Airtel Complaints & Reviews

Hi Sir,

2 month before I talk to customer care regarding my GPRS sercise
I activate service and after sometime i deactivate . than next month 98 rs automatically cut . then i not noticed then again 98 rs cut nest month then i called to customer care and not good respond and call cut in middle so i call again again to customer care for that issue.
and now airtel people telling due to call on customer care you are disconnect(banned) to call customer care
And i called by my landline no then they told. and then they transfer to senior person and 15 min ringing no response. if we can't call to customer care for work (complaint) Then Airtel services very bed.
My cell no- [protected]

Hi Sir

What is this? nothing is resolved.

121 when i called then i pressed 3-9 it say " your Airtel Mobile to home your Account Balance & Validity, Offer and to start or stop a service. for calling in airtel thankyou" and disconnected

when i called ISD no which i mentioned in my mail... I have same responce - no is busy while using by another no it working well.

For SMS i need to check by her

deactivation of gclub subscription to [protected]
Dear Sir, deactivation of gclub subscription please stop sending message & deactivate My mobile 91-[protected] from your subscription. I had subscribed for text Based Sevice in Airtel WAP through http://igmobi. com. I am losing Rs 10/- per week for no benefits. I want to deactivate this subscription by tonight

Gclub — deduction of rs 5/-

Today also i have been deducted amount in my mobile perpaid account my mobile no is [protected] i had received a message from 64611005 thanks for using (subscription, textbasedserivces) subscription service on airtel WAP. you've been charged rs 5. enjoy http://gclub.in please deactivate my subscription or i have take legal action for my mental agony and deducting my amount in my mobile i was saving all the messages your sending to my mobile so please stop deducting & deactivate my subscription

Today also i have been deducted amount in my mobile perpaid account my mobile no is [protected] i had received a message from 64611005 thanks for using (subscription, textbasedserivces) subscription service on airtel WAP. you've been charged rs 5. enjoy http://gclub.in please deactivate my subscription or i have take legal action for my mental agony and deducting my amount in my mobile i was saving all the messages your sending to my mobile so please stop deducting & deactivate my subscription

Gclub — unsubsrription

please i request u to unsubscribe the gclub subscription in my mobile bearing the no.[protected] as soon as possible/immediatly.

Airtel Prepaid — Charges deducted for services I never opted for

I have fed up of Airtel who have been deducting amount from my balance for services that I have never opted for.
I want to share my experience about one such instance. I was charged a daily cost of Rs.1.5 for some ROMANCE service I never opted nor even heard about. I did not even know since when they started charging for that. They told it was activated since 9 days!!! Well atleast after 9 days I somehow noticed it, and immediately asked them to stop it. What would have happened if I had not noticed it at all??!! They would have emptied my account balance.
This is a big worry for me, and I am afraid, I have to keep worrying abt it and keep checking my balance now and then even if I dont call or send messages.

Gclub — not received security code for subscribed game, i.e., brain challenge vol 2

we subcsribed for the game i.e., brain challange vol 2 in gclub game on 05/07/2011 & we have been charged Rs 50/-. but till now we have not received the security code for using the game.

from : BALAJI KUMAR K

MOBILE NO.: [protected]

Airtel Prepaid — Rs5/- is deducted for gclub.in

My mobile No:[protected]

"track subscription service from airtel. you have been charged Rs5 latest games http://gclub.in browsing @10p/10kb" this is the message i am getting and every time Rs5/- is deducted. I am not interested in browsing the above or wasting my money.

Without obtaining my permission how can airtel simply deduct money and there is no option for unsubsribe either. This is viewed very seriously, like me even others must be facing the same problem. This should be stopped immediately and for every such subscription the consumer must be given option.

Please unsubsribe this AD-54321 or I will have to close airtel and switchover to someother service.

Aparajita

Its surprising that you commented on this today while your team sent me a text message that my issue has been resolved without doing anything. They are either making yourselves fool along with us or thats the standards that you have for your company.
Its a feedback for you, if you dont already know this, that your technicians are liers. They are sending you the reports that they have worked on the complaints when they havent. They are asking for the complaint number and the happy code on phone(thankfully i dint give them that straight away) from the people saying that they are on their way so that they can let you know that the problem has been resolved when it hasnt been. Look into this as for me this is the matter of integrity if your company gives any importance to that.
When i got the call in response to my complaint made on 15th August, a guy called Vaibhav(mob no. [protected], i dont which post he was on) called in, he said many things and when i asked whats the guarantee for that he said "He was" and he will call me back once issue has been addressed or I can call him. When i called him when i got the text that the service has been resolved, he dint answer the call and twice it was on waiting, so i even dropped a text telling him the situation and its needless to say there was no call back.
Yes a person did call us saying he was from Dharampur Office, Dehradun almost at 9 P.M. saying that their engineers would have visited our place when we said no and told him about the text he said he was a technician and not from office and if we want he can visit our place at that time, I said if can can work it in night it was ok to us. BUt again nobody came neither yesterday nor today. And now you sent a feedback on my complaint that you are still working.

So I have a few issues against you people now:
1. Poor reception.
2. Promises not kept.
3. Integrity issues.
4. People on phone saying contrasting issues in one call itself.
5. You guys dont seems to know whats happening within your company as i am recieving text saying issue has been resolved on one day and you replying to my complaint saying you are still working.
6. Your staff telling lies to you(i guess) as well as us.

The registered number is [protected] but you can contact on [protected] also.

Airtel — debiting the account twice for payment of bill.

Dear Sir,

I have a postpaid connection in Pune, mobile no. [protected]. I had paid my march 2009 bill through internet banking for an amount of Rs.3535.11. When i processed the transfer, it said that the payment was not transferred. But the money was debited from my account. Unfortunately, I did the transfer again, as the payment was not completed and my account was debited twice and still my bill is not paid till date.

My due date is coming near and I am not getting any assistance from the airtel customer service at all. Please remit my money in my account asap.

Regards,

Suresh

Hi Rakesh,

Thanks for reply and sorry i didn't mentioned my no. The complaint is for airtel postpaid no: [protected].
Yesterday, I went to airtel relationship center, Electronic city. There staff told that i have to pay 239, which i paid although i didn't get any proper answer on asking for what i have to pay.

I bought this no. on 2nd July and it was disconnected on the reason of address verification after 7 days(9th July) of buying datacard. My point is, it has been deactivated by your company and then also i
paid Rs225 on 30th July. After this again i got ebill to pay Rs239 which i paid yesterday. And please don't give the reason of wrong address because when i bought another postpaid no with same address, they were able to verify this time. So in summery, i paid 225+239 for just 7 days internet.

Now i don't want my money back but please make sure that it get disconnected and i don't get ebills in future. I have got the point to buy only prepaid connection.

Thanks for your reply.

Thanks & Regards,
Chandan
mob no: [protected]
[protected]@gmail.com

Hi Rakesh,

I don't know whether it's joke or what, You guys are saying that the issue has been resolved but today, again i have got ebill. It's 3rd consecutive months that i have got the ebill after the deactivation of number.

I don't know how Airtel is working. Is it professional to harass the customer. I'm fed up with this issue. Please take action appropriately. I have allready paid a lot for this service.
Postpaid no: [protected]

Regards,
Chandan
mob no: [protected]

Hi Rakesh,

I have been listening these words from past 20 Days, yesterday I again locked the complain against IPTV the TBLR Number is 265425 and complaint number is 2334340, and when I tried to call customer care rep., they said, on 17 August, 2011, issue will be resolved, but it is very disappointing that no one came today also.Now I want my money back, so please let me know, how is it possible, I have waste my two days without going to office because of this reason.I think now Airtel does not care about its customer, so it would be very nice if I can get my money back.

Thanks.
Shyamsundar Singh Tomar

Hi,

Sent the mail to [protected]@in.airtel.com.

Regards,
Tino.

Hi, I am vinay. I am facing the problem of poor Airtel signal strength in my house.
I reside at charbowli,warangal. The house on the ground floor itself.weak signal strength is causing inconvenience.please look on it. thank you

hi, this is K.AKHIL KUMAR residing at revenue colony-2, subedari, hanamkonda, warangal, AP. Which is in the middle of the city .we are facing very poor signal problem.though after complaining to customer care this problem is not been solved.kindly solve this problem, or atleast may u let me know the reason for this signal problem in this city area.

Bharti Airtel — shifting others unbilled into my account

I sachin sharma using Airtel company's mobile connection was asked to pay an amount of Rs 3177 as that was not cleared by my brother who has been using airtel's connection. As my brother's number is not my add on connection, nor do i have anything to do with his number or other payments made my him, then his outstanding cannot be transferred into my account.

By forwarding his outstanding into my account they have stopped my connection due to which i have incurred a loss of 12000 in my business on 29th july and have been suffering a lot because i use to deal in equity and have not been receiving alters and other valuable information on the number.

I am into a job where jobs are done on a STAT basis and if the turn around time is not met then the company losses a percentage in its payment thus deductions are made to me.

kindly see into this

I am unsatisfied with Airtel Customer Service and the mails I am discontinuing my services from Airtel and transferring this number to Vodafone. I am putting this number under transfer now.

Please find below emails I sent and received :

To: [protected]@in.airtel.com
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,

If I can received a message from 121 number stating that my bill has increased to 8343 then how you can say this statement " We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded."

You are giving a wrong statement to customers there is no time lag. You notified me and I have details. Please provide me a correct statement. I just need an answer why services were not disconnected when it exceeded my credit limit. As per Airtel Policy services get disconnected it happened last year on my companies other number when I was on international roaming this time why it didnt happened. I just need a correct written answer. I have all evidences regarding my previous emails when services were disconnected.

Regards,
Karan Gulati

On Mon, Aug 29, 2011 at 8:58 AM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming charges for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We regret to inform you that the usage notification from overseas telecom operators will have a time lag. Therefore, we might not be able to notify you on your unbilled usage and credit limit, if exceeded.

This is to inform you that the calls and GPRS users, incoming and outgoing mails while on International Roaming (IR) are chargeable as per the visiting operator. GPRS charges will apply according to the visiting operator irrespective of mails sent/ received. Data usage/ GPRS while on IR is chargeable as per the visiting operator. The roaming rates may vary depending upon the operator you visit in International locations. Hence, we request you to please refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards International Roaming usage charges as the charges are valid as per the visiting operator. Hence, we request you to kindly clear the bill amount of Rs. 26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Rekha R
Customer Care
To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 04:27:56 PM
Subject: Re: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT [|BAL|Qrc[protected]|]

Team,
As your are refering to old emails then I would like to refer to an email I
have sent to consumer compliant office with all your emails and phone
conversation.My concern has still not been addressed by your company. If you
check all my emails my company and my concern was related to why services were
not stopped when it crossed my limit that was 5000/-. And till now why response
email/call has not come from your senior official regarding the same. Within 24
hours I need an answer to my question. And I received email stating that once
bill is generated you will get call.
Regards,
Karan Gulati
On Mon, Aug 29, 2011 at 4:02 PM, <[protected]@in.airtel.com> wrote:
Dear Karan Gulati,

Ref: Email dated 29/08/2011, expressing concern regarding International Roaming
charges for your airtel mobile number
Thank you for your mail to airtel and the opportunity to assist you.

We regret the inconvenience caused to you in this regard.

This is to inform you that the calls and GPRS users, incoming and outgoing
mails while on International Roaming (IR) are chargeable as per the visiting
operator. GPRS charges will apply according to the visiting operator
irrespective of mails sent/ received. Data usage/GPRS while on IR is chargeable
as per the visiting operator. The roaming rates may vary depending upon the
operator you visit in International locations. Hence, we request you to please
refer our website www.airtel.in for operator wise tariff charges.

The charges are exclusive of surcharge, currently at 15% of the total usage.

We regret to inform you that we are unable to reverse the charges towards
International Roaming usage charges as the charges are valid as per the
visiting operator. Hence, we request you to kindly clear the bill amount of Rs.
26381.55/- in the invoice dated 27/08/2011 as the due date is on 14/09/2011 to
avoid late fee and enjoy uninterrupted service.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Palaji Sirisha
Customer Care
Bharti airtel Limited



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=Qrc[protected]

To: [protected]@in.airtel.com
Cc:
Sent: 29/08/2011 02:00:09 PM
Subject: RE: COMPLIANT RELATED TO MY CURRENT BILL AMOUNT
[|BAL|Qrc[protected]|]

I have informed that not to clear it and I will get a call from your company
senior. I am still waiting.



Regards
Karan Gulati

I have got new number please disconnect my Airtel Number and I am not making any payments now.

i, sobin having registered for DND for mobile number [protected] ..with a reference number S[protected]. but still getting lots o[censored]nwanted promotionla sms from numbers 55435,555630, 555633 etc. Please take necessry action.

Dear Sir / Madam

Hi this is "Tanuj", customer with "Airtel Bharti Ltd" from last 3-4 months.

I am already registered for DND since mid of DEC-10, but still on daily basis, i received a promotional SMS on daily basis.

Many times I asked to the Airtel customer care executive. They asked many times, you will not received a message from the tat time. the tat is going on, but still receiving SMS on daily basis.

I marked a mail to Airtel, the pop up is coming, we will get back to you with in 24 hours. but still can't get any action, or revert to me.

I faced that problem in my two numbers from last 3 months.

My numbers are [protected] [protected].

I had a network problem from last 3 months itself.

I requested to you kindly take a action AS SOON AS POSSIBLE.

Thanks & Regards
Tanuj
[protected]

bcz right now i cant get a resolution

Hi,
This is prasad a customer of your prepaid connection. my prepaid telephone number is[protected]
i am receiving unwanted sms messages from strangers which are creating embrassive situation. kindly help me in discarding the sms messaging facility for incomming calls at the earliest.from company side no feedback or facilities provide to me

i dont got any support by calling there executives that what was my status of complaint my contact no. was [protected]

i want to know what are the charges for mobile office for a post paid connection in delhi.

you taking money from customers...so please give us a good service???[protected]...especially with airtel internet

you taking money from customers...so please give us a good service???[protected]...especially with airtel internet

I am Satyajit from pune, Maharastra.

I started GPRS on my mobile 6/6/2008 & then on 7/6/2008 i want to disconnect it, so i send many SMS .They also give me reply that System is under upgradation so send SMS on 8/6/2008 after 2 PM.so i send SMS on 8/6/2008.

but airtel cut my Rs.45 including 3 days i.e from 7/6/2008 t0 8/6/2008 .so it is unfair.

i want caller code of this song pls tell me album name=raat suhaani
artist name=raavi bal
pls tell me

I have a connection of gprs of airtel Mobile office, and it is very slow in speed, i am connecting my mobile to notebook as modem. it is very slow, i dont know how to increase the speed, pl let me know. my Phone will be HTC_touch.

secondly. if i want to know usage of internet service from airtel mobile office please let me know.

If possible please let me know which is the speedest mobile internet connection for my Lenovo 57q.

I have just buy airtel prepaid simcard.my mobil no.is [protected].the sim is activated.my hand set no.is NOKIA 6500 SLIDE.I am in the need of GPRS for mobilenet purpose.for which i am continiously sending message from 6-07-08 to till date for settings & gprs activation.Though I have received settings I am not able to get GPRS activated.I have contacted your customer care people who were sitting in pune but the useless fellows not able to solve my problem & also not able to guide me what to do.They are telling me every time "send message now you will get it" but nothing happens .so please understand my problem & tell me what shall I do to get GPRS activated.

hello sir
i completely unable t use gprs service of airtel

i had already activate gprs
but till (since last 10 day's) waiting for setting

my balance cutted everyday regularly

BUT I CAN'T U S E GP R S SE R V I CE!!!

I had subscribed for Airtel GPRS offer for Rs.274 one month ago in Kerala circle. It took 4 days to activate the offer in my mobile. The speed was poor as compared to that of idea and vodaphone. And the help from customer care was also poor. After exactly 30 days, the GPRS got inactivated. In fact i got service for only 25 days excluding the activation period. When I tried to recharge again for 274 rupees, the customer care executive told that the validity of connection is reduced to 15 days. I dont know what the is airtel doing. While Idea and Vodaphone comes up cheap rate plans for GPRS access in Kerala, airtel tightens the claws.

Yes I agree Sooraj. Airtel has shocked me by increasing the gprs price by a whole 200%. This has been terribly disappointing for me cause till now airtel was my only and the best mean to get to the internet. (since I live near a rural area).

But luckily for me asianet dataline is coming to my area soon so I will change from this crappy gprs. But many others may not be so lucky.

Like you said airtel has increased its price like they expect the customers to cough up the 274 x 2 = Rs 548/month. Infact for the same price I can get a 128 kbps unlimited connection from asianet. Looks like airtel's new brainless official wants to kill their own customers.

This month me and my friends have dropped airtel gprs. Good going airtel. >.>

Ashwin Premnath

from last 3 days im trying to get connect to airtel live, but still now i was not able to
each time i clicks browser it replys that service is unavailable
wat should i do to get service

Hello
I am yet another victim of Airtel's malicious billing. I have been charged 2.8K for a month's GPRS usage!! I have asked the personal to disconnect my connection, instead they have sent me some legal notice!! Huh quite funny!!
I am still wondering who should send the legal notice to whom!!

i had started 5rs plan on my mobile for gprs (unlimited brobsing
) but now also when i started browsing company is ing extra charge

i had started 5rs plan on my mobile for gprs (unlimited brobsing
) but now also when i started browsing company is ing extra charge

Rs 250 had been deducted but i still not having gprs connection

My name is Sonal. I am using airtel prepaid card since 2 years. I bought samsung J210 handset couple of months ago and started using gprs. In the month of Aug and Sept the gprs was working fine but in this month of Oct I activated and deativated twice a time. The connection to server get disconnected and I am totally unable to use it. This has been queried with 121. I found no result. It is not working proper yet and I am unable to activate gprs. I had been just paying daily rent without using internet. I want to recover the four days of rent. I am very very disappointed with the gprs and customer care service.

Hello sir,
My mobile no. is [protected] and i want to activate gprs on this no. i have tried it many times by sending message and registring compliants on customer care but still gprs is not yet started please provide me the service as early as possible.

My Mbl No. [protected] since the GPRS activated last 15 days Airtel GPRS disconnects automatically after 1-2 mins of being connected.

maine apne phone per GPRS suru karwaya tha jo suru to nahi hua lekin roj k 15 rupaye kat jate hai, aaj one month ho gaya hai airtel wale na to phone uthate hai aur nahi paise lautate hai, mai ne karib 7 baar dusare k phone se complaint ki hai her bar yahi kaha jata hai aage se aisa nahi hoga aap k paise laota diye jayenge lekin mai ek mahine preshan hun.plz do some thing my no is [protected].

Dear SIr,
Many times i faced the problem during connecting GPRS .When i connect suddenly it shows there is no gateway to process r some times it will disconnect automatically .. I gave complaint in customer care also still now its not cleared .. For this problem i spend more money and time ...
Pls do needful for all customers ...

AirTel — GPRS download and charges

Hi
I have an airtel postpaid connection and have been using it for official purpose.
From 7th evening onwards I have been getting messages from the 646 numbers saying that I have downloaded a lot of WAP applications. These messages kept coming again and again.
I called the customer care on 7th evening and they said they cannot do anything as the bill was not generated. The messages kept coming saying the I have been charged Rs99, 50, 10, 15 etc.
Soon the bill reached Rs 2400 on 10th Dec (It was Rs 114 on 7th).
I complained 2 times to Airtel and started calling the nodel officers but nobody was responsible enough to give any meaning full explanation. My numbers outgoing was bar'ed. My bill was generated on 12th and then I called the nodal office and they dint have any valid explanation. Now as of 16th I totally lost the connection. Right now they dont even respond to my calls.
I want to take some action and considering going to consumer court.
My advise to all ..please dont use or suscribe to Airtel live services as the company or the people dont have any idea of whats going on and why bill of such magnitude was generated in a span of 2 days. FYI my airtel bills have always been under Rs 500 for the past 1 year.

excess amount of gprs has been charged. i have send message for 349 rental plan as it was on yur background of 121 that type agprs and send message to 121. i have send that message but [protected]@30kb was charged to me and huge amount of Rs.1000 apprx. was charged to my account.so please wave up that amount and charged according to the pro rata rate of 349 for those days on which i have used. And also company has not sent any confirmation to me that plan of 349 has been changed.my no. is [protected]

I had received a browser msg from Airtel, saying Get daily alerts about the year 2009 for you after the recession of 2008, from Jumaani FOR FREE! I just clicked on the link and read the contents of "Cost" and "T&C", and exited. There was no option given to subscribe for the service. 2 days later, I received another browser msg telling, your 'subscription' of Jumaani will be renewed in 2 days. To red your prediction or to unsubscribe, go to the link given.. Again, there was no option to unsubscribe. After 10 days, Rs.10 got deducted from my account and I received a msg after that.
I had another problem with Airtel Live earlier. They had send me a link to subscribe for free wallpapers, with only Re.1 being charged. As per the subscription, they were supposed to send me links to download wallpapers for free. I got the confirmation msg after I selected an option "games" in the link, telling Re.1 has been deducted, and there was this link in the same msg, "http://m.igfun.com". I visited the link, and saw games and clicked on "Dakar2008", hoping that its free of cost. I got a msg again, with the deduction of Rs.99, but the game download was not successful, saying "Invalid File". I gave a complaint to Customer Care regarding this. They called me back some time later, and said that they have sent me the link to download the game again, but I never received the same. This went on for 2 weeks, as I kept giving complaints.. I still did not receive the game. Then they BLOCKED my number to customer care!
Please send me assistance soon..
My number is [protected] (Airtel Karnataka)

I had received a browser msg from Airtel, saying Get daily alerts about the year 2009 for you after the recession of 2008, from Jumaani FOR FREE! I just clicked on the link and read the contents of "Cost" and "T&C", and exited. There was no option given to subscribe for the service. 2 days later, I received another browser msg telling, your 'subscription' of Jumaani will be renewed in 2 days. To red your prediction or to unsubscribe, go to the link given.. Again, there was no option to unsubscribe. After 10 days, Rs.10 got deducted from my account and I received a msg after that.
I had another problem with Airtel Live earlier. They had send me a link to subscribe for free wallpapers, with only Re.1 being charged. As per the subscription, they were supposed to send me links to download wallpapers for free. I got the confirmation msg after I selected an option "games" in the link, telling Re.1 has been deducted, and there was this link in the same msg, "http://m.igfun.com". I visited the link, and saw games and clicked on "Dakar2008", hoping that its free of cost. I got a msg again, with the deduction of Rs.99, but the game download was not successful, saying "Invalid File". I gave a complaint to Customer Care regarding this. They called me back some time later, and said that they have sent me the link to download the game again, but I never received the same. This went on for 2 weeks, as I kept giving complaints.. I still did not receive the game. Then they BLOCKED my number to customer care!

I TOOK AIRTEL SIM FROM (VASAI-MUMBAI) AND TRIED TO GET
INTERNET BY ACTIVATION SMS SENDING TO THEIR SERVICES NO.
BUT THEIR NOT SENDING ME MOBILE(MOTOROLA-E-6) SETTING AND DEDUCTING EACH TIME RS.15, AND THEIR ALWAYS REPLY
IS THAT WE ARE SORRY WE WILL SEND KNOW, BUT NO INTERNET
CONNECTION WORKING AS THEIR NOT SENDING MOBILE SETTING, PLEASE REFUND MY ALL MONEY DEDUCTED BY AIRTEL, PLEASE
SEND MOBILE SETTING NEXT TIME IF I ACTIVATE GPRS.

my mobil blue 453x, then u will not have gprs settings.u will cheat for me and my mobil disconnect my coustmare care call, so i will i agree this matter

I M using airtel card but not able to use gprs service please send me that setting

Hiii, my name is sushil kumar from haridwar my Airtel No is -[protected], and i have Nokia N72, i can't surf the net by using AIRTEL LIVE. Several time i have spoken with the customer care but my problem is still as, when i want to connect there was a msg "NO CONNECTION FOUND".

Please solve my problem. Thanking you




Sushil kumar

i am being charged everyday by airtel Rs.20 via sms from 64611020 for m.igfun.com while i am not using that service at all. i request to deactivate that service immediately from my mobile [protected]. kishore

Der sir,
small request, airtel stoped tamil madu.gprs 1day & 7day pack. re plan the all airtel customer pls sir the plan re prossed airtel network

Airtel — WANT TO DEACTIVATE AIRTEL WAP FROM MY MOBILE NUMBER 9967453224

HELLO SIR,
MY NAME IS ASHISH MARMAT, MY MOBILE NUMBER IS [protected]. ON MY MOBILE NUMBER NOP, MMS & AIRTEL WAP SERVICE IS ACTIVATE, I HAD COMPLAINT AIRTEL CUSTOMER CARE ON 121 & 198 TO DEACTIVATE AIRTEL WAP FROM MY MOBILE NUMBER, EVEN I COMPLAINT TO GALLERY ALSO BUT SINCE FROM ONE MONTH MY AIRTEL WAP IS NOT DEACTIVATED, I REQUEST THEM SO MUCH BUT THEY GIVE ME ONLY LIE ENSURE. I BEG U TO PLZ DEBATIATE MY AIRTEL WAP SERVICE FROM MY MOBILE NUMBER

HELLO SIR,
MY NAME IS ASHISH MARMAT, MY MOBILE NUMBER IS [protected]. ON MY MOBILE NUMBER NOP, MMS & AIRTEL WAP SERVICE IS ACTIVATE, I HAD COMPLAINT AIRTEL CUSTOMER CARE ON 121 & 198 TO DEACTIVATE AIRTEL WAP FROM MY MOBILE NUMBER, EVEN I COMPLAINT TO GALLERY ALSO BUT SINCE FROM ONE MONTH MY AIRTEL WAP IS NOT DEACTIVATED, I REQUEST THEM SO MUCH BUT THEY GIVE ME ONLY LIE ENSURE. I BEG U TO PLZ DEBATIATE MY AIRTEL WAP SERVICE FROM MY MOBILE NUMBER

HELLO SIR,
MY NAME IS ASHISH MARMAT, MY MOBILE NUMBER IS [protected]. ON MY MOBILE NUMBER NOP, MMS & AIRTEL WAP SERVICE IS ACTIVATE, I HAD COMPLAINT AIRTEL CUSTOMER CARE ON 121 & 198 TO DEACTIVATE AIRTEL WAP FROM MY MOBILE NUMBER, EVEN I COMPLAINT TO GALLERY ALSO BUT SINCE FROM ONE MONTH MY AIRTEL WAP IS NOT DEACTIVATED, I REQUEST THEM SO MUCH BUT THEY GIVE ME ONLY LIE ENSURE. I BEG U TO PLZ DEBATIATE MY AIRTEL WAP SERVICE FROM MY MOBILE NUMBER

sir before five days ihave to taken 398 plan for gprs my mobile no [protected], in himachel dalhousie, but your customer care is care less, i have to waste my money, i have to contact many time, they are not able to help me, i want to use internet on my ps via bluetooth, ihave nokia 5300, now tell me what i will di, you are failed to follow trai guidelines, or you are making customer fool, my land line no is [protected], please contact, suyog muthanna

Recharge with 395/- on[protected] at 10:30 AM in mobile No. [protected]
for GPRS Services but this facility not provided by airtel.
for more detail contact me on mob. no. [protected]

past one month i used airtel gprs in few seconds to my home pc it take charge Rs.28 i ask to customer care this complaint but till date no response so pls i requst to airtel dont do fool customers

i have activated mo monthly plan but i have lost my rs. 89.00 yet.so i want to refound my balance

Dear sir,


My last complaint about GPRS service are not solved so kindly call me at [protected] and provide
resolution about that complaint.
The complaint was related to AIRTEL GPRS service like mobile office are not working properly in
the village RAWAN (Balodabazar) chhattisgarh so please call me [protected] and provide solution .
Your faithfully:
T.G. HETE
Ambuja Cement
Village: Rawan
District: Raipur (CG)
Thank you.........!

i am reacharegd with rs.96. i get 100mb (for day) 2gb(for night). when i useing 5 kbs i lost 50kbs. becos company"s system showing only 2 digit after point(.) eg 94.20MB.my rfone number is [protected]

i subscribed for vbc89 plan and it worked well. the gprs settings in my phone got deleted and suddenly i am being charged whenever i browse. we need some special settings for the plan. how do i download the settings since i have still got some validity time remaining.

i want more about this 96 internet pack

Airtel — cut money on gprs service

sir , I just started gprs service with 100 free at day time & 2 GB at night .when i started service that time i notedown previous net used detail that was 9.78 GB and now it is 10.11 GB but now when i an going to acces gprs there make deduction from my account although i already payed

I hav activated GPRS on 30 dec 2009 at 11.30 after that i was been charged 15rs for activated GPRS which is unlimted GPRS service, after that i started browsing and i was been charged 30ps/50kb also and i was having 32 rs and minus 15rs of GPRS means my balnace was 18 rs and it was reduced to 0.00...so plz i request to give refund for wat i charged for 18rs

I am an Airtel prepaid customer my mobile number is
[protected] of MP-CG
circle and currently i am not able to recieve any gprs setting in my phone nokia 5130 xpressMusic so i unable to use any gprs
service,
plz help me sir..
..

Hi,

I m RAVI RAPRA n i m using a airtel postpaid connection ([protected]) since so many years in under corporate connection (HCL tech. pvt ltd.) now the prob is that some months back my num was blocked for some reasons but after tht it has been reactivated now n when i m tryin to use the GPRS connection thn the web page is not openin i know very well abt the GPRS facility n the same i was using wid the same (GPRS mnthly rent Rs. 99) num before blockin u can check ur rcds, i think now this service is not actvtd if it is not actvtd thn actvte it n giv me proper responce wid the call back on my alt num [protected].

i want to de active my rs 10 daily rental services. my no is [protected]. ihave already talk to customer care. but nothing has been done. i dial *567# 100 time from 3 days everytime it respond request not confrmed

Dear customer,
We are already aware of the problem but we at Airtel have a policy of not refunding any money. We are sorry we can't refund your money. To deactivate, dial 121 and don't malign us here else we may have to take legal action against you.
Regards,
Anamika Gupta
Airtel Customer Service Team

Hi,
This is my 2nd complaint..i hate to do this but....this is regarding the gprs facility provided by airtel...the connection just stays inactive most of the time and whenever (by a miracle) it does activate ..the speed is just too low ..I downloaded 2 kB in 20 mins...2kilobytes...come on.....i hope you address this problem quickly.

Regards,
Varun
[protected]

My no. [protected] problem is still.
Plz resolve it immediatly.

I had gprs problem in my area...wasnt able to connect properly. I called the customer care they told me it must be settings problem and sent me new settings. It dodnt work..now again i called and they said that there was a network upgrade going on and it would work after maximum 2 hours but it didnt...and now the airtel system diabled my number from contacting airtel. But i called again after 2 hours from another phone...now they were telling that there was congustion in my area and it would get done in 4 hours. The GPRS plan was for 24 hours and from that they are taking 4-6 hours repairing something and giving wrong reasons..

AirTel is a leader in Telecom but I have a bitter experience with their Support
Close to 50 calls if not more must have been made to[protected] their support numbers to restore my GPRS . The experience has been interesting - I have recited who I am, from where I am and the purpose of my calling - like a parrot to every single executive, who will promptly say the problem wil be resolved within 2 hours or wil promise to transfer to the tech dept.

Well all I am benefitted now is a free live music - the airtel tone.

Nothing has happened even at the time of writing this
I hope some one in AirTel looks at this as I have high regards for the co but dont know why their customers are treated like this

NOKIA HANDSET 3110 CLASIC ME SETTING NAHI VEJA JA RAHA HAI HUM BAHUT SMS MO LIKHKAR 543210 PE VEJE MY REQUEST HAI KI JALD SE SETTING VEJE

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint.
Please do write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Vinay Chugh
Airtel Customer Service Team

Airtel walo ne pehle pehle gprs ki achi suvitha dedi fir uske bad napucho kaisi sabki khecham tani kari pehle airtel ki "nop" serviece jo hai uska charge "5" rupis tha our fir uske kuch mahino bad direct "10" rupis kardiya our pluse speed akdam bekar
plz.... plz..... airtel ka card gprs ke liye mat kharid na.
our airtel mobile office - pehle rupis. 15th tha our fir direct 20 rupis

ppllzz...... plz..... airtel compny bakarhai airtel compny ka card mat kharidna..

Respected Sir,
This is Prashant Khemariya prepaid user of Aietel sim ([protected]). I have applied for Mobile Office activation on my sim on 22- may 2010 at 10:30 PM with confirmation to costumer care. After 10:30 PM (22 may 2010) 10 Rs. Deduced from my a/c but services not activated. At next day on 23 may 2010 at 11:30 am I have call to costumer care for information that how I will connect Internet. But they have ignored me. After 12:00 PM to 11:30 PM I was continually calling to customer care but call has automatically disconnected. Sir I suffered with critical problem please respond me. I want to refund my money and 24 hrs time also.

Thanks And regards /
Prashant Khgemariya

I called customer care on[protected] and told about their poor GPRS service. The customer care executive told that the problem would be solved before[protected]. I called customer care again on[protected] and told that I'm still experiencing poor GPRS service. He told that the problem was already solved and told me to check my mobile. The problem is not solved yet. I've asked my friends about the connection speed everyone said that they were still experiencing the problem. Solve the problem immediately

I took the connection just 3 days ago.a flyer was there in the shop from where i took the connection about a gen-next plan ,where we recharge for Rs52 and get unlimited gprs usage.but my balance never stays,just after using the gprs for 2 minutes,about Rs5 is deducted from my account.also when i dial *121*3# for a recharge it shows a message :please try after sometime.i have been trying ever since i got the connection.

airtel being such a big company customer care says they do not have GRPS settings for FLY B430 DS mobile phone.

Dear sir,
I am having airtel corporate postpaid sim.i wanted to activate airtel GPRS. please tell me how to activate.

with regards
pavithra kumar

No browseing and download speed . So solved my prolems .My airtel Number-[protected]

Hello,

I have already mailed to "[protected]@airtelindia.com" regarding very slow speeds on my Airtel Connection. They requested information i have replied them as follows:
=============================================
Requested information as follows:

1. Speed in Kbps >> 2-3 KBps
2. Alternate Contact number >> [protected]
3. Number of Signal >> not sure
4. Location of Problem >> Nasik City (MH)
5. Problem since when >> last 2-3 months
6. Type Of handset >> Nokia 5235
7. Problem Description >> I am experiencing very slow speeds on my Airtel Connection.
8. Error Message received >> There is no error message

Please resolve this issue as soon as possible.
================================================

But still didn't hear from them.. please resolve this as soon as possible.

Regards,
Kuldeep

my number s [protected] i activate gprs but it didnt work when i try to browse it shows error in connection i complaint but he cant help me

Dear sir,
i am shivashankar and using two airtel numbers([protected],[protected]).In these numbers i cant connect internet after 8 am.But i can connect early morning around 4 am only.I check with other handsets but no use.i have already contact with customer care.My area is kannapppan street,nanmangallam,chennai-117.So please take action immediately

i am keep on calling this airtel customer care 121 and 12118 for my gprs settings no one picks call
are they alive ?
it is hell using Airtel

I have activated internet pack(GPRS) on my handset and use it quite frequently, but many a times the service provider Airtel has deactivated my GPRS before the expiry of my GPRS validity. I have to call customer care where they say that no internet is activated on my phone. With much difficulty when i explain them everything they send me the settings again. This happens very frequently. Along with this currently my phone shows being connected to the internet but i am not able to access any website through my phone. It always says that server is not responding. Also they have blocked the customer care number from my phone. Previously also they have done it very frequently. I have proper internet activated on my phone and it is still valid.
i have registered this complaint so that airtel may discontinue with this malicious practice with their subscribers.

My name is Abhinay Garg
Mobile no of complaint : [protected]
Service provider: Airtel

Finally my number has been unblocked from the customer care centre and the complaint has been resolved. But i still fail to understand why my number was blocked to contact the complaint helpline as well as the customer care number.

Why are you informing me about this!!! I was the one who told your representative that my problem has been resolved when he called me. Any ways as i mentioned above, why was my number blocked from your customer care number?

Airtel — GPRS not active, Charges for download of games.

Hi,
I have Airtel number [protected]. During last month(may 2011) GPRS was not active on my number. On 13May I was charged Rs50 for some java game download. How would it be possible when my GPRS connection is not enabled. I have complained the customer care and there has been no response or reversal of money debited.
Please revert the charges and
also I have registered for DND, yet I receive SMSs from HYPERCITY,MISCROSOFT-OEM,LOANS etc which are from 58888. Please look into this and rectify ASAP.

Srikar

Myself Ankit Parikh.. Recently (13th August 2011) i had recharged with 98 rs (My mobile no :[protected]) in Airtel to get 2 GB internet instead i got only 1 GB.. On calling customer care for the 1st time they told me that now plans are changed and for 98 u get only 1 GB,on calling for 2nd time i had been told that it is our mistake and we will resolve it from our side within 2 hrs (complaint no :[protected]. Nothing happened.. And even m not able to call cc from my mobile anymore.. Today i tried with my friends mobile and talked with them and a totally new story came into picture that i[censored] recharge from retailer den u get 1 GB but i[censored] call us and recharge den u get 2 GB.. .. What crap..... does this make any sense..

Its not yet resolved.. How can Airtel say that its resolved... Really annoying...

"We assure you that we are committed to resolving the issue to your satisfaction. " This was written by airtel.. Another statement .. But when they called me i was told that we apologize and this will not happen again.. And when i asked that when will i get my 1 gb back i was told that you will not get that back.. What type of is this..... Airtel just tell me in short whether i will get my 1 gb back or not..... Dont try to mislead everytime by just saying that our team is eager to resolve.... To hell with you and your team.... Why i got only 1 gb when *567# showed me rs 98 for 2 gb....

On one side you are telling me that your team is eager to resolve this issue... On the other side you are calling me and telling that we are sorry you wont get your 1gb back... What type of solution is this... Is this your committment towards my issue??

sir
last 1 month airtel gprs service is very poor in chitkohra gardanibagh area
so please take care about this proper facility provide to us.

there is no action taken on our complaints on ths no- [protected] from the costumer care, they dont even respons for some times. and the servis provided is also the worst. i want to short out the problem of my enternet servic, and costemer care please take immediate action...coz m not satisfid, you should provid a good enterten servic and speed...ur servis is relly vry bad and also costemer officers... fce ths probm last some days...and m new user and m very bad fell spcly using ur servic...u shud provid good intrnet servis and speed

I have sent email with all the information.
I don't believe that anyone tried to contact me on my cell phone that was given as contact number in original application.

Either you people need to stop advertising this email "[protected]@in.airtel.com" for communication or read the email. I have send all the details and even included link to this complain in that email.
The complaint has not been resolved, I have not received money or connection!

Dear airtel team,

This is to remind u that since there is no reply from your side for the mails that i have been sending for past few weeks i am going to take this matter in a legal court.

Regards
Ajay B
Coimbatore
[protected]@gmail.com

@ Mr. Rakesh Ranga
Can you tel me resolution in what your team have been working ?

NO SIR... DON'T GIVE FALSE INFORAMATION, NOTHING HAS RESOLVED

Dear Sir,
I'm still facing the problem almost for more than 2 months. Once i used reliance broadband and i shifted to airtel because of its quality and promising service. But that golden period is gone. Every month I'm making complaint request in order to solve the issues. I cannot do this every month. It is such a pain in my head.Many customers leaving airtel. Airtel becoming worst day by day. if you continued to do, u cannot sustain in consumer service.

Airtel cheating their customers

[protected] I want this number july 2011 to august 2011 statement report details

Mr. Rakesh Ranga,

I don't understand what work has been done since one week, you replied to my concern on 13 Aug and i received call from one of your team member on 16 Aug evening who just told me that my concern is being taken into consideration and driving towards resolutions but when i asked him do you actually know what the concern is all about and the airtel no. which am inquiring he could not answer.

I explained him the issue once again and gave the mobile no. which am inquiring about finally he told he will get back to me on with resolution on 17 Aug morning. I did not get till now.

Also on the same day 16 Aug i received call from your collections team for recovery of bill amount, they asked me to pay half of the bill amount and i said that i will pay for what i have actually used. I asked her to email me with the conversation had on phone, she did not sent an email nor called back me for resolutions.

Services are barred since last 20 days and don't understand how long it will still take. Please don't make me to regret further for porting into airtel from vodafone.

thx,
ram
mobile: [protected]

Mr. Rakesh Ranga,

Please be clear from your end before adding your valuable comments, issue is Not Resolved till now even after regular followups with you, no one called me with resolutions. Please take this request as high priority and confirm me the correct bill amount to pay for activating services.

DONT ADD DEFAULT COMMENTS AS THE ISSUE RESOLVED WHEN ITS ACTUALLY NOT.

Do call me at [protected].

thx
ram

So was the case when I used to use Airtel. It was because of these thrilling charges levied by this so-called Premium Service provider that I had to port to another service provider. Some charges levied by them are so unreasonable and unreliable that it is hard to believe the same. It is a total distrust of the hype that the brand Airtel carries. It is only because of its undoubtedly good network that it has a good customer base but if the above mentioned things continue at the same spree, the days are not far when Airtel's customer base will go down like the markets in the US.

HI
I am avinash from jalgaon
sir my no custmer care permanantly close now
&
i have paid 25 rs for gprs service therefor my gprs
service is not active
sir plz help me

I am using airtel gprs postpaid service for last one year, already paid advance Rs.999/- rental for this service other than monthly bill. for last one year it was alright, but for last one month I am not getting gprs service in my area and put up several complaints, in customer care, but still this problem has not been resolved.now if I am surrendering my connection I will be simply loosing my rental charges. so either they give me the service or return my rental amount.

Pradosh Patra

attached mail
Acknowledgement Mail.
From : [protected]@airtelindia.com Mon, Aug 23, 2010 06:20 PM
To : [protected]@indiatimes.com Reply Reply
Reply All Forward Open in new window Show Original



Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.




Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.

[protected]-Original Message[protected]------
Subject: Problem in gprs connectivity: [protected] and [protected]
Date: 23/08/2010 06:14:38 PM
From: [protected]@indiatimes.com
To: [protected]@airtelindia.com
Message body:
dear sir,
It is painful to say after alot of complaint also u r not able to resolve my
problem.earlier I given a complaint regarding gprs connectivity at Khaprail
cantt(madhuban area) where I used for last one year bur there is no gprs
connectivity now where as signal strength is full but in other areas in
siliguri(WB) town I am able to do net connectivity.so I am facing a lot of
problem for last one month, I am not at all able to use your service. Every
time u take ten days for resolution but ultimately nothing happens. if this
time I dont get resolution, then I have to surrender the connection.
I am presently using [protected] at cisf traing center, arakonam suraksha
complex(TAMILNADU)here also I am not getting gprs facilty in my phone,so there
is no other option to surrender this no.([protected]) with immediate effect.but
u try to resolve the problem of other no which is used at madhuban area,
siliguri (WB).

Thanks,

Pradosh Kumar Patra
[protected]

Dear sir,
I bought a "NOKIA N8" mobile phone and i got 6 months subscription of free internet service on phone from Airtel but after using it for 3 months the service had been interrupted.
I called to the customer care 10 to 12 days earlier and asked them to resume the left service but they didn't cooperated me and from the last 3 days they not getting me connected to customer care officer.
Kindly resolved my problem.
Thanking you
Yours faithfully
Himanshu kashyap.
Service provider-Airtel
Interrupted mob. no.-[protected]