Airtel Complaints & Reviews

Hi,

I'm a AIRTEL (karnataka) user and am on Raoming in hyderabad. Accidentally i got subscribed to Airtel Mobile Tv and have been charged Rs 40 for one week. I thought i will be unsubcribed after that week. To my surprise i have been charged Rs 150 for continuation of the mobile TV service.

As i'm in roaming and cant call customer service (as i will be charged hell lot of money again to call karnataka Customer care) i tried Unsubscribing the service by sending TVUNSUB to 54321.

I didnt get any confirmation message from them. But thought it got unsubscribed. After a month ,today again i got charged Rs.150 for the same.

What the hell is happening. can anyone tell how to bring these guys to justice.

My airtel fixedline no.[protected] not working since 20/06/2011 and have made several complaints but all in vain as every new day I am promised to resolve by day end but that is not happening.
Further since last 3 days tha airtel complaint no. 198 has also started playing tricks as after 5 minutes of waiting and after reaching the copmplaint by going through all the options the no. simply disconnects making a mockery of my time.

I purchased a DTV connection online from Airtel on 28th.

Your person has not installed it till now.

Your technician came once on 29th and fixed the antenna. But did not install it saying he did not have enough cable.

He promised to return on 30th evening by 6.30 pm. I called him at 6.30 and he asked me to buy cable and keep. I bought cable and waited for him till 8pm.

since he did not come , i contacted him and he said he cant come and asked me to do what ever I can .

Is this Airtel service to customers? I have been using airtel mobile since 2003. never had such bad experience.

I have been calling calling your customer care for the past 3 days and I am getting very bad response from there too..

please tell me how I can cancell my connection. I WANT TO CANCEL MY CONNECTION AND MY MONEY REFUNDED.

Your immediate reply is requested

Regards

Venu Menon

To
the area maneger airtel
ghaziabad U P

This is to inform you that i dr.pushpa singh living in gzb has paid 500 Rs advance for airtel landline connection on 22-06-11 your service provider told me that connection will be activated within 3 days but till date connection is inactive i want to quit connection due to your incomtitant service providing system and rude behaviur of your staff kindly refund advance amount i am giving details of my connection airtel CAF no 2762846 ,cust name dr. pushpa singh
address vasundhara sec 10 D/52
cef no 2762846

thanx

On the 19th June, 2011, I recharged my Airtel Prepaid account with Rs.200/-. This was the message I received:
" RECHARGE SUCCESSFUL on[protected] at 08:06PM.Talktime Rs 1.00.MRP Rs 200.00. TransID[protected]. Send 3G to 121 to activate 3G Services
From: ERecharge
20:06 19/6/11 "

I got a talktime of Rs. 1.00/- when I recharged my account with Rs.200/-.
My phone wasn't on roaming and I had rarely used my phone for outgoing calls, the account balance became zero within a few days, ensuring that there was no error in the above-mentioned message I had received from Airtel on recharging my mobile.

On 26th June,2011, I again recharged my Airtel Prepaid account with Rs.100/-. This is the message I received:
"RECHARGE SUCCESSFUL on[protected] at 04:25PM.Talktime Rs 0.10.MRP Rs 100.00. TransID[protected]. DIAL 55255(tollfree) for special offer!
From: ERecharge
16:25 26/6/11 "
I got a talktime of Rs. 0.10/- when I recharged my account with Rs.100/-.
As in the previous case my account balance became zero in about a single outgoing call, ensuring that there was no error in the message I had received on recharge.

I am using a no [protected] and i have ported my number from vodafone to airtel on 25/2/2011 at the time i submited my documents at airtel relationship centre i requested to convert my postpaid no to prepaid but they refused to do so that u cannot convert postpaid to prepaid. u can convert it only after 90 days. after 90 days i went there but they are now saying me that there is no such process to convert a postpaid to prepaid. Please let me know will my number would ever be converted. varun

hi dear sir,
my customer ID is [protected] (Rohin Raina ) mob. no [protected]
on 27/06/2011, my tv screen show a message "no signal" & i lodged a complaint with customer care centre ( request No 9492130 for video problem ) and they gave me assurance that the problem will be resolved by 4 pm 28/06/2011.
on 28/06/2011 , i received a message that your problem has been resolved while as any body from airtel has neither visited my house nor the problem was resolved and then i contacted customer care again and they answered that they have raised a fresh request ( request NO.9511161 for wrong resolution domino), and the same will be resolved by 1pm 29/06/2011.they also provided me a mob. no .[protected] and told me to contact them, but no body was answering my calls despite my repeated attempts . aat arount 4pm some one attended my call and said that the engineer has already left for my house to resolve the problem....at around 6.30 pm i again contacted them but there was no reply to my call.inOn 30/06/2011 morning i again cintacted them and i was told that within 1 hour my complaint will be resolved .....now its alredy 9pm and no body has attended the complaint and no body is bothered to pick my call ...

sir i want to know was it my mistake to choose AIrtel Digital TV because i am using my aitel mobile sim from last 5 years and i thought that they will provide better service and also plz let me know is there is body senior with whom i can lodge my complaint . plz give their contact no.

regards
rohin
[protected]@gmail.com
[protected]

Before 3 months I submit one complaint regarding Airtel rejection of MNP offer, after my complain here They called me from Airtel and they gave me an offer A-A 10 ps and other mobiles 30ps for a daily rental of Rs.1/-. They said to give this offer for 6 months, but before 10 days(ie exactly 3 months after the day they gave me the offer) they send me a message that the offer which I availed will be cancelled and I will be charged 30ps for airtel nos and 60ps for other network, I was shocked. now realished that the offer is a trap to prevent me from porting to other network, the Airtel guys are fakers and I realised that Airtel is very worst deceivers. I think to port my sim to other network or just keep my sim without using

Sir, I have registered my mobile number on DNC and I am continously being hounded by at least 10 phone calls from the following numbers: [protected], [protected], [protected], [protected] all pertaining to AIRTEL CABLE TV. This has been happening since about two months and it is a computer generated voice. These calls come at odd hours or while I am driving. I want your Authority strict action against these people...

Thank you in anticipation

Abraham Joseph

Problem started from[protected] when Airtel started charging me for using AirtelLive despite i have activated Rs. 98/- monthly GPRS plan on my mobile a complaint was made by to various airtel authorities and consumer forums on June 1st 2011 and the issue was resolved by refunding Rs. 100/- (on[protected] and Rs. 50/- (on[protected]. That is a total sum of Rs. 150/- was refunded to me against my complaint. Afterwards they started to recover the same by some other means i.e. fraudulently in the name of airteltv. On[protected] at 14.09.19 I got a message from AD-54321 that "Thanks for using AirtelTV subscription service from Airtel. You have been charged Rs. 150. Latest games http://gclub.in browsing @30p/20kb." After complaint to airtel and copy to trai, different consumer forums etc. I got back Rs. 150/- on[protected]. Again on[protected] Rs. 150/- was deducted from my balance i got similiar message for subscribing aiteltv on my mobile and again after complaining i got back Rs. 150/- on[protected]. Afterwards again on[protected] they deducted Rs. 150/- without giving any reason and after lodging complaint i got back Rs. 150/- on same day and was told that for audit purposed that was happened and will not happen again. But on[protected] again the deducted Rs. 150/- without specifying any reason. After several complaint over e-mail i was not getting any reply form anyone. Finaly after sending various complaint through mail, as reaching cusotmer care was already blocked by them from my mobile, finally got reply on[protected] that Rs. 150/- deducted on[protected] was justified as using airteltv from my mobile earlier which was wrongly credited to my mobile and hence they have deducted the same.

Now the conclusion is that they finally succeeded in deducted Rs. 150/- which they gave me on resolving my complaint on June 2011. This is to be noted that i have never subscribed airteltv and never requested for any such service from airtel by any mode of communication exists. How can I be charged for something with i was not requested and never used.

It is my request that please help me in getting back Rs. 150/- plus compensation for continuosly harassaing me.

This is regarding series of billing discrepancies because of which we went to the extreme of disconnecting airtel.

My Telephone number :[protected]
Account Number : 12656645

We had the issue with the bill for more than 7 months and the exact issue being the Night usage (post 9PM) has been charged ,which is supposed to be unlimited (we are in Turbo 256 plan taken 3.5 years back where the night usage was unlimited).

And Every Month after making (series of ) calls to Airtel CCR and explaining them the situation , Waiver was provided. Note that this cycle was carried on for more than five months continuously. And for the recent months bill issue wasnt resolved despite making too many calls to the CCRs and this made us decide to cancel airtel connection and had requested for the same !
on 26th JUN , Paul (Santhome Office, Chennai) from Retention Team called up and informed that the retention team understands the issue with the billing and he promised that his team will esculate the issue to Billing department and this issue will be resolved by 3 days.
When i called up Airtel Customer care after 3 days , i was told tht the connection has already been barred and there is no way that retention team would have given such a commitment !
Also i was suggested by the same representative to mail [protected]@airtel.co.in and i would get a response with in seven hours , and as expected no response from their end !
Had also mailed Nodal office and Airtel Presence team regarding same issue and no response from them too.. I still wonder how they can expect loyal customers when they treat ppl this way !!
I am highly disappointed with their entire service and specially Retention Team for giving wrong commitments. I would want airtel team to study the case and fix the issue. Now that if the billing discrepencies are sorted out at the earliest, we would still consider retaining airtel..but failing which we aren't going to care about the cancellation procedure nor the outstanding payments !!

Dear sir,

i am using Airtel 3G on mu mobile Nokia 5230.i did EC recharge 675rs data plan on jun20th .The plan was activated but their is no 3G speed .the maximum speed is 5kb/s only.in my mobile i am getting 3.5G full signal .21 st i called customer care they said before 28th we will solve your problem.on 28th evening they called and said we r solved your problem now u can get 3G speed.after the call end i tried to connect net the speed is only 5kb/s only.almost 10 days over in 30 days validity .y i did 675rs recharge,to this speed i can do normal 98rs recharge .now i try to call customer care now i can't contact then i tried 121 and 198 the call end. see their is no good response from Airtel. my uncle said to me to file case at consumer court against airtel.675rs is a big money,they have to provide good service for the money.but they r not doing that service.they don't know customer value , money and time.

Regards,
Muralidharan,
[protected],chennai

Hello Mr. Sharad Damani
Please help me in resolving this issue
Regards
Sharad
[protected]

-----Original Message-----
From: Javeri, Sharad
Sent: Thursday, June 30, 2011 12:28 PM
To: '[protected]@in.airtel.com'; 'dthnodal.[protected]@airtel.in'
Subject: RE: no signal problem

Hello
Airtel my problem refunding the subscription charges has not been addressed. As agreed with you this problem of wrong installation was there from the time installation was done but till date it was not rectified . I lost 1000 Rs without any channels being available for viewing to me

Regard
Sharad



-----Original Message-----
From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Saturday, June 18, 2011 4:47 PM
To: Javeri, Sharad
Subject: Re: no signal problem

Dear Customer,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding airtel digital TV services.

We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.

We would like to inform you that as per our telephonic conversation with
you on mobile number [protected] dated: 18/06/2011, we have forwarded your
request to concerned team and you would be contacted at the earliest.

Your complaint number for the above issue is 9104258.

It is our privilege to have you as our valued customer and we look forward
to a long and fruitful association with you.

Regards,
Salman Ahmad
airtel digital TV

Know more about airtel digital TV

Now watch Akshay Kumar and Sonam Kapoor in the latest blockbuster comedy
THANKYOU @ just Rs. 30 on Channel No. 150. To watch today, SMS "BOOK 150
to 54325" from your registered telephone number. BSNL/MTNL users can SMS
BOOK 150 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
In case you get error code 6 after recharging your account, please sms
HR to 54325 from registered mobile number and ensure that your set top
box is on for the next 30 minutes. BSNL/MTNL users can SMS HR to
[protected].
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.


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or consequences thereof






"Javeri, Sharad" To
<sharad.[protected]@sa "[protected]@airtel.in"
p.com> <[protected]@airtel.in>
cc
06/15/2011 02:13 "dthnodal.[protected]@airtel.in"
PM <dthnodal.[protected]@airtel.in>
Subject
no signal problem
P Please do not print this e-mail
unless it is absolutely necessary P









Hello Airtel ,
my customer complaint no is 8764240 from past one month I am not able to
see 20 -25 channels almost I have launched the complaint 10 times so far no
response from your end please resolve the issue
Regards,
Sharad



This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Sir,
any update regarding complain because i not able to use my Internet connection
and i am also not able to contact customer care.
when i recharge my connection it is deduct amount automatically.
kindly provide me resolution time.
Navneet sharma
([protected])
yash Bhardwaj
([protected])

On Thu, Jun 23, 2011 at 5:13 PM, wrote:
Dear Mr. Bhardwaj,

This has reference to your concern regarding Nokia bulk service on your Airtel
prepaid mobile number [protected].

Thank you for your email to airtel and the opportunity to assist you.

We regret the inconvinience caused to you

We would like to inform you that your complaint regarding nokia bulk service
has been registered with the Service Request number[protected]. You may quote
this number for all further queries

with respect to your request. Our team would be updating you on the status of
your request with in 24 hours.

It has always been our endeavor to provide you with the best customer service
and we assure you of our sincere commitment to meet all your future
requirements too.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.

You may send an email at nodalofficer.[protected]@airtel.in , or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10

working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30
AM to 6:30 PM Monday to Friday.










Warm Regards
Mamta Mehta
Nodal Office
Bharti Airtel Limited

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Click here to provide Feedback.

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B2DA3B404DB5C1C0CDCF3356B7C3C3C4CC3354B5D03059A2E6296C&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: contactcentre.[protected]@nokia.com;[protected]@hotmail.com
Sent: 23/06/2011 11:29:50
Subject: mobile no [protected] internet charge

Dear sir,
I have nokia x2-01 mobile handset with air tel prepaid no. [protected] ,when i
was purchased noika phone that time they people inform me that internet usage
like facebook,orkut is free of cost for one year .
Few days internet is working fine free of cost ,but after some days it was not
working .when I was contact customare care regarding this issue they people
says nokia handset is fault , i was surprise how it possiable .i am also
contact nokia care ,but there is no fault with handset .
I am again contact with airtel customer care & inform that my handset is fine
but internet is not working .that time customer care person says some airtel
network having problem and will resolve shortly .
now internet is working fine but airtel is charge .
i am not understand why Airtel is charged & cut amount ,if it is free for a
year ,
amount Rs. 75/- is deduct .
kindly return my amount as soon is possiable or advise me who will pay this
amount airtel or Nokia . .
with warm regards
Navneet sharma
([protected])
Yash bhardwaj
([protected])

SIR,
I AM PURCHAGE TO AIRTEL DTH AS PER TELEPHONE TALKING DT. 28/06/2011 MISS RUBY SHARMA FROM DELHI AIRTELL OFFICE , YOU PROMISE TO INSTSALL 24 HOURS.
BUT NOT INSTALL 24 HOURS. MISS RUBY SHARMA GIVE ME YOUR MO NO.[protected] ANY QUIRIES, I AM CALL TO MISS RUBY SHARMA DT 29/06/2011 YOUR MO NO -[protected] ABOVE 100 TIME BUT ANY CALL NO RESPONSE, AND AFTER 7.30 PM MOBILE SWITH OFF. AND NO INSTALL AIRTELL DTH. I AM PAID TO AMOUNT RS. 1490/- THROUGH INTERNET BANKING DT 28/06/2011. BUT NO RESPONSE MISS RUBY SHARMA. OUR AIRTELL REFRENSE NO-3618009

THANKS

NARESH KUMAR
STATE BANK OF INDIA
SILWASA ROAD BRANCH
CM/20, PRAKASH IND SER P LTD
GIDC CHAR RASTA, VAPI
GUJRAT, MO NO-[protected]

INSTALL ADDRESS

A-402, VIJAY PARK SOCIETY
KOPARLI ROAD, GUNJAN
VAPI- GUJRAT

i recently bought nokia c3-00. and have this internet pack from airtel, but when i was using it was deducting charges for per kb, then i asked airtel custom care for mobile office. after that i started using net from the icon made on home screen for web and it will not cost me
but whenever i use opera mini or use any application and game which need internet connection, then it starts costing me... they stated deducting it from my balance.
and whenever i download any application or game it gets downloaded but a golden key on the icon of application and then it never runs.
and please tell me how to get gprs settings in nokia c3

june 29, 2011 by Rishabh shukla
Dear Sir/Ma'am,
this is to bring to your kind notice that there has been a problem in my broadband bill since june. My bill genrated in 24 june be 1200 approx. but it was connected to 15 june and only 9 days bill so high and i m just taking a 649 plan this no. is[protected] this account no. 16596118 , i have complained at customer care not giving proper response to the customer and i m not comfortable with this plan so please change my plan 699 old unlimited plan with proper checking of the bill.
It is my humble request to please do the necessary retification of my bill and as early as possible to change my plan in 699 old unlimited plan.

thank u
Rishabh shukla
384 tilak nagar indore mp
[protected]
mob.- [protected]

Hi,

My customer id number for ADTV is: [protected]
I wanted to add "Food-Food" channel so I had called to customer care in mid of May.
He told me that to add Food-Food channel, ADTV engineer needs to come at your place and migrate the satelite. He told that engineer will come in 48 hours. I waited till end of May (around 10 days) but no sms or engineer came. I again called in customer care in the beginning of June and asked him to place a complaint. He told that in 48 hours surely engineer will come and solve the issue. I got the message for Customer Request number - 8748793 and in that message some HAPPY CODE and the mobile number of engineer ([protected]) was shared. I got this message on 5th June 2011. I waited till 10th june but no engineer came. Then I tried to call on engineer's number but it was always busy or switched off. Hardly once, he answered my call and asked me to text him the the request number and address. I did the same. But still as expected, there was nothing to happen..!! Then I tried calling him again at 24th June and hardly he answered my call and this time, it was un-believable..!! He told - "Ye sab kaam ham nahi karte, Customer care me call karo" and cut my call. I tried again and he told that "jo karna he kar le..!!" and again cut the call..!! He cut my call 3 times.

Now this is enough..!!
Your customer service and engineer team is very poor..!!

I need this issue to be resolved as soon as possible.
I also want you to take action against the engineer who doesn't know how to talk with Customer..!!

You can call me any time for more details.
You may get my number from my customer id using your system

You can mail me in case you need more info.

Looking for the proper actions to be taken as soon as possible.

Regards,
Raj Khatiwala
[protected]@gmail.com

Sir,

I am Manu Kant, using Airtel Broadband connection (Number:[protected] since May 26, 2011. When i applied for airtel broadband connection one the sales person came to collect my all the documents and amount. I have given him all the docs and amount but thing is that he filled my Customer Enrollment Form (CEF) by himself and when he gave the copy of my CEF at my home and at that time i was in my office. Now i have made so many calls to Customer care department but they are not taking any action against him. And now they have barred my all the services. Please take an appropriate action ASAP otherwise i have to go to the consumer court.


Warm Regards,
Manu Kant
[protected]

After attempting to call 6 times and being told that "the Nodal officer is presently busy...pls call after sometime "attending to other Complaints, it struck me that the quality of service provided by Airtel is so poor that the Nodal officers office is alwyas flooded with calls and I would not stand a chance as the IVR always drops me off after making the above announcement.

The poor quality of service is also highlighted in the following service failures :

my landline connection's STD facility has been locked for over a month. and the Caller ID list does not record.
on 9th June I called 198 at Airtel and was told by Mr. Wasim (ref call recording at 1945hrs) that the problem would be solved in 4 hours and i need to reset the STD after 4 hours had elapsed....I was given a reference number [protected]......but unfortunately this did not happen.....I kept treying for the next few days hoping this shall come through.
as for the caller ID issue I was told that the batteries needed replacement......only I discovered later that all these years we have operated this phone without any batteries and Caller ID was always recorded without any problem......I realised that I had been taken for a ride by Wasim.

finally frustrated with no results in unlocking the STD for several days I called 198 again ( ref call dtd 14th june 1930hrs) the agent was unable to explain why I was made a false promise 5 days back....he could not explain any difference between what wasim did and what he would do differently to resolve the problem. I got another reference number 758263.
I faced extreme difficulty in having the call escalated to Mr. Khan who finally agreed that there had been deficiency of service on part of Bharti Airtel and he promptly sanctioned a credit of rs.100/- to my account.
While I appreciated the credit, a) I thought this should have been offered by Airtel proactively and the customer (i.e. me) need not have to beg for it.....and b) . I was promised that the connection would be fine after 4 business hours starting 8am next morning (distinctly different from what was told by Wasim on 9th June), and that I should try to lock the phone after 12:30 hrs next day. I clarified that that this credit was being accepted as compensation for deficiency of service from 9th to the 14th June and should the std service not unlock based on teh steps dictated by Mr. Khan, further compensation shall be due.
Lo and behold, is has been 15days since and the STD on my Landline still does not lock/unlock and the instrument still does not record the caller ID for last 80 numbers, as it used to till a month back.

Yesterday I had the most unfortunate call that lasted NINETY TWO MINUTES, that displayed :
a. how inept your customer service agents are in handling customer issues
b. how poorly trained they are, both in Process knowledge, as well as in command over basic English
c. how they are unwilling to take responsibility
d. how everyone is only eager to pass the buck around
e. how contact centre leadership is conspicuously missing for such a poorly trained workforce
f. how difficult it is to escalate an issue that has been pending for over 20 days
g, how eager all your staff are to confuse the customer and mislead and misinform the customer
h. how the customer service basics are missing and the customer is asked to repeat the entire history of the case 4 times beacuase one CS agent does not have the time to relate the full problem to the next one before transferring the call.
i. how your agents conveniently close complaint cases irrespective of genuine resolution

The following people attended this 90 minute call
Bharat
Praveen was missing from the floor
his manager Varun was also not present on the floor
His manager Bhatnagar was not on duty

Ashish who was too busy to attend the call so he sent Gaurav to attend the call without complete understanding of the case
Mr. Morey who could not understand the gravity of the situation till I mentioned "CHAIRMAN'S COMPLAINT" to him.

Finally I was misled to believer that[protected] was Mr. Gurpreet Sandhu's number.....I had to repeatedly highlight that this number was short buy one digit.....and finally the correct number was given to me.
On my insistence I could also obtain the mobile number of Mr. A Bhatnagar.

your agent Bahart has extreme difficulty in understanding English.
he could not explain why the technician cannot come at 8.30 am
he had a standard phrase that the problem would be solved by 1330hrs next day (i.e. today 29th June), expecting the customer to stop all work and office work and stay at home waiting for an AIRTEL technician.

his supervisor had the same problem, and found it extremely difficult to understand that customers have a life beyond waiting for service from an AIRTEL technician......according to them customers have to available when technician arrives HOWEVER they are unable to predict approximately when the technician may arrive.....as though customers have no other work in their life.

Mr. Gaurav came to the call unprepared and did not have the foggiest about the case.

Mr. Ashish finally escalated the call to Mr. Morey, who also needs lessons in primary English urgently.....No, this is not about Voice and accent.....this is about basic simle everyday colloquial English, which we use in every day life......In addition ALL your officers desperately need training in LISTENING SKILLS.

in the process I was given yet another reference number : 48230630

Having been convinced that a technician would be at my home by 0830am, I was about to retire for the day when a I got a call from one Mr. Pandey at 10pm, who was trying to tell me that the nature of the problem was such that it could be solved from the back end and therefore there was no need for him to pay a visit at 0830hrs, and so I he need not visit at all !!

I was SHOCKED at this and immediately called Mr. Bhatnagar, explaining the entire history for a 5th time.

RESULT :
A. NO TECHNICIAN VISITED AT THE DESIRED TIME
B. THE DYNAMIC STD LOCK IS STILL JAMMED AND WE CANNOT LOCK / UNLOCK IT

DISGUSTED WITH SUCH POOR FOLLOWUP I FINALLY DECIDED TO CALL UP THE NODAL OFFICER ONLY TO BE TOLD....the Nodal officer is presently busy...pls call after sometime

PLEASE ADVSIE WHY SHOULD I CONTINUE WITH AIRTEL SERVICE AND NOT SWITCH TO A BETTER COMPETITOR.
or else why should I not move the appropriate appellate body / consumer court for compensation for deficiency in Services.

Joy Patra
SFS 420 Mandakini Enclave
Alaknanda
New Delhi - 110019

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