Airtel Complaints & Reviews

Mobile No: [protected]. I have not activated any MMS service. But i have receiving sms message and deductiong 2 Rs from my mobile account. iwant to deactivate the same immediately. and return back the same immediatly

I was given an Airtel connection along with a SONY TV which I purchased last month. When I called up Airtel for the connection, I was asked to pay an initial recharge of Rs.1000, which I did.

When the people didn't install the connection despite a 2-week follow up, I asked to disconnect my service. The following are the sequence of events:

1. June 3: I place a call with Airtel asking for the disconnection. They give me a service request number 8662206 and say the complaint will be resolved.
2. June 4: I get a phone call from Airtel saying they will send a DD to my house. When I ask why not an online reversal, they say they can't do that and hang up. I get another SMS saying my complaint has been resolved. They also ask me to call a mobile number [protected], which is either busy or never answered.
3. June 8: No trace of the payment. I call up Airtel again and ask them to re-open the complaint. They refuse saying it is not possible (to show that they have resolved the complaint when nothing has really happened on the ground). They log another complaint 8837708.
4. June 9: I get another phone call asking me to call [protected], and a statement 'your complaint has forwarded to the concerned department'. When I reply that no one picks up the phone, they say that only they can resolve the complaint and the money will be refunded in 7-10 working days. Again, I get an SMS saying my complaint has been resolved.
When I try to call up their call centre, I am informed that the balance is zero! Then I am made to press many keys on the phone, and finally asked to SMS CALL to an 5-digit number!

A few questions:
1. Why are customers being made to waste time and effort calling up mobile numbers of technicians? If they pay Airtel, it is Airtel who should pay back the money, not the technicians!!
2. What is the point of wasting money on phone calls and SMSes to Airtel when you know they won't call back (or is that the idea? Frustate customers into giving up on their hard-earned money?)
3. If a customer pays by online mode (which is instant payment), why is Airtel paying back through DD? To earn interest until the customer encashes the cheque after a MONTH??

All in all, I have sworn NEVER to buy ANY product from this unprofessional organization. DO NOT take an Airtel DTH connection if you can help it.

Rangin Chakraborty.

MY AIRTEL SIM CARD IS REJECTED AFTER ENTERING WRONG PUK NO. NUMBER OF TIMES.
SO PLEASE ACTIVATE MY SIM CARD AS SOON AS POSSIBLE
MOBILE NUMBER :- [protected]
STATE :-HARYANA
SIM#:[protected]
PLEASE ACTIVATE MY SIM ASAP

I lodged a complaint for Airtel DTH as I am not getting signal with error code B001, the weather is normal here, and it is not working from 2 days but they are asking to charge Rs.100 for visit. What the service they are providing, their service is not working and they are charging to resolve their service issues. I got the message that the problem has been resolved but it is not yet resolved. I will change my DTH service and never recommend Airtel from now to anyone if my problem is not resolved, My contact no is [protected].
I also called on the number ([protected]) I got in message from Airtel but no is picking up the call. WORST SERVICE!!! DISAPPOINTED!!!

Hi,

I've been using Airtel Broadband Connection for a year.My fixed line number is[protected]. We shifted to a new house and we called airtel for shifting the broadband connection to the new address.
They said that it will be done in 3 working days. It has been a week we shifted,still there is nothing done.I called Airtel and they said ,there is no DB box in this area and they got to install a new one. Still there is no progress.
I'm in a great trouble without Internet for week. Please let me know whether I'll get connection or not.If not I'll go to some other ISP,I'm waiting because Airtel service was good. There are also four more flats in our apartment,if we get the connection,those people are also ready to apply for a connection.
Please do the needful.

Regards,
Ramya Dhananjayan.

Hi, I am Prasanna from Bangalore.
I had problem with Airtel broadband so I registered a complaint with them on 20th Feb 2011.
They asked for 8 days time but my problem did not get solved so I asked them to disconnect the phone and internet and immediately I went with another service provider from 28th Feb.

They told me that a person will come and collect and instrument and the pending amount.
Since nobody came, even I did not bother to go to their office and surrender the instrument, as I was not asked to do so. So on 23rd march, my outstanding amount got debited from my account in the form of ECS.

Again for the month of April, they send one more bill of Rs. 950.
When asked why, they said you dint pay bill as soon as you disconnected and paid late i.e., instead of 1st march you paid on 23rd march so another bill is generated.
I clearly told them that I will not pay this bill, as I have not used their internet /landline since 20th Feb.

Now, they called me and asked me to appear before lok adalat court for settlement!
How on earth can they do this? Harrasing customers by taking them to consumer court?

What should I do now? Is it a tedious process in the consumer court?

Dear Sir,

Please be noted that we are contacting since last one & half week regarding telephone connection to one of your Executive Mr. Rajendra ( Contact No. [protected]).

The complaint no.47150222 is not resolved till date.

But not getting any positive response. Hope you will look into the matter and resolve the problem as soon as possible.

Thanks,

Poonam

Hi

I am a subsciber of airtel prepaid . For past 6 months Rs 30 Per month are deducted from my Airtel Prepaid No. [protected]. I have never asked for this service. I have already registered a complaint at the Airtel Call Centre and I ws assured that within 48 hours this service will be stopped but nothing has happened till now. IF Airtel can not take any action on it immediately I am happy to move to Vodafone and will also ensure that all the mobile connections that my Family Members are moved to Vodafone at the earliest. I feel cheated and helpless . Solve my problem PLEASE... MY mobile NO IS [protected].. plz any one help me.

If Airtel does not respond back I will have to move to consumer court. everymonth I get a response from Airtel saying teh service has been deactivation but the service is still running. I have been chasing for the last 6 months. I need an answer otherwise I am happy to move to Vodafone and leave Airtel for this number and other 5 Mobile no.s that w have.

Dear Sir/Ma'am,

My Airtel Landline number[protected] is dead.
Although i am done with paying my latest bill, i have a problem of a dead connection, the phone is not working but the internet is well in use.No outgoing or incoming facility is currently on.
Hence,i request you to kindly take quick action in favor of my complaint at the earliest and repair it asap.

Thanks,
Sourav Agarwal
Pocket C8, Flat 8601A,
Third Floor, Vasant Kunj
New Delhi - 110070
[protected]

I would like to hereby inform that I am receiving calls from a Pakistan No. [protected]. There are no relatives of mine in Pakistan and I keep getting calls from tis no. though it always goes a s missed call but I am concerned and curious a sto why I get these calls. My contact detail is [protected] and I have recently purchased this prepaid sim from Airtel.

Dear Sir/Madam,
My name is Vishal Gupta, i am using airtel prepaid mobile service from last 6 yrs M No. [protected].
But today forcefully my account balance is deducted by Rs. 99 without using any services.
Upon interaction with customer care (Mr. Mandeep), i came to know that airtel has automatically downloaded a hungama game(some application) and deducted 99 rs. Also airtel is not even registering my complaint for the same. This was totally unjustified, so kindly provide solution for the same.

Reagrds
Vishal Gupta
[protected]
[protected]@yahoo.co.in

Hi....
I'm having Airtel no.([protected]). I hav been in this network since 2 and half years.. In my residential area signal is very poor. So I,ve decided to port out from airtel. I hav submitted porting request around 5 times. But airtel rejected porting request 5 times without any valid reason and when i called from any airtel number to customer care.. they simply avoiding me and they blocked customer care.
If airtel doing same thing it will get bad name .. and it will be the worst network and fraud network in future...
If somebody asks now about getgting new connection my answer will be don't take the worst netwok in the world,,,,,
I'm going to file a complaint at TRAI and consumer court...
But i'l give last chance to airtel to rectify their worst attitude and to solve this mistake... Thanking you for ur worst attitude

Hello!

It is shocking and very surprising that there has been regular balance cut for INR 5 for 'Live Cricket Score Update' through SMS - which was never authorised or solicited for.

Can you immediately take action for unsubscribing this and refund all the money that was deducted for the last 10 days atleast?

My mobile number: [protected]

I earnestly request you to take up some corrective actions to prevent such nonsense from happening.

Also, I tried using SMS route o[censored]nsubscribing the same - it never worked or got any reply response - What the hell is happening with AIRTEL?

Sasun
[protected]

I have been cheated by Airtel from the 3 years and every time they excuse and escape once i paid the bill.
This was the mail which i sent ti Airtel Customer care which will clearly expalin the cheating.

Past from the 3 months I have expalined to somany people which is everytime from the scratch as i was getting call from diffrent people each time.

[protected]@airtel.in

dateMon, Jun 6, 2011 at 6:12 PM
subjectProblem as discussed with CC exe - Final call
mailed-bygmail.com

Hi,

I am having mobile postpaid number 9611XXX397 past from the 3 years
and till Sep2010 it was fine with lot of conclusion and unnessery
charges and reverted while paying.

after Sep payment i stooped paying because of irresponsiblities shown
by Airtel. My connectioin got deactivated and in Feb 2011 Month I
called for final settlement as i was planned for number portabilities,
they came up with some 4000 change amount of bill in that i said
remove all unwanted charges I will pay it of, finally they come up
with final settlement bill 4000 which i do agreed and paid on Feb 23
2011.

as soon i paid my connection got activated and requested for number
portabilities, immdiatly i got somany request from airtel and they
said value added customer and they gave diffrent plan and some 15%
discount on monthly bill, i agreed and desided to be with Airtel.

and as soon my plan changed i got message saying your old account
outstanding 882 rupees transfred to new account it was 21:00 night,
Immdiatly i called customer care and enquired they said its system
genered message please ignore.

and then onwards i have expalined somany people, managers from airtel
and everyone is said they will come back but no one returned as of
now.

Today my out going also barred. called customer care also: ref number F[protected]

I would like to inform clearly : when i made final settlement Feb 23
2011 which i have complete receipt and clear details of that.

I am ready to pay whatever usage and monthly rental after Feb 23 2011
which is genune.

I am giving 24 hrs time to resolve this issues else i will file a case
againest Airtel and even i will screw that DSA who collected final
settlement.

I will not pay even one rupees extra which Airtel have cheated me.

Only 24 hrs time and dont call me after 24 hrs which will be no use.

I lost my control now expalining each customer care person, and i dont
have time also for the same

Thanks

Dear Sir,



I am holding account no [protected] for Airtel DTH services at Thane- Maharashtra India.



On 20th May 2011,I had deposited cash of Rs 300 as a refill amount with Airtel customer service representative Mr Anil (Mobile No [protected]) who is located in your office at Castle Mill Thane in Samsung Showroom of Mr Jain.



While handing over the amount, a very clear insturctions were given in writing on a paper to change the existing package to Gold package costing Rs 177 per month as it was necesary for me due to the children's exams to discontinue the English Movies channel.



To my utter surprise, I received on my registered mobile the SMS's on 22nd May 2011 informing to me that "Ultra" package has been activated and the burn rate would be Rs 12.51 per day on this package.



Since I had never told to activate this package, I immediately called back the concerned representative to revert the package to Rs 177 per month package as requested by me.

He has however informed that there was some mistake in your system which has activated the package "ultra" wrongly eventhough he had put a request of the package desired by me.



While, it was insisted on him that this package is not required and he should outrightly discontinue this service, it was informed to me that this is not possible due to technical reasons and I will have to live with this package for a month and cannot be deactivated. It was assured that Airtel can compensate me with Rs 400 for this loss by additional charge coupen after ending the existing balance of Rs 400 on this account after a period of around 1 month only,



Since the concerned person was not able help on the matter, I had approached his superior Mr Rahul (Mobile No [protected]) who had patiently heard the complaint. SMS was sent to him giving account details and the mistake created by Airtel personnel with a request to correct the situation. He has however informed that he is going out of station and could not help me till the time he comes back after a week.



It was assured by both the above personnel that they will correct the situation and the papers have been referred to your Nodal office for the necessary corrections and activating the correct package.



I had also tried to contact Mr Rao Nodal officer but never found him available and after lot of contacts on telephone no [protected], the customer service representative came on the line informing that there is no need to register the complaint and he will get the concerned Mr Anil on teleconference to resolve the issue.



While he got the concerned personnel on line there was no solution from Nodal office but only to listen and assure that they will refer the matter and resolve.



The matter in this fashion is never resolved by any of the above personnel and the balance on my account is depleting @ Rs 12.51 per day for no fault of mine and I am forced to take whatever is offered by Airtel Digital services at my expenditure.



Today on receiving the several sms on my registered phone that my account is getting expired and I should pay immediately today itself the the amount of Rs 400. I had contacted the concerned Customer care representative Mr Anil if he could resolve the issue and atleast discontinue my services for the unwanted programme. I have been told that he has put a reminder in his phone to cancel my connection by 23rd June when all the balance will be exhausted and then only he can get a revised package created for me.



Mr Rahul his immediate boss is not reachable and it is pity that such a big Group of Bharati Airel does not have a proper system to address the customer Grievences effectively by appointing responsible agency.



I hope if not atleast Managing Director of Bharati Airtel would address and look into this aspect of customer redressels.





REGARDS

SHIRISH R POTNIS

B-402

Shreeji krupa No 2

Near Rutu Park,

Majiwade,

Thane 400601.

Maharastra

India

Hi
I purchased a Family CUG Connection to be used by my Family Members - Dad's elder brother & his son and me. I gave all of my particulars and got the SIMs by paying Rs.993/- (We live in HUF system)

Suddenly my Dad's elder brother and his son's sims are deactivated and Airtel had the atrocity to tell that they are not blood relation. This is most ridiculous. They can tell that the scheme is available for certain relationship only. The condition explained to me was that the family members have to live together. There is no specification that they should be of some specific relationship.

I am really sad that the Airtel did not take up the responsibility to narrate the conditions of the scheme and allied information to the procurer of mobile connections. Now my money (Rs.662) is lost completely plus the very purpose of availing CUG is also lost. I am forced to activate the sims under prepaid scheme as I have informed all my friends and others about this number.

Now they are collecting "Activation Fee" - they are never telling its nature - is it refundable or not.

Further the worst part is physical verification; the guys drop in without informing the client. As it is a normal thing for any to go to work during business hours; it is better and also need of the day to inform and come to the place of residence. This is never done by Airtel. They are marking Negative Comments without even informing the end user.

A person came and verified me - he never told that the verification result is negative and the reasons for it. The sims are deactivated without any information.

Thus there is no proper information and there is denial of service to me.
Yours
V. Narayanan

I never thought that I’d need to write a complaint to Airtel since my 8 years of association with the company (read brand) was immensely satisfactory.

To give a background; I had visited Thailand from March 3 to March 10, 2011 and I took my Airtel mobile # [protected] along. Just before leaving for Thailand I called the Airtel customer at 121 and asked for activating my international roaming; I also asked the representative to provide me the calling rates when I’ll be on roaming, however, the representative was not well informed and insisted that I send an SMS to 121 stating rate `country name’.

While on roaming I was able to make and receive calls. I sent an SMS to 121 ¿Rate Thailand¿ and did not get any response; I tried it again and sent a total of 3 SMSs and did not get any response. The only SMS that I received in this regard asked me to visit a website to know the rates. And if this is what a customer has to do, why did the customer support executive not tell me in the first place. (by the way I kept getting SMSs of various promotional offers!).

Upon my return I got a message that my unbilled usage was around 17K which was just impossible for me to digest as my credit limit allows me to spend no more than 5K! I spoke to the customer care again and was told that when a customer is on international roaming, Airtel does not limit usage within the credit limit. This was very surprising, throughout the trip I was under the impression that my usage is well within the limit however, Airtel kept adding charges very quietly without even bothering to inform me that I have jumped my credit limit.

Let’s take a scenario; I give you my card which has a balance of 10K. You go out of town (Thailand) and being very considerate I deposit additional 10K in my card so that you can use this amount. Obviously, I didn¿t tell his to you. While out of town you kept on using the card knowing that it would stop working once you have reached the maximum limit of 10K. And when you come back, I give you a shocker that since you were out of town (read International roaming) I thought of adding funds to your account so that you can have a nice time. But now that you have spent 20K (but you always thought that it was 10K) you owe me the entire sum; which is unjustified for me to ask for.

This is just how I felt when I got to know that irrespective of my credit limit being 5K, I was unknowingly allowed to make calls worth more than 3 times my credit limit. I don’t think it is justified in any case. My points of concern are:

1. Why was I not guided properly by the customer care executive regarding international calling rates when I called 121 the first time?
2. Why did I keep getting promotional SMSs but not an SMS for resolving my query (even after sending the service SMSs to Airtel)?
3. Why I was not informed upon nearing my credit limit of 5K? Usually Airtel sends an SMS as the customer is about to reach his/her credit limit.

Why there were no SMSs and service messages before making an outgoing call?

I hope the above explains my position as a user; I’m not sure how the situation can be dealt with now as the amount is still outstanding and Airtel has started adding late payment charges of Rs. 750!.

In addition to this, I observed that my bill from March 26 to April 25, 2011 has charges for international roaming for 9th and 10th March which does not even fall in the billing cycle. I don’t understand what is happening to their service standards. I face more number of call drops, abrupt disconnections, irregular bills, unjustified reasons for overcharging and a lot more disappointments. It seems the Airtel I had been trusting all along has lost its way.

I’ve told them that I’ll not be making any payments till the issue is resolved and I know Airtel (as mentioned above) will keep adding late payment charges!! I would appreciate if someone from Airtel could get in touch with me to get the issue resolved ASAP.

Dear Sir
The Airtel digital TV is not working for the past 14 Days. - Customer ID-[protected].

We registered a complaint No:8242560 and Technicial from Sabisu-Airtel Agent - Vadapalani - Mr.Jegan (Mobile no: [protected]) visited on 23rd May 2011 and claimed that the adopter has to be changed. We paid Rs 360 and obtained the bill. (Invoice no: 1349 dated 23rd May 2011). But even after changing the adoptor, he unable to rectify the problem and assured to bring his superiors, but till today he has not turned.


Again I resigtered a complaint no: 8778720 and this time the agent came from Iyyappanthangal (probably Airtel changed the agent from Vadapalani to Iyyappanthanal) on 7th June 2011 and he claimed that set top box has to be changed. He changed the set up box and charged Rs 350 (through re-charge), but due to server problem, he claimed that the activation cannot be done immediatly. Waited till night and many time I sent sms to " HR" - 54325. Finally he conveyed over phone that the card reader may not be working. Hence possibility of changing the set up box again. But they refused to rectify.


Once again I registered a complaint no: 8814511, but no body is turned up, till now.

Respected,
Sir
This is to inform you that. I want to port out my number from relience to airtel. My number which i want to port out is [protected] and my port id is RT328678. I have summited all my documents in airtel coustomer care on 26th may and they told me that to port out your number it will take a minimum of 5 days and a maximum of 7 days. And till today on 8th june my number has not bean ported out and my port id is going to expire on 10th june. So please do it as soon as possible. When i am calling relience coustomer care they are saying to call airtel coustomer care we donot even receive any request to port out this number from airtel and when i am calling to airtel coustomer care then they are telling to contact relience coustomer care we donot have any details about this number. And when i am going to airtel coustomer care centre where i have given my documents they are saying that we have already raised your request in reliance please contact reliance coustomer care and reliance coustomer care people are saying that till now they have not got any request from airtel side. Please look into it and do it as soon as possible. I will be very thankful to you.
Regards
Abhishek

References
Customer ID: [protected]
Airtel DTH: Airtel DTH with recorder; 2 months subscription; Installation free.
Location: Aparna Sarovar, Nalagandla, Hyderabad


This is to bring to your notice about Installation of Airtel DTH at my residence.

I am having issues with Airtel DTH from day one.

25th May 2011 - 30th May 2011
When i called Customer Care, I was clearly mentioned that Airtel DTH will have to be booked using Credit Card only. And that there is no option to make payments except using Credit Card and that too only on phone. When i insisted that i do not maintain a credit card anymore, Customer Care went to the extent of suggesting me to borrow from my friends / family, but clearly declined that no internet booking can be done. I was suggested to make cash payments also, and it would take 76 hours minimum to honour my request. However the agent did not turn up for collection, and later I was told that there is no cash collectoin facility in this area. I was regularly followed up for new DTH connection.

I went ahead to browse Airtel's website and realized that DTH can be booked online using NetBanking also!! Airtel's website is just not user friendly, it is equally confusing!! Due to this confusion, I ended up purchasing a subscription for South Mega pack for 12 months, instead of New DTH connection with 2 months free South mega pack. I ended up buying subscription without purchasing Airtel DTH connection.

Airtel's website allows buying channel subscription without having DTH connection!!

1st June 2011
Eventually, I made a transaction for Rs. 4750 without Airtel generating a Customer ID for me. It was a daunting task to convey Customer Care that i bought subscription without being a customer.

3rd June 2011
After several calls and with great persuasion, Ms Manjula - floor in-charge helped me generate a customer ID. I was required to register myself online using Registered Telephone number, but the subscription ID was not generated. After several attempts to customer care, it was explained to me that i need to recharge Rs. 140 to be able to get my Airtel DTH connection. I did the needful of recharging with Rs. 140 using my customer ID !!

4th June 2011
My transaction worth Rs. 4890 was now complete and I was eligible to get an Airtel DTH connection. During this whole phase, I had to go through the torturous journey of dealing & re-explaining my issue to each dumb customer care executive. I have spoken to Customer Care executives like Ashish, Lokesh, but mainly with Ms. Manjula. When i used to ask for these people in the morning, I was told that they have not yet come to office. In the afternoon, I was told that they are out for lunch. And in the evening, i was told that they have left for the day. No one called back even once, even after leaving requests for callback. I was finally assured that on Monday 6th June 2011, installation team will come in the first half and complete the installation.

6th June 2011
No one from the installation team visited my house as yet. If i want DTH connection, airtel technician named "CH Rajesh kumar" - Employee ID[protected], called up asking me to do the required wiring for DTH-recorder with the help of local electrician. And only then, he will come and do the honour of providing DTH connection.

7th June 2011
Another set of technician called up[protected] confirming that they will be visit the place at 3.30PM and complete the installation. Around 4 PM, I called up the technician to find out where he is, but either the phone was switched off OR out of coverage area.

At the EOD, i do not have Airtel DTH connection as of now - 7th June 2011

Thanks,
Anubha