Airtel Complaints & Reviews

dear sir/mam
my name is Nitesh saini.I am using Airtel sim in my lg mobile.
my complaint is that something is wrong in my airtel account.I am not receiving messages from
my friends,relatives and airtel company etc. when i check my balance on *121# it also not
showing the balance.I change also my mobile but it also not showing message,so problem
occuring in airtel service.when i called AIRTEL COSTUMER CARE they receive the call but
does not tell me any solution of this problem,,

PLEASE HELP ME.plz plz

TODAY MORNING I RECHARGE MY AIR TEL MOBILE ACCOUNT BUT I DIDN'T GET TOP UP BUT MY ACCOUNT BALANCE REDUCED.... PLS RETURN MY AMOUNT MY MOBILE NUMBER IS ...I RECHARGE FROM SBI DEBIT CARD...SOLVE MY PROBLEM SOON AS PROBLEM.....CONTACT ME @stalin.raj.[protected]@gmail.com.....I RECHARGE MY MOBILE ACCOUNT FROM EASY MOBILE RECHARGE.COM

Dear Sir/Madam,
I am Abhijnan Dasgupta User of Airtel Broadband and landline phone for last 2 1/2 years.
User ID[protected]
Telephone number - [protected].
Complain no 47783444

For the last 2 month my net is not working properly, form last 2 weeks it has stopped working, my landline is dead for 2 weeks. Everytime I lodge a complain your engineers respond to the call but in the end the problem persists. Every month I am paying the airtel bills as per my plan but for the last 2 months but I am unable to use my broadband nor my landphone. Today I have received a message from airtel that my problem is solved, but reality is nothing has been done not even a engineer has visited my site. Please explain how can you send such a message??????????. I have also complained in care.[protected]@airtel.in
but no response

I HOPE SOMEONE FROM AIRTEL SHOULD READ IT AND HELP ME OUT

sir
I am holding your connection no.[protected] since 1995. From last three months I am harrassed by airtel
by deductjng balance by activating unwanted services. I have made my complaints about this before also.
Only due to this I have deactivated all my 3G services from last month
And now again on 20th june2011 they have deducted RS 60 from my balance I lounged a complaint on 198
at 7.00am then they send me the message of deactivation of service but my balance was not refunded.
and again on 21st june 2011 my balance was deducted by RS 60 by making complaint they told me that I
have activated 2g internet service and also told me that this money will not be refunded.
Just think as I am having 3g smart phone why would I activate 2G services.
So I am fed up from your malafied services and this is the last warning before going to the appropiate
consumer courts as I am having full records of our communication and evidences.

I AM WORKING AS A COMMERCIAL TAX OFFICER IN COMMERCIAL TAXES DEPARTMENT . PREVIOUSLY I HAVE WORKED AT ANANTAPUR BUT RECENTLY I WAS TRANSFERED TO CHIRALA. SO I WANT TO CHANGE MY COMMUNICATION E MAIL ADDRESS AS FOLLWS KINDLY SEND THE POST PAID BILLS TO THE FOLLOWING E MAIL ADDRESS

MOBILE NO. [protected]

E MAIL: [protected]@apcommercialtaxes.gov.in

REGARDS

C VENUGOPAL
CTO/CHIRALA

Hi,



I am Naresh kumar sharma having mobile number [protected] from past more than 2
years but due to some irresolvable issue i want to port this number having ref
porting ID AD884371 at the earliest.



As i had submitted the request on 03/06/2011 but that was rejected on
11/06/2011 stating reason "subsisting contractual obligation" So i am totally
dejected with the response from your side which provided from your side. Today
had contacted airtel customer care as per them that request has been cancelled
and duration for the same has been expired so they needs to take new request on
13/06/2011 for the same,And before closing or rejecting the request no intimation has been provided to me
So this time I am planning to file a complaint in consumer court for compensation.

I contacted my airtel customer care about this issue no one has respondig


Thanks & Regards



Naresh Kumar Sharma
[protected]

Airtel does not reply to my mails but keeps sending bills and legal notices...

[protected][protected][protected][protected][protected][protected]-----


to Corporate.[protected]@airtel.in
cc Shaik.[protected]@airtel.in,
collections.[protected]@airtelmail.in
date Wed, Feb 9, 2011 at 4:28 AM
subject Fwd: Regarding mobile payment - [protected] - v
mailed-by gmail.com
hide details Feb 9
Hi Serlvi,
Below is the last mail conversation I had regarding this and I did not get a reply from airtel after that.. can you please look at the trail to find answers..
it is basically a service i dint use for 6 months that you are charging (you can check the outgoing and incoming calls... there would have been none) and when I approached for disconnection 6 months back, I was basically shuttled saying someone will call back etc., the disconnection was not done because of airtel's inefficiency.


[protected][protected][protected][protected][protected][protected][protected]
Dear Sir/Madam,

This is regarding your mobile number [protected] bearing account number[protected] , where there is an outstanding of Rs 2495.25
which is not paid from past few months.

This is to inform you that payment needs to be made on or before 20/02/11, to avoid further legal proceeding .

For any further clarification ,feel free to contact Rajiv @ [protected]/Selvi @ [protected]

Note: If payment is not made by this month,there will be a legal letter which will be initiated from Lokadalat ..

Please Ignore the mail if the payment is made.

Regards,
Selvi
[protected]
[protected] Forwarded message[protected]
From:
Date: Wed, Jan 5, 2011 at 5:42 AM
Subject: Re: Regarding mobile payment - [protected] - c
To: Corporate.[protected]@airtel.in


Why do you always do this..
This is the nth time this happens with Airtel. Now you will ask me to prove that I called with request number and everything. You can check my records to see if I have used your service.. has there been any calls received or made in the last few months?
I basically have not used your service and I have made a request for cancellation as well - just that I dont remember the request number.. why do u make things difficult for your customers..

I am pretty sure your guys promised to call me back regarding cancellation and you can also check the bulk payment I made of around 4000 Rs in Jul/Aug time frame for a similar request as below - I was asked to pay off my dues and then airtel promised to cancel, I paid and then nothing has happened but for this mail I got.
You have to understand that I wont be aware of your processes.


On Wed, Jan 5, 2011 at 5:37 AM, <Corporate.[protected]@airtel.in> wrote:

Dear xxx,

If you have called customer care alos they would have taken the request for cancellation,but we see there is no cancellation request.

Request you to provide us the request number if you have called customer care.

Regards,
coerporate collections.






01/04/2011 02:26 PM

To
Corporate.[protected]@airtel.in
cc
Subject
Re: Regarding mobile payment - [protected] - c

P Please do not print this e-mail unless it is absolutely necessary P




Why should i pay for a service I did not use and why dint your service center guys tell me this process of disconnecting when i called them..
Should i pay for airtel's inefficiencies?

On Tue, Jan 4, 2011 at 9:31 AM, <Corporate.[protected]@airtel.in> wrote:

Dear xxx,

If you wish to disconnect the number request you to send a mail to [protected]@airtelindia.com after clearing the dues.


We would also like to inform you that you can make the payment using a Credit or Debit card on the net. Please find below the procedure for your reference:

"" Log on to respective web sites of your bank
"" Click on the option for bill payments.
"" Fill in the bill amount, account number and the bill date.
"" A transaction ID will reflect on the screen once the payment is made.
"" The banks that can be accessed by net pay are Citibank (www.citibank.co.in), ICICI (www.icicibank.com), HDFC (www.hdfcbank.com) and Billjunction.com (if registered). and send us the screenshot of the payment.

Regards,
corporate collections.






To
Corporate.[protected]@airtel.in
cc
Subject
Re: Regarding mobile payment - [protected] - c


P Please do not print this e-mail unless it is absolutely necessary P






I relocated to a different city and I have been trying to disconnect it since august and your guys keeps postponing the call
Saying someone will call me as the person in charge of disconnecting number is not available
What do you want me to do?

On Tue, Jan 4, 2011 at 8:41 AM, <Corporate.[protected]@airtel.in> wrote:

Dear Sir/Madam...

With regard to the above subject we wish to bring to your notice that there is an amount of Rs 2306.24/- outstanding
on your mobile no- [protected] , bearing account number [protected]


Please note this account is under the scrutiny of our credit control team and Non settlement within 10th January- 2011
will force us to initiate further course of action to recover the said dues.

Request your cooperation to clear the dues with immediate effect.

Warm regards,

Abdul
[protected]

Imran….
[protected]

Off late I have been getting messages from airtel that my documents are not complete and I need to send some more documents. My connection is in the name of my company hence when I talked to a airtel officer they told me some company documents which would have been difficult for me to get from the company. I started getting the message everyday starting from 16 jun 2011, I visited the airtel outlet on both 18th/19th, but every time they tell me different documents to be submitted. On 21st jun they disabled my out going services. They are telling me that they have sent me 4 sms on it and they are bound by dot guidelines. I asked them does this give enough reason to block my outgoing calls. I have important meeting in the evening and I cant attend them. Now they tell me to visit an outlet, but I am working and cannot do so in the weekdays. This means everyday I am missing my meetings. Who will pay for this loss. Also if stopping my outgoing call was a solution then so should the airtel be stopped from providing the services as they are not able to follow the dot guidelines for last 6 months.
Kindly suggest this to dot
regards
anju

Unsubscribe/ deactivate mms
Mobile No: [protected]. I have not activated any MMS service. But i am receiving sms message and deductiong 2 Rs from my mobile account. i want to deactivate the same immediately and return back the same immediately.

Hi ,

I ported my number from Vodafone to Airtel towards end of May. But to my surprise, i noticed that the services of Airtel has gone down considerably. Everytime i try to connect to customer Care for help, the call automatically directs me to some IVR and the call gets disconnected. Even on dialling 198, i face the same issue. My mobile number is [protected].

with regards, it is submitted that i have connected a airtel DTH connection on 15.03.2011 vide ID No. [protected] but since 12.06.2011 the connectivity was going very poor with an error code mentioning error code B001. for this i have made a complaint on company's customer care No.12150 they gave a contact No. of nearest Engineer i.e. [protected], he told me that the problem be soon rectified but he didn't do the needful till date. this creates a lot of mentally disturbance to me. i tried several time for this complaint but no response has been received at their till today. now i last time requesting for this problem otherwise i will knock the consumer court.

ID No. [protected]
Address: H.No.236/II, Rajiv Gandhi Thermal Power Plant, Khedar, (Barwala), District- Hisar, Haryana
Pin Code-125121
Contact No. [protected], [protected]
Email; [protected]@rediffmail.com

I am an airtel prepaid customer (Karnataka connection) . Last week , while in roaming (kerala) I did recharge of Rs 444 for availing full talk time of Rs 444 . I did Rs 444 recharge based on the information provided in official Airtel website (Please see the attachment) but the amount credited was only Rs 402 .

I dialed customer care and updated my concerns to the executive who attended the call . He transferred the call to his supervisor Mr Rajesh since he was not able to provide a satisfactory explanation for the difference amount .

I got an answer from Rajesh that there is no full talk time for Rs 444 recharge . I asked him to visit official website of Airtel which informed me of 444 full talk time recharge offer . But to my surprise I was told by him that Airtel website is blocked and not accessible for him from his office.

IT IS REALLY SURPRISING THAT AIRTEL CUSTOMER CARE EXECUTIVE'S DON'T HAVE ACCESS TO THIER OFFICIAL WEB SITE !!!!!!!

SOMEONE USING MOBILE NUMBER CANCELED BY ME

I, Srirama Sarma Kothuri, took the Airtel mobile connection [protected] may be in 2006. But cancelled the same 2 years back by filling a form at Airtel Relationship center Franchisee PVS Herbals , Vashi Navi Mumbai. But Airtel center did not provide me the request number at that time ( I do not have details of the same). Because I have given for cancellation, next day I destroyed the SIM card . After one year , I used get calls from airtel that I have to pay Rs1350 and even sent people to home for payment. In order to avoid further embarrassment , I paid Rs 1350 at Airtel Relastionship center Franchisee PVS Herbals , Vashi Navi Mumbai. ( concerned persons Mr. Suresh / Mr. Sarvajit) and told them to cancel it immediately. They gave me receipt # 15116 Dt 22-Jan-2011 for Rs 1350 /- and raised request for cancellation # 35417856. Even after that also, today I have received phone call from Airtel office stating that I have to pay pending amount. It is really frustrating and shows the bad quality of services from Airtel.

On 18-Jun-2011 late evening, I talked to many customer care executives through 121 service . But they have not registered a compliant and advised me to send compliant to the above mentioned e-mail address. Very pathetic situation.

After I spoke to your customer care executive I came to know that it was activated, after getting confirmation to SMS sent by you to the mobile number [protected]. This number never belonged to me. It looks like that the person in your Airtel Relation ship Center franchisee center (PVS Herbals , Vashi, Navi Mumbai) who made / created the request number intentionally played a foul play and took the advantage. When I destroyed my SIM 2 years back , how he got the SIM and used it. Even with in 2 days of my request for cancellation, on 24- Jan-2011 GPRS was activated and limit extended from Rs 1800 to Rs 3000 in Apr-2011.


Today I visited your ARC at Vashi, and talked to Airtel executive over 888. Here also they are not interested to entertain me and not registered any compliant . Simply washed off their hand by giving nodal officers e-mail address.I came to know that , connection activated, when they contacted me on cell # [protected]. But the same SIM card was destroyed by me two years back. I do not know how come they contacted. What 121 person informed and what 888 person informed , both are contradictory. One says confirmed through SMS and another says responded to call on [protected]. It is horrifying to hear that, billing e-mail address is [protected]@yahoo.com. I never have this type of e-mail address and it never belonged to me.


I do not know what the hell is going on.The way it is happening looks like that big scam is going on. There is someone's hand within AIRTEL.

Please confirm per return that number is canceled forever, I need have to pay anything. Other wise I will give legal notice and also go to consumer court. I want your immediate action and confirmation per return.

Yours unfortunate customer
Srirama Kothuri
[protected]

Hi dear SirMadam,
i inform to you i am Sh.Jangir Singh My Airtel No. is[protected]. On this no. +92 code calls comes on my no. this no.is that[protected] on date[protected] at time 10:30AM please take hard act against them if you do not take act against them you will be responsible for it the person who call to me name is Mr. Vijay Kumar From M.B Delhi And gave me a lottary no.[protected].

...

Airtel is charging for services which are not subscribed and provided. one such is hello tune which I never subscribed but automatically forced on my mobile and started collecting Rs 30/- for 30 days in the past 2-3 months. repeated sms messages and converging with customer care didn't yield result. I lost Rs 70/- for the service called "Ishqkiya", which I don't what it is. This not a first instance. Previously they charge around Rs 90 for the service called Cricket SMSs, for which I had not subscribed.
Today Airtel closed my spouse's call in the middle saying low balance, although she charged with five coupons of Rs. 20/- each. There should be a balance of around Rs 70/-, but these mad customer care operators are saying the balance is valid till 17tyh Jun. So frustrating and very annoying.

Customer care 121, 198 are not customer friendly and do not respond properly to enlighten customers in stopping unwanted sms and calls.

Please let me know if I can do something to sue Airtel. I am willing to file PIL in the court or TRAI if needed or as per RTI act.

Airtel is harassing the customers like anything.
People are already facing other issues related to bad governance, corruption, Inflation and living with great stress, and Airtel like mobile operators adding additional stress.
This is unbearable.

Respected Sir,
On[protected], my mobile handset and sim card (no. [protected]) was lost. F.I.R. was registrered in near police station. I bought a new sim card from Guru Kirpa Telelinks, Kapurthala at[protected]. Guru Kirpa Telelinks and Airtel Customer Executives said me that the new sim will be activated till 4:00 pm on[protected] but its not still activated upto 5.00 pm. I hav called so many times Airtel Customer Care and Guru Kirpa Telelinks regarding this problem. Both are not activating my new sim. My registered complaints numbers with Airtel are 38048127 and 3805182 regarding lost of sim and activation of new sim. Please help me to sort this problem, my sim is still not activated till 5.00 pm[protected].

Hi,

We boought this SIM as we were travelling to USA to visit my son. This no is in name of Kausar Begum purchase from your Greater noida dealer. It has been told that this will start working after 1 day.
Airtel India-[protected]
Airtel World SIM[protected]

I reached USA this doesn't work in Kuwait and neither in newyork.
And i can only be able to make outgoing calls. But not being able to receive any incoming call.

Tried to call Customer care serval time and that is also of no use.

The service provided by Airtel is not up to the standard.

I am escalating this issue to nodal office and to higher management but no result till now.



Br,
Y N Siddiqui
[protected]

Respected Sir / Madam

Last time i have filed complaint on costumer forum and i got call from Airtel and they were assuring me regarding Solution of Dth problem, But after approximate 8 days my dth problem is not resolve.
The person who assured me(Airtel Representative), some of them are not responding Like there Territory sales Manager and some of them talking with me attitude like i am there employee or responsible for all this happened

Plz any concerned authority look the matter..

Sunny Narula
Mob:-[protected]
Customer iD. [protected]

I have received the following SMS on 06 June, 11, from Airtel (Sender : AT - 650003):-
"50% Cash back on RC 69! Recharge with Rs. 69, Get Local mob calls @ 30p/Min,STD [protected]@60p/Min for 30 days PLUS Rs. 35TT (in 48hrs) in main A/c! Call 121311".
Accordidngly, I have recharged for Rs. 69/- on 10.06.11at 6.26pm. TransID[protected]. But even after 48 hrs, I have not got recharges for Rs. 35/-, as mentioned in the SMS.
Since, my balance was too low, I have agained recharged my mobile for Rs. 60/- on 14 June, 11 at 11.42am.. TransID[protected]. But, no Talk Time was recharged to my mobile. When I contacted Airtel Customer Care Executive, I was told that Rs. 60/- recharge is for SMS pack, which either my self or the retailer, who recharged was knowing.
Hence, I lodged a complaint with Airtel. Complaint No. CBNRA [protected]. I was told that within 48 hrs my complaint was resolved. On 16th June, I received a SMS which read as follows:-
"Further to your concern on recharge, we wish to clarify that the disputed amount has been credited to your account."
But till date I have not received any credit into my account. Please help me to resolve this problem.
I want that Rs. 35/- and Rs.60/- (less service charges) be recharged to my account immediately.
My details are as follows:-

My name : Sam Manohar
Mobile No. : [protected]
e-mail ID : [protected]@yahoo.co.in

Airtel Money Merchant executive "SUNNY THAKUR"had visited our shop, then he had offered us a scheme on my no.[protected], he expalins that we will get free 100min. per month airtel to other number and he said we'll get full talktime on any recharge amt. till one year and my sim will also get changed on same no..

We Like this Scheme and accepted his offer,i had given a cheque of canara bank worth rs1000 on the date of 1 march 2011, cheque no.:801155 after receiving the cheque he gave me receipt and told me that my service will be activated within 15 days. now its more than 3 months i didn't get any of there call or response from them regarding this new offer/scheme on my no. and i called a lot to register my complaint but i m not getting any satisfying response from them.they didn't give any service till now.

so i request you please look after this matter and take some necessary action ASAP!

Thanking & Regards
Sunder Lal Gupta
[protected]
(Golden Beauty Palace)
1/6843, Babarpur road, Rohtash nagar
Shahadara, Delhi-110032