Airtel Complaints & Reviews

my name is Sivaramakrishnan.V. residing at tiruchirapalli. I had one post paid cell connection from bharati airtel ltd., the number is [protected]. I surrender the sim card and clear all the outstanding amount as on[protected] at their AERO CONNECT- Airtel Relationship Centre situated at 17, Royal Road, Cantonment Trichy-1 vide receipt number 55373. I use this connection since 2003. I made a deposit of Rs. 500/-

Till this date every month the company sent bill to pay usage charges. I have already surrender my sim card. They didn't refund the deposit.

Regards. Pl do the needful

I’m Atul Gupta, resident of C-371B Sushant Lok Phase – 1 , Gurgaon, Haryana. I bought a new airtel sim with lifetime validity yesterday from a shopkeeper at Vyapar Kendra in Sushant Lok Phase – 1. His shop number is GF – 78.
He charged me Rs. 100 for a Rs. 25 sim and another Rs. 100 for a Rs. 100 recharge. I asked for a bill for this, but he refused to give it. Similar is the case with most of the shopkeepers in the same market. They are practicing black marketing of mobile sim cards. When I told that shopkeeper that I will lodge a complaint against him, he replied that go wherever you want to go. Such is the condition for customers.

Kindly, look into the matter as these kind of things are creating lot of troubles to the customers and left us with no other option.

Aitel giving us the services of IP TV, Borad band service and Land line (under one single bill). We have paid their last bill as demanded by the Air tel and my e-Receipt no.[protected] dated 10/07/2011depostied on 10/07/2011 at 12.42 p.m. throug Manoj Communication-Rohini for the Bill period 05/06/11 to 04/07/11 (Rs.1550/-) and previous 05/05/11 to 04/06/11 (Rs.1367/-). But even after the above payment they continuesly called on our land line and we get the recorded statement which state that the bill is pending for the above period. I called up their customer help desks on 14th July,2011 and he confirmed that they received all the payment and nothing is pending and asked me to ignore the recorded land line calls. But, today again we got a call from their land line number 91 [protected] and they again said that amount is still pending. I herewith request to investigate the case and an immediate appology from their concerned officer. Otherwise I have not option but to approach the appropriate foroum.

Looking forward for your intervention and resolution on the above.

Thanks

Poonam Mahajan
Advocate- High Court
[protected]

I ordered airtel dth for my home by paying Rs.2440 as subscription fee through Airtel IVR system. Transaction ID for the purchase is 16101172. I made the payment through IVR on 16-Jul-2011 - Saturday and the customer representative committed saying that the installation will be done on the same day or the next day 17-Jul-2011 - Sunday before i made the payment through IVR. Once i made the payment, their total attitude towards the customer has changed in really a bad way. Airtel Technician didnt turn up that day (Saturaday). When i called Airtel Sales department on Sunday, they made me wait for half an hour in phone that too not connecting back again. I had to hang up the phone since no one turned up. This happened all the three times when i called the customer service. Finally frustrated when i called the fourth time, i told the representative to cancel the order since i am not getting proper response and all false commitment are given only to get the money from the customer. They are seeing customer as only money making machine and they are not ready to provide quality service for the money they get. Finally the representative told since it is sunday they cant send the technician as everyone are on holiday. Agreed. But he also told that they will come Monday by 9 AM. It is 12 PM today when i am writing this , I have already called Airtel Sales Department 2 times, everytime they get the Customer Name and Transaction id and they will tell the Technician will call in another 15 minutes but only to wait becoming a fool. I am totally annoyed the way the representative speaks with some attitude as if he will provide the service only if he feels like doing it and treating the customer like stray dog. What kind of attitude is this??? Unbelievable!!! Telecom giant like Airtel allowing its representative to treat customers like this.

I have already developed disrepute towards Airtel before i have started using it . I will be happy if they will cancel my order. I even tried doing it and asked information for it from the representative and i didnt get any proper response. This attitude of the representative is totally condemned and Airtel should take immediate actions on its representative from such action. I can remember one such representative name - Rajesh. I am writing this spending my time just to educate people and let know the concerned person that
'Be diligent towards Customer Needs'.

Hope this will draw from positive response with a belief that Customers are always valued!


Thanks,
Suriya

I am using a airtel mobile connection and my mobile number is [protected] and i am able so send messages.They are not getting delivered to the other person and i am also not receiving the messages on time getting messages after 2 days or so.

Sir
I am Kabiranjan Mahato Living at Jhargram, Got a Missed call at 8.47 am today 18/07/2011, from [protected]. Pls go through this, I dont know this number and I dont know any body who live in Pakistan. pls go through this ......... and pls inform who call this rubbish missed calls.

thanking you

Kabiranjan Mahato [protected]

Dear sir,
I (Yogeshwar kumar dubey) was working with om infrastructure sdsa of bharti airtel ltd from last 18 months, he has deducted the salary and says that he has cut tds and deposit but till date he has not given me tds certificate it happen all employee in which working this organisation...
so pls sir give me suggestion that what we will do....
my email [protected]@yahoo.co.in

I had purchased "Airtel Digital TV with HD" online from Airtel website on 8th Jul'11.
Customer ID given to me is [protected].
More than One week is gone by and No setup box is delivered yet. No technician has turned up for installation. There is absolutly no action from Airtel.

Every time I call your customer care, I get a different answer. See the responses below::-

"You 'll SURELY get your connection on 12th Jul 2011 before 9 a.m."
(((Nobody turned up)))

"Please don't do anything except to have patience. We are forwarding you complaint to concerned department through mail."
(((My mail id is not kept in loop. I am not even sure if any such mail was shot))))

"You 'll SURELY get your connection on 15th Jul 2011 before 9 a.m. Please take technicians mobile-number to further co-ordinate."
(((On dialling given number, it says - "Idea service to this number has been Revoked". ))))

"Your booking was done on 13th July 2011"
(((Better Check the date of online transaction))))

"The number you have called i.e. Airtel digital TV Customer Care does not handle such complaints. Please contact us through mail."
(((If so, then why this is not been said each time we call Airtel digital TV Customer Care. Sometimes you give information, other times you dont)))))
Every time i called up Customer care executive gives a new time of installation but nothing happens.


I had great expectations from Airtel but i am sorry to say that if my grievance is not handled on priority, then I will have to move to consumer court.

I look forward to a speedy action on my complaint.

Dinesh Shukla
[protected]/ [protected]

i and my fiance have been receiving unwanted sms for last 3 months inspite of NDND activated in 2007 and updated 4 months back. am receiving sms from

TM
DM
LM

and unknown numbers like

[protected] ( msg is about winning1 crore pound in icc world cup)
[protected] (sms about shopping festival)
there are more such unknown numbers which sms about discounts in property and flats and more.

i complained in april and they asked me to update my NDND, but stil i recieved sms .than on 30th June they gave me a complaint nos asking for 15 days to resolve problem

Now after 15 days they give me a new complaint number saying that old data base is not available due to technical problem and will now take 20 days to resolve problem, new complaint number - CDRGP[protected]

how do these companies get the mobile number in first place, until and unless they are selling it to them?? all my friends who have airtel number are facing the same problem, we recieve sms at 4pm,-5pm in the mrg 12pm-1am at night

my number - [protected]
my fiance number - [protected]

stop these sms immediately

Namrata
Mumbai

I have a Prepaid mobile connectin of AIRTEL (RAJASTHAN CIRCLE) bearing number [protected]. On 13.07.2011, I had surfed internet only for 12 seconds. As per log of my phone the data sent in last session was 5837 Bytes and Data received in last session was 15607 Bytes, Total 21444 Bytes means 20.94 KB (21444/1024) for which it should be charged Rs.0.60 @ 30 paise for every 20 KB. I got surprise when a reply message received that you had been Charges more than Rs.48.00. Usually it has been charging @ 30 paise per 20 KB. I checked my balance and found that more than Rs.48/- was reduced from my account. In past too, i have charged very high side.

Should the Biggest telecom player like AIRTEL use such practices which result in loss to their customer?

Hi to all,
My customer ID is :[protected]. I want to file a case on Airtel DTH .I have purchased Airtel DTH through internet-banking on airtel official website (www.airtel.in) on 8th july 2011. The company offer was (Payment 1590 Rs with 3 months free subscription with 250 Rs cashback). Therefore i made payment of Rs 1590. After payment the offer is (Payment 1640 Rs with 2 months subscription with 200 cashback). The company forcely deducts 50 Rs from 250 cashback and also reduces one month for free subscription.Please resolve my problme

Dear Sir/ Madam,

Since 03 July, 2011 Airtel is debiting Rs.5 daily to my account towards subscription for Hungama Club which I never subscribed to. My Mobile No. is [protected]. I want the company to unsubscribe my account immediately and fothwith refund the amount already debited

DEAR SIR ,

I USE MOBILE CONNECTION NO[protected] OF BHARATI AIRTEL IN THE NAME OF MAHESH KUMAR GUPTA , ADRESS : BD 37 RABINDRA PALLY , NATURAL GREEN , BLOCK 4/5A KESTOPUR , KOLKATA 700101 , I AM VERY MUCH HARRASE FROM THE UNWANTED SMS RECEIVE FROM THOSE THEY SEND ANYTIME SMS EVEN IN MIDNIGHT 12 O CLOCK , 2 OCLOCK ICOMPLAIN TO THEM MANY TIMES ON THEIR HELPLINE NO , NODAL OFFICER AND ALSO SEND EMAILS REGARDING THAT SINCE LAST 6 MONTHS APPROX BUT THERE IS NO RESULT , I CANT ABLE TO SLEEP EVEN DUE TO THESE SMS PLEASE GIVE ME A PERMANENT SOLUTION FOR THAT.

THANKS AND REGARDS
MAHESH GUPTA

NEVER BUY AIRTEL DIGITAL TV..... WORST OF WORST SERVICE AND PATHETHIC AND DUMB & PATHETIC CUSTOMER CARE
ITS BEEN ONLY 10 DAYS, I GOT ONE AIRTEL DIGITAL TV CONNECTION BY PAYING RS.1590/- RIGHT NOW DTH NOT INSTAL MY ADDRESS!!!!!!!!!!!!!!!!

I PAY FOR THIS CONNECTION ON 02.07.2011.................. MY FIRST AND WORST MISTAKE OF 2011.PLEASE HELP ME .......... BECAUSE IM NOW TIRED OF CALLING THEIR PATHETIC, IRRESPONSIBLE, DUMB AND HIGHLY INEFFICIENT CUSTOMER CARE SERVICE.

FRIENDS..... PLS THINK, NOT ONLY TWICE BUT AS MANY TIMES YOU CAN ...... AND NEVER BUY AIRTEL DIGITAL TV.

I'M USING TATA SKY ALSO FROM LAST ONE YEAR ......THEIR QUALITY, TROUBLE FREE SERVICE AND CUSTOMER SUPPORT IS MUCH MUCH BETTER THAN AIRTEL.

Respected Sir/Madam,

With due respect, I am writing this application to request investigation of the issue and take appropriate action.

I am a very old customer of Airtel with phone number [protected]. I activated internet on my phone number [protected]. I got this plan activated @INR: 249.00 (with unlimited usage)

Since I got a broadband connection at my home and vodafone internet was also available on my cellphone, I enquired for a lower rate plan. I was advised for a INR : 199.00 per month internet plan.

In the month of January I got a bill above INR 9000.00 but I did not get time to call Airtel.

Next month the bill was more than INR 6000.00 + previous bill. When I called Airtel, they told me its my usage and all the usage and high bill is due to internet.

I was not convinced so I called multiple times and talked to many people, but later I realized that I was wasting my time by calling them. No one from Airtel bothered to investigate and in the month of may my services were disconnected and the bill amount reached more than INR: 22000.00.

Now collection people are calling me @ office hrs and they are also sending Goons at my home. The situation has become very frustrating for me. Airtel people (Customer Care) don't help and the people who are threatening me use abusive language. When I ask for their Identity most of the times they disconnect the phone.


I am not sure whether this will be resolved here or not but still I request you to please look into the matter and if possible please solve.

I can not pay INR 9000.00 per month for internet usage on mobile (Please note that I had INR 249.00 unlimited plan before) which gives me only
4-5 kbps of download speed.


Thanks,
Dinesh Nim

My Airtel dth HD hangs every now and then. so i lodged a complain in the customer care. After a lot of hue and cry, they finally responded that the "stb" needs to be replaced since the software is not responding properly.

The issue is that they are replacing my stb with some old stb which i cannot guess would survive for how long , since my stb is in the warranty period so i think they are supposed to replace it with a new stb.

Kindly clarify it giving logical reasons. Also my warranty expires next month so if there is an error like the same after two months what should i do??

clearly the software not functioning is a technical problem where i m not responsible at all

I BOUGHT AIRTEL TV BEFORE 8 MONTHS . IN FIRST PLACE , IT DOES NOT GET SIGNALS WHEN IT RAINS. I CAN UNDERSTAND THE SIGNAL IS WEAK DURING RAINS. BUT NOW I AM GETTING AUDIO OUT PUT . WHEN I CALL UP THE CUSTOMER CARE . THEY SAID THEY WILL BE SENDING A ENGINEER FOR WHOM I SHOULD PAY 100 RS.

WHEN I AM NOT GETTING THE CHANNELS, ITS ME WHO IS LOOSING, WHEN MY TV IS WORKING PROPERLY , WHY SHOULD I PAY THE MONEY TO ENGINEER. ITS THE SETUP BOX WHICH IS CREATING PROBLEM WHICH BELONGS TO AIRTEL

ITS THE COMPANY WHICH SHOULD TAKE CARE OF SERVICE ISSUES, THE COMPANY SHOULD PAY THEIR ENGINEERS NOT CUSTOMERS.

WHEN WE PAY THE MONEY IN ADVANCE TO VIEW THE CHANNELS, WHY CANT COMPANY LOOK IN TO SERVICE ISSUES. ? WHY ?

I WILL NEVER REFER ANYONE TO BUY AIRTEL OUR CABELWALA IS BETTER . ITS NOT ABOUT 100 RS ITS ABOUT SERVICE.

I have given a complaint to Airtel Digital TV saying that i'm not able to hear sound. They took the complaint and immediately replaced the Set top box and told me that it will be activated in 48 hours. I was very happy with the customer service. Later it still is a big disppointment. It's been 15 days and i am not able to view any channels. It's been 15 days I gave a complaint to customer care by calling 12150.
Everyday i raised the complaint and here are the complaint numbers.

9521383
9638616
9764323
9801669
9764323 was raised again.
9829360

Everyday i raise a request and by evening i get a message saying issue is resolved. Where as it is not resolved. Airtel charges it's customers on a daily prorata basis. I had a balance of Rs 179.45 15 days back. For the past 15 days they have been deducting my balance inspite of my set top box not working and I am not able to see any channels. My current balance is Rs 88 only.
Please help me in this regard.

Thanks in advance

Vyshampayan Datar

In my cellphone with airtel number [protected], I was having balance of around Rs200/ before May 24th, I went abroad for 5 weeks, after I came back, all this money balance became zero, on 30th June, I had recharged with Rs. 222/( transaction Id is[protected] and Rs 55/ (voucher no. is [protected]) and also I had got message of confirmation of recharge in my cell phone, balance shown Rs. 267, but calls were not processing and balance became zero again on next day without any reason. on 1st July, After I checked with local airtel, they said, the sim validity was over, then I increased validity with Rs. 27/ and recharged again with Rs 222(transaction id is[protected]. On same day 1st July, contacted airtel 121 customer care supervisor and enquired how come previous balance gone and how come the recharge was accepted if the sim is not in validity. What if I recharge Rs 1000/ also, is it same thing will happen?, the customer care supervisor, she accepted the problem and launched complaint with CBNRA[protected] and promised will be resolved by around 5th July. But nothing happend. Waited and I contacted them again on today 16th July, the airtel customer care, now they are saying totally different, one time customer care representative saying as the recharged amount was used and another time the customer care floor supervisor saying as nothing was rechanged on 30th June, even after I gave the transaction id information.
Here again my questions are,
1. I did the sim to lifetime validity with Rs. 999/ in around 2005, what happend to this lifetime validity?
2. How can Airtel deduct or null the balance without any actual calls made?
3. How the Airtel accepting recharge transaction, if the sim is not in validity period, and cannot be used to make any calls, even to 121 customer care to ask why? (I have still in my inbox a proof of trasaction successfull message)
4. How Airtel customer care representatives and floor supervisors giving different reasons for the money lost and not exactly telling to resolve the issue..? some times, after long conversation with customer care, the phone line gets disconnected suddenly, why?.
If 121 customer care cannot figureout the problem, who else can resolve the problem and explain what exactly happend..?

I have been using my current mobile no [protected] since last six years and upgraded to internet service of Rs 98/- per month one year back. Still I was getting monthly bill amount rs 1000 to rs 1200 which is quite reasonable to my usage. But suddenly in the month of march, I received a SMS from AD service (airtel-service) that, "you have crossed your monthly credit limit of rs 4500/- and current bill amount is Rs 61000/-(Sixty one thousand rupee). I noticed it only when one day was passed and got a shock. I called up customer care and asked him about my usage. He said it will be known only when your bill is generated by 21st of march and said it could be a false message and you may not have to pay it.

Next day again I received another sms that your limit exceed and current usage is of amount rs 66710/-. I immediately called up customer care again to know which services I have been charged for. Still, he DID NOT have any answer further i instructed him to bar all of my services except call.

Again after three days I received my bill which was on due date and the bill amount was Rs 82079 /-. and from details of bill I got to know that rs 73948 /- of this was against wap_all service and Rs 7664 was tax upon this. So the total bill amount makes it to rs 82079/-.I repeatedly sent mail to their nodal office and appellate officer but could not get answer on time and later after weeks received mail that "we have verified your bill and all amount is correct".

I want to complain here that I DID not know what wap services is, and how I can connect to that. Also I do not know how to connect to airtel live.
Again if my monthly credit limit is rs 4500/ How come it reached to rs 82079/-.
I am not a prime minister of india or some Ambani so that I will carelessly use a service with in a weeks time which I can not afford in years.

In last six years I have paid an amount of approx rs 50000 only. How can I pay its double in a month only. Please help me to get out of this. I am really helpless.

Thanks & regards,
sandeep