| Address: Bangalore, Karnataka |
Airtel does not reply to my mails but keeps sending bills and legal notices...
[protected][protected][protected][protected][protected][protected]-----
to Corporate.[protected]@airtel.in
cc Shaik.[protected]@airtel.in,
collections.[protected]@airtelmail.in
date Wed, Feb 9, 2011 at 4:28 AM
subject Fwd: Regarding mobile payment - [protected] - v
mailed-by gmail.com
hide details Feb 9
Hi Serlvi,
Below is the last mail conversation I had regarding this and I did not get a reply from airtel after that.. can you please look at the trail to find answers..
it is basically a service i dint use for 6 months that you are charging (you can check the outgoing and incoming calls... there would have been none) and when I approached for disconnection 6 months back, I was basically shuttled saying someone will call back etc., the disconnection was not done because of airtel's inefficiency.
[protected][protected][protected][protected][protected][protected][protected]
Dear Sir/Madam,
This is regarding your mobile number [protected] bearing account number[protected] , where there is an outstanding of Rs 2495.25
which is not paid from past few months.
This is to inform you that payment needs to be made on or before 20/02/11, to avoid further legal proceeding .
For any further clarification ,feel free to contact Rajiv @ [protected]/Selvi @ [protected]
Note: If payment is not made by this month,there will be a legal letter which will be initiated from Lokadalat ..
Please Ignore the mail if the payment is made.
Regards,
Selvi
[protected]
[protected] Forwarded message[protected]
From:
Date: Wed, Jan 5, 2011 at 5:42 AM
Subject: Re: Regarding mobile payment - [protected] - c
To: Corporate.[protected]@airtel.in
Why do you always do this..
This is the nth time this happens with Airtel. Now you will ask me to prove that I called with request number and everything. You can check my records to see if I have used your service.. has there been any calls received or made in the last few months?
I basically have not used your service and I have made a request for cancellation as well - just that I dont remember the request number.. why do u make things difficult for your customers..
I am pretty sure your guys promised to call me back regarding cancellation and you can also check the bulk payment I made of around 4000 Rs in Jul/Aug time frame for a similar request as below - I was asked to pay off my dues and then airtel promised to cancel, I paid and then nothing has happened but for this mail I got.
You have to understand that I wont be aware of your processes.
On Wed, Jan 5, 2011 at 5:37 AM, <Corporate.[protected]@airtel.in> wrote:
Dear xxx,
If you have called customer care alos they would have taken the request for cancellation,but we see there is no cancellation request.
Request you to provide us the request number if you have called customer care.
Regards,
coerporate collections.
01/04/2011 02:26 PM
To
Corporate.[protected]@airtel.in
cc
Subject
Re: Regarding mobile payment - [protected] - c
P Please do not print this e-mail unless it is absolutely necessary P
Why should i pay for a service I did not use and why dint your service center guys tell me this process of disconnecting when i called them..
Should i pay for airtel's inefficiencies?
On Tue, Jan 4, 2011 at 9:31 AM, <Corporate.[protected]@airtel.in> wrote:
Dear xxx,
If you wish to disconnect the number request you to send a mail to [protected]@airtelindia.com after clearing the dues.
We would also like to inform you that you can make the payment using a Credit or Debit card on the net. Please find below the procedure for your reference:
"" Log on to respective web sites of your bank
"" Click on the option for bill payments.
"" Fill in the bill amount, account number and the bill date.
"" A transaction ID will reflect on the screen once the payment is made.
"" The banks that can be accessed by net pay are Citibank (www.citibank.co.in), ICICI (www.icicibank.com), HDFC (www.hdfcbank.com) and Billjunction.com (if registered). and send us the screenshot of the payment.
Regards,
corporate collections.
To
Corporate.[protected]@airtel.in
cc
Subject
Re: Regarding mobile payment - [protected] - c
P Please do not print this e-mail unless it is absolutely necessary P
I relocated to a different city and I have been trying to disconnect it since august and your guys keeps postponing the call
Saying someone will call me as the person in charge of disconnecting number is not available
What do you want me to do?
On Tue, Jan 4, 2011 at 8:41 AM, <Corporate.[protected]@airtel.in> wrote:
Dear Sir/Madam...
With regard to the above subject we wish to bring to your notice that there is an amount of Rs 2306.24/- outstanding
on your mobile no- [protected] , bearing account number [protected]
Please note this account is under the scrutiny of our credit control team and Non settlement within 10th January- 2011
will force us to initiate further course of action to recover the said dues.
Request your cooperation to clear the dues with immediate effect.
Warm regards,
Abdul
[protected]
Imran….
[protected]
Aug 13, 2020
Complaint marked as Resolved 
![Bharat Sanchar Nigam [BSNL]](/img/no-image.png)
I got a call from someone named Mr. Rahul from corporate office but the discussions were devoid of any logics and merly an attempt to eyewash that how the billing was correct .
I have asked very simple and logical questions during the conversation which were :
- I have Subscribed for Rs 750 /- plan which allows me for 2gb consumption .
- Now as per the stastistics which is being shown in ur Airtel 3g dongel is only 1.24 GB while as itemised bills are showing the consumption of little lesser than 2GB ( 2160221 KB'S Precisely ) then How come there is so huge discrepency between live usages statistics and your itemised bills - It is more than 55% ( I would have accepted if it is +_ 10 % )
- Now even going by your itemised bill also the consumption is lesser than 2GB then how come the bill was made of 16, 000/- odd Rupees which actually should be of of Rs 750 / - + Taxes .
- I was told that the company billing cycle is from 8th to 7th of every month so the Bill period changes are calculated on prorata basis and so as the consumption - I simple argument is why this information on billing cycle was not provided at the begning when I have subscribed for this plan - It Clearly indicate the complany malintentions for the customer to fall into the Trap ...
Otherwise I could have been more stingy in the usages ...
- Even If you will calculate it on Prorata basis then from 19th May to 7th June makes consumption period of 20 days which means I should have been charged 500 /- for Bill period charges and subsequently on prorata basis the data consumption would have been 1.33 GB - Which is covering my data consumption of 1.24 GB ( As per the Dongel statistics ) .
But seems no body from corporate office is willing to buy these logics and what in return I was told very rudely that the way bill is generated in correct and you need to pay this much of the amount ???
So I feel lucky that the amount which is being shown here is only 16, 000/- and not 60, 000/- or 6, 00, 000/- as if you want to justify your stand then every thing can be calculated accordingly even though it has nothing to do with the Logics.
I request you to please look into it and depute someone who can seriously look into this issue and help to resolve the same and keep the customers intact .
Rz
Abhishek Gupta
[protected]
--- On Thu, 23/6/11, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote:
From: [protected]@in.airtel.com <[protected]@in.airtel.com>
Subject: Inflated bills
To: [protected]@yahoo.co.in
Date: Thursday, 23 June, 2011, 6:54 PM
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
[protected][protected][protected][protected]
From: abhishek gupta <[protected]@yahoo.co.in> [mailto:abhishek gupta <[protected]@yahoo.co.in>]
Sent:[protected]:37 PM
To: [protected]@airtel.in
Subject: inflated bills
My Name is Abhishek Gupta . I Got Airtel 3G Dongel activated on 19/05 /11 . My Sim no. is [protected]. I have opted for 2GB PLAN @750/- On using the services for 18days my connection was barred on 05/06 on inquiring I was told that bill amount is 30, 000 so unless i make the interim payment the connection can not be activated .On telling them the statistics which one can see while using the dongel it was showing usage of only 1.24GB but seems logics does not work in Big Companies like Airtel and I was told that I have to wait till the final bill is not generated ... Which means company has not allowed me to use 0.75 GBS which was balance in the plan . <br />
Now once I have received the bill there was another shock for me as the amount was showing 16, 000 even though the itemised bill which they have sent is showing the consumption lower than 2GB . I am in touch with their diffrent offices - Nodal, Appelete asking for reasoning of this sort of inflated bills and the discrepencie in the statistics which is being shown in Dongel ( Live usages ) and bill which is as high as 61% .<br />
I have again told to wait till few more days time untill someone got to attend the reasoning right . In between my dongel is useless for nearly 20 days and since it is post paid connection - I am paying for the rental without usages ...<br />
<br />
Will any senior officer from Airtel will take note of the same and resolve the issue and customer dissatisfaction ..
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