Airtel Complaints & Reviews

sir, my name is pawan.I don't download any game and i receive 1 sms 'thanks for downloading PlayboyPoolParty from Airtel. You have been charged Rs 99. latest games http://gclub.in browsing @ 30p/20kb'but game is not download.please refund 99 rupees.my mobile no is [protected].thanks.pawan kumar.

Sir,
My query is still unresolved but you (Airtel) writes that it is resolved! I strongly disagree with your comment. I have't downloaded any game @Rs 99 but you deduct my money mischieviously and refuse to refund it. I feel i have been cheated. I used to be a great admiror of Airtel's service and honesty but, sadly, from now on my opinion is going to change totaly.
Your unsatisfied Customer,
Animesh Gautam
([protected])

Nothing has been solved.

Airtel Broadband — Connection Terminated

From: abhishek gupta <[protected]@gmail.com>
Date: Fri, Nov 27, 2009 at 4:01 PM
Subject: Fwd: Please Reactivate - [protected]
To: sonia.[protected]@bharti.in


Dear madam,

I have been customer of Bharti for last 4-5 years using basic landline and broadband service. There was some problem in Wi-fi modem (provided by Bharti) which resulted in inflated usage of braodband service. I made complaint to you customer care bu to no avail. When protested when I got the inflated bill, your ececutive threatened me to disconnect my connection and his behaviour was very rude and unacceptable. They disconnected my connection without even informing me further.

Such things cannot be expected from a esteemed company like Bharti. I am sorry to say but I am very frustrated and irritated over the issue. I am a chartered accountant and this number was given to my clients. Disconnection of my phone without any intimation has resulted in a huge loss for me as regards reputation and inconvenience to my clients.

To pacify the situation, now I have made full payment of the inflated bill on 5th Nov, 2009 on the promise from your executive that my connection would be restored. Since then I have been following-up with your executives but they are not in a mood to entertain me further. They now say that all the lines in my area are busy and this connection cannot be restored and I need to apply for a new connection. I fail to understand as how a new cooncetion can be given on a busy line while an old connection cannot be restored.

I am feeling harassed and humiliated by the callous and irresponsible behaviour of your staff. Request you to look into the matter seriously and revert with a positive reply.

Hoping for a quick and positive action for a long-lasting relationship.

Thanks and regards,
Abhishek Gupta
Mobile: [protected]
Landline no. (in question):[protected]

customer care and the distributors of airtel tv are worst to worst , i got my airtel hd but it was not activated for nearly two days but they got the amount fully . I complaint nearly eight times but no response. airtel tv customer care and mainly their distributors are waste its better to buy sun dth or big.

customer care of airtel tv is worst to worst, i was purchase H.D. addinational connection my airtel I.D. no.[protected] but it was not activated for nearly three days but they got the amount fully . I complaint nearly eight times but no response. airtel tv customer care waste its better to buy sun other DTH service

Hi, I also facing same problem i tried to call so many times to customer care but no response. I got OrderID[protected] and Cust ID([protected]) before one week as of now they did not respond any thing regarding installing new digital TV.

Can you please do needful.


Thanks,
Suresh O.

Dear Mr.Ranga,

I have made 34 calls to your customer care in the past 4 days all in vain. I have been providing all these details to all people.

Your person came and installed the connection last evening by around 7pm. But with an error message no:6 saying that I need to recharge to watch channels !!!

Its a new connection taken and I was told that if I pay 1590, I will be getting the channels as per the package free for 3 months and that I will also be getting a cash back of Rs.250/-.

But then, its all sounding funny and stupid...with a customer taken for a ride ..four days and when I call your customer care last night at 9.30 ( call went up to 10.45 your person taking details and checking and connecting to senior people and like that all in vain and to make fun of the customer ). finally he said that there is no balance in my account and I need to recharge my account !!!

I have bought my connection and not even installed and he says I have no balance and should recharge.

I was a customer of Airtel since 2003 and never had such a problem.

Anyways, I am reachable on [protected] / [protected]

@Airtel Presence
Thank you for acknowledging the complaint.
The phone number for which the complaint has been registered is [protected].
You can contact me at the above number or at[protected].
You can mail me at: pratik.kumar.[protected]@gmail.com

Dear Rakesh Ji,
its already 2.40pm (01/07/2011) and no body has bothered to contact me, neither your executive has visited my house to solve the problem...

Regards
customer ID is [protected] (Rohin Raina ) mob. no [protected]

My Mobile number is [protected]. Please people suggest a good network to Port which has good coverage in Tamilnadu

Dear Sir,

As per the justification given by Airtel authorities regarding deduction of balance in the name of VAS named airtelTV is "the value added service namely Airtel TV got activated via clicking on Wap banner link". In this regard I have to say that WHETHER AIRTEL HAS SPREAD ITS VAS SERVICES LIKE DEADLY VIRUSES OVER THE NET IN THE FORM OF WAP BANNER LINK??? FURTHER THOSE WAP BANNER LINKS ARE NOT VISIBLE OR NOTICIABLE TO USERS AND THOSE LINKS GOT CLICKED WHENEVER ANY USER VISIT THE INTERNET AND AIRTEL AUTHORITIES IMMEDIATELY MAKE DEDUCTION OF BALANCE AND SUBSCRIBE THOSE VAS ON CUSTOMERS MOBILE WITHOUT EVEN CONFIRMING THE SAME FROM CUSTOMER. THIS IS UNFAIR TRADE PRACTICE, FRAUD AND CHEATING WITH THE CUSTOMER.

Shiv Kumar Singh
[protected]

Dear Rakesh Ranga,

This is to inform you that my concern listed on 30th June 2011 has not been resolved yet. I have not got my money Rs. 150/- back which was deducted fraudulently. As told by Airtel that I was charged for subscribing AirtelTV by clicking on link in WAP banner. As I told earlier I have not clicked any link on any banner however if the banner was invisible and inadverantly clicked by surfing any other site the god say how the Airtel cheating its customers in the name of VAS.

Regards,
Shiv Kumar Singh

Airtel Broadband — Awful customer service and billing issue

On a real sad note I am writing this complaint but I have been left with no other option. I am a native of Lucknow and had real high aspirations from Airtel before I opted for a broadband connection from them but within a span of 2 and half months my whole perception about the company has changed. Airtel once famous for prompt customer service and action has disappointed me big time. My internet services were bothering me from past 15 days as the speed was not up to the mark but I ignored assuming there might be some technical reasons and problem will get resolved but one fine day the line got completely down.I spoke to the local engineer who initially came for the installation and he committed me that issue will be resolved asap. But after 2 days of non action I spoke to the customer care who committed me that within 4 hours the issue will be resolved but to my shock it took almost 4 days to resolve the issue. During this period I had to constantly call the customer care department and local staff and get mentally harassed. On asking for compensation for all the mental trauma faced by me for the period when the services were down nothing was offered. After everything was finally resolved just day before yesterday local engineer's team came to my place and and no idea what they did and who had asked them to make a visit my internet again stopped working. Once again I had to repeat the entire process of calling the customer care and local team but to no avail.
Another issue that I am facing is that of billing. Since day one I have been telling the Airtel team that I do not require any antivirus pack but they started charging for the same since the first bill. I spoke to the customer care and they told me to make the payment after deducting that amount and they will be de-activating that service and necessary waivers will be done. But again in my second bill the same amount was charged and no waivers were done for the previous charges. I again spoke to the customer care that again I was asked to make the payment after deducting 2 months charges and necessary adjustments will be done. I also have the reference numbers for these requests. But to my horror I have just recieved my third bill and no waivers have been posted and once again the same charges have been again added.
I have spoken to every possible local staff and their so called customer care but at this point I dont know what should I do coz its a real mockery of the customers since I have been following their process to no avail. I demand some serious action, apology and all the compensation for the mental harassment caused to me by Airtel.

Dear sir,

My problem not yet solved. Pls try to solve. My no [protected]. U can call at anytime.

with deep dissatisfaction i want to submit a complain regarding airtel that they are not able to give a better 3g service as i already had this issue in the past also, n when i wished to talk to the customer care executive they are misguided me not having enough knowlegde about the product.everytime i cant able to afford the repeated mistake resolve this issue &amp;amp; arrange a callback from an highly experienced employee.my mobile no. is [protected]