Airtel Complaints & Reviews

Yesterday i called airtel dth to activate channel 227 which is star cricket.. and the customer care rep told me that its available in a package only which has espn, star cricket and star sports and it would cost about 45 rs per month.. i told him to activate it and he said it would take 30mins and i got a message that ESPN Top up has been activated.. now i get only espn.. i need star cricket.. my customer id is [protected]... this is frustrating...

Dear Sir

I am using the mobile number [protected] with airtel.... I recently converted my
prepaid connection to HCL CUG PLAN Post paid on 12.09.2011... by the time I
have given my address proof of my home rental agreement..

After 3 days one executive called me from airtel and conformed my plans and
address proof...now my OUTGOING calls BARDED WITHOUT any information..

When I called to your customer care they said my address proof not submitted
properly... and I have to resubmit it again... why I have to do the work for
your airtel peoples for their mistakes...
How they conform my address proof when the welcome call I received.

They visited my office on 19-sep-2011 for address verification without
contacting me how they completed the verification... 9 days over from the date
of verification as per your executive told...up to this 9 days what they did
for my number ..Without making not even a single call to my number.

This is not a individual customer place...it¿s a corporate office and we have a
separate use of mobile numbers... we need to maintain our mobile in active
condition all the time...if your peoples doing like this means what shall we
do...

Already I complained lot of times and I have made a action to switch over to
some other network ... after your executives convinced me I have switched over
to post paid CUG plan...


AFTER THIS I RECEVIED ONE MAIL STATING THE SAME ANSWER TO RESUBMIT THE DOCUMENTS ..AND I CONTACTED ...AIRTEL NODEL OFFICER AND APPELATE OFFICER...THEY SAID
NO NEED TO CONTACT CUSTOMER FOR ADDRESS VERIFICATION..WE CAN DO IT WITH ANY ONE FROM MY COMPANY...HOW THE PEOPLES WILL KNOW ABOUT ALL... HOW THE AIRTEL GUY DONE A VERIFICATION WITH OUT CONTACTING ME...

No one has given proper response to my query...

I complained to 198 - they said address proof not submitted
Nodal officer told that---- address proof verification is wrong----- after 6 hours she sends a mail.
Appellate officer was told---- Subscriber enrolment from not received......

Whom I have to believe.... all those executives are given different type of answers... and finally appellate officer asked me to contact my local airtel executive...

Without contacting me or my company peoples they are saying that address verification completed.... how can I believe the peoples if their giving different type of answers for the single problem.
Most valuable thing I found from your executive response is.... there is no use of calling them... better we can contact local peoples from your dealer... or

Better change the network to some other company.



I need to activate my OUTGOING immediately..do the needful immediately.

i called to airtel customer care 198 free numer for ask about my message booster details from my no...he is not told correct information .then he called me from another number that number is ([protected])that excutive blakmailed me " he said i disconnected your number and he used bad words .then he sent more than 25 message to me ...all are same messages
company: airtel
date :26.09.2011
time of call: 7.55 pm to 8.5 pm
callinng from: [protected](airtel customercare
my no: [protected]
please take action against him

I am getting average speed of 2-3 kbps here. i am using Samsung GT-S5620 handset. The gprs speed is very poor. I complained 10-12 time to customer care. but these persons are just showing their blank faces and also doing nothing. Is this your services. day by day the speed is decreasing. I don't know what you are planning. But I you are loosing your customers.

Respected Sir,

MJ BUILDVEST (P) LTD
LAND LINE NO.[protected]
ACCOUNT NO.[protected]

ADDRESS: -
6, SUKH CHAIN MARG
DLF PHASE-1
GURGAON-122002

I request you to just disconnect my land line connection[protected] form today. i don't want to use it any more i shall be very thankful to you for the same.
my last payment has been deposited by me Rs. 550 by cheque.
if further any bill is generated by your company i will not pay any amount.
So again i request to you just disconnect my land line connection.

Thank you.

Munish Jain
[protected]
[protected]@HOTMAIL.COM

Annoying HungamaClub Alerts from Bharti Airtel AD-54321
I get this ANNOYING SMS EVERY WEEK.

"You have been renewed for HungamaClub subscription service from Airtel. You have been charged Rs10. latest games http://gclub.in browsing @30p/20 kb "

I have not requested such type of service from airtel. I checked my balance is deducted Rs 10.

I have an Airtel prepaid connection. I recharged my mobile with Rs 98 internet GPRS plan. But the speed is too slow. I specially purchased a new android phone for keeping mysel[censored]pdated with stock market movements but the gprs is too slow to support any software I install to give me share price quotes. Even google is not opened sometimes to browse anything. To my surprise the GPRS runs much better after 10 PM or so as compared to before that. I tried calling the customer care but they are unable to help. My mobile number is [protected]
Thanks

I have been receiving calls from an unknown caller. His no. is [protected] and mine is [protected].

Reversal of payment made of Rs 1590
Sir
I have made request to Airtel DTH services for a new connection by sending my mobile no. and got immediate response that some one will contact me before 3 PM. And got a cal from Mata Prasad landline no. [protected] for the connection at next day befor 2 o'clock. He asked me how I am going to make payment on line or cash. If I want to make payment cash he will send his agent to collect the same. I told him to call me after half an hour and asked me to be online as he is sending email with details of payment site connection. At 3.30 PM got a call and I made the payment. Mr.Mata email is also written below for reference.

I had made the payment as detailed below and not received ID so far. You
are requested to send me ID number and want to know whether made the payment
to the right person.




similar stories of fraud for your ready reference below . You are requested to block that fraud portal of payment and if possible payment released to this may revert back.http://offers.connectindia.in/checkout.htm



w r
Rajesh Kumar Jha
[protected]
Dwarka
New Delhi




On Thu, Sep 22, 2011 at 3:35 PM, Mata Prasad <mata.[protected]@vriti-interactive.com> wrote:










Dear Sir

Here Are The On line Payment Link:- Rs 1590 economy sport pack 2month free 250 cash back


Payment Link









http://connectindia.in/checkout.htm





choose Bill Desk for credit card and

CC Avenue for Debit Card, Net banking, Itz Card,American Express
(citi bank secured services)

Product ID is 8025



after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.



--

Thanks & Regards

Mata Prasad
Airtel Online Sales
connectindia.in
Fax:[protected]
E-mail:mata.[protected]@vriti-interactive.com
Buy Airtel DTH HD with 5 times better picture quality






--

Thanks & Regards

Mata Prasad
Airtel Online Sales
connectindia.in
Fax:[protected]
E-mail:mata.[protected]@vriti-interactive.com



Hi

Dear Sir your payment has done
instillation will be done 24 to 48 Hours
(working Hours)

Sir this is maximum time your instillation will
be ASAP...





Hi

Dear sir
These are the name of channels-
Sir that time is maximum..


Economy Sports Pack - SPORTS SPECIAL
154 Channels + 2 Interactive Services
Get any 1 FREE Regional Pack mentioned below
Punjabi Plus Pack - ETC Punjabi , Zee Punjabi, PTC Chakde
Marathi1 Pack - Zee Marathi and Saam TV
Bengali Pack - Star Ananda, Star Jalsha, Zee Bengali, Sangeet Bangla
Chattisgarh Pack - Zee 24 Ghante CG
North East Pack - DY365, Rang, GOD TV
Orissa Pack - Tarang, Tarang Music, Prarthana TV
Paras pack- Paras
Bhojpuri pack – MagikTV
Additional Info
Also includes 4 PPV (Pay Per View) Movie Channels. Customers to pay separately for this
Includes 6 games - Break Up of Free and Paid Games can be changed without prior notice.
Channel count includes 8 Widgets, 6 Games and Help Services
Customers to pay separately for paid games
FREE installation
Cashback offer is valid only on website, internet and call center
Channels (154 Channels + 2 Interactive Services)
Business News( 4)

CNBC AWAAZCNBC TV18ET NOWNDTV PROFIT
Entertainment( 43)

STAR PLUSSTAR UTSAVSTAR ONEZOOM
ZEE TVPTC PUNJABIDD KASHMIRIOTV
STAR MAJHAKAIRALI TVKALAINGAR TVSTAR VIJAY
DD BharatiDD Lok SabhaSonySAB
ColorsSAHARA ONEDD Rajya SabhaDD Podhigai
DD ChandanaStar PravahNepal OneDD Sahyadri
MahuaMi MarathiDD PunjabiDD Oriya
DD GujaratiUTV BINDASSSirippoliKasthuri
Makkal TVHome Shop 18DD NEChardikala Time TV
Jaya MaxKAIRALI WERUPASHI BANGLAPOLIMER
IMAGINE TVDD NATIONALAsianet Suvarna
Games( 6)

GAMES 1GAMES 2GAMES 3GAMES 4
GAMES 5GAMES 6
HELP( 1)
HELP CHANNEL

Infotainment( 14)

ANIMAL PLANETDD GYAN DARSHANDISCOVERYFOX HISTORY
NATIONAL GEOGRAPHIC CHANNELWHATs ON AIRTELWIDGETS 1WIDGETS 2
WIDGETS 3WIDGETS 4WIDGETS 5WIDGETS 6
WIDGETS 7WIDGETS 8
Kids( 5)

ANIMAXDISNEYHUNGAMA TVNICK
TOON DISNEY
Lifestyle( 1)
FASHION TV

Movies( 10)

AIRTEL MOVIES 1AIRTEL MOVIES 2Channel 8ENTERR 10
SAHARA FILMYSET MAXSTAR GOLDUTV ACTION
UTV HINDI MOVIESZEE CINEMA
Music( 7)

9X MUSICB4U MUSICCHANNEL VE 24
MASTIIMH1MTV
News( 31)

24 GHANTATV9 KANNADAETV 2INDIA TV
MANORAMA NEWSNDTV INDIANDTV 24x7HEADLINES TODAY
TIMES NOWCNN IBNIBN 7STAR NEWS
DD NewsETV BiharAAJ TAKETV Rajasthan
News24PTC NewsNTVNews Live
TV9 GujaratiINDIA NEWSAsianet NewsIndiavision
CNEB NewsIBN LokmatETV MPTotal TV
RUSSIA TODAYDAY AND NIGHT NEWSLIVE INDIA
Regional( 19)

DD UrduETV BanglaETV OriyaETV Urdu
ETV KannadaETV MarathiETV GujratiAkash Bangla
Jaya PlusNE TVIsaiaruviJAYA TV
TV9 TeluguETV UPDD BanglaAmrita TV
ETV TELUGUDD MALYALAMSVBC
Religious Channels( 6)

AASTHAANGEL TVMH1 SHRADHASANSKAR
SHALOMSubhavaartha
Sports( 7)

DD SPORTSESPNSTAR CRICKETSTAR SPORTS
TEN ACTION PLUS (ZEE SPORTS)TEN CRICKETTEN SPORTS
iTV Services(2)
iAstroiNews

--

Thanks & Regards

Mata Prasad
Airtel Online Sales
connectindia.in
Fax:[protected]
E-mail:mata.[protected]@vriti-interactive.com
Buy Airtel DTH HD with 5 times better picture quality

Reply ForwardReply by chat to Mata

I was using Airtel telecom no. [protected].
I had activated a STD pack worth rs. 25, in which call charges are 1.2 rs/3 min on 30 Aug.
the pack is valid for 30 days i.e upto 28 sep but they deactivated the same on 24th sep only and when i contacted customer care the executive was not aware of any such package when i told him that i'm using it from last 3 weeks and charged accordingly then he said we will resolve ur issue on 28 sep... the day when the pack expires...rediculous
The same thing repeated earlier also. In the month of May, pack activated on 27.04.2011 and supposed to expire on 26.05.2011 but they deactivated it 19.05.2011 and giving the explaination that u have not any such plan in your plan when i told that i have confirmation message regarding the pack then they said we are looking after it about a month it happened.
i had also visited Airtel relationship centre regarding this but all in vain. they just looted the people.

Sir/Madam...

Airtel service has been so pathetic nowadays..... Till now 3G is not activated for my airtel number([protected]). I have been trying to activate 3G for more than a month, but still unsuccessful I complaint to cc several times. They are telling it will be activated in another 4hrs every time!!! (30 days have gone since i made my first request)) but no use...Now am planning to move to other network if the issue was not solved in another week...

Calls to 198 for me is blocked...

Airtel has installed a Mobile Tower at Raheja Vihar Powai Chandivli Mumbai on the terrace of a building called Golden Rays which poses a great health hazard not only to the occupants of the building but also to those who reside within 300 mts viz Sunset co op hsg society Immediate action should be taken to dismantle the installation which poses a tremendous health hazard and has been installed by the Company which is in gross violation of security normsl and exhibits scant regard by the company towards public health

Dear concern,
I (Mahendra singh), is a regular user of Airtel prepaid Mobile services ,before 1 month i have taken the airtel prepaid SIM , that's no. is [protected], and suddenly after one month without any intimatioin call company has disconnect my call services, and i got a sms that TRAI has stop my services due to the reason of "my address is not correct.
than i have contact to customer care , but not got the solution , pls solve my problem and do start my connection immediatly.
I am facing the big problem pls do start this number soon.

Name:- Mahlendra singh
Mobile no:- [protected]
Address:- H-374,GALI NO. 2, DHAWARI, SATNA

Thanks & Regds
Mahendra

Hi consumer complaints team,
This is Mr. Mohamed Owaizce has a complaint against Airtel that i have put a complaint on Airtel website and got the returned e-mail to make a complaint on this website. Sir my request was to activate my Airtel prepaid
no.[protected] because I cannot be in thier office due to my job in
gulf country (Saudi Arabia) and the outgoing call statement (from January 2011 to April 2011) because same call I made before going to gulf which is very important to me to get it. It could be possible by your help and support and for the purchase fo the above mentioned no. i have given my photo ID proof my Indian Driving licence D.L. No. : TN65 [protected] for your verification.
So kindly please do the needful on the soonest possible time
Awaiting for a good news from your end.
Thanking you
owaice

I have shifted my residence within the same city and raised a request for transfer of service to the new location where it is completely feasible and the neighbour at next door has AirTel connection as well.
Requested Date: 19-AUG-2011
Re-Registered this request: 26-AUG-2011
Status: No update on when the transfer is going to be made.
Today: 25-SEP-2011
Mode of Contact: Email ([protected]@airtel.in)

The customer care is only paid to respond to emails with an automated template that has minimum details to be filled in. No specific questions get answered, even though its asked over and over again. Deadlines put forward by themselves are never adhered to. All the details are attached as a document for reference.

I am not sure how to take this forward and what is their escalation procedures. To add to the woes, BSNL does not provide service in that area as well. So there is no alternate option. Been without a landline for over a month in a new place for no reason.

Pls unsubscribe from gclub.in/ea
I have not subscribed for this website, but deduction is made without my knowledge.
My number is [protected].
I have lot of problem such like this amount deduction.

I had bought an airtel post-paid number somewhere in Dec 2010 or Jan 2011.
As i was not receiving a proper signal in my room or say the network signals
were inconsistent, I had raised a request for the same. My complaint id is
35146334. I was promised that I will be receiving conformation about improving
the signal strength in my area on my other no.
Secondly, I was told that the current bill amount will be debited from my
account as soon the signal is proper and i start using airtel services.

Nothing of this happened, no confirmation from airtel side.

But, today a lady calls up in the morning. Her name is Shweta Patil and she
claims that she sits in Airtel Head Office (as told by her).
Trust me, she was so rude talking and claiming that I have to pay 845 INR
something to Airtel in spite of me telling her that i had raised a request for
network not proper long time back. But, she told me that customer care
knows little. She was even suggesting me that i should do a settlement by
paying 500 INR, else she would be sending some letter. It was the rudest
conversation, i had in 25 years.

After this, I call airtel customer care, the customer care official told me that
my bill is 184 INR. Also, he told me that the complaint number i had got last
time does not exist. He gave me a new id. 39776139, for the same.

This is the case with so many customers.
I am also one of thier victim.
Automatically some value added service like hello tunes or LKD starts and on contacting airtel people tell that you have sent the message for activation.

On arguing sometimes they refund your amount and in some cases they do not.

My present case is that they activated my LKD service automaticaly few days back. I sent the message for unsubscribing after lot of argument. LKD service got deactivated at 10:49 AM on 25/09/2011 again I received a message at 13:23 on the same day that they have renewed my LKD service for Rs. 10/-.

Now can anybody suggest what to do with this case?

Manish Jhangani

Dear Sir,

This is continuation of my earlier complain on 11th sep 2011, where i have written about activation of CRI service by Airtel. After my complain they stop the service but they activated again on 24th sept 2011 and reduced Rs 5/ from my account. Please do the needfull and help me in finding permanent solution.

With regards
Prabhakar
Mobile: [protected]

HI,
I'am really upset with the new rule which is applied to all Telecom provider which is limiting the outgoing sms's too 100 per day only which very in convenient to pepole like me who love and live too be in touch with his family and friends... i pay for that then why you people are stopping my right, its realy uncomfortable... i highly oppose it... please do something regarding the same