Airtel Complaints & Reviews

dear sir;
my self anil jaiswal my mobile number is-[protected]
sir i m a college student i taken a airtel sim card on my college id because i dont have any other identity proof.when i taken that sim they started my services but after 2 month they bared my servicer that time there was more than 500rs after that i went to airtel service center but i was unable to get any right information they told that your sim is rejected and u cant get your balance and same number again. pls do somthing for me i realy want my balance again and i want to teach a lesson to airtel.pls take reaction this sir.

Hi AIrtel



I have given payment for new connection on 22nd June, 2011 vide cheque of amount 1200/- . as advance rental for

Package 599 Bandwidth 512 kbps



CEF No HY 315816



Agent Name Rama Krishna

CODE-D5316900





Now one month has passed and no initiative is taken for connection.



Either refund my amount or install connection with in time of 5 working days.



Take this mail as notice from myside as a customer.



Also I will be putting your feedback across all internet complaint forums.



Also provide the address of the dealer who have falsely committed to me and still 1 month has passed and no action has been taken.


I have been also trying to reach your Airtel Broadband Manager Mr Raj Shekhar [protected], who is not entertaining the calls. The marketing person who took the amount name is David [protected]


Air tel services are disgusting.


Thanks

Karandeep Singh
[protected]
IT Lead Analyst
Hyderabad

i am a customer of airtel telrservices.of i really get harashed of it because of it's totally non responsible service.it alues dedut spme amount from my account on the name of vlue added service. but i am not interested in any type of vas so i never used to activate .i don't know why they activate service with there interest and deducted money with a thanku note .today[protected] also they activate on of such service and deduted 3 rupess.it's become there routine.even i m not able to talk to customer service.sir please these types of things are harashing consumers.

hi

My name is dharmesh k.p.Nair, and am a regular user of airtel broadband past 1 year, When i take the connection i have asked the agent for a 4mbps connection with out any speed limitation,At that time airtel announced one offer for customers inside the 1 km range of airtel exchange for 899 rs per month.The agent talked with his superior and contacted the exchange and confirmed that we are eligible for the 4 mbps unlimited connection,and approved it. Last 1 year we didnt face any issue regarding this connection, but from[protected] my connection speed is limited to 256 kpbs, i have register complaint several times on airtel customer care, but always am getting negetive feedback from their side, they told me that according to their database our plan is 899, 6gb limited plan, so i have explain them everything regarding my connection. but still i didnt got any kind of help from their side, every time when i call they are asking 12 or 24 hrs time to solve the complaint, and one or two times i got 4 mbps connection and after a few hours again it going back to 256 kpbs. i called to customer care today morning too, that agent told me that he cant help me and ask me to contact to this e mail id with all information, as i said am a regular user and at least i will be downloading 20 to 30 gb per day, and my business is related to internet,so fast connection is must for me. last two weeks am not able to send even a 100 mb file to my client and not able to download more than 20 gb, So my business is totally collapsed.so i request you to kindly solve this issue asap

this is my connection details

Broadband/ Land line number : 43540836
Place : Chennai
Connection exchange : Choolamedu
Connection : 899 rs 4 mbps / unlimited / with out any speed limit



thank you

Hi sir. I am Dr.Milap.Somaiya . Acually sir i purchased airtel hd connection online on 23/07/2011 and then i recieved a call from their call center and he send and executive to my office to collect the money for it Rs.2790 within half an hour which i paid and i was promised that he will fix the connection on 24/07/2011 between 10 to 12p.m. Then after collecting the cash i received a call to confirm the payment and again he promised it will be installed within 36 hours. but now its been four days and i have been calling various departments of them but no body is answering and they keep promising that tomorrow we will surely install. on tuesday that is 26/07/2011 their executive told me that they have still not booked my order... now its been four days and again they are promising one more day.. i think these companies keep promising their customers and dont keep them.. pl take some actions against them so other customers dont suffer .. my no is [protected] and they gave me an id [protected].

This is to inform the concerned people that while I was in Russia,I wasnt allowed to call from my Airtel prepaid connection.

Before I went to Russia I activated International roaming Service of Airtel.I was told that I would be able to call from my Prepaid Connection.But when I landed in Russia I found out that I wasnt able to call.No outgoing calls were allowed.Only incoming call came in.Besides I was charged with Rs 150 per minute of Incoming call which is more than the Airtel people told me before I went to Russia.

When I came back and contacted them,they were not able to give any satisfactory answer and even dropped my calls before answering me.

Once one is out of the country,one needs to contact his/her realtives to let them know how one is and may need urgent assitance or help.I wasnt able to do that due to this unwarranted and mean act of Airtel.

I would like to get proper solution and punishment for this mean,improper and uncalled behaviour and service of Airtel which led harrasment and tension to me as well as my family.



Thanksing you,

Anindya Haldar

Mob:[protected]

mail id:[protected]@gmail.com

Sir,

I am a user of Airtel , when i am trying to call to any where then i am getting no network in my room.

As my number is of chennai and i am want to use in delhi. Then i consult with one of my friend for airtel network then he told me don't use airtel sim, use Vodafone or Reliance sim because they are giving full network here.Then i shocked to hear this.

Can any body solve my problem for network .

Arsad
[protected]/[protected]

I was unfortunate to have chosen Airtel Digital TV as my DTH service provider therefore I accept my mistake of not going for a more reliable and respectful-towards-its-customers provider. Having done so I still did not except this kind of shoddy service from a reputed (allegedly) firm like Airtel that it has now come to seem as a punishment.

I bought the 2 month subscription for Rs 1590/- offer which included a cash back of Rs 250/- as advertised on your website. The offer seemed attractive and I trusted the brand Airtel, since Airtel is my broadband provider as well, but the trust imposed turned out to be fatal I guess because ever since this ill-fated decision I have nothing but being victimised by the poor standards of customer service of Airtel Digital TV.

My connection (Account ID:[protected] has a "No Signal" problem with error code B001 since 13th July 2011 and I immediately logged a complaint when I saw it and then began my ordeal which is yet to end, please read the description:

1. First thing, NO ONE ever speaks in English despite choosing it as my medium of communication at the very outset of the call. Pathetic would be my verdict - considering we live in the global age of 21st century.
P.S. Please remove the option of choosing English as the language to save the disappointment caused to customers (but only if you cared about people who paid for your salaries)

2. At first, at the time of registering the complaint (around 13th Jul 2011), your executive tells me that this problem might be because of bad weather and since it was raining at the time I bought his argument and was prepared to wait till the rains cleared up. A complaint was lodged nevertheless SR no. 9982118

3. Your engineer (with all due respect to that word) calls me up the next day and upon learning about my address tells me blank on my face that he can't take this complaint up because "the place where he lives is far off from my address". Since it was an Airtel Digital engineer and a city as huge as Pune, I assumed it would take him at least 2 days to reach my home as you guys must be used to travelling on bullock-carts because i[censored] noticed the progress technology has made I would not even be having to write this mail, he sounded freakishly reasonable. Any ways I thought its now my responsibility to find an Airtel Digital technician who wouldn't hate the landscape of my locality enough to resolve my complaint

4. The next day on 16th Jul, Airtel Digital thought of simply surprising me, A horrible surprise. I get an sms stating that my complaint has been resolved, I run back home in anticipation but then I got the surprise that Airtel Digital TV had planned, no TV!!! You guys are humorous but the only people not smiling were me and my roomies, but alas who cares!

5. Then started the vicious cycle of calling up the customer care --> people giving assurances of timely resolution --> I raising escalations on the same calls --> people hanging up on a paying customer --> I calling again asking to speak to managers (in case you hired some) --> customer care executives putting me on infinite holds and finally hanging up --> and here we are

Now lets hop over to the future:

1. I decided to buy the Neo Sports package and my account balance went negative. When I call up and enquire I am told that the promised cash back of Rs 250 has not happened. Can I ask why? I stall on recharging my account because I know whatever Airtel are they are not thieves and I would eventually get my money back, but alas! Frustrated, I recharge my account with Rs 100 in the hope that I would finally get to watch some TV but could I ever be right with Airtel Digital - a resounding NO. Trust me - this Rs 250 was not given to you for charitable purposes and I DO WANT MY CASH BACK AS PROMISED

2. There's a joke on your website that goes like: "Procedure and benchmarks for redressal of complaints through the Call Centre - Benchmarks: At least ninety per cent of complaints concerning non-receipt of all signals by the Customer save and except due to disturbances of weather or natural calamities, will be redressed and we will restore the signals within a period of twenty-four hours of the receipt of complaint." I know I am not lucky enough to be considered amongst the first 90% but I DO WANT MY CONNECTION BACK ASAP

3. Since my connection was activated on 20th June 2011 and under the proposed scheme I am supposed to get 2 months' free subscription along with Rs 250 as cash back. I WANT ALL THESE TERMS HONOURED

4. But if the people responsible at Airtel Digital TV are casual enough to ignore this mail and this complaint, we would have not choice but to approach the National Consumer Disputes Redressal Commission (NCDRC)

Dear Sir/Madam,

As i am using my prepaid mobile number for more than 5years, now i am not satisfied with the prepaid plans which the Airtel is providing now and more over third time i have requested for the portal changing, but still Airtel make me to stick with the same networks by Providing an offers or etc,

Last time on 2 June, while i have applied for portal no. they said there is no more offer with them to provide me and more over, i had accepted the same and replied back like i will use my earlier Boosters which i had utilized for 1 yrs and also i had recharged on the same day itself for Rs225. but the next day with out an intimation to me they had changed my plans again to MNC plan, that i came to know after 1 and a half months, they had hided the 225.RS from me.

Today after a compliant raised from my end they have return back 200Rs/-.But i was not happy with the same plan.

Now i had planned to move to Airtel Postpaid But they are routing me to go far apart 200 Kms to change this to post paid. Since there is no Airtel show room in chengalpattu or kancheepuram (DT). but currently im leaving in kancheepuram (DT). my sim card belongs to south tamil nadu which was bought in Chengalpattu only,

So i need to spend a single day and 400Rs/- to do the changes as they are saying.

My problem is nothing but the entire kanchipuram DT doesnt contains an Airtel show room as they said on the call. Kindly help us by providing a good solution to get the problem fixed and what are all the steps we can take with the airtel since the customer focus is total deviated even though we are paying alot of money and they are becoming money minded.

Thanks in Advance.

With Regards,
Rajagopalan R S

I had Airtel digital DTH connection from September 2010. Really i made mistake because cant abe to add package through web site and through customer service always reply same, call after 30 minutes because server down. Past 10 days i cant hear voice in my hd setup box. I made complaints several times. same reply today ur problem got resolved. But NOTHING happening. Please dont get connection from Airtel Digital DTH. I[censored] call customer service if they cant able to answer they disconnect your call silently. If they retain same support like that i am sure in future Airtel Digital TV will not be live and successfull. Please change the attitude and give good support to customer.

sir,
i am request for static ip from last 15 days for viewing cctv
your executives has given request nos 48777700,48911952
but no further action from your side.
please issue static ip as early as possible or disconnect our broadband connection
broadband tel no[protected]
landline no[protected]
regards

vijay
vishvashilpi industries

I have been receiving a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30 for the past two months. This month also Rs30 has been deducted from my airtel account, which i don't want and for which I havent subscribed.

So, kindly I request you to deactivate this service on my number +91 [protected].

I have taken an postpadi airtel connection , CUG-199 bill plan in which I can make 600 mins of local mobile calls to any mobile (Airtel to Airtel or Airtel to Others) at free of cost. After 600 mins, I will be charged at the tarifff they decided. I have received a bill last month. When I checked the bill, the total duration of calls made to mobile phones did not exceed 10 hrs (infact it is 8 hrs 30 mins approximately). I am supposed to get this as discount in my bill (168.8 Rs which they charged ), but they have given 129.40. When I called the customer care, they told me that they give the discount only for the Airtel to Airtel calls which amounts to 135.20. I then Questioned them even if that is the case I should get 135.20 Rs as the discount, but why I was given only 129.40 Rs. The rep told me that he will transfer the call to his supervisor. But he disconnected the call. It happened several times. I am fedup with the airtel and planning to switch to other service provider. I have several connections with airtel and I am not given the discounts they promised. I am ending up paying more bills which I did not want to.

Hi ,
Myself Biplab Goswami i have a a airtel prepaid connection [protected].For the last few weeks i am facing tremendous network problem in my area .There is either no network or my phone takes the roaming .It can not be excused as a far area or anything as the services were good till few weeks back .but now its horrible Airtel is said to be the best mobile service provider .its sales figures are rising because the customers are satisfied .So in a era where there is tremendous competition and number portability is there airtel is decreasing its services.
I am expecting a response from the company asap.

The area where the problem is there Sindri ,dist-dhanbad,jharkhand

Every time Airtel is creating a new reference number but not taking any action.

Ref Number-[|BAL|Qrc[protected]|]
[|BAL|Qrc[protected]|]
[|BAL|Qrc3670735|]

I have closed my old connection[protected] on December 2010 with all pending payments But still I am receiving bills for that. Reference mail is given below. Today I got a call from customer care again for the same connection and executive used very rude and abusive language and warn me for legal action. If this is the case then I can also put this issue in consumer forum for the harassment of the customer.


This is to bring to your notice that as an Airtel customer I am highly dissatisfied with the working of customer care. I am using Airtel broadband connection and it was not working since last 12 days. Even after repeated calls to the customer care the problem is still unresolved. I talked to the customer care executive, supervisor and senior supervisor. All of them assured that the problem will get resolved but it’s not resolved yet. After multiple follow ups also no one came to attend the problem. This is really very frustrating and to add to this I have been kept on hold for 40-50 minutes daily every time I called.

I have been user of Airtel since 9 years and the experience I had recently is the worse. This issue got resolved yesterday but this was the worst service I ever got. I had to make approx 14 calls to customer care for this issue.

The details of the landline number and complaint numbers are as follows:
LandLine[protected]
Name-Animesh Kumar Saha
Contact Number-[protected]
Complaint Numbers for my last single problem-
48886806
49059738
49130536

today i got the message from that no.[protected] message is congratulations your mobile no. has won 500,00 lack in the 2011 icc crickt in t"l draw. to claim your prize .e-mail to [protected]@ yahoo.com.au

I am having Airtel Postpaid mobile connection since 5+ years.

I am facing two problems with Airtel.

1. Poor Signal at my residence ( AECS layout, Kundanahalli, Bangalore ) Most of the time the signal is lost. I have complained about the same to service providers many times. Still no corrective action taken.

2. I am getting unwanted promotional SMS. Though i have registered in Fully Blocked DND

I, Ayush Ruia, had bought an airtel 3G data connection from Sangeetha Stores on the evening of 8.07.2011. This connection was purchased on the promise of a 3G connection, and not for harassment in its place. The Airtel salesperson at the premises was a person named Yashwant (Ph. No. [protected]). He promised me that the postpaid connection would be activated by 10 am the next morning. This same word was also given to me by his supervisor, Neelakandan (Ph no. [protected]) over the phone during the interaction.
The next day, I was informed at 10am in the morning by a third person named Prabhakar (Ph. No. [protected]) that the sim card given to me was a prepaid one instead of postpaid. He promised that he would attend to my need within half an hour. As expected no one came and on contacting any one of the three persons, they would give me another half hour to hang on to. This was the case till 12:30 after which no one picked up my call. I was kept at my home, from going away for house hunting, in wait ofr the Airtel connection to arrive. At 4pm in the evening when I was finally fed up of the wait and went to the store to return it, that all three of them literally begged me to take the connection as they had activated it.
Taking pity on them I took the connection back, which proved to be my biggest fault. The data card on plugging in, gave only 2G speed. On inquiring further, I came to know that the card had not been activated fully. All the three people did not respond at all to my complaints. The Airtel customer care also proved to be highly inefficient. Every customer care executive would tell me that it was not the right department and that they could not help me. They would redirect me every time to another number, which would again be useless and moreover, it would not be toll free. I have registered many complaints which are provided below:

1. Complaint No:[protected]
Contact person: Anita
2. Complaint No:[protected]
Contact person: Navneet
3. Complaint No:[protected]

I finally got fed up of the trouble and now regret choosing Airtel at the first point. All these customer care personnel would refuse to take in my request for deactivation of service. There has been no communication from airtel of any sort. Is this is the kind of service Airtel provides?

Pastor K.Ratnam Raju
7/5 B. Street Buniyada Bad
Port Blair. Andaman
Mobile No.[protected]
SIR,

I HEARBY WANT TO COMPLAIN THAT AIRTEL PREPAID HAS DISCONNECTED MY NUMBER/SERVICE WITHOUT ANY PRIOR INFORMATION. ON INQUIRY AT THEIR CANTONEMENT OFFICE THEY SAID IT WAS LACK OF PROPER DOCUMENTATION. THIS NUMBER I HAVE USING FOR THE LAST 10+ YEARS. I HAD ALSO AGAIN SUBMITTED TWICE DOCUMENTS AT THEIR BAJRAKBATI OFFICE LAST YEAR.

I HEARBY REQUEST YOU TO LOOK INTO THE ABOVE AND DO THE NEEDFUL.

THANKING YOU,

REGARDS.

Pastor.K.Ratnam Raju
Port Blair

Hi

I applied for airtel broadband connection.Reference number is[protected]. A person came and collected documents and cheque from me. His name is Ravi and his number is [protected]. At that time, I asked for receipt of the money but he said it will be mailed to you in couple of days and when I insisted on providing some receipt, he said that this is general process airtel follow.

Then after few days I received the call that there is no feasibility in my area and they asked to call airtel customer care for refund. I called the customer care but they are asking for application number which I don't have, as no document was provided to me at the time when I handed over the cheque and other documents. I had tried calling Ravi but he never picks the phone. I had raised the complaint (complaint number[protected] but no action taken.

I hope this forum will help me in getting the refund.

Personal Details:
Vishal Sood
[protected]
Amount:1699/-
Cheque No.:160212 (ICICI Bank) drawn on 27th June