Airtel Complaints & Reviews

No repsonse from airtel. No one interested in fixing the problem
Reminder 2:..............

No Response again. customer care says issue will be resolved by 5:30
PM today but now they say that system is down they cant check the
status.
Is airtel turning into govt. office??

I Hope you understand when the primary source of entertainment is not
working since 5 days.

We will be forced to switch to other service providers. if this is the
way you keep handling things.

Regards,
Deepak
[protected]
- Hide quoted text -

On Sat, Jun 18, 2011 at 11:25 AM, Deepak Agrawal <[protected]@gmail.com> wrote:
Reminder 1......

No response from any one from airtel.... Please get the settop box
replaced and the services restored by monday else i would be left with
no choice but to file a case in consumer court.

Regards,
Deepak
>
> On Fri, Jun 17, 2011 at 7:59 PM, Deepak Agrawal <[protected]@gmail.com> wrote:
>> Customer id - [protected]
>> Complaint no. 9027703 dtd 13th June 2011 was to be resolved by 3.30p.m
>> of 14th June.
>>
>> The same was not resolved within the due time thus new complaint no.
>> 9061316 dtd 14/6/11 was registered which also stands unresolved till
>> date.
>>
>> Customer care ([protected]) asked us to contact the local dealer - ss
>> enterprises ([protected]/[protected]/[protected]) who said that he has
>> left the work of airtel.
>>
>> Same was informed to customer care who then gave number of 'radhe
>> shyam gupta and sons' ([protected]). who eventually sent their engineer
>> on 15th June. the engineer took the set top box with him. After that
>> they stopped responding.
>>
>> We called up on 17th June to m/s radhe shyam gupta and sons to send
>> the new setup topbox, he said he has not received our old set topbox
>> nor does he has any new HD set top box available with him to replace
>> it.
>>
>> then we called m/s radhe shyam gupta and sons through the customer
>> care, then he agreed that he has our set top box, however, he doesn’t
>> has a new one to replace it. He says that whenever the new one comes,
>> he will give it to us.
>>
>> No date, no commitment is being made by the local dealer m/s radhe
>> shyam gupta and sons.
>>
>> further, the commitments made by the customer care are being failed
>> and unattended by the local representative who thinks that the cutomer
>> is at his mercy and he can act like a local mafia. while following up
>> with him on phone, he is talking in rubbish, indecent & absurd manner.
>>
>> it is thus requested to take a stern action against the local dealer
>> and also to get our set top box to be replaced within the next 24 hrs.
>>
>> pl note that we shall not recharge our account until we receive a
>> fresh & operational set top box.
>>
>> also, we shall not pay a single penny on this connection on any
>> account, whatsoever, in future if we do not get any acknowledgement
>> and confirmatory action against this mail. this is for your kind
>> information please.
>>
>> we would like to suggest the airtel management to divert some funds
>> from the fraudulent marketing to the after sales service & crm systems
>> to hold updated data, be 24 hours accessible and pay some attention on
>> choosing the local dealers who, if left to act the way they are
>> acting, may cause a permanent dent on airtel's customer service team
>> and loose customers forever.
>>
>>
>> regards,
>>
>> Deepak agrawal
>> 49-B , State Bank Colony,
>> Krishna Nagar,
>> Mathura
>> Contact Number: [protected]

Dear Sir,
I am a customer of airtel mobile service from 2006 postpaid and 2011 onwards prepaid my number is [protected] and[protected]. i opted out of postpaid because of lack of customer care facility to post paid users after MNP scheme for prepaid users as most of CC was busy attending MNP calls.(As per CC executive airtel). Now i am getting a lot of flash messages which disturbs me a lot and even after every call and every message sent for which i requested airtel CC to stop those, in return CC asked me to stay online, after 3-4 minutes i was disconnected by the airtel and in return again i called airtel CC and this time they said there is no such provion to stop these flash messages after calls and messages for which i asked to connect me to some senior executive as in previous call i was not told this so i want to confirm to some senior CC executive, they again asked me to hold and be online but again after 3-4 minutes my call was disconnected and after that i was not able to call airtel CC as my number was blocked by the server for making 2 frequent calls to airtel CC.....!!!!!!!!! thereafter i made severral calls to airtel CC from other number to unblock my number i.e.[protected] but it was unbloked only after 4 days.
And i am considering for MNP now but my only request to airtel is to provide customer option to take or not to take the facility of flash messages after messages sent and call ended and most importantly the flash messages regarding offers and schemes. No doubet airtel is the brand with most numbers of complaint compared to any other mobile company.

mera naam Arif khan hai aur mai balrampur me rahta hu mera simcard kharaab ho gaya hai jo airtel ka hai aur use Airtel wale nahi badal rahe hai mera bahut nuksaan ho raha hai mera mobile no. hai [protected] jo kharab hai

contact me on [protected]

Dear sir,
Iam a user of bharti airtel mobile services my Mobile No is ([protected]) till 16/06/2011 my unbill use amount is 7.20Rs. but when check my unbill amount till 17/06/2011 it shows 940.10 also i have got an sms on 18/06/2011 that you have use airtel live service and i have charge by 99Rs but when i take this conection and activate this Sim i have got airtel live settings but i delete that settings on that time and not save in my phone i have never use airtel live service on my No. so why i use this service also DND service is also activated on my No i have never use any service by airtel but i don't know how in one day my unbill amount is increase by approx 933Rs please help me in this matter asap.

Regards
Sorabh Gupta
Email Id: [protected]@gmail.com
[protected]

I was cheated of over 1000 minutes by them just tonight. They are closing the end of the month and advertised that all new minutes must be purchased by June 5th and all minutes used by June 30th 2011. I bought 3500 minutes under the Original India One plan so I would have enough to last through June 30th. Tonight I went to call my husband in India and was told my balance was 0. I called customer service and they said that I lost all my minutes because they werent used in 15 days. I informed the gentleman that we always had 60 days according to that plan and that I should have until June 30th to use them. He said they changed it in May 2011 and it was now 15 days and there was a notice on the screen. I never saw such a notice. he said they would not refund my money nor give me my minutes back. He was very cold and unsympathetic. I told him this was fraud and I would contact my credit card company to which he responded-you cant do anything now because we have the money. I was a great customer for over a year and this is how I was treated in the end. I hope this didnt happen to anyone else...and that karma repays them for what they have done....

My customer id no is [protected]. My digital TV set top box place change and hence company's person had installed new cable wire. However i had paid full amount for that. After that some channels are not coming and hence made request in customer care. Again person from company came and told that cable connection installed was duplicate and not of company. And hence we had requested company to change cable connection as we had already paid for that but they had installed duplicate and cheat us. Now nobody hear us and still complaint not resolved since 15 days. I have made three time complaint vide # 9145721, 9159603 & 9072534.

Company told that they will charge again price for new cable connection while i am of view that company had already taken money and installed duplicate wire and not original. Its company's responsibility to install standard wire and not duplicate. They had cheated us.

My contact no. is +91 [protected].

With reference to the matter above,I had placed a request for an ownership change to airtel staff 4 months ago,and I've paid up the charges for ownership change as well.However,the ownership change had not been done yet.In this case,I have no authorization to terminate the internet line in order to get back the deposit.And airtel staff were actually ignoring the matter after so many times of complain lodged to the customer service.I am extremely unhappy and upset with the matter and yet I have a feeling of deceived by the company.

i am glad to write the problem which i have been facing . today my father recharged for Rs 333 full talktime to my mobile no +[protected] inbetween 4.30 and 5.15pm[ indian time]

after checking the balance , i got the below details

Bal:302.00 Val:100ct37.DA5.0.000 Val:-Bal:302.00 Val:100ct37. DA5:0.00 Val:[thats the message which i got]


before recharing i got around Rs 35.
now i have 302. what does it mean? where is the balance amount. i think i do need to get 333 + 35 . am i right or wrong. is there anything wrong this calculation. why are you always leading me into trouble.this is not good. infact i have been expecting better service which i used to get while i was in india. i dont know what happend to you people. to be frank ,the time i reached united kindgom every service of you people went wrong. i do need to get it clear very fast.

now i am in united kingdom. otherwise i could have called you directly. i have been waiting for your reply

sincerely yours

Sabir N A
+[protected] [ United kingdom ]
+[protected] [ India ]
[protected]@gmail.com

nb: plz dont try to call to my indian attractive mobile no bcoz its on roaming . so better call to my UK mob no

I'm Manish Singh .I's using airtell number [protected] from last 4 years.But for few problem i log a request at airtell customer care to stop my number services and for that i clear all my dues. But From alst 2 months i'm geting bill and now this month it's approx 1200 Rs. Whenever i try to talk to customer care either it's busy or they simply give answer system is not working. I'm writing here because i fedup with Airtell unusual behavoiur . When thery bill was pending they are give callevery alternate hour but no one here to listen problem.
My alternate no is [protected] .

I had paid the dues of my Land line no 4012754 on 22nd May 2011 ( Cash Recipet no 8687 dt 22/5/11 for Rs 750/- ) at Sanchi Infotel Shop no 5C/91 NIT Faridabad Mob no [protected]).
I was given a manual reciept since the systems of Airtel were down. For last 15 days I am being regularly being called by the Airtel officer for clearing my dues.

When I approached the Owner of Sanchi Infotel I was told that due to oversight the payment has been made to another no 4012759 & the complaint has been lodged with Airtel. Within next few days the reversal willbe done & credited to your land line no[protected].

Till date I am getting regular calls for bill payment & now my outgoing calls have also been stopped.

Although again the complaint has been lodged for the second tme ( ref no[protected] I am still getting calls from Airtel officer.

Request for reversal of amount immediately & restoring the land line immediately.

Hi this is sivakumar.T.K. and my number is [protected],i have applied broadband conection to airtel when they approached me on 11.06.2011 and they promised me i ill get connection on monday(13.06.2011) but no one turned up till wednesday and wen i called them someone ill lift the call and simply tell he is in meeting even if i call by 9Pm and today they are telling some other reason it ill delay to provide connection infact that guy has Airtel Team Lead ID card his name is Narasiman and his number is [protected] and [protected] this is how they cheat customers in name of Broadband connection and they ill get 500rs in advance to get the connection so be aware of this kind of frauds.

Sir,


I have been using Airtel Sim [protected] since 5 years and i lost the sim twice and came to know that proofs are on a company name.And i applied for a transfer of address proofs they said the transfer has been done on my name the first and the second time but that was not done dont know why.Now recently i lost my sim and tried to retain it but this time they said its impossible because its not on your name,i told the whole thing and tried to explain that i kept for a transfer of proofs twice,They dint respond positively and i need that sim since all my bank accounts are linked to that and a lot more. so please can anyone help me out with this issue,to contact me my mail id

[protected]@live.com

I have taken Airtel Fixed Line Connection recently my no. is[protected] with Static Ip plan, and i have been given static ip adderss is not working because the technician from came frm Airtel told that it has already been using by some other customer of Airtel, And Airtel has done FRAUD with us, by giving us fraud Static Ip......And now evevry one is just showing their empty hands and removing themselves from this matter............No one is ready to solve this matter.........

Hello,

My name is Sankalp Kumar and my mobile number is [protected]. I was using this connection for the past 1 year and had no problems with it. Suddenly on 16th June 2011, I got a message on my mobile showing INVALID SIM. I contacted the nearest Airtel office near Omni Towers at Indore and came to know that the SIM has been de-activated due to ZERO USAGE. For your information, I was using this connection day in and day out....

Dear Sir,

My airtel No: [protected] chennai sim. Last week i did recharge for 100RS. But today surprisingly my sim not working display page showing inactive sim. When calling to customer care they are simply telling your verification to be updated thats y they blocked ur sim like that.

I am airtel user since 2003 to till date even full life time i wish to continue service. Moreover i use to get lot of official smses to my number but now today specially my Birthday but i didnt able to get birthday wishes also so sad to write. Please do active my sim. Now i am in international roaming from 26.10.2010 to till date. May be after 5 month i will be back to india chennai then i will submit address proof as requested by airtel customer care executives. Untill pls be patient and do me needful.

Please note already i have given my vote id card copy for identification proof. At the time of taking this prepaid number in 2003 i have given my passport copies for identy proof. But still they needed to update. I cant able to get it your question why you have inactive my sim??? Please active it atleast for today because today 18.06.2011 is my birthday.

Many thanks to join with you and wish to continue airtel's outstanding services.

G.Balaji
[protected]

my airtel no is [protected]. I got a call from customer care that they ll provide nice plan for 199 i opted for same. But they didn't provide that plan. Repeated complaints also waste. Have restricted 5 complaints all no response. Its the worst customer service i have seen. Its better if they close company than cheat its customers

Please sent me the prepaid bill details & sms details of the may 2011 to my mail [protected]@gmail.com Its urgent. my mobile number :[protected].

I have pasted the email which i have send to Airtel. It explains it completely
This is with regard to my Airtel mobile number 9840xxxxxx which I have been using for the last 8 years. Initially the number was taken in my company’s name , but once I left the organization I had submitted a letter from the Company to transfer the number to my name. This letter was submitted in 2007. All these years I have received my airtel bills through email or on occasions have called 121 and have found out the billing amount and have made payments regularly through internet banking.
I have been an active user of Airtel’s GPRS 99 Rs Plan all along. But when 3G was introduced your employees called and offered a Rs 100 plan for 3G. As I was not sure about what my usage in 3G would be, I clearly indicated that in the event of my usage exceeding Rs 100, to change my plan to Rs 675 plan. In the subsequent months my Mobile bills were charged still at Rs.100 plan for 3g and additional usage was charged extra. This made my bills look very high and I had visited your Bazullah Road Airtel Office in T.Nagar and complained about it and also called Airtel customer service and informed that it needs to be changed to Rs.675 Plan and I will not be able to pay the additional 3g usage charges as it’s not my fault if Airtel doesn’t change the plan despite my repeated requests. Inspite of all these complaints and calling customer care, I was billed on the same plan and charged extra usage charges for 3G. I was totally disillusioned with Airtel service , cause inspite of repeated complaints bill continued to show that I am in the Rs.100 Plan.
When your Call center staff called me I told them I will not pay the bill unless the excess amount for which I have been unfairly billed will be removed from my outstanding. They told me they will speak to the manager and get back to me. This conversation happened with different call center agents many a time. In May last week I had to leave to Europe for 3 weeks, During this time Call center agents were not able to reach me , so they took the worst and most unprofessional method to insult and embarrass me . They started calling all the numbers I had dialled in the last couple of months, which included my Family, Friends, Customers, Vendors and some of prospective customers and informed them that I have large outstanding bill to be paid.
My question here is , is it ethical for any Mobile service provider to access a customer’s private contact list without the permission of the customer? I have never heard of such a practice in any field where if an outstanding amount needs to be collected (especially a trivial amount) the lengths to which an organization can go to jeopardize somebodies professional and personal relationships.
The day I arrived after my Europe trip on 13th of June 2011, I was flooded with calls and emails from clients , family and friends informing me that they have been harassed by Airtel asking about my whereabouts and giving a detailed history of my outstanding amount. I have never been so embaressed by this barrage of calls which has resulted in me losing face as well as loss in reputation by key people in my life. The damage this has caused on my standing with my prospective clients specifically has been tremendous, resulting in loss of business.
Not only has this incident affected my reputation, but has taken a toll on me physically and mentally driving me to the point where I would like to kill myself. I feel that if your organisation could go to such lengths to call all my contacts, I’m sure that your organization would go to any length to collect this amount, even extreme measures. So tomorrow in the event that anything should happen to me or my immediate family I would solely hold Airtel responsible for it.

Prem

Eversince I have put up my Airtel Braodband I have been facing probles with it. First the wifi box was faulty with the gadgets in my house not being able to connect to it... had to switch it on and off several times till the connection was made. This happened for 5 months. Then the box was finally changed. The new box tough connected to the gadgets used to break its connection with the internet every couple of hours badly effecting my games online. The service provider's agent came and visited my home on 11th May and said that there was a problem in the line in the area and would take 2 days to settle. AHe fiddled my settings too. After he went my connection with the internet started breaking every 10-15 minutes. I have been complaining daily but no action is being taken.
Yeaterday (16th June 2011) my landline stopped working too. There is no ringtone and neither can I dial a no#. I was promised a person would come by 3 pm today, but NOTHING has happened. I do not have my landline to complain too now.

Airtel is a real frustrating Co. and it sucks!

I want my entire months bill reversed.

My Airtel mobile number is: [protected].

It is very regretful to have to observe that since the last one month or more, I have been facing a terrible problem with your AIRTEL connection.
The line gets disconnected even after say 10 seconds, making it irritating & rather impossible to communicate.
And the worst part is - your CustomerCare refuses to note down our complaint on the malicious & phony ground that our instrument is defective. THIS is nothing but only a white lie to make us fool.
I have put Tata/DOCOMO Sim into the same mobile and it works fantastic w/o any disconnection.
SO it evidently proves the dirty policy of your Airtel people.
SO will we have to, being constrained switch/port to Tata DOCOMO retaining our same number; believing that AIRTEL has gone worthless and no use to continue anymore with it?

Prem R Agorwal