Airtel Complaints & Reviews

Hi,

We recently shifted our residence. I have tried to call Airtel customer care many a times, but earlier, the call used to get disconnected after IVR put me on waiting for the customer care executive. This went on for a few times. So, as scheduled, we had to shift and the builder had to dismantle every wiring in which Airtel broadband wiring was also included. About 4-5 days back, i got to talk to a CCE, who gave me a service request number 446562, which again, is unattended as of yet. Now, as a result, i do not have access to internet facility or IPTV that i had from Airtel, at my new residence. My uncle called Airtel about a week ago and he was told that i need to go to Airtel customer care center and pay the bill first, of which due date is 25th July, yet to come, and then after 20 days an action will be taken. What is this? I am really shocked that a company like Airtel is treating it's old customers like this. My uncle was also told that someone from Airtel will call me regarding the same, but again, i haven't received any call yet. On Airtel website also, there is no provision under complaints section regarding :"Shifting of Internet/Fixed line" , and every other complaint section has different parameters which obviously i cannot fulfill, like number of modem, in case of faulty modem. I went to the nearest customer care , near Oxford school vikas puri., but they told me that it was a mobile customer care center and that i would need to go to Rajouri Garden if i want to lodge a complaint or inquire anything about landline. How funny is that ? Now i am stuck in a way what to do , should i go for another Broadband service or is Airtel going to respond to my complaint or not. Please help. Thanks & Regards,

sir
hello sir mera number airtel ka hai. sir kuch dino se ( [protected] ) is number se
rong calls aa rahi hai so sir i want full detail of number.

sir meri email id
[protected]@gmail.com
thank you sir

Sir,
My Airtel Number [protected] is BARRED FROM OUTGOING CALLS since last 15 days. I have purchased the SIM in April 2011 and since then I am facing this problem for 4 times. I have always given the required documents at AIRTEL office at Sai Complex Berhampur, but it seems that they are not properly feeding the particulars. I have also lodged consumer complain to 121. But they have not taken any action till date. My name Pappu Satyanarayana. I have given my Voter ID once, Driving Licence once and my Photo for 3 times. They do not care at all.
Pappu Satyanarayana.

I am holding a Airtel prepaid number [protected] for the past 5 years. Recently only i converted it into per second pulse after having had a bid ordeal with Airtel Customer Care. They gave some filthy reasons for not able to convert it into per second and at last it was done, To my surprise i received a msg from AT Alerts today i.e. 12.07.2011 at 5.14 pm stating that" Kindly note your tariff plan validity has expired. your new plan will be 1.2 paise/second for all airtel and other mobile calls, all landline calls at 1.5 paise/second.
This is ridiculous on the part of Airtel. When i have opted for per second tariff, atleast i should be provided with the facility of per second tariff to airtel customers and 1.2 paise per second. It is very clear that a company such as airtel is cheating the customers to the core just like this and minting crores and crores of money. These kind of technical crimes are getting un noticed and the public are not aware of to whom we should complain so as to curb these kind of this happening in our country.
I had called the customer care centre and asked him whether there is any TRAI notification to the effect that the tariff has been changed, but that poor fellow does not know to explain my querry and instead giving me the website address of airtel and asking me to verify whether there is any instructions or notification from TRAI.
I would be pleased that if Airtel may explain on what basis they have changed the tariff and on whose guidelines and if so the copy of the guidelines may be sent to me by way of email so as to enable me to proceed further in this issue or i may be forced to seek legal remedy in the consumer redressal forum so as to save lot of indians from being cheated by your coompany.

I'm a airtel EC recharge retailer from kerala. This is to notify my discontent on the offers provided on my number [protected].
The only offer provided to me is 10p A2A by charging 50 Ps/day. Other local call rates are also too high. So please provide me with better offers or kindly give the instruction to port my ec recharge sim to a different network.

And also i think its high time to increase the commission of 4% on EC recharges to the retailers, since nowadays the customer recharge amount is decreasing due to lower call rates provided to them!

Few years ago the call rates were 1.5Rs/min nd the commission was 4% and nowadays the call rates becoming as low as 30 Ps/min still the commission is 4% which is unacceptable.kindly have a look in to this matter too.
Thanks in advance..


Regard Chintu

Dear Sir,
I am Laibanya Bhatra From At-Tentuligam PO-Bakadabeda Via-Dabugam Dist-Nabarangpur Orissa.I use Airtel sim last 5 year .My Airtel No-[protected] and SIM sl no-[protected].
This SIM show sim card rejected, last five days of the Date From 06/07/2011.Than I Went to nearest Airtel Office At Umerkote and I collect a duplicate SIM on the same no.He (Staff Of Airtel Office) says that the SIM will active next 4 hours. but when that SIM not active again I gone there and complain him,but they not recieve my complain and said that he could not that.But when I call airtel custumor care they said the SIM will active through Airtel Office.That cell no verry Important for me.What I do now? Please help me..

It was about in may-june that i saw the deduction of balance from my mobile account .the sum was about 300-400 when i complained i came to know that there were around 7-8 services activated automatically.i asked them to refund the money but they refused and told me that they cant refund the whole sum but can return only for last 24 hours i accepted that time and asked them to stop all the active services and start full dnd (do not disturb) service in my no.as its not my cell its my father's i very rarely use it but yesterday i just saw that the services were again activated and the balance was getting redused without any notice to us.when i complained to the customer care of airtel they told that there is no active service and i was telling lie to them about the deduction and missbihaved with me.then just now i went to my brothers freind who is the distributor of airtel in rourkela .when he called the main office they again told that the services were activated automatically and money cannot be refunded.
now i want to know that is it the right thing which the company is doing to me.they are going on cutting the balance without any reasons and just saying afterward that money cannot be refunded.

Respected Sir,

I am an AIRTEL mobile([protected]) prepaid customer. And using this service from last one year. From last 2 or 3 month AIRTEL is subscribing me in some of their offer without my consent and deduction my balance when i am calling back to customer care service they are telling that i have send massage to them to subscribe that offer. But i can tell with full assurance that i have not send any that types of massage.

I want my balance to be refunded.

SC
Indian Institute of Science, Bangalore
[protected]

Hi

From past few days I have been literally tortured with Airtel customer services. I had initially requested for my June months bill to be cross checked (Service Request No.[protected] as the 3G internet usage charges was not correct as per my understanding.

Even in the last month I had to face similar problem where I had to contact Airtel regarding my 3G charges which was later on adjusted from my bill.

I got the resolution from your Billing Team that the internet usage shown on my bill is correct which I did not agree to and in frustration I requested for my number to be cancelled.

Couple of days later I got a call from Retention Team giving the same resolution and also promising that they will check and get back to me next day by 5.00PM.

Instead of their call on Friday, 08th July 2011 I was surprised to notice that my mobile has been suspended and was asked to visit Airtel Relationship Centre with NOC letter to reactivate the services.

I have been customer of Airtel for more than 6 years and this is the service I get for using four Airtel postpaid numbers.

There is no confirmation from anyone before suspending the services.

I am still having the same issue with the 3G internet charges included in my last months bill and the due date is nearing.

Can I please have a resolution for this issue before the due date or else I would not pay my bill on time which I have been doing from last so many years.

I wish to stop using 3G services as there are no regular alerts from Airtel on the usage and it becomes difficult to justify at the end of the month.

Regards,
Dheeraj

Hi,

I am using Airtel Mobile ([protected]) from 15th Sep 2009 to till date, initially the bill plan was Polaris 249 but it was change to Talk 99 without my knowledge.

When I called customer care about this on 12th May 2011 Customer care executive said it was a mistake from there end and registered a complaint against this - Reference number 37377576. They have called after a week I am unable to pick the call on that so they have closed the complaint by saying customer issue was resolved.

Dont know what is happening on this.

I called Nodal officer number [protected] and complained about the issue, officer has escalated the issue, couple of days later I called the same number and enquired about it but instead of giving a solution they forced me to take Wavier (which I never asked) officer told me that they don't have information how the plan was changed.

Last week 7th July 2011 when I called Nodal officer number officer named Vinitha picked the call and she also forced me to take the Waiver and she 1000 Rs waiver but it was not even processed till date due to this my outgoing was barred.

Again I called on 11th July officer named Prabhu picked it he clearly said that 1000 Rs waiver was not initiated till now, when I was expalining to him and fire a question he simply disconnects the call.

I want Airtel to answer to the below question and want solution on this.

Is Airtel is not following the Indian telecomunication/TRAI rules and regulations?????

Why Airtel has appointed Nodal officer???

Why Nodal officers giving wrong commitment??

Each and everytime when I call Nodal officer the put the call in hold to check the database and they are not responding for more than 20 minutes, I am simply holding the call. Does India's largest mobile Network holder requires more than 20 minutes to check the database of a customer??

When I called customer care 12th May initally to register the complaint, the call went more than 15 minutes, I heard voice from customer care end "Dont take calls more than 15 minutes, if it goes just disconnect it". Is this the way to run a customer care service??

When I called Nodal officer (on the month of June) to give a call back but she refused that Nodal officers are not allowed to call customer, but for the past 2 weeks Nodal officers are calling. How this was happened??

If you are not able to provide a solution then why a customer care and Nodal officer is required?

Today @11:58AM 12th July 2011 Officer Prabhu confirmed that 500 Wavier will be given aqnd it will be processed within 4hours but, it was not done so I called at 4:30 PM to enquire about this I am geting the proper answes from the Nodal officer, she said that there is a technical problem when I forced she said it was not approved after sometime she put me on hold and finally said that there is a technical problem. I want to know what is the use of a Nodal officer???

Sir,
I was using airtel prepaid ([protected]) for the past 3 years. I use to put rate cutter for msgs and calls usually. Recently I put a rate cutter for Rs 147. For that rate cutter normally 7500 msgs free for all local & national sms any mobile.But this time when i did that, airtel started charging 0.1p for other mobiles. When i called customer care they are saying they changed the plan and intimated all customers and dealers. But I checked with some more dealers also nobody is knowing this at all.Everybody is following the same old plan and guiding the customers. This is a real cheat by airtel. If they really changed the plan, it should be intimated properly to all. As no body is knowing this and putting rate cutters,they are losing their money and we cant do anythg for 3/6 months.They should refund the money back to all who used the rate cutters.There is of no use in putting that.
Another issue is i am using landline and net connection also. My net is not working for the past 4 days. That's too bad customer service.The call is charge 1Re for every 3 min.First when you call it will ask you to enter all your details like ph number all those stuff. After entering all, the customer care rep will again ask all ur details. I asked that rep why ur asking all i have already informed all in IVR. He is saying that u have 2 ask 121 for that and he cut the call and left without even listening me.His name is sambath.Again I called them and i told i wanted to complain abt ur rep, another fellow attended that and asked what u wanna complaint and reg whom.(may be that guys frd) and i said i wanna spk 2 ur superior.He made me 2 wait for 30min and later only he connected me.That manager(Balamurali krishna) told simply he will chk with the voice recorder and get bk 2 me.But no action from their end even after 3 days. Such a worst scenario is happening in airtel.I am going to switch both my prepaid and net to some other good network where they are really taking care of my needs.Please dont go for airtel in any case - public beware of airtel.

Dear Mr sunil mittal
I had recharghed for blackberry service in prepaid but the
Person by mistake put it in genral talktime so again when I
Went to recharge blackberry service the airtel centre
Told me they were unable to do and asked me to call
Up 121 they inturn asked me to call 17070 who inturn asked me to
Go to airtel centre and when nothing worked they gave me
Tamilnadu applet number in this last 3 weeks I have wasted
300 from the recharge amount talking to only your above
Mentioned airtel numbers and nothing has been sorted out
In 20 days is this the kind of customer care you wanted
Your company to do. Is the motto of your company
Customer we don't care or else why does ur customer care
Talk like a prerecorded message either direct to the other
Department or ask for 48 hours or say we are helpless
Regards

I have logged an issue on 09 th July 2011 Complaint number:9854514 and my airtel digital account number is [protected] that suddenly i am getting signal loss issue and cannot watch tv.4 days are gone and till date we did not receive any call from their technical engineer. Daily we have been calling them ,still there is no proper response from their customer care. Only answer they say is we are fwding to backend team and they would call in 15 mins, but never ever i received a call from them. We atleast donot even know what is the cause of the issue. Sorry to say but this is very worst service I have ever experienced. I insist people donot oppt for AIRTEL ever.Also i called on the contact numbers provided but all the calls are diverted and remains unanswered.

Sir/Madam,
My mobile #[protected] was registered since almost more than 10- years in DO NOT DISTURB REGISTRY which enables me to bar all promotional calls and SMS. But unfortunately my DND registration got deactivated and this has happened for the third time. I have complained to airtel about this on two earlier occasions and till today i have not received any explanation for this. Today also my DND got deregistered and i at no point of time till today have i ever sent a request to deactivate my DND.
NOW MY SIMPLE QUESTION IS HOW HAS IT HAPPENED AND WHO IS RESPONSIBLE FOR THIS ?
The same issue happened last year also, and i had registered a complaint with the help line and i was assured of an answer which has failed to come till today. Three years earlier also the same issue happened and i am still to get an answer for the same. In both the cases i had to get my DND registry reactivate waiting and bearing with the irritating promotional calls and SMS for 45 days . The irony here is even airtel is a party to these promotional SMS.
I spoke to the nodal officer Mr.Meenakshi Bora on Phone:[protected] and there was no satisfactory answer from his side, but to inform me the complaint has been registered and i have to wait for 72 hours. Though i very clearly explained to him that i have not called to register for DND but to seek an answer for my deactivation and to leave the status of my DND in its current deactivated status.
After a mew minutes i get a SMS confirming my DND registration number. As i had not requested for DND who has authorized the registration. I have tried calling the nodal officer at least 10 times and my call went unanswered or went on hold for very long periods.
I finally called the Phone:[protected] the appellate officer Mr. anil kumar who took a complaint and said will look into the matter. But failed to explain how my DND activation request was done when i never opted for it at all.
I as a consumer have the right to know how can anybody from airtel without my consent activate and deactivate my DND at their whims and fancy. Is not airtel under the norms and obligation of the TRAI .
As a consumer i demand the answer from airtel at the earliest . I ALSO RESERVE THE RIGHT TO INITIATE LEGAL ACTION AGAINST AIRTEL UNDER THE CONSUMER LAWS AS WELL AS WITH THE TRAI.
Thanking you.
JAVEED A. KHAN
MYSORE 12/07/2011


Some complaint # :
F[protected]
[protected]
[protected]

My name is Feroze Mistry I am facing some issue regarding Airtel 3G,on my
mobile No [protected], i have an Iphone4 and i am using airtel services for the
same, My iphone is factory unlocked, earlier i was using your 2G services and i
had no issue with the same, later i decided to use ur 3G services so i made a
recharge of 201 on 4-july-2011. Since that day i am not abe to connect to the
net,
firstly i tried to check my usage plan with *121*11# as it is not showing MB
in my account till date and later when i try to connect to the net it say's
"You are not suscribed to cellular data Service" and "You are not connected to
the net"

Now i tried calling your help line as they advised me to get in touch with the
GPRS department. so i called up PAID service helpline of 121118, there i did
not find solution to my issue.I found that the executive are not Specialised on
iphone4, they them self need to get help from others and if no solution found
then the answer would be "Sir try after an hour as our Servers and Systems are
down, we are facing downtime". if you are Irate the call is disconnected.
There is no professionalism on call technicians Giggle, they speak to other,
and put you on hold with asking for long time, this is not service we pay for,
don't they know that customer is paying for phone call, instead of telling them
not to keep on hold they do.....i really don't understand where am i ?.you can
check the recording of your system for the same.

i called after some time and the i need to brief the executive again abt the
issue and in turn its a Supervisor call,i got in touch with various Supervisor
of the paid service (siddhart, shreyas, priyanka, & James Martin) all big talks
however no solution.
however i end-up getting reference no and time limit, now i am really unhappy
with the services of 3g i really need some good tech ppl to look into this
matter
i have list of ticket no & reference no:[protected]
CMOUD[protected]
CMOUD[protected]
C3GIN[protected]
CMOUD[protected]
C3GDC[protected]
C3GDN[protected]
CWDIS[protected]
C123W[protected]
As you can see above how many times i have contacted Airtel and all the time i
have to brie[censored]p the executive,can't they read the notes of the earlier
executive, plz help me in getting connection to the net with your 3g services.
Just to summarise
[Not able to check my Mb on my phone and not able to connect to the net ]
i hope you will do the needful as soon as possible.

I am Airtel broadband customer since 2008 and I was very happy with their service.Recently I shifted from Mysore to Bangalore, I asked for my Airtel connection shifting on 7th July 2011. At first CC said that relocation will take max 3 days, later they told me it can take max 20 days !!!!!! but from CC assured me that it will be done within 3 days...8th July one Airtel guy called me and said it will be done tomorrow...but till today nobody again call me or informed me about the delay...and when I called CC they are now saying it will take 20 days !!!! Only for relocation I have to wait 20 days ????
My details -
Airtel acct Nbr[protected]
Relocation req nbr - 196875

Thanks
Pronab Kahali

Sir, i purchased 6 postpaid connection in CUG plan.According to my plan all
airtel CUG numbers are free and other call rate is 30 ps/min. for all over
india.But i found after my first month bill that my call rates are 20 ps/min.
for CUG plan and 50 ps/min. for other.I complained about it to the customer
care , they said that it will clear... within 24 hours.but I didn't get any kind
of response.And now it's time to come my second month bill, but my call rates
are same as before.I want all my call rates according to my plan as soon as
possible.
please take some action towards it..And please inform me immediately.
Complaint No that provided by Airtel Customer Care :38404922
My No.:[protected]

I have registered for MNP PORTABLITY ON 24/06/2011. i have submitted an application and my correct id proof to tata docomo. But my request has been rejected from airtel for unkwon reasons. when i am calling to airtel customer care (on 05/07/2011) they asked me to wait for 2 days and my problems will be cleared.But they dont.Again i called on 08/07/2011 again they asked me to wait for 3 days. But still now they didnt solve my problem. Now calling to customer care form my number is not working. i dont know what to do.

For some reasons I have started to doubt the bill amounts of my AIRTEL POSTPAID connection. Hence I want to surrender my POST PAID connection. I have send so many mails to customer care of AIRTEL asking them the process of surrendering. But they are not assisting me. I need your support in this case.

[protected]

Hi,

This is Jithin using airtel mobile number [protected] post paid connection for last 6 years. I have activated GPRS in September 2009 250 rs Unlimited Plan. 3 Months back i realized airtel charging[protected] rs for Gprs usage. My company paid all bills during these period. Fortunately i checked bills and realized the same. I called 9 times to customer and they told me they don't have any unlimited plan. again i called from other number and they confirmed unlimited plan is there. I recorded these all calls.

This is 100% cheating from airtel

I registered complains 3 times to return the amount they collected for gprs. 4 calls i got from different people and they told me don't change service provider they will return amount. Till no response and continuously getting sms insisting pay bills.

Jithin