customer care :[protected]:00 Am .
I am Complaining Regard Loss of Time and Loss regarding Important Calls.

Regards,
Maheshwar.
[protected]

For the past 3 months I am fighting with AIRTEL for charging me by cheating for internet usage. Below is the mail trail to AIRTEL. Their executive has made a mistake in entering the scheme for internet usage for which AIRTEL is billing me. When i pointed it out the first time, AIRTEL reversed the charges accepting the fact the scheme was indeed in force. But the next time ie now, AIRTEL has first refused to accept its executives mistake (I have given transaction ID, executive name and time of conversation and sate details) and moreover barred my outgoing in an effort to arm-twist me into paying their cheating charges. I REFUSE. can any one help???

Corruption and "dadagiri" we Indians have to face every day in our lives.......

How many unsuspecting customers are fleeced by AIRTEL every day this way?


[protected]Original Message[protected]
From: soumo.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 27/08/2011 01:09:54 PM
Subject: Re: REGARDING YOUR AIRTEL MOBILE NUMBER-[protected] [|BAL|Qrc[protected]|]

This is the last I heard from you guys...no reply after Aug 5th - today is 26th
....20 days o[censored]ter silence.

Have my case been resolved or is Airtel adamant and proud of its corrupt
practices of fleecing the customer.

Need to resolve this matter at the earliest as I am, UNLIKE AIRTEL, an honest
person and wish to pay my HONEST dues on time.


On Sat, Aug 6, 2011 at 11:19 AM, Soumo Chatterjee
wrote:
As per your suggestion, I have been writing for assistance for the past month
or so...but in vain. Though you claim o assist me, there has been no assistance
at all, only adamant blatant disservice bordering on fleecing the customer.

do I have to reiterate my position again - I will not agree to pay for the
mistake of airtel regarding the internet usage amount charged for 5th June as I
had clearly and repeatedly instructed in all my conversations with airtel that
the Rs.98/- plan be activated and Kept activated at all times, why should i pay
for the FOC gprs charges in such a case.

please note and take cognizance of the customer's complaint and your human
error or your system error - which ever it may be.



On Fri, Aug 5, 2011 at 12:48 PM, <[protected]@in.airtel.com>wrote:


Dear Customer,

Ref: Email dated[protected], mentioning your concern about gprs charges levied
on bill dated[protected] for your Airtel Mobile number [protected].

Thank you for your email to Airtel and the opportunity to assist you.

We would like to inform you that, you have activated GPRS FOC @ 30p / 20Kb on
[protected], the same was deactivated on[protected] and you have activated 2 GB
GPRS Free @20KB/30Ps on the same date[protected].

We wish to inform you that, on the particalar date[protected] you have been
charged according to the plan GPRS FOC @ 30p / 20Kb.

We hope that this response has addressed your query suitably.

Please do write in for further assistance.



Yours Sincerely,
RENJITH R
Customer Care
Bharti Airtel Limited



[protected]Original Message[protected]
From: soumo.[protected]@gmail.com
To: [protected]@in.airtel.com
Cc: [protected]@airtel.in
Sent: 04/08/2011 06:04:43 PM
Subject: Re: Regarding Your Airtel Mobile Number-[protected]

I have again rechecked my previous bill. The ridiculous and unacceptable
charges for internet usage is for the period - one day only - 5th June.

And that is exactly why i am disputing the charges as my scheme for 98/- GPRS
was SUPPOSED to be active all the while - who has authorized for the pack to be
deactivated? why was the pack deactivated? I am 100% sure that i had on NO
OCCASION deactivated the pack, it is a blatant mistake from some Airtel
operation guy - why am i to pay for your careless attitudes and apathy? If you
have made a mistake from your end - accept it and reverse the charges
immediately.

There is no point in pushing me any further to pay for the mistake your team
has committed.

Hope this is amply clear to you.

Guess someone authoritative and honest person in Airtel need to intervene and
resol



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[Available] Soumo Chatterjee to airtelpresence, airtelpresence, sbm, 121

show details Aug 31 (7 days ago)

What you are refusing to accept is that I am not BEGGING for these piecemeal discounts..its not the money that matters - I refuse to accept to be cheated! Your discount of 164/- earlier and 250/- now is of no meaning to me, rather its an insult and I see it as a tactic to digress from the main topic of dispute.

As stated in your reply, GPRS FOC @ 30p / 20Kb has been charged on he 5th June wherein 2 GB GPRS Free was activated earlier and was to be in CONTINUOUS FORCE.

MY question is - WHO DEACTIVATED THIS SCHEME without my consent???
WHY SHOULD I PAY FOR THE MISCHIEF / ERROR OF AN AIRTEL EMPLOYEE wh disconnects and reactivatess my account.

Moreover, what you guys are typing or doing at the isolated call centres is not known to me - the customer. How can I be charged and expected to pay you with the outcome of such an event???

Any such changes which wil effect the billing or service of a custometr MUST ONLY BE ACCEPTED on SMS or written email. I and led to distrust your call centre execs who seem to be dishonest and scheming and hence REFUSE to pay for the error on your part.

PERIOD.
--
Soumo Chatterjee
Mumbai
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[Available] Soumo Chatterjee to 121, airtelpresence, airtelpresence, sbm

show details Sep 6 (1 day ago)

Dear Airtel,

After much persuation over the phone ( through 888 at your airtel Realtion centre at Vashi) I have got the details of what was supposed to be YOUR JOB - found the culprit for my dispute.

Interaction No[protected], exec Ganesh Ashok on 27th April 2011 at 5.44 pm. On this occassion I has specifically asked for the 98/- scheme to be activated but the at AIRTEL had activated the 0 rental scheme. Or maybe he is so instructed by Airtel bosses to increase billing o[censored]nsuspecting customers........

Nevertheless, I was billed for Rs.962.70 in my bill dated 03-Jun-2011. This bill reached me on the email on 6th June-2011. when I had raised a dispute on this amount, a cancellation of the charges was promptly done. On this occasion also, I had demanded that the 98/- scheme remain activated, which is shown in YOUR RECORDS as being activated fromthat day onwards.

However on June 5th I was again charged for the internet usage under 0 rental scheme. When I again raised the dispute, i was offered discounts of 164/- and then 250/- to pacify the irate customer.

Further, in a show of complete insensitivity and utter arm-twisting attitude, my outgoing has been barred. What prompt your guys at AIRTEL to think that you can very well cheat a customer and then force him to pay the unreasonable amount as per your whims and fancies???

In my 4 years with Airtel al my bills are paid well before the due date. Now this unresolved dispute is a very annoying experience. either i get a justified resolution immediately, or I am seriously considering porting the number to another - more sane - operator.Currently I have discontinued the internet 98/- package yesterday through an SMS.

Your early decision is awaited.

Soumo Chatterjee
- Show quoted text -
--
Soumo Chatterjee
Mumbai
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[Available] Soumo Chatterjee to 121, airtelpresence, airtelpresence, sbm

show details 10:45 AM (3 minutes ago)

its now 2 days from my last complain............ while i am assured of an reply withing 24 hrs - this time airtel is conspicuously quite....

ALSO - how can you stop my outgoing while a bill is in dispute???? and not resolved by your team? Second, how can the case be CLOSED by your executive while I am still writing to you abt the same complaint. Can you guys just act on your fanciful whims and harass the customer? Do you people really think that we will not take this matter to law and consumer courts due to your arrogant behaviour?

have some common sense to resolve the mater when its clear that its your executives fault. Take whatever action against the error, why should the customer suffer?

This customer REFUSES to be cheated by your system. And I will also discontinue your services. Moreover this case will be taken to the PRESS also with a record of all these email and telephonic conversations as evidence.

Please note you have only 48 hrs to redeem your respect.
- Show quoted text -
--
Soumo Chatterjee
Mumbai