Airtel Complaints & Reviews

I'm receiving useless promotional ads from Airtel for BodyGuard songs caller tune. I do not need that. While trying for "do not disturb" @ airtel, as always the idiotic site says internal server error (I do not know how come everytime you try the site do not work while I heard they say to their client company that the server must not go even for 5 min down). Please stop sending the any kind of promo/ad sms/call to [protected] and also get your server repaired and make it up and running atleast an hour a day with the info posted which time it would function.

Respected Sir/Madam

Myself Dibyendu Roy .My Airtel no is [protected].
I am using Micromax MMX 310G modem for internet browsing.
I am staying Kestopur near Milan Bazar Kolkata 102.
Problem is that i am getting extremely slow internet connection in that place from last 3 days.
I contacted customer service center but problem is not resolved.Hope this time problem get resolved.

Thanking You

Dibyendu Roy
email id: [protected]@gmail.com

There is something rotten in state of Sunil Bharti Mittal. Airtel could be now on way to become worst broadband service from best in this country just last year. I called almost a month back to get new broadband connection, service which is available in our area. They created as usual ticket and told me someone will contact me in three days and in another three days I will get my connection. One person from Prameela Enterprise did show up and promptly filled up the form, took the check for two thousand rupees with promise that connection will be available soon. A week later when no one showed up, I called up Airtel and they told me sorry someone that they have registered my complain and someone will show up soon. Another week passes by and I called Airtel customer service number and now I am told that they have misplaced my application and they get the contact person from Prameela Enterprise on phone who tells them that indeed he had filed application and they tell me on the phone they will indeed sort this out and send someone soon. Guess what another week passes and no one shows up, so I call up again and this time only thing the rep agrees that he will courier me the check back. They don't want any more new customers, it is end of Airtel broadband!
I hope this company dies soon and please return my check. My application number is TBLR 268938 and the rep who came to my house his contact number is: [protected]

Dear Sir,

Sub : Telephone Number : [protected]/ [protected]

After having suffered for more than 9 months It is time that we send you written complain for necessary compensation as the Telephone Mobile Service Provider ( Airtel ) has not been giving any bills since past 9 months.

Yet taking money without giving any bill for any arbitrary amount and have been always threatening that if we don't pay what ever they are asking they will disconnect the line.

On the other hand we as consumer have left with no choice but to pay what ever these people are asking for with always request that please send us the bills.

This marry go round has been happening since the month of Nov'10, on sending them written letter hand delivered they have send only for one month the bills of the phone and again resorted to the same age old technique of extorting money even with out giving any bills.

We are completely vexed with this approach and are completely kept in dark of the money that we are paying month after month to keep our line on without even knowing how much we have used our telephone for and under what heading that we have spend money.

In the bigning i manged with my accountants dept without giving bills and yet taking money out and giving it to Airtel since both the connection are in the name of my office but always i have been questioned for the bills against payments.

Since past few months as per the instruction of both my Auditor as well as Accounts people who have very clearly instructed me that payments will be disbursed only when we are becoming tougher in asking that we can only pay on receiving bills and not otherwise.

Since past three occasion they have started even disconnecting our connection and even the incoming is also barred which says ( SIM CARD REGN FAILED ) which is not acceptable at all since being a PLATINUM CUSTOMER for last more than 6 yrs.

This frequent disruption has caused huge losses to my business amounting to almost Rs 10 lacks on one occasion and Rs 5 Lack in other which i would like to get from Airtel for their misbehavior of continuously extorting money without even paying the bills.

Further again on the same basis i have paid interim payment after loosing the business so that i do not loose more business as there is no remedy with Airtel on the 12 the Aug'11 for both the above telephone.

Again since yesterday night again my phone is disconnected even after making payment ( which is any way a very regular phenomenon ) with Airtel and seeing this i went to my Bank today morning and made a stop payment of the Cheque which i have released thinking that they will begin my connection as well as send me the bills and regularize the whole matter.

But all went into vain again as there is a breach of trust by taking money and again disconnecting the line, and again loss of my business. Based on this i have taken a decision & i have stopped payment and also want the loss which i have incurred to be given to me come what may.

I am ready to take this matter to what ever level it wants and get the compensation and the punishments to Airtel by stopping them to ex trot money from any customer without giving them the bill.

Hope to have justice on this matter quickly.

Best regards,

For Tuscana Tecnologies,

S.Rhajene

I have been using Airtel broadband for past 2 years . last 2months i am facing problems in the connection, inspite of giving more than 7 complaints for the same problem in the same month no proper response is received from the service center at coimbatore. As per the promised time frame of 12 hrs the service centers should be present at the work place but no personnel has sorted out this problem. The service people cont pick the calls and disconnect the calls also when called they saying that they'l come in one hour which they fails to do so. I have already paid for the whole year and this is not the 1st time i am harassed by the service people at coimbatore.

Dear Sir,

I would like to congratulate TRAI on its efforts to publish this Consultation paper on Broadband QoS - "Bandwidth required for ISPs for better connectivity and improved quality of service". I really admire TRAI for its initiative, forethought and the enduring work for a better quality of telecom service in India despite apathy from several quarters including the government.

With this letter I would like to bring to your notice a controversial and unfair
decision of Airtel Broadband with subject to "Airtel Fair Usage Policy".
Airtel Fair Usage policy has become the latest nightmare for the customers of
Airtel Broadband.

"Airtel Fair Usage Policy" or AFUP is totally unfair on customers with Unlimited
broadband plans as Airtel has decided to cap all unlimited plans starting from 15GB for 256kbps and reducing the speed to 128kbps for further downloads. Unlimited plans cannot and should not have restrictions on either the promised speed or unlimited data.

As per information/emails received by customers from Airtel, the limit on unlimited plans are as follows:


512 kbps = 5 GB data limit per month - after that speed reduced to 256kbps
1 Mbps = 15 GB data limit per month - after that speed reduced to 256kbps

Airtel users have confirmed that their speeds have been reduced.

Let me to explain the which i'm facing in Airtel right now. I'm using airtel broadband for the past 11 months. I'm on 1 mbps unlimted plan. My average download per month would be 30 Gb atleast. In the middle of july month my speed had ben update to 2Mbps without any official notification and i continued to use it. My billing period is 26 to 25 for every month. On july 29th i got the notification in the browser that i had exceed the 80% usage of my FUP and after the Limit my speed has been revised as per my plan. then the next day my speed has been reduced to 256 kbps. In this 11 months , i never experienced such a problem like FUP. But nw they are telling that as per my plan , they are supposed to give only 15 Gb data limt and afterwards the speed will be only 256 kbps.They doubled my speed to 2 mbps, Because of this large bandwidth, even if i use internet 10hrs a day, 15 Gb data limit would be merely crossed in 5 or 6 days. This is totally not the 1 mbps plan. I'm paying 1200 plus according my plan and i'm supposed to use the internet about the speed of 256 kbps for the rest of the month (24- 26 days).

Once the unlimited broadband data is capped, it ceases to be an Unlimited plan. When the speed is reduced to less than the minimum 256kbps it ceases to be a TRAI defined broadband connection. Airtel in fact is violating the very
TRAI definition of broadband connection in India and this will be a very serious lapse by Airtel.

Airtel had merely suggested AFUP in its response to TRAI's consultation paper on "Bandwidth required for ISPs for better connectivity and improved quality of service". But now Airtel has gone ahead and implemented AFUP. This means that Airtel is enforcing data transfer limits on their supposedly unlimited plans without the consent of TRAI or its own customers. Does this not amount to cheating or fraud on its customers and in direct violation of TRAI's guidelines on broadband?

We have always believed Airtel to be different from other ISPs in India.They have always charged a premium and continue to do so for unlimited plans. Initially everything felt just right with Airtel Broadband. But things are apparently changing for the worse. Only TRAI can protect consumer interests from the wrath of such mind numbing decisions that put barriers in nascent growth of broadband in India.


regards
LOGESHKUMAR G
AIRTEL telephone no -[protected]
Address New No 71, Old No 27/1
Mint subbrayalu street,
Old Washermenpet
Chennai- 600021

My name is ram, i have recently ported to airtel from vodafone, in very first month am facing problems o[censored]neven billing charges and poor customer service. I rarely use gprs/internet on mobile phone as i use Tata Photon Mobile broadband service. I used gprs from mobile (when am away from my system) like i used to use before porting but am shocked to see that in the very first month am charged Rs. 4,653 only for the gprs charges where am usually charged not more than Rs. 50 to 100 in Vodafone with same usage (without any internet rentals).

My services are barred without providing me details why the charges are levied but on bill generation i confirmed it was for gprs usage charges.

It is surprise to see that the time i used gprs as shown in bill is the time i slept at night and when am busy in office - i can’t use gprs on mobile when am sleeping and its funny to think that i used in office where am connected to 100mbps internet.

I have called customer service several times and spoke with several people when my unbilled amount is Rs. 2700 even after requesting for cancellation of gprs services and after disabling gprs completely from my end i was surprised to see the charges are now Rs. 4,653.

I have all the details of the persons whom i spoke with and the emails i have sent but none handled the issue.

So friends, be careful before porting.

thx,
ram
Mobile No: [protected]

Hello,

I have lodged a Service Request 447157 on 05.07.11 to shift my landline connection [protected] [|BAL|Qrc[protected]|] with IPTV. I was promised that within 20 days the connection will be shifted.

When enquired again on 22.07.2011 Airtel closed Service Request 447157 and lodged a new Service Request 1538093 which was promised to be resolved shortly.

On 11.08.2011 when complained to Airtel Nodal Office and subsequent calls to customer care I was told the previous Service Request 1538093 is closed on 01.08.2011 and new Service Request 1636924 is now there which will again take 20 days for completion.

My concern is why Airtel has closed the Service Request 447157 & 1538093 without my consent.

I am being told by Airtel than my request is pending due to system up gradation and technical issues. My neighbor has got a new connection with the same plan I had applied for this week.

If Airtel is not able to provide services which in turn has forced me to use Costly wireless internet it is the customer who is at loss. Airtel is still not able to commit on a exact date on which the connection can be shifted.

I have the emails for the communication send to Airtel with me.

I want complete refund of 2250 INR as the installation charges and refund for bill payment for the month of July of 1253.57 INR immediately so that I can apply for broadband with a another Service Provider.

Thank you & best regards,
Ashish
ashish.[protected]@hotmail.com

i am regret to inform AIRTEL SERVICE SUPPORT after repeted followup, my grps network problem (Mobile no [protected]) not solved since 3-4 month.

Dear Sir/ Madam,

This is in reference to the above subject, we are not able make STD & ISD calls from[protected] landline from past 1 week. we called Airtel customer care to complaint regarding the same. But we were told it was a fault with our EPBAX system. We got our EPBAX person to come and check the same, but he said it was not the problem with the system and that it was something to do with the Airtel line. And when we called up customer care for the same, they told us to send a mail to [protected]@airtel.in .below are the emails exchanged.

to airtel(Mail sent on 08/08/2011)
Dear Sir/ Madam,

This is in reference to the above subject, we are unable to make STD & ISD
calls from[protected] landline. Please do rectify the problem as the earliest.



Regards,


Naveen

FROM AIRTEL
Dear Customer,

Ref: Email dated[protected], regarding non-functioning of STD and ISD facility for airtel number [protected].

Thank you for writing to airtel.

We would like to confirm that as per our records ISD and STD facility are active for your account. Hence, we request you to kindly contact your EPBAX vendor as a preliminary procedure. However, you may write to us after the confirmation from the EPBAX vendor to enable us initiate further action.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.



Warm Regards,

Deepak N
Customer Care Executive
Bharti Airtel Limited.

TO AIRTEL(Mail Sent on 10/08/2011)
Dear Sir,

This is in reference to the above subject, we are not able make STD & ISD calls
from above mentioned number and we checked with our EPBAX person but he is
telling there is no problem from his side. So kindly send your Airtel executive
to check the problem as the earliest.



Regards,

Naveen

FROM AIRTEL
Dear Customer,

Ref: Email dated[protected], regarding unable to make STD and ISD calls for airtel number [protected].

Thank you for writing to airtel.

We would like to inform that your concern has been registered with us with the reference number 2111100 and the same will be addressed by 11-AUG-2011 05:15 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


warm regards
Maheshwarappa H
customer care executive
bharti airtel limited .

As of this moment none of the Airtel representatives have come to our place to get this rectified and on repeated calls to customer care there has been no proper response or a deadline as to when this issue would be solved
We are a service apartment where guests use the phones to make STD and ISD calls and because of this problem we are at the receiving end of some very angry guests threatening not to come back to our place because of bad service rendered to them.
We have been with Airtel for the pat six(6) years and have never faced such problems before. Its quiet sad to know that your quality of services are diminishing .so look into the matter and get the issue resolved asap.
Awaiting reply.


Regards,

Naveen
Front Office Team


#311, 100 Feet Road,
Indiranagar
Bangalore - 560 038
t - +[protected]
f - +[protected]

myself pradeep negi.i am purchased a usb modem for micromax of the company airtel.the problem is that the usb modem is not support in window7 properly .through which the internet speed is very-slow is about near 20kbps. i am talked with airtel customer care than he told me your complaint is locked and mail to airtel company.till 29th july, 2011 airtel company in favour no call for me related solved out my problem.i am requested to you solved-out my problem as soon as possilbe.i wanted to back my money.product emei no..[protected] and s/n emcx [protected]. .i am request to you take strict action against company..my contact no..[protected], [protected]..i have already loged complaint in consumer court...

Hi ,

I want to change the billing date of my airtel broadband .no [protected] .
Its due date is 29th of every month which is very odd and i mostly miss the bills as I generaly pay all my dues in first week of month after salary .

I have allready paid huge late payement charges and wanted to change the billing date in such a way that due date falls in first week of every month . I believe this would be doable things as I have not been told during connection that your bill date will be fixed .This is really very harassing for me and I am either left to discontinue from Airtel or be on their mercy .

I have spoken to 121 several times but without any help .
Below is last response from your team .

Dear Customer,

Ref: Email dated[protected], concern regarding Billing cycle for airtel number [protected].

Thank you for writing to airtel.

We would like to inform that billing cycle will not be changed for any of the airtel customer.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Please do write in for any further assistance.


warm regards
Zameer
customer care executive
bharti airtel limited
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline

I m geeting charged Rs. 5 for [protected]@5 service per day without using it.I have many Complaints to Airtel Customer Care but i not getting any stisfied fesponse from their side.Plz stop this as soon as possible as i cant afford this deduction any more my number [protected]
please de-activate this service.

Refer my complaint on 04 Aug 11. I sent another mail to this effect but still there was no response... Further I recharged Rs 100 and told them to change my package which has been thrust upon me. Its almost half a month and I ' watching unwanted channels thanx to airtel.
The customer care reps are totally clueless and cold. They cant help and keep repeating same statements without any positive response... can some air tel rep call and restore my connections.

Suji Nair
ID: [protected]
mob:[protected]
[protected]

I HAD NEVER APPILED FOR 3G AND AIR TEL IS FORCING ME TO PAY FOR 3 G CHARGES FOR 19000 WHICH I HAD NEVER APPLIED

SANJEEV
[protected]
40405050

Hi,

This is Rajat using airtel mobile number [protected] post paid connection for above 10 months. I have activated airtel 3G on 18th of July Rs.100 for 100MB and deactivated the same on 31th of July but i realized airtel charging extra MB’s against that I have used.

I called customer care and they told “we can’t do anything”

From Airtel I received this message on 25th of July.

"Your 3G data usage as on 24th July is 16MB which is 27% of your total available free usage. If you wish to upgrade your pack, SMS 3G to 121."

And they have charged for 42MB’s which I have not used...

Sir i have purchased airtel preepaid sim bearing no.[protected] from Ananta R.B.Associates,Airtel Express Outlet,G-1,Ganpati Tower,Vashali Nagar ,Jaipur,Ph.[protected] on dtd 08.08.2011.they have charged rs.200/- and told me that you will get Rs.60/- talk value. I asked them that you are charging Rs.140/- for the sim which is on very higher side as into my knowledge sim is costing only Rs.25/-approx,but they told me that this is companies price. i asked them to give me the bill for the same ,but they also refuse to give the bill of the company and give me receipt of Rs.200/- which has no registration number.they insure me that sim will activate after few hours. Sir till dt.11.08.2011 my sim is not activated. although I personaly visited there shop on dtd.09.08.2011 and launched the complaint that the sim is not activated,they ensured that it will definately starts in the evening but all in vain.Sir i call them more then ten to fifteen times to activate my sim ,but no action has been taken by them except saying it will activate with in few hours.Sir your goodself is requisting to look into the matter and take necessary action as per rules againt them.Looking forwered for favourable Justice.Thanking you.

Sir,
I paid my outstanding Airtel mobile bill (details are given below) for the month of jun 2011 on
01 Jul2011 but it was not credited against my mobile bill and outstanding reflected in the month of bill of
Jul 2011 then i registered a complaint with airtel vide no 38560619 dated 19 Jul 2011 and after that i got conformation that you have to pay the amount for this month only and your payment of 01 Jul 2011 will be refleted in next bill but in this month bill also still outstanding is reflected and i am getting daily two three calls from airtel customercare and i am giving all the details of payment, they will tell me that we will register a complaint but still i have not got any response
Kindly help me solve the settelment
Details are given below ,
MOBILE NO [protected]
NAME Mrs Jaya Lakshmi

Payment Details of 01 Jul 2011

On-line Payment Receipt

Transaction Details
Receipt No. 42689130
Customer Name Jaya Lakshmi R
Account Number [protected]
Mobile Number [protected]
Transaction Reference Number 298107
Payment Date and Time 01-Jul-2011 23:55:29
Amount Paid (Rs.) 653.96
Payment From Self Care Payment - Debit A/C Bill Desk


Bank Details

A/C No [protected]
Name S Subbiah
Branch AFS TAMBARAM

Payment Details of Bank
01-Jul-2011
(01-Jul-2011) TO TRANSFER
INB BHARTI CELLULAR AIRTEL Payments MSBI[protected]IG56606117 TRANSFER TO [protected] BILLDESK TRANSACTION A 653.96


Thanking You Sir
S Subbiah
[protected]

Hi,

When I have sent an sms to 1900 for PORTing Unique code I got a call from customer support engineer for asking the reason and then he offered me a trial package which should charge 1ps/2sec and he asked me to cancel the PORT immediately.

Then I cancelled the PORT after that they started charging me 1.2ps/sec where as earlier I was charged only 1ps/1sec. Instead of charging 1ps/2sec they started charging 1.2ps/1sec. Regarding this I have called 121 Customer support many times but they responded very badly to me and even after recharging Rs 27/- for 1ps/1sec my balance is being deducted 1.2ps/1sec.

This is really disgusting...

The Airtel Customer Support ppl have become very rude to customers and AIRTEL is cheating its customers by charging wrongly.

I have been with Airtel network for the last 8 Yrs.

But now I really HATE Airtel..

I have got IPTV connection from airtel 3-4 months back by paying 1799. Since then my broadband and IPTV services were very unreliable as it disconnects at any time. I had raised many service requests(at least 7-8) for same during this period. Since the problem was not persistent, they sometimes changed wire, but, I continued to face this problem.
finally last week my router(provided by airtel) has given up and not working at all. When I asked them to replace it, they said that I needed to buy new one as airtel has changed policy of replacing modem from July 22nd!!

Can you believe it? I have purchaged new router(DLINK) for 2500/- and was able to configure with internet but not with IPTV, thus I called CC and they told this router is not supported for IPTV and i have to buy the same router(BINATONE)!!! .. now this router is not available in market. What should I do it now?

This is very frustrating that once upon a time Airtel was superb in Broadband market .. .now they are just loosing because of worst customer service.

Have been customer of airtel for more than 3 years... this is first time I am seeing such pathetic service. :(